CN101136964A

CN101136964A - System and method for enquiry using short message

Info

Publication number: CN101136964A
Application number: CNA2006101260834A
Authority: CN
Inventors: 黄金富
Original assignee: Individual
Current assignee: Individual
Priority date: 2006-08-30
Filing date: 2006-08-30
Publication date: 2008-03-05

Abstract

The method includes following steps: through user short message terminal, sending query short message (QSM) to the query center; after receiving QSM, the short message transmitter receiver set (SMTRS) at the query center transfers the received content of short message and telephone number of coming call from sender of short message to the query device; based on content of the short message, the query device looks up relevant content; the query device sends the queried result to SMTRS; SMTRS sends the result to querying person. The invention can make a query without requiring user to dial a phone call as well as without requiring waiting for an accessible line and a telephonist to pick up telephone. Features are: saving workhand, lowering cost, and convenience for users.

Description

The system and method that utilizes note to inquire about

[technical field]

The present invention relates to a kind of system and method that utilizes message search telephone number or out of Memory.

[background technology]

(for example: telephone number, weather, track route or bus) method generally is the relevant Help Center that makes a telephone call to traditional Query Information, tells the operator information that you will search, and informs the inquiry after the operator finds again.With the inquiry phone is the example explanation, during the inquiry phone, the make a telephone call to telephone number query hot line of telephone operator, tell the operator related data of the telephone number that you will search, for example name or Business Name, address etc., with these data input computers, find out phone numbers associated by the operator, tell the inquiry again.This conventional method efficient is low and cost is high, except engaging the operator, also to use the multiple phone line road, in the rush hour, the inquiry often will make a call repeatedly could connect query station, to wait a few minutes just to have the operator to answer after perhaps getting through, make a phone call to look into a telephone number and will spend time a few minutes continuously.

[summary of the invention]

Main purpose of the present invention is exactly in order to solve the problems of the prior art, a kind of system and method that utilizes note to inquire about is provided, can makes user's quick search to needed information, and need not employ the operator, can make the Help Center significantly save staff, reduce cost.

For achieving the above object, the present invention proposes a kind of system that utilizes note to inquire about, and comprising:

Be used to send user's short message terminal (3) of short message enquiry;

Be used to receive short message enquiry and send the short message receiving-transmitting device (1) of note to the inquiry;

Be used for receiving the inquiry unit (2) of the short message content that transmits by short message receiving-transmitting device (1) and inquiry's contact method.

Wherein said user's short message terminal (3) is preferably mobile phone or PDA mobile phone, and wherein said short message receiving-transmitting device (1) is preferably mobile phone or PDA mobile phone.

For achieving the above object, the present invention also proposes a kind of system that utilizes note to inquire about, and comprising:

For achieving the above object, the present invention also proposes a kind of method of utilizing note to inquire about, may further comprise the steps:

A1, short message enquiry is sent to the Help Center by user's short message terminal (3);

The short message receiving-transmitting device (1) of B1, Help Center receives short message enquiry, and the short message content that receives and the person's of sending short messages caller ID are sent to inquiry unit (2);

C1, inquiry unit (2) find out relevant content according to short message content;

D1, inquiry unit (2) are sent to short message receiving-transmitting device (1) with Query Result;

E1, short message receiving-transmitting device (1) send to note user's short message terminal (3) of inquiry.

The short message receiving-transmitting device (1) of A2, Help Center receives short message enquiry, and the short message content that receives and the person's of sending short messages caller ID are sent to inquiry unit (2);

B2, inquiry unit (2) find out relevant content according to short message content;

C2, inquiry unit (2) are sent to short message receiving-transmitting device (1) with Query Result;

D2, short message receiving-transmitting device (1) send to note user's short message terminal (3) of inquiry.

Wherein, described note is SMS (SMS) or cell phone multimedia message (MMS).

The invention has the beneficial effects as follows: the present invention is by receiving inquiry's short message enquiry, content according to note, find out relevant data and send to the inquiry, thereby making the user not need to squeeze into phone could inquire about, do not need to wait for the circuit that can insert, do not need wiring to receive calls from birth yet, both significantly saved staff, reduce cost, also made things convenient for the user.

