CN101448049B - Comprehensive communication business system and method thereof - Google Patents
Comprehensive communication business system and method thereof Download PDFInfo
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Abstract
The invention provides a comprehensive communication business system and a method thereof. By utilizing the characteristics of NGN, IMS and internet IP carrying, comprehensive communication business capability is provided, so that a user can realize sound, video, short messages, instant messages, audio sessions, video sessions, faxing, collaborative office, e-mail and other communication functions. Preferably, different communication functions can be switched according to different states of the user, thereby realizing unified communication function.
Description
Technical field
The present invention relates to the telecommunication technology field, the integrated communication that relates in particular in the IP bearer network is professional.
Background technology
At present; Telecom operators just from traditional public switched telephone network (PSTN) network to follow-on soft switch, IP Multimedia System (IMS) network transformation; Providing also that it is professional carries out the transition to broadband services gradually from the narrowband speech business, like video communication, synergetic office work or the like.The user is also moved to broadband services from narrow band service gradually, to obtain more communication, video capability.
The Internet (Internet) development is rapid, and the especially use of means of communication such as instant messaging, Email has changed the user's communications custom.On this basis, instant communication software constantly provides broadband professional abilities such as point-to-point voice, video, meeting on the internet, has a large amount of customer groups.
The user comprises voice, video, note, instant message, voice conferencing, video conference, fax, synergetic office work, Email or the like in the selection that various network has multiple communication capacity.But different communication functions is provided by different service provider respectively.
Diverse network provides different communication capacities, and various communication capacities adopt different communication account numbers, and for example voice communication, short message communication are mainly provided by telco provider, adopts telephone number as the communication account number.The instant message function is mainly provided by the Internet, and the user can oneself be provided with account number, and mailing system has the mailbox account number again.Same individual has different communication account numbers, and different communication modes will use different numbers of the account to realize, both has been inconvenient to communicate by letter, and also is inconvenient to remember.And multiple means of communication can not comprehensively be unified, and different communication modes can not be changed according to user's virtual condition, causes the delay of communication.
Summary of the invention
Deficiency to prior art; The objective of the invention is to utilize the advantage of network IP carryings such as next generation network (NGN), IMS, the Internet; Provide a kind of integrated communication professional group-network construction and its implementation, thereby the solution of the integrated communication of unified account number is provided for the user.Preferably, can also between various communication functions, change, to realize user's unified communication function according to state of user, communication mode.
According to an aspect of the present invention, provide a kind of IP to carry the comprehensive communication business system in the broadband network, comprising: a plurality of service resources unit is used to provide the multiple communication service except that audio call; The control network element that continues is used to realize continuing to user terminal; Call Control Unit is used to provide voice call service; And application server; Be connected to said a plurality of service resources unit, said control network element and the said Call Control Unit of continuing based on what IP carried; Be used for based on communication service request; Call corresponding business Resource Unit or Call Control Unit, and realize that via the said control network element that continues corresponding communication is professional.
According to another aspect of the present invention, provide a kind of IP to carry the integrated communication operational approach in the broadband network, may further comprise the steps: the control network element that continues is routed to application server with communication service request; Said application server calls corresponding business Resource Unit or Call Control Unit based on communication service request; With professional via the control network element realization corresponding communication that continues; Wherein said service resources unit is used to provide the communication service except that audio call, and said Call Control Unit is used to provide voice call service.
Description of drawings
Come to introduce in detail the present invention below with reference to accompanying drawing, wherein:
Fig. 1 is that example exemplarily shows according to the professional a kind of group-network construction of realization integrated communication of the present invention with the next generation network;
Fig. 2 shows phone/mobile phone in the NGN network environment is initiated audio call to complex communication terminal as caller exemplary process flow;
Fig. 3 shows the exemplary process flow that complex communication terminal is initiated audio call and transferred immediate news to terminal called as caller in the NGN network environment.
Embodiment
For making the object of the invention, technical scheme and advantage clearer, the present invention is made further detailed description below in conjunction with the referenced drawings preferred embodiment.
At present, NGN, IMS, Internet network all adopt the IP technology to carry, and the development of VOIP technology has also promoted the carrying of voice on IP network, for integrated communication provides network foundation.Through adopting the comprehensive communication network framework to carry out professional networking; The user only need have a number of the account; Just can realize various communication functions; Comprise voice, video, short message, instant message, voice conferencing, video conference, synergetic office work, Email or the like, thereby bring more convenient, communication capacity efficiently to the user.For example, telephone number has the whole world property led to, and is also accepted and approval by everybody simultaneously; Telephone number also is expansion and the extension to original voice communication as the unified account number of integrated communication, and the user uses the number of the account of original telephone number as its unified communication; More acceptant and the use of user; Therefore, preferably, use telephone number as the professional unified account of integrated communication.Preferably, the comprehensive communication network framework can also be changed between different communication modes according to state of user, thereby realizes user's unified communication function.
