CN101582179A - Secondary-confirmation type queuing machine and secondary-confirmation queuing method - Google Patents
Secondary-confirmation type queuing machine and secondary-confirmation queuing method Download PDFInfo
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- CN101582179A CN101582179A CNA200810111713XA CN200810111713A CN101582179A CN 101582179 A CN101582179 A CN 101582179A CN A200810111713X A CNA200810111713X A CN A200810111713XA CN 200810111713 A CN200810111713 A CN 200810111713A CN 101582179 A CN101582179 A CN 101582179A
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Abstract
The invention provides a secondary-confirmation type queuing machine and a queuing method therefor, which belong to the technical field of automation. The invention aims to provide an intelligent queuing machine with the function of secondary confirmation, and a corresponding queuing method. The secondary-confirmation type queuing machine consists of a queuing machine and a secondary confirmation device, wherein the queuing machine is used for generating queue numbers and simultaneously generating secondary confirmation information corresponding to the queue numbers, and the secondary confirmation device is connected with a host computer in the queuing machine and is used for receiving the secondary confirmation information and transferring the information to the host computer. In the process of calling numbers, the queuing machine prompts customers to utilize the secondary confirmation information obtained when tickets are got to perform secondary confirmation in advance in real time before a forthcoming call number, and the customers that have fingerprint data stored when getting the numbers only need to perform secondary confirmation with fingerprints. A queuing machine program identifies the customers in a queuing field through secondary confirmation; and the queuing machine automatically filters out and does not call the queue numbers of people not in the queuing field, thereby preventing calls for people-free numbers from wasting time and reducing efficiency.
Description
Technical field
The present invention relates to a kind of intelligent queuing machine and a kind of secondary affirmation queuing strategy that secondary is confirmed function that have, belong to technical field of automation.
Background technology
Existing queue machine comprises following functional module: rack, main frame, power supply, touch-screen, LED display, calling set, printer, audio amplifier, card reader and connecting line etc., and it finishes all functions of existing queue machine; Major function is for the number of getting, print queue receipt, calling set are called out the numbers, the LED screen prompt is called out the numbers information, audio call, evaluator are collected evaluation information, and wherein calling set can realize that multiple calling and formation adjust function.Before getting tickets, the client can not on queue machine, understand the queuing message of waiting in line, for the client who has got tickets, as the front queue number occurs and too much abandon queuing, interim busyly leave behavior such as can not in time come back, repeat to get tickets, then directly cause unmanned queue number.Existing queue machine can't be distinguished effective queue number and unmanned queue number, loses time when calling out unmanned queue number, has reduced efficient.
With reference to Fig. 1, at present the queue machine in market sale all is by following works basically: the client arrives and gets tickets by formation, on the ticket effectively content be print queue number and wait number, call waiting, LED shows queue number and handles window when calling out this queue number, simultaneously the audio amplifier auditory tone cues.Leave and get tickets number more as the client, flow process does not change, and still can call out, or cry several times that nobody removes the window transacting business, just continues to call out next bit.
Summary of the invention
Purpose of the present invention is exactly in order to address the above problem, and provides a kind of queue machine and secondary with secondary affirmation function to confirm row to method, and this queue machine and queuing strategy provide prompting in advance and secondary to confirm, with the generation of minimizing invalidated ticket, raise the efficiency.Just before getting tickets, show the present queue number of individual queue and estimate the queuing average latency to the client in advance; After the queue number by the queue machine generation, before call number on the horizon, carrying out secondary in advance confirms, for the unmanned queue number of abandoning lining up, leaving or repeat behavior generations such as the number of getting because of the people that gets tickets, queue machine is done automatic filtering and is handled, it is not called out the numbers, avoid calling out unmanned number and cause losing time, lowering efficiency, kept the approach that recovers by the queue number of filtering simultaneously.
Purpose of the present invention realizes by following technical proposal:
A kind of secondary affirmation type queue machine, comprise queue machine and secondary affirmation equipment, described queue machine is used to produce queue number, also generate the secondary confirmation corresponding simultaneously with queue number, described secondary confirms that equipment is connected with main frame in the queue machine, is used to receive the secondary confirmation and also this information is sent to main frame.
Main frame in the described queue machine is embedded computer or PC computing machine, it comprises host CPU, storer, and has one or more in network interface, audio interface, RS232 interface, RS485 interface, USB interface, PS2 interface, GPIO interface, IIC interface, the display screen interface.
