CN102457399B - A kind of quality of service monitor method and system based on QOE - Google Patents
A kind of quality of service monitor method and system based on QOE Download PDFInfo
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Abstract
The invention discloses a kind of quality of service monitor method and system based on Consumer's Experience (QOE), method includes: set up the index model of quality of service monitor on quality of service monitor server；Quality of service monitor server is by collecting the Key Performance Indicator (KPI) that monitored user terminal reports, and based on the index model set up, performs the quality of service monitor to user terminal.Pass through the present invention, it is achieved that the key messages such as monitoring the whole network service quality, system service ability present case and variation tendency, improve the level of the service of maintenance.
Description
Technical field
The present invention relates to the whole network quality of service monitor technology in Service Quality Management field, particularly relate to a kind of based on QOE
Quality of service monitor method and system.
Background technology
Continuous along with ICT (ICT, Information Communication Technology) process
Advance, get more and more based on the business on bearer network, between quality and the quality of business of network, no longer present linear relationship,
How the service quality of monitoring business is currently to safeguard the focus of service quality problem.For operator, how to keep clothes
Business level is to keep the key point of user here, and therefore, the angle experiencing service from user goes out to send monitoring business, is to maintain service
The key of level.
At present, existing Service Management product seldom relates to from Consumer's Experience QOE (Quality of
Experience) method that angle is monitored, all cannot monitor Consumer's Experience intuitively, and part realizes Consumer's Experience monitoring
The product Consumer's Experience index (CEI, Customer Experience Indicators) that simply the most directly displaying business is corresponding
Value, the content embodied in terms of monitoring is little, there is following defect:
One, lack performance and the monitoring of index system whole relation, often overemphasize QOE and but ignore composition QOE's
Representing of index system, but with greater need for understanding the basic reason causing QOE to decline for attendant；
Two, index system is indefinite and can not safeguard, in terms of user perspective, index system is continually changing, so also
Should support dynamically to update and safeguard；
Three, lack trend analysis, make user cannot know the variation tendency of quality of service in a period of time, thus cannot
The variation tendency of solution business.
Summary of the invention
In view of this, present invention is primarily targeted at a kind of quality of service monitor method and system based on QOE of offer,
To realize the key messages such as monitoring the whole network service quality, system service ability present case and variation tendency, improve the service of maintenance
Level.
For reaching above-mentioned purpose, the technical scheme is that and be achieved in that:
The invention provides a kind of quality of service monitor method based on Consumer's Experience (QOE), the method includes:
Quality of service monitor server is set up the index model of quality of service monitor and the average suggestion of the network equipment
Score (MOS) value model；
The Key Performance Indicator (KPI) that described quality of service monitor server is reported by the monitored user terminal of collection,
And based on the index model set up, perform the quality of service monitor to described user terminal；Reported by collection network equipment
KPI, and based on the MOS value model set up, perform the monitoring to described network equipment level of ability.
Described index model includes three layers, is logic KQI index and the Consumer's Experience index of KPI index and correspondence thereof respectively
(CEI) index.
Described MOS value is combined by the KPI of the described network equipment and draws.
The method farther includes:
Described quality of service monitor server issues control command to user terminal and/or the network equipment, controls described use
The report cycle of family terminal and/or the network equipment and report protocol mode.
The method farther includes:
Set up the monitoring alarm thresholding of index system, and when the index monitored exceedes described monitoring alarm thresholding, on
Report service quality alarm prompt user.
The method farther includes:
Set up the trend analysis early warning thresholding of index system, and exceed described trend in the variation tendency of the index monitored
During analysis and early warning thresholding, trigger the pro-active intervention to relative users terminal and/or the network equipment and operate.
