CN101206755A - Intelligent follow-up method for hospital - Google Patents
Intelligent follow-up method for hospital Download PDFInfo
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- CN101206755A CN101206755A CNA2007100296284A CN200710029628A CN101206755A CN 101206755 A CN101206755 A CN 101206755A CN A2007100296284 A CNA2007100296284 A CN A2007100296284A CN 200710029628 A CN200710029628 A CN 200710029628A CN 101206755 A CN101206755 A CN 101206755A
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Abstract
The invention relates to a hospital intelligent follow-up method which comprises a hospital client relationship management system. The method comprises the following steps of:(1)accessing the hospital client relationship management system and building a follow-up task; (2) selecting the follow-up templates of the hospital client relationship management system, or inputting a follow-up condition to create a new follow-up template; (3) selecting follow-up clients to save in the hospital client relationship management system; (4) distributing the client follow-up tasks and performing the client follow-up tasks. The invention provides a hospital intelligent follow-up method with workload simplified, efficiency promoted and doctor-patient information precisely provided.
Description
[technical field]
The present invention relates to a kind of intelligent follow-up method for hospital that uses hospital management system to carry out.
[background technology]
Medical service quality is one of key factor of medical tangle formation.According to the regulation of national common disease diagnosis and treatment standard, most disease all needs the tracking of following up a case by regular visits to after the treatment.Following up a case by regular visits to is last guarantee to treatment results, is the effective monitoring to PD.Because medical science is an empirical science,,, also obtain best data resource simultaneously for the raising of medical level not only for therapeutic quality brings help if follow up a case by regular visits to well-donely.But because the scarcity of doctor's resource, only diagnostic work of doctor just seriously exceeds load, and in addition, work such as operation, treatment, academic exchange more are can't bear the heavy load; So, follow up a case by regular visits to this work that is similar to after sale service and then be in the state of nobody shows any interest in always.Yet the intelligent follow-up system can be when not increasing the working doctor amount can finish the requirement of following up a case by regular visits to each patient's individual character for the doctor again.Both, also brought material benefit for the doctor for the patient brings guarantee.In addition, following up a case by regular visits to communication also is one of method of the most effective alleviation conflict between doctors and patients originally.
From learning, importance, the necessity of following up a case by regular visits to work are no doubt about its.Be that hospital or patient need a communicative channel intelligence, ready-made after the patient leaves hospital.Current each hospital, also corresponding many standards, the regulations put into effect of HMOs.Unified tabulation, special messenger are responsible for, report step by step.Because of leaking all back of visiting, failing to report or practise fraud and cause, investigate the responsibility of the person of following up a case by regular visits to.Be exactly under such policy, the effect of following up a case by regular visits to is still obvious inadequately.Here remove outside the doctor subjective factors, more reason is that the work of following up a case by regular visits to is too loaded down with trivial details, workload is too big.Formulate the corresponding form of following up a case by regular visits to according to various disease, screening patient crowd, phone inquiry, record conversation content, data statistics or the like a series of activities does not have under the support of system platform again, and is strong by manual pattern difficulty entirely, workload is big, low the well imagining of efficient.Single is not to phone the patient with regard to this link of making a phone call at every turn, and the patient waits on the phone next door, and this needs the round-the-clock tracking of doctor.All do not know to spend how many working times of doctor with regard to this point.In this case, some doctor seldom even is not ready to follow up a case by regular visits to, to having followed up a case by regular visits to the psychology of conflicting.But from cure the sickness to save the patient, the angle of medical research needs the statistics of following up a case by regular visits to and following up a case by regular visits to again, so directly causing the result is exactly the decline of following up a case by regular visits to quality and quantity, has also reduced result of treatment simultaneously.In addition, because patient treatment finishes to leave hospital, any information after hospital does not understand the patient and leaves hospital, this also is a major reason of aggravation conflict between doctors and patients.No matter be the demand of medical research thus or improve doctor-patient relationship, provide service targetedly or the needs after the response patient leaves hospital fast, all need a communicative channel intelligence, ready-made to the patient.
