CN101958980A - Implementation method for dialing own number to trigger services and portal system of services - Google Patents
Implementation method for dialing own number to trigger services and portal system of services Download PDFInfo
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- CN101958980A CN101958980A CN2010102116184A CN201010211618A CN101958980A CN 101958980 A CN101958980 A CN 101958980A CN 2010102116184 A CN2010102116184 A CN 2010102116184A CN 201010211618 A CN201010211618 A CN 201010211618A CN 101958980 A CN101958980 A CN 101958980A
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Abstract
The invention provides an implementation method for dialing own number to trigger services and a portal system of the services. In the method, a personal user uses own phone terminal to dial own number, and a call forwarding busy line processing technology is integrated so that the method can be used as a brand-new universal access method for triggering a value added service of an operator so as to initiate a call to a value added service portal; a voice network exchange board of te operator actively and directly forwards the busy call to a portal system platform for managing the value added service; and then a plurality of specific value added services are managed in the value added service portal system to provide a menu for the personal user through various optional modes. Through implementing the invention, intelligent services are uniformly managed, and the user can access all services through dialing own phone number, thereby number resources are saved, and the method is convenient to use.
Description
Technical field
The present invention relates to a kind of professional implementation method of own number triggering and a kind of gate system of value-added service dialed in the field of telecommunications.
Background technology
Multiple personal user's value-added service of operator at present, each business all has an independent access code, and each business all has an independent supporting platform, not only wastes resource but also be difficult to management.Existing value-added service operation way is: based on operator's value added service management platform, by operator each business of reaching the standard grade is applied for separately and distribution " unique access code "; After the corresponding relation of description that will be specifically professional and access code carries out marketing propaganda again; The personal user just can be by seeing the own pairing access code of interested value-added service in the sales publicity, dial by IVR then or the access code of the correspondence of sending short messages, secondary is confirmed the post-registration success, connects the service that increment service system selects to offer the user.Idiographic flow is referring to Fig. 1.
At present, IVR, note, multimedia message, USSD, WAP, video, mobile e-business all are the technology of operator's comparative maturity.Be suitable for the different types of value-added service of operator respectively, also can cover the value-added service using method of operation basically.Yet but disunity on method of operation, easy inadequately, need each value-added service all to apply for respective resources and configuration " unique access code " separately, a plurality of modes just need have a plurality of access codes, also need different interagency coordination management for dissimilar methods of service such as note, multimedia message, USSD, WAP, increased professional use difficulty virtually greatly.For example IVR and note, the personal user just need be familiar with and remembers that this IVR access code and short message access code can normally use value-added service.For the user who does not remember access code, will limit their use to a great extent like this, also be unfavorable for professional development, especially most of individual domestic consumer for business.
In sum, can mainly there be the following shortcoming in the method for existing operation and use value-added service:
1) each value-added service all needs prefabricated special access code separately, service deployment complexity
Value-added services all in this mode must each business all be allocated a special access code in advance before reaching the standard grade, the business that does not have access code is can not use to run.Improved professional difficulty of reaching the standard grade.
2) access code resource management complexity
An independent access code is all used in the value-added service of each, and a plurality of access codes of a plurality of business have taken a large amount of number resources, and has increased the difficulty of value added service management.
3) many value-added services multiple instruction coexistence, triggering method relies on value-added service
Each business all has a plurality of different triggering method, and multiple business has a plurality of instructions, mixes up than being easier to, and different service trigger methods can't unified management.
4) user does not remember complicated access code and a large amount of operational orders, the limit service development
A large amount of access codes needs memory, the user need dial unique fixing access code or send complicated note instruction at each business, domestic consumer is difficult to the access code of a plurality of value-added services is all remembered, often all can forget the business that does not have use for some time, also can only in needs, go again to inquire about, use very inconvenient by other modes.
