CN101557354A - Method for sending picture by client service personnel on line - Google Patents
Method for sending picture by client service personnel on line Download PDFInfo
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- CN101557354A CN101557354A CNA2008101037934A CN200810103793A CN101557354A CN 101557354 A CN101557354 A CN 101557354A CN A2008101037934 A CNA2008101037934 A CN A2008101037934A CN 200810103793 A CN200810103793 A CN 200810103793A CN 101557354 A CN101557354 A CN 101557354A
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Abstract
The invention provides a method for sending a picture by a client service personnel on line, which comprises the following steps: an on-line client service sending end sends the information of a picture and the information of a user at a receiving end to a WEB server; the WEB server obtains the path of the only picture access address according to the received relative information; the WEB server returns the path to a front-end sending end; after receiving the information on the path of the only picture access address, the front-end sending end sends the information as the picture conversation information to a corresponding client; and after receiving the picture conversation information, the client obtains the path of the only picture access address through protocol analysis. Because the client can understand the picture better than descriptive words, client service personnel sends the picture to the client so as to communicate well with the client and reduces the communication cost. In the communication process, the client service personnel can send any picture in a local machine to the client, and the client does not need to receive or download the picture, but the picture can be directly shown in a communication window.
Description
Technical field:
The present invention relates to computer software, network communication field, especially instant messaging particularly relates to a kind of method that sends picture in online customer service.
Background technology:
Customer service system all is based on phone or call center, and the client is by calling the call center that is linked into enterprise, and the call center to idle customer service personnel, carries out this call forwarding phone to this user and links up, the variety of issue that answer proposes then.But this traditional customer service system need to be equipped with multi-section phone cost height, the service place is restricted, and the contact staff can only man-to-manly serve in the same time, and service content and efficiency of service are restricted.
Along with networks development, the important means that the user communicates by network, the application of instant messaging also more and more widely, answer variety of issue by online customer service system for the user at present, a lot of WEB ends all provide online customer service, after contact staff's login, seek advice from communication in real time by transferring immediate news with the client.
At present, online customer service personnel's main task is to answer variety of issue to the client, for the user provides better services, but under a lot of situations, the contact staff explains to the client by the description of literal and has a lot of uncertainties, mainly at language, thereby the other side's comprehension and imagination etc. all there are differences. cause the both sides that exchange to cause multiple understanding around a problem. and exchange obstacle takes place, now the contact staff also have by, the transmission picture gives the client more directly perceived, but the user needs to receive, and downloads to this locality, opens just and can check this picture.As scheme the common transfer files, the client wish can be as transferring immediate news mode, send picture, just the contact staff sends picture, does not need the client to go to click and receives, or deposit this locality in addition, but directly send in the instant dialog box.
Summary of the invention:
The present invention provides a kind of method that sends picture in online customer service for addressing the above problem weak point, may further comprise the steps:
The first step, online customer service transmitting terminal send pictorial information and receiving terminal user's information to the WEB server;
In second step, the WEB server obtains the path of unique reference address according to the relevant information that receives;
In the 3rd step, the WEB server returns this path and gives the front end transmitting terminal;
In the 4th step, after the front end transmitting terminal receives the picture access routing information, send to corresponding client as the picture conversation message;
In the 5th step, after the client receives the picture conversation message,, obtain unique access path of picture by protocol analysis.
Above-mentioned steps comprises that also the unique access path according to above-mentioned picture directly represents chat window.
In the described first step, pictorial information comprises picture size information, picture format information, transmission time information.
Comprise that also the contact staff has set up with the client and has been connected, and has opened dialog box before the described first step.
Advantage of the present invention:
1. because the client is better than the description of literal far away to the understanding of figure, send the function of picture with the client, can better make things convenient for exchanging of customer service and client, reduce the interchange cost so increase the contact staff on this basis.
2. customer service is in chat process, can send any image in this machine to the client, after the client receives picture, without operation acceptance, or downloads. directly be presented in chat window.
3. the client also can directly save as picture, the convenient preservation picture of better checking.
Description of drawings:
Fig. 1 is the flow chart that online customer service of the present invention sends picture.
Embodiment:
Elaborate below in conjunction with accompanying drawing,
As shown in Figure 1, a kind of method that sends picture in online customer service may further comprise the steps:
Be connected 101. the contact staff has set up with the client, opened dialog box.Wherein, when user's browsing page, the user can initiatively open online customer service sign and initiatively connect with the contact staff and engage in the dialogue, and also can the contact staff initiatively connects with the user of browsing page to engage in the dialogue.
102, the online customer service transmitting terminal sends pictorial information and receiving terminal user's information to the WEB server by application protocol; Wherein, pictorial information comprises picture size information, picture format information, transmission time information, and wherein receiving terminal user's information is user's reference address.
