CN101710928B - Method for centrally recording multi-media dispatcher - Google Patents
Method for centrally recording multi-media dispatcher Download PDFInfo
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- CN101710928B CN101710928B CN2009102369503A CN200910236950A CN101710928B CN 101710928 B CN101710928 B CN 101710928B CN 2009102369503 A CN2009102369503 A CN 2009102369503A CN 200910236950 A CN200910236950 A CN 200910236950A CN 101710928 B CN101710928 B CN 101710928B
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Abstract
The invention discloses a method for centrally recording multi-media dispatcher which belongs to the technical field of multi-media network communication recording. The invention uses a FH8161 digital recording system to perform centrally recording on different equipments in a MDS system. A dispatcher is connected with a DSL plate of the MDS system, a common telephone is connected with a ASL plate of the MDS system, and a voip telephone is connected with a voip plate of the MDS system, wherein the conversation data of these equipments is processed by a main control plate of the MDS system outputting an analog frequency of a conversation terminal via a four-wire frequency. A called number of the conversation terminal is sent to a switcher via the main control plate of the MDS system. A voice frequency of a FH8161 recorder is connected with a recording card via a four-wire frequency line and is connected with the switch via a network cable, so the dispatcher and the other conversation terminals are recorded and the called number is also recorded. The invention realizes the centrally recording for different conversation terminals, in order to ascertain where the responsibility lies when a problem occurs.
Description
Technical field
The invention belongs to multimedia network communication recording technology field, relate in particular to the method that a kind of multi-media dispatcher is concentrated recording.
Background technology
In present dispatching and command system, multimedia dispatching system (MDS) because its commander's convenience, succinctly, accurately also by unit extensive uses such as army, railway, public security.In the application of reality, because present technology has obtained development at full speed, the product and the call terminal of different technologies appearred using in equipment.And owing to trace responsibility or other reasons afterwards, dispatching patcher director can not accurately judge attribution of liability, gives dispatcher's divisions of responsibility not clear like this.In the case; The present invention can concentrate recording to handle Different products; And in time will dispatch people's voice and numbers of calling and called parties and note, just trace the person liable easily, thereby this invention is widely applied in the safety means control system such as army, railway, public security, colliery afterwards.
Summary of the invention
The purpose of this invention is to provide the method for a kind of multi-media dispatcher of different call terminal centralized recording recorded message being concentrated recording; It is characterized in that; Dispatching desk carries out data processing with DSL plate, PTSN telephone terminal, ASL plate and VOIP telephone terminal through the VOIP plate, will handle data then and pass to the four line audio frequency of MDS system and the master control borad of MDS system respectively; The four line audio frequency that the recording appearance inserts the MDS system record and the ip network number of master control borad that inserts the MDS system through switch according to carrying out information back-up; Thereby the dispatch control personnel can pass through recording file and numbers of calling and called parties afterwards, and the air time is found the dispatcher.
Said MDS system and webmaster, multi-media dispatcher and various call terminal are formed multimedia dispatching and command system, with outgoing trunk road, switch, the collocation of FH8161 digital recording system, constitute multi-media dispatcher and concentrate recording system again.
Said multimedia dispatching and command system configures background devices through the MDS system network management; Connect the FH8161 digital recording system through switch, through recording appearance network management configuration or directly on recording appearance server, dispose recording system.
Said multi-media dispatcher concentrates the concrete steps of recording to be:
1) multi-media dispatcher dispatch control person dial command PSTN terminal use, this user's off-hook receives calls;
2) the recording appearance receives the voice signal of multi-media dispatcher through four line tone frequency channel wires, receives the voice signal of PSTN terminal use conversation simultaneously through the ASL plate, and the recording appearance begins respectively to this two-way audio recording;
3) master control borad of MDS system sends start information, the numbers of calling and called parties of this two passage of appearance record of recording to the dispatching desk voice channel transmission beginning recorded message of recording appearance with transmission PSTN terminal voice channel;
4) behind the end of conversation, the dispatching desk on-hook, the master control borad of MDS system stops message to the recording appearance transmission of the dispatching desk voice channel of recording appearance, and the recording appearance stops recording, record recording file, record numbers of calling and called parties;
5) for the PSTN terminal use, the master control borad of MDS system stops message to the recording appearance transmission of PSTN terminal voice channel, and the recording appearance stops recording, record recording file, record numbers of calling and called parties.
