CN101431742B - Communication service access method and system - Google Patents
Communication service access method and system Download PDFInfo
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- CN101431742B CN101431742B CN2008102410255A CN200810241025A CN101431742B CN 101431742 B CN101431742 B CN 101431742B CN 2008102410255 A CN2008102410255 A CN 2008102410255A CN 200810241025 A CN200810241025 A CN 200810241025A CN 101431742 B CN101431742 B CN 101431742B
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Abstract
The invention provides an access method and system of communication service; the method comprises the following steps: receiving the service data access request satisfying the standard information format sent by the service system; detecting the legality of the information format of the service data access request; analyzing and storing the classification service data in the service data access request of the legal information format; sending the essential information of the analyzed classification service data. According to the data structure and alternate flow, the invention realizes the standard and automatically-finished parameter negotiable processes between the systems.
Description
Technical field
The present invention especially in regard to the transfer of data between mobile service data and the CRM system, is a kind of cut-in method and system of communication service about the mobile communication data business technical field concretely.
Background technology
At present, do not have unified interface between the operation system of mobile communication and the CRM system (CRM:customerrelationship management), operation system all is directly to communicate by each service enabler to receive the request message that the user sends from CRM and return the interior of request to the user and perhaps use (as shown in Figure 1) usually.Because each professional supplier's difference, technical thought and service implementation method also have nothing in common with each other, and needs were consulted different interface protocol and processing logic with CRM when this just caused different business to insert.
There is following defective in the mode of above-mentioned operation system and CRM direct communication: when (one) inserts as new operation system, all need to pay close attention to this professional bottom-layer network that service enabler adopted and relevant interface protocol, so just caused CRM inconsistent processing method and technology that different business inserts.(2) during each service access, all need and CRM consults different interface protocol and processing logic, increased the development amount of CRM.(3) CRM can't carry out unified integration processing to data, is difficult to grasp the integral status of market development, and simultaneously, because interface is various, the difficulty of maintenance is how much levels and increases.Each business platform is separate, and is unrelated in development and management, and this brings many problems for group's business normsization, scale fast development.
Summary of the invention
In order to solve the problems of the prior art, the invention provides a kind of cut-in method and system of communication service, with by data structure and interaction flow, parameter-negotiation procedure standard, that finish automatically between the realization system.
One of purpose of the present invention is, a kind of cut-in method of communication service is provided, and said method comprising the steps of: receive the business datum that satisfies the standard information form that operation system sends and insert request; Detect the legitimacy that described business datum inserts the information requested form; The business datum of legal information format is inserted classify traffic data in the request classify dissection process and classification storage; The essential information of the classify traffic data after the dissection process is sent to CRM system CRM.
One of purpose of the present invention is, a kind of connecting system of communication service is provided, and described system comprises: insert the request receiving element, be used to receive the business datum that satisfies the standard information form that operation system sends and insert request; The information format detecting unit is used to detect the legitimacy that business datum inserts the information requested form; The business data processing unit is used for the classify traffic data that the business datum of legal information format the inserts request dissection process of classifying; The business datum memory cell is used for the storage of classifying of the classify traffic data of classification after the dissection process; Insert request transmitting unit, be used for the essential information of the classify traffic data after the dissection process is sent to CRM system CRM.
Beneficial effect of the present invention is, by four mutual between abstract crm system and operation system class data types, measured message format, realized unified standard interface and the flow process that inserts crm system of different business systems, changed present different business systems need with the independent development interface of crm system, greatly reduce interface exploitation, maintenance, management costs, realized that the parameter of the automation between system is consulted automatically.
Description of drawings
Fig. 1 is the schematic diagram that the operation system of prior art inserts crm system.
Fig. 2 is the structural representation of embodiment of the invention CRM connecting system.
Fig. 3 is the structured flowchart of embodiment of the invention CRM connecting system.
Fig. 4 is the structured flowchart of embodiment of the invention business data processing unit.
Fig. 5 is the structured flowchart of embodiment of the invention business datum memory cell.
Fig. 6 is the flow chart of embodiment of the invention CRM cut-in method.
Fig. 7 is the data structure diagram of embodiment of the invention information format.
Fig. 8 is the information format figure of embodiment of the invention service attribute data.
Fig. 9 is the information format figure that the embodiment of the invention is ordered the attribute of a relation data.
Figure 10 is the information format figure of embodiment of the invention flow process attribute data.
Figure 11 is the data content table of embodiment of the invention service attribute data.
Figure 12 is the data content table that the embodiment of the invention is ordered the attribute of a relation data.
Figure 13 is the data content table of embodiment of the invention flow process attribute data.
Figure 14 is the workflow diagram of the embodiment of the invention.
