CN101257541B

CN101257541B - Digital program controlled scheduling communication system based on IP technique and its working method

Info

Publication number: CN101257541B
Application number: CN 200810018885
Authority: CN
Inventors: 霍振龙; 吕航行; 顾义东; 王志明
Original assignee: Changzhou Automation Research Institute Of China Coal Technology & Engineering Group Corp; ROYTEL TECH Ltd; Tiandi Changzhou Automation Co Ltd
Current assignee: Changzhou Automation Research Institute Of China Coal Technology & Engineering Group Corp; ROYTEL TECH Ltd; Tiandi Changzhou Automation Co Ltd
Priority date: 2008-01-30
Filing date: 2008-01-30
Publication date: 2010-09-08
Anticipated expiration: 2028-01-30
Also published as: CN101257541A

Abstract

The invention relates to a digital programmed control scheduling communication system based on IP technique and a working method thereof. The system includes IP telephone terminals, a dispatching desk and a scheduling host and an applying server connected with Ethernet network, wherein, the scheduling host is used for executing call controlling and processing, thus to execute communication business; the applying server is used for executing scheduling business control, CDR acquisition and system configuring management; the applying server is interactive with the scheduling host and the dispatching desk, receives and processes command messages from the dispatching desk, performs corresponding talking business control through a CTI interface of the scheduling host, executes scheduling business, supervises the executing procedure through the CTI interface in the scheduling host, and finally sends the corresponding supervising messages to the dispatching desk. The IP telephone terminals in this invention connect with this system through IP network and are used as extension telephones for subscriber, which can execute scheduling function to the subscriber using these IP telephone terminals, and is applicable to a scheduling communication system configured with an IP network as a support.

Description

Digital program controlled scheduling communication system and method for work thereof based on the IP technology

Technical field

The present invention relates to a kind of digital program controlled scheduling communication system and method for work thereof based on the IP technology.

Background technology

Chinese patent literature notification number CN1457198 discloses a kind of conference dispatching system and method for IP network video conferencing, this system comprises: top GK, one-level GK, MCU and H323 terminal, these equipment all are the equipment of agreement defined H.323, and between GK and MCU, GK and H.323 between terminal room, GK at the same level, H.323 the communication protocol between one-level GK and top GK all adopt standard agreement to expand.Its conferencing over ip television system networking structure is rank groups net management structure, MCU and H.323 terminal all be to manage by top GK or one-level GK, make the conferencing resource of the whole network to use separately according to the GK classification, the shared use of resource be can realize again, and then the extensibility and the interoperability of whole system strengthened greatly.In addition, each GK also provides authentication and dispatch interface, guaranteed that IP network TV conference system of the present invention can make things convenient for and aaa server, ICP and IP intelligent network between realize standard interface.The prior art deficiency be: scheduling feature and method are single, do not possess calling record, call scheduling, singly-bound and directly exhale, monitor, insert conversation and form functions such as MPTY with the both sides of former conversation.

Chinese patent literature publication number CN1581781 discloses a kind of scheduling switching and method of attachment based on IP (H.323) technology, and the scheduling switching device that in based on the scheduling switching of IP (H.323) technology and connection procedure, uses, be applicable to the situation that the calling party can't direct addressin or called out the callee, especially do not know under the situation of callee's number or address to realize and being connected of callee by the scheduling switching device the calling party.The scheduling switching device can make full use of existing network bandwidth resources and address resource, particularly can realize the scheduling switching and be connected under the situation that callee's number is not known by the calling party.

The scheduling switching and the method for attachment based on the IP technology of above-mentioned prior art, be applicable to the situation that the calling party can't direct addressin or called out the callee, especially do not know under the situation of callee's number or address to realize and being connected of callee by the scheduling switching device the calling party.Can not carry out the traffic control of other modes, function singleness does not possess calling record, call scheduling, singly-bound and directly exhales, monitors, inserts conversation and form functions such as MPTY with the both sides of former conversation.

Summary of the invention

Technical problem to be solved by this invention provides a kind of digital program controlled scheduling communication system and method for work of being convenient to dispatch thereof based on the IP technology.

For solving the problems of the technologies described above, the digital program controlled scheduling communication system based on the IP technology of the present invention comprises: IP phone terminal, dispatching desk, dispatching host machine that links to each other with Ethernet and the application server that links to each other with dispatching host machine by Ethernet; Described dispatching desk comprises: by Ethernet PC dispatching desk that links to each other with application server and the hardware scheduling platform that links to each other with application server by the RS232 interface; The hardware scheduling platform all has the dispatcher telephone that links to each other with dispatching host machine by the FXS interface with the PC dispatching desk; Described dispatching host machine links to each other with described IP phone terminal with IP network through Ethernet successively; Dispatching host machine is used for carrying out calls out control and processing, with the executive communication business; Application server is used for the professional control of operation dispatching, CDR gathers and the system configuration management; Application server and dispatching host machine, dispatching desk carry out alternately, receive and handle command messages from dispatching desk, CTI interface by dispatching host machine carries out corresponding talk business control then, with the operation dispatching business, and the CTI interface by dispatching host machine monitors implementation, sends corresponding monitor message to dispatching desk at last.

In the technique scheme, also comprise integrated access equipment as the expansion equipment of IP phone terminal; Integrated access equipment links to each other with described IP network.

