CN101848227B - Method and system for realizing interactive media business based on NGN - Google Patents
Method and system for realizing interactive media business based on NGN Download PDFInfo
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- CN101848227B CN101848227B CN201010207577.1A CN201010207577A CN101848227B CN 101848227 B CN101848227 B CN 101848227B CN 201010207577 A CN201010207577 A CN 201010207577A CN 101848227 B CN101848227 B CN 101848227B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1046—Call controllers; Call servers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
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Abstract
The invention discloses a method and a system for realizing interactive media business based on NGN. The method comprises the following steps: pre-configuring the business information of media business; calling the business call of a business server receiving user on the media business; and controlling the call business server to do business interaction with the user via the media server according to the business information. The method and the system for realizing the interactive media business can be flexibly configured according to the specific needs of the media business so as to facilitate the development and maintenance of the business system.
Description
Technical field
The present invention relates to communication field, relate in particular to a kind of method and system that realize interactive media business based on NGN (next generation network: Next GenerationNetwork).
Background technology
NGN system is taking Softswitch technology as core, and the multimedia integration business such as speech, video, data are provided, and adopts next generation network open, standard architecture.
Interactive media business based on NGN system can be accepted user's phonetic entry or button and select (being DTMF touch-tone signal), the interactive services of the media forms such as voice is provided for user, for example play different voice according to user's selection, process user's input data, and carry out next step operation etc. according to result prompting user.Interactive media business can be widely used in bank, hotel and other various enterprises and institutions etc., can provide services such as voice mail, order processing, poll and ballot, information inquiry.
Interactive voice business is as the typical interactive media business of one, need to prerecord one group for tackle different business situation voice document, prepare a set of for the operation flow of service control execution sequence and for the treatment of with call rule of related data etc.At present, for specific service item, service provider has developed independently interactive media business, this independently interactive media business need special technical staff carry out stand-alone development and maintenance, if service provider need to provide user oriented other service items, stand-alone development need to expend a large amount of manpower and materials by another interactive media business with safeguarding again, and therefore the versatility of existing interactive media business and configurability are poor.
Summary of the invention
The main technical problem to be solved in the present invention is, provide a kind of configurability good realize the method and system of interactive media business based on NGN.
For solving the problems of the technologies described above, the invention provides a kind of method that realizes interactive media business based on next generation network, comprise the following steps:
The business information of pre-configured media business;
Call business server is accepted the service call of user for described media business;
According to described business information, control described call business server and carry out service interaction by media server and user.
Further, the business information of pre-configured media business comprises following sub-step:
At least one service node is set;
Edit described service node, form the service logic file corresponding with described media business;
Described service logic file is imported to Service Database and generate business information.
Preferably, described business information is recorded in service node table and operation flow table.
Further, described service node comprises conventional service node and specific transactions node.
Control before described call business server carries out service interaction by media server and user, also comprise the step of searching the business information of described media business according to the service access code of described service call.
According to described business information, control described call business server and carry out service interaction by media server and user and comprise following sub-step:
A1: obtain the entrance service node of described media business from described service node table, and carry out the node processing function of described entrance service node;
A2: according to the execution result of node processing function, search the execution information of transferring to next service node from business flow table;
A3: according to the described execution information of transferring to next service node, control described call business server and carry out service interaction by media server and user.
Further, further comprising the steps of:
A4: the feedback information that receives user;
A5: obtain described next service node from described service node table, carry out the node processing function of described next service node according to described feedback information, and return to steps A 2, until terminal node.
For example, when, described media business is speech business; The described execution information of transferring to next service node comprises: corresponding next service node of different execution results of node processing function number, transfer to the voice document name of next service node, digit collecting rule and broadcasting according to the mode of collect the digits/playback of playback.
The present invention has also protected a kind of system that realizes interactive media business based on NGN, comprises call business server, business configuration server, service logic controller and media server;
Business configuration server is for the business information of pre-configured media business;
Call business server is for accepting the service call of user for described media business;
Service logic controller, for according to the business information of described business configuration server, is controlled described call business server and is carried out service interaction by media server and user.
