CN101739743A

CN101739743A - Method for queueing to prevent queue jumping

Info

Publication number: CN101739743A
Application number: CN200810176636A
Authority: CN
Inventors: 郑志豪
Original assignee: Individual
Current assignee: Individual
Priority date: 2008-11-10
Filing date: 2008-11-10
Publication date: 2010-06-16

Abstract

The invention relates to a method for queueing to prevent the queue jumping, aiming at solving the problem that the client transacting the services sieves a chance to jump the queue to transact the services. After one of the clients holding the queue numbers to transact the services finishes transacting the services and a detecting device detects that a service transacting window is in the idle state, if the next client is called by the calling service and the client who is not the next client to be called in turn by the calling service comes to the service transacting counter to transact the services, the client can be detected by the detecting device as the client who jumps the queue and can be warned, thus the service personnel can not transact the services for the client who jumps the queue and the clients can transact the services according to the sequence of the queue numbers, which reflects the principles of justness, fairness and openness and is good for building a harmonious society.

Description

A kind of queuing strategy that can detect the phenomenon of jumping the queue

Affiliated technical field

The present invention relates to queuing strategy, relate to detection technique, especially can detect the queuing strategy of the phenomenon of jumping the queue.

Background technology

The queuing strategy that is adopted of bank, telecommunications, hospital or other industry generally is that a client's business handling finishes at present, by business handling personnel button, calls out next bit.Like this when the business handling personnel want to the client who jumps the queue even do not have client's transacting business of queue number, button not just, original like this this legal client who takes turns at this moment just take turns less than; And often be presented at the situation of waiting list in the business hall with LED display, the state that does not but show each window, such as at the client's transacting business that is which queue number, cause often not knowing the state of each window, do not know that even the business handling personnel are at the client's transacting business for jumping the queue the client who waits for; Also have for number phenomenon, the real owner who is exactly certain queue number does not exist, and others goes to replace.To the such populous nation of China, the problem of queuing perplexs the ordinary people always, because the problem of queuing causes between client and the client, contradiction between client and the service provider happens occasionally, consequent case involving public security even criminal case are not two together, if can not queue discipline fair disclose just, to building a harmonious society with the generation adverse influence.

Summary of the invention

The problem to be solved in the present invention is: allow queue discipline is fair more disclose justly, detect the phenomenon of jumping the queue and even prevent to jump the queue the phenomenon generation.

The invention provides and can detect the phenomenon and even prevent of the jumping the queue queuing strategy that phenomenon takes place of jumping the queue and may further comprise the steps:

A, client obtain queue number, enter queue queue;

B, calling set are called out the queue number that takes turns to from queue queue;

C, queue number corresponding client are gone to business handling seat transacting business,

D, business personnel are this client's transacting business, until handling end;

E, repeated execution of steps B, C, D;

It is characterized in that: at step D, when client's business handling end, vocational window place idle condition, detecting receiving trap can know.

Such benefit is: after step D carries out, before the repeated execution of steps B, if the client is arranged at transacting business, be not and jump the queue in this time period.

Give the window of the client's transacting business on the described business handling seat, be vocational window, or cry the service handling place.

Described monitoring receiving trap is used to monitor client's business handling end, or receives the end mark signal.Can be hardware, the position such as with the sensor monitors client obtains the end mark signal when the client leaves; Also can be software, finish such as business handling, send a data-signal to queue management system, be exactly that software receives this end mark signal.

Described method also comprises control device, and the state of control vocational window is used for the signal that the receipt of call device produces, and Window state is changed to is handling state; Receive and detect the signal that receiving trap produces, vocational window is changed to idle condition.

The invention is characterized in and also comprise step F: before step B did not carry out, if step C takes place, alarming device was warned.

The method of described caution is: disclose the state of each vocational window with LED display, for detecting the client who jumps the queue, show on the LED display of this window that this client jumps the queue, accept other clients' supervision, simultaneously phonetic warning.

The method that detects described step C generation is: handle with sensor whether the people is arranged on the seat.B does not carry out in step, and handling has the client on the seat, illustrates that this client is the client that jumps the queue.

That is to say, be client's transacting business of which queue number if a certain window just at transacting business, allow the client know; Jump the queue if detect, also will allow other clients know.

Feature of the present invention also is: at step C, can confirm the queue number corresponding client, i.e. legitimate client.

The real owner of a queue number is only legitimate client; The real owner of a queue number can be the client who has the queue number voucher; Also can be the client who has the account of getting queue number of queue number and correspondence thereof, this prerequisite be according to the account number number of getting, and is 200710111733.2 situations about describing such as application number; Also can be the client who has the identifying code of queue number and correspondence thereof; When these three kinds of situations occur simultaneously, judge that the real owner's of a queue number priority is: the client who 1, has the account of getting queue number of queue number and correspondence thereof.2, the client who has the queue number voucher.3, the client who has the identifying code of queue number and correspondence thereof.

Feature of the present invention also is: if step B does not carry out, or step C finds it is not legitimate client, and step D can not carry out.It can be the program interface of closing vocational window or locking transacting business, when proving identity, the client transmits the queue number voucher at the identifying code that is the queue number correspondence or toward assigned address such as input, just cancel vocational window or program interface and limit, the client can accept business and handle.