In the technique scheme, have on the hardware scheduling platform and the corresponding user's bonded state of each IP phone terminal lamp; The PC dispatching desk is a PC; Described IP phone terminal comprises IP phone terminal 1, IP phone terminal 2 and IP phone terminal 3 at least;

Dispatching host machine comprises:

Call Control Block: be used for calling is controlled and handled, realize basic talk business function;

Signaling processing module: link to each other with Call Control Block, be used to finish the processing of signaling;

Resource management module: link to each other with Call Control Block, be used for VoIP, voice, fax, conferencing resource are managed, and resource service is provided;

Registration service module: link to each other with signaling processing module with Call Control Block respectively, be used to the IP user that registration service is provided;

Database module: link to each other with Call Control Block, be used to store data;

CTI interface module: link to each other with Call Control Block, be used to external host that the talk business control interface is provided;

CDR interface module: link to each other with Call Control Block, be used to export original CDR data;

Network management interface module: link to each other with Call Control Block, be used to provide configuration, monitor-interface, to realize the configuration and the monitoring of dispatching host machine;

Application server comprises:

Dispatching services control module: link to each other with the CTI interface module of described dispatching host machine, be used for carrying out talk business control, realize dispatching services control by the CTI interface of dispatching host machine;

Dispatching desk interface module: link to each other with described dispatching services control module, be used for carrying out information interaction, receive and handle from the order of dispatching desk and to dispatching desk transmitting monitoring information with dispatching desk;

CDR acquisition module: link to each other with the CDR interface module of described dispatching host machine, be used for gathering described CDR data and record the CDR database;

Configuration Manager: the network management interface module with dispatching services control module and described dispatching host machine links to each other respectively, is used for dispatching host machine is configured and operation monitoring.

The method of work of the office call of above-mentioned digital program controlled scheduling communication system based on the IP technology comprises the steps:

(1) user 1 is by the IP phone terminal 2 of IP phone terminal 1 beginning calling party 2 ends, and IP phone terminal 1 sends call setup request message to dispatching host machine;

(2) dispatching host machine sends to call out to IP phone terminal 1 and carries out middle message, begins to handle and calls out;

(3) dispatching host machine sends IP phone terminal 1 off-hook event by the CTI interface to application server, and application server sends IP phone terminal 1 to the hardware scheduling platform and is in off hook state information, shows on the dispatching desk that this IP phone terminal 1 is an off hook state;

(4) dispatching host machine sends call setup request message to callee's IP phone terminal 2;

(5) IP phone terminal 2 sends to call out to dispatching host machine and carries out middle message;

(6) IP phone terminal 2 beginning rings send called terminal ringing message to dispatching host machine;

(7) dispatching host machine sends called terminal ringing message to IP phone terminal 1;

(8) dispatching host machine sends IP phone terminal 2 ring incidents by the CTI interface to application server, and application server sends user 2 to dispatching desk and is in ringing condition information, shows on the dispatching desk that IP phone terminal 2 is a ringing condition;

(9) after user 2 replied, IP phone terminal 2 sent called party answer message to dispatching host machine;

(10) dispatching host machine sends called party answer message to IP phone terminal 1;

(11) dispatching host machine sends user 2 by the CTI interface to application server and replys incident, application server sends to dispatching desk that user 1 is in common call status information, user 2 is in common call status information, shows on the dispatching desk that IP phone terminal 1, IP phone terminal 2 are common talking state;

(12) IP phone terminal 1 is set up being connected of Media Stream with IP phone terminal 2, and user 1 and user 2 begin conversation;

(13) user's 1 on-hook, IP phone terminal 1 sends call release message to dispatching host machine;

(14) dispatching host machine sends call release message to IP phone terminal 2;

(15) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that user 1 is in hook state information, user 2 is in hook state information, shows on the dispatching desk that IP phone terminal 1, IP phone terminal 2 are hook state.

The present invention has positive effect: (A) in the digital program controlled scheduling communication system based on the IP technology of the present invention, dispatching host machine is used for carrying out calls out control and processing, realizes various communication services; Application server is the corollary equipment of dispatching host machine, be connected with dispatching host machine, PC dispatching desk by Ethernet, be connected with the hardware scheduling platform by the RS232 interface, realize functions such as dispatching services control, CDR (call detail record) collection, system configuration management; Application server and dispatching host machine, dispatching desk carry out alternately, receive and handle command messages from dispatching desk, CTI interface by dispatching host machine carries out corresponding talk business control then, realize the function of dispatching services, and the operation of the CTI interface surveillance by dispatching host machine, send corresponding monitor message to dispatching desk.The PC dispatching desk is the corollary equipment of dispatching host machine, links to each other with application server by Ethernet, and the software that operates on the PC dispatching desk provides operation dispatching function operations interface.The hardware scheduling platform is connected with application server by the RS232 interface, and scheduling feature and the operation interface identical with the PC dispatching desk is provided.The used dispatcher telephone of dispatching desk is the common simulation phone, is connected on the FXS mouth of dispatching host machine.The present invention is connected with native system as its subscriber's extension station by IP network with the IP phone terminal, can be that carrying makes up dispatching communication system to using user's operation dispatching function of IP phone terminal, being applicable to the IP network.(B) integrated access equipment of the present invention is convenient to connect a plurality of IP phone terminals as the integrated access equipment of expansion equipment.(C) among the present invention, the user's bonded state lamp on the hardware scheduling platform is corresponding with each IP phone terminal, is used to show the user mode of each IP phone terminal.(D) the various scheduling features that method of work realized of the digital program controlled scheduling communication system based on the IP technology of the present invention can be to the user's operation dispatching between each IP phone terminal, and step is simple and reliable.

Description of drawings

Fig. 1 is the structured flowchart of the digital program controlled scheduling communication system based on the IP technology of the present invention;

Fig. 2 is the high-level schematic functional block diagram based on application server in the digital program controlled scheduling communication system of IP technology and dispatching host machine of the present invention;

Fig. 3 is the flow chart of the IP user among the present invention to dispatching host machine registration and cancellation method;

Fig. 4 is the office call flow chart of the IP user among the present invention 1 to IP user 2;

Fig. 5 is the flow chart of two IP user's office calls being configured to enable calling record among the present invention;

Fig. 6 is the flow chart of the IP user's call scheduling among the present invention;

The flow chart that Fig. 7 directly exhales the IP user for the scheduling singly-bound among the present invention;

Fig. 8 is the flow chart of the incoming call of the scheduling strong cohesiveness IP user among the present invention;

Fig. 9 tolls breakdown the flow chart of IP user's conversation for the scheduling among the present invention;

Figure 10 is for becoming the scheduling intrusion IP user's of MPTY flow chart with former both call sides among the present invention;

Figure 11 among the present invention be inserted into user's communication, the scheduling intrusion IP user's that the opposing party of former conversation is hung up flow chart;

Figure 12 monitors IP user's conversation for the scheduling among the present invention and transfers the flow chart that inserts conversation then to;

Figure 13 finishes the flow chart of switching for the scheduling among the present invention is transferred to an IP user to calling when this user's ring;

Figure 14 finishes the flow chart of switching for the scheduling among the present invention is transferred to an IP user to calling after this user answer;

The flow chart that Figure 15 holds videoconference for the scheduling group calling IP user among the present invention;

The flow chart that Figure 16 controls in videoconference for the scheduling among the present invention;

Figure 17 is the inferior grade IP user in the high-grade IP user's intrusion conversation among the present invention and the flow chart of its conversation.

