CN101140667A - Queuing method and system for active recognizing visitant customer - Google Patents
Queuing method and system for active recognizing visitant customer Download PDFInfo
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- CN101140667A CN101140667A CNA2007100770270A CN200710077027A CN101140667A CN 101140667 A CN101140667 A CN 101140667A CN A2007100770270 A CNA2007100770270 A CN A2007100770270A CN 200710077027 A CN200710077027 A CN 200710077027A CN 101140667 A CN101140667 A CN 101140667A
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Abstract
A queuing method and system related to controlling for actively recognizing VIP clients are provided, which comprise a queuing host, a users' data terminal and a wireless handheld device. The queuing host obtains the users' data from the users' data terminal according to the information on RFID label card, by which the clients' queuing is managed. The system is characterized in comprising also at least one RFID label card and the card reader. The card reader reads the card information on RFID label and sends it to the queuing host, by which the queuing and users' data sent by the queuing host will be displayed onto the wireless handheld device. The recognition method is that firstly, the card reader automatically identifies the label, reads the card information and then sends it to the queuing host; secondly, the queuing host obtains the users' data from the users' data terminal, generates the queuing information and finally sends them to the wireless handheld device through wireless channels; thirdly, the queuing information and users' data are displayed on the wireless handheld device. The invention has the advantages of easy operation, high reliability, fast speed and strong practicality.
Description
Technical field
The present invention relates to control, relate in particular to a kind of queuing strategy and system that initiatively discerns visitant customer.
Background technology
At present, to aspect the important visitant customer identification, main in queuing machine system by adopting intellective IC card or magnetic card technique mode.IC-card or magnetic card reader directly are connected with the queuing main frame by wired, and the queuing main frame obtains the identification data of visitant customer thus.When these two kinds of technology of use, IC-card or magnetic card all must with reader device carry out physically or in-plant the contact just can be identified and read the card data, be a kind of passive identification equipment, can not realize initiatively identification, recognition method extremely efficiently can't be provided in practical application.
Summary of the invention
The object of the present invention is to provide a kind of easy to operate and the queuing strategy of initiatively discerning visitant customer and system that reliability is high, for providing the differentiation of " First Come First Served; top-tier customer Priority Service, visitant customer is served one to one ", efficient service, service industry provides the guarantee of technology realization.
The queuing system of initiatively discerning visitant customer of the present invention, it comprises queuing main frame, subscriber data terminal and radio hand-held equipment, described queuing main frame can be according to the user profile of being preserved in the subscriber data terminal, provide the management of ranking of the visitant customer of service to needs, it is characterized in that: also comprise at least one RFID label card and reader device, wherein
By wireless telecommunications, reader device reads the card image of RFID label card, and this information is sent to the queuing main frame between described reader device and the described RFID label card;
Described queuing main frame is sent to the subscriber data terminal with the RFID tag card information that receives, the subscriber data terminal obtains corresponding user profile according to the RFID tag card information that receives, and it is sent it back the queuing main frame, the queuing main frame produces corresponding queueing message with this user profile, and at last with about user and queueing message by being wirelessly transmitted to radio hand-held equipment;
Described radio hand-held equipment explicit user and queueing message.
Described reader device comprises radio frequency antenna module, signal-adjusting module and a card reader, wherein,
Finish the mutual of wireless communication signal between described radio frequency antenna module and the RFID label card;
The wireless signal that described signal-adjusting module received RF Anneta module transmits is finished modulating/demodulating, conversion, the forwarding of signal, data and is handled;
Described card reader reads RFID label card information, is obtaining after the card image it to be passed to the queuing main frame.
Described RFID label card is active probe RFID label card or passive excitation RFID label card;
Correspondingly, described reader device receives the active probe signal that the RFID label card sends by radio frequency antenna module;
Perhaps by radio frequency antenna module emission detection signal, described RFID label card is detected signal excitation, produces pumping signal.