Embodiment
Below in conjunction with description of drawings the specific embodiment of the present invention.As shown in Figure 2, each business platform inserts CRM connecting system 100 by same interface, and CRM connecting system 100 sends to crm system with business datum by same interface and handles.
As shown in Figure 3, the CRM connecting system 100 of the embodiment of the invention comprises: insert request receiving element 101 and be used to receive the business datum access request of satisfying the standard information form that operation system is sent; Information format detecting unit 102 is used to detect the legitimacy that business datum inserts the information requested form; Business data processing unit 103 is used for the classify traffic data that the business datum of legal information format the inserts request dissection process of classifying; Business datum memory cell 104 is used for the storage of classifying of the classify traffic data of classification after the dissection process; Inserting request transmitting unit 105 is used for the essential information of the classify traffic data after the dissection process is sent to CRM system CRM.
As Fig. 4, shown in Figure 5, business data processing unit 103 obtains the service attribute data that insert in the solicited message, and the service attribute title and the property value of described service attribute data is configured; The service attribute title and the property value of 104 pairs of described service attribute data of business datum memory cell are stored.
Business data processing unit 103 obtains to insert orders the attribute of a relation data in the solicited message, and described user's name, Business Name and the service fulfillment time of ordering the attribute of a relation data is configured; 104 pairs of described user's name, Business Name and service fulfillment times of ordering the attribute of a relation data of business datum memory cell store.
Business data processing unit 103 obtains the flow process attribute data that inserts in the solicited message, and the process name and the associated services system of described flow process attribute data is configured; The process name and the associated services system of 104 pairs of described flow process attribute datas of business datum memory cell store.
Business data processing unit 103 obtains the extended attribute data that insert in the solicited message, and the individual business Property Name of described extended attribute data is configured; The individual business Property Name of 104 pairs of described extended attribute data of business datum memory cell is stored.
As shown in Figure 6, the CRM cut-in method of the embodiment of the invention may further comprise the steps: receive the business datum access request (step S101) of satisfying the standard information form that operation system is sent; Detect the legitimacy (step S102) that described business datum inserts the information requested form; The business datum of legal information format is inserted classify traffic data in the request classify dissection process and classification storage (step S103); The essential information of the classify traffic data after the dissection process is sent to CRM system CRM (step S104).
Embodiment one
The CRM connecting system can be arranged in the CRM access platform, this CRM access platform is as the unified platform that inserts crm system of each operation system, standard the unified message form (standard information form) and the interaction flow of the interaction data between crm system and each operation system.
As shown in Figure 7, the standard information form comprises name field, data type field, data format field, data length field and description field, and wherein data type field comprises following four class data formats:
(1) service attribute data: the attribute that identifies each business self, comprise standard attribute and extended attribute, standard attribute including but not limited to: service code, whether SSO interface, service handling duration maximum are arranged, whether black and white lists, black and white lists number, service tariff etc. are arranged, extended attribute is defined by operation system voluntarily according to reference format, necessary informations such as the title of the service attribute of statement operation system personalization, field type, length are so that deployment platform and CRM resolve.As shown in Figure 8, be the service attribute data of standard information form.
(2) order relation data: necessary attribute field in the service subscription process, comprise standard attribute and extended attribute, standard attribute is ordered relation etc. including but not limited to: enterprise name, SPID, enterprise contacts and contact method, the enterprise relation of ordering, division communication record, employee, extended attribute is defined by operation system voluntarily according to reference format, necessary informations such as the title of the service attribute of statement operation system personalization, field type, length are so that deployment platform and CRM resolve.Order relation data and also can be divided into enterprise's order relations data and employee's order relations data.As shown in Figure 9, the enterprise for the standard information form orders relation data.
(3) flow process class data: deployment platform has defined the normal process message in the service handling process, the operation system title that comprise the process name field, relates to, the service attribute that relates to and order the property value that concerns two class data structures, can realize opening, suspend, closing service handling functions such as (comprising that application is closed, arrearage is closed etc.), service combining, as shown in figure 10, be the flow process class data of standard information form.
(4) expansion class data: the operation system personalization attributes that is not included in above 3 kinds of data types, define voluntarily by operation system according to reference format, necessary informations such as the title of the service attribute of statement operation system personalization, field type, length are so that deployment platform and CRM resolve.
During new service access, operation system is according to the data format of standard, to CRM access platform and crm system issuing service attribute, CRM access platform and CRM resolve and local configuration, finish the parameter-negotiation procedure of operation system-deployment platform-crm system, thereby realize the quick deployment in operator's charge system of operation system.
