CN102035832A

CN102035832A - Method for calling remote data by IP-Centrex through Internet

Info

Publication number: CN102035832A
Application number: CN2010105670533A
Authority: CN
Inventors: 李振天
Original assignee: GUANGDONG ZIJIN ZHENGTIAN PHARMACEUTICAL CO Ltd
Current assignee: GUANGDONG ZIJIN ZHENGTIAN PHARMACEUTICAL CO Ltd
Priority date: 2010-11-29
Filing date: 2010-11-29
Publication date: 2011-04-27

Abstract

The invention discloses a method for calling remote data by IP-Centrex through the Internet, which is characterized by comprising the following steps: firstly, compiling a data calling plug-in by using the computer language, and storing the data calling plug-in into a computer into which the data to be called by the IP-Centrex accessing the Internet is stored; secondly, accessing the IP-Centrex to the Internet, transmitting a data calling instruction to the data calling plug-in of the computer through a protocol by the IP-Centrex as required; and finally, carrying out connection on the data calling plug-in or a CRM (Customer Relationship Management) system or a database, and transmitting the query results to the IP-Centrex of a call center by using the protocol through a universal interface on the computer. By using the method, the IP-Centrex can directly call the data in enterprise users, thereby enriching the data resources required by the users, providing high-quality services for the users, relieving the workload of workers in the communication industry, and lowering the maintenance cost of the equipment; and meanwhile, the plug-in has strong compatibility and is simple and convenient in operation.

Description

IP-Centrex calls the method for teledata by the Internet

Technical field

The switch that the present invention relates to a kind of communications industry carries out information interactive method by the Internet and subscriber computer, specifically is meant a kind of IP-Centrex of call center and the method that the CRM system in the subscriber computer (CRM) carries out calling by the Internet with the IP-Centrex that obtains the data in the database in desired data or the direct invoke user computer alternately teledata.

Background technology

IP-Centrex is the larger switch system of central authorities, it generally provides PBX (Private Branch eXchange by IP network for the user, private branch exchange system, be exactly group telephone in brief, it is used in the office mechanism of enterprise widely, greatly improved the work efficiency of enterprise) function, but the operation of IP-Centrex has certain limit, because IP-Centrex is normally based on upward operation of telecommunications operation, can not directly do alternately the database in the user enterprise or any system, the rule that it is good that he can only rely on customization is made different operating to incoming call.Because IP-Centrex is the switching system towards the multi-user, he can not do the integration of customization to each client's different data storage system, because such workload is too big, safeguards also very time-consuming.

For example, if enterprise wants to go to handle the order inquiry at speech guide system of IP-Centrex customization, because IP-Centrex can not directly be connected the customer data storage system of the Internet other end, being applied on the IP-Centrex of this personalization is to be difficult to realize.

Summary of the invention

In order to overcome above-mentioned deficiency, the object of the present invention is to provide a kind of IP-Centrex to call the method for teledata by the Internet, thereby the IP-Centrex of call center is done alternately to the database in the user enterprise or any system by the software of being developed is installed on common computer, to realize calling the purpose of teledata by the Internet, thereby further improve service quality, alleviate the workload of communication equipment and the maintenance cost of reduction communication equipment simultaneously.

For solving the problems of the technologies described above, the technical solution adopted in the present invention is: IP-Centrex calls the method for teledata by the Internet, it is characterized in that adopting the following step: at first, utilize computer language write one by command process module, the object module that connects, set up the command object module, set up the record set module, data call plug-in unit that the generated query object module is formed, and this data call plug-in unit is deposited in the computer at the data place that the IP-Centrex that inserts the Internet need call; Secondly, IP-Centrex is inserted the Internet, IP-Centrex will call data command is passed to the aforementioned calculation machine by agreement data call plug-in unit as required; At last, command process module in the data call plug-in unit to receive call data command and parameter is determined connecting object or echo reply information, by the connection of object module realization that connect to database, then by setting up the command object module, transfer the desired data in the database, by setting up the record set module required data are carried out record then; At last by the generated query object module, with standard file format generated query result, and this Query Result passed to command process module, command process module by the general-purpose interface on the computer, utilizes agreement to pass to the IP-Centrex of call center this Query Result.

Object in the described object module that connects is meant database or crm system, and described database is meant MYSQI database, MSSQL database, ORADE database.Described crm system is meant that CustomerRelationship Management is a CRM system, information technologies such as the CRM management system is Network Based, communication, computer, the seamless link of the different functional departments in enterprise foreground, backstage can be realized, two basic tasks of customer relation management can be the person of assisting management finished better: discern and maintain the value customer.The CRM management system generally is made up of client information management, sales process automation (SFA), marketing automation (MA), customer service and support (CSS) management, customer analysis (CA) system 5 big main functional modules.

Described agreement is SSH agreement or File Transfer Protocol, TFTP agreement or http protocol or SHTTP agreement or IMAP agreement.

Described Standard File Format is TXT form or BOC form or XML form.