In order to overcome these shortcomings, the present invention proposes this a kind of brand-new " user carries out professional new cut-in method and the value added service management platform that triggers by meeting busy call forwarding to portal platform after dialing own telephone number ", both made things convenient for personal user's use, and also be convenient to operator's unified management and expand all value-added services, management registered user, regulate charges and payment.
Summary of the invention
In order to address these problems, this patent is filed an application brand-new " a kind of user dials own telephone number and triggers professional access implementation method ", when adopting this method, each personal user do not need to remember the access code of value-added service, do not need the searching and managing number just can enter the unified management gate system by the telephone number of dialing oneself at any time inquires about and registers, nullifies all value-added services that operator can provide, greatly reduce value-added service and use threshold, enlarged user object and customer group, the income of operator's value-added service is provided.
This method is to use the telephone terminal of oneself to dial the technical finesse of the telephone number of oneself in conjunction with the busy calling transfer of chance by the personal user, as a kind of a kind of brand-new general cut-in method that operator's value-added service is triggered, makes a call to the value-added service door; Operator's voice network exchange opportunity is initiatively met the gate system platform that busy calling directly is transferred to value added service management with this; The a plurality of concrete value-added services of management comprise voice, multimedia message, USSD for the personal user provides menu by the plurality of optional mode in the value-added service gate system then; The personal user only need according to own be accustomed to or easily mode come the value-added service of choice menus correspondence just can enjoy service.
The present invention provides a kind of method that own number triggers business of dialing particularly, it is characterized in that:
The personal user uses the telephone terminal of oneself to dial the telephone number of oneself, makes a call; The network switch is transferred to the predefined gate system platform that carries out value added service management according to the busy call forwarding strategy of the chance that sets in advance for this calling; Carry out a plurality of concrete value-added services of management in the gate system platform of value added service management, the menu of alternative value-added service is provided for the personal user; The value-added service of correspondence in personal user's choice menus, thus the value-added service service obtained.
Further, the value-added service of correspondence in personal user's choice menus, thereby obtaining the value-added service service comprises: the personal user selects value-added service, after the gate system platform receives the access request of personal user to value-added service, be connected to concrete value-added service platform, after the value-added service of normal operation correspondence, operation result is fed back to the personal user, thereby the personal user has obtained corresponding service.
Further, this method also comprises when the gate system platform receives the personal user to the query requests of value-added service, provide unified information inquiry service, thereby the personal user has obtained corresponding service.
Further, this method also comprises when the gate system platform receives the personal user to the reimbursement of expense request of value-added service, provide payment and chargeable service, thereby the personal user has obtained corresponding service.
Further, this method also comprises when the gate system platform receives the personal user to the reimbursement of expense request of value-added service, provide payment and chargeable service, thereby the personal user has obtained corresponding service.
Further, the gate system platform provides one or more corresponding methods of service that menu is provided at different value-added services and/or different type of user terminal in this method, and method of service includes but not limited to voice, note, multimedia message, USSD, video or Mobile business.
Further, at one or more corresponding methods of service that the gate system platform uses, the user selects interested value-added service according to the method for service of oneself custom from menu.
Further, the setting of meeting busy call forwarding strategy in this method is provided with by personal user oneself and meets busy call forwarding and finish or unify the backstage by platform to platform and be operating as the user and be provided with and meet the call forwarding of doing and finish to platform.
Further, user terminal described in this method is fixing user terminal or mobile subscriber terminal, and the telephone number of mobile subscriber terminal is user's Mobile Subscriber International ISDN Number, and the telephone number of fixing user terminal correspondence is the base number.
