CN101110843A - System, method and apparatus for implementing interaction between different kinds of business - Google Patents
System, method and apparatus for implementing interaction between different kinds of business Download PDFInfo
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Abstract
The present invention discloses a system, a method and an equipment for realizing the interaction of different services. The system comprises a first equipment and a second equipment for providing different services and an interactive voice server; the first equipment is used to process a first type service, and sends a service request carrying a second service information to the interactive voice server when the second service is stroked in the first type service; the interactive voice server is used to get the second type service process file according to the second type service information in the service request, and strikes a second equipment to execute the second type service through executing the process file; the second equipment is used to process the second type service stroked by the interactive voice server. The adoption of the present invention can realize the automatic interaction of different type services, provide users with more various services, satisfy different demands of users and reduce the system cost.
Description
Technical field
The present invention relates to the communication technology, be specifically related to a kind of system, method and apparatus of realizing interaction between different kinds of business.
Background technology
In the environment of competition day by day, provide operator and the service provider who strengthens business by wired, wireless or broadband network, must adapt to business and the technological challenge that develops fast.On the one hand, along with the development of wireless technology, mobile data applications are very general, and note, multimedia message, CRBT and interactive service are carried out like a raging firely; On the other hand, voice service also is widely used in every field as a kind of interactive means easily.Development along with business, all the more urgent of the demand that speech business and data service are merged, the service provider wishes to enrich the interactive means with the user, and the business that can provide voice to combine with data for the user has so just proposed the demand that data cooperate with voice.
1. by realize the data service under the voice environment in increase data service disposal ability on the existing voice equipment.
Speech ciphering equipment structure as shown in Figure 1, it is as follows to adopt this equipment to finish the process of the data service under the voice environment:
(1) user 10 dials the voice access module 110 that the voice access code inserts speech ciphering equipment 11;
(2) voice access module 110 is called the request of inner different business logic processing module 111 process user by modes such as function call or message informings according to user's selection;
(3) voice access module 110 returns result for user 10.
Utilize this speech ciphering equipment that has increased the data service disposal ability can only finish simple data service, and since data service and speech business in the difference of dealing with problems, existing on the processing mode, for example content search, the processing of literal picture, batch process, a large amount of frequent database access, with the difference of the aspect such as repeatedly mutual of other system, make that this speech apparatus function expansion is difficult, new data service exploitation and integrated cost are higher.
2. be implemented in voice output under the data environment by in the data traffic flows of available data equipment, expanding phonetic function.
As shown in Figure 2, it is as follows to adopt this mode to finish under the data environment process of voice output:
1. user 21 inserts data equipment 20 by modes such as WEB, WAP, note, multimedia messages, and submits the service request of oneself to.
2. the service request of data service module 201 process user is called voice output module 202 by modes such as function call or message trigger voice delivery is arrived user 21.
By above-mentioned flow process as seen, the voice output module is a kind of expanded function of specific data equipment, often needs to develop independent voice output module, could cooperate with the data service of complexity, and can not utilize existing speech network simply.This is concerning existing mass data business, and workload is huge, and is with high costs.
Summary of the invention
The embodiment of the invention provides a kind of system and method for realizing interaction between different kinds of business on the one hand, realizes the mutual of different kinds of business, for the user provides more rich and varied business, satisfies user's different demands, and reduces development cost.
The embodiment of the invention provides a kind of interactive voice server on the other hand, to realize the service interaction of existing speech ciphering equipment and data equipment.
For this reason, the embodiment of the invention provides following technical scheme:
A kind of system that realizes interaction between different kinds of business comprises first equipment and second equipment and interactive voice server that different kinds of business is provided;
Described first equipment is used to handle first kind business, and when triggering second type service in first kind business, sends the service request of the second type service information of carrying to described interactive voice server;
Described interactive voice server is used for obtaining according to the second type service information of described service request the flow file of described second type service, and triggers described second equipment and carry out second type service by carrying out described flow file;
Described second equipment is used to handle second type service by described interactive voice server triggers.
A kind of interactive voice server is used to realize to provide mutual between first equipment of different kinds of business and second equipment, comprising:
The service request receiving element is used to receive the service request of described first equipment;
The file acquiring unit is used for obtaining according to the second type service information of described service request the flow file of described second type service;
Service trigger unit is used for triggering described second equipment and carrying out second type service by carrying out described flow file.