Therefore, provide a kind of workload simplification, efficient height, provide the intelligent follow-up method for hospital of accurate doctors and patients' information real for necessary.
[summary of the invention]
The purpose of this invention is to provide a kind of workload simplification, efficient height, the intelligent follow-up method for hospital of accurate doctors and patients' information is provided.
For realizing the object of the invention, provide following technical scheme:
This medical treatment reservation system is a function system in the hospital client relationship management system, it comprises the service end Service Processing Module that is connected with the service end database, the client Service Processing Module that is connected with client database, calling device and proxy interface, hospital connects calling device by calling proxy interface, this client Service Processing Module connects calling device by proxy interface, the information that service end receives according to calling device, again by service end Service Processing Module typing customer data, client's condition, and call database, make resource allocation and handle, find out adaptation data and generate report or the reservation result according to customer demand.
This client Service Processing Module connects by HIS gateway and hospital information system (HIS, HospitalInformation System).This service end Service Processing Module and client Service Processing Module are provided with the HCRM gateway, do authentication by the HCRM gateway and connect.This service end Service Processing Module is provided with the HCRM gateway, can be connected with the HCRM gateway by the HIS gateway between client Service Processing Module and the service end Service Processing Module.The data file that the HCRM gateway processes is uploaded, real time billing note mutual.
This service end Service Processing Module connects Short Message Service Gateway.Short Message Service Gateway is to be used for receiving and dispatching note, connects note operator, can receive the client requests note, and send information for hospital or reservation as a result note to the client.
This service end Service Processing Module connects the note processing module to make accounting processing.The note that the main disposal system of this note processing module receives do to charge confirm is handled, and generates to charge and the direction notice hospital end generation electronics note etc. of registering.
Intelligent follow-up method for hospital is characterized in that it comprises hospital client relationship management system, and this method may further comprise the steps:
(1) lands hospital client relationship management system, set up the task of following up a case by regular visits to;
(2) select the template of following up a case by regular visits in the hospital client relationship management system, or the input condition of following up a case by regular visits to generates the new template of following up a case by regular visits to;
(3) client is followed up a case by regular visits in screening, and is stored in hospital client relationship management system;
(4) distribute the client to follow up a case by regular visits to task, carry out the client and follow up a case by regular visits to.
According to following up a case by regular visits to standard, regulations and basic demand, set in advance the multiple template of following up a case by regular visits in the hospital client relationship management system, used for the various tasks of following up a case by regular visits to.The user also can select and be provided with certain conditions, regenerates the new template of following up a case by regular visits to, and can be kept in the system.
System user such as doctor want newly-built one and follow up a case by regular visits to masterplate, he can select one from the masterplate the inside of following up a case by regular visits to that system exists, and then this is followed up a case by regular visits to masterplate and makes amendment, and comprises the modification of title, the modification of problem has reached the relevance of problem between straight and has revised, and perhaps increases problem, deletion problem.Preserve after modification is finished and get final product.If he thinks that one of brand-new making follows up a case by regular visits to masterplate, then need to fill in and follow up a case by regular visits to title, step, problem, the relevance between problem.Certainly he also can revise the masterplate of setting up of following up a case by regular visits to himself, and operation steps is the same, and unique difference can only be revised the masterplate of following up a case by regular visits to of not issue exactly.Follow up a case by regular visits to masterplate as for deletion, then must be that I set up, not issue follow up a case by regular visits to masterplate, otherwise can not delete.
System user such as doctor will carry out a client and follow up a case by regular visits to, and at first will set up one and follow up a case by regular visits to task, select the masterplate of following up a case by regular visits to that this client follows up a case by regular visits to then, set client's screening conditions, the preservation task.Because followed up a case by regular visits to cost each time, so need examining of leader.Comprise further that after step (3) client's task of following up a case by regular visits to examines step, when the task of following up a case by regular visits to is examined by then entering next step, otherwise system returns original state.