Fig. 1 is that example exemplarily shows according to integrated communication group-network construction of the present invention with the next generation network.Group-network construction illustrated in fig. 1 is a kind of group-network construction under next generation network.But, it should be noted that application of the present invention is not limited to next generation network, but can on the wide band network that any employing IP technology is carried, realize, for example IP Multimedia System (IMS) network, the Internet etc.The difference of the realization of the present invention on various wide band networks only be the to continue difference of control network element.Wherein, Next generation network is mainly realized its calling control through soft switch and is continued; The IMS network is through CSCF (CSCF: Call Session ControlFunction) realize calling out control and continuing, and the Internet is realized its calling control through network elements such as sip servers and continued.
As shown in Figure 1; Complex communication terminal (integrated communication software terminal for example; The integrated communication hard terminal) be linked into the broadband network that IP carries through Session Initiation Protocol, the user realizes various communication functions through operation integrated communication software terminal interface or hard terminal button under the control of synthesis business platform.The call control device of broadband network; Like the CSCF under the soft switch under the NGN network, the IMS network, the sip server under the Internet network etc.; Be linked into the integrated communication business platform through Session Initiation Protocol; Platform mutual through with each service resources server is through the realization of control network element (like soft switch) the control miscellaneous service that continues.
The integrated communication business platform is divided into three layers: SML, service operation layer, service resources layer.The service resources layer provides various basic service abilities, comprises note, instant message, unified message, medium resource service, conferencing resource service, synergetic office work service, fax services, file service, mail service etc.The ability of the application server joint business resource layer in the service operation layer realizes the integrated communication professional ability through the control network element (the for example soft switch in the next generation network, the CSCF in the IMS network, the sip server in the Internet etc.) that continues in the Control Network.Business management system provides the related management function to whole service.
In the integrated communication business platform, SML provides professional management, comprises the management of professional loading, activation, deexcitation, unloading, the configuration modification of system parameters, service parameter, the management of service resources, the management of service operation state etc.The service operation layer is the main body of service operation, for the user provides the integrated communication professional ability; Wherein application server is the service operation platform, and the integrated communication professional ability is provided, and PORTAL (service portal) provides the service management based on WEB, the access service of self-service management.And the service resources layer provides the miscellaneous service resource capability, and resource layer can be a plurality of business service, shares for a plurality of business and uses.
SML is connected with the service operation layer via internal interface, and wherein SML is generally via internal interface, utilizes the TCP/IP technology, through order to the service operation layer be configured, inquiry etc., thereby realize management function to business.
Be connected different resource and the distinct interface that is provided according to the service resources layer between service operation layer and the service resources layer, adopt different protocol, but they carry based on the IP technology all.
In the service resources layer, can comprise with lower unit:
SMC is a short message service center, for complex communication terminal provides function of receiving and sending short message, and the note intercommunication at terminals such as realization and Personal Handyphone System, mobile phone.Short Message Peer to Peer) or SIP (initial session protocol: agreement such as Session Initiation Protocol) SMC provides the short message protocol interface of standard to the service operation layer, like SMPP (Short Message Peer to Peer:.
The IM server is a server of instant message, is used to provide instant message transrecieving and good friend to present function.The IM server provides the instant message interface protocol of standard to the service operation layer, like SIMPLE (process to instant messaging and spatial balance expansion begins agreement), XMPP (scalable message is handled on-the-spot agreement), IMPP (instant messages and space agreement), PRIM (space and instant messages agreement) or other proprietary protocols.
UM is the unified message server, is used to provide the unified message function.Unified message does not have the interface protocol of standard at present, but mainly adopts proprietary protocol to supply calling service.
MRS is a Media Resource Server, is used to provide the conference function of media resource abilities such as warning tone and voice conferencing.Media Gateway Control Protocol) etc. at present Media Resource Server mainly provides SIP, MGCP (MGCP: standard interface protocol supplies the service operation layer to call.
The synergetic office work server provides the synergetic office work ability for the enterprise customer in video conference, comprise that electronic whiteboard, file-sharing, file transfer, webpage function such as share.The present agreement and the disunity that provide of synergetic office work server mainly contains XMPP, T.120 or adopt proprietary protocol.The service operation layer can carry out adaptive calling according to the distinct interface agreement that the service resources layer is provided.
