CN102231782A - Push-to-talk system and fault consultation method thereof - Google Patents
Push-to-talk system and fault consultation method thereof Download PDFInfo
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- CN102231782A CN102231782A CN2011101704605A CN201110170460A CN102231782A CN 102231782 A CN102231782 A CN 102231782A CN 2011101704605 A CN2011101704605 A CN 2011101704605A CN 201110170460 A CN201110170460 A CN 201110170460A CN 102231782 A CN102231782 A CN 102231782A
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Abstract
The invention discloses a push-to-talk system, which comprises a client terminal and a service center. The client terminal includes the following parts: an input display module, wherein the input display module is used as a user interface and a manipulator operates the input display module to initiate calling towards the service center and the input display module carries out operation of guidance for the manipulator; an industrial controller module, which is connected with the input display module and is used for collecting and processing fault information of industrial equipment; a wireless communication module, which is used for processing and sending fault information and information of the manipulator; a communication forwarding module, which is used for receiving and processing an information packet that has been compressed by a system. service center is used for receiving calling information, receiving the information packet that has been compressed by the system and is transmitted by the communication forwarding module, distributing customer service and a seat code of a fast-reaction engineer according to a received information content and carrying out information feedback after specialist consultation. According to the invention, an effective communication approach is constructed between an engineering mechanical terminal and an enterprise information center, so that a fault can be determined comprehensively and timely and a service response speed of an industrial equipment fault can be improved.
Description
Technical field
The present invention relates to a kind of remote service technology of engineering machinery field, relate in particular to a kind of one by way system and fault consultation of doctors method thereof.
Background technology
At present, in the remote service process of engineering machinery field, all be to utilize manual type to pass through handset call attendant or enterprises service center, thereby obtain the service of response, operator can not in time be known the guarantee approach, fault judgement was not prompt enough comprehensively after company received and reports for repairment, inefficiency, and intelligent degree is not high.Be currently operating at the industrial control system of engineering machinery terminal and can't effectively combine with data center and information system on operating in enterprise network, engineering machinery terminal and company information center communication means complexity make isolated existence of function between each system.In addition, industrial control unit (ICU) itself does not possess telecommunications functions, can't communicate by wireless network, and the information of controller can't be uploaded to central server fast, and generally relatively dispersion of controller distribution, and there is certain degree of difficulty in its management.
Summary of the invention
Problem at above-mentioned existence, the purpose of this invention is to provide a kind of one by way system and fault consultation of doctors method thereof, can combine with existing industrial control unit (ICU) hardware, software, can in time obtain user's fault message, improved the service response speed of engineering mechanical device fault, high efficiency, convenient management.
The objective of the invention is to be achieved through the following technical solutions:
A kind of one presses way system, is applied to the remote service of engineering mechanical device, wherein, comprises client terminal and service centre, wherein:
Described client terminal comprises:
The input display module, as user interface, operator makes a call to described service centre by described input display module, and described input display module also carries out guiding operation to operator;
The industrial control unit (ICU) module is connected with described input display module, collects and handle the fault message of industrial equipment;
Wireless communication module is connected with described industrial control unit (ICU) module, handles and send described fault message and operator information; And,
The communication forwarding module is connected with described wireless communication module, receives and handle the packets of information of crossing through system compresses of described wireless communication module transmission, comprises described fault message and described operator information in the described packets of information;
Described service centre receipt of call information, and receive the described packets of information of crossing through system compresses that described communication forwarding module is transmitted, according to information content distribution customer service of being received and fast anti-engineer's the code of attending a banquet, carry out feedback information behind the expert consultation.
Above-mentioned one presses way system, and wherein, described input display module is the display screen of touch LCD screen or tape input operation keyboard.
Above-mentioned one presses way system, and wherein, described industrial control unit (ICU) module comprises that one sends buffering area.