Comprise host module and radio receiving transmitting module in the described queuing main frame, wherein,
Finish information interaction between described host module and the subscriber data terminal, obtain user profile, the queuing main frame produces queueing message and sends it to radio receiving transmitting module according to user profile;
Described radio receiving transmitting module finishes and reader device, radio hand-held equipment or host module between data-modulated or demodulation, encapsulation or decapsulation, encryption or deciphering or conversion, forwarding handle.
At least comprise radio receiving transmitting module, data processing module and display module in the described radio hand-held equipment, wherein,
Described radio receiving transmitting module receiving radio data, and forward it to data processing module;
Described data processing module carries out corresponding demodulation or deciphering, conversion, forwarding processing to received signal, is sent to display module and shows;
The data that described data processing module will need to send are modulated accordingly, are changed, and send to the queuing main frame by radio receiving transmitting module.
The card image of described RFID label card comprises an ID sequence number at least, in store user profile and ID sequence number in the described subscriber data terminal.
The queuing strategy of initiatively discerning visitant customer among the present invention adopts following steps:
A, reader device identification RFID label card read card image wherein, and are sent to the queuing main frame;
B, described queuing main frame send to the subscriber data terminal with the RFID tag card information that receives, the subscriber data terminal obtains corresponding user profile according to the RFID label card information that receives, and user profile returned to the queuing main frame, the queuing main frame produces corresponding queueing message according to these user profile, and at last with described user profile and queueing message by being wirelessly transmitted to radio hand-held equipment;
C, described radio hand-held equipment demonstrate user profile and queueing message.
Described steps A comprises the steps:
AA, RFID label card send the active probe signal;
AB, radio frequency antenna module receive detectable signal, forward it to signal-adjusting module;
AC, signal-adjusting module are finished after signal data demodulator, the conversion process, are sent to card reader;
AD, card reader read RFID tag card information wherein, and card image is sent to the queuing main frame.
Described steps A comprises the steps:
Aa, radio frequency antenna module emission detection signal;
Ab, RFID label card receive detectable signal, and the generation pumping signal is excited;
Ac, radio frequency antenna module receive pumping signal, forward it to signal-adjusting module;
Ad, signal-adjusting module are finished signal data demodulator, after the conversion process, are sent to card reader;
Ae, card reader read RFID tag card information wherein, and card image is sent to the queuing main frame.
Described step B comprises the steps:
After B1, described queuing main frame received RFID tag card information, the calling party End of Data was obtained corresponding user profile according to card image;
B2, described queuing main frame produce corresponding queueing message according to the user profile that obtains;
B3, described queuing main frame with user profile and queueing message by being wirelessly transmitted to radio hand-held equipment.
Beneficial effect of the present invention is: in the present invention, reader device and RFID label card are by wireless telecommunications, read the card image of RFID label card, and send it to the queuing main frame, the queuing main frame is sent to the subscriber data terminal with the card image that receives, the subscriber data terminal will obtain corresponding user profile according to this information, and it is returned to the queuing main frame, the queuing main frame produces corresponding queueing message with this, at last user profile and queueing message is shown by being wirelessly transmitted to radio hand-held equipment.Like this, the user do not need with RFID label card and reader device carry out physically or in-plant the contact just can be identified.The present invention belongs to initiative for the identification of user identity.And in the visitant customer recognition technology that existing queuing system adopts, then be passive to user's identification, promptly need the user initiatively to initiate identifying operation.In the present invention, from the angle of user experience, the user only need hold the RFID label card, does not in fact need other any operations interventions of user can finish all identifying operations, realizes queuing management.The present invention is equivalent to radio-frequency (RF) identification (RFID:Radio Frequency Identification, being commonly called as electronic tag) technology combines with queuing machine system, adopt this contactless automatic identification technology of radio-frequency (RF) identification, from the principle owing to do not exist user's operation to get involved, making the present invention not have the people is maloperation, have the fast characteristics of RFID label card recognition speed concurrently, make the user of queue machine can discern visitant customer fast, and serve for visitant customer provides targetedly.