Videoconference server provides the video conference resource, and the video conference bridging functionality is provided.At present, the agreement that provides of videoconference server mainly contains SIP, proprietary protocol etc.
File server is used for being used with Media Resource Server, videoconference server etc., and the source of sound resource is provided, functions such as storage meeting-place recording file.File server provides service through the agreement of standard, like FTP (FTP: File Transfer Protocol) etc.
Mail server provides E-mail service, and its agreement through standard provides service, as POP3 (pop3 post office protocol version 3 POP3 this: Post Office Protocol 3), SMTP (Simple Mail Transfer protocol: Simple Mail Transfer Protocol) etc.
The service resources layer provides the different resources ability, and different interface protocols is provided, and some agreement is standardization or approval in the industry, and some application is fewer, not standardization or adopt proprietary protocol fully of agreement.That ability that the service operation layer can provide according to the service resources layer and interface carry out is adaptive, call, to make full use of the service resources of existing network.
According to the present invention, application server is through rationally using the various resources of resource layer, for the user provides comprehensive communication function.Under this platform architecture; The user only need have a number of the account; Just can obtain the miscellaneous service ability; Comprise the communication service that provides on various telecommunications such as voice call (by communication network, be that Call Control Unit provides, for example in the NGN network, provide), video calling, note, instant message, voice conferencing, video conference, fax, synergetic office work, mail service and the Internet network, realize the function of user's unified account number by soft switch.
Advantageously; Application server is the professional executive program of integrated communication, mutual through with the service resources layer, various communication capacities that can also coordinates user; Actual user mode according to the user; The user's communications ability is changed, made the user under different situations, adopt different communication modes, guarantee user's communication requirement anywhere or anytime.For example, can't surf the Net the user receives under the situation of instant message, and platform can convert instant message to short message and send to the user and can receive on the terminal of note; Can't answer the user under the situation of audio call, can audio call be routed to the user's voice mailbox, perhaps change into the real time communication that Email is realized the user.In addition, can also combine various communication capacities, make the user obtain more convenient communication service.Hold process like the user in meeting, can use the instant message function simultaneously, the user can use multiple communication function simultaneously, satisfies the demand of the unified communication of user.
As stated, integrated communication service groups planar network architecture according to the present invention utilizes the characteristics of NGN, IMS network IP carrying that the integrated communication professional ability is provided.Wherein integrated communication business comprises the communication service that voice, video, note, instant message, voice conferencing, video conference, fax, synergetic office work, Email etc. are realized on IP network.Under this network architecture, server of instant message, sms center, mail server function are independent, the resource capability that provides as business network, and interface is provided, supply its basic capacity of other calling services.Thereby the user only need apply for a number of the account, just can realize various communication functions such as voice, video, short message, instant message, voice conferencing, video conference, fax, synergetic office work, Email.And, according to user's different conditions, can change between the different communication functions, as: calling out changes tone information, Email, and instant message changes short message etc., realizes unified communication function.
Utilization is according to integrated communication group-network construction of the present invention; The interface protocol that each network element of service resources layer provides supplies the service operation layer to call, and the service resources layer can utilize the existing capability of diverse network, like phonetic function, the SMS of Personal Handyphone System net, the instant message function of the Internet, the E-mail service of PSTN network; And some conference system functions etc.; For user's new demand, all right newly-built resource capability is like the synergetic office work ability for enterprise.The various abilities of service resources layer can be shared for a plurality of business.The service operation layer calls through standard interface, and the various communication capacities of utilize resources synthetically layer communicate integration, and is that the user provides comprehensive communication capacity with unified account number.SML provides unified administration interface to the integrated communication business.The user can be provided with the various communication capacities of oneself, communication strategy etc.
Below with reference to accompanying drawing 2 and 3; With complex communication terminal as caller and called be that example is introduced the handling process in the comprehensive communication business system, wherein shown in the accompanying drawing 2 and 3 and following description be that networking structure with next generation network shown in Figure 1 (NGN) is the basis.But based on following description, those skilled in the art obviously can realize according to integrated communication business processing flow of the present invention on the wide band network that other IP technology are carried.
Phone/mobile phone has been shown in Fig. 2 among the NGN has initiated the exemplary process flow of audio call as caller to complex communication terminal; The exemplary process flow that complex communication terminal is initiated audio call and transferred immediate news to terminal called as caller among the NGN has been shown among Fig. 3.
