CN102567862A - Gridding social management information service platform - Google Patents
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- CN102567862A CN102567862A CN201210039135XA CN201210039135A CN102567862A CN 102567862 A CN102567862 A CN 102567862A CN 201210039135X A CN201210039135X A CN 201210039135XA CN 201210039135 A CN201210039135 A CN 201210039135A CN 102567862 A CN102567862 A CN 102567862A
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Abstract
The invention belongs to the technical field of management systems, and in particular relates to a gridding social management information service platform. The platform comprises an access layer for information acquisition and information reveal, a service application system layer for service transaction and management, an application supporting layer for providing a support for the whole platform, and a network layer, wherein the network layer is connected with the service application system layer through the application supporting layer; and the application supporting layer is connected with the access layer through the service application system layer. Compared with the conventional social management mode, the gridding management information platform mainly has the advantages of providing scientific proof and assistant decision making for leaders at all levels of politics and law committee, providing a public service platform for the work of province, city, county (district), town (street) and village (community) and forming a social management information platform with the characteristics of comprehensive coverage, real-time response, dynamic tracking, communication sharing and comprehensive function. The platform has the advantages of service integrity, information instantaneity, department linkage, running security and operation convenience.
Description
Technical field
The invention belongs to the management system technical field, relate in particular to a kind of gridding social management information service platform.
Background technology
Along with the social transformation and the structual vicissitude of in-depth day by day that reform and opening-up is brought, traditional social management pattern exposes drawback gradually, and these drawbacks fail to eradicate always, are mainly reflected in:
The first, management organization is in large scale, managerial personnel are various, operation cost is increasingly high;
The second, the management spatial division is indeterminate.Social management should be unified on the whole, but concrete work should have the clear and definite division of labor;
The 3rd, way to manage falls behind, and too much relies on assault management and campaign-styled management;
The 4th, extensive management, the obtaining and handle of social management information all seem passive and lag behind, and can not accomplish accurately, efficient and handle in time;
The 5th, the evaluation criterion of the work effect lack of uniform of each functional department of social management and rational, workable strengthening mechanism become a mere formality to the restriction and the supervision of each functional department.
The above-mentioned drawback that traditional social management pattern exists causes traditional community service management can't solve following problem, and these problems are problems that the innovation social management pattern of government's proposition need solve:
The one, how to implement " strengthen government's social management function, strengthen social management of all kinds of enterprises and institutions and service responsibility, guide all kinds of social organizations to strengthen self-building, enhancement service social ability "?
The 2nd, how to set up " scientific and effective harmony of interests mechanism, demand expression mechanism, contradiction are mediated mechanism and interest and right protection mechanism "?
The 3rd, how to implement " strengthen and improve floating population and special population management and service "?
The 4th, how to set up the people,, thing, thing and organization foundation information bank, " establishing and improve real population dynamic management mechanism "?
The 5th, how to realize comprising that the normalization of floating population's real population base library is upgraded?
The 6th, how to set up " the social contradications watershed management pattern " of normalization?
The 7th, how " to tamp grassroots organization, growth basic unit strength, integrate basic unit's resource, to strengthen element task, to strengthen town and country community's autonomy and service function, to perfect novel community management and service system "?
The 8th, how " to improve Crime prevention and control system, to improve the contingency management system "?
In view of this; Necessaryly provide a kind of and can improve public administration, integrated service efficient, and can realize a kind of gridding social management information service platform that business integration property, information instantaneity, department's linkage, safety in operation and simple operation property are taken into account simultaneously.
Summary of the invention
One of the object of the invention is: to the deficiency of prior art; And a kind of public administration, integrated service efficient of can improving is provided, and can realize a kind of gridding social management information service platform that business integration property, information instantaneity, department's linkage, safety in operation and simple operation property are taken into account simultaneously.
In order to achieve the above object, the present invention adopts following technical scheme:
A kind of gridding social management information service platform; The application supporting layer that comprises the Access Layer that is used for information acquisition and information and represents, the business application system layer that is used for business handling and management, provides support for whole flat; And network layer; Said network layer is connected with the business application system layer through using supporting layer, uses supporting layer and is connected with Access Layer through the business application system layer.