Embodiment

(embodiment 1)

See Fig. 1, the digital program controlled scheduling communication system based on the IP technology of present embodiment, comprise: IP phone terminal, dispatching desk, the dispatching host machine that links to each other with Ethernet, the application server that links to each other with dispatching host machine by Ethernet, and as the integrated access equipment IAD of the expansion equipment of IP phone terminal; Described dispatching desk comprises: by Ethernet PC dispatching desk that links to each other with application server and the hardware scheduling platform that links to each other with application server by the RS232 interface; Hardware scheduling platform and PC dispatching desk all have the dispatcher telephone that links to each other with dispatching host machine by FXS (Foreign Exchange Station, FXS) interface; Described dispatching host machine links to each other with described IP phone terminal with IP network through Ethernet successively, and integrated access equipment IAD links to each other with described IP network.

Dispatching host machine is used for carrying out calls out control and processing, with the executive communication business; Application server is used for the professional control of operation dispatching, CDR (call detail record, call details record) gathers and the system configuration management; Application server and dispatching host machine, dispatching desk carry out alternately, receive and handle command messages from dispatching desk, CTI (computer-telephonyintegration by dispatching host machine then, compuphone is integrated) interface carries out corresponding talk business control, with the operation dispatching business, and the CTI interface by dispatching host machine monitors implementation, sends corresponding monitor message to dispatching desk at last.

Have on the hardware scheduling platform and the corresponding user's bonded state of each IP phone terminal lamp; The application server hardware carrier is a generic server, and the PC dispatching desk is a PC; Described IP phone terminal comprises IP phone terminal 1, IP phone terminal 2 and IP phone terminal 3 at least.Software on the PC dispatching desk provides operation dispatching function operations interface.The hardware scheduling platform provides the operation interface with scheduling feature identical with PC dispatching desk software.The used telephone terminal of dispatching desk is the common simulation phone

See Fig. 2, dispatching host machine comprises:

Resource management module: link to each other with Call Control Block, be used for Void (Voice overInternet Protocol transmits speech by IP network), voice, fax, conferencing resource are managed, and resource service is provided;

Network management interface module: link to each other with Call Control Block, be used to provide configuration, monitor-interface, to realize the configuration and the monitoring of dispatching host machine.

Still see Fig. 2, application server comprises:

See Fig. 3, the IP user comprises the steps: to the method for dispatching host machine registration and cancellation

(1) the IP phone terminal sends login request message to dispatching host machine;

(2) dispatching host machine is carried out the IP user and is registered the operation back to IP phone terminal transmission registration reply message;

(3) dispatching host machine sends customer registration affair by the CTI interface to application server, and application server sends the user to dispatching desk and is in registration status information, and user's key of registered user's correspondence is shown as login state on the dispatching desk;

(4) the IP phone terminal sends de-registration request message to dispatching host machine;

(5) dispatching host machine is carried out the IP user and is nullified the operation back to IP phone terminal transmission cancellation response message;

(6) dispatching host machine sends the user log off incident by the CTI interface to application server, and application server sends the user to dispatching desk and is in exit state information, and user's key of logging off users correspondence is shown as exit state on the dispatching desk.

See Fig. 4, present embodiment based on the IP user 1 of the digital program controlled scheduling communication system of IP technology method of work to IP user 2 office call, comprise the steps:

(15) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that user 1 is in hook state information, user 2 is in hook state information, shows that with user 1, user's 2 corresponding user's bonded state lamps IP phone terminals 1, IP phone terminal 2 are hook state on the dispatching desk.

See Fig. 5, the digital program controlled scheduling communication system based on the IP technology of present embodiment is configured to enable the method for work of two IP user's office calls of calling record, comprises the steps:

(1) user 1 is by the IP phone terminal 2 of IP phone terminal 1 calling party 1 end, and IP phone terminal 1 sends call setup request message to dispatching host machine;

(3) dispatching host machine sends IP phone terminal 1 off-hook event by the CTI interface to application server, and application server sends IP phone terminal 1 to dispatching desk and is in off hook state information, shows on the dispatching desk that IP phone terminal 1 is an off hook state;

(4) dispatching host machine sends call setup request message to called subscriber 2 IP phone terminal 2;

(8) dispatching host machine sends IP phone terminal 2 ring incidents by the CTI interface to application server, and application server sends IP phone terminal 2 to dispatching desk and is in ringing condition information, shows on the dispatching desk that IP phone terminal 2 is a ringing condition;

(9) user 2 replys, and IP phone terminal 2 sends called party answer message to dispatching host machine;

(11) dispatching host machine sends user 2 by the CTI interface to application server and replys incident, application server sends to dispatching desk that IP phone terminal 1 is in common call status information, IP phone terminal 2 is in common call status information, shows on the dispatching desk that IP phone terminal 1 and IP phone terminal 2 are common talking state;

(13) application server sends to dispatching host machine by the CTI interface and starts record messages;

(14) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 2 respectively, and indicating terminal is rerouted to dispatching host machine with Media Stream;

(15) set up two terminals execution Media Streams changed course that Media Stream connects originally, and set up Media Stream with dispatching host machine and be connected, dispatching host machine realizes the exchange from the Media Stream of two terminals, allows user 1 and user 2 converse;

(16) dispatching host machine is recorded to conversation, generates recording file on application server, and recording substance is write in the file;

(17) user's 1 on-hook, IP phone terminal 1 sends call release message to dispatching host machine;

(18) dispatching host machine sends call release message to IP phone terminal 2;

(19) dispatching host machine is closed recording file;

(20) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that IP phone terminal 1 is in hook state information, IP phone terminal 2 is in hook state information, shows that with user 1, user's 2 corresponding user's bonded state lamps IP phone terminals 1, IP phone terminal 2 are hook state on the dispatching desk.