The step that the said personnel of dispatch control afterwards search the person liable through recording file, numbers of calling and called parties, air time is following:
1) adds recording server in recording appearance webmastering software;
2) recording file of opening recording appearance webmastering software is searched dialog box;
3) import the time on date that inquires for, select recording server, selector channel number, input numbers of calling and called parties;
4) click inquiry, after the result came out, selection needed the file of broadcast, clicks the broadcast button; Record with player plays;
5) if want the recording file that checks out is backuped on the hard disk of current computer, click the backup button, select storage directory, just can back up recording file to the hard disk of current computer;
6) if the recording file that need not check out can also be deleted these recording files with delete key;
7) above-mentioned operation all will record in the database.
Beneficial effect of the present invention:
1, the technical merit of concentrating recording can help administrative staff's monitoring personnel is examined their ability to work, for sound assurance is proposed in production and operation work.
2, concentrate recording can help corporate decision's layer, the overall operation of supervision enterprise phone, the utilance of investigation enterprise phone resource and human resources is for the business decision personnel provide beyond thought foundation.
3, concentrate recording to produce evidence, and can directly extract content, move on to universal player simply and play-over for some special occasions.
4, concentrate recording to concentrate recording to handle Different products, and in time will dispatch people's voice and numbers of calling and called parties and note, just trace the person liable afterwards easily.
Thereby this invention is widely applied in the safety means control system such as army, railway, public security, colliery.
Description of drawings
Fig. 1 is multimedia dispatching and command system provided by the invention (dotted line top), digital recording system (dotted line lower part) topology diagram;
Embodiment
The present invention provides a kind of multimedia dispatching and command system to concentrate the method for recording, and different call terminals are concentrated recording, traces responsibility so that go wrong.
Demand equipment: the multimedia dispatching and command system, outgoing trunk road, switch, the FH8161 digital recording system that comprise MDS system, webmaster, multi-media dispatcher and various call terminals.
Application deployment: the good multimedia command dispatching system of connection configures background devices through the MDS system network management; Connect the FH8161 digital recording system through switch, through recording appearance network management configuration or directly on recording appearance server, dispose recording system.
As shown in Figure 1; Provided the topology diagram of multimedia command dispatching system and FH8161 digital recording system among the figure; The present invention is by the various call terminals in the multimedia command dispatching system; Master control borad through the MDS system is handled, and the good numbers of calling and called parties information of voice signal is passed to FH8161 digital recording server, server with information stores such as voice and numbers of calling and called parties to server.
With instance the present invention there are further understanding, explanation more below:
Instance 1: multi-media dispatcher is to dispatching desk, PSTN user, VOIP user's dispatch control recording
1, multi-media dispatcher dispatch control person dial command PSTN terminal use, this user's off-hook receives calls.
2, the recording appearance receives the voice signal of multi-media dispatcher through four line tone frequency channel wires of MDS system, receives the voice signal of PSTN terminal use conversation simultaneously through the ASL plate, and the recording appearance begins respectively to this two-way audio recording.
3, the master control borad of MDS system sends the beginning recorded message and sends PSTN terminal voice channel transmission start information, the numbers of calling and called parties of this two passage of recording appearance record to the dispatching desk voice channel of recording appearance.
4, behind the end of conversation, the dispatching desk on-hook, the master control borad of MDS system stops message to the recording appearance transmission of the dispatching desk voice channel of recording appearance, and the recording appearance stops recording, and the record recording file writes down the active and standby sign indicating number of calling out the numbers.
5, for the PSTN terminal use, the master control borad of MDS system stops message to the recording appearance transmission of PSTN terminal voice channel, and the recording appearance stops recording, the record recording file, and the record numbers of calling and called parties,
Instance 2:MDS system is to the recording system calling/called information with both call sides that sends control information
1) a direction the opposing party makes a call, and the master control borad of MDS system sends start information, the numbers of calling and called parties of this two passage of appearance record of recording to the dispatching desk voice channel transmission beginning recorded message of recording appearance with transmission PSTN terminal voice channel.
