CN102480715A - Method for automatically identifying attribution region of IM (Instant Messaging) service - Google Patents
Method for automatically identifying attribution region of IM (Instant Messaging) service Download PDFInfo
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- CN102480715A CN102480715A CN 201010566039 CN201010566039A CN102480715A CN 102480715 A CN102480715 A CN 102480715A CN 201010566039 CN201010566039 CN 201010566039 CN 201010566039 A CN201010566039 A CN 201010566039A CN 102480715 A CN102480715 A CN 102480715A
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Abstract
The invention provides a method for automatically identifying an attribution region of an IM (Instant Messaging) service. The method comprises the following steps of: introducing an IP (Internet Protocol) address automatic identification method so that a system automatically identifies the attribution region of the IM user service; flexibly setting a customer service region range through background management; and when an IM user is in a roaming state, treating two abnormal conditions, namely active judgment of the service attribution region and repeated clicking of a user through an IM user clicking manner. The access efficiency is improved by the method for automatically judging the service attribution region through an IP address of the IM user.
Description
Technical field
The present invention relates to Internet technical field, be meant the method for the professional identification automatically of a kind of IM ownership place especially.
Background technology
Along with the development of communication service, the development of particularly various communication service technology, communication user is more and more, how to become the problem of putting forth effort to consider in the current business development process for the user provides more better service and the efficient that improves service.
The own online customer service instrument of present enterprise, user's degree of knowing is very low; And exterior I M (like QQ, MSN) has the power of young user group influence widely, has become important online customer service instrument of medium-sized and small enterprises.But present IM customer service has only the medium-sized and small enterprises application case, does not also have the application case of group large enterprises, solve unified customer service number, same inlet, divide the demand of the service of province, and key is will solve the customer service ownership place to judge.
In view of this; The objective of the invention is to propose the method for the professional identification automatically of a kind of IM ownership place, automatic identification services ownership place, flexible configuration IM customer service regional extent; Improve the accuracy of the professional ownership place of roamer, solve the abnormal conditions that the user repeats to click professional ownership place.
Summary of the invention
Saidly can find out from top; The present invention proposes the method for the professional identification automatically of a kind of IM ownership place; Principle in conjunction with the unified customer service of IM customer service number, same inlet, subregion service; On the characteristics basis of analyzing existing IM user ascription area judgment technology, a kind of IP judgment technology solution that helps optimizing the professional ownership place that promotes user's perceptibility has been proposed.
Have the following advantages specifically:
1. judge its professional ownership place automatically through the IM user's IP address, improved the efficient that inserts.
2. improve customer service effectively and use perceptibility.
Description of drawings
Accompanying drawing described herein is used to provide further understanding of the present invention, constitutes the application's a part, and illustrative examples of the present invention and explanation thereof are used to explain the present invention, do not constitute improper qualification of the present invention.In the accompanying drawings:
Fig. 1 is an IM customer service ownership place identification process sketch map of the present invention.
Fig. 2 uses schematic flow sheet for IM user.
Embodiment
With reference to the accompanying drawings the present invention is more comprehensively described, exemplary embodiment of the present invention wherein is described.
For realizing above-mentioned purpose, the method for the professional identification automatically of a kind of IM ownership place has been proposed.
Below in conjunction with the drawings, execution mode of the present invention is described.
The key point of method that realizes the professional identification automatically of a kind of IM ownership place is following:
Obtaining of IP address: mutual through with the user, obtain the packet of corresponding session, through the parsing of packet being obtained the User IP source address that is included in wherein, through the inquiry of IP address information being obtained corresponding ownership place.
Roaming state is handled:
When IM user is in the state of roaming, can realize that the active of professional ownership place judges through IM user's mode of clicking; The user duplicates the processing mode of two kinds of abnormal conditions that click: one, if IM user constantly selected the different service ownership place before not inserting, then be as the criterion with last ownership place before not inserting; Two, if IM user has been inserted, also, then point out it to be inserted constantly selecting different ownership place, please get in touch customer service if need to change professional ownership place.