The present invention provides a kind of gate system platform that carries out value added service management particularly, it is characterized in that: this platform comprises: 1) web-based management module: this module be used for disposing with the managing portal system in value-added service, the personal user can be by socket login inquiry and access service, operator, SP, the system manager only needs open any browser to import this gate system platform network address, just can login system carry out professional management after the checking usemame/password, inquiry, add, revise etc., 2) calling transfer module: this module has meets the function that busy call forwarding is provided with to the personal user, the phone number that only needs the input personal user, system will be provided with automatically meets busy call forwarding to this gate system platform, 3) access interface module: the existing tool platform of this module and operator: USSDC platform, note, multimedia message, video, the voice kinds of platform connects by the interface of standard, the professional navigation Service of diversity is provided for value-added service, 4) Service Database: this database is preserved the service-user data that receive, and preserve all value-added services and configuration data, 5) business application module: professional execution function is transmitted and is selected in service management and instruction that this module is carried out in this gate system platform, that also is responsible for simultaneously menu issues the execution function, 6) value-added service interface: this interface is finished this platform and is connected with interface between the value-added service on this platform, by this interface module, the service that business application module can be selected the telephone subscriber pass to concrete value-added service platform, then by concrete value-added service platform complete after again by this interface return results information.
Further, this gate system platform also comprises: the Register Cancel module is used to provide user's registration, the cancellation service of multiple business; Enquiry module is used to provide the inquiry of this miscellaneous service that gate system platform provides; Payment and charge module are used to provide the unified charge and the payment of the miscellaneous service that this gate system platform is provided.
Further, this gate system platform comprises that also the keeper passes through WEB administration module login gate system, carries out the call transfer operation of a plurality of Subscriber Numbers after the login; The keeper needs to be saved in addressable data when the conduct business is carried out in the database after using the calling transfer module that Subscriber Number is set; When the personal user dials own number, meet busy call forwarding behind the gate system platform, select for the personal user provides value-added service by the suitable access mode of the access interface module connection of correspondence behind this platform access Service Database; After the user has selected business, having business application module carries out, relevant information in the query traffic data storehouse, the business application module executive system function, being delivered to corresponding value-added service platform by value-added service interface goes to carry out, play the effect of door, carry out back value-added service interface return results.
The present invention provides a kind of system that carries out value added service management particularly, it is characterized in that, this system comprises above-mentioned gate system platform, the network switch that links to each other with this gate system platform, and a plurality of concrete value-added service platform that links to each other with this gate system platform.
Trigger the access implementation method by this brand-new business, not only opened a brand-new window for the value added service management of operator, and operator also no longer needs to apply at concrete business specially and distribute special access code resource when increasing new value-added service, save number resource, the streamlining management flow process, simultaneously that service trigger method is independent from increment service system, unified management is carried out in value-added service, can put in order and management separately triggering method in addition.Also no longer need to inquire about and remember the access code of each value-added service complexity for the personal user, remember handled easily easily, experience and use each value-added service that operator provides more easily.
Description of drawings
Fig. 1 is the access performing step of value-added service in the prior art;
Fig. 2 is system network architecture figure of the present invention;
Fig. 3 is that gate system of the present invention is formed structure chart;
Fig. 4 is the service call flow chart.
Embodiment
Fig. 2 represents the network configuration of system, the existing correlation subsystem of all operators comprises charge system, USSDC (Unstructured Supplementary Service Data Center at present, the unstructured supplementary data traffic center) platform, Short Message Service Gateway, MMS gateway, video server, e-commerce platform and mobile telephone exchange network, landline telephone switching network.
Charge system is the support system of each all service operation of operator, supports for the value-added service of this operation system provides to charge.USSDC (Unstructured Supplementary Service Data Center, the unstructured supplementary data traffic center) system is the application service mode based on non-constructed supplementary business that operator moves to be provided for all users in the service, can select supporting business by issuing menu.Short Message Service Gateway is to be used for being personal user's uplink and downlink note in operator's mobile service.MMS center is to be used for being the multimedia message of personal user's uplink and downlink in operator's mobile service.Video server is that carrier-supporting-carrier provides Video service for the user.E-commerce platform is that carrier-supporting-carrier provides the mobile e-business service for the personal user.The switching network platform is operator's telephone network for the personal user provides the system of meeting busy calling transfer service function, for user in the system provides the link of calling to judge and the chance of calling out is busy calls out switching support.The concrete service to the cellphone subscriber that provides in the door just is provided value-added service platform.
