CN101998361B - Calling method, equipment and system - Google Patents
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- CN101998361B CN101998361B CN200910169402.3A CN200910169402A CN101998361B CN 101998361 B CN101998361 B CN 101998361B CN 200910169402 A CN200910169402 A CN 200910169402A CN 101998361 B CN101998361 B CN 101998361B
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Abstract
The embodiment of the invention provides a calling method, calling equipment and a calling system. The calling method comprises the following steps of: transmitting a state query request to a home location register (HLR) before a called terminal initiates a call, wherein the state query request carries the number of the called terminal; and determining whether to initiate a calling request to the called terminal according to the received current state information of the called terminal returned by the HLR. Meanwhile, the embodiment of the invention also provides calling equipment and a calling system. In the embodiment of the invention, by acquiring the state of a user to be called before calling and determining whether to initiate the calling to the user to be called according to the state of the user to be called, the waste of network resources is avoided, the network call loss is reduced, and the working efficiency is improved.
Description
Technical field
The present invention relates to the communications field, particularly relate to a kind of method of calling, equipment and system.
Background technology
Call center is more and more wider as the use of Customer Service Center, and enterprise is also more and more ripe to the understanding of call center.Traditional enterprise is a kind of passive service to the service that end user provides, and namely user dials phone and enters Customer Service Center's understanding relevant information, and present enterprise more and more payes attention to providing taking the initiative in offering a hand.So outgoing call and callback become part indispensable in modern customer service center system.
Now, enterprise all can initiatively make a phone call to user, send a fax, send short messages, send out mail, understands the satisfaction of user to service, to strengthen tracking to client and control.In addition, if client have submitted the telephone number of oneself on enterprise web site, the voice callback that enterprise also can initiate to client, to offering customers service.
By these method of callings, enterprise can set up corresponding customer profile, understands the demand of client, initiatively to recommend corresponding preferential set meal industry of going forward side by side to be engaged in promotion to user; By active call user, strengthen the communication with client, embody the care to client, improve the loyalty of client, and then the health service revenue of self enterprise can be improved.
In the prior art, method of calling, as shown in Figure 1, is mainly:
Step 1, calling system is according to the called number information of terminal called, make a call to PSTN (Public SwitchedTelephone Network, PSTN) or PLMN (Public Land Mobile Network, public land mobile network);
Step 2, GMSC (Gateway Mobile Switching Center, GMSC (gateway mobile switching center)) according to called number information, to HLR (the Home Location Register at this number place, attaching position register) send SRI (Send Routing Information, send route messages) and inquire about called routing iinformation;
Step 3, HLR is to visited place MSC (the Mobile Switching Center at terminal called place, mobile switching centre) or VLR (Visitor Location Register, VLR Visitor Location Register) send PRN (Provide Roaming Number, Provides Roaming Number) message and ask for roaming number;
Step 4, visited place MSC or VLR returns roaming number by PRN_ACK message to HLR;
Step 5, HLR returns this Query Result to GMSC by SRI_ACK message, comprise terminal called current state, roaming number etc.;
Step 6, GMSC makes a call to the MSC of the called end office at terminal called roaming number place;
Step 7, the MSC of called end office makes a call to terminal called;
Step 8, calling system and terminal called set up session.
State in realization in the process of calling, inventor finds that in prior art, at least there are the following problems:
When calling system is called out, call signaling arrives after core net, if terminal called shutdown or unreachable time, this time call failure, like this, wastes Internet resources, causes network call loss, and then reduce operating efficiency.
Summary of the invention
Embodiments of the invention provide a kind of method of calling, equipment and system, can avoid the waste of Internet resources, reduce network call loss, increase work efficiency.
For achieving the above object, embodiments of the invention adopt following technical scheme:
A kind of method of calling, comprising:
Before making a call to terminal called, send status query request to attaching position register HLR, wherein said status query request carries the number of described terminal called;
According to the described terminal called current status information that the described HLR of reception returns, determine whether to the request of making a call of described terminal called.