A kind of method that realizes interaction between different kinds of business comprises:
Receive the service request of carrying the second type service information that first kind business device sends;
Obtain the flow file of described second type service according to the second type service information in the described service request;
Trigger described second equipment and carry out second type service by carrying out described flow file.
The technical scheme that provides by the above embodiment of the invention as can be seen, the embodiment of the invention makes full use of existing different kinds of business equipment, realizes mutual between the different kinds of business by means of the interactive voice server.Utilize the embodiment of the invention, can realize combining of voice and data, not only can satisfy user's different demands, and greatly reduce system cost for the user provides more rich and varied business by programme controlled automatic interaction mode.
Description of drawings
Fig. 1 increases the theory diagram that the data service disposal ability realizes the voice-and-data service interaction on speech ciphering equipment in the prior art;
Fig. 2 is by expand the theory diagram that phonetic function is realized the voice-and-data service interaction in data traffic flows in the prior art;
Fig. 3 is the theory diagram of first embodiment of system of the present invention;
Fig. 4 is the theory diagram of the interactive voice server in the embodiment of the invention;
Fig. 5 is the embodiment of the invention realizes voice and data interaction based on system shown in Figure 3 a flow chart;
Fig. 6 is the embodiment of the invention realizes voice and data interaction based on system shown in Figure 3 a flow chart;
Fig. 7 is the theory diagram of second embodiment of system of the present invention.
Embodiment
In order to make those skilled in the art person understand the scheme of the embodiment of the invention better, the embodiment of the invention is described in further detail below in conjunction with drawings and embodiments.
The system of the realization interaction between different kinds of business of the embodiment of the invention comprises first equipment and second equipment that different kinds of business is provided, and the interactive voice server.
Wherein, first equipment is used to handle first kind business, and when triggering second type service in first kind business, sends the service request of the second type service information of carrying to the interactive voice server; The interactive voice server is used for obtaining according to the second type service information of described service request the flow file of described second type service, and triggers described second equipment and carry out second type service by carrying out described flow file; Second equipment is used to handle second type service by the interactive voice server triggers.
Described first equipment can provide the speech ciphering equipment of speech business, and described second equipment is for providing the data equipment of data service; The service request of described first equipment is the voice request that comprises access code.Described first equipment can also provide the data equipment of data service, and described second equipment is for providing the speech ciphering equipment of speech business; The service request of described first equipment is a described data equipment information that send, that carry the flow file relevant with the data service of the current execution of described data equipment.
Be respectively example below with the both of these case, describe the system of the embodiment of the invention in detail.
The theory diagram of the reference embodiment of the invention shown in Figure 3 system:
This system comprises: the speech ciphering equipment 31 of speech business is provided, the data equipment 32 and the interactive voice server 30 of data service are provided to the user to the user, wherein, interactive voice server 30 is according to the data service of the voice request visit data equipment 32 of speech ciphering equipment 31.
As follows from the process of voice flow trigger data business:
The user is connected to speech ciphering equipment 31 by dialing the voice access code, and speech ciphering equipment 31 sends voice request to interactive voice server 30, carries described access code in this voice request; After interactive voice server 30 receives voice request, according to the data traffic flows file that the access code in this voice request mates and execution data equipment 32 provides, specifically can be according to the corresponding relation of the URL address of access code of setting up in advance and data traffic flows file, the URL address of visiting the access code correspondence in the described service request obtains described data traffic flows file.This data traffic flows file is generated by the file generating unit in the data equipment 32 321 and offers interactive voice server 30 in advance by information interaction unit 322.Interactive voice server 30 is by carrying out this data traffic flows file, and trigger data equipment 32 is carried out corresponding data service, thereby realizes from voice flow trigger data business.
The system of this embodiment can utilize existing speech ciphering equipment and data equipment, realizes the function of voice flow trigger data business, not only has scalability preferably, and can save development cost greatly.
Refer again to the theory diagram of the embodiment of the invention shown in Figure 3 system:
In this embodiment, interactive voice server 30 is according to the voice flow of the message trigger speech ciphering equipment 31 of data equipment 32 transmissions.