A kind of as above-mentioned any one described one fault consultation of doctors method of pressing way system, wherein, comprise the following steps:
At described client terminal, operator selects one by logical operation by described input display module, and described industrial control unit (ICU) module can be prepared diagnostic trouble code information described transmission buffering area automatically;
Operator is called out first by described input display module, described input display module can be on display interface prompting operation hand input communication mode, if not calling out first, system can select the number of last call automatically;
The calling of this equipment is received by described service centre, waits the pending fault consultation of doctors;
Described industrial control unit (ICU) module is collected with this time and is called out relevant industrial equipment fault message;
Described industrial equipment fault message is sent to described service centre by described wireless communication module, described communication forwarding module successively, for the reference of fault appropriate experts;
Attendant, operator and expert carry out Device Diagnostic and troubleshooting jointly.
Above-mentioned fault consultation of doctors method, wherein, operator is when calling out first, and described input display module described communication mode of prompting operation hand input on described display interface is to adopt phone number.
Compared with the prior art, beneficial effect of the present invention is:
(1) industrial control system that is currently operating at the engineering machinery terminal obtains associating with the data center and the information system that operate on the enterprise network, has constructed the efficient communication approach between engineering machinery terminal and the company information center;
(2) fault judgement is timely comprehensively, has improved the service response speed of industrial equipment fault, makes things convenient for the attendant, and research staff and administrative staff carry out the fault joint hearing jointly.
Description of drawings
Fig. 1 is the structural representation block diagram of the present invention one by way system;
Fig. 2 is the schematic flow sheet of the present invention one by way system fault consultation of doctors method.
Embodiment
The invention will be further described below in conjunction with schematic diagram and concrete operations embodiment.
As shown in Figure 1, the present invention one comprises client terminal 1 and service centre 2 by way system, client terminal 1 comprises input display module 11, industrial control unit (ICU) module 12, the wireless communication module 13 and the forwarding module 14 of communicating by letter, input display module 11 is user interfaces, be generally the display screen of touch LCD screen or tape input operation keyboard, operator makes a call to service centre 2 by input display module 11, and input display module 11 also carries out guiding operation to operator; Industrial control unit (ICU) module 12 is connected with input display module 11, is responsible for collecting and handling the fault message of industrial equipment, comprises that one sends buffering area; Wireless communication module 13 is connected with industrial control unit (ICU) module 12, is responsible for handling and sending fault message and operator information; Communication forwarding module 14 is connected with wireless communication module 13, be responsible for to receive and the packets of information of crossing through system compresses of processing wireless communication module 13 transmissions, comprises fault message and operator information in the packets of information; Service centre 2 receives the call information that client terminals 1 send, and the packets of information of crossing through system compresses transmitted of received communication forwarding module 14, distributes customer service and fast anti-engineer's the code of attending a banquet according to the information content of being received, carries out feedback information behind the expert consultation.
The present invention is the disclosed a kind of one fault consultation of doctors method of pressing way system simultaneously, referring to shown in Figure 2, specifically comprises the following steps:
At client terminal 1, operator selects one by logical operation by input display module 11, and operator is selected diagnostic trouble code, and industrial control unit (ICU) module 12 can be prepared diagnostic trouble code information to send buffering area automatically;
Operator is called out first by input display module 11, input display module 11 can be on display interface prompting operation hand input communication mode, phone number for example, if not calling out first, system can select the phone number of last call automatically;
This equipment is received by service centre 2, i.e. the calling of client terminal 1 initiation waits the pending fault consultation of doctors;
Industrial control unit (ICU) module 12 is collected with this time and is called out relevant industrial equipment fault message;
The industrial equipment fault message is sent to service centre 2 by wireless communication module 13, communication forwarding module 14 successively, for the reference of fault appropriate experts;
Attendant, operator and expert carry out Device Diagnostic and troubleshooting jointly.
In sum, the present invention has realized in the engineering machinery application industrial automation and IT application in enterprises being merged mutually, allows Surveillance center can in time obtain user's fault message, and response speed is fast, has improved operating efficiency and service quality.
More than specific embodiments of the invention are described in detail, but the present invention is not restricted to specific embodiment described above, it is just as example.To those skilled in the art, any to this equivalent modifications of being undertaken by way system and fault consultation of doctors method thereof with substitute also all among category of the present invention.Therefore, not breaking away from impartial conversion and the modification of having done under the spirit and scope of the present invention, all should contain within the scope of the invention.
