CN101159785A - Call switching method and system - Google Patents
Call switching method and system Download PDFInfo
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- CN101159785A CN101159785A CNA2007101665549A CN200710166554A CN101159785A CN 101159785 A CN101159785 A CN 101159785A CN A2007101665549 A CNA2007101665549 A CN A2007101665549A CN 200710166554 A CN200710166554 A CN 200710166554A CN 101159785 A CN101159785 A CN 101159785A
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Abstract
The invention discloses a call transfer method and a system. The method comprises the steps that: a user dials a business access number to call into a call transfer system, which then searches out the required target number group according to the users' transfer requirement and realizes the call transfer by calling or sending a message or an e-mail to a target user; after the call transfer is completed, the call transfer system charges for the call transfer according to the pre-billing. The system comprises a query call-out module and a charge module. The invention enriches the call transfer business mode by calling, sending the e-mail and the message, and at the same time realizes flexible charge for the transferred calling party and called party.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of call forwarding method and system.
Background technology
Call switching business is a kind of after the user dials service access number, and can be directed to automatically or manually needs the called of switching, finishes the business of the called conversation that continues of user and switching.Any number of being transferred needs only the agreement of having signed transfer service with operator, the user of this operator just can enjoy this business so, the user only need remember an access code, the businessman that has the number of being transferred also need not be worried for the not good number of remembering, the user has obtained convenience like this, and businessman has also obtained business opportunity.
Substitute mode has two kinds usually, and a kind of is automatic switching, is that the user passes through the telephone call service access code, and according to the Voice Navigation prompting of business, system is transferred to the user number that needs switching according to certain mode.Another is a human relay working, be that the user passes through the telephone call service access code, professional by queuing to operator attendance, the user is with after the operator exchanges, the operator finds the number that needs switching for the user, customer call is transferred to this number, the user need not that secondary is dialed and two-stage dialing again.
At publication number is in the Chinese patent application file of CN1567943, a kind of telephone inquiry system is disclosed, comprise telephone number query database, seat and automatic call distribution module, the method of a kind of telephone number query and switching is also disclosed, comprise: receive calling subscriber's telephone number query request, according to the query requests enquiring telephone number, calling subscriber's call is transferred to the telephone number that inquires.There is following defective in this system and method:
1) can not record to caller and the called conversation of being transferred in the switching;
2) can't and calledly charge flexibly to the caller of switching;
3) Zhuan Jie mode is more single, can not carry out the switching of mail, short message mode.
Summary of the invention
The invention provides a kind of call forwarding method and system, single in order to substitute mode in the solution existing call forwarding method, the problem that can not carry out the switching of mail, short message mode.
A kind of call forwarding method comprises step:
A, user insert call switching system by dialing service access number, the transfer-request that call switching system sends according to the user inquires the destination number group of needs switching, realizes calling out switching by making a call to the targeted customer or sending note or send mail;
After B, calling were transferred successfully, call switching system chargeed to this switching according to default charging policy.
In the described steps A, call switching system makes a call or sends note or send mail to the targeted customer according to default diversion policy.
If call switching system realizes calling out switching by making a call to the targeted customer, then after calling was transferred successfully, call switching system was recorded to tandem working according to default recording strategy.
A kind of call switching system comprises inquiry exhalation control module and accounting module, wherein,
Inquiry exhalation control module, be used for inquiring the destination number group of needs switching according to user's transfer-request, realize calling out switching by making a call to the targeted customer or sending note or send mail, and after calling is transferred successfully, send the request of charging to accounting module according to default charging policy;
Accounting module is used for beginning this switching is chargeed after the charging request of receiving inquiry exhalation control module.
Described inquiry exhalation control module makes a call or sends note or send mail to the targeted customer according to default diversion policy.
Described system also comprises:
Recording module, when inquiry exhalation control module realizes calling out switching by making a call to the targeted customer, call out transfer successfully after, be used for finishing recording to tandem working according to the recording request of inquiring about the exhalation control module.
Described system also comprises:
Database module is used for storing phone number information, the diversion policy of inquiry exhalation control module, the recording strategy of the charging policy of accounting module and recording module.
Described system also comprises:
Administration module is used for data library module canned data is managed.
After adopting technical scheme of the present invention, when the user dials service access number access call switching system, call switching system can inquire the destination number group of needs switching according to the transfer-request that the user sends, finish the calling switching by making a call to the targeted customer or sending note or send mail, after calling was transferred successfully, call switching system can charge to this switching according to default charging policy.The present invention has enriched the mode of transfer service, can carry out the switching of phone, mail, short message mode, can and calledly charge flexibly to the caller of switching simultaneously.Further, the present invention also can record to the caller and the called conversation of being transferred according to predefined recording strategy, helps the requirement of operator to transfer service.