Present invention also offers a kind of service quality monitoring system based on QOE, this system includes: model building module and
Quality of service monitor module, wherein,
Described model building module, for setting up the index model of quality of service monitor on quality of service monitor server
With network equipment MOS value model；
Described quality of service monitor module, for the KPI reported by the monitored user terminal of collection, and based on being set up
Index model, perform quality of service monitor to described user terminal；The KPI reported by collection network equipment, and based on
The MOS value model set up, performs the monitoring to described network equipment level of ability.
Described index model includes three layers, is logic KQI index and the CEI index of KPI index and correspondence thereof respectively.
Described MOS value is combined by the KPI of the described network equipment and draws.
This system farther includes: order issues module, for issuing control life to user terminal and/or the network equipment
Order, controls the report cycle of described user terminal and/or the network equipment and reports protocol mode.
This system farther includes: monitoring alarm module, for setting up the monitoring alarm thresholding of index system, and is being supervised
When the index of control exceedes described monitoring alarm thresholding, reporting service quality alarm prompt user.
This system farther includes: monitoring trending early warning module, for setting up the trend analysis early warning thresholding of index system,
And when the variation tendency of the index monitored exceedes described trend analysis early warning thresholding, trigger relative users terminal and/or
The pro-active intervention operation of the network equipment.
Present invention also offers a kind of quality of service monitor method based on Consumer's Experience (QOE), the method includes:
Quality of service monitor server is set up the index model of quality of service monitor；
The Key Performance Indicator (KPI) that described quality of service monitor server is reported by the monitored user terminal of collection,
And based on the index model set up, perform the quality of service monitor to described user terminal.
Described index model includes three layers, is logic KQI index and the Consumer's Experience index of KPI index and correspondence thereof respectively
(CEI) index.
The method farther includes:
Described quality of service monitor server issues control command to user terminal, and control described user terminal reports week
Phase and report protocol mode.
The method farther includes:
Set up the monitoring alarm thresholding of index system, and when the index monitored exceedes described monitoring alarm thresholding, on
Report service quality alarm prompt user.
The method farther includes:
Set up the trend analysis early warning thresholding of index system, and exceed described trend in the variation tendency of the index monitored
During analysis and early warning thresholding, trigger the pro-active intervention to relative users terminal and operate.
Present invention also offers a kind of service quality monitoring system based on QOE, this system includes: model building module and
Quality of service monitor module, wherein,
Described model building module, for setting up the index mould of quality of service monitor on quality of service monitor server
Type；
Described quality of service monitor module, for the KPI reported by the monitored user terminal of collection, and based on being set up
Index model, perform quality of service monitor to described user terminal.
Described index model includes three layers, is logic KQI index and the CEI index of KPI index and correspondence thereof respectively.
This system farther includes: order issues module, for issuing control command to user terminal, controls described user
The report cycle of terminal and report protocol mode.
This system farther includes: monitoring alarm module, for setting up the monitoring alarm thresholding of index system, and is being supervised
When the index of control exceedes described monitoring alarm thresholding, reporting service quality alarm prompt user.
This system farther includes: monitoring trending early warning module, for setting up the trend analysis early warning thresholding of index system,
And when the variation tendency of the index monitored exceedes described trend analysis early warning thresholding, trigger the active to relative users terminal
Intervention operation.
A kind of quality of service monitor method and system based on QOE provided by the present invention, it is provided that service based on QOE
Quality all webs' watch, by the index model set up and/or network equipment MOS model, makes user can monitor the whole network intuitively
Service quality, the key message such as system service ability present case and variation tendency, improve user and safeguard the level of service.
Accompanying drawing explanation
Fig. 1 is the position view in quality of service model of the quality of service monitor function in the present invention；
Fig. 2 is the Composition of contents schematic diagram of quality of service monitor in the present invention；
Fig. 3 is the flow chart one of a kind of based on QOE quality of service monitor method of the embodiment of the present invention；
Fig. 4 is the composition structural representation of a kind of based on QOE service quality monitoring system of the embodiment of the present invention；
Fig. 5 is the flowchart 2 of a kind of based on QOE quality of service monitor method of the embodiment of the present invention.