Claims (5)
1. press way system for one kind one, be applied to the remote service of engineering mechanical device, it is characterized in that, comprise client terminal and service centre, wherein:
Described client terminal comprises:
The input display module, as user interface, operator makes a call to described service centre by described input display module, and described input display module also carries out guiding operation to operator;
The industrial control unit (ICU) module is connected with described input display module, collects and handle the fault message of industrial equipment;
Wireless communication module is connected with described industrial control unit (ICU) module, handles and send described fault message and operator information; And,
The communication forwarding module is connected with described wireless communication module, receives and handle the packets of information of crossing through system compresses of described wireless communication module transmission, comprises described fault message and described operator information in the described packets of information;
Described service centre receipt of call information, and receive the described packets of information of crossing through system compresses that described communication forwarding module is transmitted, according to information content distribution customer service of being received and fast anti-engineer's the code of attending a banquet, carry out feedback information behind the expert consultation.
2. according to claim 1 one presses way system, it is characterized in that, described input display module is the display screen of touch LCD screen or tape input operation keyboard.
3. according to claim 1 one presses way system, it is characterized in that, described industrial control unit (ICU) module comprises that one sends buffering area.
4. any one described one fault consultation of doctors method of pressing way system in a kind as the above-mentioned claim 1 to 3 is characterized in that, comprises the following steps:
At described client terminal, operator selects one by logical operation by described input display module, and described industrial control unit (ICU) module can be prepared diagnostic trouble code information described transmission buffering area automatically;
Operator is called out first by described input display module, described input display module can be on display interface prompting operation hand input communication mode, if not calling out first, system can select the number of last call automatically;
The calling of this equipment is received by described service centre, waits the pending fault consultation of doctors;
Described industrial control unit (ICU) module is collected with this time and is called out relevant industrial equipment fault message;
Described industrial equipment fault message is sent to described service centre by described wireless communication module, described communication forwarding module successively, for the reference of fault appropriate experts;
Attendant, operator and expert carry out Device Diagnostic and troubleshooting jointly.
5. fault consultation of doctors method according to claim 4 is characterized in that, operator is when calling out first, and described input display module described communication mode of prompting operation hand input on described display interface is to adopt phone number.
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| CN2011101704605A CN102231782A (en) | 2011-06-23 | 2011-06-23 | Push-to-talk system and fault consultation method thereof |
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| CN2011101704605A CN102231782A (en) | 2011-06-23 | 2011-06-23 | Push-to-talk system and fault consultation method thereof |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109726548A (en) * | 2018-12-29 | 2019-05-07 | 360企业安全技术(珠海)有限公司 | Processing method, server, system and the storage medium of application behavior |
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| US20080209415A1 (en) * | 2007-02-28 | 2008-08-28 | Henri Han Van Riel | Method and system for remote monitoring subscription service |
| CN101716663A (en) * | 2009-09-17 | 2010-06-02 | 杭州谱诚泰迪实业有限公司 | Remote control system and method for roughing slag detection of continuous casting ladle |
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Patent Citations (4)
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| CN1585353A (en) * | 2004-06-03 | 2005-02-23 | 西安交通大学 | Realizing method for resource reusable network facility monitoring diagnostic system |
| US20080209415A1 (en) * | 2007-02-28 | 2008-08-28 | Henri Han Van Riel | Method and system for remote monitoring subscription service |
| CN101118437A (en) * | 2007-09-03 | 2008-02-06 | 石毅 | New style numerically controlled machine remote condition monitoring and failure diagnosis system realizing method |
| CN101716663A (en) * | 2009-09-17 | 2010-06-02 | 杭州谱诚泰迪实业有限公司 | Remote control system and method for roughing slag detection of continuous casting ladle |
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| CN109726548A (en) * | 2018-12-29 | 2019-05-07 | 360企业安全技术(珠海)有限公司 | Processing method, server, system and the storage medium of application behavior |
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Application publication date: 20111102 |