Beneficial effect of the present invention is: because after adopting said method, IP-Centrex can directly do alternately the database in the user enterprise or any system, not only enriched the needed data resource of client effectively, thereby with powerful service function is that users provide quality services, but also has alleviated the staff's of communication industry workload and the maintenance cost that has reduced equipment.In addition, the present invention also has following characteristics: the data input of extensibility: need do a simple data query action to certain enterprise as a user, at this, this user just needn't need just can inquire by loaded down with trivial details flow process and step the information of needs; The data output of extensibility: in this practicality, the disparate databases of enterprise oneself only needs a simple plug-in unit, just can provide different communication services to the user; Compatible strong: as can the diversified business datum of different enterprises to be connected, do not need to add again any equipment and function; Unified management is easy to operate: because this invention is based on the IP-Centrex platform, only need just can finish all operations on a workbench in management.So fail safe improves in management, also can not cause losing of data.

Description of drawings

Below in conjunction with the drawings and specific embodiments the present invention is described in further detail:

Fig. 1 is the present invention's networking structure schematic diagram in actual applications;

Fig. 2 is the implementation method schematic flow sheet of plug-in unit of the present invention.

Among the figure: 1, command process module; 2, the object module that connects; 3, set up the command object module; 4, set up the record set module; 5, generated query object module; 6, data call plug-in unit; 7, IP-Centrex; 8, the Internet; 9, database; 10, crm system.

Embodiment

As shown in Figure 1, IP-Centrex calls the method for teledata by the Internet, it is characterized in that adopting the following step: at first, utilize computer language write one by command process module 1, the object module 2 that connects, set up command object module 3, set up record set module 4, data call plug-in unit 6 that generated query object module 5 is formed, and this data call plug-in unit 6 is deposited in the computer at the database place that the IP-Centrex7 that inserts the Internet need call; Secondly, IP-Centrex7 is inserted the Internet 8, IP-Centrex7 will call data command is passed to the aforementioned calculation machine by agreement data call plug-in unit 6 as required; At last, 1 pair of command process module in the data call plug-in unit 6 receives calls data command and parameter is determined connecting object or echo reply information, by the connection of object module 2 realizations that connect to database, then by setting up command object module 3, transfer the desired data in the database, carry out record by setting up 4 pairs of required data of record set module then; At last by generated query object module 5, with standard file format generated query result, and this Query Result passed to command process module, command process module by the general-purpose interface on the computer, utilizes agreement to pass to the IP-Centrex7 of call center this Query Result.

Object in the described object module that connects is meant MYSQI database 9 or crm system 10.

Described Standard File Format is TXT form or BOC form or XML form.

Embodiment:

With staus and the delivery date of phone inquiring enterprise about professional order:

1, caller client is received switch;

2, switch asks that the client provides number of the account;

3, the client imports 1000;

4, switch asks that the client provides order number;

5, the client imports 134569;

6, switch is given to plug-in unit to request, because data are at client's internal network;

7, plug-in unit is searched data source, and finding this order status is ' progress that " deliver goods day is 2008/10/12;

8, switch obtains data from plug-in unit;

9, broadcast voice and tell customer order state and deliver goods day;

10, switch also can fax to data the Fax number of caller's appointment.

That plug-in unit can be received following Request by agreement such as HTTP TPS:

<field?name＝″account-id″value＝″1000″/>

<field?name＝″order-id″value＝″134569″/>

</request>

After plug-in unit finds account-id and order-id, go database (or other data sources) to search, return following content:

<field?name＝″delivery-date″value＝″2008/10/12″/>

<field?name＝″status″value＝″progress″/>

</response>

So far, switch obtains data from plug-in unit, broadcasts voice then and tells the customer order state to be " 2008/10/12 " for " progress " with deliver goods day.

Claims

1.IP-Centrex call the method for teledata by the Internet, it is characterized in that adopting the following step: at first, utilize computer language write one by command process module (1), the object module that connects (2), set up command object module (3), set up record set module (4), data call plug-in unit (6) that generated query object module (5) is formed, and this data call plug-in unit (6) is deposited in the computer at the database place that the IP-Centrex (7) that inserts the Internet need call; Secondly, IP-Centrex (7) is inserted the Internet (8), IP-Centrex (7) will call data command is passed to the aforementioned calculation machine by agreement data call plug-in unit (6) as required; At last, command process module (1) in the data call plug-in unit (6) to receive call data command and parameter is determined connecting object or echo reply information, by the connection of the object module that connects (2) realization to database, then by setting up command object module (3), transfer the desired data in the database, by setting up record set module (4) required data are carried out record then; At last by generated query object module (5), with standard file format generated query result, and this Query Result passed to command process module, command process module by the general-purpose interface on the computer, utilizes agreement to pass to the IP-Centrex of call center (7) this Query Result.

2. IP-Centrex according to claim 1 calls the method for teledata by the Internet, it is characterized in that: the object in the described object module that connects (2) is meant database or crm system, and described database is meant MYSQI database, MSSQL database, ORADE database.

3. IP-Centrex according to claim 1 calls the method for teledata by the Internet, and it is characterized in that: described agreement is SSH agreement or File Transfer Protocol, TFTP agreement or http protocol or SHTTP agreement or IMAP agreement.

4. IP-Centrex according to claim 1 calls the method for teledata by the Internet, and it is characterized in that: described Standard File Format is TXT form or BOC form or XML form.