For this " dial own number and trigger professional implementation method and professional gate system " is provided, the subsystem that we need to increase newly in original network is " the service portal system that dials own number " platform.This operation system has finished that customer call management, service management, user select the value-added service menu to upload network, network provides the corresponding with service interface to connect services such as corresponding value-added service.
Personal user in Fig. 2 only need open and meet busy call forwarding function and call forwarding is set to the service management gate system of dialing own number, when the user used own telephone terminal to dial own number, this calling will be transferred to " dialing the service portal system of the own number " platform that increases newly automatically.
Meet busy call forwarding to platform except the user can oneself be provided with, platform also can be met busy call forwarding to " dialing the service portal system of own number " platform for the user is provided with by consistency operation is unified certainly.
Finishing the user who meets busy call forwarding setting just can use the telephone terminal of oneself to dial the number of oneself; All can be after no matter when dialing in the engaged line, at this moment owing to opened the busy call forwarding function of chance, switching network is handled for the calling in the engaged line will be transferred to this calling " the service portal system that dials own number " platform automatically; Platform is received the door function of restarting system after the calling provides service selection menu or the issuing service option that corresponded manner provides in the multiple modes such as voice, note, multimedia message, video to select for the user automatically for the user; The user is after mode is selected corresponding service easily according to oneself, and the interface of portal platform by standard is connected to corresponding value-added service platform provides corresponding value-added service for the user.
Fig. 3 has described the composition of each module in the gate system platform.The main modular of " dialing own number and triggering professional implementation method and professional gate system " in the platform is formed as shown in the figure, and each module functions is:
1) WEB (network) administration module:
This module be used for disposing with the managing portal system in value-added service, the personal user can pass through login inquiry of WEB (network) interface and access service.Operator, SP, system manager only need open any browser incoming traffic platform network address, just can login system carry out professional management, inquiry, interpolation, modification etc. after the checking usemame/password.
2) calling transfer module
This module has meets the function that busy call forwarding is provided with to the personal user, only needs input personal user's phone number, and system will be provided with automatically meets busy call forwarding to " dial own number and trigger professional system " platform.
3) plurality of optional access mode module
This module major function be finish " dial own number and trigger professional system platform " and operator existing tool platform as: kinds of platform such as USSDC platform, note, multimedia message, video, voice are connected by the interface of standard, the professional navigation Service of diversity is provided for value-added service on the one hand, makes things convenient for the personal user on the other hand.
4) business datum library module:
The function of this module has two parts, service-user data that the first receives and storage, and it two is to preserve all value-added services and configuration data and storage.
5) business application module:
This module major function is that professional execution function is transmitted and selected in service management and the instruction carried out in the operation system, and that also is responsible for menu simultaneously issues the execution function.
6) value-added service interface module:
This module is an interface module, mainly finishes operation system and is connected with interface between the value-added service on the operation system.By this interface module, the service that the operation system application module can be selected the telephone subscriber pass to concrete value-added service platform, then by concrete value-added service platform complete after again by this interface return results information.
Correlation between these modules is:
1) WEB administration module and calling transfer module
The keeper must could login gate system by the WEB administration module, can carry out the call transfer operation of a plurality of Subscriber Numbers after the login.The WEB administration module is the inlet of management, and the calling transfer pattern is that login enters the important operation function of back to the cellphone subscriber.
2) calling transfer module and business datum library module
Addressable data when the keeper uses the calling transfer module to be provided with to need to be saved in behind the Subscriber Number in the database and to carry out as business.The business datum library module is stored data specially, and the calling transfer module is to produce a function can storing data.
3) business datum library module and multiple access mode module
When dialing own number, the personal user meets busy call forwarding behind business platform, can connect suitable access mode behind the business platform accessing database by the access interface module of correspondence selects for the personal user provides value-added service, preserve user, business in the database, access interface is responsible for providing suitable manner to connect.