Further, described business configuration server comprises service node storehouse, service logic editor module and Service Database;
Service node storehouse is used for arranging at least one service node;
Service logic editor module, for editing the service node in described service node storehouse, forms the service logic file of described media business;
Service Database is used for the service logic file generated business information importing.
Further, described service logic controller comprises that business information searches module, for search the business information of described media business from described Service Database according to the service access code of described service call.
Preferably, described database is for being recorded in service node table and operation flow table by the business information of described generation; Described service logic controller comprises Executive Module and control module;
Executive Module is for obtaining the entrance service node of described media business from described service node table and carrying out the node processing function of described entrance service node, and according to the execution result of each node processing function, from business flow table, search the execution information of transferring to next service node;
Control module, for transferring to the execution information of next service node described in basis, is controlled described call business server and is carried out service interaction by media server and user.
Described Executive Module is also for being undertaken after service interaction by media server and user when described call business server, from described service node table, obtain described next service node, and carry out the node processing function of described next service node according to user's feedback information.
Interactive media business method and system of the present invention can according to media business specifically need to carry out flexible configuration, facilitate exploitation and the maintenance of operation system.
By revising existing similar business, same service provider easily develops similar interactive media business, has therefore reduced operating cost, has shortened the construction cycle, has significantly improved operating efficiency.
Brief description of the drawings
Fig. 1 is the method flow diagram that an embodiment of the present invention realizes interactive media business;
Fig. 2 is the operational flowchart of the interactive voice business of an embodiment of the present invention;
Fig. 3 is the system block diagram that an embodiment of the present invention realizes interactive media business.
Embodiment
By reference to the accompanying drawings the present invention is described in further detail below by embodiment.
The present invention is based on NGN and realize the business information of the pre-configured each media business of method of interactive media business, while providing certain media business to user, in the time that call business server is accepted user for the service call of this media business, according to the business information of media business, control call business server and carry out service interaction by media server and user.According to different medium types, media business comprises speech business, video traffic etc.
Embodiment mono-:
As shown in Figure 1, the method for present embodiment based on NGN interactive media business comprises the following steps:
Step S101: every media business all has a set of complete operation flow, and these operation flows are combined in a certain order by multiple service nodes.This step sets in advance at least one service node, each service node is write a group node and is processed function, node processing function is for realizing the nodal function that this service node is corresponding, for example point out user to input password or judge user's corresponding which kind of operation of a certain input instruction etc., these service nodes leave in service node storehouse.In the similar media business that same service provider provides, may comprise the service node that a part is identical, therefore service node comprises the conventional service node that multiple media business may share, also comprise the specific transactions node that is specifically designed to some media business, each service node has unified input interface and output interface, to call one by one in a certain order in service interaction process and carry out.
Step S102: the service node arranging is edited, formed the service logic file corresponding with each media business.Particularly, this step, according to the flow process of each media business, combines the service node in service node storehouse to form complete flow process, the corresponding service logic file of each media business.
Step S103: service logic file is imported to Service Database and generate business information, and deposit with the form of service node table and operation flow table, business information comprises nodal information and execution information.Wherein, service node table is for the service node name of the each service node of corresponding record, the nodal informations such as service node number and node processing function, comprising the node name of the entrance service node of media business, entrance service node is for realizing the first step operation of media business; Operation flow table corresponding record the service node number of each service node that needs order to carry out, corresponding next service node of different disposal result of this service node number, transfer to the execution information that node branch mode (such as playback collect the digits or playback modes etc.), digit collecting rule (such as corresponding numerical values recited or the process selecting etc. of user's case) and the voice document name of playing etc. of next service node shift to next service node.
Step S104: above step has been configured the business information of each media business, in the time that call business server is accepted user for the service call of a certain media business, call business server obtains the information such as the calling and called number of this service call, the service access code that called number information comprises this service call, service access code is corresponding to the media business of needs access.