Give one example below the workflow of system of the present invention is described, among this embodiment, business may further comprise the steps:
1, IM user initiates counsel requests, and the IM system judges whether to insert; If do not insert, just pass through the automatic identification services ownership place in IP address by the IM system.IM user confirms professional ownership place and begins to seek advice from.
If 2 IM users are in roaming state, at this moment the seat job number of system assignment just is not the seat job number of the professional ownership place that needs of IM user, and this moment, IM user can be from the professional ownership place menu mid point that system the provides desired professional ownership place of selecting oneself.
3 or IM user tell the professional ownership place that IM contact staff need be transferred to, help to be transferred to professional ownership place by IM contact staff.Thereby realize the judgement of professional ownership place fast and accurately.
4, abnormal conditions 1: if IM user constantly selected the different service ownership place before not inserting, then be as the criterion with last ownership place before not inserting.
5, abnormal conditions 2: if IM user has been inserted, also constantly selecting different ownership place, then point out it to be inserted, please get in touch customer service if need to change professional ownership place.
Description of the invention provides for example with for the purpose of explaining, and is not the disclosed form that exhaustively perhaps limit the invention to.A lot of modifications and variation are obvious for those of ordinary skill in the art.Selecting and describing embodiment is for better explanation principle of the present invention and practical application, thereby and makes those of ordinary skill in the art can understand the various embodiment that have various modifications that the present invention's design is suitable for special-purpose.
Claims (4)
1. the method for the professional identification automatically of IM ownership place is characterized in that discerning automatically the location of user's initiation session.
2. according to claim 1, automatically identification mode is to obtain the packet with user conversation, and resolves the IP address that wherein comprises.
3. of claim 2, through the data message of IP address assignment, inquire about the location message of corresponding IP address.
4. the method for the professional identification automatically of a kind of IM as claimed in claim 1 ownership place is characterized in that:
Fast automatic identification user location;
For user's roaming condition, improved various abnormal conditions treatment mechanisms, guaranteed the on-site identification accuracy of user.
The source address information that the packet and resolve of whole service through obtaining user conversation wherein comprises is also inquired about source address and actual position information; Realization IM user's IP address is judged the method for its professional ownership place automatically, has improved the efficient and the customer service use experience that insert.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201010566039 CN102480715A (en) | 2010-11-30 | 2010-11-30 | Method for automatically identifying attribution region of IM (Instant Messaging) service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201010566039 CN102480715A (en) | 2010-11-30 | 2010-11-30 | Method for automatically identifying attribution region of IM (Instant Messaging) service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102480715A true CN102480715A (en) | 2012-05-30 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201010566039 Pending CN102480715A (en) | 2010-11-30 | 2010-11-30 | Method for automatically identifying attribution region of IM (Instant Messaging) service |
Country Status (1)
| Country | Link |
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| CN (1) | CN102480715A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104168163A (en) * | 2014-08-27 | 2014-11-26 | 福建富士通信息软件有限公司 | Intelligent network line quality detection and data analysis method |
| CN104780234A (en) * | 2014-01-14 | 2015-07-15 | 腾讯科技（深圳）有限公司 | Method, device and system for inquiring Internet protocol (IP) address location |
-
2010
- 2010-11-30 CN CN 201010566039 patent/CN102480715A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104780234A (en) * | 2014-01-14 | 2015-07-15 | 腾讯科技（深圳）有限公司 | Method, device and system for inquiring Internet protocol (IP) address location |
| CN104780234B (en) * | 2014-01-14 | 2019-09-17 | 腾讯科技（深圳）有限公司 | IP attribution inquiry method, apparatus and system |
| CN104168163A (en) * | 2014-08-27 | 2014-11-26 | 福建富士通信息软件有限公司 | Intelligent network line quality detection and data analysis method |
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| C06 | Publication | ||
| PB01 | Publication | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20120530 |