CN101582913A - Equipment and method for graded dispatching of platforms - Google Patents
Equipment and method for graded dispatching of platforms Download PDFInfo
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- CN101582913A CN101582913A CNA2008101067291A CN200810106729A CN101582913A CN 101582913 A CN101582913 A CN 101582913A CN A2008101067291 A CNA2008101067291 A CN A2008101067291A CN 200810106729 A CN200810106729 A CN 200810106729A CN 101582913 A CN101582913 A CN 101582913A
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Abstract
The invention discloses equipment and a method for graded dispatching of platforms, belonging to the field of computers and being mainly applied to an on-line help system. The invention can adjust the queue sequence of a waiting queue of help seekers and save the prebook service time of a service queue and is more widely applied than a prior method.
Description
Affiliated technical field:
The present invention relates to a kind of online help method, relate in particular to a kind of equipment and method of graded dispatching of platforms, belong to computer realm.Wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, side for help's device is the equipment such as computer that the side for help operates, help side's device is the equipment such as computer that the help side operates, the help side can operate side for help's device by network remote, for the side for help provides online help.
Technical background:
Along with the continuous development of computer networking technology, increasing people begin to ask for help by the online help technology on network.Wherein, the side for help is to use the user of side for help's device, and the help side is the technical support personnel that online helping service is provided for the side for help, and the help side can operate side for help's device by network remote, for the side for help provides online help.Remote assistance can solve local side for help's problem to use help side's device, and local side for help is carried out online help, for example disposes local side for help's device or the like.
Disclose in the patent 200710002999.3 (applying date: 2007.2.1, title: a kind of online help plateform system and its implementation) of our company application in the past a kind of in the online help process method of dispatching platforms.This application has been invented a kind of equipment and method of graded dispatching of platforms on the basis of original application, can adjust the queuing order of side for help's waiting list, saves the subscription services time of service queue, uses more extensive than original method.
Take a broad view of above-mentioned all as problem, the developer of our company concentrates on studies and according to the actual requirements, designs a kind of equipment that is used for graded dispatching of platforms and method that can effectively overcome the problems referred to above.
Summary of the invention:
The object of the present invention is to provide a kind of graded dispatching of platforms equipment and method.Can adjust the queuing order of side for help's waiting list, save the subscription services time of service queue.
In order to realize the foregoing invention purpose, technical scheme of the present invention realizes as follows:
A kind of equipment of graded dispatching of platforms, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, and side for help's device is the equipment such as computer that the side for help operates, and help side's device is the equipment such as computer that the help side operates, the help side can operate side for help's device by network remote, for the side for help provides online help, it is characterized in that described device comprises at least:
The regulation management device is responsible for scheduling rule and is handled, and according to scheduling rule, is used for selecting help side's device according to require assistance request message and scheduling rule; Scheduling rule is meant that the regulation management device is used to select the constraints of help side's device, and scheduling rule can be the scheduling rule of side for help's device; Wherein, side for help's scheduling rule comprises: specify help side's rank, subscription services is specified the maximum duration of each online help or certain online help, definition online help priority;
Queuing management device is used to monitor side for help's waiting list, receives the priority adjustment instruction of local condition managing device, and the priority adjustment is carried out in the request of side for help's waiting list; By the priority adjustment to side for help's waiting list, help side's device can be preferably some side for help service is provided; Be used to monitor reservation queue, when certain reserve requests arrives subscription time be, queuing management device is sent the subscription services prompting message to help side's device;
Behavior control device is used to write down the state recording of side for help's device and help side's device; The state that is used for recording status record, and according to state transition to side for help's device and help side's device transmit status announcing removal message.