Step S105: search the business information of media business according to the service access code of service call, read service node table and operation flow table that this media business is corresponding from Service Database.
Under normal circumstances, the service access code of media business is corresponding one by one with the service logic file of this media business, and therefore, in step S103, the access code of media business is also corresponding with service node table and the operation flow table of service logic file generated.If the corresponding service access code of multiple service logic files, be as the criterion with the service logic file that finally imports Service Database, the service node table of the last service logic file generated importing and operation flow table cover the record that the previous identical services access code importing generates.
Step S106: according to the business information of the media business finding, service control call server carries out service interaction by media server and user, thus media business service provided for user.
This step specifically comprises following sub-step:
A1: obtain the entrance service node of media business from the service node table of media business, and carry out the node processing function of entrance service node;
A2: according to the execution result of node processing function, search the execution information of transferring to next service node from business flow table;
A3: according to the execution information of transferring to next service node, control call business server and carry out service interaction by media server and user.For example, for speech business, the execution information of transferring to next service node from a upper service node comprises: next service node corresponding to the different execution results of the node processing function of a upper service node number, transfer to voice document name of node branch mode, digit collecting rule and the broadcasting of next service node etc. according to the mode of collect the digits/playback of playback.Service interaction process refers to play voice document by media server, also can wait for and receive button or the other forms of feedback information that user returns.
A4: the feedback information that receives user.
A5: obtain next service node from business node table, and carry out the node processing function of next service node according to feedback information, and return to steps A 2, until terminal node.
Embodiment bis-:
As shown in Figure 2, one embodiment of the present invention provides the operating process of interactive voice business to comprise the following steps to user:
Step S201: call business server is accepted the service call of user for a certain speech business.
Step S202: according to the service access code of service call, from Service Database, read service node table corresponding to this speech business and operation flow table, and from business node table, obtain the entrance service node of this media business, search the entrance service node name of entrance service node, then carry out corresponding node processing function.Entrance service node is generally conventional service node.
Step S203: according to the execution result of entrance service node, search the execution information of next service node from business flow table.
Step S204: judge whether terminal node of this service node, be to enter step S208, otherwise enter step S205.
Step S205: the node branch mode of transferring to next service node of operation flow table record is that playback collects the digits, according to this node branch mode, the playback that service call server sends SIP (SIP: SessionInitiation Protocol) form collects the digits instruction to media server, notice media server playback collects the digits, and the playback instruction that collects the digits comprises the information such as voice document name of dialing number information and needs broadcasting.
Step S206: after media server execution playback collects the digits, user's feedback information is returned to service call server, feedback information can be the variety of ways such as user's button.
Step S207: according to the service node number of next service node of operation flow table record, from business node table, search corresponding service node and node processing function, and carry out the node processing function of this service node according to user's feedback information, then get back to step S203.
Step S208: the operation flow of this media business is finished, process ends.
Embodiment tri-:
As shown in Figure 3, a kind of system that realizes interactive media business based on NGN of the present invention comprises call business server 10, service logic controller 20, media server 30 and business configuration server 40.
Wherein, call business server 10 is for accepting the service call of user for a certain media business, and send service call instruction to service logic controller 20, the calling and called number information that service call instruction comprises this service call etc., the service access code that called number information comprises call business; Also be used under the control of service logic controller 20, carry out service interaction by media server 30 with user.For example, for speech business, the playback that call server 10 receives service logic controller 20 instruction that collects the digits, convert SIP form notice media server 30 to and carry out playback and collect the digits, and the user's that media server 30 is returned feedback information is forwarded to service logic controller 20 and is further processed.
Media server 20 is connected by Internet protocol with call business server 10, employing Session Initiation Protocol communicates, be mainly used in realizing service interaction with user, the playback that for example call accepted service server 10 forwards collects the digits or playback instruction, wherein comprise the information such as voice document name that dialing number information and needs play, media server carry out playback collect the digits or playback after, user's feedback information is reported to call business server 10.