When the task of following up a case by regular visits to examine by after, seat is responsible for and will be carried out Task Distribution to this task of following up a case by regular visits to, and formulates some seat and finishes this task.The seat that is assigned to the task of following up a case by regular visits to carries out the client follows up a case by regular visits to, and Follow-up results is preserved.The client follows up a case by regular visits to and can link up and finish by hospital's phone of attending a banquet, or by by Short Message Service Gateway, finishes with the note question and answer mode, can also finish by network questionnaire issue or mail questionnaire form or other forms.For analysis, system can feed back to the result promoter doctor of task automatically in client's Follow-up results and the data entry system database, and the client follows up a case by regular visits to end.
The invention provides a kind of workload simplification, efficient height, the intelligent follow-up method for hospital of accurate doctors and patients' information is provided.
[description of drawings]
Fig. 1 is the FB(flow block) of intelligent follow-up method for hospital of the present invention;
Fig. 2 be intelligent follow-up method for hospital of the present invention follow up a case by regular visits to the Template Manager FB(flow block).
[embodiment]
See also Fig. 1 and Fig. 2, below in conjunction with running that illustrates intelligent follow-up method for hospital of the present invention and management:
As shown in Figure 1, system user such as doctor will carry out a client and follow up a case by regular visits to, and the initial landing system sets up one and follows up a case by regular visits to task, select the masterplate of following up a case by regular visits to that this client follows up a case by regular visits to then, set client's screening conditions, and the screening client preserves this subtask.Enter client's task of following up a case by regular visits to then and examine step, when the task of following up a case by regular visits to is examined by then entering next step, otherwise system returns original state, rebulids the new task of following up a case by regular visits to.
The task of following up a case by regular visits to examine by after, seat is responsible for and will be carried out Task Distribution to this task of following up a case by regular visits to, and formulates some seat and finishes this task.The seat that is assigned to the task of following up a case by regular visits to carries out the client follows up a case by regular visits to, general this Ah 's telephone interview form, and Follow-up results preserved, this time client follows up a case by regular visits to end.
As shown in Figure 2, the management of following up a case by regular visits to template in the intelligent follow-up method for hospital of the present invention, the user enters the Template Manager pattern of following up a case by regular visits to, follow up a case by regular visits to masterplate as wanting newly-built one, he can select one from the masterplate the inside of following up a case by regular visits to that system exists, and then this is followed up a case by regular visits to masterplate and makes amendment, and comprises the modification of title, the modification of problem has reached the relevance of problem between straight and has revised, and perhaps increases problem, deletion problem.Preserve after modification is finished and get final product.
If he thinks that one of brand-new making follows up a case by regular visits to masterplate, then select to import to follow up a case by regular visits to template, need fill in and follow up a case by regular visits to title, step, problem, the relevance between problem.Certainly he also can revise the masterplate of setting up of following up a case by regular visits to himself, and operation steps is the same, and unique difference can only be revised the masterplate of following up a case by regular visits to of not issue exactly.
Follow up a case by regular visits to masterplate as for deletion, then must be that I set up, not issue follow up a case by regular visits to masterplate, otherwise can not delete.
The above only is a preferable embodiment of the present invention, and protection scope of the present invention is not limited thereto, and those of skill in the art are any to be included within protection domain of the present invention based on non-material change on the technical solution of the present invention.
Claims (5)
1. an intelligent follow-up method for hospital is characterized in that it comprises hospital client relationship management system, and this method may further comprise the steps:
(1) lands hospital client relationship management system, set up the task of following up a case by regular visits to;
(2) select the template of following up a case by regular visits in the hospital client relationship management system, or the input condition of following up a case by regular visits to generates the new template of following up a case by regular visits to;
(3) client is followed up a case by regular visits in screening, and is stored in hospital client relationship management system;
(4) distribute the client to follow up a case by regular visits to task, carry out the client and follow up a case by regular visits to.
2. intelligent follow-up method for hospital as claimed in claim 1 is characterized in that this hospital client relationship management system comprises the Service Processing Module that is connected with database.