The social network grid management is according to principles such as localized management, geographic layout, present situation management, the administration region is divided into several netted unit, and each grid is implemented dynamic, comprehensive management, and it is a kind of digital management pattern.The pattern of this innovation is that a cover that relies on the modern network infotech to set up is meticulous, accurate, the integrated management service system of standard; Government is through this system combination government affairs resource; For local resident provide initiatively, efficiently, service targetedly, thereby improve the efficient of public administration, integrated service.
A kind of improvement as gridding social management information service platform of the present invention; The business application system layer comprises that the supervision center accepts subsystem, command centre's acceptance and hearing of a case subsystem, collaborative work subsystem, giant-screen Monitor And Control Subsystem, comprehensive evaluation subsystem, workflow subsystem, exchanges data subsystem, basic data Resource Manager Subsystem, geocoding subsystem, short message service subsystem, data acquisition subsystem, Back ground Information subsystem, and subsystem is disposed in accident.
As a kind of improvement of gridding social management information service platform of the present invention, subsystem treasure-house calls barred module, acceptance and hearing of a case module and case management module are accepted in said supervision center.The supervision center is set up at the management supervision center; The supervision center is the inside and outside department of contact and the public's a window; Groundwork is the social management problem of accepting from mesh-managing inspectorate, the public, city-level platform; Then problem is examined, the record problem is located, and passes to social management command centre after putting on record.Therefore, the major function that subsystem is accepted at the supervision center is for the call center staff that attends a banquet provides problem handling, grade, puts on record, locatees and function such as forwarding, and the information interaction work of realization and call center.
Said command centre acceptance and hearing of a case subsystem comprises that case receiver module, case handle module, unite and handle module and case information inquiry module.Command centre has participated in links such as the commander that case handles handles, applies for doing jointly, situation gathers, and main task is to assign case to each functional department, and obtains to link up with functional department at any time and get in touch.
As a kind of improvement of gridding social management information service platform of the present invention, said collaborative work subsystem comprises that task signs for module, case and handle module, reporting module and case management module as a result.The collaborative work subsystem is that the relevant functional department in district carries out that case is signed for, the business platform of law enforcement and result's feedback, the support that provides the informationization of functional department's all functions and Business Stream to handle official business.Whole subsystem adopts the framework of B/S to dispose; After relevant functional department obtains the username and password of system manager's distribution; Only with the fixed system network address of passing through above the browser access government private network; Authorized user just can be in time got in touch with command centre, relevant associating law enforcement agency, carries out efficiently and sends accepting and disposing task of case.
Said comprehensive evaluation subsystem comprises job position evaluation module, Sectoral assessment module and regional evaluation module.According to evaluation models such as social supervision process, responsible party, job performances, zone, department and post are carried out comprehensive statistics, calculated assessment, draw corresponding evaluation score value, generate visual evaluation result.
As a kind of improvement of gridding social management information service platform of the present invention, said giant-screen Monitor And Control Subsystem comprises that big screen commanding module, case integral body checks module, case information inquiry module and statistics of cases module.The big screen commanding system is the supervision center service; This system can intuitively show the overall situation such as correlation map information, case volume information and relevant details of social management through giant-screen; And individual situation such as each community of query display, supervisor, incident directly perceived, realize of the overall assurance of supervision center to social management overall situation situation.
Workflow engine in the workflow subsystem provides the support to the case operation flow.The case treatment scheme with the stored in form of workflow template in server; Case is after putting on record in the supervision center; The flow process that workflow engine is predetermined according to workflow template, the circulation of scheduling case between supervision center, command centre and functional department do not guarantee the normal linking of each link of handling a case.
Said exchanges data subsystem comprise with district's other system interface, with the video monitoring interface and with the call platform interface.Set up the exchanges data subsystem of whole city's unified standard; Set up the urban district two-stage exchange standard standard of unified standard, make the city-level platform obtain to distinguish the comprehensive social management information that comprises problem information, multimedia messages and business handling information of grade platform in real time.
