CN101651908B - Call redirection method and business system - Google Patents
Call redirection method and business system Download PDFInfo
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- CN101651908B CN101651908B CN2008102104584A CN200810210458A CN101651908B CN 101651908 B CN101651908 B CN 101651908B CN 2008102104584 A CN2008102104584 A CN 2008102104584A CN 200810210458 A CN200810210458 A CN 200810210458A CN 101651908 B CN101651908 B CN 101651908B
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- H04—ELECTRIC COMMUNICATION TECHNIQUE
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Abstract
The invention provides a call redirection method and a business system. The method comprises the following steps: setting unified external access codes, and storing local user information, local redirection information and nonlocal redirection information in a local business system database; after the local business system receives the call which is initiated by unified external access codes dialed by a user, determining the affiliation place business system of the user by the local business system according to the user number, the local redirection information and the nonlocal redirection information; after the affiliation place business system of the user is determined to be a nonlocal business system, sending redirection request message to the affiliation place business system of the user according to the redirection information. By the technical scheme, the invention realizes that identical external access codes are utilized to access the system and facilitates user memory.
Description
Technical field
The present invention relates to the communications field, and especially, relate to a kind of call redirection method and operation system.
Background technology
At present, the value-added service complicacy that operator provides is various, and, when an identical operation system is runed in a plurality of cities of a country, need to use different access codes to trigger the business of different cities.
Adopt in different regions under the situation of different access codes, if the user roams into the strange land, then this user need visit the operation system of this ownership place with dialing mode that area code adds this roaming location access code.Because the user need remember that its current on-site access code just can carry out business, therefore can give the professional very big inconvenience that causes, and can influence popularizing of operation system.Yet, the technical scheme that addresses the above problem is not proposed at present as yet.
Summary of the invention
Consider that the identical services system need use different access codes to trigger different cities when runing in a plurality of cities the user that is not easy to that business caused carries out professional problem and makes the present invention; For this reason; Main purpose of the present invention is to provide a kind of call redirection method and operation system, to solve the problems referred to above that exist in the correlation technique.
According to an aspect of the present invention, a kind of call redirection method is provided.
Call redirection method according to the present invention comprises: unified external access code is set, and in the database of local service system storage local user information, local redirection information and nonlocal redirection information; The local service system receive the user through the calling of dialing unified external access code and initiating after, the local service system confirms user's ownership place operation system according to Subscriber Number, local redirection information and nonlocal redirection information; After the ownership place operation system of confirming the user is nonlocal operation system,, send the ownership place operation system of redirect request message to the user according to redirection information.
Wherein, above-mentioned redirection information comprise following one of at least: the site information of local and nonlocal Service Processing Module; Local user's address information and nonlocal station address information, and the corresponding relation of the site information of local user's address information and nonlocal station address information and Service Processing Module; Local inner access code and nonlocal inner access code.
Wherein, Above-mentioned operation system confirms that according to external access code, local redirection information and nonlocal redirection information user's ownership place operation system is specially: operation system is according to external access code and Subscriber Number inquiring user address information, and confirms the operation system of user ascription area according to the corresponding relation of the site information of local user's address information and nonlocal station address information and Service Processing Module.
Wherein, According to redirection information; Sending redirect request message is specially to user's ownership place operation system: according to the corresponding relation of the site information of local user's address information and nonlocal station address information and Service Processing Module; Send the ownership place operation system of redirect request message, wherein, carry the inside access code of user's ownership place operation system in the redirect message to the user.
In addition; Said method further comprises: in response to redirect request message; The operation system of user ascription area is according to the user profile of redirect request message inquiring user in the database of the operation system of user ascription area; Wherein, preserve user profile, user ascription area and the nonlocal redirection information of user ascription area in the database of the operation system of user ascription area; The operation system of user ascription area is handled according to the user profile of inquiry and user's operation accordingly.
In addition, after storage local user information, local redirection information and the nonlocal redirection information, said method further comprises: the part or all of user's in the local data base user profile is dumped to predetermined nonlocal database in local data base; Configuration section or whole corresponding relations of users' station address information and the site information of predetermined nonlocal Service Processing Module in local data base.
Wherein, above-mentioned redirect request message is specially: the redirect request message of dialogue-based initializtion protocol.