As shown in figure 14, the flow process of disposing based on the operation system charging of above standard data type is as follows:
Operation system sends to the CRM access platform and disposes the checking request, and the CRM access platform comprises the token of this session to business platform loopback authentication message;
Operation system sends authentication response message to the CRM access platform, comprises information such as session token, operation system ID, operation system IP address, and the CRM access platform carries out authentication to the legitimacy of business platform, if operation system is not by authentication, then termination process;
Operation system sends operation system deployment request message according to the message format of standard to the CRM access platform, comprise service attribute, order attribute of a relation, flow out attribute, these four classes data of extended attribute, different operation systems can be selected the parameter type of deployment platform definition, and personalized parameter can write on the extended attribute field;
The CRM access platform judges that according to the field type and the length of four generic attributes that define the form legitimacy of message is for the form legitimate messages, the CRM access platform is resolved the data classifying content, and writing in the system module of CRM access platform correspondence, and the affirmation message of finishing to business platform loopback traffic system deployment;
After the CRM access platform is finished local parsing and typing work, send operation system to crm system and dispose request message, CRM resolves and writes the CRM database according to the message format of standard, and the parameter of submitting to according to operation system is accepted on the interface at crm system and presented simultaneously.
As Fig. 8, shown in Figure 11, the CRM access platform is resolved the data classifying content, and writes in the system module of CRM access platform correspondence and comprise: obtain the service related information in the service attribute data:
Service code: ABJ000001;
Business Name: mobile CRM;
Service attribute 1: whether the enterprise administrator can manage this business, property value: be; Service attribute 2: whether this business can SSO: property value: be; Service attribute 3: whether black and white lists is managed property value: not;
Service product information: ADP00001, name of product, A set meal, 5 yuan/month;
The operation system attribute: whether the enterprise administrator can manage this business, property value: be;
Service management interface address: http://bmcc.com;
Business parameters data: general number 13800000000, extension 1234.
Property value to the service related information in the above-mentioned service attribute data is configured, and each service related information and corresponding property value are stored.
As Fig. 9, shown in Figure 12, the CRM access platform is resolved the data classifying content, and writes in the system module of CRM access platform correspondence and comprise: obtain the relevant information of ordering in the attribute of a relation data:
Enterprise name: commmunication company;
SPID: ADCSS234;
Business Name: mobile office;
Service time: 2008-1-1.
Above-mentioned relevant information of ordering in the attribute of a relation data is configured, and the content of each relevant information is stored.
As Figure 10, shown in Figure 13, the CRM access platform is resolved the data classifying content, and writes in the system module of CRM access platform correspondence and comprise: obtain the relevant information in the flow process attribute data:
Process name: open flow process;
Flow process code: 2345908;
Associated services system: mobile office;
Associated services system code: ABJ123456.
Relevant information in the above-mentioned flow process attribute data is configured, and the content of each relevant information is stored.
The embodiment of the invention is by four mutual between abstract crm system and operation system class data types, measured message format, realized unified standard interface and the flow process that inserts crm system of different business systems, changed present different business systems need with the independent development interface of crm system, greatly reduce interface exploitation, maintenance, management costs, realized that the parameter of the automation between system is consulted automatically.
Above embodiment only is used to illustrate the present invention, but not is used to limit the present invention.
Claims (16)
1. the cut-in method of a communication service is characterized in that, said method comprising the steps of:
Receive the business datum access request of satisfying the standard information form that operation system is sent;
Detect the legitimacy that described business datum inserts the information requested form;
The business datum of legal information format is inserted classify traffic data in the request classify dissection process and classification storage;
The essential information of the classify traffic data after the dissection process is sent to CRM system CRM.
2. the method for claim 1 is characterized in that, described standard information form comprises: title, data type, data format and data length;
Described data type comprises: the service attribute data, order attribute of a relation data, flow process attribute data and extended attribute data.
3. method as claimed in claim 2 is characterized in that, the legitimacy that the described business datum of described detection inserts the information requested form comprises:
Obtain the title that described business datum inserts request, judge whether this title conforms to standard name, legal if then described business datum inserts request, otherwise business datum access request is illegal; Or
Obtain described business datum and insert requested data, judge whether this data type is the service attribute data or orders the attribute of a relation data or flow process attribute data or extended attribute data, legal if then described business datum inserts request, otherwise business datum inserts request illegally; Or
Obtain described business datum and insert requested data format, judge whether this data format conforms to standard data format, legal if then described business datum inserts request, otherwise business datum access request is illegal; Or
Obtain the data length that described business datum inserts request, judge whether this data length conforms to normal data length, legal if then described business datum inserts request, otherwise business datum access request is illegal.
4. method as claimed in claim 2 is characterized in that, described business datum to legal information format inserts classify dissection process and the classification storage of classify traffic data in the request and comprises:
The business datum of obtaining the legal information form inserts the service attribute data in the request, and the service attribute title and the property value of described service attribute data is configured and stores.