4) business datum library module and business application module
After the user has selected business, have business application module and carry out, the relevant information in the query traffic data storehouse.The business datum library module is stored data specially, the business application module executive system function.
5) business application module and value-added service interface
After the cellphone subscriber had selected the business in the menu, business application module can be delivered to corresponding value-added service platform by value-added service interface and go to carry out, and plays the effect of door, carries out back value-added service interface return results.
According to top description, the user at first need be provided with the busy call forwarding of chance on the phone at oneself in the normal operation of business, call forwarding is to the gate system platform, perhaps the keeper signs in in the system for the personal user is provided with by WEB (network) administration module and meets busy call forwarding, and information is saved in that simultaneity factor can push service propaganda information from the trend user in the Service Database after finishing.
When the user used, behind the number of the making call of oneself oneself, switching network can be transferred to calling and trigger professional system's portal platform; The door system platform can select suitable manner to provide concrete value-added service to select for the personal user automatically after receiving call forwarding, after the user selects, service portal system applies module is carried out and will be selected to send to corresponding value-added service platform interface, and value-added service platform returns to the user with the result after carrying out.
Fig. 4 has described the flow process of service call.After the multiple-service portal system sets up, when the user uses " dialing the implementation method of the triggering business of own number " on business platform:
1) at first the user uses the telephone terminal of oneself to dial the telephone number of oneself;
2) show engaged line on the telephone exchange then, system is transferred to calling according to the busy call forwarding of the chance that sets in advance automatically and triggers on the professional gate system platform;
3) the service portal system platform can be discerned user terminal after receiving switching information automatically, provides selectable value-added service menu by multiple mode on user's terminal for the user on the gate system platform then;
4) personal user selects own interested business according to the value-added service that own customary way selection needs;
5) after the selection, the gate system platform can be transferred to user's selection the value-added service platform of correspondence by the interface of correspondence;
6) after value-added service platform normally moves corresponding value-added service, operation result is fed back to the personal user, the user has obtained corresponding service.
Wherein, service portal system platform identification user terminal is by judging whether identical realization of calling number and called number.
In this flow process, portal platform is as the unified gate system of a plurality of concrete value-added services and a kind of triggering method of brand-new value-added service is provided.Operation flow comprises in the concrete system: the user dials, calls out switching, value-added service is provided, the user selects, carry out service, these six complete processes of return results of selecting.
Claims (12)
1. dial the method that own number triggers business for one kind, it is characterized in that:
The personal user uses the telephone terminal of oneself to dial the telephone number of oneself, makes a call;
The network switch is transferred to the predefined gate system platform that carries out value added service management according to the busy call forwarding strategy of the chance that sets in advance for this calling;
Carry out a plurality of concrete value-added services of management in the gate system platform of value added service management, the menu of alternative value-added service is provided for the personal user;
The value-added service of correspondence in personal user's choice menus, thus the value-added service service obtained.
2. method according to claim 1 is characterized in that:
The value-added service of correspondence in personal user's choice menus, thereby obtaining the value-added service service comprises: the personal user selects value-added service, after the gate system platform receives the access request of personal user to value-added service, be connected to concrete value-added service platform, after the value-added service of normal operation correspondence, operation result is fed back to the personal user, thereby the personal user has obtained corresponding service.
3. method according to claim 1 is characterized in that:
Also comprise when the gate system platform receives the personal user to the query requests of value-added service, provide unified information inquiry service, thereby the personal user has obtained corresponding service.
4. method according to claim 1 is characterized in that:
Also comprise when the gate system platform receives the personal user to the reimbursement of expense request of value-added service, provide payment and chargeable service, thereby the personal user has obtained corresponding service.