2) behind side's on-hook end of conversation, the master control borad of MDS system stops message to the recording appearance transmission of this passage, and the recording appearance stops recording, record recording file, record numbers of calling and called parties.
3) for the PSTN terminal use, the master control borad of MDS system stops message to the recording appearance transmission of this passage, and the recording appearance stops recording, the record recording file, and the record numbers of calling and called parties,
Instance 3: dispatch control person convenes member's recording of having a meeting
1) initiatively call a meeting member meeting of multi-media dispatcher, the meeting passage begins recording.
2) the dispatching desk user member answers, and the dispatching desk user passage begins recording.
3) PSTN terminal use member answers, and this passage begins recording.
4) VOIP terminal use member answers, and this passage begins recording.
5) commander stops meeting, and commander's recording and calling/called information be by record, and its member receives and stop recorded message, and storage recorded message and calling/called information.
Instance 3: trace afterwards, search the person liable through date, time, channel number, recording, numbers of calling and called parties
1) adds recording server in recording appearance webmastering software.
2) recording file of opening recording appearance webmastering software is searched dialog box.
3) import the time on date that inquires for, select recording server, selector channel number, input numbers of calling and called parties.
4) click inquiry, after the result came out, selection needed the file of broadcast, clicks the broadcast button, just can record with player plays.
5) if want the recording file that checks out is backuped to this locality, click the backup button, select storage directory, just can back up recording file to local.
6) if the recording file that need not check out can also be deleted these recording files with delete key.
7) above-mentioned operation all will record in the database.
The above; Be merely the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, any technical staff who is familiar with the present technique field is in the technical scope that the present invention discloses; The variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (4)
1. a multi-media dispatcher is concentrated the method for recording, it is characterized in that, adopts the FH8161 digital recording system to concentrate recording to handle the distinct device of the MDS of multimedia dispatching system; Dispatching desk is connected with the DSL plate of MDS system; Plain old telephone is connected with the ASL plate of MDS system; The voip phone is connected with the voip plate of MDS system; The communicating data of these equipment by the master control borad of MDS system through the output of four line tone frequency channel wires, the call terminal analogue audio frequency, the master control borad of MDS system also sends the numbers of calling and called parties of call terminal to switch; FH8161 recording appearance speech audio is received sound recorded book through four line tone frequency channel wires, receives switch through netting twine, and dispatching desk and other call terminals will be recorded like this, have write down numbers of calling and called parties simultaneously; Dispatching desk carries out data processing through the VOIP plate, will handle data then and pass to the four line tone frequency channel wires of MDS system and the master control borad of MDS system respectively; The four line tone frequency channel wires that the recording appearance inserts the MDS system record and the ip network number of master control borad that inserts the MDS system through switch according to carrying out information back-up, thereby the dispatch control personnel afterwards through recording file and numbers of calling and called parties, the air time is searched the person liable; Said multi-media dispatcher concentrates the concrete steps of recording to be:
1) multi-media dispatcher dispatch control person dial command PSTN terminal use, this PSTN terminal use off-hook receives calls;
2) the recording appearance is received the voice signal of multi-media dispatcher through four line audio interface of MDS system, receives the voice signal of PSTN terminal use conversation simultaneously through the ASL plate, and the recording appearance begins respectively to this two-way audio recording;
3) master control borad of MDS system sends start information, the numbers of calling and called parties of this two passage of appearance record of recording to the dispatching desk voice channel transmission beginning recorded message of recording appearance with transmission PSTN terminal voice channel;
4) behind the end of conversation, the dispatching desk on-hook, the master control borad of MDS system stops message to the recording appearance transmission of the dispatching desk voice channel of recording appearance, and the recording appearance stops recording, record recording file, record numbers of calling and called parties;
5) for the PSTN terminal use, the master control borad of MDS system stops message to the recording appearance transmission of PSTN terminal voice channel, and the recording appearance stops recording, record recording file, record numbers of calling and called parties.
