CN102413253A

CN102413253A - Split self-service bank emergency calling system

Info

Publication number: CN102413253A
Application number: CN2011103656131A
Authority: CN
Inventors: 不公告发明人
Original assignee: CHANGSHA SHIBANG COMMUNICATION TECHNOLOGY CO LTD
Current assignee: CHANGSHA SHIBANG COMMUNICATION TECHNOLOGY CO LTD
Priority date: 2011-11-17
Filing date: 2011-11-17
Publication date: 2012-04-11

Abstract

The invention relates to a split self-service bank emergency calling system, is specially applicable to emergency help seeking of bank self-service equipment, and aims to solve the problems of long time cycle, low problem handling speed and the like of the current modes of seeking help by a call and from a counter. By adopting a unique design that a terminal and a panel are split, exposure of network cables outside a user area is avoided, and the safety of the internal network information of a bank is guaranteed. The split self-service bank emergency calling system has integrated functions of emergency help seeking, calling talkback, video linkage and remote door access, so that requirements for quick calling and talkback in emergency can be effectively met.

Description

Emergency call system of a kind of split type self-help bank

Technical field

The present invention relates to emergency call system of a kind of split type self-help bank, be specifically designed to that bank self-aid apparatus is emergent seeks help; Its unique terminal+panel split-type design avoids netting twine to expose the user area, guarantees bank's internal network information security.The integrated flash appeal of the present invention, calling talkback, video interlink, the multinomial function of long-range gate inhibition are in a system.

Background technology

At present, the depositor handles self-service when professional to self-help bank, runs into when gulping down emergency such as card, mechanical disorder, can only arrive sales counter and perhaps dial the customer service hotline of this row and ask for help; Counter service need wait the staff and examine situation, and notification technique personnel solution, and the whole process cycle is long, speed is slow; Telephone recourse client service center is again by going to solve client's difficulty before the notification technique personnel of client service center; Because phone contact reaction speed is slower, and the annual meeting of this process produces a large amount of telephone expenses; The excessive cycle of dealing with problems also makes bank's image impaired, and the customer loyalty degree also can descend simultaneously.

The difference of split type emergency call system and phone (comprising black phone and IP phone)

It is simple to operate quick to breathe out

Split type system: 1 time → conversation of calling → exhalation sound equipment

Phone: hang on → dial → ringback tone → the other side hangs on → converses

High tone quality (definition is high)

Split type system: conversation audio frequency range 7kHz, can carry out hand-free call and calling at beargarden

Phone: conversation audio frequency range 3.4kHz

Call out

Split type system: singly-bound calling, preferential control, automatic answer-back function

Phone: do not have

Broadcasting, monitoring

Split type system: can realize single broadcast, sectorization broadcast and all broadcasting, combine with public address equipment; Can monitor any terminal environments sound

Phone: do not have

External interface

Split type system: audio frequency output, door switch control, the input of reporting to the police are arranged, and join anti-riot type terminal, broadcast terminal

Phone: do not have

Calling record

Split type system: the digital recording of can conversing is stored in the PC hard disk

Phone: do not have

Daily record output

Split type system: per call, conversation, warning message all write server log

Phone: do not have

Main purpose of the present invention is short calling, the intercommunication demand when effectively solving emergency.

Summary of the invention

The present invention is an emergency call system of split type self-help bank based on ethernet communication, as long as there is the place of Ethernet to insert, supports the inter-network section and strides route, need not to set up in addition network.Emergency system is by a software service platform; The split type talk back equipment (by the terminal of a responsible signals collecting, processing, transfer, control, being installed in the signal triggering of the other rectangle metal decking of ATM, the talkback unit of communicating by letter composition with) and the professional intercommunication paging equipment of a band microphone of one cover constitutes.Form by following main technical points:

(1) client of self-help bank runs into operating difficulties, can't continue when main business, only needs to press " business consultation " key on the talkback unit, and calling will be inserted bank's telephone service system automatically, by bank clerk and consultant's intercommunication guiding operation;

(2) meet with mechanical disorder or on-the-spot emergency as the client of self-help bank, as long as press " urgent call " key on the talkback unit, just can be directly and the hands-free intercommunication of the staff's of security section of bank paging equipment, obtain help;

(3) call out emergency system and can integrate video interlink, when the people yells for help, can eject the picture of corresponding monitoring, obtain accurate place for the staff of security section of bank takes the help action;

(4) the built-in power amplifier in terminal, the loud speaker that can externally amplify, when the staff of security section of bank checking monitoring, discovery suspicion personnel can deter this zone with paging equipment and propaganda directed to communicate;