Feature of the present invention and advantage will be elaborated in conjunction with the accompanying drawings by embodiment.

[description of drawings]

Fig. 1 is the schematic diagram of an embodiment of the present invention.

[embodiment]

As shown in Figure 1, the Help Center will be with original inquiry unit (2), and for example the telephone number query device adds short message receiving-transmitting device (1), and short message receiving-transmitting device (1) is connected with inquiry unit (2).User's short message terminal (3) that the inquiry holds by oneself sends short message enquiry, user's short message terminal (3) is preferably mobile phone or PDA mobile phone, the SMS of Query Information sends to the Help Center by wireless phone communication network (4), short message receiving-transmitting device (1) receives note, and the short message content that receives and the person's of sending short messages caller ID delivered to inquiry unit (2), inquiry unit (2) finds out relevant data according to short message content, for example telephone number etc. will find out user's short message terminal (3) that relevant data sends back to the inquiry by short message receiving-transmitting device (1) again.

Below be to be the operating process of example with the enquiring telephone number:

1. the related data of the telephone number that will search of user such as name, exabyte, address etc. are dealt into the inquiry hot line with SMS, and be as shown in table 1.

Table 1

Development bank's east gate

2. after the short message receiving-transmitting device (1) at telephone number query center is received note, find inquiry's cell-phone telephone number from the caller ID of note, simultaneously short message content is delivered to telephone number query device (2), telephone number query device (2) is according to data such as the name of short message content, exabytes, in the data bank of system, find out data such as immediate telephone number, title (name or exabyte) for example, area, telephone number, with note these data are sent back to user's short message terminal (3) of user, as shown in table 2.

Table 2

0755-82201824 Shenzhen Development Bank of Shenzhen east gate subbranch of Shenzhen Development Bank service hotline 95501

3. user's short message terminal (3) is received the note that beam back at the telephone number query center, and the user just can see the telephone number data that will search on its user's short message terminal (3).

The inquiry of use short message mode, the user need not wait for that the operator answers, and the user need not accurately import complete name (or exabyte), address, system can employ the fuzzy search mode certainly, the telephone number of finding out immediate data sends back to the user, select by user oneself, than by the operator one by one telephone number read out and copy more efficiently by the user immediately, also can reduce the chance of mishearing, wrongly write number.

Also can use the automatic short message inquiry mode, for example be applied to inquire about the bus line data, as long as add bus line data and corresponding software in system, as long as citizen are with departure place and destination input note, be dealt into the automatic short message inquiry system, system is according to departure place and destination, and data such as find out suitable bus line, bus loading zone, debarkation stop, change trains or buses sends back to the inquiry with note.This system also can be applicable to the service of asking the way, make things convenient for the visitor to use, need only street name or nearby stores' name or near the data such as electric lamp post coding that input was at that time during use, and add the hotel's title of living or hotel's telephone number, be dealt into the automatic short message inquiry system with note, system promptly can find out the street name that the inquiry was in the place at that time according to short message content, how the inquiry returns the route data in hotel with suggestion, sends back to the inquiry with note.

Claims

1. system that utilizes note to inquire about is characterized in that comprising:

Be used to send user's short message terminal (3) of short message enquiry;

2. the system that utilizes note to inquire about as claimed in claim 1 is characterized in that: described user's short message terminal (3) is mobile phone or PDA mobile phone.

3. system that utilizes note to inquire about is characterized in that comprising:

4. method of utilizing note to inquire about is characterized in that may further comprise the steps:

5. the method for utilizing note to inquire about as claimed in claim 4 is characterized in that: described user's short message terminal (3) is mobile phone or PDA mobile phone, and described note is SMS (SMS) or cell phone multimedia message (MMS).

6. method of utilizing note to inquire about is characterized in that may further comprise the steps:

7. the method for utilizing note to inquire about as claimed in claim 6 is characterized in that: described note is SMS (SMS) or cell phone multimedia message (MMS).