A kind of calling device, comprising:
State-query module, for before making a call to terminal called, send status query request to HLR, wherein said status query request carries the number of described terminal called;
Processing module, for the described terminal called current status information returned according to the described HLR of reception, determines whether to the request of making a call of described terminal called.
A kind of calling system, comprising:
Calling device, for before making a call to terminal called, send status query request to HLR, wherein said status query request carries the number of described terminal called; And according to the described terminal called current status information that the described HLR of reception returns, determine whether to the request of making a call of described terminal called.
The method of calling that the embodiment of the present invention provides, equipment and system, can before making a call to terminal called, just inquire about the current state of this terminal called to HLR, after getting the state of terminal called, determine whether again to make a call to it according to the current state of this terminal called.Be different from prior art, direct calling, call signaling just learns that terminal called current state can not be called after arriving core net.Therefore, decrease the waste to Internet resources, decrease network call loss, improve the operating efficiency of call center and improve Consumer's Experience.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the schematic flow sheet of method of calling in prior art;
Fig. 2 is the FB(flow block) of a method of calling embodiment provided by the invention;
Fig. 3 is the schematic flow sheet of another method of calling embodiment provided by the invention;
Fig. 4 is the schematic flow sheet of another method of calling embodiment provided by the invention;
Fig. 5 is the structured flowchart of a calling device embodiment provided by the invention;
Fig. 6 is the structural representation of a calling system embodiment provided by the invention;
Fig. 7 is the structural representation of another calling system embodiment provided by the invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
Fig. 2 is the FB(flow block) of method of calling embodiment of the present invention, and as shown in Figure 2, this method of calling step comprises:
S201, before making a call to terminal called, send status query request to HLR (Home Location Register, attaching position register), wherein this status query request carries the number of terminal called.
Concrete, at GSM (Global System for Mobile Communications, global system for mobile communications) in network, ATI (Any Time Interrogate) is as the querying command of MAP (Mobile ApplicationPart MAP) signaling, as the status query request in this step S201, and the number (MSISDN) of terminal called can be carried in this ATI.
S202, the terminal called current status information returned according to reception HLR, determine whether to the terminal called request of making a call.
Concrete, HLR can return ATI_ACK message as the status message returned, and in this ATI_ACK message, can identify the current state of terminal called with return value list.
This wherein, the current state of terminal called can comprise: mobile phone is idle, mobile phone is just busy, mobile phone roaming, VLR Visitor Location Register VLR do not support PSI message, long-time shutdown, short time shutdown, roam limited, user does not register, system-level errors, function are not supported, function does not allow, do not allow, user is absent, user not, without any one in roaming code etc.
In addition, step S202, the terminal called current status information returned according to reception HLR, determine whether, to the terminal called request of making a call, can be specially:
Status message is judged, when determine terminal called current state can receipt of call time, make a call to terminal called; When determine terminal called current state can not receipt of call time, abandon or postpone to make a call to terminal called.
The method of calling that the embodiment of the present invention provides, before making a call to terminal called, just can inquire about the current state of this terminal called to HLR, after getting the state of terminal called, determine whether to make a call to it according to the current state of this terminal called again.Cannot be called if the state of terminal called shows it, then calling device is abandoned or is postponed to make a call to this terminal called.Be different from prior art, call signaling just learns that terminal called current state can not be called after arriving core net, the embodiment of the present invention decreases the waste to Internet resources, decreases network call loss, improves the operating efficiency of call center and improves Consumer's Experience.
It should be noted that, the present embodiment is described for GSM network, and the embodiment of the present invention is not limited to this, and other network is also passable.
The method of calling that the embodiment of the present invention provides, is described for GSM network, and as shown in Figure 3, the method step comprises:
Before calling device makes a call to terminal called:
S301, calling device send ATI (MSISDN) message for obtaining terminal called current state to HLR, carry the number (MSISDN) of terminal called in ATI (MSISDN).