According to a further aspect in the invention, a kind of operation system is provided, has been positioned at this locality and other places.
Operation system according to the present invention comprises: database is used to store unified external access code, local user's information, local redirection information and nonlocal redirection information; Insert processing module; Be used to receive the user through dialing the calling that unified external access code is initiated; Number and external access code to the user are handled, and the communication pipe of foundation and local service processing module and nonlocal Service Processing Module, and after the ownership place operation system of confirming the user is nonlocal operation system; According to redirection information, send the ownership place operation system of redirect request message to the user; Service Processing Module is used for confirming according to Subscriber Number, local redirection information and nonlocal redirection information user's ownership place operation system.
In addition, above-mentioned access processing module is further used for receiving the redirect request message of the access processing module transmission in the nonlocal operation system and is forwarded to the local service processing module.
In addition, above-mentioned Service Processing Module is further used for the user profile according to redirect request message inquiring user in local data base, and the control medium process module is handled according to user's operation accordingly.
In addition, said system further comprises: shift module is used for the part or all of user's of local data base user profile is dumped to predetermined nonlocal database; Configuration module is used for the corresponding relation in local data base configuration section or whole users' station address information with the site information of the nonlocal Service Processing Module of being scheduled to.
In addition, said system further comprises: medium process module is used for realizing media file is handled.
By means of technical scheme of the present invention; Through unified external access code is set; Can make the user no matter in ownership place or roaming place; Can use this to unify the external access code connecting system, make things convenient for user's memory, avoid to remember when the user roams in the correlation technique situation of a plurality of different service access codes.
Other features and advantages of the present invention will be set forth in specification subsequently, and, partly from specification, become obvious, perhaps understand through embodiment of the present invention.The object of the invention can be realized through the structure that in the specification of being write, claims and accompanying drawing, is particularly pointed out and obtained with other advantages.
Description of drawings
Accompanying drawing is used to provide further understanding of the present invention, and constitutes the part of specification, is used to explain the present invention with embodiments of the invention, is not construed as limiting the invention.In the accompanying drawings:
Fig. 1 is the block diagram of the operation system of system according to the invention embodiment;
Fig. 2 is the flow chart according to the call redirection method of the inventive method embodiment;
Fig. 3 is the sketch map according to the instance 1 of the applied system configuration of call redirection method of the inventive method embodiment;
Fig. 4 is the sketch map according to the instance 2 of the applied system configuration of call redirection method of the inventive method embodiment.
Embodiment
Functional overview
In correlation technique, when the user roams into other cities, and when being linked into the operation system in the city of roaming, needing the different external access code to trigger this operation system, thereby bring great trouble to the user, be unfavorable for improving user's experience.Therefore; The present invention proposes a kind of technical scheme, unified external access code is set, and; Respectively be provided with a cover operation system in local and other places; The user inserts the on-site operation system of user through dialing unified external access code and since the operation system storage inside each regional inside access code, and inner access code is opaque to the user; Therefore operation system just can be redirected to the corresponding service system with the Client-initiated calling and handle according to different inside access codes.To carry out detailed explanation to above-mentioned technical scheme below.
Below in conjunction with accompanying drawing the preferred embodiments of the present invention are described, should be appreciated that preferred embodiment described herein only is used for explanation and explains the present invention, and be not used in qualification the present invention.
System embodiment
According to embodiments of the invention, a kind of operation system is provided, be that example describes below, but the invention is not restricted to this so that operation system to be set in two places, can expand to a cover operation system all respectively is set in a plurality of areas.Fig. 1 is the block diagram of the operation system of system according to the invention embodiment, and is as shown in Figure 1, and this operation system comprises database 10, inserts processing module 12, Service Processing Module 14, medium process module 16, carries out detailed explanation in the face of above-mentioned module down.
Database 10 is connected to Service Processing Module 14, is used to store unified external access code, local user's information, this locality and nonlocal redirection information; Wherein, in the database 10 redirection information of storage comprise following one of at least:
(1) site information of this locality and nonlocal Service Processing Module.
(2) local and nonlocal station address information; And the corresponding relation of the site information of local and nonlocal station address information and Service Processing Module; For example: A area user's addresses information corresponds to the site information in A area, and B area user's addresses information corresponds to the site information in B area.