The process that triggers voice flow from data service is as follows:
The user is connected to data equipment 32 by any terminal that can be connected with data equipment, for example portable terminal is sent short messages, multimedia message, terminal is by modes such as the professional pages of WEB visit data, data equipment 32 is carried out the data service logic, in the process of carrying out service logic, when needs trigger voice flow, data equipment 32 sends message by information interaction unit 322 to interactive voice server 30, carry the information of voice flow file in the message, for example: file identification, file URL (Uniform Resource Locator, the unified resource positioning address) address, flow file content etc., this voice flow file is generated by the file generating unit in the data equipment 32 321; The message that interactive voice server 30 receives from data equipment 32, according to message content, obtain and carry out corresponding voice flow file, such as the URL address of having carried the voice flow file in the message, then interactive voice server 30 can obtain described voice flow file by visiting this URL address; Interactive voice server 30 triggers the voice flow of speech ciphering equipment 31 by carrying out this voice flow file, thereby realizes triggering voice flow in the data service.
The message interface of data equipment 32 and interactive voice server 30 can be to support TCP/IP (TransferControl Protocol/Internet Protocol, TCP) communication interface of agreement connection, also can be to adopt HTTP (Hypertext Transfer Protocol, HTML (Hypertext Markup Language)), RPC (Remote Procedure Call, remote procedure call) communication interface of mode such as, certainly, also can be the communication interface of supporting other agreement, as long as data equipment 32 and interactive voice server 30 all provide this interface.
As seen, in the system of the above-mentioned embodiment of the invention shown in Figure 3, the interactive voice server is as the execution environment of automatic speech flow process, the automatic speech flow process of its execution can have multiple form, such as, self-defining binary system service scripts and/or VoiceXML (voice document of XML format description) file etc.VoiceXML is that the voice flow of international standard is represented grammer.VoiceXML can be produced according to service logic in advance or dynamically by data equipment, is placed on data equipment, WEB server or the interactive voice server with the form of file, also can simply be kept in the memory of data equipment.The interactive voice server obtains and carries out corresponding voice flow according to the message that data equipment sends, thereby realizes that data service triggers voice flow.
Equally, when needs voice flow trigger data is professional, also can generate data traffic flows file with the corresponding a plurality of VoiceXML forms of different access codes in advance, this document is stored on the data equipment by data equipment.Data equipment sends to the interactive voice server with the URL address of data traffic flows file in advance, set up the corresponding relation of the URL address of access code and data traffic flows file by the interactive voice server, this matching relationship is kept in the file, is stored in interactive voice server or other storage mediums.Like this, receive the voice request of speech ciphering equipment when the interactive voice server after, according to this voice request, search the URL address of the data traffic flows file of the VoiceXML form corresponding, thereby obtain the data traffic flows file with access code in the described voice request.
Because described data traffic flows file is the VoiceXML form in the present embodiment, therefore utilize form item＜form of VoiceXML〉characteristic, can be when the interactive voice server is carried out the operation flow of VoiceXML formal definition with data (calling number for example, user's button input, be converted into the user's voice input of text formatting etc.) be submitted to URL and carry out, this URL can point to a WEB and use in data equipment, for example, by Java Servlet, JSP (Java Script Page), the WEB that CGI modes such as (CommonGateway Interface, CGI(Common gateway interface)s) realizes uses.In using, WEB receives the data that voice flow is submitted to by the HTTP mode.
Like this, during professional on the interactive voice server triggers data equipment, only need handle the variation of control subsequent voice flow process according to the VoiceXML grammer accordingly.
Be example with the operation flow file (being voice flow file recited above and data traffic flows file) of carrying out the VoiceXML form below, the structure of the interactive voice server that the detailed description embodiment of the invention provides.
Fig. 4 shows a kind of theory diagram that is applied to the interactive voice server of said system that the embodiment of the invention provides:
This interactive voice server 30 comprises: service request receiving element 41, file acquiring unit 42 and service trigger unit 43.Wherein, service request receiving element 41 is used to receive the service request of described first equipment; File acquiring unit 42 is used for obtaining according to the second type service information of described service request the flow file of described second type service; Service trigger unit 43 is used for triggering described second equipment and carrying out second type service by carrying out described flow file.
With reference in the embodiment of the invention shown in Figure 5 by the flow process of voice flow trigger data business:
Data equipment generates the data traffic flows file in advance, and will give birth to the URL address of file send to the interactive voice server, on the interactive voice server, set up the corresponding relation of access code and data traffic flows file URL address, carry out following steps then:
1. after speech ciphering equipment receives the voice access code that the user dials, send voice request, in this voice request, carry described access code to the interactive voice server.