Detailed description of the invention
The technical solution of the present invention is further elaborated with specific embodiment below in conjunction with the accompanying drawings.
The present invention provides service quality all webs' watch based on QOE, and index model and the network equipment by setting up are average
Opinion Score (MOS, Mean Opinion Score) model, makes user can monitor the whole network service quality intuitively, and system takes
The key messages such as business ability present case and variation tendency, thus improve user and safeguard the level of service.The Service Quality of the present invention
Amount monitoring position in QoS Architectures is as it is shown in figure 1, whole QoS Architectures is by fault management, service quality prison
The various piece compositions such as control, Service level management, Report Server Management, alarm management.Wherein, quality of service monitor part includes again:
Service level monitors in real time, service level trend monitoring, service level decline the functional branches such as active forewarning.The technology of the present invention
Scheme is just for the enforcement of this part of quality of service monitor.
In order to realize service quality all webs' watch, the present invention needs to perform following sections and processes:
1, at user terminal Configuration Agent software
This agent software is responsible for sending, to quality of service monitor server, Key Performance Indicator (KPI, the Key that terminal is relevant
Performance Indicators), quality of service monitor server can receive the interface of major part standard agreement and report；?
Starting periodic collection data when terminal registration or start, the cycle collecting data dynamically can be issued by quality of service monitor server
Be allocated to user terminal, i.e. quality of service monitor server issues control command to user terminal, controls reporting of user terminal
Cycle and report protocol mode.
2, the performance data of the whole network critical network device is collected
The performance data of critical network device is collected by ageng interface；If the network equipment is supported on standard interface
Report, then can also arrange ageng interface, the network equipment can report its performance data by standard interface.
3, data form is changed by data cleansing (ETL, Extraction Transformation Loading)
By data cleansing module the various data reported are converted to system standard form and with index model and MOS
The KPI that value is relevant is corresponding.
4, the generic data model of support index model is set up
Set up N (include but do not limit to three layers) layer index model corresponding data model, it is provided that interface import feature, acquiescence carries
For three layer model, it is the KPI index of systematic collection, logic Key Quality Indicator (KQI, Key Quality the most successively from bottom
Indicators) index and CEI index.Wherein, KPI is the atomic size index that system equipment provides, and carrys out representation system equipment
The performance of various aspects；KQI is consisted of the service level representing that system provides KPI mathematical formulae；CEI is by building
Vertical user experiences model, generally by analyzing user's impression and the corresponding relation of concrete quality of service, the table combined by KQI
Show.Additionally, the present invention also provides for the coupling amendment function of relationship model, support that user is to the amendment of relationship model and maintenance.
5, the MOS valve system of supporting level of ability is set up
Set up MOS value configuration feature, combined by the mathematical formulae of KPI and KQI of systematic collection and represent MOS value, use
Represent network, outfit of equipment level of ability.Network equipment ability MOS value is typically by safeguarding experience accumulation or the equipment of equipment
Manufacturer provides internal explanation that KPI and KQI and MOS is set up, and obtains the relation between system expressive ability and specific targets.
6, the monitoring template of index system is set up
The monitoring alarm thresholding of monitoring template-setup difference index (CEI, KQI, KPI) is provided, if the finger being currently configured
Mark exceedes thresholding, and system monitoring can point out user to the alarm of alarm management reporting service quality, passes through at the monitoring page simultaneously
Alarm renders points out.
7, the template of trend analysis early warning thresholding is set up
Another major function of system monitoring is the Long-term change trend of monitor control index system, when be found to have obvious fault because of
When the index that element causes declines, need to notify the pro-active intervention module in fault management, allow system automatically process trend and decline, reach
Purpose to system self-healing.System provide Long-term change trend monitoring thresholding configuration, configuration item includes: monitoring the cycle, monitor control index,
Monitoring thresholding, recur number of times, horizontal longitudinal comparison, whether system intervention etc..
