CN101951448A - Video call method and system - Google Patents
Video call method and system Download PDFInfo
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- CN101951448A CN101951448A CN2010102686703A CN201010268670A CN101951448A CN 101951448 A CN101951448 A CN 101951448A CN 2010102686703 A CN2010102686703 A CN 2010102686703A CN 201010268670 A CN201010268670 A CN 201010268670A CN 101951448 A CN101951448 A CN 101951448A
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Abstract
The invention discloses a video call method and system, wherein the video call method comprises the steps that: a video call center acquires the attribute parameters of a user terminal according to the received business request of the user terminal; the video image provided by the video seating accessing to the business request is processed according to the attribute parameters; and the video image after the image process is sent to the user terminal. The method of the invention enhances the visual experience of the user terminal, increases the flexibility of the video call center, and fully meets the requirement of customized service of the operators.
Description
Technical field
The present invention relates to the communications field, in particular to a kind of video call method and system.
Background technology
Along with the widespread deployment of the high broadband mobile network network of the 3G/4G of operator, video will become the applied business of the tool potentiality in future communications field.Video call center enters into people's the visual field gradually as the product of video technique and conventional call centers technological incorporation, it make in call center vision perception, vision experience, vision become a kind of exchange way within reach alternately.With respect to the conventional call centers that service is provided with voice mode, video call center can provide audio frequency and video service and integrated data business for the user, can greatly strengthen the user-interaction experience of call center, the service quality of raising call center.Video call center becomes field, next stage call center gradually as a kind of new services pattern, and even whole communications industry new growth engines.
In present video call center system, after the terminal use dials service access code access seat, the image that all terminal uses see all is identical, promptly, can only see single operator's image, the Video service that provides is too single, does not fully excavate the video traffic characteristics, personalized Video service can't be provided to different terminal uses, can't satisfy the differentiated service demand of operator.
Summary of the invention
Main purpose of the present invention is to provide a kind of video call method and system, and is too single to solve above-mentioned Video service at least, and the problem of the Video service of personalization can't be provided to different user terminals.
According to an aspect of the present invention, provide a kind of video call method, having comprised: video call center is obtained the property parameters of user terminal according to the service request of the user terminal that receives; According to property parameters, the video image that the video seat that inserts service request is provided carries out image processing; The video image that will carry out image processing sends to user terminal.
Further, in the service request of video call center according to the user terminal that receives, obtain before the step of property parameters of user terminal, also comprise: video call center is according to property parameters, send different IVVR (interactive voice and video are replied) menus to user terminal, receive the service request that user terminal sends by the IVVR menu.
Further, according to property parameters, the step that the video image that the video seat that inserts service request is provided carries out image processing comprises: video call center is in the video interactive process of user terminal and video seat, according to the demand of property parameters and/or business scenario, the video image that the video seat is provided carries out the image processing that image adds and/or image is changed.
Further, property parameters comprise following one of at least: client's grade, client's brand, calling zone, ownership place, type of service, access code, type of call, network type.
Further, according to described property parameters, the step that the video image that the video seat that inserts service request is provided carries out image processing comprises: video call center is according to property parameters, and the video image that the video seat that inserts service request is provided carries out realtime graphic to be handled.
According to a further aspect in the invention, provide a kind of video call system, having comprised: acquisition module, be used for service request according to the user terminal that receives, obtain the property parameters of user terminal; Processing module is used for according to property parameters, and the video image that the video seat that inserts service request is provided carries out image processing; Sending module, the video image that is used for having carried out image processing sends to user terminal.
Further, the video call system also comprises: the menu module, be used for according to property parameters, and send different IVVR menus to user terminal, receive the service request that user terminal sends by the IVVR menu.
Further, processing module comprises: the interaction process module, be used for the video interactive process at user terminal and video seat, according to the demand of property parameters and/or business scenario, the video image that the video seat is provided carries out the image processing that image adds and/or image is changed.
Further, property parameters comprise following one of at least: client's grade, client's brand, calling zone, ownership place, type of service, access code, type of call, network type.
Further, processing module is used for according to property parameters, and the video image that the video seat that inserts service request is provided carries out the realtime graphic processing.
By the present invention, employing is according to the property parameters of user terminal, the video image that the video seat of access user terminal is provided carries out image processing, thereby realized providing different images to handle at different user terminals, fully excavated the application characteristic of video call center, provide personalized Video service to different user terminals, it is single that the Video service that provides in the correlation technique has been provided, the problem of the Video service of personalization can't be provided to different user terminals, and then reached the visual experience that strengthens user terminal, improve the flexibility of video call center, fully satisfy the effect of the differentiated service demand of operator.