(5) really can't deter when propagandaing directed to communicate when a suspect is clueless, can utilize the pick-up on the talkback unit to monitor the on-the-spot sound, for the staff of security section of bank provides important information;

(6) the built-in short circuit input of terminal equipment can realize behind the access infrared acquisition: after client gets into the Self-Service district, trigger the caution voice automatically, remind client to note depositing, withdrawing money safety;

(7) the built-in short circuit of terminal equipment output, triggering that can Long-distance Control short circuit output; When Self-Service district generation matters of aggravation, the staff of security section of bank can be long-range locked with Self-Service district emergency exit, to control on-the-spot order;

Beneficial effect main points of the present invention are following: (1) the present invention is based on the system of Ethernet operation, and bank need not to set up in addition network, can practice thrift network architecture fund; (2) directly intercommunication fast can be saved the time of a large amount of processing procedures, the guarantee of customer interest; (3) voice are reminded in the caution in self-service district, and the awareness of safety that has improved client has also promoted the quality of bank service work simultaneously.

Fig. 1 is general frame figure of the present invention; Based on Ethernet work; Its implementation process is made up of following main points: (1) is installed to service software on the computer earlier; Use as server (Fig. 2), server is positioned over the night shift room special messenger of security section of bank and is responsible for using (also can do server with the shared computer of supervisory control system); Insert the professional paging equipment (Fig. 4) of being with microphone with switch, and setting makes it sign in to software platform.(2) through switch Ethernet is expanded to self-help bank and add between paper money, split type terminal equipment (Fig. 3) access network based on ethernet; Make it sign in to platform through the service software setting.(3) talkback unit of rectangle metal decking (Fig. 5) is installed near the full position of Possum of self-help bank, and talkback unit can be installed on body of wall inside, and surface exposed confession is used, and internal wiring is connected in the expansion mouth at terminal.(4) there are many Possums that talkback unit need be installed like self-help bank, can adopt to connect hand in hand to pick out, support 16 talkback units to connect at most from first talkback unit internal extended.(5) be with the output of two groups of power amplifiers on the terminal equipment, can insert the loud speaker that amplifies (Fig. 6) and extend to the Self-Service district, receive when the terminal that triggering signal can trigger to play and remind user's safe signal language of withdrawing the money.(6) the short circuit input interface (Fig. 6) on the terminal equipment inserts infrared probe, and trigger signal feedback is to the terminal after client gets into service area, and the terminal plays safety instruction is spoken.

Description of drawings: Fig. 1 is that system realizes sketch map; Fig. 2 is system server main frame figure; Fig. 3 is the paging equipment sketch map; Fig. 4 is the terminal equipment sketch map; Fig. 5 is emergent talkback unit sketch map; Fig. 6 is the external loudspeaker sketch map.

Claims

1. emergency call system of split type self-help bank; Emergency system is by a software service platform; The split type talk back equipment (by the terminal of a responsible signals collecting, processing, transfer, control, being installed in the signal triggering of the other rectangle metal decking of ATM, the talkback unit of communicating by letter composition with) and the professional intercommunication paging equipment of a band microphone of one cover constitutes.

2. system according to claim 1, its characteristic are by as follows:

Characteristic (1) client of self-help bank runs into operating difficulties, can't continue when main business, only needs to press " business consultation " key on the talkback unit, and calling will be inserted bank's telephone service system automatically, by bank clerk and consultant's intercommunication guiding operation;

Characteristic (2) meets with mechanical disorder or on-the-spot emergency as the client of self-help bank, as long as press " urgent call " key on the talkback unit, just can be directly and the hands-free intercommunication of the staff's of security section of bank paging equipment, and obtain help;

Characteristic (3) is called out emergency system can integrate video interlink, when the people yells for help, can eject the picture of corresponding monitoring, obtains accurate place for the staff of security section of bank takes the help action;

The built-in power amplifier in characteristic (4) terminal, the loud speaker that can externally amplify, when the staff of security section of bank checking monitoring, discovery suspicion personnel can deter this zone with paging equipment and propaganda directed to communicate;

Characteristic (5) really can't be deterred when propagandaing directed to communicate when a suspect is clueless, can utilize the pick-up on the talkback unit to monitor the on-the-spot sound, for the staff of security section of bank provides important information;

The built-in short circuit input of characteristic (6) terminal equipment can realize behind the access infrared acquisition: after client gets into the Self-Service district, trigger the caution voice automatically, remind client to note depositing, withdrawing money safety;

The built-in short circuit of characteristic (7) terminal equipment output, triggering that can Long-distance Control short circuit output; When Self-Service district generation matters of aggravation, the staff of security section of bank can be long-range locked with Self-Service district emergency exit, to control on-the-spot order.