8, showing interface intuitively is provided
Calculated by the data message processing of the monitoring template set up and collection, monitoring on main interface by tree, figure, instrument
The mode such as dial plate, table shows QOE level intuitively, and index system is launched, network, capacity of equipment level and the change of various index
Trend monitoring.
Below in conjunction with the Composition of contents schematic diagram of the quality of service monitor shown in Fig. 2, describe the concrete of the present invention in detail
Implementation detail, according to the description of technique scheme, illustrates, to IPTV as a example by IPTV (IPTV) business
The quality of service monitor of business mainly includes following operation:
1, built in agent module in Set Top Box (STB, Set Top Box), this proxy module is able to receive that service quality
The control command that monitoring server issues, and then control the report cycle of user terminal and report protocol mode；
2, set up tri-layers of index model (as shown in Figure 2) of KPI, KQI, CEI in IPTV service field and be entered into index
In model configuration, the KPI of index system is consistent with the KPI of reporting performance data；
3, setting up the MOS value model of the network carrying capacity of equipment in IPTV service field, MOS value is by being access, carrying
The KPI combination of the network equipment draws, and is entered in the configuration of MOS value model；
4, the monitoring template that IPTV index model is corresponding is set up, by setting up abnormal threshold value use in monitoring configuration management
Report the service alarm of different stage；
5, setting up the thresholding template of the trend monitoring of IPTV index model, the trend that configures in trend monitoring configuration management becomes
The thresholding changed；
6, attendant start system configuration link normal after, the monitoring homepage overall monitor that can be provided by system
The service quality level of the whole network, monitoring content includes the displaying of the index real-time report of index system, alarm report, MOS value, trend
Monitoring etc.；
7, when the QOE viewing program fluency of the A region user of IPTV occurs to decline, system can be accused by active reporting QOE
Alert, attendant sees whole indexs of the index system forming this QOE by launching the index system tree of this QOE, by seeing
The index item examining decline carrys out failure judgement occurrence cause；
8, when the KQI network quality of the B region of IPTV occurs to decline continuously, system can be sentenced according to trend monitoring configuration
The disconnected pro-active intervention that whether triggers, discovery meets the thresholding of pro-active intervention, sends pro-active intervention to Fault Management System, fault management
System trigger pro-active intervention, restarts to faulty equipment by sending manmachine command, lowers the coverage of fault.
Additionally, when attendant finds that the index system in IPTV service field needs change, index system can be passed through
The relation of index system is revised in configuration management, then notifies system-monitoring module by simultaneously operating, at system monitoring mould
Block can automatically update monitoring content, and the index system of renewal is brought into the scope of monitoring.
In conjunction with the description of above technical scheme it can be seen that present invention quality of service monitor based on QOE technology comprises Fig. 3
Shown operation thinking.As it is shown on figure 3, the flow process of the quality of service monitor method based on QOE that Fig. 3 is the embodiment of the present invention
Figure, this flow process mainly comprises the steps that
Step 301, sets up index model and the network equipment MOS of quality of service monitor on quality of service monitor server
Value model.
Wherein, index model can include but not limited to three layers, is KPI index and logic KQI of correspondence thereof and CEI respectively
Index.
Step 302, the KPI that quality of service monitor server is reported by the monitored user terminal of collection, and based on being built
Vertical index model, performs the quality of service monitor to user terminal；The KPI reported by collection network equipment, and based on institute
The MOS value model set up, performs the monitoring to network equipment level of ability.
It is also preferred that the left quality of service monitor server can issue control command to user terminal and/or the network equipment, with control
The report cycle of user terminal processed and/or the network equipment and report protocol mode.
It is also preferred that the left quality of service monitor server can set up the monitoring alarm thresholding of index system, and monitored
When index exceedes monitoring alarm thresholding, reporting service quality alarm prompt user.