2. concentrate the method for recording according to the said multi-media dispatcher of claim 1; It is characterized in that; Said MDS system and webmaster, multi-media dispatcher and various call terminal are formed multimedia dispatching and command system; With outgoing trunk road, switch, the collocation of FH8161 digital recording system, constitute multi-media dispatcher and concentrate recording system again.
3. concentrate the method for recording according to the said multi-media dispatcher of claim 1, it is characterized in that said multimedia dispatching and command system configures background devices through the MDS system network management; Connect the FH8161 digital recording system through switch, through recording appearance network management configuration or directly on recording appearance server, dispose recording system.
4. concentrate the method for recording according to the said multi-media dispatcher of claim 1, it is characterized in that, it is following that said dispatch control personnel search person liable's step through recording file, numbers of calling and called parties, air time afterwards:
1) adds recording server in recording appearance webmastering software;
2) recording file of opening recording appearance webmastering software is searched dialog box;
3) import the time on date that inquires for, select recording server, selector channel number, input numbers of calling and called parties;
4) click inquiry, after the result came out, selection needed the file of broadcast, clicks the broadcast button, records with player plays;
5) if want the recording file that checks out is backuped on the hard disk of current computer, click the backup button, select storage directory, the backup recording file then backups on the hard disk of current computer;
6) if the recording file that need not check out is deleted these recording files with delete key;
7) above-mentioned operation all will record in the database.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009102369503A CN101710928B (en) | 2009-10-29 | 2009-10-29 | Method for centrally recording multi-media dispatcher |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009102369503A CN101710928B (en) | 2009-10-29 | 2009-10-29 | Method for centrally recording multi-media dispatcher |
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| Publication Number | Publication Date |
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| CN101710928A CN101710928A (en) | 2010-05-19 |
| CN101710928B true CN101710928B (en) | 2012-04-18 |
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| CN2009102369503A Expired - Fee Related CN101710928B (en) | 2009-10-29 | 2009-10-29 | Method for centrally recording multi-media dispatcher |
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Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102420815B (en) * | 2011-11-25 | 2014-08-06 | 迈普通信技术股份有限公司 | VOIP (Voice Over Internet Protocol) recording and playing system and method |
| CN102883077B (en) * | 2012-09-05 | 2016-03-16 | 北京讯鸟软件有限公司 | A kind of collecting and distributing type recording system and recording querying method |
| CN103957309A (en) * | 2014-05-07 | 2014-07-30 | 北京纽曼腾飞科技有限公司 | Network recording system |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1522033A (en) * | 2003-02-12 | 2004-08-18 | 厦门市恒信网元通信技术有限公司 | Method and apparatus for realtime communication course and state data acquisition of arbitrary telephone number |
| CN1822615A (en) * | 2006-01-24 | 2006-08-23 | 北京佳讯飞鸿电气有限责任公司 | Multimedia dispatching device |
| CN101014069A (en) * | 2006-09-14 | 2007-08-08 | 北京佳讯飞鸿电气有限责任公司 | Recording apparatus for dispatching communication system |
| CN101127803A (en) * | 2007-09-30 | 2008-02-20 | 北京佳讯飞鸿电气股份有限公司 | Method for joint command of multimedia scheduling table and monitoring system |
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Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1522033A (en) * | 2003-02-12 | 2004-08-18 | 厦门市恒信网元通信技术有限公司 | Method and apparatus for realtime communication course and state data acquisition of arbitrary telephone number |
| CN1822615A (en) * | 2006-01-24 | 2006-08-23 | 北京佳讯飞鸿电气有限责任公司 | Multimedia dispatching device |
| CN101014069A (en) * | 2006-09-14 | 2007-08-08 | 北京佳讯飞鸿电气有限责任公司 | Recording apparatus for dispatching communication system |
| CN101127803A (en) * | 2007-09-30 | 2008-02-20 | 北京佳讯飞鸿电气股份有限公司 | Method for joint command of multimedia scheduling table and monitoring system |
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| CN101710928A (en) | 2010-05-19 |
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Granted publication date: 20120418 Termination date: 20181029 |