Business configuration server 40, for the business information of pre-configured media business, specifically comprises service node storehouse 41, service logic editor module 42 and Service Database 43.
Wherein, service node storehouse 41, at least one service node is set, comprises conventional service node storehouse and specific transactions node storehouse, and for different media business systems, conventional service node storehouse can share, and specific transactions node storehouse can special configuration.
Service logic editor module 42, for editing the service node in service node storehouse 41, forms the service logic file of media business.
Service Database 43, for by the service logic file generated business information importing, is deposited with the form of service node table and operation flow table, and service node table and operation flow table are corresponding with the service access code of each media business.
Service logic controller 20, for according to the business information of business configuration server 40, is controlled call business server 10 and is carried out service interaction by media server 30 with user.Service logic controller 20 specifically comprises that business information searches module 21, control module 22 and Executive Module 23.
Business information is searched module 21 for search the business information of media business from Service Database 43 according to the service access code of service call, specifically comprises service node table and operation flow table that media business is corresponding.
Executive Module 23 obtains the entrance service node of media business for the service node table from finding and carries out the node processing function of entrance service node, and according to the execution result of each node processing function, from business flow table, search the execution information of transferring to next service node;
The execution information of transferring to next service node of control module 22 for finding according to Executive Module 23, controls call business server 10 and carries out service interaction by media server 30 with user.
Further, if obtain user's feedback information, Executive Module 23 is also for carrying out after service interaction with user by media server 30 when call business server 10, from business node table, obtain next service node, and carry out the node processing function of next service node according to user's feedback information.
Due to the quantity difference of service node corresponding to different media business, Executive Module 23 cooperatively interacts with control module 22, searches successively each service node, and it is processed accordingly, until terminal node.
Embodiment tetra-:
For example, in a kind of typical embodiment, in the occasion such as hotel, hotel, it is two kinds of similar interactive voice business that room state RT register traffic and guest consume RT register traffic.
Room RT register traffic is consumed the RT register traffic different service access code of correspondence respectively with guest, and for example personnel of hotel dial 701# and enter room state RT register traffic, and group 702# enters guest and consumes RT register traffic.For room state RT register traffic, the personnel of hotel dial after corresponding service access code, progressively input job number, password, room number and room state according to voice message, to Hospitality management system registration room state.Consume RT register traffic for guest, the staff of hotel dials after corresponding access code, inputs successively job number, password, room number, goods for consumption code and goods for consumption quantity according to voice message.In visible two kinds of similar interactive voice business, input job number, input password and input room number are total flow process, can be used as conventional node and put into conventional node storehouse; And input room state is the specific flow process of room state RT register traffic, input goods for consumption code and input goods for consumption quantity are the specific flow process that guest consumes RT register traffic, can put into the specific node storehouse of corresponding service system.
When editor's service logic file, for room state RT register traffic, first service logic editor module 42 chooses the ingress for service node of acquiescence from conventional service node storehouse, and next corresponding service node is " input job number " when this ingress for service node is set runs succeeded, the voice of playing are " please input job number; press the # key end ", and node branch mode is that playback collects the digits; Next service node corresponding when setting this service node and running succeeded is " input password ", and the voice of broadcasting are " please input password, by # bond bundle ", and node branch mode is still set to playback and collects the digits; This service node while running succeeded next corresponding flow nodes be " input room number ", the voice of broadcasting are " please input room number, by # bond bundle ", node branch mode is that playback collects the digits; This service node while running succeeded next corresponding flow nodes be " input room state ", the voice of broadcasting for " please select room state: 1 for clean, 2 for do not clean ", node branch mode is that playback collects the digits; To the service node of " input room state ", when setting it and running succeeded, next corresponding service node is end node, and the voice of broadcasting are " success of registration room state, asks on-hook ", and node branch mode is playback.