Described queue machine also comprises rack, power supply, display screen, LED display, calling set, printer, audio amplifier, card reader, connect by connecting line between each parts, wherein display screen and LED display are used to show the queue number of present individual queue and estimate the queuing average latency that printer is used to print the formation receipt that comprises the secondary confirmation.
Described display screen is touch-screen, liquid crystal display or light emitting diode.
Described secondary affirmation equipment is one-dimensional bar code arrangement for reading and keyboard or two-dimension code arrangement for reading or fingerprint scanner or its combination.
The interface that described secondary affirmation equipment is connected with main frame can be selected with lower interface: RS232 interface, RS485 interface, USB interface, PS2 interface, GPIO interface, IIC interface.
A kind of secondary is confirmed queuing strategy, and it comprises following steps:
A, client are when the queue machine number of getting, and queue machine and client arrange the secondary confirmation;
B, client are before the number of oneself is called out, and queue machine can carry out secondary with the client and confirm;
C, queue machine are only called out and have been carried out client's number that secondary is confirmed, for not carrying out the queue number that secondary is confirmed, the automatic filtering of queue machine is not called out the numbers to it.
Further, the method includes the steps of:
D, before client's number of getting, queue machine shows the present queue number and the estimated wait time of related service formation, not enough client of time can get tickets and directly abandon queuing;
E, client are before the number of oneself is called out, queue machine is automatically reminded the client who is in secondary efficiency confirmed within the time period to carry out secondary to confirm, the mode of reminding comprises that display screen shows or voice suggestion, to between the M position, N and M can be by the queue machine settings apart from this custom queueing number N position for the queue number of secondary efficiency confirmed the time period is current calling.
During client and queue machine agreement secondary confirmation, can produce one-dimensional bar code or two-dimension code and string code and print on the formation receipt by queue machine, perhaps also can by the client by queue machine with fingerprint scanner import fingerprint to queue machine; Correspondingly, the client is included in scanning identification code or scanning fingerprint or keyboard input identification code on the reader to the method that queue machine carries out the secondary affirmation.
The client carries out secondary in the effective time that queue machine is reminded and confirms in the section, the comparison that queue machine is correlated with, and data fit then shows to be confirmed success and writes down this number as the preparation number of calling out the numbers, and points out the client to continue call waiting simultaneously; Repeat secondary as the client and confirm, then show " this number is successfully confirmed "; Just carried out secondary as client before efficiency confirmed time period at secondary and confirm, then show " your number does not arrive acknowledging time as yet "; Data do not meet during as comparison, then show " invalid code, number is invalid "; Do not carry out custom queueing that secondary confirms number in the section in the effective time that secondary is confirmed, queue machine as keeping number, is not called out this queue number.
Being used as the client's queue number that keeps number can activate activating in the period, and it is identical that active mode and secondary are confirmed, demonstration " activating successfully " during activation, and with this number as the preparation number of calling out the numbers; Surpassing the reservation number that activates the period can not be activated, and can show " the expired activation of number is unsuccessful " during activation; To between the P position, L and P can be by the queue machine settings apart from this custom queueing number L position for the queue number that activates the period and be current calling; The reservation number that surpasses effectual time is handled as useless number.
Secondary affirmation type queue machine of the present invention and queuing strategy have the following advantages:
1, secondary is confirmed simple procedure, and speed is fast;
2, reduce the client to greatest extent because of abandoning lining up, leaving or repeat the unmanned queue number of behavior generations such as the number of getting, avoided existing queue machine to call out caused time waste of unmanned queue number and decrease in efficiency problem;
3, have prompt facility in advance, effectively reduce by useless number generation;
4, identification code is printed on the receipt automatically, and is related with queue number, do not produce new cost;
5, the prompting director information is followed beginning that secondary confirms, is carried out, finishes, and the client accepts easily;
6, machine identifier, reading rate is fast, the discrimination height;
7, compatible client's various operational motions, and make corresponding guide;
8, kept the approach that recovers by the queue number of filtering.
Description of drawings
Fig. 1 is existing queue machine workflow diagram;
Fig. 2 is a secondary affirmation type queue machine syndeton schematic diagram;
Fig. 3 is the process flow diagram that secondary is confirmed queuing strategy;
Fig. 4 is the workflow diagram that secondary is confirmed queue machine identification secondary confirmation in the queuing strategy.
Embodiment
Below in conjunction with accompanying drawing the specific embodiment of the present invention is explained.