(3) local and nonlocal inner access code, inner access code is opaque to the user, and different inside access codes all need be used in various places, and the access processing module can send to the corresponding service processing module with calling according to different inside access codes and handle.
Insert processing module 12; Be connected to Service Processing Module 14; Be used to receive the user through dialing the calling that unified external access code is initiated, calling subscriber's number (mainly being that the numbering head of rear subscriber number is analyzed wherein) and access code (external access code and content access code) are handled; Obtain user's addresses information (numbering head information); And the communication pipe of foundation and local service processing module and nonlocal Service Processing Module, the passage through setting up sends to Service Processing Module 14 with user's addresses information through predetermined message (sip invite).
For example, the access processing module in A area need be analyzed external access code xxx and inner access code yyy points to the Service Processing Module in A area, the Service Processing Module that the inner access code zzz of analysis points to the B area; The access processing module in B area need analyze external access code xxx and inner access code zzz points to the Service Processing Module in B area, the Service Processing Module that the inner access code yyy of analysis points to the A area.
Service Processing Module 14 can also be used to accomplish the operation flow control of whole service system, and confirms user's ownership place operation system according to the user's addresses information (numbering head information) that inserts processing module 12 transmissions, this locality and nonlocal redirection information.
After Service Processing Module 14 confirms that user's ownership place operation system is nonlocal operation system, insert processing module 12 according to redirection information, send the ownership place operation system of redirect request message (sipinvite message) to the user.
In addition, said system can further include: medium process module 16 is used for realizing media file is handled media files such as media file comprises professional playback, collects the digits, recording and fax.
By means of technique scheme; Can realize that the user is through dialing unified external access code; Be linked into the local service system, after the local service system analyzes accordingly, redirect request message sent to the operation system of user ascription area; Operation system by user ascription area is analyzed the redirect request message that receives, and handles accordingly.
Therefore; In the local service system; The ability that also must possess the redirect request message of handling nonlocal operation system transmission; Therefore, above-mentioned access processing module 12 is further used for receiving the redirect request message of the access processing module transmission in the nonlocal operation system and is forwarded to the local service processing module.After Service Processing Module 14 received redirect request message, according to the user profile of redirect request message inquiring user in local data base, the control medium process module was handled according to user's operation accordingly.
Like this, when nonlocal operation system is sent redirect request message, just can handle, and be directed against user's operation, carry out accordingly and handle being redirected request message.
In addition, under the situation that the local media processing module breaks down or customer charge is overweight, the shift module in the operation system can dump to the part or all of user's in the local data base user profile predetermined nonlocal database; And configuration module is configuration section or whole corresponding relations of users' station address information and the site information of predetermined nonlocal Service Processing Module in local data base.
For example; Customer volume is too much when the A area; And B area user is less the time, can the database that a part of user data in A area transferred to the B area be stored, and handle at the Service Processing Module that this part user's of database A configuration site information belongs to the B area.
Perhaps, in system's running, the medium processing device in A area occurs unusual, and can't recover at short notice.Just can A area user data be transferred to the regional database of B stores; And handle at the Service Processing Module that all A area users' of database A configuration site information belongs to the B area, and through the medium processing device in B area accomplish professional playback, collect the digits, the processing capacity of media files such as recording and fax.
Like this; After the user is linked into the local service system through unified external access code; Service Processing Module judges that this user has belonged to predetermined nonlocal Service Processing Module website and handled, and just can this user calling be forwarded to the corresponding service processing module and handle.
Through above-mentioned processing, to the user of this operation system of different regions use, no matter be to use business in ownership place use business or after roaming into the strange land, all can use identical access code connecting system.Made things convenient for the user, also will add dial area code after making the user need not roam could the access belonging area system.And realized between the system of two places load sharing and to the disaster tolerance of medium processing device.