Description of drawings
Accompanying drawing described herein is used to provide further understanding of the present invention, constitutes the application's a part, and illustrative examples of the present invention and explanation thereof are used to explain the present invention, do not constitute improper qualification of the present invention.In the accompanying drawings:
Fig. 1 is the flow chart of steps according to a kind of video call method of the embodiment of the invention one;
Fig. 2 is the flow chart of steps according to a kind of video call method of the embodiment of the invention two;
Fig. 3 is the structured flowchart according to a kind of video call system of the embodiment of the invention three;
Fig. 4 is the structured flowchart according to a kind of video call system of the embodiment of the invention four.
Embodiment
Hereinafter will describe the present invention with reference to the accompanying drawings and in conjunction with the embodiments in detail.Need to prove that under the situation of not conflicting, embodiment and the feature among the embodiment among the application can make up mutually.
With reference to Fig. 1, show flow chart of steps according to a kind of video call method of the embodiment of the invention one, may further comprise the steps:
Step S102: video call center is obtained the property parameters of user terminal according to the service request of the user terminal that receives;
Wherein, the property parameters of user terminal includes but not limited to: client's grade, client's brand, customer value, calling zone, ownership place, type of service, access code, type of call, network type etc.
Step S104: video call center is according to property parameters, and the video image that the video seat that inserts service request is provided carries out image processing;
In this step, video call center is according to the difference of property parameters, and the video image that the video seat that inserts service request is provided carries out different real-time image processing, as merging operator's sign etc.
Step S106: the video image that video call center will have been carried out image processing sends to user terminal.
In this step, video call center will send to user terminal in real time through the video image of handling in real time, think that user terminal provides personalized Video service.
In the correlation technique, the Video service that video call center provides is too single, and personalized Video service can't be provided to different terminal uses, also can't satisfy the differentiated service demand of operator.Pass through present embodiment, video call center is according to the property parameters of user terminal, the video image that the video seat provides carries out sending to user terminal after the different image processing, thereby realized providing different images to handle at different user terminals, fully excavated the application characteristic of video call center, provide personalized Video service to different user terminals, it is single that the Video service that provides in the correlation technique has been provided, the problem of the Video service of personalization can't be provided to different user terminals, and then reached the visual experience that strengthens user terminal, improve the flexibility of video call center, fully satisfy the effect of the differentiated service demand of operator.
With reference to Fig. 2, show flow chart of steps according to a kind of video call method of the embodiment of the invention two, may further comprise the steps:
Step S202: when video call center receives the service request of user terminal, the property parameters setting of user terminal is at first obtained and judged to video call center, includes but not limited to: client's grade, client's brand, customer value, calling zone, ownership place, type of service, access code, type of call, network type etc.
Step S204: video call center is according to the property parameters of user terminal and the priority setting of different attribute parameter, play corresponding IVVR (Interactive Voice and Video Response to user terminal, interactive voice and video are replied) menu, for example: China Mobile comprises Global Link, walk in the Divine Land and M-ZONE three famous brands, after the user terminal of different brands inserts video call center, video call center is play the IVVR menu of different-style to user terminal, to satisfy the differentiated service demand of operator, strengthen the visual experience of user terminal.
Step S206: when user terminal was initiated the manual service request, video call center inserted certain idle video seat with user terminal.
In this step, user terminal can be initiated the manual service request by the IVVR optional items of menu of selecting video call center to provide, with request video seat; Also can initiate the manual service request by the number of directly dialing setting.And then the manual service request that video call center is initiated this user terminal inserts certain idle video seat.
Step S208: the video seat is according to the difference of the property parameters of user terminal, the video image that the video seat is sent carries out corresponding image processing, include but not limited to: merge operator's sign at the seat picture, increase client's brand identity at the seat picture, merge the rolling Word message at the seat picture, replace seat background frame etc. according to the difference of client's brand.
Preferably, can use existing realtime graphic treatment technology, the video image that the video seat is sent carries out corresponding real-time image processing.
When user terminal and video seat carry out video interactive, needs according to the different business scene, the video seat can be in real time to camera collection to data carry out image processing, include but not limited to:, can in real time the background frame of video seat be replaced with the picture of tourist attractions as operator during to the customer presentation tourist attractions of user terminal; When the operator when the terminal use introduces product, can in real time the background frame of video seat be replaced with the picture of product, by product drawing and in conjunction with operator's gesture, represent video pictures in the mode of image more and give the terminal use.