The geocoding subsystem is that one of most important support system is managed at each family of social network, and system has adopted geocoding technology and spatial database technology.The geocoding service is embedded in the middle layer; Function corresponding interfaces such as matching addresses are provided; The realization resource information is related with geographical position coordinates, sets up the consistance of geographical position coordinates and given address, under the spatial information support, carries out effective analysis and decision and uses.System is through semantic analysis, grammatical analysis to the natural language address information, and automatic and storehouse, normal address coupling is determined geographic coordinate accurately.The content of spatial database comprises databases such as administrative division storehouse, the bank of geographical names, road storehouse, community storehouse and grid storehouse, and can expand accordingly through the basic data resource management system.
Unlimited data acquisition subsystem is field data to be gathered and transmitted the specific purpose tool of researching and developing fast for the social management inspectorate.The social management inspectorate uses information acquisition device inspection in the zone of being divided of corresponding function, recommends the social event relevant information for admission to school social management supervision center, accepts social management simultaneously and supervises center and leader's work and send and dispatch.
As a kind of improvement of gridding social management information service platform of the present invention, said short message service subsystem comprises SMS transmission module, short message managing module and note configuration module.The short message service subsystem is served modules such as collaborative work, supervision commander and call center; Be used for Surveillance center of government and remind, work in coordination with functions such as handling the dependent event notice through note to social inspectorate allocating task, citizen also can be through note to the sociogenetic relevant incident of Surveillance center's reaction.
Said Back ground Information subsystem comprises that city, zone are provided with module, user management module, workflow management module and authority management module.Native system is to be used for the running environment and the user profile of configuration management information system, realizes management, the maintenance and expansion work of system that the configuration of relevant informations such as system authority, personnel, business, work list, map, workflow, inquiry and statistics is accomplished.
As a kind of improvement of gridding social management information service platform of the present invention, said accident is disposed subsystem and is comprised that the accident prediction scheme starts module, accident early warning module, accident command scheduling module, accident enquiry module and accident program management module.This subsystem is the case information of accepting according to the supervision center, and the incident data storehouse of inquiry native system judges whether this case gets into accident prediction scheme starting state.After the accident prediction scheme starts; Show alert status; Supervision center personnel send to command centre according to the priority level of accident, and command centre unites the disposal process that each functional department accomplishes whole accident according to state, the character of accident and the time of handling.
As a kind of improvement of gridding social management information service platform of the present invention, said basic data Resource Manager Subsystem comprises map control module, query analysis module and the spatial information administration module based on GIS.This subsystem can be realized management, the maintenance and expansion to spatial data resource, and demonstration, inquiry, editor and the statistical function of spatial data is configured.
As a kind of improvement of gridding social management information service platform of the present invention, said application supporting layer comprises central database, rights management, data exchange system, workflow engine, GIS platform, wireless application and positioning service.
As a kind of improvement of gridding social management information service platform of the present invention, said central database comprises basic database, geocoding database, grid database, workflow Service Database, evaluation index database and institutional framework database.
Particularly, gridding social management information service platform of the present invention comprises: the contradiction of " basic unit is main, level Four interlock " is mediated and masses' rights and interests coodination modes; Masses' demand of " regaining the initiative " is obtained and social contradications watershed management pattern; The social management head of " become more meticulous, responsibilityization " is raised coodination modes; The guarantee pattern is disposed in the social management of " supervision separates, examines pipe jointing "; The people,, thing, city, the sustainable more new model of tissue " five in one " basic data, and " inner evaluation is estimated with outer " long-acting evaluation model of social management of combining.
Use gridding social management information service platform of the present invention to accomplish: to grasp the grid basic condition, understand social situation and people's will; Investigate the dispute of easing contradictions; The management real population; Organize mass prevention and mass treatment, the construction of in-depth safety; Order keeps the peace; Implement community correction and the arrangement work of helping and educating; Carry out masses' problem; Do especially " two is new " organization service management of social organization well, and carry out area under one's jurisdiction environment supervision and administer, solve the insurmountable problem of traditional society's management mode.