Method embodiment
According to embodiments of the invention, a kind of call redirection method is provided, this method can be applied to the operation system of system embodiment of the present invention, and Fig. 2 is the flow chart according to the call redirection method of the embodiment of the invention, and is as shown in Figure 2, comprises following processing:
Step S202 is provided with unified external access code, and in the database of local service system storage local user information, this locality and nonlocal redirection information; Wherein, above-mentioned redirection information comprise following one of at least: the site information of local and nonlocal Service Processing Module; Local and nonlocal station address information, and the corresponding relation of the site information of local and nonlocal station address information and Service Processing Module; Local and nonlocal inner access code.
Step S204, the local service system receive the user through the calling of dialing unified external access code and initiating after, the local service system confirms user's ownership place operation system according to Subscriber Number, this locality and nonlocal redirection information.
Wherein, Step S204 specifically is treated to: operation system is according to external access code and Subscriber Number inquiring user address information, and confirms the operation system of user ascription area according to the corresponding relation of the site information of local and nonlocal station address information and Service Processing Module.
Step S206 after the ownership place operation system of confirming the user is nonlocal operation system, according to redirection information, sends the ownership place operation system of redirect request message to the user.The redirect request message that above-mentioned redirect request message is dialogue-based initializtion protocol.
After the operation system of confirming user ascription area; Step S206 specifically is treated to: according to the corresponding relation of the site information of local and nonlocal station address information and Service Processing Module; Send the ownership place operation system of redirect request message to the user; Wherein, carry the inside access code of user's ownership place operation system in the redirect message.
In addition; After step S206; The operation system that is positioned at user ascription area is in response to redirect request message, after the inside access code in the redirected request message is handled, according to the user profile of redirect request message inquiring user in the database of the operation system of user ascription area; Wherein, preserve user profile, user ascription area and the nonlocal redirection information of user ascription area in the database of the operation system of user ascription area; The operation system of user ascription area is handled according to the user profile of inquiry and user's operation accordingly.
Through above-mentioned processing, realized that the user uses unified external access code connecting system, operation system is transferred to the user operation system of its ownership place and is handled after having confirmed user's ownership place operation system.
In addition; Under the local service system appearance situation that over-burden or medium process module breaks down; Can also the part or all of user's in the local data base user profile be dumped to predetermined nonlocal database, and in local data base configuration section or whole corresponding relations of users' station address information and the site information of predetermined nonlocal Service Processing Module.
So just can be after the local user inserts the local service system; By the local service system local user is transferred to nonlocal operation system; Make nonlocal operation system replace local service system handles local user, realized the load sharing and the disaster tolerance function of operation system between different regions.
Below, in conjunction with accompanying drawing, the technical scheme of above-mentioned system embodiment and method embodiment is illustrated.
Instance 1, A ground operation system is redirected to the calling of user B the operation system on user ascription area B ground.In this example, the supposing the system structure is as shown in Figure 3.Wherein, the A area comprises database A, Service Processing Module A, inserts processing module A, medium process module A; The B area comprises database B, Service Processing Module B, inserts processing module B, medium process module B; User B roams into the A area, and the ownership place of user B is the B area, and the mutual and transmission of signaling is carried out in A area and B area through the IP bearer network.Processing procedure in the operation system that A ground operation system is redirected to the calling of user B user ascription area B ground is following:
Step 301, user B is a user who belongs in the regional B system, user B roams to regional A, inserts the system of regional A through the external access code xxx (promptly unified access code) that dials operation system;
Step 302, the calling of user B are connected to and insert processing module A, insert processing module A according to the analysis to external access code xxx and Subscriber Number, send sip invite (that is above-mentioned predetermined message) message to Service Processing Module A;
Step 303, Service Processing Module is carried out query manipulation according to the user profile in the sip invite message on database A, return the corresponding site information of user B, and inquires the operation system processing that this website belongs to regional B;
Step 304, Service Processing Module A is through sending the redirect message of a sip300, and request inserts processing module A with the Service Processing Module B of this call forward to regional B;
Step 305 inserts processing module A according to the contact parameter in the sip300 message, and the sip invite message of this calling is resend the Service Processing Module B to regional B, and this message can transmit through the operator's IP bearer network between regional A and regional B;
Step 306, Service Processing Module B is according to the user data of the user profile accessing database B inquiring user B in the sip invite message;
Step 307, Service Processing Module B control medium process module B realizes that the broadcast of professional sound, user key-press collect the digits, user's recording medium file, plays functions such as media file that the user records and fax to the operation of user B.