See Fig. 6, the digital program controlled scheduling communication system based on the IP technology of present embodiment is configured to the method for work of IP user's call scheduling, comprises the steps:

(1) calling subscriber's IP phone terminal 1 sends call setup request message to dispatching host machine;

(3) dispatching host machine sends user's off-hook event by the CTI interface to application server, and application server sends IP phone terminal 1 to dispatching desk and is in off hook state information, shows on the dispatching desk that IP phone terminal 1 is an off hook state;

(4) dispatching host machine is 2 rings of IP phone terminal to called dispatcher telephone;

(5) dispatching host machine sends called terminal ringing message to IP phone terminal 1;

(6) dispatching host machine sends scheduling ring incident by the CTI interface to application server, application server sends IP phone terminal 1 to dispatching desk and is in the call scheduling state information, dispatches the ringing condition information that is in, show on the dispatching desk that this IP phone terminal 1 is the call scheduling state, IP phone terminal 2 is a ringing condition;

(7) dispatcher telephone is IP phone terminal 2 off-hooks;

(8) dispatching host machine sends called party answer message to IP phone terminal 1;

(9) IP phone terminal 1 is set up Media Stream with dispatching host machine and is connected, beginning and scheduling conversation;

(10) dispatching host machine sends scheduling by the CTI interface to application server and replys incident, application server is in to dispatching desk transmission user dispatches call status information, scheduling is in call status information, shows on the dispatching desk that IP phone terminal 1 and IP phone terminal 2 are for dispatching talking state;

(11) calling subscriber's on-hook, IP phone terminal 1 sends call release message to dispatching host machine;

(12) dispatching host machine is sent busy tone to dispatcher telephone;

(13) dispatching host machine sends call release events by the CTI interface to application server, and application server sends the user to dispatching desk and is in hook state information, shows on the dispatching desk that IP phone terminal 1 is a hook state;

(14) dispatcher telephone on-hook;

(15) dispatching host machine sends the dispatcher telephone onhook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in hook state information, and the display scheduling telephone set is a hook state on the dispatching desk.

See Fig. 7, the digital program controlled scheduling communication system based on the IP technology of present embodiment is configured to dispatch the method for work that singly-bound is directly exhaled, and comprises the steps:

(1) dispatcher telephone off-hook;

(2) dispatching host machine is sent dialing tone to dispatcher telephone;

(3) dispatching host machine sends the scheduling off-hook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in off hook state information, and corresponding scheduling shows that described dispatcher telephone is an off hook state on the dispatching desk;

(4) dispatching desk sends user's key information to application server, and application server sends calling party's message by the CTI interface to dispatching host machine;

(5) dispatching host machine sends call setup request message to called subscriber's IP phone terminal;

(6) the IP phone terminal sends to call out to dispatching host machine and carries out middle message;

(7) the IP phone terminal begins ring, and the IP phone terminal sends called terminal ringing message to dispatching host machine;

(8) dispatching host machine is sent ring-back tone to dispatcher telephone;

(9) dispatching host machine sends user's ring incident by the CTI interface to application server, and application server sends the user to dispatching desk and is in the dispatch call state information, shows on the dispatching desk that the IP phone terminal is the dispatch call state;

(10) called subscriber answer, the IP phone terminal sends called party answer message to dispatching host machine;

(11) dispatching host machine stops to send ring-back tone to dispatcher telephone;

(12) the IP phone terminal is set up Media Stream with dispatching host machine and is connected, beginning and scheduling conversation;

(13) dispatching host machine sends the user answer incident by the CTI interface to application server, application server sends to dispatching desk that scheduling is in call status information, the user is in the scheduling call status information, the IP phone terminal that shows described dispatcher telephone and described called subscriber on the dispatching desk is a talking state, and user's bonded state lamp of corresponding called subscriber is shown as the scheduling talking state;

(14) dispatcher telephone on-hook;

(15) dispatching host machine sends call release message to the IP phone terminal;

(16) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that scheduling is in hook state information, the user is in hook state information, and the IP phone terminal with dispatcher telephone, the corresponding user's bonded state of called subscriber lamp display scheduling telephone set, called subscriber on the dispatching desk is a hook state.

See Fig. 8, the digital program controlled scheduling communication system based on the IP technology of present embodiment is configured to dispatch the method for work of strong cohesiveness IP user incoming call, comprises the steps:

(1) scheduling and user's 1 conversation;

(2) user's 2 call schedulings, IP phone terminal 2 sends call setup request message to dispatching host machine;

(3) dispatching host machine sends to call out to IP phone terminal 2 and carries out middle message, begins to handle and calls out;

(4) dispatching host machine sends user's 2 off-hook events by the CTI interface to application server, and application server sends user 2 to dispatching desk and is in off hook state information, and user's bonded state lamp of respective user 2 is shown as off hook state on the dispatching desk;

(5) dispatching host machine sends called terminal ringing message to IP phone terminal 2;

(6) dispatching host machine sends scheduling ring incident by the CTI interface to application server, and application server sends user 2 to dispatching desk and is in the call scheduling state information, and user's bonded state lamp of respective user 2 is shown as the call scheduling state on the dispatching desk;

(7) dispatching desk sends strong cohesiveness key+user's key (user 2) information to application server, and application server sends interpolation user 2 by the CTI interface to dispatching host machine and goes into message related to calls;

(8) dispatching host machine sends called party answer message to IP phone terminal 2;

(9) IP phone terminal 2 is set up Media Stream with dispatching host machine and is connected, and dispatching host machine is scheduling, user 1, MPTY of user's 2 compositions;

(10) dispatching host machine sends user's 2 adding call events by the CTI interface to application server, and application server sends user 2 to dispatching desk and is in the scheduling call status information, and user's bonded state lamp of respective user 2 is shown as the scheduling talking state on the dispatching desk;

(11) user's 2 on-hooks, IP phone terminal 2 sends call release message to dispatching host machine, and user 2 withdraws from conversation, and scheduling and user 1 continue conversation;

(12) dispatching host machine sends user 2 by the CTI interface to application server and withdraws from call event, and application server sends user 2 to dispatching desk and is in hook state information, and user's bonded state lamp of respective user 2 is shown as hook state on the dispatching desk;

See Fig. 9, the method for work of IP user's conversation is tolled breakdown in scheduling, comprises the steps:

(1) user 1 and user's 2 conversations;

(2) dispatching desk sends cancel key+user's key (user 1) information to application server, and application server sends call release message by the CTI interface to dispatching host machine;

(3) dispatching host machine sends call release message, end user 1 and user's 2 conversation to IP phone terminal 1 and IP phone terminal 2 respectively;

(4) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that user 1 is in hook state information, user 2 is in hook state information, and user's bonded state lamp of respective user 1, user 2 all is shown as hook state on the dispatching desk.