With respect to traditional social management pattern; Social network grid management information platform of the present invention is mainly the leaders at different levels of Commission of Politics and Law scientific basis and aid decision making is provided; Carry out the work public service platform is provided for province, city, county (district), town (street), village (community) Pyatyi, it is the regional comprehensive management platform that is based upon on the functional department operation system basis; On range of management: relevant social concern and unstable incident to influencing national security, social stability and people's safety are comprehensively managed; Effectively integrate information resources that are dispersed in all departments at different levels and strength, realize the management objectives of " vertical " to community, horizontal to department.On management philosophy: with " personnel " key element is object, is treated to main line with " incident ", is the basis with " data " form, attaches most importance to " flow process " dynamic management, integrates professional, superintends and directs pipe and statistical report form.On management function: realize information acquisition, dispose step by step, analyze the types of functionality such as examining, assign supervisor, statistical summaries, supervision and control, performance appraisal of studying and judging, circulate, form covering comprehensively, real time reaction, dynamic tracking, shared, the multiple functional social management informatization platform of UNICOM.On management principle: make every effort to accomplish that business integration property, information instantaneity, department's linkage, safety in operation and simple operation property take into account simultaneously.
Description of drawings
Fig. 1 is a structural representation of the present invention;
Fig. 2 accepts the structural representation of subsystem for supervision center among the present invention;
Fig. 3 is the structural representation of command centre's acceptance and hearing of a case subsystem among the present invention;
Fig. 4 is the structural representation of collaborative work subsystem among the present invention;
Fig. 5 is the structural representation of comprehensive evaluation subsystem among the present invention;
Fig. 6 is the structural representation of giant-screen Monitor And Control Subsystem among the present invention;
Fig. 7 is the structural representation of exchanges data subsystem among the present invention;
Fig. 8 is the structural representation of short message service subsystem among the present invention;
Fig. 9 is the structural representation of Back ground Information subsystem among the present invention;
Figure 10 disposes the structural representation of subsystem for accident among the present invention;
Figure 11 is the structural representation of basic data Resource Manager Subsystem among the present invention;
Figure 12 is the structural representation of central database among the present invention.
Embodiment
Below in conjunction with embodiment and Figure of description, the present invention is described in further detail, but embodiment of the present invention is not limited thereto.
As shown in Figure 1; A kind of gridding social management information service platform; The application supporting layer that comprises the Access Layer that is used for information acquisition and information and represents, the business application system layer that is used for business handling and management, provides support for whole flat; And network layer, said network layer is connected with the business application system layer through using supporting layer, uses supporting layer and is connected with Access Layer through the business application system layer.
Wherein, The business application system layer comprises that the supervision center accepts subsystem, command centre's acceptance and hearing of a case subsystem, collaborative work subsystem, giant-screen Monitor And Control Subsystem, comprehensive evaluation subsystem, workflow subsystem, exchanges data subsystem, basic data Resource Manager Subsystem, geocoding subsystem, short message service subsystem, data acquisition subsystem, Back ground Information subsystem, and subsystem is disposed in accident.
Wherein, as shown in Figure 2, subsystem treasure-house calls barred module, acceptance and hearing of a case module and case management module are accepted in said supervision center.The supervision center is set up at the management supervision center; The supervision center is the inside and outside department of contact and the public's a window; Groundwork is the social management problem of accepting from mesh-managing inspectorate, the public, city-level platform; Then problem is examined, the record problem is located, and passes to social management command centre after putting on record.Therefore, the major function that subsystem is accepted at the supervision center is for the call center staff that attends a banquet provides problem handling, grade, puts on record, locatees and function such as forwarding, and the information interaction work of realization and call center.
As shown in Figure 3, said command centre acceptance and hearing of a case subsystem comprises that case receiver module, case handle module, unite and handle module and case information inquiry module.Command centre has participated in links such as the commander that case handles handles, applies for doing jointly, situation gathers, and main task is to assign case to each functional department, and obtains to link up with functional department at any time and get in touch.
As shown in Figure 4, said collaborative work subsystem comprises that task signs for module, case and handle module, reporting module and case management module as a result.The collaborative work subsystem is that the relevant functional department in district carries out that case is signed for, the business platform of law enforcement and result's feedback, the support that provides the informationization of functional department's all functions and Business Stream to handle official business.Whole subsystem adopts the framework of B/S to dispose; After relevant functional department obtains the username and password of system manager's distribution; Only with the fixed system network address of passing through above the browser access government private network; Authorized user just can be in time got in touch with command centre, relevant associating law enforcement agency, carries out efficiently and sends accepting and disposing task of case.