Instance 2, the medium process module in A area breaks down, and the operation system that the operation system in A area is transferred to the B area with the calling of user A is handled.In this example, the supposing the system structure is as shown in Figure 4, and wherein, the A area comprises database A, Service Processing Module A, inserts processing module A, medium process module A; The B area comprises database B, Service Processing Module B, inserts processing module B, medium process module B; The ownership place of user A is the A area, and the medium process module in A area breaks down, and the mutual and transmission of signaling is carried out in A area and B area through the IP bearer network.The calling of user A is transferred under the situation that the operation system in B area handles in the operation system in A area, is specifically comprised following processing procedure:
Step 401; User A is a user who belongs in the regional A system; Because the medium processing device of regional A has occurred unusually; Function such as can't realize normal professional playback, collect the digits, thus can all customer data of regional A be moved to the database storage of regional B, and handle at the Service Processing Module that all A area users' of database A configuration site information belongs to the B area.Insert the system of regional A through the external access code xxx (promptly unified access code) that dials operation system as the party A-subscriber;
Step 402, the calling of user A are connected to and insert processing module A, insert processing module A according to the analysis to external access code xxx and Subscriber Number, send sip invite message to Service Processing Module A;
Step 403, Service Processing Module A carries out query manipulation according to the user profile in the sip invite message on database A, return the affiliated site information of user A, and inquires the operation system processing that this website belongs to regional B;
Step 404, Service Processing Module A is through sending the redirect message of sip300, and request inserts processing module A with the Service Processing Module B of this call forward to regional B;
Step 405 inserts processing module A according to the contact parameter in the sip300 message, and the sip invite message of this calling is resend the Service Processing Module B of regional B, and this message transmits through the operator's IP bearer network between regional A and regional B;
Step 406, Service Processing Module B is according to the user profile accessing database B in the sip invite message, and the user data of inquiring user A;
Step 407, Service Processing Module B control medium process module B realizes that the broadcast of professional sound, user key-press collect the digits, user's recording medium file, plays functions such as media file that the user records and fax to the operation of user A.
Through above-mentioned processing, realized between the system of different regions disaster tolerance function to medium process module.Only relate to the migration of user data, and do not need any other new module of extra adding to support this function.And for the use of user A and the professional imperceptible any difference of use in this locality.
In sum; By means of technical scheme of the present invention; Through unified external access code and different content access codes are set, can be redirected to user ascription area through the sip agreement with calling out, realized unified access, the load sharing between system and the disaster tolerance function of system module of different regions systems; Avoided the user need remember the problem of a plurality of access codes, convenient professional carrying out.
The above is merely the preferred embodiments of the present invention, is not limited to the present invention, and for a person skilled in the art, the present invention can have various changes and variation.All within spirit of the present invention and principle, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (12)
1. a call redirection method is characterized in that, comprising:
Unified external access code is set, and in the database of local service system storage local user information, local redirection information and nonlocal redirection information;
Said local service system receive the user through the calling of dialing said unified external access code and initiating after, said local service system confirms said user's ownership place operation system according to Subscriber Number, said local redirection information and said nonlocal redirection information;
After the ownership place operation system of confirming said user is nonlocal operation system,, send the ownership place operation system of redirect request message to said user according to said this locality and nonlocal redirection information.
2. method according to claim 1 is characterized in that, said this locality and nonlocal redirection information comprise following one of at least:
The site information of local and nonlocal Service Processing Module;
Local user's address information and nonlocal station address information, and the corresponding relation of the site information of said local user's address information and said nonlocal station address information and said this locality and nonlocal Service Processing Module;
Local inner access code and nonlocal inner access code.
3. method according to claim 2 is characterized in that, said local service system confirms that according to said unified external access code, said local redirection information and said nonlocal redirection information said user's ownership place operation system is specially:
Said local service system is according to said unified external access code and Subscriber Number inquiring user address information, and confirms the operation system of said user ascription area according to the corresponding relation of the site information of said local user's address information and said nonlocal station address information and said Service Processing Module.