In the present invention, adopt radio receiving transmitting module finish with reader device, queuing main frame and radio hand-held equipment between data processing and forwarding, can be so that installation be convenient in the present invention, and outward appearance is succinct.
In the present invention, adopt radio hand-held equipment and queuing main frame to carry out radio communication, finish honored guest the line up reception and the demonstration of user profile and queueing message.Because the handheld device mobility is good, is convenient for carrying, and makes things convenient for the attendant that queueing message is carried out real-time monitoring and management, and provides guide service timely to visitant customer, this will help to improve the quality and the efficient of service.These advantages provide reality and reliable approach for practical application of the present invention undoubtedly, have further improved practicality of the present invention and operability.
Description of drawings
Fig. 1 is the embodiment of the invention 1 an overall formation synoptic diagram;
Fig. 2 is the embodiment of the invention 1 refinement principle of compositionality figure;
Fig. 3 is a basic controlling flow process synoptic diagram of the present invention;
Fig. 4 is the concrete control flow synoptic diagram of the present invention;
Fig. 5 is that the embodiment of the invention 2 refinements constitute synoptic diagram;
Embodiment
With embodiment the present invention is described in further detail with reference to the accompanying drawings below:
Embodiment 1:
According to Fig. 1, the present invention includes a queuing main frame 1, subscriber data terminal 2, RFID label card 3, reader device 4 and radio hand-held equipment 5, queuing main frame 1 is according to the user profile of being preserved in the subscriber data terminal 2, to user's management of ranking.Reader device 4 and RFID label card 3 read the card image of RFID label card 3 by wireless telecommunications, and send it to queuing main frame 1.Queuing main frame 1 is according to the RFID tag card information of being received, be sent to subscriber data terminal 2, subscriber data terminal 2 is taken out corresponding user profile according to the label card information that receives, and with this user profile return to the queuing main frame 1, the queuing main frame produces corresponding queueing message with this user profile, at last with about the queuing and user profile by being wirelessly transmitted to radio hand-held equipment 5, radio hand-held equipment 5 demonstrates queueing message and user profile.
As shown in Figure 2, reader device 4 comprises a radio frequency antenna module 41, signal-adjusting module 42 and card reader 43.
As shown in Figure 2, finish the mutual of card internal information between radio frequency antenna module 41 and the RFID label card 3.
As shown in Figure 2, RFID label card 3 is active probe RFID label card or passive excitation RFID label card.
If RFID label card 3 is an active probe RFID label card, reader device 4 receives the active probe signal that has the card internal information that RFID label card 3 sends by radio frequency antenna module 41.
If RFID label card 3 is passive excitation RFID label card, at first by radio frequency antenna module 41 emission detection signals, RFID label card 3 is detected signal excitation, produces the pumping signal that has the card internal information and is received by radio frequency antenna module 41.
As shown in Figure 2, finish data interaction between signal-adjusting module 42 and the radio frequency antenna module 41, and the card data that will receive directly send to card reader 43, this signal-adjusting module 42 is finished the modulation of signal, data or demodulation, conversion, forwarding is handled.
As shown in Figure 2, card reader 43 reads RFID label card 3 information, obtains card image and it is passed to queuing main frame 1.
As shown in Figure 2, comprise host module 11 and radio receiving transmitting module 12 in the queuing main frame 1.
As shown in Figure 2, radio receiving transmitting module 12 finishes and reader device 4, radio hand-held equipment 5 or host module 11 between data-modulated or demodulation, encapsulation or decapsulation, encryption or deciphering or conversion, forwarding handle, this radio receiving transmitting module 12 exchanges cable network data and wireless data.
As shown in Figure 2, radio receiving transmitting module 12 and the card image of card reader 43 by wireless telecommunications exchange RFID label card 3, radio receiving transmitting module 12 is passed to host module 11 with it, finishes information interaction between host module 11 and the subscriber data terminal 2.The card image of RFID label card 3 comprises a minimum information, as: an ID sequence number.In store user profile and ID sequence number in the subscriber data terminal 2.Host module 11 is fetched user information corresponding according to the ID sequence number of card image from subscriber data terminal 2.