2. the interactive voice server is according to the matching relationship of the URL address of access code of setting up in advance and data traffic flows file, the URL address of mating the data traffic flows file corresponding with described access code.
3. obtain the URL address of the data traffic flows file that matches, this address information can be stored in the file with described matching relationship, also can be kept in the file separately, when searching, sign according to the data traffic flows file is made index, searches and this sign corresponding file address.
4. by carrying out described data traffic flows file, trigger data business.
Such as, can pass through the URL address of this data traffic flows file that HTTP (Hypertext Transfer Protocol, HTML (Hypertext Markup Language)) protocol access obtains.If this data traffic flows file is placed on the data equipment, then carry out corresponding data traffic flows by data equipment, if this data traffic flows file is placed on the WEB server, then can be from this data traffic flows file of GET on the WEB server (GET method representation acquisition request by resource that URI identified) to the interactive voice server, carry out corresponding data traffic flows, perhaps POST (the POST method representation is additional new data after the resource that URI identified) information is carried out corresponding data traffic flows to the WEB server background by the WEB server background.
5. execution data traffic flows.
The interactive voice server can load and move the self-starting voice flow, and this voice flow realizes waiting for, receiving and handle the function of external message.Data equipment generates a VoiceXML formatted file of describing the speech business flow process, promptly foregoing voice flow file in advance or dynamically according to data traffic flows.This voice flow file can be placed on the data equipment, also can be placed on the WEB server.Like this, carry out in the process of data traffic flows, trigger voice flow if desired, then send message, in this message, carry the information of the voice flow file relevant with the data service of the current execution of data equipment to the interactive voice server at data equipment; The interactive voice server should trigger the voice flow of speech ciphering equipment according to the information acquisition of the voice flow file in this message, thereby realized triggering voice flow in the data service.
Trigger the flow process of voice flow in the reference embodiment of the invention shown in Figure 6 by data service:
1. data equipment is carried out data traffic flows.
2. data equipment sends message to the interactive voice server, carries the URL of relevant voice flow file in the message.
3. the service request receiving element of interactive voice server receives message.
4. the URL address in the file acquiring unit access message obtains this voice flow file.
5. service trigger unit is carried out the voice flow file.
6. the voice flow in the triggering speech ciphering equipment.
7. speech ciphering equipment is carried out voice flow.
Data equipment sends to the content that the message of interactive voice server also can directly be carried the voice flow file in above-mentioned steps 2.Like this, after the interactive voice server is received this message, just can directly obtain this voice flow file.
The front is mentioned, and described voice flow file and data traffic flows file all can be kept on the data equipment, also can be kept on the WEB server.
The embodiment of the invention also provides a kind of voice and mutual system of data double-way of realizing, the voice of the reference embodiment of the invention shown in Figure 7 and the theory diagram of data interaction system:
This system comprises: the speech ciphering equipment 71 of speech business is provided, data equipment 72, interactive voice server 70 and the WEB server 73 of data service are provided to the user to the user.Wherein, interactive voice server 70 is according to the data service of the voice request visit data equipment 72 of speech ciphering equipment 71, the voice flow of the message trigger speech ciphering equipment 71 that sends according to data equipment 72.
After interactive voice server 70 receives the voice request of speech ciphering equipment 71, coupling and the corresponding data traffic flows file of access code in the described voice request; And, trigger described data service according to the data traffic flows file that matches.
Interactive voice server 70 receives the message that data equipment 72 sends, carry the information of the voice flow file relevant in the described message with the data service of data equipment 72 current execution, interactive voice server 70 triggers described voice flow according to the information of described voice flow file.Described data traffic flows file and described voice flow file are generated by the file generating unit in the data equipment 72 721, and sending described voice flow file and/or data traffic flows file to WEB server 73 by file delivery unit 722, WEB server 73 is preserved the file that receives.Like this, interactive voice server 70 can obtain this document from the WEB server by http protocol message when needs access voice flow file and/or data traffic flows file.Certainly, according to actual needs, also can be in the memory cell of data equipment this locality with described voice flow file and/or data traffic flows file storage.
In addition, also can directly generate described data traffic flows file and described voice flow file by WEB server 73.
As seen, in the system embodiment of the present invention, set up interface mutual between speech ciphering equipment and data equipment by the interactive voice server, and support the VoiceXML file by the interactive voice server, utilize VoiceXML document control flow process and transmission information, speech business and data service are triggered mutually, thereby realized the interaction triggers between the type service.Utilize the system of the embodiment of the invention, not only can provide rich and varied business, satisfy user's different demands, and can utilize existing data equipment and speech ciphering equipment, make system have stronger autgmentability, and saved development cost to the user.