S302, HLR, according to user's actual conditions, return ATI_ACK message to calling device, and carry the current state of terminal called in this ATI_ACK, in order to the current state of notification call equipment terminal called.Concrete, in ATI_ACK message, can identify the various states of terminal called with return value list, this list can be:
0=Assumed Idle mobile phone is idle
1=Camel Busy mobile phone is just busy
2=Not Provided ForVLR VLR does not support PSI message
3=ms Purged shuts down for a long time
The 4=imsi Detached short time shuts down
5=restricted Area roams limited
6=not Registered user does not register
7=SystemFailure system-level errors
8=DataMissing system-level errors
9=UnexpectedData system-level errors
10=FacilityNotSupport function is not supported
11=ATINotAllowed function does not allow
12=OrNotAllowed does not allow
13=AbsentSubscriber user is absent
14=UnknownSubscriber user does not exist
15=NoRoamingNumber is without roaming code
It should be noted that, the present embodiment just illustrates for each mark at this, and the embodiment of the present invention is not limited to this, and the list of other forms, kind or parameter are also passable.
After S 303, calling device receive ATI_ACK message, judge according to this message, when determine terminal called current state can receipt of call time, make a call to terminal called; When determine terminal called current state can not receipt of call time, abandon or postpone to make a call to terminal called.
Concrete, such as:
When determining terminal called current state for " mobile phone is idle ", make a call to this terminal called; Or
When determining terminal called current state for " mobile phone is just busy ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " VLR does not support PSI message ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " shutting down for a long time ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " short time shutdown ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " roaming limited ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " user does not register ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " system-level errors ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " function is not supported ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " function does not allow ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " not allowing ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " user is absent ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " user does not exist ", abandoning or postponing to make a call to this terminal called; Or
When determining terminal called current state for " without roaming code ", abandoning or postponing to make a call to this terminal called.
If called terminal startup is normal, then calling device makes a call to it, and idiographic flow is identical with the prior art provided in background technology, does not repeat them here.
As shown in Figure 4, if user's roaming, the method step comprises:
S401, calling device send ATI (MSISDN) message for obtaining terminal called current state to HLR, carry the number (MSISDN) of terminal called in ATI (MSISDN)
S402, HLR, to visited place equipment, can be that MSC or VLR sends PSI message in the present embodiment, obtain the current state of terminal called.
At this, if terminal called is in off-mode, HLR then can not send PSI message to MSC.
S403, visited place MSC or VLR return PSI_ACK message to HLR, inform whether HLR terminal called current state is roamed.
S404, HLR return ATI_ACK message to calling device, and in this ATI_ACK, carry the current state of terminal called, whether roam in order to the current of notification call equipment terminal called, concrete, can be carried by MSRN (the Mobile Station Roaming Number Mobile Station Roaming Number) field in ATI message.
S405, when calling device according to the message determination terminal called current state returned for " mobile phone roaming " time, calling device can make a call to this terminal called, also can abandon or postpone making a call to this terminal called.
Like this, the method of calling that the embodiment of the present invention provides, before making a call to terminal called, just can inquire about the current state of this terminal called to HLR, after getting the state of terminal called, determine whether again to make a call to it according to the current state of this terminal called.Cannot be called if the state of terminal called shows it, then calling device is abandoned or is postponed to make a call to this terminal called.Be different from prior art, call signaling just learns that terminal called current state can not be called after arriving core net, and the embodiment of the present invention decreases the waste to Internet resources, decreases network call loss, improves the operating efficiency of call center.
In addition, if when calling device is learnt that terminal called is current and is in roaming state, can need to cancel or continue this calling for user.
Like this, more can meet to hommization the needs of user, because do not wish the phone receiving call center when some user roams, if the calling device of call center can judge the user of roaming before making a call, and then cancel or continue calling, then can improve the satisfaction of user.
It should be noted that, the present embodiment is for GSM network, but the embodiment of the present invention is not limited to this, can also use and other networks, just distinguish to some extent for different procotols and interface, but Business Processing is substantially similar.Such as, under WCDMA network, modification is not needed just can to support; For TD-SCDMA network, amendment ATI message content; For the content that CDMA can be needed by the inquiry of Search message interface.
Fig. 5 is the structural representation of calling device embodiment of the present invention, and as shown in Figure 5, this equipment comprises:
State-query module 501, for before making a call to terminal called, send status query request to HLR, wherein status query request carries the number of terminal called.