Consume RT register traffic for guest, the edit mode of its service logic file and room state RT register traffic are similar, and only needing " input room state " node replacement is " input goods for consumption code " and " goods for consumption quantity ".
In service interaction process, user dials after a certain service access code, taking room state RT register traffic as example, carries out in the following order:
Call business server 10 informing business logic controllers 20, service logic controller 20 is according to the service access code of service call, from Service Database 43, search service node table and operation flow table, first carry out the node processing function of entrance service node, then obtain from business flow table according to execution result next flow nodes for " input job number ", play voice for " please input job number; by # bond bundle ", node branch mode be the execution information such as playback collects the digits, service logic controller 20 sends the playback instruction that collects the digits to call business server 10;
The execution result that call business server 10 reports media server 30 is transmitted to service logic controller 20, service logic controller 20 is searched service node table, obtain the node processing function of " input job number ", and playback is collected the digits after result passes to this node function and process, search operation flow table according to result, obtain next service node for " input password ", the voice of playing are for " please input password, press # bond bundle ", node branch mode is the execution information such as playback collects the digits, service logic controller 20 sends the playback instruction that collects the digits to call business server 10,
The execution result that call business server 10 reports media server 30 is transmitted to service logic controller 20, service logic controller 20 is searched service node table, obtain the node processing function of " input password ", and playback is collected the digits after result passes to this node processing function and process, search operation flow table according to result, obtain next node for " input room state ", the voice of playing are for " please input room state, 1 for clean, 2 for not clean ", node branch mode is the execution information such as playback collects the digits, service logic controller 20 sends the playback instruction that collects the digits to call business server,
The execution result that call business server 10 reports media server 30 is transmitted to service logic controller 20, service logic controller 20 is searched service node table, obtain the node processing function of " input room state ", and the playback result that collects the digits is passed to this node processing function and processes, search operation flow table according to result, obtaining next node is terminal node, the voice of playing are " registration room state success, please on-hook ", node branch mode is the execution information such as playback, then service logic controller 20 sends playback instruction to call business server 10, the playback of notice media server, this end of calling.
Interactive media business method and system of the present invention can according to media business specifically need to carry out flexible configuration, facilitate exploitation and the maintenance of operation system, significantly improved operating efficiency.When same service provider need to develop similar media business, only need the existing media business of simple modification, and the service node of configure dedicated, therefore reduce operating cost, shorten the construction cycle.
Above content is in conjunction with concrete execution mode further description made for the present invention, can not assert that specific embodiment of the invention is confined to these explanations.For general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, can also make some simple deduction or replace, all should be considered as belonging to protection scope of the present invention.
Claims (11)
1. a method that realizes interactive media business based on next generation network, is characterized in that, comprises the following steps:
The business information of pre-configured media business, specifically comprises: multiple service nodes are set, and described service node is corresponding with the each operation in described media business; According to the flow process of media business, service node is combined and forms the service logic file corresponding with described media business; Described service logic file is imported to Service Database and generate business information;
Call business server is accepted the service call of user for described media business;
According to described business information, control described call business server and carry out service interaction by media server and user.
2. the method for claim 1, is characterized in that, described business information is recorded in service node table and operation flow table.
3. method as claimed in claim 2, is characterized in that, described service node comprises conventional service node and specific transactions node.
4. the method for claim 1, it is characterized in that, control before described call business server carries out service interaction by media server and user, also comprise the step of searching the business information of described media business according to the service access code of described service call.
5. the method as described in any one in claim 2 to 4, is characterized in that, according to described business information, controls described call business server and carries out service interaction by media server and user and comprise following sub-step:
A1: obtain the entrance service node of described media business from described service node table, and carry out the node processing function of described entrance service node;
A2: according to the execution result of node processing function, search the execution information of transferring to next service node from business flow table;
A3: according to the described execution information of transferring to next service node, control described call business server and carry out service interaction by media server and user.