5. method as claimed in claim 2 is characterized in that, described business datum to legal information format inserts classify dissection process and the classification storage of classify traffic data in the request and comprises:
Obtain to insert and order the attribute of a relation data in the solicited message, described user's name, Business Name and the service fulfillment time of ordering the attribute of a relation data is configured and stores.
6. method as claimed in claim 2 is characterized in that, described business datum to legal information format inserts classify dissection process and the classification storage of classify traffic data in the request and comprises:
The business datum of obtaining the legal information form inserts the flow process attribute data in the request, and the process name and the associated services system of described flow process attribute data is configured and stores.
7. method as claimed in claim 2 is characterized in that, described business datum to legal information format inserts classify dissection process and the classification storage of classify traffic data in the request and comprises:
The business datum of obtaining the legal information form inserts the extended attribute data in the request, and the individual business Property Name of described extended attribute data is configured and stores.
8. the method for claim 1 is characterized in that, described essential information with the classify traffic data after the dissection process sends to CRM system CRM and comprises:
The operation system deployment solicited message that satisfies the standard information form that will comprise Business Name, service code and tariff information sends to described CRM.
9. the connecting system of a communication service is characterized in that, described system comprises:
Insert the request receiving element, be used to receive the business datum access request of satisfying the standard information form that operation system is sent;
The information format detecting unit is used to detect the legitimacy that business datum inserts the information requested form;
The business data processing unit is used for the classify traffic data that the business datum of legal information format the inserts request dissection process of classifying;
The business datum memory cell is used for the storage of classifying of the classify traffic data of classification after the dissection process;
Insert request transmitting unit, be used for the essential information of the classify traffic data after the dissection process is sent to CRM system CRM.
10. system as claimed in claim 9 is characterized in that, described standard information form comprises: title, data type, data format and data length;
Described data type comprises: the service attribute data, order attribute of a relation data, flow process attribute data and extended attribute data.
11. system as claimed in claim 10, it is characterized in that described information format detecting unit obtains the title that described business datum inserts request, judges whether this title conforms to standard name, legal if then described business datum inserts request, otherwise business datum inserts request illegally; Or
Described information format detecting unit obtains described business datum and inserts requested data, judge whether this data type is the service attribute data or orders the attribute of a relation data or flow process attribute data or extended attribute data, legal if then described business datum inserts request, otherwise business datum inserts request illegally; Or
Described information format detecting unit obtains described business datum and inserts requested data format, judges whether this data format conforms to standard data format, and is legal if then described business datum inserts request, otherwise business datum access request is illegal; Or
Described information format detecting unit obtains the data length that described business datum inserts request, judges whether this data length conforms to normal data length, and is legal if then described business datum inserts request, otherwise business datum access request is illegal.
12. system as claimed in claim 10 is characterized in that, the business datum that described business data processing unit obtains the legal information form inserts the service attribute data in the request, and the service attribute title and the property value of described service attribute data is configured;
Described business datum memory cell is stored the service attribute title and the property value of described service attribute data.
13. system as claimed in claim 10, it is characterized in that, the business datum that described business data processing unit obtains the legal information form inserts orders the attribute of a relation data in the request, and described user's name, Business Name and the service fulfillment time of ordering the attribute of a relation data is configured;
Described business datum memory cell was stored described user's name, Business Name and the service fulfillment time of ordering the attribute of a relation data.
14. system as claimed in claim 10, it is characterized in that, the business datum that described business data processing unit obtains the legal information form inserts the flow process attribute data in the request, and the process name and the associated services system of described flow process attribute data is configured;
Described business datum memory cell is stored the process name and the associated services system of described flow process attribute data.
15. system as claimed in claim 10 is characterized in that, the business datum that described business data processing unit obtains the legal information form inserts the extended attribute data in the request, and the individual business Property Name of described extended attribute data is configured;
Described business datum memory cell is stored the individual business Property Name of described extended attribute data.
16. system as claimed in claim 9 is characterized in that, the operation system deployment solicited message that satisfies the standard information form that described access request transmitting unit will comprise Business Name, service code and tariff information sends to described CRM.
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| CN101631093A (en) * | 2009-08-28 | 2010-01-20 | 中国电信股份有限公司 | Method and system for realizing real-time data exchange interface |
| CN103188089B (en) * | 2011-12-28 | 2017-03-22 | 中国电信股份有限公司 | Method and system for activating resource allocation for multi-product service |
| CN104008158A (en) * | 2014-05-27 | 2014-08-27 | 青岛海信移动通信技术股份有限公司 | Data verification method, verification device and mobile terminal |
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