It is also preferred that the left quality of service monitor server can also set up the trend analysis early warning thresholding of index system, and in institute
When the variation tendency of index of monitoring exceedes trend analysis early warning thresholding, trigger relative users terminal and/or the network equipment
Pro-active intervention operates.
It addition, corresponding above-mentioned quality of service monitor method based on QOE, embodiments of the invention additionally provide a kind of based on
The service quality monitoring system of QOE, this system is applied in quality of service monitor server, and as shown in Figure 4, this system includes phase
The model building module 10 connected and quality of service monitor module 20.Wherein, model building module 10, in service quality
Index model and the network equipment MOS value model of quality of service monitor is set up on monitoring server.Quality of service monitor module 20,
For the KPI reported by the monitored user terminal of collection, and based on the index model set up, perform the clothes to user terminal
Business quality monitoring；The KPI reported by collection network equipment, and based on the MOS value model set up, perform network equipment energy
The monitoring of force level.
It is also preferred that the left this system can also include: order issues module 30, is connected with quality of service monitor module 20, is used for
Issue control command to user terminal and/or the network equipment, control user terminal and/or the report cycle of the network equipment and report
Protocol mode.
It is also preferred that the left this system can also include: monitoring alarm module 40, it is connected with quality of service monitor module 20, is used for
Set up the monitoring alarm thresholding of index system, and when the index monitored exceedes monitoring alarm thresholding, reporting service quality is accused
Alert prompting user.
It is also preferred that the left this system can also include: monitoring trending early warning module 50, it is connected with quality of service monitor module 20,
For setting up the trend analysis early warning thresholding of index system, and exceed trend analysis early warning in the variation tendency of the index monitored
During thresholding, trigger the pro-active intervention to relative users terminal and/or the network equipment and operate.
As it is shown in figure 5, present invention also offers a kind of quality of service monitor method based on Consumer's Experience (QOE), the party
Method includes: set up the index model of quality of service monitor on quality of service monitor server；Described quality of service monitor service
Device is by collecting the Key Performance Indicator (KPI) that monitored user terminal reports, and based on the index model set up, it is right to perform
The quality of service monitor of described user terminal.
Described index model includes three layers, is logic KQI index and the Consumer's Experience index of KPI index and correspondence thereof respectively
(CEI) index.Described quality of service monitor server issues control command to user terminal, controls reporting of described user terminal
Cycle and report protocol mode.Set up the monitoring alarm thresholding of index system, and exceed described monitoring announcement in the index monitored
During alert thresholding, reporting service quality alarm prompt user.Set up the trend analysis early warning thresholding of index system, and monitored
When the variation tendency of index exceedes described trend analysis early warning thresholding, trigger the pro-active intervention to relative users terminal and operate.
Present invention also offers a kind of service quality monitoring system based on QOE, this system includes: model building module and
Quality of service monitor module, wherein, described model building module, for setting up service quality on quality of service monitor server
The index model of monitoring；Described quality of service monitor module, for the KPI reported by the monitored user terminal of collection, and base
In the index model set up, perform the quality of service monitor to described user terminal.
Described index model includes three layers, is logic KQI index and the CEI index of KPI index and correspondence thereof respectively.This is
System also includes that order issues module, for issuing control command to user terminal, control described user terminal report cycle and
Report protocol mode；Monitoring alarm module, for setting up the monitoring alarm thresholding of index system, and exceedes in the index monitored
During described monitoring alarm thresholding, reporting service quality alarm prompt user；Monitoring trending early warning module, is used for setting up index system
Trend analysis early warning thresholding, and when the variation tendency of the index monitored exceedes described trend analysis early warning thresholding, trigger
The pro-active intervention of relative users terminal is operated.