See Figure 10, scheduling is inserted conversation and is formed the method for work of MPTY with the both sides of former conversation, comprises the steps:

(1) user 1 IP phone terminal 1 and user's 2 IP phone terminal 2 is in talking state;

(2) dispatcher telephone off-hook;

(3) dispatching host machine is sent dialing tone to dispatcher telephone;

(4) dispatching host machine sends the dispatcher telephone off-hook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in off hook state information, and dispatching desk display scheduling telephone set is an off hook state;

(5) dispatching desk is to the information of application server transmission dispatcher telephone, and application server sends to dispatching host machine by the CTI interface and inserts message related to calls;

(6) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 2 respectively, and indicating terminal is rerouted to dispatching host machine with Media Stream;

(7) IP phone terminal 1 and IP phone terminal 2 carried out the Media Streams changed course, and sets up Media Stream with dispatching host machine and is connected, and dispatching host machine is dispatcher telephone, IP phone terminal 1 and MPTY of IP phone terminal 2 compositions;

(8) dispatching host machine sends the incident of finishing of inserting by the CTI interface to application server, application server sends scheduling to dispatching desk and is in that call status information, user 1 are in the scheduling call status information, user 2 is in the scheduling call status information, shows on the dispatching desk that described dispatcher telephone, IP phone terminal 1 and IP phone terminal 2 are talking state;

(9) dispatcher telephone on-hook, MPTY become the conversation of IP phone terminal 1 and IP phone terminal 2;

(10) dispatching host machine sends the dispatcher telephone onhook event by the CTI interface to application server, and application server sends dispatcher telephone to dispatching desk and is in hook state information, and the display scheduling telephone set is a hook state on the dispatching desk;

(11) application server sends to dispatching host machine by the CTI interface and recovers message related to calls;

(12) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 2 respectively, and indicating terminal is rerouted to the other side with Media Stream;

(13) dispatching host machine sends to application server by the CTI interface and recovers to finish incident, application server is in common call status information to dispatching desk transmission IP phone terminal 1 and IP phone terminal 2, shows that with user 1, user's 2 corresponding user's bonded state lamps IP phone terminals 1 and IP phone terminal 2 are common talking state on the dispatching desk;

(14) IP phone terminal 1 is set up Media Stream with IP phone terminal 2 and is connected, and user 1 and user 2 recover both sides' conversation.

See Figure 11, and be inserted into user's communication, the scheduling intrusion IP user's that the opposing party of former conversation is hung up method of work comprises the steps:

(1) user 1 and user's 2 conversations;

(2) dispatcher telephone off-hook;

(3) dispatching host machine is sent dialing tone to dispatcher telephone;

(4) dispatching host machine sends the dispatcher telephone off-hook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in off hook state information, and user's bonded state lamp of corresponding scheduling is shown as off hook state on the dispatching desk;

(5) dispatching desk sends intrusion key+user's key (user 1) information to application server, and application server sends to dispatching host machine by the CTI interface and inserts message related to calls;

(7) set up two terminals execution Media Streams changed course that Media Stream connects originally, and set up Media Stream with dispatching host machine and be connected, dispatching host machine is formed a MPTY to scheduling, user 1, user 2;

(8) dispatching host machine sends the incident of finishing of inserting by the CTI interface to application server, application server sends to dispatching desk that scheduling is in call status information, user 1 is in the scheduling call status information, user's bonded state lamp of corresponding scheduling is shown as talking state on the dispatching desk, and user's bonded state lamp of respective user 1 is shown as the scheduling talking state;

(9) application server sends to dispatching host machine by the CTI interface and hangs up user's 2 message;

(10) dispatching host machine sends call release message to IP phone terminal 2, and user 2 withdraws from conversation, and MPTY becomes scheduling and user's 1 conversation;

(11) dispatching host machine sends user 2 by the CTI interface to application server and withdraws from call event, and application server sends user 2 to dispatching desk and is in hook state information, and user's bonded state lamp of respective user 2 is shown as hook state on the dispatching desk;

See Figure 12, scheduling is monitored IP user's conversation and is transferred the method for work of inserting conversation then to, comprises the steps:

(12) during user 1 IP phone terminal 1 is conversed with user 2 IP phone terminal 2;

(13) dispatcher telephone off-hook;

(14) dispatching host machine is sent dialing tone to dispatcher telephone;

(15) dispatching host machine sends the dispatcher telephone off-hook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in off hook state information, and user's bonded state lamp corresponding on the dispatching desk is shown as off hook state;

(16) dispatching desk sends intrusion key+user's key (user 1) information to application server, be the intrusion order and with IP phone terminal 1 corresponding user profile, application server sends to dispatching host machine by the CTI interface and inserts single tin of message related to calls;

(17) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 2 respectively, and indicating terminal is rerouted to dispatching host machine with Media Stream;

(18) set up two terminals execution Media Streams changed course that Media Stream connects originally, and set up Media Stream with dispatching host machine and be connected, dispatching host machine is formed a MPTY to dispatcher telephone, IP phone terminal 1 and IP phone terminal 2, and scheduling is single tin in conversation;

(19) dispatching host machine sends the incident of finishing of inserting by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in call status information, and user's bonded state lamp of corresponding scheduling is shown as talking state on the dispatching desk;

(20) dispatching desk sends the intrusion key information to application server, and application server sends to dispatching host machine by the CTI interface scheduling conversation attribute (hearing) message is set;

(21) dispatching host machine is changed to scheduling can hear, monitors to transfer intrusion to;

(22) dispatching host machine is provided with talking state by the CTI interface to the application server transmission and finishes incident, application server is in to dispatching desk transmission user 1 dispatches call status information, user 2 is in the scheduling call status information, and user's bonded state lamp of respective user 1, user 2 all is shown as the scheduling talking state on the dispatching desk.