As shown in Figure 5, said comprehensive evaluation subsystem comprises job position evaluation module, Sectoral assessment module and regional evaluation module.According to evaluation models such as social supervision process, responsible party, job performances, zone, department and post are carried out comprehensive statistics, calculated assessment, draw corresponding evaluation score value, generate visual evaluation result.
As shown in Figure 6, said giant-screen Monitor And Control Subsystem comprises that big screen commanding module, case integral body checks module, case information inquiry module and statistics of cases module.The big screen commanding system is the supervision center service; This system can intuitively show the overall situation such as correlation map information, case volume information and relevant details of social management through giant-screen; And individual situation such as each community of query display, supervisor, incident directly perceived, realize of the overall assurance of supervision center to social management overall situation situation.
Workflow engine in the workflow subsystem provides the support to the case operation flow.The case treatment scheme with the stored in form of workflow template in server; Case is after putting on record in the supervision center; The flow process that workflow engine is predetermined according to workflow template, the circulation of scheduling case between supervision center, command centre and functional department do not guarantee the normal linking of each link of handling a case.
As shown in Figure 7, said exchanges data subsystem comprise with district's other system interface, with the video monitoring interface and with the call platform interface.Set up the exchanges data subsystem of whole city's unified standard; Set up the urban district two-stage exchange standard standard of unified standard, make the city-level platform obtain to distinguish the comprehensive social management information that comprises problem information, multimedia messages and business handling information of grade platform in real time.
The geocoding subsystem is that one of most important support system is managed at each family of social network, and system has adopted geocoding technology and spatial database technology.The geocoding service is embedded in the middle layer; Function corresponding interfaces such as matching addresses are provided; The realization resource information is related with geographical position coordinates, sets up the consistance of geographical position coordinates and given address, under the spatial information support, carries out effective analysis and decision and uses.System is through semantic analysis, grammatical analysis to the natural language address information, and automatic and storehouse, normal address coupling is determined geographic coordinate accurately.The content of spatial database comprises databases such as administrative division storehouse, the bank of geographical names, road storehouse, community storehouse and grid storehouse, and can expand accordingly through the basic data resource management system.
Unlimited data acquisition subsystem is field data to be gathered and transmitted the specific purpose tool of researching and developing fast for the social management inspectorate.The social management inspectorate uses information acquisition device inspection in the zone of being divided of corresponding function, recommends the social event relevant information for admission to school social management supervision center, accepts social management simultaneously and supervises center and leader's work and send and dispatch.
As shown in Figure 8, said short message service subsystem comprises SMS transmission module, short message managing module and note configuration module.The short message service subsystem is served modules such as collaborative work, supervision commander and call center; Be used for Surveillance center of government and remind, work in coordination with functions such as handling the dependent event notice through note to social inspectorate allocating task, citizen also can be through note to the sociogenetic relevant incident of Surveillance center's reaction.
As shown in Figure 9, said Back ground Information subsystem comprises that city, zone are provided with module, user management module, workflow management module and authority management module.Native system is to be used for the running environment and the user profile of configuration management information system, realizes management, the maintenance and expansion work of system that the configuration of relevant informations such as system authority, personnel, business, work list, map, workflow, inquiry and statistics is accomplished.
Shown in figure 10, said accident is disposed subsystem and is comprised that the accident prediction scheme starts module, accident early warning module, accident command scheduling module, accident enquiry module and accident program management module.This subsystem is the case information of accepting according to the supervision center, and the incident data storehouse of inquiry native system judges whether this case gets into accident prediction scheme starting state.After the accident prediction scheme starts; Show alert status; Supervision center personnel send to command centre according to the priority level of accident, and command centre unites the disposal process that each functional department accomplishes whole accident according to state, the character of accident and the time of handling.
Shown in figure 11, said basic data Resource Manager Subsystem comprises map control module, query analysis module and the spatial information administration module based on GIS.This subsystem can be realized management, the maintenance and expansion to spatial data resource, and demonstration, inquiry, editor and the statistical function of spatial data is configured.
Wherein, said application supporting layer comprises central database, rights management, data exchange system, workflow engine, GIS platform, wireless application and positioning service.