Concrete, in GMS system, using ATI message as status query request, and the number MSISDN of terminal called can be carried, i.e. ATI (MSISDN).
Processing module 502, for the terminal called current status information returned according to reception HLR, determines whether to the terminal called request of making a call.
Concrete, ATI_ACK message from HLR can be received as status message, in this ATI_ACK message, carry the state information of terminal called, and judge according to this message.
Wherein, the current state of terminal called comprises: mobile phone is idle, mobile phone is just busy, mobile phone roaming, VLR Visitor Location Register VLR do not support PSI message, long-time shutdown, short time shutdown, roam limited, user does not register, system-level errors, function are not supported, function does not allow, do not allow, user is absent, user not, without any one in roaming code
Further, processing module 502 comprises:
Judging unit 502A, for obtaining the status message of terminal called according to state-query module 501 inquiry, judges whether terminal called current state can receipt of call.
Calling unit 502B, for determine as judging unit 502A terminal called current state can receipt of call time, make a call to terminal called; Otherwise, abandon or postpone to make a call to terminal called.
Concrete, when judging unit 502A determines terminal called current state for " mobile phone is idle ", calling unit 502B makes a call to terminal called; Or
When judging unit 502A determines terminal called current state for " mobile phone roaming ", calling unit 502B makes a call to terminal called, or, abandon or postpone to make a call to described terminal called.
In addition, when judging unit 502A determines terminal called current state for " mobile phone is just busy ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " VLR does not support PSI message ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " shutting down for a long time ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " short time shutdown ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " roaming limited ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " user does not register ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " system-level errors ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " function is not supported ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " function does not allow ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " not allowing ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " user is absent ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " user does not exist ", calling unit 502B abandons or postpones to make a call to terminal called; Or
When judging unit 502A determines terminal called current state for " without roaming code ", calling unit 502B abandons or postpones to make a call to terminal called.
The calling device that the embodiment of the present invention provides, before making a call to terminal called, can inquire about the current state of this terminal called to HLR, after getting the state of terminal called, determine whether to make a call to it according to the current state of this terminal called again.Cannot be called if the state of terminal called shows it, then calling device is abandoned or is postponed to make a call to this terminal called.Be different from prior art, call signaling just learns that terminal called current state can not be called after arriving core net, the embodiment of the present invention decreases the waste to resources in network, decreases network call loss, improves the operating efficiency of call center and improves Consumer's Experience.
In addition, when judging that user roams, calling device also can not make a call.Like this, more can meet to hommization the needs of user, because do not wish the phone receiving call center when some user roams, if the calling device of call center can judge the user of roaming before making a call, and then cancel calling, then can improve the satisfaction of user.
Fig. 6 is the structural representation of calling system embodiment of the present invention, as shown in Figure 6, comprising:
Calling device 601, for before making a call to terminal called 605, send status query request to HLR602, wherein status query request carries the number of terminal called 605; And according to terminal called 605 current status information that reception HLR602 returns, determine whether to terminal called 605 request of making a call.
Further, this system also comprises:
HLR602, for the status query request of receipt of call equipment 601, and returns to calling device 601 by terminal called 605 current status information.
If terminal called is in roaming state, then HLR602 will, to visited network equipment, be that visited place MSC or VLR603 sends roaming state inquiry request in the present embodiment.Visited place MSC or VLR603, sends to HLR602 by the state of terminal called 605, and has HLR602 to return to calling device 601.
Calling device 601 pairs of status messages judge, when determine terminal called 605 current state can receipt of call time, make a call to terminal called 605; Otherwise, abandon or postpone to make a call to terminal called 605.
When calling device 601 makes a call to terminal called 605, its process is same as the prior art, does not repeat them here.
The calling system that the embodiment of the present invention provides, calling device can before making a call to terminal called, just inquire about the current state of this terminal called to HLR, after getting the state of terminal called, determine whether again to make a call to it according to the current state of this terminal called.Cannot be called if the state of terminal called shows it, then calling device is abandoned or is postponed to make a call to this terminal called.Be different from prior art, call signaling just learns that terminal called current state can not be called after arriving core net, the embodiment of the present invention decreases the waste to Internet resources, decreases network call loss, improves the operating efficiency of call center and improves Consumer's Experience.