With reference to Fig. 2, a kind of intelligent queuing machine that possesses secondary affirmation function, it is made up of queue machine and secondary affirmation equipment, wherein queue machine comprises: rack, main frame, power supply, touch-screen, LED display, calling set, printer, audio amplifier, card reader and connecting line etc., and it finishes all functions of existing queue machine; Printer is a thermal printer, can print one-dimensional bar code or two-dimension code and/or string code.Display screen can be touch-screen, liquid crystal display or light emitting diode, and it and LED display all can show the queue number of present individual queue or estimate the queuing average latency.
Secondary affirmation equipment comprises barcode scanner, fingerprint identification device and/or keyboard, and one-dimensional bar code or two-dimension code arrangement for reading can adopt wherein a kind of, and fingerprint scanner and the former unite use or use separately, and keyboard is a soft or hard keyboard compatibility.Secondary confirms that equipment can be separate unit, also can be many.Secondary confirms that equipment can be to the scene customer information collection of lining up, and information is sent to main frame.
Secondary confirms that equipment can be integrated in the queue machine rack, and except that existing queue machine parts, rack is provided with physical keyboard and scanner opening and/or fingerprint scanner opening; One-dimensional bar code or two-dimension code arrangement for reading are installed in the scanner opening, and the finger scan opening is installed fingerprint scanner.Secondary confirms that equipment also can independently be installed in the rack outside.
In the such scheme, described main frame is computing machine (embedded computer or a PC computing machine), computing machine comprises host CPU, storer and corresponding peripheral hardware, have network interface, audio interface, RS232 interface, RS485 interface, USB interface, PS2 interface, GPIO interface, IIC interface, touch screen interface, above-mentioned interface can all or part of as requested configuration.
In the such scheme, secondary confirms that the connected mode of equipment is: one dimension sign indicating number, two-dimension code arrangement for reading and fingerprint scanner can directly be connected on the interface on the main frame, to main frame transmission read data.The interface that connects can be selected with lower interface: RS232 interface, RS485 interface, USB interface, PS2 interface, GPIO interface, IIC interface.
Bar code or two-dimension code can be generated by mainframe program, and print, read and discern by one dimension sign indicating number or two-dimension code arrangement for reading, one dimension sign indicating number or two-dimension code are formed one together with corresponding arrangement for reading and are generated and reading system, help the queue machine procedure identification object corresponding with identification code.
Bar code has and its corresponding characters string sign indicating number, and the mode of importing by keyboard also can help mainframe program to discern this sign indicating number, and is identical with the effect that adopts arrangement for reading.
Fingerprint identification device can sweep object fingerprint, and related data is ultimately delivered to mainframe program because the uniqueness of fingerprint, when same target once more during scanning fingerprint, fingerprint identification device will help the mainframe program identifying object.
The mode that secondary is confirmed is: the client is scanned the confirmation code that obtains on one-dimensional bar code or two-dimension code arrangement for reading, also can pass through keyboard input of character string sign indicating number; Perhaps, scanned the client of finger print data during the number of getting, scanned fingerprint once more and got final product.
In all parts of queue machine, computing machine is a key process unit, it is connected with all external units by interface, handle the data input and output of each peripherals respectively, it is except the function of finishing the ordinary queue machine, also can also point out the queue number of present individual queue and estimate the queuing average latency, the analysis and the comparison of the input data of secondary affirmation equipment have been handled, judge the correctness of confirming, make unmanned queue number as far as possible by filtering, its prompt facility has reduced by useless number generation, and its routine processes and secondary affirmation input equipment have been finished the secondary of queue machine jointly and confirmed function.
With reference to Fig. 4, the data of secondary affirmation equipment input at first enter computing machine by the RS232 mouth, at first judge whether in drawing a bill, then storage and the unique related identification code of this number in drawing a bill, then be not in the affirmation process, to compare with the number identification code of program confirmation request in drawing a bill, relatively more successful then gained number is confirmed successfully, export corresponding demonstration, the number of this affirmation enters and prepares the number formation of calling out the numbers; But as relatively unsuccessful then with the identification code of effectual time activated numbers relatively, corresponding demonstration is exported in relatively then gained number activation confirmation success of success, this number enters the preparation number formation of calling out the numbers; Then confirm to fail as relatively more unsuccessful, identification code before and after comparing, output shows accordingly.