Figure 13 finishes the method for work of switching for the scheduling among the present invention is transferred to an IP user to calling when this user's ring, comprise the steps:

(1) scheduling and user's 1 conversation;

(2) dispatching desk sends transfer key+user's key (user 2) information to application server, and application server sends to dispatching host machine by the CTI interface and keeps user's 1 message related to calls;

(3) dispatching host machine keeps user 1, and the user is holded music for 1 tin, and dispatching host machine sends user 1 by the CTI interface to application server and is held incident;

(4) application server sends calling party's 2 message by the CTI interface to dispatching host machine;

(5) dispatching host machine sends call setup request message to IP phone terminal 2;

(6) IP phone terminal 2 sends to call out to dispatching host machine and carries out middle message;

(7) IP phone terminal 2 beginning rings, IP phone terminal 2 sends called terminal ringing message to dispatching host machine;

(8) dispatching host machine sends user's 2 ring incidents by the CTI interface to application server, and application server sends user 2 to dispatching desk and is in the dispatch call state information, and user's bonded state lamp of respective user 2 is shown as the dispatch call state on the dispatching desk;

(9) dispatcher telephone on-hook;

(10) dispatching host machine sends the scheduling onhook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in hook state information, and user's bonded state lamp of corresponding scheduling is shown as hook state on the dispatching desk;

(11) application server sends relayed call message by the CTI interface to dispatching host machine;

(12) dispatching host machine is carried out and is called out switch over operation, sets up between user 1 and user 2 and calls out;

(13) dispatching host machine sends switching by the CTI interface to application server and finishes incident, application server sends to dispatching desk that user 1 is in off hook state information, user 2 is in ringing condition information, user's bonded state lamp of respective user 1 is shown as off hook state on the dispatching desk, and user's bonded state lamp of respective user 2 is shown as ringing condition;

(14) user 2 replys, and IP phone terminal 2 sends called party answer message to dispatching host machine;

(15) dispatching host machine sends called party answer message to IP phone terminal 1;

(16) dispatching host machine sends user 2 by the CTI interface to application server and replys incident, application server sends to dispatching desk that user 1 is in common call status information, user 2 is in common call status information, and user's bonded state lamp of respective user 1, user 2 all is shown as common talking state on the dispatching desk;

(17) IP phone terminal 1 is set up Media Stream with IP phone terminal 2 and is connected, and user 1 and user 2 begin conversation.

Figure 14 finishes the method for work of switching for the scheduling among the present invention is transferred to an IP user to calling after this user answer, comprise the steps:

(1) scheduling and user's 1 conversation;

(10) dispatching host machine sends user 2 by the CTI interface to application server and replys incident, and application server sends user 2 to dispatching desk and is in the scheduling call status information, and user's bonded state lamp of respective user 2 is shown as the scheduling talking state on the dispatching desk;

(11) IP phone terminal 2 is set up medium with dispatching host machine and is connected;

(12) application server passes through the CTI interface and sends to dispatching host machine and set up meeting message;

(13) dispatching host machine is formed a MPTY to scheduling, user 1, user 2;

(14) dispatching host machine is passed through the CTI interface and is sent to application server and set up meeting and finish incident;

(15) dispatcher telephone on-hook, MPTY become user 1 and user's 2 conversations;

(16) dispatching host machine sends the scheduling onhook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in hook state information, and user's bonded state lamp of corresponding scheduling is shown as hook state on the dispatching desk;

(17) application server sends to dispatching host machine by the CTI interface and recovers message related to calls;

(18) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 2 respectively, and indicating terminal is rerouted to the other side with Media Stream;

(19) dispatching host machine sends to application server by the CTI interface and recovers to finish incident, application server sends to dispatching desk that user 1 is in common call status information, user 2 is in common call status information, and user's bonded state lamp of respective user 1, user 2 all is shown as common talking state on the dispatching desk;

(20) IP phone terminal 1 is set up Media Stream with IP phone terminal 2 and is connected, user 1 and user's 2 conversations.

Figure 15 comprises the steps: for the method for work that the scheduling IP user among the present invention holds videoconference

(1) dispatcher telephone off-hook;

(2) dispatching host machine is sent dialing tone to dispatcher telephone;

(3) dispatching host machine sends the scheduling off-hook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in off hook state information, and user's bonded state lamp of corresponding scheduling is shown as off hook state on the dispatching desk;

(4) dispatching desk sends the group calling key information to application server, and application server sends a plurality of calling party's message (a piece of news is called out a user in the user's group that pre-sets) by the CTI interface simultaneously to dispatching host machine;

(5) dispatching host machine sends call setup request message to a plurality of called subscribers' IP phone terminal simultaneously;

(8) dispatching host machine sends user's ring incident by the CTI interface to application server, and application server sends the user to dispatching desk and is in the dispatch call state information, and user's bonded state lamp of corresponding called subscriber is shown as the dispatch call state on the dispatching desk;

(9) called subscriber answer, the IP phone terminal sends called party answer message to dispatching host machine;

(10) the IP phone terminal is set up Media Stream with dispatching host machine and is connected;

(11) dispatching host machine sends the user answer incident by the CTI interface to application server;

(12) application server send to add user's discussion part of joining by the CTI interface to dispatching host machine;

(13) dispatching host machine adds videoconference to the user;

(14) dispatching host machine adds meeting event by the CTI interface to application server transmission user, and application server is in meeting to dispatching desk transmission user and hears state information, and user's bonded state lamp of corresponding this user is shown as meeting and hears state on the dispatching desk.