Pass through present embodiment, excavated the application characteristic of video call center fully, provide personalized Video service, strengthened terminal use's visual experience to different terminal uses, improve the flexibility of video call center, fully satisfied the differentiated service demand of operator.
With reference to Fig. 3, show structured flowchart according to a kind of video call system of the embodiment of the invention three.
The video call system 30 of present embodiment comprises: acquisition module 302, be used for service request according to the user terminal that receives, and obtain the property parameters of user terminal; Processing module 304 is used for according to property parameters, and the video image that the video seat that inserts service request is provided carries out image processing; Sending module 306, the video image that is used for having carried out image processing sends to user terminal.
Preferably, the video call system of present embodiment also comprises: menu module 308, be used for according to property parameters, and send different interactive voice and videos to user terminal and reply the IVVR menu, receive the service request that user terminal sends by the IVVR menu.
Preferably, processing module 304 comprises: the interaction process module, be used for the video interactive process at user terminal and video seat, according to the demand of property parameters and/or business scenario, the video image that the video seat is provided carries out the image processing that image adds and/or image is changed.
Preferably, property parameters comprise following one of at least: client's grade, client's brand, calling zone, ownership place, type of service, access code, type of call, network type.
Preferably, processing module 304 is used for according to property parameters, and the video image that the video seat that inserts service request is provided carries out the realtime graphic processing.
With reference to Fig. 4, show structured flowchart according to a kind of video call system of the embodiment of the invention four.Video call center in the present embodiment makes full use of prior art, each functions of modules of existing video call center is improved, is expanded and uses, to realize each functions of modules of video call center shown in Figure 3.
As shown in Figure 4, the video call system 40 of present embodiment comprises: call out access module 402, seat module 404 and media server module 406.
Wherein:
Call out access module 402, be used for when video call center is received the calling of user terminal, between user terminal and seat module 404 or media server module 406, set up media channel, obtain the property parameters of user terminal, and select corresponding IVVR menu according to the different attribute parameter of user terminal, the property parameters of user terminal includes but not limited to: client's grade, client's brand, customer value, calling zone, ownership place, type of service, access code, type of call, network type etc.
Seat module 404 is used for the acquisition camera data, and to camera collection to view data carry out image processing, push to user terminal, to finish the processing of individualized video.
Media server module 406 is used for playing the IVVR menu to the user of user terminal, and video file etc.
Describe the video call system works principle of present embodiment below in detail.
When the calling (being service request) of user terminal initiation is received by video call system (being video call center), call out access module 402 and obtain and judge the property parameters setting of user terminal, include but not limited to: client's grade, client's brand, customer value, calling zone, ownership place, type of service, access code, type of call, network type etc.
According to the property parameters of user terminal and the priority setting of different attribute parameter, call out access module 402 and select corresponding IVVR menu, and to media server module 406 transmission video playback requests, request media server module 406 is play the IVVR menu to user terminal, and user terminal carries out selection operation according to the IVVR menu prompt.
When user terminal selecting IVVR menu, when connecting seat module 404, calling access module 402 is routed to seat module 404 with the calling of user terminal, sets up media channel between seat module 404 and user terminal.
Seat module 404 is according to the property parameters of user terminal, to camera collection to the seat image carry out realtime graphic and handle, include but not limited to: merge operator's sign at the seat picture, increase client's brand identity at the seat picture, merge the rolling Word message at the seat picture, replace seat background frame etc. according to the difference of client's brand.
View data after seat module 404 will be handled through realtime graphic is carried out video coding, package is handled, and is sent to user terminal.
When user terminal and seat module 404 are carried out video interactive, needs according to the different business scene, seat module 404 can be in real time to camera collection to data carry out realtime graphic and handle, include but not limited to:, can in real time the background frame of seat module 404 be replaced with the picture of tourist attractions as operator during to the customer presentation tourist attractions of user terminal; As operator the time to the customer presentation product of user terminal, can in real time the background frame of seat module 404 be replaced with the picture of introducing of product, by product drawing and in conjunction with operator's gesture, represent user to user terminal in the mode of image more.
As can be seen from the above description, embodiments of the invention provide the Video service of personalization according to the difference of user terminal property parameters, the difference of service application scene to the user of user terminal.Fully excavate the application characteristic of video call center, strengthened the user's of user terminal visual experience, improved the flexibility of video call center, fully satisfied the differentiated service demand of operator.