The contact staff selects certain file to give the client in the interface of chat window, then sends customer side group and local ip address, the port port, and the sign of client's instant messaging, and the order of demand file transmission is to handling the WEB server.
103, the WEB server obtains the path of unique reference address according to the relevant information that receives; This routing information is included in the above-mentioned transmission pictorial information.
104, the WEB server returns this path and gives the front end transmitting terminal
105, after the front end transmitting terminal receives the picture access routing information, send to corresponding client as the picture conversation message;
106, after the client receives the picture conversation message,, obtain unique access path of picture by protocol analysis.
107. the unique access path according to above-mentioned picture directly represents chat window.
Obtain the dynamic IP addressing of client's online customer service client and port Port number, combination contact staff instant messaging is identified in the datagram, and the packet of issuing a notice is given client;
After client receives notification message, parse protocol type, then utilize chat window to show for request receives the file protocol order.
Claims (4)
1. a method that sends picture in online customer service is characterized in that: may further comprise the steps
The first step, online customer service transmitting terminal send pictorial information and receiving terminal user's information to the WEB server;
In second step, the WEB server obtains the path of unique reference address according to the relevant information that receives;
In the 3rd step, the WEB server returns this path and gives the front end transmitting terminal;
In the 4th step, after the front end transmitting terminal receives the picture access routing information, send to corresponding client as the picture conversation message;
In the 5th step, after the client receives the picture conversation message,, obtain unique access path of picture by protocol analysis.
2. method according to claim 1 is characterized in that: above-mentioned steps comprises that also the unique access path according to above-mentioned picture directly represents chat window.
3. method according to claim 1 is characterized in that: in the described first step, pictorial information comprises picture size information, picture format information, transmission time information.
4. method according to claim 1 is characterized in that: comprise that also the contact staff has set up with the client and has been connected, and has opened dialog box before the described first step.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101037934A CN101557354A (en) | 2008-04-11 | 2008-04-11 | Method for sending picture by client service personnel on line |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008101037934A CN101557354A (en) | 2008-04-11 | 2008-04-11 | Method for sending picture by client service personnel on line |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101557354A true CN101557354A (en) | 2009-10-14 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2008101037934A Pending CN101557354A (en) | 2008-04-11 | 2008-04-11 | Method for sending picture by client service personnel on line |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101557354A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102693243A (en) * | 2011-03-24 | 2012-09-26 | 洪发生 | Information display structure of website and method for spreading information on website |
| CN104796319A (en) * | 2015-03-17 | 2015-07-22 | 炘世纪数位资讯股份有限公司 | Interactive type information communication method |
| CN104808999A (en) * | 2015-05-20 | 2015-07-29 | 百度在线网络技术（北京）有限公司 | Notification pushing method and device |
| CN104935491A (en) * | 2014-03-17 | 2015-09-23 | 腾讯科技（深圳）有限公司 | Method and device for transmitting expression image |
| CN107294839A (en) * | 2017-06-09 | 2017-10-24 | 南京跃豚智能科技有限公司 | The method and mobile terminal of session are quickly set up in mobile terminal |
| CN110995940A (en) * | 2019-09-30 | 2020-04-10 | 厦门快商通科技股份有限公司 | Harassment visitor identification method and device, electronic equipment and medium |
-
2008
- 2008-04-11 CN CNA2008101037934A patent/CN101557354A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102693243A (en) * | 2011-03-24 | 2012-09-26 | 洪发生 | Information display structure of website and method for spreading information on website |
| CN104935491A (en) * | 2014-03-17 | 2015-09-23 | 腾讯科技（深圳）有限公司 | Method and device for transmitting expression image |
| CN104935491B (en) * | 2014-03-17 | 2018-08-07 | 腾讯科技（深圳）有限公司 | A kind of method and device sending facial expression image |
| US10554600B2 (en) | 2014-03-17 | 2020-02-04 | Tencent Technology (Shenzhen) Company Limited | Method and device for sending emoticons |
| CN104796319A (en) * | 2015-03-17 | 2015-07-22 | 炘世纪数位资讯股份有限公司 | Interactive type information communication method |
| CN104808999A (en) * | 2015-05-20 | 2015-07-29 | 百度在线网络技术（北京）有限公司 | Notification pushing method and device |
| CN107294839A (en) * | 2017-06-09 | 2017-10-24 | 南京跃豚智能科技有限公司 | The method and mobile terminal of session are quickly set up in mobile terminal |
| CN110995940A (en) * | 2019-09-30 | 2020-04-10 | 厦门快商通科技股份有限公司 | Harassment visitor identification method and device, electronic equipment and medium |
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Legal Events
| Date | Code | Title | Description |
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| C06 | Publication | ||
| PB01 | Publication | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20091014 |