4. method according to claim 3 is characterized in that, according to said this locality and nonlocal redirection information, transmission redirect request message is specially to said user's ownership place operation system:
Corresponding relation according to the site information of said local user's address information and said nonlocal station address information and said Service Processing Module; Send the ownership place operation system of redirect request message to said user; Wherein, carry the inside access code of said user's ownership place operation system in said this locality and the nonlocal redirection information.
5. method according to claim 4 is characterized in that, said method further comprises:
In response to said redirect request message; The operation system of said user ascription area is inquired about said user's user profile in the database of the operation system of said user ascription area according to said redirect request message; Wherein, preserve the user profile of said user ascription area, said this locality and nonlocal redirection information in the database of the operation system of said user ascription area;
The operation system of said user ascription area is handled according to the said user profile of inquiry and said user's operation accordingly.
6. method according to claim 5 is characterized in that, after storage local user information, local redirection information and the nonlocal redirection information, said method further comprises in the database of local service system:
Part or all of user's in the database of said local service system user profile is dumped to the database of the operation system of predetermined user ownership place;
The corresponding relation of the said part or all of user's of configuration station address information and the site information of predetermined nonlocal Service Processing Module in the database of said local service system.
7. method according to claim 1 is characterized in that, said redirect request message is specially: the redirect request message of dialogue-based initializtion protocol.
8. an operation system is characterized in that, comprising:
Database is used to store unified external access code, local user's information, local redirection information and nonlocal redirection information;
Insert processing module; Be used to receive said user through dialing the calling that said unified external access code is initiated; Number and said unified external access code to the user are handled, and the communication pipe of foundation and local service processing module and nonlocal Service Processing Module, and after the ownership place operation system of confirming said user is nonlocal operation system; According to said this locality and nonlocal redirection information, send the ownership place operation system of redirect request message to said user;
Said this locality and nonlocal Service Processing Module are used for confirming according to Subscriber Number, said local redirection information and said nonlocal redirection information said user's ownership place operation system.
9. system according to claim 8 is characterized in that, said access processing module is further used for receiving the redirect request message of the access processing module transmission in the nonlocal operation system and is forwarded to the local service processing module.
10. system according to claim 9; It is characterized in that; Said this locality and nonlocal Service Processing Module are further used for inquiring about in local data base according to said redirect request message said user's user profile, and the control medium process module is handled according to user's operation accordingly.
11. system according to claim 10 is characterized in that, said system further comprises:
Shift module is used for the part or all of user's of said local data base user profile is dumped to predetermined nonlocal database;
Configuration module is used for the corresponding relation in the said part or all of user's of said local data base configuration station address information with the site information of the nonlocal Service Processing Module of being scheduled to.
12. each described system in 11 according to Claim 8 is characterized in that said system further comprises:
Said medium process module is used for realizing media file is handled.
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|---|---|---|---|
| CN2008102104584A CN101651908B (en) | 2008-08-14 | 2008-08-14 | Call redirection method and business system |
| PCT/CN2009/073108 WO2010017748A1 (en) | 2008-08-14 | 2009-08-05 | Call redirect method and service system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008102104584A CN101651908B (en) | 2008-08-14 | 2008-08-14 | Call redirection method and business system |
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| CN101651908A CN101651908A (en) | 2010-02-17 |
| CN101651908B true CN101651908B (en) | 2012-11-28 |
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| WO (1) | WO2010017748A1 (en) |
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| CN102780970B (en) * | 2011-05-11 | 2016-05-25 | 中国移动通信集团公司 | The method and apparatus of area business processing |
| CN102209306A (en) * | 2011-07-11 | 2011-10-05 | 华为技术有限公司 | Multimedia mailbox access method, device and communication system |
| WO2014089816A1 (en) * | 2012-12-14 | 2014-06-19 | 华为技术有限公司 | Redirection method for visiting web pages by user equipment, gateway, and server |
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| CN1101635C (en) * | 1996-05-03 | 2003-02-12 | 艾利森电话股份有限公司 | Method, device and telecommunication sysetem for providing a consistent set of services to a roaming user |
| CN1988581A (en) * | 2006-12-07 | 2007-06-27 | 中兴通讯股份有限公司 | Full network charging value access system and method for intelligent network |
Also Published As
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| WO2010017748A1 (en) | 2010-02-18 |
| CN101651908A (en) | 2010-02-17 |
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