The present invention provides based on QOE to subscriber terminal service quality monitoring, by the index model set up, makes the user can
With intuitively to key messages such as subscriber terminal service quality monitoring, system service ability present case and variation tendencies, thus
Improve user and safeguard the level of service.The quality of service monitor of present invention position in QoS Architectures is as it is shown in figure 1, whole
Individual QoS Architectures is by each portions such as fault management, quality of service monitor, Service level management, Report Server Management, alarm managements
It is grouped into.Wherein, quality of service monitor part includes again: service level monitors in real time, service level trend monitoring, service level
Decline the functional branches such as active forewarning.Technical scheme is just for the enforcement of this part of quality of service monitor.
In order to realize the quality of service monitor to user terminal, current embodiment require that execution following sections processes:
1, the generic data model of support index model is set up
Set up N (include but do not limit to three layers) layer index model corresponding data model, it is provided that interface import feature, acquiescence carries
For three layer model, it is Key Performance Indicator (KPI, the Key Performance of systematic collection the most successively from bottom
Indicators), logic Key Quality Indicator (KQI, Key Quality Indicators) index and CEI index.Wherein,
KPI is the atomic size index that system equipment provides, and carrys out the performance of representation system equipment various aspects；KQI is by number by KPI
Learn formula composition and represent the service level that system provides；CEI is to experience model by setting up user, generally by analyzing user
Impression and the corresponding relation of concrete quality of service, the expression combined by KQI.Additionally, the present embodiment also provides for relationship model
Coupling amendment function, supports that user is to the amendment of relationship model and maintenance.
2, the monitoring template of index system is set up
The monitoring alarm thresholding of monitoring template-setup difference index (CEI, KQI, KPI) is provided, if the finger being currently configured
Mark exceedes thresholding, and system monitoring can point out user to the alarm of alarm management reporting service quality, passes through at the monitoring page simultaneously
Alarm renders points out.
3, the template of trend analysis early warning thresholding is set up
Another major function of system monitoring is the Long-term change trend of monitor control index system, when be found to have obvious fault because of
When the index that element causes declines, need to notify the pro-active intervention module in fault management, allow system automatically process trend and decline, reach
Purpose to system self-healing.System provide Long-term change trend monitoring thresholding configuration, configuration item includes: monitoring the cycle, monitor control index,
Monitoring thresholding, recur number of times, horizontal longitudinal comparison, whether system intervention etc..
The indexs such as KPI, can be realized by following steps:
1, at user terminal Configuration Agent software
This agent software is responsible for sending, to quality of service monitor server, Key Performance Indicator (KPI, the Key that terminal is relevant
Performance Indicators), quality of service monitor server can receive the interface of major part standard agreement and report；?
Starting periodic collection data when terminal registration or start, the cycle collecting data dynamically can be issued by quality of service monitor server
Be allocated to user terminal, i.e. quality of service monitor server issues control command to user terminal, controls reporting of user terminal
Cycle and report protocol mode.
2, data form is changed by data cleansing (ETL, Extraction Transformation Loading)
By data cleansing module, the various data reported are converted to the form of system standard relevant to index model
KPI corresponding.
In order to make the display of quality monitoring more directly perceived, present embodiments provide showing interface intuitively, implement as
Under:
Calculated by the data message processing of the monitoring template set up and collection, monitoring on main interface by tree, figure, instrument
The mode such as dial plate, table shows QOE level intuitively, and index system is launched, the variation tendency monitoring of network and various index.
In sum, either method or system, present invention quality of service monitor based on QOE technology has and following has
Benefit effect:
1, carry out overall monitor for the operational indicator system set up, experience network equipment KPI from user the most vertical
Displaying, make user's open-and-shut understanding whole index of traffic affecting, and the basic reason of correspondence can be found；
2, index system can be safeguarded, proposes maintainable concept for Index System Model, and user can be in system maintenance
During constantly supplement and amendment index system, system dynamics updates monitored object；
The trend analysis of any level index (KPI, KQI, CEI) 3, is provided, makes user can observe that key refers at any time
Target operation trend；And by setting up monitoring and early warning template, when certain index decline continuously reach early warning thresholding time, system send
Early warning information can also trigger automatic intervention functions to attendant, simultaneity factor, makes system possess the ability of spontaneous recovery；
4, by setting up the MOS value of network support equipment, intuitively represent network capabilities, support for ensureing that service level provides
Layer monitoring and represent；
5, abundant displaying interface, shows service level by the GUI directly perceived such as instrumental panel, form, trendgram, by setting up
Index model, make user to set up and key index interested carried out alarm monitoring, if index exceedes threshold value, logical
Cross color rendering and alarm report, remind attendant.