Illustrate the process that the system that uses the embodiment of the invention carries out voice and data interaction below:
1. short message on-demand service
User A wishes to user B point one first song, user A sends note to data equipment by terminal, comprise user B information and song title in the note, it is short message on-demand service that data equipment carries out judging in the Business Processing, dynamically generate the voice flow file of VoiceXML form, and the URL of this voice flow file, the information of user B passed to the interactive voice server, the interactive voice server gets access to this voice flow file by URL and carries out, dial the phone of user B according to voice flow, and play the song of appointment for user B.
2. message-in service
User A calls for user B, but user B cannot connect, and user A adopts message-in service.User A finishes tone information by speech ciphering equipment, speech ciphering equipment sends voice request to the interactive voice server, after the interactive voice server receives voice request, match corresponding data service logical file according to the access code in this request, obtain the URL of this document, by this URL visit data equipment, described message is submitted to data equipment, data equipment is processed into MMS (MultimediaMessaging Service with user's message, multimedia messaging service, MMS), send to user B by MMSC (Multimedia MessagingService Center, Multimedia Message center).
In said process, speech ciphering equipment can initiatively send the message of user A to the interactive voice server, also can obtain described message to the speech ciphering equipment request by the interactive voice server.Equally, when the interactive voice server passes through URL visit data equipment, can described message be submitted to data equipment by http protocol message, also the address that can only will leave a message sends to data equipment, obtains this message according to this address from speech ciphering equipment by data equipment then.
3. song search and audition
User A is linked into speech ciphering equipment by voice mode, speech ciphering equipment sends voice request to the interactive voice server, after the interactive voice server receives voice request, according to access code coupling in this request and the corresponding data service logical file of execution, by HTTP the searching key word of user A is delivered to data equipment, data equipment is finished song search by search engine, the dynamic VoiceXML flow process that comprises list of songs and option that generates, data equipment is delivered to the interactive voice server by interface with this VoiceXML flow process, the interactive voice server is carried out this flow process, play Search Results with voice to user A by speech ciphering equipment, after user A selects certain first song choices, pass through speech ciphering equipment, the interactive voice server, the selection of user A is delivered to data equipment, data equipment obtains song files according to the selection of user A, be delivered to the interactive voice server by interface subsequently, to user A played songs, search for and other song of audition subsequently by the user A mode that can select to change searching key word by speech ciphering equipment for the interactive voice server.
In said process, carry out repeatedly the transmission of information by interface and VoiceXML between speech ciphering equipment and data equipment, the resource on making full use of internet provides the song search and the audition business of voice mode for the user.
As seen, utilize the system of the embodiment of the invention, can realize voice flow trigger data business, also can finish data service and trigger voice flow, can realize the interaction triggers of voice and data further, thereby can provide more rich and varied business for the user, satisfy user's different demands, and reduced system cost.
More than system, method and apparatus that the embodiment of the invention provided are described in detail, used embodiment herein the present invention set forth, the explanation of above embodiment just is used for help understanding system and method for the present invention; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.
Claims (14)
1. a system that realizes interaction between different kinds of business is characterized in that, comprising: first equipment and second equipment and interactive voice server that different kinds of business is provided;
Described first equipment is used to handle first kind business, and when triggering second type service in first kind business, sends the service request of the second type service information of carrying to described interactive voice server;
Described interactive voice server is used for obtaining according to the second type service information of described service request the flow file of described second type service, and triggers described second equipment and carry out second type service by carrying out described flow file;
Described second equipment is used to handle second type service by described interactive voice server triggers.
2. system according to claim 1 is characterized in that, described interactive voice server comprises:
The service request receiving element is used to receive the service request of described first equipment;
The file acquiring unit is used for obtaining according to the second type service information of described service request the flow file of described second type service;
Service trigger unit is used for triggering described second equipment and carrying out second type service by carrying out described flow file.
3. system according to claim 1 is characterized in that, described first equipment is for providing the speech ciphering equipment of speech business, and described second equipment is for providing the data equipment of data service;
Described service request is the voice request that comprises access code.