As shown in Figure 2, host module 11 (for example produces queueing message according to user profile, queue numbers etc.), host module 11 is sent to radio receiving transmitting module 12 with queueing message and user profile, is connected by ethernet network between this host module 11 and the subscriber data terminal 2.
As shown in Figure 2, comprise radio receiving transmitting module 51, data processing module 52 and display module 53 in the radio hand-held equipment 5.
As shown in Figure 2, finish data interaction by wireless signal between radio receiving transmitting module 51 and the radio receiving transmitting module 12, mutual data comprise queueing message and/or user profile.
As shown in Figure 2, finish data interaction between data processing module 52 and radio receiving transmitting module 51, the display module 53.Display module 53 shows and mutual operation interface and the information of operator.
As shown in figures 1 and 3, basic controlling flow process of the present invention is as follows:
A) reader device 4 identification RFID label cards 3 read card image wherein, and are sent to queuing main frame 1.
B) queuing main frame 1 is obtained corresponding user profile by subscriber data terminal 2, and is produced corresponding queueing message with this user profile according to RFID tag card information, at last with queueing message and user profile by being wirelessly transmitted to radio hand-held equipment 5.
C) radio hand-held equipment 5 shows queueing message and user profile.
As Fig. 2 and shown in Figure 4, concrete control flow of the present invention is as follows:
1, RFID label card 3 sends the active probe signal that has the card internal information.
2, radio frequency antenna module 41 receives detectable signal, forwards it to signal-adjusting module 42.
3, signal-adjusting module 42 is finished signal data demodulator, after the conversion, directly is sent to card reader 43.
4, card reader 43 reads RFID tag card information wherein, and card image is sent to the radio receiving transmitting module 12 of queuing main frame 1 by wireless signal.
5, after the wireless signal demodulation of 12 pairs of card images of radio receiving transmitting module, the encapsulation, be passed to host module 11.
6, after host module 11 received card image, calling party End of Data 2 was obtained corresponding user profile according to card image.
7, host module 11 produces corresponding queueing message according to the user profile that obtains.
8, host module 11 is passed to radio receiving transmitting module 12 after with the encapsulation of user profile and queueing message, radio receiving transmitting module 12 produces wireless signal with user profile and the queueing message of receiving after modulation treatment, be sent to the radio receiving transmitting module 51 of radio hand-held equipment 5.
9, radio receiving transmitting module 51 will comprise that the wireless signal of queueing message and user profile is forwarded to data processing module 52.
10,52 pairs of the data processing modules wireless signal demodulation of receiving is forwarded to display module 53 and shows.
11, display module 53 explicit users and queueing message.
In above-mentioned concrete control flow, RFID label card 3 is an active probe RFID label card, if RFID label card 3 is passive excitation RFID label card, above-mentioned steps 1 and step 2 are replaced as follows:
1 ', radio frequency antenna module 41 emission detection signals, RFID label card 3 receives detectable signal, utilizes the energy that excites to produce the signal that has the card internal information.
2 ', radio frequency antenna module 41 receives the signal that the RFID label card sends, and forwards it to signal-adjusting module 42.
Described same or similar as for other step and above step 3-step 11, repeat no more herein.
Embodiment 2:
As shown in Figure 5, the key distinction of present embodiment and embodiment 1 is: in the present embodiment, RFID reader device 4 is integrated in the queuing main frame 1, RFID reader device 4 is direct by wired communication that links to each other with host module 11, then the RFID reader device card image of reading directly is sent to host module 11, structure, principle, flow process and embodiment 1 as for other parts are described same or similar, repeat no more herein.
In sum, although basic structure of the present invention, principle and control flow pass through the foregoing description with concrete elaboration, under the prerequisite that does not break away from main idea of the present invention, according to above-described inspiration, those of ordinary skills can not need to pay creative work can implement multiple conversion or alternative or array configuration, repeats no more herein.