Fig. 7 is the structural representation of calling system embodiment of the present invention, and as shown in Figure 7, the present embodiment is for the outer paging system of the call center of real enterprise, and this outer paging system is divided into two subsystems, comprising:
Outgoing call management system, carries out management and the data statistic analysis of outgoing call data;
Outgoing call executive system, its outgoing call process is attended a banquet, outgoing call ivr server, computer telephone integration server, OutBound Server are connected with the outgoing call database of outgoing call management system, its IAD is connected with PSTN or PLMN, according to the data wanting outgoing call, dispatch, carry out outgoing call by IVR (Interactive Voice Response, interactive voice response) or operator attendance, wherein IAD just bears User Status inquiry and calling.
Wherein, outgoing call process is attended a banquet, and is the application apparatus that user's manual operator uses, mainly contains call-in and call-out functions, and can from the called party information of outgoing call database calling and obtaining user; Outgoing call process is attended a banquet and is carried out breathing out mainly by computer telephone integration server, communicates, and make a call to communication network eventually through this IAD with IAD.
Outgoing call ivr server, for automatic business performs server, performs the similar script file such with VXML (VoiceeXtensible Markup Language, the Voice extensible Markup Language based on intelligent network) usually.It is also connected with outgoing call database, data therefrom, by performing default script file, initiates related service through OutBound Server, IAD to terminal called automatically, for user provides interactively voice service, forward calling to operator attendance in case of need.
OutBound Server in the middle of this, for the dispatch deal server software of outgoing call task.
Computer telephone integration server, for adaptive and handling process and network signal middleware software, telephone switching system and computer system organically combine by it, make full use of switch speech channel function of exchange and computer system data processing capacity.Not only can receive the call information from switch, as calling telephone number etc., effectively can be controlled the call treatment of switch by computer simultaneously, comprise the services such as call forwarding, call termination, intelligence exhalation.
IAD, for by multiple signaling core network access, is positioned at the edge access layer in the middle of soft-exchange construction, provides analog subscriber line interface, for being directly linked in switching network.
In the present embodiment, outgoing call process is attended a banquet or outgoing call ivr server can before making a call to terminal called, require that IAD sends status query request to attaching position register HLR, to inquire about the current state of terminal called, wherein, this status query request can carry the number of terminal called.After HLR returns terminal called current status information to IAD, this status message is reported outgoing call process and attends a banquet and/or outgoing call ivr server by IAD.Whether outgoing call process is attended a banquet and according to the rule preset or by the current state of artificial telephone traffic staff according to terminal called, can be determined to the terminal called request of making a call.When determine this terminal called current state can receipt of call time, make a call to it; Otherwise, abandon or postpone this calling.
Whether outgoing call ivr server also according to the current state of pre-set rule according to terminal called, can determine to the terminal called request of making a call.When determine this terminal called current state can receipt of call time, make a call to it; Otherwise, abandon or postpone this calling.
The idiographic flow of calling is same as the prior art, does not repeat them here.
The embodiment of the present invention is in actual application, and the difference of existing scheme is exactly: IAD will realize the function of inquiring user state, needs to do certain adaptation, dotted portion in Fig. 7 for different networks.
The above; be only the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; change can be expected easily or replace, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should described be as the criterion with the protection range of claim.
Claims (8)
1. a method of calling, it is characterized in that, be applied to calling device, described calling device comprises outgoing call management system, with outgoing call executive system, wherein, described outgoing call executive system comprises that outgoing call process is attended a banquet, outgoing call ivr server, computer telephone integration server, OutBound Server and IAD, and described method of calling comprises:
IAD is before described outgoing call process is attended a banquet or outgoing call ivr server makes a call to terminal called, and send status query request to attaching position register HLR, wherein said status query request carries the number of described terminal called;
Described IAD receives the described terminal called current status information that described HLR returns, and this status message is reported described outgoing call process and attend a banquet and/or outgoing call ivr server;
Described outgoing call process attend a banquet and/or outgoing call ivr server according to described terminal called current status information, determine whether to the request of making a call of described terminal called;
Wherein, the described terminal called current status information that described outgoing call process is attended a banquet and/or outgoing call ivr server returns according to the described HLR of reception, determines whether, to the request of making a call of described terminal called, to be specially:
Described outgoing call process is attended a banquet and/or outgoing call ivr server judges described status message, when determine described terminal called current state can receipt of call time, make a call to described terminal called; Otherwise, abandon or postpone to make a call to described terminal called.