The invention has the beneficial effects as follows, can detect the phenomenon of jumping the queue takes place, vocational window is accepted client's supervision, and prevent that further the business handling personnel from being the phenomenon of client's transacting business of jumping the queue, the order of client's transacting business is really handled by the order of queue number, embody fair open principle of justice more, help building a harmonious society.

Description of drawings

Fig. 1 handles the process flow diagram of end for the detection client traffic of one embodiment of the invention.

Fig. 2 is that the LED that discloses each vocational window state of one embodiment of the invention shows synoptic diagram.

Fig. 3 prevents to the professional process flow diagram of accepting of client's transacting business of jumping the queue for one embodiment of the invention.

Embodiment

Below the specific embodiment of the present invention is done to describe more specifically.Should be noted that following description is in order more to clearly demonstrate the present invention, is not in order to limit the present invention.

Embodiment one

In order to make the present invention that a clearer understanding be arranged, introduce Fig. 1 earlier.Fig. 1 is the process flow diagram that finishes to drive calling next bit client according to a client traffic of one embodiment of the invention.With banking is example, and in step S101, client traffic is handled end, the system print business voucher.In step S102, voucher passes to the client from dedicated tunnel.In step S103 and step S104, sensor arrives this voucher, and produces a signal.In step S105, the signal that sensor produces is changed to idle condition to the vocational window state through control device.

Fig. 2 is that the LED that discloses each vocational window state of the embodiment of the invention shows synoptic diagram.This figure understands well, is exactly that window 3 suspends, can not transacting business; Window 4 detects the client who jumps the queue, and LED display shows that " distinguished client please the number of getting line up call waiting! ", loudspeaker are play this content simultaneously, can report to the authorities the client who waits for.Window 1 is being No. 20 client's transacting business, and window 2 is being No. 25 client's transacting business, and window 5 is being No. 23 client's transacting business.Window 6 is in idle state, and the Waiting for Call device is called out next client and handled.

Fig. 3 accepts professional process flow diagram for the system of the embodiment of the invention to the client.In step S301, judged whether earlier that the next bit client waits for to accept business that being actually is to judge the queue number that has or not waiting for, if do not had, accepts end; If also have, enter step S302.In step S302, for preventing that professional interface can not be operated to client's transacting business of jumping the queue.In step S303, calling set is called out the next bit client, is actually the client of next queue number.In step S304, judge whether the client has come and had the identifying code of this queue number correspondence, has, be legitimate client then, enter step S306; No, entering step S305, is exactly to continue to wait for up to overtime.In step S305, if overtime, then this queue number cancels, and continues to have judged whether the next bit client, enters step S301.In step S306,,, professional interface can operate so becoming owing to be legitimate client.In step S307, begin transacting business for the client.In step S308, client's business handling finishes, and turns back to step S301, if the next bit client is arranged, system calls out next bit automatically, and circulation always is until end.

Lift three examples again, the client's transacting business that how to prevent to jumping the queue is described.

With present bank is example.Add switch on vocational window, when calling out the numbers, switch closes, and the client cannot transmit object such as bankbook to the window the inside, and when the client imported the identifying code of this number correspondence, system's judgement was a validated user, switch opens, and the client can be delivered to object inside the window.

With present telecommunications is example.When calling out the numbers, the program interface of locking transacting business, when the client imported the identifying code of this number correspondence, it was validated user that system is judged, the program interface cancellation locking of transacting business can be this client's transacting business.

It also is example with telecommunications.At first on the queue number voucher, bar code is arranged, the identifying code of queue number with correspondence arranged on the bar code.When calling out the numbers, the program interface of locking transacting business, when the client on the bar code recognizing apparatus during input queue's voucher, the bar code recognizing apparatus reads identifying code, passes to system, and it is validated user that system is judged, the program interface cancellation locking of transacting business can be this client's transacting business.

Embodiment two

Different with embodiment one is that the client that sensor is handled on the seat by perception service judges whether a client's business handles end.When the calling set calling customer, vocational window is in the state of can handling, and LED display shows called queue number; Handle seat when the client comes, sensor can detect the client; Handle seat when the client leaves, sensor is less than the client, and the signal that sensor produces is changed to idle condition to the vocational window state through control device.Do not call out next client when calling set, sensor has the client to the business handling seat, be the client that jumps the queue.

This method is simple, only needs a sensor just can judge the vocational window state.

Claims

1. queuing strategy that can detect the phenomenon of jumping the queue, its feature comprises step:

A, client obtain queue number, enter queue queue;

E, repeated execution of steps B, C, D;

2. queuing strategy as claimed in claim 1 is characterized in that:

Described monitoring receiving trap is used to monitor client's business handling end, or receives the end mark signal.

3. queuing strategy as claimed in claim 1 is characterized in that:

Also comprise control device, the state of control vocational window is used for the signal that the receipt of call device produces, and Window state is changed to is handling state; Receive and detect the signal that receiving trap produces, vocational window is changed to idle condition.

4. queuing strategy as claimed in claim 1, its feature comprises step F:

Before step B did not carry out, if step C takes place, alarming device was warned.

5. queuing strategy as claimed in claim 1 is characterized in that:

At step C, can confirm the queue number corresponding client, i.e. legitimate client.

6. queuing strategy as claimed in claim 1 is characterized in that:

If step B does not carry out, or step C finds it is not legitimate client, and step D can not carry out.