Claims (10)
1. queuing system of initiatively discerning visitant customer, it comprises queuing main frame, subscriber data terminal and radio hand-held equipment, described queuing main frame can be according to the user profile of being preserved in the subscriber data terminal, provide the management of ranking of the visitant customer of service to needs, it is characterized in that: also comprise at least one RFID label card and reader device, wherein
By wireless telecommunications, reader device reads the card image of RFID label card, and this information is sent to the queuing main frame between described reader device and the described RFID label card;
Described queuing main frame is sent to the subscriber data terminal with the RFID tag card information that receives, the subscriber data terminal obtains corresponding user profile according to the RFID tag card information that receives, and it is sent it back the queuing main frame, the queuing main frame produces corresponding queueing message with this user profile, and at last with about user and queueing message by being wirelessly transmitted to radio hand-held equipment;
Described radio hand-held equipment explicit user and queueing message.
2. the queuing system of initiatively discerning visitant customer according to claim 1 is characterized in that: described reader device comprises radio frequency antenna module, signal-adjusting module and a card reader, wherein,
Finish the mutual of wireless communication signal between described radio frequency antenna module and the RFID label card;
The wireless signal that described signal-adjusting module received RF Anneta module transmits is finished modulating/demodulating, conversion, the forwarding of signal, data and is handled;
Described card reader reads RFID label card information, is obtaining after the card image it to be passed to the queuing main frame.
3. the queuing system of initiatively discerning visitant customer according to claim 2 is characterized in that:
Described RFID label card is active detection RFID label card or passive excitation RFID label card;
Correspondingly, described reader device receives the active probe signal that the RFID label card sends by radio frequency antenna module;
Perhaps by radio frequency antenna module emission detection signal, described RFID label card is detected signal excitation, produces pumping signal.
4. according to any described queuing system of initiatively discerning visitant customer among the claim 1-3, it is characterized in that: comprise host module and radio receiving transmitting module in the described queuing main frame, wherein,
Finish information interaction between described host module and the subscriber data terminal, after obtaining user profile, it produces queueing message according to user profile, and user and queueing message are sent to radio receiving transmitting module;
Described radio receiving transmitting module finishes and reader device, radio hand-held equipment and host module between data-modulated or demodulation, encapsulation or decapsulation, encryption or deciphering or conversion, forwarding handle.
5. the queuing system of initiatively discerning visitant customer according to claim 4 is characterized in that: comprise radio receiving transmitting module, data processing module and display module in the described radio hand-held equipment at least, wherein,
Radio receiving transmitting module in the described radio hand-held equipment is finished communicating wireless signals with the radio receiving transmitting module of queuing main frame;
Described data processing module to receiving and transmitting signal carry out corresponding demodulation or encryption or deciphering, conversion, forwarding is handled;
Described display module is realized the interactive operation with the operation user, and communicating by letter between realization and the data processing module.
6. the queuing system of initiatively discerning visitant customer according to claim 4 is characterized in that: the card image of described RFID label card comprises an ID sequence number at least, in store subscriber data and ID sequence number in the described subscriber data terminal.
7. queuing strategy of initiatively discerning visitant customer, it is characterized in that: it adopts following steps:
A, reader device identification RFID label card read card image wherein, and are sent to the queuing main frame;
B, described queuing main frame are according to RFID tag card information, obtain corresponding user profile by the subscriber data terminal, and produce corresponding queueing message with this user profile, at last with described queueing message and user profile by being wirelessly transmitted to radio hand-held equipment;
C, described radio hand-held equipment demonstrate user profile and queueing message.
8. the queuing strategy of initiatively discerning visitant customer according to claim 7 is characterized in that: described steps A comprises the steps:
AA, RFID label card send the active probe signal;
AB, radio frequency antenna module receive detectable signal, forward it to signal-adjusting module;
AC, signal-adjusting module are finished after signal data demodulator, the conversion process, are sent to card reader;
AD, card reader read RFID label card information, and card image is sent to the queuing main frame.