Shown in Fig. 2 A-C, at first in S201, phone/handset call complex communication terminal user's telephone number; So in S202, soft switch routes the call to the integrated communication business platform.Then, the application server of integrated communication business platform calls the corresponding business Resource Unit with actual state information or controls the control network element that continues to realize different communication services according to user's setting.
Called complex communication terminal has been shown among Fig. 2 A has normally landed, and the situation when idle.Shown in Fig. 2 A, in this case, in S203a, application server controls continue control network element call out to complex communication terminal.Then in S204a, the complex communication terminal off-hook.So in S205a, application server sends to soft switch with the complex communication terminal off-hook information; Soft switch is notified caller phone/mobile phone with the complex communication terminal off-hook event in S206a.At last, in S207a, the calling and called conversation.
Situation when complex communication terminal does not land has been shown among Fig. 2 B.Wherein, in the embodiment shown in Fig. 2 B, the user is configured under situation about not landing, sound-recording function is provided, and sends to mailbox.So application server calls Media Resource Server according to the SOT state of termination and user's configuration, and sound pick-up outfit is provided, and prompting caller recording.Then, in S204b, End of Tape, and the soft switch of application server notice discharges and should call out.So in S205b, soft switch notice caller call release.In S206b, application server changes into mail with recording, and sends it in the mailbox of terminal use's setting via mail server.At last, in S207b, complex communication terminal can be checked calling record and recorded message through mailbox.
Among Fig. 2 C complex communication terminal has been shown and has normally landed, but the situation of the user at terminal when being set to be inconvenient to receive calls.So in S203c, application server changes into instant message with the calling situation and sends to server of instant message.Then, in S204c, server of instant message sends to complex communication terminal with instant message, and the user can carry out subsequent treatment according to actual conditions.
Fig. 3 shows among the NGN complex communication terminal as the exemplary process flow of caller.
Fig. 3 A shows complex communication terminal is initiated audio call to terminal called as caller exemplary process flow.Shown in Fig. 3 A, at first in S301a, the caller complex communication terminal is dialed the telephone number of terminal called.So in S302a, soft switch routes the call to integrated communication platform.Application server in the integrated communication platform according to the user data and the state information of terminal called, calls service resources unit or control soft switch and carry out the corresponding communication business in S303a.For example, can accept under the situation of audio call at the user's setting and the current state indication terminal called of terminal called, the application server controls soft switch in the integrated communication platform is to initiate audio call to terminal called.Then, in S304a, the calling terminal account number that terminal called shows, user's off-hook of terminal called.In S305a, application server send soft switch with called off-hook information.In S306a, soft switch is sent caller with called off-hook event then.At last, in S307a, the calling and called conversation.
Fig. 3 B shows the exemplary process flow that complex communication terminal transfers immediate news to terminal called as caller.Shown in Fig. 3 B, at first in S301b, the caller complex communication terminal transfers immediate news to terminal called.So soft switch is routed to integrated communication platform with instant message.Application server in the integrated communication platform is provided with and state information according to the user of terminal called, calls service resources unit or control soft switch to realize communication service.For example, be provided with and state information when showing that terminal called can be accepted instant message the user of terminal called, application server sends to server of instant message with instant message.Then, in S302b, server of instant message sends to instant message called.The terminal account number of terminal called display of calling.
As stated, no matter the user adopts which kind of communication mode (call or instant messaging), its use be same account number.
Introduced according to comprehensive communication business system of the present invention and method through several specific embodiments above.Can know to the detailed description of specific embodiment of the present invention with reference to accompanying drawing that by above by means of according to the method for the invention and system, the characteristics of utilizing NGN, IMS network IP to carry provide the integrated communication professional ability; Thereby the user only need apply for a number of the account; Just can realize various communication functions such as voice, video, short message, instant message, meeting, video conference are worked in coordination with, Email, and preferably, can be according to user's different conditions; Between different communication functions, realize conversion; As: calling out changes tone information, Email, and instant message changes short message etc., realizes unified communication function.But those skilled in the art obviously can expect, the user can carry out suitable setting according to the function that actual conditions and application server provide.
Those skilled in the art can understand, and can adopt any software or/and the form of hardware, and the record recording medium of carrying out program is according to the method for the invention realized the operating process of integrated communication method for processing business of the present invention.
It should be noted, above described execution mode just be used to explain the present invention, be not construed as limiting the invention.
Though describe embodiments of the invention in detail in conjunction with accompanying drawing, for a person skilled in the art, still can make various modifications and change and do not deviate from essence of the present invention and scope to the foregoing description.Therefore, scope of the present invention is only limited appended claims.