4. system according to claim 1 is characterized in that, described first equipment is for providing the data equipment of data service, and described second equipment is for providing the speech ciphering equipment of speech business;
Described service request is a described data equipment information that send, that carry the flow file relevant with the data service of the current execution of described data equipment.
5. according to claim 3 or 4 described systems, it is characterized in that described data equipment comprises:
File generating unit is used to generate described flow file;
Information interaction unit is carried out interacting message with described interactive voice server, and described message interaction process comprises described flow file is sent to described interactive voice server.
6. according to claim 3 or 4 described systems, it is characterized in that described system also comprises:
The WEB server is used to generate described flow file.
7. interactive voice server is used to realize to provide mutual between first equipment of different kinds of business and second equipment, it is characterized in that, comprising:
The service request receiving element is used to receive the service request of described first equipment;
The file acquiring unit is used for obtaining according to the second type service information of described service request the flow file of described second type service;
Service trigger unit is used for triggering described second equipment and carrying out second type service by carrying out described flow file.
8. interactive voice server according to claim 7 is characterized in that, described first equipment is for providing the speech ciphering equipment of speech business, and described second equipment is for providing the data equipment of data service;
Described service request is the voice request that comprises access code.
9. interactive voice server according to claim 7 is characterized in that, described first equipment is for providing the data equipment of data service, and described second equipment is for providing the speech ciphering equipment of speech business;
Described service request is a described data equipment information that send, that carry the flow file relevant with the data service of the current execution of described data equipment.
10. a method that realizes interaction between different kinds of business is characterized in that, comprising:
Receive the service request of carrying the second type service information that first kind business device sends;
Obtain the flow file of described second type service according to the second type service information in the described service request;
Trigger described second equipment and carry out second type service by carrying out described flow file.
11. method according to claim 10, it is characterized in that the described first kind is professional to be speech business, described second type service is data service, described service request is the voice request that comprises access code, and described flow file is the data traffic flows file;
The described process of obtaining the flow file of described second type service according to the second type service information in the described service request comprises:
According to the corresponding relation of the URL address of access code of setting up in advance and data traffic flows file, the URL address of visiting the access code correspondence in the described service request obtains described data traffic flows file.
12. method according to claim 10, it is characterized in that, the described first kind is professional to be data service, described second type service is speech business, described flow file is the voice flow file, and described service request is the message that comprises the voice flow fileinfo relevant with described data service.
13. method according to claim 12 is characterized in that, the voice flow fileinfo that described and described data service is relevant is the URL address of described voice flow file;
The described process of obtaining the flow file of described second type service according to the second type service information in the described service request comprises: obtain described voice flow file by the URL address of visiting the voice flow file in the described message.
14. method according to claim 12 is characterized in that, the voice flow fileinfo that described and described data service is relevant is described voice flow file, and described interactive voice server directly obtains described voice flow file from the message that receives.
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| CN2007101305187A CN101110843B (en) | 2007-07-11 | 2007-07-11 | System, method and apparatus for implementing interaction between different kinds of business |
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| CN2007101305187A CN101110843B (en) | 2007-07-11 | 2007-07-11 | System, method and apparatus for implementing interaction between different kinds of business |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102394995A (en) * | 2011-11-08 | 2012-03-28 | 中兴通讯股份有限公司 | Method and system integrating voice and data service |
| CN107799119A (en) * | 2016-09-07 | 2018-03-13 | 中兴通讯股份有限公司 | Audio preparation method, apparatus and system |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| PL359760A1 (en) * | 1999-11-26 | 2004-09-06 | Mobile Telephone Networks (Proprietary) Limited | Communication method and system |
| CN100464555C (en) * | 2004-01-20 | 2009-02-25 | 联想(北京)有限公司 | A system and method for realtime interaction of telephone speech based on voicexml |
| US7142661B2 (en) * | 2004-06-23 | 2006-11-28 | Avaya Technology Corp. | Method and apparatus for interactive voice processing with visual monitoring channel |
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2007
- 2007-07-11 CN CN2007101305187A patent/CN101110843B/en not_active Expired - Fee Related
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102394995A (en) * | 2011-11-08 | 2012-03-28 | 中兴通讯股份有限公司 | Method and system integrating voice and data service |
| CN107799119A (en) * | 2016-09-07 | 2018-03-13 | 中兴通讯股份有限公司 | Audio preparation method, apparatus and system |
Also Published As
| Publication number | Publication date |
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| CN101110843B (en) | 2010-07-07 |
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