9. the queuing strategy of initiatively discerning visitant customer according to claim 7 is characterized in that: described steps A comprises the steps:
Aa, radio frequency antenna module emission detection signal;
Ab, RFID label card receive detectable signal, and the generation pumping signal is excited;
Ac, radio frequency antenna module receive pumping signal, forward it to signal-adjusting module;
Ad, signal-adjusting module are finished after signal data demodulator, the conversion process, are sent to card reader;
Ae, card reader read RFID label card information, and card image is sent to the queuing main frame.
10. according to any described queuing strategy of initiatively discerning visitant customer among the claim 7-9, it is characterized in that: described step B comprises the steps:
B1, described queuing main frame are sent to the subscriber data terminal with rfid card sheet information after receiving rfid card sheet information, and the subscriber data terminal is taken out subscriber data according to rfid card sheet information, then subscriber data is returned to the queuing main frame;
B2, described queuing main frame produce corresponding queueing message according to the user profile that obtains;
B3, described queuing main frame with user profile and queueing message by being wirelessly transmitted to radio hand-held equipment.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007100770270A CN101140667B (en) | 2007-09-07 | 2007-09-07 | Queuing method and system for actively recognizing visitant customer |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007100770270A CN101140667B (en) | 2007-09-07 | 2007-09-07 | Queuing method and system for actively recognizing visitant customer |
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| Publication Number | Publication Date |
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| CN101140667A true CN101140667A (en) | 2008-03-12 |
| CN101140667B CN101140667B (en) | 2011-05-04 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN2007100770270A Expired - Fee Related CN101140667B (en) | 2007-09-07 | 2007-09-07 | Queuing method and system for actively recognizing visitant customer |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012152088A1 (en) * | 2011-09-23 | 2012-11-15 | 中兴通讯股份有限公司 | Method and system for realizing queue number calling by way of nfc |
| CN103106720A (en) * | 2011-11-09 | 2013-05-15 | 兆银资讯系统股份有限公司 | Paperless number-taking display system and paperless number-taking method thereof |
| CN103187993A (en) * | 2011-12-31 | 2013-07-03 | 国民技术股份有限公司 | Communication method and communication terminal |
| CN104464070A (en) * | 2014-11-06 | 2015-03-25 | 苏州海博智能系统有限公司 | NFC-based visual smart card, and method and system for queuing to take number |
-
2007
- 2007-09-07 CN CN2007100770270A patent/CN101140667B/en not_active Expired - Fee Related
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012152088A1 (en) * | 2011-09-23 | 2012-11-15 | 中兴通讯股份有限公司 | Method and system for realizing queue number calling by way of nfc |
| CN103106720A (en) * | 2011-11-09 | 2013-05-15 | 兆银资讯系统股份有限公司 | Paperless number-taking display system and paperless number-taking method thereof |
| CN103187993A (en) * | 2011-12-31 | 2013-07-03 | 国民技术股份有限公司 | Communication method and communication terminal |
| CN103187993B (en) * | 2011-12-31 | 2015-11-18 | 国民技术股份有限公司 | A kind of communication means and terminal |
| CN104464070A (en) * | 2014-11-06 | 2015-03-25 | 苏州海博智能系统有限公司 | NFC-based visual smart card, and method and system for queuing to take number |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101140667B (en) | 2011-05-04 |
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Address after: 518000 1805, tower 2, Shenye Jinyuan Building, No.112, Qingshuihe 1st Road, Qingshuihe community, Luohu District, Shenzhen City, Guangdong Province Patentee after: SHENZHEN AOTO ELECTRONICS Co.,Ltd. Address before: 518057 T2 A6-B, South District, Nanshan District hi tech Industrial Park, Guangdong, Shenzhen Patentee before: SHENZHEN AOTO ELECTRONICS Co.,Ltd. |
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Granted publication date: 20110504 Termination date: 20210907 |