A kind of method of graded dispatching of platforms, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can operate side for help's device by network remote, for the side for help provides online help, it is characterized in that described method comprises following steps:
Step 1. help side device is handled with the regulation management device after receiving this request message of requiring assistance, and adds side for help's waiting list of help side's device then or serves reservation queue;
A, help side's device receive that the service jockey of platform sends the request message of requiring assistance;
B, the help side's device request message of will requiring assistance is transmitted to the regulation management device;
C, regulation management device judge whether the COS of requiring assistance that comprises in the request message meets the set COS of help side's device, if do not meet, then finish service;
If d meets the requirements, the regulation management device judges whether comprise subscription time in the request message, if comprised subscription time, the reservation queue that serves that the request message of then it being required assistance is put into the queuing management device management handles this request message of requiring assistance at subscription time point;
If e does not comprise subscription time, the regulation management device is judged the side for help's class information that comprises in the request message, if rank height then the front of side for help's waiting list of queuing management device management is put in its request of requiring assistance is put into its request of requiring assistance if rank is low the back of side for help's waiting list of queuing management device management;
Step 2. is according to the queuing order of side for help's waiting list, or the subscription services time of serving reservation queue, and help side's device is sent as the service request information that side for help's device in the formation provides service to platform;
When help side's device when platform sends service request information, the initiation of help side's device begins service unit searches help side's device in status list current state and is " online free time ", and be " sending service request " according to transition condition, inquire migration back state from the state transition table and be " request service ", call local condition managing device the state recording of help side's device is " request service ", and send the notification message of the state transition of help side's device to platform for " request service ";
The behavior control device of platform transferred to this notification message by the service jockey of platform, the tabulation of behavior control device query State, the current state of the side's of getting help device is " online free time ", and be " request service " according to transition condition, the state that inquires from the state transition table after the migration is " request service ", write down its state and be " request service ", the query State migration table draws subsequent action and is " notifying side for help's device ", obtain the information of corresponding side for help's device according to this notification message, send the notification message of the state transition of help side's device to this side for help's device for " request service ".
Compared with prior art, the invention has the beneficial effects as follows:
Equipment and the method for the present invention for a kind of graded dispatching of platforms is provided.Use the present invention, can adjust the queuing order of side for help's waiting list, save the subscription services time of service queue.This resist technology application surface is very wide, can be used on the various electronic device terminals such as computer, mobile phone, can be used for operating systems such as WINDOWS, LINUX.
Description of drawings
Fig. 1 is a system construction drawing.
Fig. 2 is system works flow process figure.
Embodiment
As shown in Figure 1, the structure of a basic embodiment of the present invention comprises shape regulation management device 101 at least, queuing management device 102, behavior control device 103, service jockey 104, side for help's device 105 and help side's device 106.
Regulation management device 101 is responsible for scheduling rule and is handled, and according to scheduling rule, is used for selecting help side's device 106 according to require assistance request message and scheduling rule; Scheduling rule is meant that regulation management device 101 is used to select the constraints of help side's device 106, and scheduling rule can be the scheduling rule of side for help's device 105; Wherein, side for help's scheduling rule comprises: specify help side's rank, subscription services is specified the maximum duration of each online help or certain online help, definition online help priority;
Queuing management device 102 is used to monitor side for help's waiting list, receives the priority adjustment instruction of local condition managing device 103, and the priority adjustment is carried out in the request of side for help's waiting list; By the priority adjustment to side for help's waiting list, help side's device 106 can be preferably some side for help service is provided; Be used to monitor reservation queue, when certain reserve requests arrives subscription time be, queuing management device 102 is sent the subscription services prompting message to help side's device 106.
Behavior control device 103 is used to write down the state recording of side for help's device and help side's device; The state that is used for recording status record, and according to state transition to side for help's device and help side's device transmit status announcing removal message.
Service jockey 104 is used for behavior control device 103, the communication between side for help's device 105 and the help side's device 106.
Side for help's device 105 is the equipment such as computer that the side for help operates.