5. method according to claim 1 is characterized in that:
The gate system platform provides one or more corresponding methods of service that menu is provided at different value-added services and/or different type of user terminal, and method of service includes but not limited to voice, note, multimedia message, USSD, video or Mobile business.
6. method according to claim 5 is characterized in that:
At one or more corresponding methods of service that the gate system platform provides, the user selects interested value-added service according to the method for service of oneself custom from menu.
7. method according to claim 1 is characterized in that:
The setting of meeting busy call forwarding strategy is provided with by personal user oneself and meets busy call forwarding and finish or unify the backstage by platform to platform and be operating as the user and be provided with and meet the call forwarding of doing and finish to platform.
8. method according to claim 1 is characterized in that:
Described user terminal is fixing user terminal or mobile subscriber terminal, and the telephone number of mobile subscriber terminal is user's Mobile Subscriber International ISDN Number, and the telephone number of fixing user terminal correspondence is the base number.
9. gate system platform that carries out value added service management, it is characterized in that: this platform comprises:
1) web-based management module:
This module be used for disposing with the managing portal system in value-added service, the personal user can be by socket login inquiry and access service, operator, SP, system manager only need open any browser to import this gate system platform network address, just can login system carry out professional management, inquiry, interpolation, modification etc. after the checking usemame/password
2) calling transfer module:
This module has meets the function that busy call forwarding is provided with to the personal user, only needs input personal user's phone number, and system will be provided with automatically meets busy call forwarding to this gate system platform,
3) access interface module:
This module and the existing tool platform of operator: USSDC platform, note, multimedia message, video, voice kinds of platform are connected by the interface of standard, for value-added service provides the professional navigation Service of diversity,
4) Service Database:
This database is preserved the service-user data that receive, and preserves all value-added services and configuration data,
5) business application module:
Professional execution function is transmitted and is selected in service management and instruction that this module is carried out in this gate system platform, and that also is responsible for menu simultaneously issues the execution function,
6) value-added service interface:
This interface is finished this platform and is connected with interface between the value-added service on this platform, by this interface module, the service that business application module can be selected the telephone subscriber pass to concrete value-added service platform, then by concrete value-added service platform complete after again by this interface return results information.
10. gate system platform according to claim 9 is characterized in that; This platform further comprises:
The Register Cancel module is used to provide user's registration, the cancellation service of multiple business;
Enquiry module is used to provide the inquiry of this miscellaneous service that gate system platform provides;
Payment and charge module are used to provide the unified charge and the payment of the miscellaneous service that this gate system platform is provided.
11. gate system platform according to claim 9 is characterized in that;
The keeper carries out the call transfer operation of a plurality of Subscriber Numbers by WEB administration module login gate system after the login; The keeper needs to be saved in addressable data when the conduct business is carried out in the database after using the calling transfer module that Subscriber Number is set; When the personal user dials own number, meet busy call forwarding behind the gate system platform, select for the personal user provides value-added service by the suitable access mode of the access interface module connection of correspondence behind this platform access Service Database; After the user has selected business, having business application module carries out, relevant information in the query traffic data storehouse, the business application module executive system function, being delivered to corresponding value-added service platform by value-added service interface goes to carry out, play the effect of door, carry out back value-added service interface return results.
12. a system that carries out value added service management is characterized in that:
This system comprises the described gate system platform of claim 9, the network switch that links to each other with this gate system platform, and a plurality of concrete value-added service platform that links to each other with this gate system platform.
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Cited By (1)
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| WO2013000244A1 (en) * | 2011-06-27 | 2013-01-03 | 中兴通讯股份有限公司 | Short message center system and method for handling value-added service thereof |
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| US20020052915A1 (en) * | 2000-04-28 | 2002-05-02 | Bahman Amin-Salehi | Network service provider gateway that provides value added services |
| US20050020287A1 (en) * | 2003-07-21 | 2005-01-27 | Joseph Pohutsky | Wireless network location-based reference information |
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| CN101958980B (en) | 2014-04-09 |
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