Claims (11)
1. an IP carries the comprehensive communication business system in the broadband network, it is characterized in that said system comprises:
A plurality of service resources unit is used to provide the multiple communication service except that audio call;
The control network element that continues is used to realize to user terminal, comprises the continuing of multiple communication service of audio call;
Call Control Unit is used to provide voice call service; And
Application server; Be connected to said a plurality of service resources unit, said control network element and the said Call Control Unit of continuing based on IP with carrying; Be used for being provided with according to the state of called user terminal and the user of said called user terminal; Call corresponding business Resource Unit or Call Control Unit, and realize that via the said control network element that continues corresponding communication is professional;
Wherein, said user terminal utilizes an account number to realize said multiple communication service.
2. according to the system of claim 1; Wherein when called user terminal can be accepted communication service that communication service request asks; Said application server calls the communication service of asking with said communication service request corresponding service resources unit or Call Control Unit, and realizes communication service or the call business that said communication service request is asked via the said control network element that continues.
3. according to the system of claim 1; Wherein when the communication service that the unacceptable communication service request of called user terminal is asked; Said application server is provided with based on the user of said called user terminal; Call corresponding business Resource Unit or Call Control Unit, and the communication service or the call business of the service resources unit of realizing via the said control network element that continues being called.
4. according to the system of claim 1, wherein said a plurality of service resources unit comprises at least one in short message service center, server of instant message, unified message server, Media Resource Server, system's office server, videoconference server, file server, the mail server.
5. according to the system of claim 1, also comprise:
Business management system is connected to said application server, is used for the management comprehensive communication service.
6. according to the system of claim 5, wherein said management comprehensive communication service comprises professional loading, activation, deexcitation, unloading; The configuration modification of system parameters, service parameter; The management of service resources; The management of service operation state.
7. according to the system of claim 1, also comprise:
Service portal is connected to said application server, is used to provide the service management based on WEB, the access service of self-service management.
8. an IP carries the integrated communication operational approach in the broadband network, it is characterized in that said method comprises:
The control network element that continues is routed to application server with communication service request;
Said application server is provided with according to the state of called user terminal and the user of said called user terminal, calls corresponding business Resource Unit or Call Control Unit; With
Realize that via the control network element that continues corresponding communication is professional;
Wherein said service resources unit is used to provide the communication service except that audio call, and said Call Control Unit is used to provide voice call service, and said called user terminal utilizes an account number to realize said multiple communication service.
9. according to Claim 8 method; Wherein when called user terminal can be accepted communication service that said communication service request asks; Said application server calls the communication service of asking with said communication service request corresponding service resources unit or Call Control Unit, and realizes the communication service that said communication service request is asked via the said control network element that continues.
10. according to Claim 8 method; Wherein when the communication service that the unacceptable said communication service request of called user terminal is asked; Said application server is provided with based on the user of said called user terminal; Call corresponding business Resource Unit or Call Control Unit, and the communication service of the service resources unit of realizing via the said control network element that continues being called.
11. method according to Claim 8, wherein said service resources unit comprise in short message service center, server of instant message, unified message server, Media Resource Server, system's office server, videoconference server, file server, the mail server at least one.
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| CN101820431B (en) * | 2010-05-06 | 2015-08-12 | 中兴通讯股份有限公司 | Communication customer end and communication service initiation method |
| WO2012001016A1 (en) * | 2010-06-28 | 2012-01-05 | Skype Ireland Technologies Holdings Limited | Dynamic call routing for real-time handling of inbound voice calls on mobile phones |
| CN102739609A (en) * | 2011-04-08 | 2012-10-17 | 中兴通讯股份有限公司 | Method and apparatus of call processing |
| CN103856454B (en) * | 2012-12-04 | 2017-08-11 | 中国电信股份有限公司 | IP IP multimedia subsystem, IMSs and the method and business intercommunication gateway of Internet service intercommunication |
| CN104219129B (en) * | 2013-05-29 | 2018-05-11 | 中国电信股份有限公司 | Based on multi-platform communication means, apparatus and system |
| CN105323530B (en) * | 2014-06-20 | 2020-06-16 | 三亚中兴软件有限责任公司 | Multimedia cooperation system, equipment control method and device |
| CN107124415A (en) * | 2017-04-28 | 2017-09-01 | 深圳市欧乐在线技术发展有限公司 | A kind of service system and its implementation based on electric signal |
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| CN1652555A (en) * | 2004-02-07 | 2005-08-10 | 华为技术有限公司 | Method for providing information to 1 haotong user |
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