Help side's device 106 is the equipment such as computer that the help side operates
Fig. 2 is the main-process stream that is used for illustrative system work, and concrete steps are as follows:
Step 1. help side device 106 is handled with regulation management device 101 after receiving this request message of requiring assistance, and adds side for help's waiting list of help side's device 106 then or serves reservation queue;
A, help side's device 106 receive that the service jockey 104 of platform sends the request message of requiring assistance (step S1001);
B, help side's device 106 request message of will requiring assistance is transmitted to regulation management device 101 (step S1002);
C, regulation management device 101 judge whether the COS of requiring assistance that comprises in the request message meets the set COS (step S1003) of help side's device 106, if do not meet, then finish service (step S1004);
If d meets the requirements, regulation management device 101 judges whether comprise subscription time (step S1005) in the request message, if comprised subscription time, the reservation queue that serves that the request message of then it being required assistance is put into queuing management device management 102 handles (step S1006) at subscription time point to this request message of requiring assistance;
If e does not comprise subscription time, regulation management device 101 is judged the side for help's class information (step S1007) that comprises in the request message, if rank height then the front (step S1009) of side for help's waiting list of queuing management device 102 management is put in its request of requiring assistance is put into its request of requiring assistance if rank is low the back (step S1008) of side for help's waiting list of queuing management device 102 management;
Step 2. is according to the queuing order of side for help's waiting list, or the subscription services time of serving reservation queue, and help side's device 106 is sent as the service request information (step S1010) that side for help's device 105 in the formation provides service to platform.
When help side's device 106 when platform sends service request information, the initiation of help side's device 106 begins service unit searches help side's device in status list current state and is " online free time ", and be " sending service request " according to transition condition, inquire migration back state from the state transition table and be " request service ", call local condition managing device the state recording of help side's device 106 is " request service ", and send the notification message of the state transition of help side's device 106 to platform for " request service ".
The behavior control device 103 of platform transferred to this notification message by the service jockey 104 of platform, the tabulation of behavior control device 103 query States, the current state of the side's of getting help device 106 is " online free time ", and be " request service " according to transition condition, the state that inquires from the state transition table after the migration is " request service ", write down its state and be " request service ", the query State migration table draws subsequent action and is " notifying side for help's device ", obtain the information of corresponding side for help's device 105 according to this notification message, send the notification message (step S1011) of the state transition of help side's device 106 to this side for help's device 105 for " request service ".
Claims (2)
1. the equipment of a graded dispatching of platforms, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, and side for help's device is the equipment such as computer that the side for help operates, and help side's device is the equipment such as computer that the help side operates, the help side can operate side for help's device by network remote, for the side for help provides online help, it is characterized in that described device comprises at least:
The regulation management device is responsible for scheduling rule and is handled, and according to scheduling rule, is used for selecting help side's device according to require assistance request message and scheduling rule; Scheduling rule is meant that the regulation management device is used to select the constraints of help side's device, and scheduling rule can be the scheduling rule of side for help's device; Wherein, side for help's scheduling rule comprises: specify help side's rank, subscription services is specified the maximum duration of each online help or certain online help, definition online help priority;
Queuing management device is used to monitor side for help's waiting list, receives the priority adjustment instruction of local condition managing device, and the priority adjustment is carried out in the request of side for help's waiting list; By the priority adjustment to side for help's waiting list, help side's device can be preferably some side for help service is provided; Be used to monitor reservation queue, when certain reserve requests arrives subscription time be, queuing management device is sent the subscription services prompting message to help side's device;
Behavior control device is used to write down the state recording of side for help's device and help side's device; The state that is used for recording status record, and according to state transition to side for help's device and help side's device transmit status announcing removal message.