The method of work that Figure 16 controls in videoconference for the scheduling among the present invention comprises the steps:

(1) scheduling and user carry out videoconference;

(2) dispatching desk sends meeting Dan Tingjian+user's key information to application server, and application server sends to dispatching host machine by the CTI interface user's communication attribute (single tin) message is set;

(3) to the application server transmission conversation attribute is set by the CTI interface after the dispatching host machine executable operations and finishes incident, application server sends the user to dispatching desk and is in the single listen state information of meeting, and user's bonded state lamp of corresponding this user is shown as the single listen state of meeting on the dispatching desk;

(4) dispatching desk sends meeting to application server and hears key+user's key information, and application server sends to dispatching host machine by the CTI interface user's communication attribute (hearing) message is set;

(5) to the application server transmission conversation attribute is set by the CTI interface after the dispatching host machine executable operations and finishes incident, application server is in meeting to dispatching desk transmission user and hears state information, and user's bonded state lamp of corresponding this user is shown as meeting and hears state on the dispatching desk;

(6) dispatching desk sends to application server chairman's key+user's key information is set, application server sends a plurality of user's communication attribute message (user in the corresponding meeting of a piece of news) that are provided with by the CTI interface simultaneously to dispatching host machine, wherein Xuan Ding user is chairman, be made as and hear, all the other users are the audience, are made as single tin;

(7) to many of application server transmissions the conversation attribute is set by the CTI interface after the dispatching host machine executable operations and finishes incident (the corresponding operation of incident), application server is in meeting to user of dispatching desk transmission and hears that state information and many users are in the single listen state information of meeting, user's bonded state lamp of corresponding chairman user is shown as meeting and hears state on the dispatching desk, and user's bonded state lamp of corresponding all the other audience users all is shown as the single listen state of meeting;

(8) dispatching desk sends cancellation chairman key information to application server, application server sends a plurality of user's communication attribute message (an audience user in the corresponding meeting of a piece of news) that are provided with by the CTI interface simultaneously to dispatching host machine, audience users all in the meeting is made as hears;

(9) to many of application server transmissions the conversation attribute is set by the CTI interface after the dispatching host machine executable operations and finishes incident (the corresponding operation of incident), application server is in meeting to many users of dispatching desk transmission and hears state information, and user's bonded state lamp of corresponding audience user all is shown as the single listen state of meeting on the dispatching desk.

Figure 17 comprises the steps: for the inferior grade IP user in the high-grade IP user's intrusion conversation among the present invention and the method for work of its conversation

(1) in user 1 IP phone terminal 1 and user's 2 IP phone terminal 2 conversation;

(2) user 3 IP phone terminal 3 calling parties' 1 IP phone terminal 1, IP phone terminal 3 sends call setup request message to dispatching host machine;

(3) dispatching host machine sends to call out to IP phone terminal 3 and carries out middle message, begins to handle and calls out;

(4) dispatching host machine sends user's 3 off-hook events by the CTI interface to application server, and application server sends user 3 to dispatching desk and is in off hook state information, and the IP phone terminal 3 of explicit user 3 is an off hook state on the dispatching desk;

(5) dispatching host machine sends called terminal ringing message to IP phone terminal 3;

(6) dispatching host machine sends called party answer message to IP phone terminal 3;

(7) IP phone terminal 3 is set up Media Stream with dispatching host machine and is connected;

(8) dispatching host machine sends user 3 incident of calling forward on busy by the CTI interface to application server;

(9) application server sends to dispatching host machine by the CTI interface and inserts message related to calls;

(10) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 2 respectively, and indicating terminal is rerouted to dispatching host machine with Media Stream;

(11) set up two terminals execution Media Streams changed course that Media Stream connects originally, and set up Media Stream with dispatching host machine and be connected, dispatching host machine is formed a MPTY to IP phone terminal 1, IP phone terminal 2 and IP phone terminal 3;

(12) dispatching host machine sends the incident of finishing of inserting by the CTI interface to application server;

(13) application server sends to dispatching host machine by the CTI interface and hangs up user's 2 message;

(14) dispatching host machine sends call release message to IP phone terminal 2, and user 2 withdraws from conversation, and MPTY becomes user 1 and user's 3 conversations;

(15) dispatching host machine sends user 2 by the CTI interface to application server and withdraws from call event, and application server sends user 2 to dispatching desk and is in hook state information, shows on the dispatching desk that IP phone terminal 2 is a hook state;

(16) application server sends to dispatching host machine by the CTI interface and recovers message related to calls;

(17) dispatching host machine sends the Media Stream redirected message to IP phone terminal 1 and IP phone terminal 3 respectively, and indicating terminal is rerouted to the other side with Media Stream;

(18) dispatching host machine sends to application server by the CTI interface and recovers to finish incident, application server sends to dispatching desk that user 1 is in common call status information, user 3 is in common call status information, shows on the dispatching desk that IP phone terminal 1 and IP phone terminal 3 are common talking state;

(19) IP phone terminal 1 is set up Media Stream with IP phone terminal 3 and is connected, user 1 and user's 3 conversations.

Claims

1. the digital program controlled scheduling communication system based on the IP technology is characterized in that comprising: IP phone terminal, dispatching desk, dispatching host machine that links to each other with Ethernet and the application server that links to each other with dispatching host machine by Ethernet; Described dispatching desk comprises: by Ethernet PC dispatching desk that links to each other with application server and the hardware scheduling platform that links to each other with application server by the RS232 interface; The hardware scheduling platform all has the dispatcher telephone that links to each other with dispatching host machine by the FXS interface with the PC dispatching desk; Described dispatching host machine links to each other with described IP phone terminal with IP network through Ethernet successively;

Dispatching host machine is used for carrying out calls out control and processing, with the executive communication business; Application server is used for the professional control of operation dispatching, CDR gathers and the system configuration management; Application server and dispatching host machine, dispatching desk carry out alternately, receive and handle command messages from dispatching desk, CTI interface by dispatching host machine carries out corresponding talk business control then, with the operation dispatching business, and the CTI interface by dispatching host machine monitors implementation, sends corresponding monitor message to dispatching desk at last.

2. the digital program controlled scheduling communication system based on the IP technology according to claim 1 is characterized in that: also comprise the Integrated Access Device as the expansion equipment of IP phone terminal; Integrated Access Device links to each other with described IP network.