The above, only presently preferred embodiments of the present invention, it is not intended to limit protection scope of the present invention.
Claims (18)
1. a quality of service monitor method based on Consumer's Experience (QOE), it is characterised in that the method includes:
Quality of service monitor server is set up the index model of quality of service monitor and the mean opinion score of the network equipment
(MOS) value model；
Described quality of service monitor server is by collecting the Key Performance Indicator (KPI) that monitored user terminal reports, and base
In the index model set up, perform the quality of service monitor to described user terminal；Reported by collection network equipment
KPI, and based on the MOS value model set up, perform the monitoring to described network equipment level of ability；
The method farther includes:
Set up the trend analysis early warning thresholding of index system, and exceed described trend analysis in the variation tendency of the index monitored
During early warning thresholding, trigger the pro-active intervention to relative users terminal and/or the network equipment and operate, specifically include: bright when being found to have
When the index that aobvious failure factor causes declines, need to notify the pro-active intervention module in fault management, allow system automatically process
Trend declines, and reaches the purpose of system self-healing.
Quality of service monitor method based on QOE the most according to claim 1, it is characterised in that described index model includes
Three layers, be logic KQI index and Consumer's Experience index (CEI) index of KPI index and correspondence thereof respectively.
Quality of service monitor method based on QOE the most according to claim 1, it is characterised in that described MOS value is by described net
The KPI combination of network equipment draws.
4. according to quality of service monitor method based on QOE described in claim 1,2 or 3, it is characterised in that the method is further
Including:
Described quality of service monitor server issues control command to user terminal and/or the network equipment, controls described user eventually
End and/or the report cycle of the network equipment and report protocol mode.
5. according to quality of service monitor method based on QOE described in claim 1,2 or 3, it is characterised in that the method is further
Including:
Set up the monitoring alarm thresholding of index system, and when the index monitored exceedes described monitoring alarm thresholding, report clothes
Business quality alarm prompt user.
6. a service quality monitoring system based on QOE, it is characterised in that this system includes: model building module and service
Quality monitoring module, wherein,
Described model building module, for setting up index model and the net of quality of service monitor on quality of service monitor server
Network equipment MOS value model；
Described quality of service monitor module, for the KPI reported by the monitored user terminal of collection, and based on the finger set up
Mark model, performs the quality of service monitor to described user terminal；The KPI reported by collection network equipment, and based on being built
Vertical MOS value model, performs the monitoring to described network equipment level of ability；
This system farther includes: monitoring trending early warning module, for setting up the trend analysis early warning thresholding of index system, and
When the variation tendency of the index monitored exceedes described trend analysis early warning thresholding, trigger relative users terminal and/or network
The pro-active intervention operation of equipment,
Specifically include: when being found to have the index decline that obvious failure factor causes, need to notify the active in fault management
Intervene module, allow system automatically process trend and decline, reach the purpose of system self-healing.
The service quality monitoring system of QOE the most according to claim 6, it is characterised in that described index model includes three layers,
It is logic KQI index and the CEI index of KPI index and correspondence thereof respectively.
The service quality monitoring system of QOE the most according to claim 6, it is characterised in that described MOS value is set by described network
Standby KPI combination draws.