6. method as claimed in claim 5, is characterized in that, further comprising the steps of:
A4: the feedback information that receives user;
A5: obtain described next service node from described service node table, carry out the node processing function of described next service node according to described feedback information, and return to steps A 2, until terminal node.
7. method as claimed in claim 5, is characterized in that, described media business is speech business; The described execution information of transferring to next service node comprises: corresponding next service node of different execution results of node processing function number, transfer to the voice document name of next service node, digit collecting rule and broadcasting according to the mode of collect the digits/playback of playback.
8. a system that realizes interactive media business based on NGN, is characterized in that, comprises call business server, business configuration server, service logic controller and media server;
Business configuration server is for the business information of pre-configured media business, and described business configuration server comprises service node storehouse, service logic editor module and Service Database; Described service node storehouse is used for arranging multiple service nodes, and described service node is corresponding with the each operation in described media business; Described service logic editor module is for combining service node to form the service logic file corresponding with described media business according to the flow process of media business; Described Service Database is used for the service logic file generated business information importing;
Call business server is for accepting the service call of user for described media business;
Service logic controller, for according to the business information of described business configuration server, is controlled described call business server and is carried out service interaction by media server and user.
9. system as claimed in claim 8, is characterized in that, described service logic controller comprises that business information searches module, for search the business information of described media business from described Service Database according to the service access code of described service call.
10. system as claimed in claim 8, is characterized in that, described database is for being recorded in service node table and operation flow table by the business information of described generation; Described service logic controller comprises Executive Module and control module;
Executive Module is for obtaining the entrance service node of described media business from described service node table and carrying out the node processing function of described entrance service node, and according to the execution result of each node processing function, from business flow table, search the execution information of transferring to next service node;
Control module, for transferring to the execution information of next service node described in basis, is controlled described call business server and is carried out service interaction by media server and user.
11. systems as claimed in claim 10, it is characterized in that, described Executive Module is also for being undertaken after service interaction by media server and user when described call business server, from described service node table, obtain described next service node, and carry out the node processing function of described next service node according to user's feedback information.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201010207577.1A CN101848227B (en) | 2010-06-23 | 2010-06-23 | Method and system for realizing interactive media business based on NGN |
| PCT/CN2010/077289 WO2011160347A1 (en) | 2010-06-23 | 2010-09-25 | Method and system for realizing interactive media service based on ngn |
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| CN201010207577.1A CN101848227B (en) | 2010-06-23 | 2010-06-23 | Method and system for realizing interactive media business based on NGN |
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| CN101848227B true CN101848227B (en) | 2014-12-10 |
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| CN101166212B (en) * | 2006-10-19 | 2010-05-19 | 华为技术有限公司 | A method and system for realizing graphic display of interactive voice response system |
| CN1976371A (en) * | 2006-12-13 | 2007-06-06 | 中兴通讯股份有限公司 | Method of tandem exchange playing personal speech |
| CN100512465C (en) * | 2007-02-07 | 2009-07-08 | 华为技术有限公司 | Method, system and apparatus for realizing echo-bell service |
| CN101132444B (en) * | 2007-09-21 | 2011-06-22 | 中兴通讯股份有限公司 | Configuration method and system for IVR flow path main menu used for intelligent network |
| CN101163173B (en) * | 2007-11-26 | 2010-10-06 | 中国电信股份有限公司 | System and method for performing audio content customized push through telephone network |
| CN101567945A (en) * | 2008-04-21 | 2009-10-28 | 中兴通讯股份有限公司 | Video mailbox system and application thereof |
| CN101567944A (en) * | 2009-05-27 | 2009-10-28 | 中兴通讯股份有限公司 | Interaction voice response system and realization method thereof |
| CN101626436B (en) * | 2009-06-22 | 2011-12-28 | 中兴通讯股份有限公司 | Interactive video sound responding system and realizing method |
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| WO2011160347A1 (en) | 2011-12-29 |
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