2. the method for a graded dispatching of platforms, wherein, the side for help is to use the user of side for help's device, the help side is the technical support personnel that online helping service is provided for the side for help, the help side can operate side for help's device by network remote, for the side for help provides online help, it is characterized in that described method comprises following steps:
Step 1. help side device is handled with the regulation management device after receiving this request message of requiring assistance, and adds side for help's waiting list of help side's device then or serves reservation queue;
A, help side's device receive that the service jockey of platform sends the request message of requiring assistance;
B, the help side's device request message of will requiring assistance is transmitted to the regulation management device;
C, regulation management device judge whether the COS of requiring assistance that comprises in the request message meets the set COS of help side's device, if do not meet, then finish service;
If d meets the requirements, the regulation management device judges whether comprise subscription time in the request message, if comprised subscription time, the reservation queue that serves that the request message of then it being required assistance is put into the queuing management device management handles this request message of requiring assistance at subscription time point;
If e does not comprise subscription time, the regulation management device is judged the side for help's class information that comprises in the request message, if rank height then the front of side for help's waiting list of queuing management device management is put in its request of requiring assistance is put into its request of requiring assistance if rank is low the back of side for help's waiting list of queuing management device management;
Step 2. is according to the queuing order of side for help's waiting list, or the subscription services time of serving reservation queue, and help side's device is sent as the service request information that side for help's device in the formation provides service to platform;
When help side's device when platform sends service request information, the initiation of help side's device begins service unit searches help side's device in status list current state and is " online free time ", and be " sending service request " according to transition condition, inquire migration back state from the state transition table and be " request service ", call local condition managing device the state recording of help side's device is " request service ", and send the notification message of the state transition of help side's device to platform for " request service ";
The behavior control device of platform transferred to this notification message by the service jockey of platform, the tabulation of behavior control device query State, the current state of the side's of getting help device is " online free time ", and be " request service " according to transition condition, the state that inquires from the state transition table after the migration is " request service ", write down its state and be " request service ", the query State migration table draws subsequent action and is " notifying side for help's device ", obtain the information of corresponding side for help's device according to this notification message, send the notification message of the state transition of help side's device to this side for help's device for " request service ".
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101067291A CN101582913A (en) | 2008-05-14 | 2008-05-14 | Equipment and method for graded dispatching of platforms |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101067291A CN101582913A (en) | 2008-05-14 | 2008-05-14 | Equipment and method for graded dispatching of platforms |
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| CN101582913A true CN101582913A (en) | 2009-11-18 |
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| CNA2008101067291A Pending CN101582913A (en) | 2008-05-14 | 2008-05-14 | Equipment and method for graded dispatching of platforms |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102025559A (en) * | 2010-11-09 | 2011-04-20 | 百度在线网络技术（北京）有限公司 | Method for detecting and processing dead links on basis of classification, and network equipment |
| CN109034592A (en) * | 2018-07-18 | 2018-12-18 | 西安艾润物联网技术服务有限责任公司 | Vehicle Dispatch Administration method, apparatus and computer readable storage medium |
| CN109242228A (en) * | 2017-07-10 | 2019-01-18 | 中国科学院沈阳自动化研究所 | A kind of PBS dispatching method that rule-based classification is autonomous |
| CN109727431A (en) * | 2018-12-29 | 2019-05-07 | 于德媛 | Succour information interacting method and device |
| CN110428656A (en) * | 2019-06-17 | 2019-11-08 | 西安艾润物联网技术服务有限责任公司 | A kind of vehicle dispatching method, apparatus and system |
-
2008
- 2008-05-14 CN CNA2008101067291A patent/CN101582913A/en active Pending
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102025559A (en) * | 2010-11-09 | 2011-04-20 | 百度在线网络技术（北京）有限公司 | Method for detecting and processing dead links on basis of classification, and network equipment |
| CN102025559B (en) * | 2010-11-09 | 2013-07-03 | 百度在线网络技术（北京）有限公司 | Method for detecting and processing dead links on basis of classification, and network equipment |
| CN109242228A (en) * | 2017-07-10 | 2019-01-18 | 中国科学院沈阳自动化研究所 | A kind of PBS dispatching method that rule-based classification is autonomous |
| CN109034592A (en) * | 2018-07-18 | 2018-12-18 | 西安艾润物联网技术服务有限责任公司 | Vehicle Dispatch Administration method, apparatus and computer readable storage medium |
| CN109727431A (en) * | 2018-12-29 | 2019-05-07 | 于德媛 | Succour information interacting method and device |
| CN110428656A (en) * | 2019-06-17 | 2019-11-08 | 西安艾润物联网技术服务有限责任公司 | A kind of vehicle dispatching method, apparatus and system |
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Legal Events
| Date | Code | Title | Description |
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| C06 | Publication | ||
| PB01 | Publication | ||
| DD01 | Delivery of document by public notice |
Addressee: Beijing Help On-line Information Technology Co., Ltd. Document name: Notification that Application Deemed to be Withdrawn |
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| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20091118 |