3. the digital program controlled scheduling communication system based on the IP technology according to claim 2 is characterized in that: have on the hardware scheduling platform and the corresponding user's bonded state of each IP phone terminal lamp; The PC dispatching desk is a PC; Described IP phone terminal comprises IP phone terminal 1, IP phone terminal 2 and IP phone terminal 3 at least;

Dispatching host machine comprises:

Application server comprises:

4. the method for work of the office call of the digital program controlled scheduling communication system based on the IP technology according to claim 3 comprises the steps:

5. the method for work of the office call of enabling calling record of the digital program controlled scheduling communication system based on the IP technology according to claim 3 comprises the steps:

(19) dispatching host machine is closed recording file;

(20) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that IP phone terminal 1 is in hook state information, IP phone terminal 2 is in hook state information, shows on the dispatching desk that IP phone terminal 1, IP phone terminal 2 are hook state.

6. the method for work of the call scheduling of the digital program controlled scheduling communication system based on the IP technology according to claim 3 comprises the steps:

(6) dispatching host machine sends scheduling ring incident by the CTI interface to application server, application server sends IP phone terminal 1 to dispatching desk and is in the call scheduling state information, dispatches the ringing condition information that is in, show on the dispatching desk that this I P telephone terminal 1 is the call scheduling state, IP phone terminal 2 is a ringing condition;

(7) dispatcher telephone is IP phone terminal 2 off-hooks;

(12) dispatching host machine is sent busy tone to dispatcher telephone;

(14) dispatcher telephone on-hook;

(15) dispatching host machine sends the dispatcher telephone onhook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in hook state information, and dispatching desk display scheduling telephone set is a hook state.

7. the method for work that the scheduling singly-bound of the digital program controlled scheduling communication system based on the IP technology according to claim 3 is directly exhaled comprises the steps:

(1) dispatcher telephone off-hook;

(2) dispatching host machine is sent dialing tone to dispatcher telephone;

(7) the IP phone terminal begins ring, and sends called terminal ringing message to dispatching host machine;

(8) dispatching host machine is sent ring-back tone to dispatcher telephone;

(14) dispatcher telephone on-hook;

(16) dispatching host machine sends call release events by the CTI interface to application server, application server sends to dispatching desk that scheduling is in hook state information, the user is in hook state information, and display scheduling telephone set, called subscriber's IP phone terminal is a hook state on the dispatching desk.

8. the scheduling of the digital program controlled scheduling communication system based on the IP technology according to claim 3 is inserted conversation and is formed the method for work of MPTY with the both sides of former conversation, comprises the steps:

(2) dispatcher telephone off-hook;

(3) dispatching host machine is sent dialing tone to dispatcher telephone;

(13) dispatching host machine sends to application server by the CTI interface and recovers to finish incident, application server is in common call status information to dispatching desk transmission IP phone terminal 1 and IP phone terminal 2, shows on the dispatching desk that IP phone terminal 1 and IP phone terminal 2 are common talking state;

9. the scheduling of the digital program controlled scheduling communication system based on the IP technology according to claim 3 is monitored IP user's conversation and is transferred the method for work of inserting conversation then to, comprises the steps:

(1) during user 1 IP phone terminal 1 is conversed with user 2 IP phone terminal 2;

(2) dispatcher telephone off-hook;

(3) dispatching host machine is sent dialing tone to dispatcher telephone;

(4) dispatching host machine sends the dispatcher telephone off-hook event by the CTI interface to application server, and application server sends scheduling to dispatching desk and is in off hook state information, and user's bonded state lamp corresponding on the dispatching desk is shown as off hook state;

(5) dispatching desk to application server send the intrusion order and with IP phone terminal 1 corresponding user profile, application server sends to dispatching host machine by the CTI interface and inserts single tin of message related to calls;

(7) described two terminals are carried out the Media Stream changed course, set up Media Stream with dispatching host machine and are connected, and dispatching host machine is formed a MPTY to dispatcher telephone, IP phone terminal 1 and IP phone terminal 2, and dispatcher telephone is single tin in conversation;

(8) dispatching host machine sends the incident of finishing of inserting by the CTI interface to application server, and application server sends dispatcher telephone to dispatching desk and is in call status information, and user's bonded state lamp of corresponding scheduling is shown as talking state on the dispatching desk;

(9) dispatching desk sends the intrusion order to application server, and application server sends to dispatching host machine by the CTI interface scheduling conversation attribute message is set;

(10) dispatching host machine is changed to dispatcher telephone can hear, monitors to transfer intrusion to;

(11) dispatching host machine is provided with talking state by the CTI interface to the application server transmission and finishes incident, application server is in to dispatching desk transmission user 1 dispatches call status information, user 2 is in the scheduling call status information, and user's bonded state lamp of respective user 1, user 2 all is shown as the scheduling talking state on the dispatching desk.

10. the method for work that the scheduling IP user of the digital program controlled scheduling communication system based on the IP technology according to claim 3 holds videoconference comprises the steps:

(1) dispatcher telephone off-hook;

(2) dispatching host machine is sent dialing tone to dispatcher telephone;

(4) dispatching desk sends the group calling key information to application server, and application server sends a plurality of calling party's message by the CTI interface simultaneously to dispatching host machine;

(6) each IP phone terminal sends to call out to dispatching host machine and carries out middle message;

(7) each IP phone terminal begins ring, and each IP phone terminal sends called terminal ringing message to dispatching host machine;

(8) each dispatching host machine sends user's ring incident by the CTI interface to application server, and application server sends each user to dispatching desk and is in the dispatch call state information, shows on the dispatching desk that each user is the dispatch call state;

(9) one called subscriber answers, corresponding IP phone terminal sends called party answer message to dispatching host machine;

(10) this IP phone terminal is set up Media Stream with dispatching host machine and is connected;

(13) dispatching host machine adds videoconference to the user;

(14) dispatching host machine adds meeting event by the CTI interface to application server transmission user, and application server is in meeting to dispatching desk transmission user and hears state information, shows on the dispatching desk that described IP phone terminal is that state is heard in meeting.