9. according to the service quality monitoring system of QOE described in claim 6,7 or 8, it is characterised in that this system is wrapped further
Include: order issues module, for issuing control command to user terminal and/or the network equipment, control described user terminal and/or
The report cycle of the network equipment and report protocol mode.
10. according to the service quality monitoring system of QOE described in claim 6,7 or 8, it is characterised in that this system is wrapped further
Include: monitoring alarm module, for setting up the monitoring alarm thresholding of index system, and exceed described monitoring announcement in the index monitored
During alert thresholding, reporting service quality alarm prompt user.
11. 1 kinds of quality of service monitor methods based on Consumer's Experience (QOE), it is characterised in that the method includes:
Quality of service monitor server is set up the index model of quality of service monitor；
Described quality of service monitor server is by collecting the Key Performance Indicator (KPI) that monitored user terminal reports, and base
In the index model set up, perform the quality of service monitor to described user terminal；
The method farther includes:
Set up the trend analysis early warning thresholding of index system, and exceed described trend analysis in the variation tendency of the index monitored
During early warning thresholding, trigger the pro-active intervention to relative users terminal and operate；Specifically include: lead when being found to have obvious failure factor
When the index caused declines, need to notify the pro-active intervention module in fault management, allow system automatically process trend and decline, reach be
The purpose of system spontaneous recovery.
12. according to quality of service monitor method based on QOE described in claim 11, it is characterised in that described index model bag
Include three layers, be logic KQI index and Consumer's Experience index (CEI) index of KPI index and correspondence thereof respectively.
13. according to quality of service monitor method based on QOE described in claim 11, it is characterised in that the method is wrapped further
Include:
Described quality of service monitor server issues control command to user terminal, control described user terminal report cycle and
Report protocol mode.
14. according to quality of service monitor method based on QOE described in claim 11,12 or 13, it is characterised in that the method is entered
One step includes:
Set up the monitoring alarm thresholding of index system, and when the index monitored exceedes described monitoring alarm thresholding, report clothes
Business quality alarm prompt user.
15. 1 kinds of service quality monitoring systems based on QOE, it is characterised in that this system includes: model building module and service
Quality monitoring module, wherein,
Described model building module, for setting up the index model of quality of service monitor on quality of service monitor server；
Described quality of service monitor module, for the KPI reported by the monitored user terminal of collection, and based on the finger set up
Mark model, performs the quality of service monitor to described user terminal；
This system farther includes: monitoring trending early warning module, for setting up the trend analysis early warning thresholding of index system, and
When the variation tendency of the index monitored exceedes described trend analysis early warning thresholding, trigger the pro-active intervention to relative users terminal
Operation, specifically includes: when being found to have the index decline that obvious failure factor causes, need to notify the active in fault management
Intervene module, allow system automatically process trend and decline, reach the purpose of system self-healing.
16. according to the service quality monitoring system of QOE described in claim 15, it is characterised in that described index model includes three
Layer, is logic KQI index and the CEI index of KPI index and correspondence thereof respectively.
17. according to the service quality monitoring system of QOE described in claim 15, it is characterised in that this system farther includes: life
Order issues module, for issuing control command to user terminal, controls the report cycle of described user terminal and upper datagram protocol side
Formula.
18. according to the service quality monitoring system of QOE described in claim 15,16 or 17, it is characterised in that this system is further
Including: monitoring alarm module, for setting up the monitoring alarm thresholding of index system, and exceed described monitoring in the index monitored
During alarming threshold, reporting service quality alarm prompt user.
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| CN201110063321.2A CN102457399B (en) | 2010-10-20 | 2011-03-07 | A kind of quality of service monitor method and system based on QOE |
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| CN201010513806 | 2010-10-20 | ||
| CN2010105138062 | 2010-10-20 | ||
| CN201010513806.2 | 2010-10-20 | ||
| CN201110063321.2A CN102457399B (en) | 2010-10-20 | 2011-03-07 | A kind of quality of service monitor method and system based on QOE |
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