3. intelligent follow-up method for hospital as claimed in claim 1 is characterized in that, comprises further that after step (3) client's task of following up a case by regular visits to examines step, and when the task of following up a case by regular visits to is examined by then entering next step, otherwise system returns original state.
4. as claim 1 or 3 described intelligent follow-up method for hospital, it is characterized in that, in client's Follow-up results and the data entry system database for analysis.
5. intelligent follow-up method for hospital as claimed in claim 1 is characterized in that, the client follows up a case by regular visits to and can link up and finish by hospital's phone of attending a banquet, or finishes by the note question and answer, or finishes by mail questionnaire mode.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100296284A CN101206755A (en) | 2007-08-07 | 2007-08-07 | Intelligent follow-up method for hospital |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007100296284A CN101206755A (en) | 2007-08-07 | 2007-08-07 | Intelligent follow-up method for hospital |
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| CN101206755A true CN101206755A (en) | 2008-06-25 |
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| CNA2007100296284A Pending CN101206755A (en) | 2007-08-07 | 2007-08-07 | Intelligent follow-up method for hospital |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102592200A (en) * | 2012-01-13 | 2012-07-18 | 王斌全 | Patient follow-up system for clinical medicine and scientific research |
| CN103218540A (en) * | 2012-07-28 | 2013-07-24 | 夏琦 | Visualization interactive clinical test and clinical follow-up visit system and method |
| CN104184778A (en) * | 2013-05-27 | 2014-12-03 | 中山爱科数字科技股份有限公司 | Short message and telephone follow-up system for hospital |
| CN104318082A (en) * | 2014-10-10 | 2015-01-28 | 北京嘉和美康信息技术有限公司 | Follow-up data processing device |
| CN105243265A (en) * | 2015-09-16 | 2016-01-13 | 西部天使（北京）健康科技有限公司 | Automatic follow-up method and system |
| CN106296524A (en) * | 2016-08-19 | 2017-01-04 | 北京大学人民医院 | Follow-up method and system |
| CN108269098A (en) * | 2017-03-15 | 2018-07-10 | 平安科技（深圳）有限公司 | New contract pays a return visit control system and method |
| CN109243549A (en) * | 2018-07-11 | 2019-01-18 | 腾讯科技（深圳）有限公司 | A kind of intelligent follow-up method, device and server |
-
2007
- 2007-08-07 CN CNA2007100296284A patent/CN101206755A/en active Pending
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102592200A (en) * | 2012-01-13 | 2012-07-18 | 王斌全 | Patient follow-up system for clinical medicine and scientific research |
| CN103218540A (en) * | 2012-07-28 | 2013-07-24 | 夏琦 | Visualization interactive clinical test and clinical follow-up visit system and method |
| CN104184778A (en) * | 2013-05-27 | 2014-12-03 | 中山爱科数字科技股份有限公司 | Short message and telephone follow-up system for hospital |
| CN104318082A (en) * | 2014-10-10 | 2015-01-28 | 北京嘉和美康信息技术有限公司 | Follow-up data processing device |
| CN105243265A (en) * | 2015-09-16 | 2016-01-13 | 西部天使（北京）健康科技有限公司 | Automatic follow-up method and system |
| CN106296524A (en) * | 2016-08-19 | 2017-01-04 | 北京大学人民医院 | Follow-up method and system |
| CN108269098A (en) * | 2017-03-15 | 2018-07-10 | 平安科技（深圳）有限公司 | New contract pays a return visit control system and method |
| CN108269098B (en) * | 2017-03-15 | 2020-08-25 | 平安科技（深圳）有限公司 | New contract return visit control system and method |
| CN109243549A (en) * | 2018-07-11 | 2019-01-18 | 腾讯科技（深圳）有限公司 | A kind of intelligent follow-up method, device and server |
| CN109243549B (en) * | 2018-07-11 | 2022-05-20 | 腾讯科技（深圳）有限公司 | Intelligent follow-up method and device and server |
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Open date: 20080625 |