CN101079831A - Online consulting system, consulting device and consulting method - Google Patents

Online consulting system, consulting device and consulting method Download PDF

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Publication number
CN101079831A
CN101079831A CNA200610080983XA CN200610080983A CN101079831A CN 101079831 A CN101079831 A CN 101079831A CN A200610080983X A CNA200610080983X A CN A200610080983XA CN 200610080983 A CN200610080983 A CN 200610080983A CN 101079831 A CN101079831 A CN 101079831A
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China
Prior art keywords
question
coordinate
line
information
response
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CNA200610080983XA
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Chinese (zh)
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CN100581143C (en
Inventor
张庆椿
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Elitegroup Computer Systems Co Ltd
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ZHIHE COMPUTER CO Ltd
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Priority to CN200610080983A priority Critical patent/CN100581143C/en
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Publication of CN100581143C publication Critical patent/CN100581143C/en
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Abstract

The invention discloses an on-line consulting system, device and method, which comprises the following parts: at least one servo device, at least one asking end and at least one answer end, wherein the ask end utilizes the consulting device to transmit the ask coordinate according to the position and at least one ask data to the servo device; the servo device broadcasts possible answer end actively within preset area scale according to the ask coordinate; the ask end gets at least one reply data or reply coordinate from answer end through servo device.