Description of drawings
Fig. 1 is the realization principle flow chart of call forwarding method of the present invention;
Fig. 2 is the structured flowchart of call switching system of the present invention;
Fig. 3 is the flow chart of example of the present invention.
Embodiment
The major technique design of call forwarding method of the present invention and system is after the user dials service access number access call switching system, the transfer-request that call switching system sends according to the user inquires the destination number group of needs switching, finish the calling switching by making a call to the targeted customer or sending note or send mail, after calling was transferred successfully, call switching system can charge to this switching according to default charging policy.The present invention has enriched the mode of transfer service, can carry out the switching of phone, mail, short message mode, can and calledly charge flexibly to the caller of switching simultaneously.
Below in conjunction with each accompanying drawing specific implementation of the present invention is further described in detail.
See also Fig. 1, this figure is the realization principle flow chart of call forwarding method of the present invention, and its main implementation procedure is:
In this step, call switching system can make a call or sends note or send mail to the targeted customer according to default diversion policy, and described diversion policy can be the big preferential switching of weight.
In this step, call switching system realizes that by making a call to the targeted customer detailed process of calling switching is as follows:
1) the calling user dials service access number inserts call switching system, and call switching system is routed to idle operator with this user and attends a banquet;
2) operator attends a banquet to the virtual seat of call switching system application free time;
3) call switching system is attended a banquet to the operator and is returned idle virtual seat, simultaneously this virtual seat is carried out outgoing call and takies;
4) operator's position is notified virtual seat to rise to virtual seat transmission call message and is exhaled the user;
5) virtual seat is replied response message to operator's position after receiving call message, has begun to exhale the targeted customer;
6) behind the virtual seat successful call targeted customer, operator's position is transferred to the calling subscriber in the conversation of virtual seat and forwarded user;
7) calling is transferred successfully, and operator's position discharges.
After step 11, calling were transferred successfully, call switching system chargeed to this switching according to default charging policy;
In this step, if call switching system realizes calling out switching by making a call to the targeted customer, then after calling was transferred successfully, call switching system can be recorded to tandem working according to default recording strategy.
Corresponding to said method of the present invention, the present invention and then proposed a kind of call switching system, see also Fig. 2, this figure is the structured flowchart of call switching system of the present invention, mainly comprise inquiry exhalation control module, accounting module, recording module, database module and administration module, wherein the concrete effect of each module is as follows:
Inquiry exhalation control module, be used for inquiring the destination number group of needs switching according to user's transfer-request, realize calling out switching according to default diversion policy by making a call to the targeted customer or sending note or send mail, after calling is transferred successfully, send the request of charging according to default charging policy to accounting module, and when realizing calling out switching, after calling is transferred successfully, send the recording request to recording module according to default recording strategy by making a call to the targeted customer;
Accounting module is used for beginning this switching is chargeed after the charging request of receiving inquiry exhalation control module;
Recording module, when inquiry exhalation control module realizes calling out switching by making a call to the targeted customer, finish call out switching after, be used for finishing recording to tandem working according to the recording request of inquiry exhalation control module;
Database module is used for storing phone number information, the diversion policy of inquiry exhalation control module, the recording strategy of the charging policy of accounting module and recording module;
Administration module is used for data library module canned data is managed, and mainly comprises the management of following data:
1) switching data management: comprise telephone number management and the management of switching preference strategy;
2) recording data management: comprise the management of sound-recording business and subservice, the recording slot management, recording allows number administration, recording restriction number administration;
3) charging policy management: the i.e. management of billing scheme.
See also Fig. 3, this figure is the flow chart of example of the present invention, this example enters into behind the call switching system with a telephone subscriber and need to propose inquiry to meet the hotel group of certain condition to system, and call switching system has been done further detailed explanation according to the transfer process of certain hotel phone of certain strategy to specific implementation of the present invention then.May further comprise the steps:
After step 24, calling were transferred successfully, inquiry exhalation control module judged whether and will record to conversation according to the recording strategy that sets in advance, and then sends recording to recording module if desired and asks, and execution in step 25 if desired, otherwise execution in step 26.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (8)
1. a call forwarding method is characterized in that, comprises step:
A, user insert call switching system by dialing service access number, the transfer-request that call switching system sends according to the user inquires the destination number group of needs switching, realizes calling out switching by making a call to the targeted customer or sending note or send mail;
After B, calling were transferred successfully, call switching system chargeed to this switching according to default charging policy.