Shown in figure 12, said central database comprises basic database, geocoding database, grid database, workflow Service Database, evaluation index database and institutional framework database.
Particularly, gridding social management information service platform of the present invention comprises: the contradiction of " basic unit is main, level Four interlock " is mediated and masses' rights and interests coodination modes; Masses' demand of " regaining the initiative " is obtained and social contradications watershed management pattern; The social management head of " become more meticulous, responsibilityization " is raised coodination modes; The guarantee pattern is disposed in the social management of " supervision separates, examines pipe jointing "; The people,, thing, city, the sustainable more new model of tissue " five in one " basic data, and " inner evaluation is estimated with outer " long-acting evaluation model of social management of combining.
Use gridding social management information service platform of the present invention to accomplish: to grasp the grid basic condition, understand social situation and people's will; Investigate the dispute of easing contradictions; The management real population; Organize mass prevention and mass treatment, the construction of in-depth safety; Order keeps the peace; Implement community correction and the arrangement work of helping and educating; Carry out masses' problem; Do especially " two is new " organization service management of social organization well, and carry out area under one's jurisdiction environment supervision and administer.
According to the announcement and the instruction of above-mentioned instructions, those skilled in the art in the invention can also change and revise above-mentioned embodiment.Therefore, the embodiment that discloses and describe above the present invention is not limited to also should fall in the protection domain of claim of the present invention modifications more of the present invention and change.In addition, although used some specific terms in this instructions, these terms are explanation for ease just, the present invention is not constituted any restriction.
Claims (10)
1. gridding social management information service platform; It is characterized in that: the application supporting layer that comprises the Access Layer that is used for information acquisition and information and represents, the business application system layer that is used for business handling and management, provides support for whole flat; And network layer; Said network layer is connected with the business application system layer through using supporting layer, uses supporting layer and is connected with Access Layer through the business application system layer.
2. gridding social management information service platform according to claim 1; It is characterized in that: the business application system layer comprises that the supervision center accepts subsystem, command centre's acceptance and hearing of a case subsystem, collaborative work subsystem, giant-screen Monitor And Control Subsystem, comprehensive evaluation subsystem, workflow subsystem, exchanges data subsystem, basic data Resource Manager Subsystem, geocoding subsystem, short message service subsystem, data acquisition subsystem, Back ground Information subsystem, and subsystem is disposed in accident.
3. gridding social management information service platform according to claim 2; It is characterized in that: subsystem treasure-house calls barred module, acceptance and hearing of a case module and case management module are accepted in said supervision center, and said command centre acceptance and hearing of a case subsystem comprises that case receiver module, case handle module, unite and handle module and case information inquiry module.
4. gridding social management information service platform according to claim 2; It is characterized in that: said collaborative work subsystem comprises that task signs for module, case and handle module, reporting module and case management module as a result, and said comprehensive evaluation subsystem comprises job position evaluation module, Sectoral assessment module and regional evaluation module.
5. gridding social management information service platform according to claim 2; It is characterized in that: said giant-screen Monitor And Control Subsystem comprises that big screen commanding module, case integral body checks module, case information inquiry module and statistics of cases module, said exchanges data subsystem comprise with district's other system interface, with the video monitoring interface and with the call platform interface.
6. gridding social management information service platform according to claim 2; It is characterized in that: said short message service subsystem comprises SMS transmission module, short message managing module and note configuration module, and said Back ground Information subsystem comprises that city, zone are provided with module, user management module, workflow management module and authority management module.
7. gridding social management information service platform according to claim 2 is characterized in that: said accident is disposed subsystem and is comprised that the accident prediction scheme starts module, accident early warning module, accident command scheduling module, accident enquiry module and accident program management module.
8. gridding social management information service platform according to claim 2 is characterized in that: said basic data Resource Manager Subsystem comprises map control module, query analysis module and the spatial information administration module based on GIS.
9. gridding social management information service platform according to claim 1 is characterized in that: said application supporting layer comprises central database, rights management, data exchange system, workflow engine, GIS platform, wireless application and positioning service.
10. gridding social management information service platform according to claim 9 is characterized in that: said central database comprises basic database, geocoding database, grid database, workflow Service Database, evaluation index database and institutional framework database.
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