Obviously, those skilled in the art should be understood that, above-mentioned each module of the present invention or each step can realize with the general calculation device, they can concentrate on the single calculation element, perhaps be distributed on the network that a plurality of calculation element forms, alternatively, they can be realized with the executable program code of calculation element, thereby, they can be stored in the storage device and carry out by calculation element, and in some cases, can carry out step shown or that describe with the order that is different from herein, perhaps they are made into each integrated circuit modules respectively, perhaps a plurality of modules in them or step are made into the single integrated circuit module and realize.Like this, the present invention is not restricted to any specific hardware and software combination.
The above is the preferred embodiments of the present invention only, is not limited to the present invention, and for a person skilled in the art, the present invention can have various changes and variation.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. a video call method is characterized in that, comprising:
Video call center is obtained the property parameters of described user terminal according to the service request of the user terminal that receives;
According to described property parameters, the video image that the video seat that inserts described service request is provided carries out image processing;
The described video image that has carried out image processing is sent to described user terminal.
2. method according to claim 1 is characterized in that, in the service request of described video call center according to the user terminal that receives, obtains before the step of property parameters of described user terminal, also comprises:
Described video call center sends different interactive voice and videos to described user terminal and replys the IVVR menu according to described property parameters, receives the described service request that described user terminal sends by described IVVR menu.
3. method according to claim 1 is characterized in that, according to described property parameters, the step that the video image that the video seat that inserts described service request is provided carries out image processing comprises:
Described video call center is in the video interactive process of described user terminal and described video seat, according to the demand of described property parameters and/or business scenario, the video image that described video seat is provided carries out the image processing that image adds and/or image is changed.
4. method according to claim 1 is characterized in that, described property parameters comprise following one of at least: client's grade, client's brand, calling zone, ownership place, type of service, access code, type of call, network type.
5. according to each described method of claim 1 to 4, it is characterized in that described according to described property parameters, the step that the video image that the video seat that inserts described service request is provided carries out image processing comprises:
Described video call center is according to described property parameters, and the video image that the video seat that inserts described service request is provided carries out the realtime graphic processing.
6. a video call system is characterized in that, comprising:
Acquisition module is used for the service request according to the user terminal that receives, and obtains the property parameters of described user terminal;
Processing module is used for according to described property parameters, and the video image that the video seat that inserts described service request is provided carries out image processing;
Sending module is used for the described video image that has carried out image processing is sent to described user terminal.
7. video call according to claim 6 system is characterized in that, also comprises:
The menu module is used for according to described property parameters, sends different interactive voice and videos to described user terminal and replys the IVVR menu, receives the described service request that described user terminal sends by described IVVR menu.
8. video call according to claim 6 system is characterized in that described processing module comprises:
The interaction process module, be used for video interactive process at described user terminal and described video seat, according to the demand of described property parameters and/or business scenario, the video image that described video seat is provided carries out the image processing that image adds and/or image is changed.
9. video call according to claim 6 system is characterized in that, described property parameters comprise following one of at least: client's grade, client's brand, calling zone, ownership place, type of service, access code, type of call, network type.
10. according to each described video call system of claim 6 to 9, it is characterized in that described processing module is used for according to described property parameters, the video image that the video seat that inserts described service request is provided carries out realtime graphic to be handled.
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| Application Number | Priority Date | Filing Date | Title |
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| CN2010102686703A CN101951448A (en) | 2010-08-30 | 2010-08-30 | Video call method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2010102686703A CN101951448A (en) | 2010-08-30 | 2010-08-30 | Video call method and system |
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| CN101951448A true CN101951448A (en) | 2011-01-19 |
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| CN2010102686703A Pending CN101951448A (en) | 2010-08-30 | 2010-08-30 | Video call method and system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115883766A (en) * | 2023-01-09 | 2023-03-31 | 广州讯鸿网络技术有限公司 | Method, device and system for realizing 5G video interactive response of call center |
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| CN101568007A (en) * | 2009-05-31 | 2009-10-28 | 上海海港通信技术有限公司 | Video information processing method and system based on 3G video calling center |
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Patent Citations (3)
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| CN1257370A (en) * | 1998-11-10 | 2000-06-21 | 国际商业机器公司 | Method and system for reducing telephone call cost of service provider |
| CN101030998A (en) * | 2006-02-27 | 2007-09-05 | 中兴通讯股份有限公司 | System and method for supplying echo-bell imaging service in next generation network |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115883766A (en) * | 2023-01-09 | 2023-03-31 | 广州讯鸿网络技术有限公司 | Method, device and system for realizing 5G video interactive response of call center |
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Application publication date: 20110119 |