2. the method for claim 1 is characterized in that, in the described steps A, call switching system makes a call or sends note or send mail to the targeted customer according to default diversion policy.
3. the method for claim 1 is characterized in that, if call switching system realizes calling out switching by making a call to the targeted customer, then after calling was transferred successfully, call switching system was recorded to tandem working according to default recording strategy.
4. a call switching system is characterized in that, comprises inquiry exhalation control module and accounting module, wherein,
Inquiry exhalation control module, be used for inquiring the destination number group of needs switching according to user's transfer-request, realize calling out switching by making a call to the targeted customer or sending note or send mail, and after calling is transferred successfully, send the request of charging to accounting module according to default charging policy;
Accounting module is used for beginning this switching is chargeed after the charging request of receiving inquiry exhalation control module.
5. system as claimed in claim 4 is characterized in that, described inquiry exhalation control module makes a call or sends note or send mail to the targeted customer according to default diversion policy.
6. system as claimed in claim 5 is characterized in that, described system also comprises:
Recording module, when inquiry exhalation control module realizes calling out switching by making a call to the targeted customer, call out transfer successfully after, be used for finishing recording to tandem working according to the recording request of inquiring about the exhalation control module.
7. system as claimed in claim 6 is characterized in that, described system also comprises:
Database module is used for storing phone number information, the diversion policy of inquiry exhalation control module, the recording strategy of the charging policy of accounting module and recording module.
8. system as claimed in claim 7 is characterized in that, described system also comprises:
Administration module is used for data library module canned data is managed.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101665549A CN101159785A (en) | 2007-11-06 | 2007-11-06 | Call switching method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101665549A CN101159785A (en) | 2007-11-06 | 2007-11-06 | Call switching method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101159785A true CN101159785A (en) | 2008-04-09 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007101665549A Pending CN101159785A (en) | 2007-11-06 | 2007-11-06 | Call switching method and system |
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| CN (1) | CN101159785A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010031319A1 (en) * | 2008-09-17 | 2010-03-25 | 华为技术有限公司 | Method and apparatus for realizing secondary dialing |
| CN102891940A (en) * | 2011-07-22 | 2013-01-23 | 上海博泰悦臻电子设备制造有限公司 | Calling centre and method, requesting terminal and redirecting system for redirecting call through calling centre |
| CN103888612A (en) * | 2014-03-21 | 2014-06-25 | 小米科技有限责任公司 | Call forwarding method, device and terminal |
| CN105721723A (en) * | 2016-03-04 | 2016-06-29 | 上海携程商务有限公司 | Virtual seat based telephone switching method and system |
| CN111163233A (en) * | 2019-11-14 | 2020-05-15 | 深圳震有科技股份有限公司 | Switching recording division control method, system and storage medium |
| CN112449061A (en) * | 2021-02-01 | 2021-03-05 | 北京健康之家科技有限公司 | Outbound task allocation method and device, computer equipment and readable storage medium |
-
2007
- 2007-11-06 CN CNA2007101665549A patent/CN101159785A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010031319A1 (en) * | 2008-09-17 | 2010-03-25 | 华为技术有限公司 | Method and apparatus for realizing secondary dialing |
| CN102891940A (en) * | 2011-07-22 | 2013-01-23 | 上海博泰悦臻电子设备制造有限公司 | Calling centre and method, requesting terminal and redirecting system for redirecting call through calling centre |
| CN102891940B (en) * | 2011-07-22 | 2016-06-29 | 上海博泰悦臻电子设备制造有限公司 | Call center and the method passing through its call forwarding phone, request end and call forwarding system |
| CN103888612A (en) * | 2014-03-21 | 2014-06-25 | 小米科技有限责任公司 | Call forwarding method, device and terminal |
| CN103888612B (en) * | 2014-03-21 | 2015-11-25 | 小米科技有限责任公司 | Call transferring method, device and terminal |
| CN105721723A (en) * | 2016-03-04 | 2016-06-29 | 上海携程商务有限公司 | Virtual seat based telephone switching method and system |
| CN111163233A (en) * | 2019-11-14 | 2020-05-15 | 深圳震有科技股份有限公司 | Switching recording division control method, system and storage medium |
| CN112449061A (en) * | 2021-02-01 | 2021-03-05 | 北京健康之家科技有限公司 | Outbound task allocation method and device, computer equipment and readable storage medium |
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Open date: 20080409 |