The secondary of queue machine of the present invention confirms that principle is:
1, the client obtains secondary and confirms required one dimension sign indicating number or two-dimension code and string code, perhaps scanning fingerprint when the queue machine number of getting;
2, queue machine is in the process of calling out the numbers, the real-time prompting client utilizes the secondary confirmation that obtains when getting tickets before call number on the horizon, carry out secondary in advance and confirm, stored the client of finger print data during the number of getting, carried out secondary with fingerprint and confirm to get final product;
3, queue machine is only called out secondary affirmation client; The queue machine program is confirmed the on-the-spot client of identification queuing by secondary, and in the on-the-spot queue number of queuing, the automatic filtering of queue machine is not called out the numbers to it for unmanned;
With reference to Fig. 3, in a preferred embodiment, before client's number of getting, queue machine shows the present queue number and the estimated wait time of related service formation, and the client determines queuing then to get tickets; The client is before the number of oneself is called out, and queue machine is in secondary efficiency confirmed client within the time period with voice suggestion to carry out secondary and confirm, this effectual time be present just back 3～5 of the number of transacting business.
When client and queue machine agreement secondary confirmation, queue machine produces two-dimension code and prints on the formation receipt; Correspondingly, the client carries out need arriving when secondary is confirmed this two-dimension code of scanning on the reader to queue machine.
Because the client confirms at the secondary that carry out in the section effective time that queue machine is reminded, the comparison that queue machine is correlated with, therefore data fit shows and confirms success and write down this number as the preparation number of calling out the numbers, and points out the client to continue call waiting simultaneously.
Secondary affirmation type queue machine of the present invention, on the basis that keeps existing queue machine function, mode by the secondary affirmation, to producing unmanned queue number and carry out filtration treatment, avoided existing queue machine to call out caused time waste of unmanned queue number and decrease in efficiency problem owing to leaving after getting tickets or repeating the number of getting.
Claims (10)
1, a kind of secondary affirmation type queue machine, it is characterized in that, comprise queue machine and secondary affirmation equipment, described queue machine is used to produce queue number, also generate the secondary confirmation corresponding simultaneously with queue number, described secondary confirms that equipment is connected with main frame in the queue machine, is used to receive the secondary confirmation and also this information is sent to main frame.
2, secondary affirmation type queue machine according to claim 1, it is characterized in that, main frame in the described queue machine is embedded computer or PC computing machine, it comprises host CPU, storer, and has one or more in network interface, audio interface, RS232 interface, RS485 interface, USB interface, PS2 interface, GPIO interface, IIC interface, the display screen interface;
Described queue machine also comprises rack, power supply, display screen, LED display, calling set, printer, audio amplifier, card reader, connect by connecting line between each parts, wherein display screen and LED display are used to show the queue number of present individual queue and estimate the queuing average latency that printer is used to print the formation receipt that comprises the secondary confirmation.
3, secondary affirmation type queue machine according to claim 2 is characterized in that described display screen is touch-screen, liquid crystal display or light emitting diode; Described secondary affirmation equipment is one-dimensional bar code arrangement for reading and keyboard or two-dimension code arrangement for reading.
4, secondary affirmation type queue machine according to claim 3, it is characterized in that, described secondary confirms that equipment also comprises fingerprint scanner, and fingerprint scanner can dispose separately, also can dispose simultaneously with one-dimensional bar code arrangement for reading and keyboard or two-dimension code arrangement for reading.
5, secondary affirmation type queue machine according to claim 1 is characterized in that, the interface that described secondary affirmation equipment is connected with main frame can be selected with lower interface: RS232 interface, RS485 interface, USB interface, PS2 interface, GPIO interface, IIC interface.
6, a kind of secondary is confirmed queuing strategy, it is characterized in that, comprises following steps:
A, client are when the queue machine number of getting, and queue machine and client arrange the secondary confirmation;
B, client are before the number of oneself is called out, and queue machine can carry out secondary with the client and confirm;
C, queue machine are only called out and have been carried out client's number that secondary is confirmed, for not carrying out the queue number that secondary is confirmed, the automatic filtering of queue machine is not called out the numbers to it.
7, secondary according to claim 6 is confirmed queuing strategy, it is characterized in that, further comprises following steps:
D, before client's number of getting, queue machine shows the present queue number and the estimated wait time of related service formation, not enough client of time can get tickets and directly abandon queuing;
E, client are before the number of oneself is called out, queue machine is automatically reminded the client who is in secondary efficiency confirmed within the time period to carry out secondary to confirm, the mode of reminding comprises that display screen shows or voice suggestion, to between the M position, N and M can be by the queue machine settings apart from this custom queueing number N position for the queue number of secondary efficiency confirmed the time period is current calling.