2. method of calling according to claim 1, is characterized in that, the current state of described terminal called comprises:
Mobile phone is idle, mobile phone is just busy, mobile phone roaming, VLR Visitor Location Register VLR (Visitor LocationRegister) do not support PSI (Provide Subscriber Information) message, long-time shutdown, short time shutdown, roam limited, user does not register, system-level errors, function are not supported, function does not allow, do not allow, user is absent, user not, without any one in roaming code.
3. method of calling according to claim 1, is characterized in that, if described terminal called is in roaming state, then described terminal called current status information is that described HLR inquires about the status message obtained to visited network equipment.
4. method of calling according to claim 2, is characterized in that,
If described terminal called current state is roaming, then described status message also comprises the roaming number of the described terminal called obtained from visited place moving exchanging center MSC or VLR.
5. method of calling according to claim 2, is characterized in that, describedly judges described status message, when determine described terminal called current state can receipt of call time, make a call to described terminal called, be specially:
When determining described terminal called current state for " mobile phone is idle ", make a call to described terminal called; Or
When determining described terminal called current state for " mobile phone roaming ", make a call to described terminal called.
6. method of calling according to claim 2, is characterized in that, described when determine described terminal called current state can not receipt of call time, abandon or postpone to make a call to described terminal called, being specially:
When determining described terminal called current state for " mobile phone is just busy ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " mobile phone roaming ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " VLR does not support PS I message ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " shutting down for a long time ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " short time shutdown ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " roaming limited ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " user does not register ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " system-level errors ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " function is not supported ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " function does not allow ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " not allowing ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " user is absent ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " user does not exist ", abandoning or postponing to make a call to described terminal called; Or
When determining described terminal called current state for " without roaming code ", abandoning or postponing to make a call to described terminal called.
7. a calling system, is characterized in that, comprising:
Calling device, described calling device comprises outgoing call management system, and outgoing call executive system, and wherein, described outgoing call executive system comprises that outgoing call process is attended a banquet, outgoing call ivr server, computer telephone integration server, OutBound Server and IAD, wherein,
Described IAD is used for, and before described outgoing call process is attended a banquet or outgoing call ivr server makes a call to terminal called, send status query request to HLR, wherein said status query request carries the number of described terminal called; And receive the described terminal called current status information that described HLR returns, and this status message is reported described outgoing call process and attend a banquet and/or outgoing call ivr server;
Described outgoing call process attend a banquet and/or outgoing call I VR server for, the described terminal called current status information that the described HLR received according to described IAD returns, described status message is judged, when determine described terminal called current state can receipt of call time, make a call to described terminal called; Otherwise, abandon or postpone to make a call to described terminal called.
8. calling system as claimed in claim 7, it is characterized in that, described calling system also comprises:
Described HLR, for receiving the status query request of described calling device, and returns to described calling device by described terminal called current status information.
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| US10064044B2 (en) | 2014-09-18 | 2018-08-28 | Huawei Technologies Co., Ltd. | Method and apparatus for determining roaming status of terminal, terminal, and server |
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| CN103686694B (en) * | 2013-12-26 | 2017-09-29 | 华为技术有限公司 | Status information acquiring method, service control point and server |
| CN105872978A (en) * | 2016-05-27 | 2016-08-17 | 珠海市魅族科技有限公司 | Communication management method and device |
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| CN110650259B (en) * | 2019-08-26 | 2021-08-17 | 中移（杭州）信息技术有限公司 | Call request response method, device, server, terminal and storage medium |
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