8, confirm queuing strategy according to claim 6 or 7 described secondaries, it is characterized in that, when client and queue machine agreement secondary confirmation, can produce one-dimensional bar code or two-dimension code and string code and print on the formation receipt by queue machine, perhaps also can by the client by queue machine with fingerprint scanner import fingerprint to queue machine; Correspondingly, the client is included in scanning identification code or scanning fingerprint or keyboard input identification code on the reader to the method that queue machine carries out the secondary affirmation.
9, secondary according to claim 8 is confirmed queuing strategy, it is characterized in that, the client carries out secondary in the effective time that queue machine is reminded and confirms in the section, the comparison that queue machine is correlated with, data fit then shows to be confirmed success and writes down this number as the preparation number of calling out the numbers, and points out the client to continue call waiting simultaneously; Repeat secondary as the client and confirm, then show " this number is successfully confirmed "; Just carried out secondary as client before efficiency confirmed time period at secondary and confirm, then show " your number does not arrive acknowledging time as yet "; Data do not meet during as comparison, then show " invalid code, number is invalid "; Do not carry out custom queueing that secondary confirms number in the section in the effective time that secondary is confirmed, queue machine as keeping number, is not called out this queue number.
10, secondary according to claim 9 is confirmed queuing strategy, it is characterized in that being used as the client's queue number that keeps number can activate in the activation period, active mode is confirmed identical with secondary, show during activation " activating successfully ", and with this number as the preparation number of calling out the numbers; Surpassing the reservation number that activates the period can not be activated, and can show " the expired activation of number is unsuccessful " during activation; To between the P position, L and P can be by the queue machine settings apart from this custom queueing number L position for the queue number that activates the period and be current calling; The reservation number that surpasses effectual time is handled as useless number.
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| CNA200810111713XA CN101582179A (en) | 2008-05-16 | 2008-05-16 | Secondary-confirmation type queuing machine and secondary-confirmation queuing method |
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| CNA200810111713XA CN101582179A (en) | 2008-05-16 | 2008-05-16 | Secondary-confirmation type queuing machine and secondary-confirmation queuing method |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102270363A (en) * | 2010-03-17 | 2011-12-07 | 郑志豪 | Intelligent queuing system |
| CN102411801A (en) * | 2011-12-27 | 2012-04-11 | 湖南超氏信息集成有限公司 | Hang-up queuing method |
| CN102651149A (en) * | 2011-02-25 | 2012-08-29 | 鸿富锦精密工业（深圳）有限公司 | Queuing waiting system and method |
| CN102737429A (en) * | 2011-04-01 | 2012-10-17 | 苏州风采信息技术有限公司 | Characteristic queuing management method |
| CN105878021A (en) * | 2016-03-23 | 2016-08-24 | 浙江中医药大学 | Traditional Chinese medicine soaking control and management system and method |
| CN109903448A (en) * | 2019-01-10 | 2019-06-18 | 安徽天帆智能科技有限责任公司 | One kind being used for the number of taking queuing system |
| CN112102554A (en) * | 2020-09-11 | 2020-12-18 | 北京百度网讯科技有限公司 | Service processing method, service processing device, electronic equipment and storage medium |
-
2008
- 2008-05-16 CN CNA200810111713XA patent/CN101582179A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102270363A (en) * | 2010-03-17 | 2011-12-07 | 郑志豪 | Intelligent queuing system |
| CN102270363B (en) * | 2010-03-17 | 2014-12-10 | 郑志豪 | Intelligent queuing system |
| CN102651149A (en) * | 2011-02-25 | 2012-08-29 | 鸿富锦精密工业（深圳）有限公司 | Queuing waiting system and method |
| CN102737429A (en) * | 2011-04-01 | 2012-10-17 | 苏州风采信息技术有限公司 | Characteristic queuing management method |
| CN102411801A (en) * | 2011-12-27 | 2012-04-11 | 湖南超氏信息集成有限公司 | Hang-up queuing method |
| CN105878021A (en) * | 2016-03-23 | 2016-08-24 | 浙江中医药大学 | Traditional Chinese medicine soaking control and management system and method |
| CN109903448A (en) * | 2019-01-10 | 2019-06-18 | 安徽天帆智能科技有限责任公司 | One kind being used for the number of taking queuing system |
| CN112102554A (en) * | 2020-09-11 | 2020-12-18 | 北京百度网讯科技有限公司 | Service processing method, service processing device, electronic equipment and storage medium |
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Open date: 20091118 |