Description

Consulting system on the line, counseling apparatus and consultation method thereof
Technical field:
The invention relates to consulting system on a kind of line, counseling apparatus and consultation method thereof, particularly about using the technical field of relevant coordinate position between its question end and its question and answer end.
Background technology:
Search technique on the existing networking reaches its maturity, only, is only the challenge of present stage maximum at these technology data management behind.With the tourism is example, the traveller is often to during a specific sight spot, may appear consulting demand miscellaneous in the brain in one's mind, similarly be " what the famous product here is? ", " is which shop the genuinest? how to go? ", " near the sight spot that has other to be worth going? " or the like the consulting demand, the present stage traveller may take the phone inquiry, may inquire the computer apparatus that passerby or use are carried on the way, as notebook computer or personal digital assistant equipment such as (PDA), the search of surfing the Net.Yet the traveller is if adopt the mode of phone inquiry, and at this moment, the traveller may know in advance who is best by the inquirer.In addition, this best also need be learnt by inquisitorial talk-back.Moreover, need guarantee that this best will enough be received calls by the inquirer.In addition, if adopt inquiring passerby's mode on the way, the traveller also need confirm to find " to " passerby, avoid passerby to report by mistake, and the traveller need undergo or experience passerby's answer usually because of misdescription, can distinguish between truth and false.Moreover if adopt the more receptible mode of most traveller-online search, then the traveller can much be had the answer of same keyword usually, and even possible dozens of, hundreds of individual thousands of tens thousand of individual.At this moment, the traveller's time and energy that need spend certain degree is confirmed required possible answer.
In view of this, how providing a kind of comparatively easy and consulting system on the line, counseling apparatus and consultation method thereof comparatively accurately, is one to need to be resolved hurrily and important problem in fact.
Summary of the invention:
End is seen above-mentioned known problem, and main purpose of the present invention is the coordinate position in conjunction with asker and question and answer person, and using provides consulting system on a kind of simple and easy line.Utilize when consulting system is on the geographical position of a reality on the line of the present invention, when the user of system has any problem, similarly be " police office there? ", " near the nice cheap again dining room of where is it? " at this moment, see through native system and deliver problem, and native system can transmit the other system user who gives near distance automatically with this problem.Near the user of system then alternative answers a question or ignores problem.In addition, the asker also can give an evaluation at all answers of this problem.By this,, see through native system and can browse under this geographical position, use and to enjoy the knowledge accumulation of pressing close to demand most at diverse geographic location relevant for asker's enquirement information and answerer's response information if the other system user is arranged as long as to this zone.
Consulting system can include at least one servomechanism installation, at least one question end and at least one question and answer end on the above-mentioned line of carrying.Wherein, servomechanism installation is to link up and store bridge as the main information of these question ends and question and answer end.Here, when the question end is asked a question, satisfy, transmit its question coordinate and required enquirement information and give servomechanism installation at least according to its position.At this moment, servomechanism installation must be according in the predetermined areas of question coordinate and can be in a Preset Time, and active broadcast is given the question and answer end that may exist.Note that the predetermined areas here can optionally be set by question end, similarly is 10 kilometers of circumferences in the question coordinate.And the enquirement information of being received according to this broadcasting when question and answer end, and then provide it to respond information or directly respond its required response coordinate and give servomechanism installation.At last, question is held by the received response information of servomechanism installation or is responded coordinate and browse and can give suitable evaluation at any time, similarly be to give 5 stars, being beneficial to following other askers must be before question, the usefulness that response information that direct in advance browse queries is preferable or use can provide the references such as response coordinate of correct navigation.
Above-mentioned all response information and response coordinate must be corresponding to puing question to information, classifying and noting down is stored on the servomechanism installation, carries out in advance (before the question) or (question back) inquiry afterwards for any question end according to keyword, coordinate position or other search patterns.
In addition, question end here and question and answer end can utilize a portable electronic devices or an electronic installation of can surfing the Net to transmit, and its question coordinate or respond coordinate and can be obtained via a global satellite positioning system apparatus or a coordinate map.
Under the prerequisite according to consulting system on the above-mentioned line of carrying, the present invention derives to summarize counseling apparatus on a kind of line.Counseling apparatus such as same portable electronic devices on this line, precisely because the question unit and the display unit that are comprised, can transmit a question coordinate and at least one enquirement information be given a servomechanism installation according to the position of counseling apparatus on this line, and can continue thus servomechanism installation according to transmitting in the predetermined areas of question coordinate and showing that at least one response information or that it puts question to information responds coordinate on display unit.Here, the question coordinate is obtained via a global satellite positioning system apparatus or a coordinate map.And question unit alternative is given an evaluation sign for responding information or response coordinate, and is stored on the servomechanism installation, for other question ends usefulness as a reference.In addition, question end can be with received response coordinate as a drawn to obtain navigation information, and this responds coordinate or can directly click this response coordinate on display unit by input, carries out its navigation system.Please note, the response information here or respond coordinate and can come from least one question and answer end, and this question and answer end can see through a portable electronic devices or an electronic installation of can surfing the Net and provides and respond information or arrange in pairs or groups a global satellite positioning system apparatus or a coordinate map are obtained the response coordinate.Moreover all response information or response coordinate must be stored on the servomechanism installation, carry out in advance (before the question) or (back of asking a question) inquiry afterwards so that the question end to be provided according to keyword, coordinate position or other search patterns.
In view of consulting system on the above-mentioned line of carrying, the present invention derives to summarize consultation method on first kind of line.The method comprises the following step at least:
(a) give a servomechanism installation according to question end position transmission one a question coordinate and at least one enquirement information.
(b) obtain puing question to information also according to reaching at least one question and answer end of active broadcast in a scheduled time in the predetermined areas of question coordinate by servomechanism installation.The predetermined areas is here optionally brought in by question and is set.
(c) give servomechanism installation by the question and answer end according to puing question to information to provide a response information or to respond coordinate.
(d) give the question end by servomechanism installation answer response information or response coordinate, selectivity is as a drawn to obtain navigation information.
(e) respond information by question end or respond coordinate one and estimate and indicate and pass back and be embedded on the servomechanism installation.
In view of counseling apparatus on the above-mentioned line of carrying, the present invention derives to summarize consultation method on second kind of line.The method comprises the following step at least:
(a) built-in question unit and a display unit is on counseling apparatus on the line or a portable electronic devices.
(b) ask a question certainly that a question coordinate is transmitted in the position, unit and at least one enquirement information is given a servomechanism installation.
(c) this puts question to information at least one question and answer end and receive at least one response information or via servomechanism installation and respond coordinate and give the question unit according to active broadcast in the predetermined areas of question coordinate by servomechanism installation.The predetermined areas is here also optionally set by the question unit.
(d) show that response information or response coordinate are on its display unit.
(e) respond information by the question unit or respond coordinate one and estimate and indicate and pass back and be stored on the servomechanism installation.
(f) selectivity is used the response data or is responded coordinate as a drawn to obtain navigation information.
Consultation method on above-mentioned two kinds of lines is as counseling apparatus on consulting system and the line on the above-mentioned line of carrying; The servomechanism installation here is to store all to put question to information and corresponding response information or response coordinate, for (before the question) or (back of the asking a question) inquiry afterwards in advance of question end.In addition, question end here and question and answer end can utilize a portable electronic devices or an electronic installation of can surfing the Net to transmit, and its question coordinate or respond coordinate and can be obtained via a global satellite positioning system apparatus or a coordinate map.
Description of drawings:
Fig. 1 is a block schematic diagram of consulting system on the line of the present invention;
Fig. 2 is an operation chart of counseling apparatus on the line of the present invention;
Fig. 3 is an operation chart of counseling apparatus on the line of the present invention;
Fig. 4 is an operation chart of counseling apparatus on the line of the present invention;
Fig. 5 is an operation chart of counseling apparatus on the line of the present invention;
Fig. 6 is a flow process schematic diagram of consultation method on the line of the present invention.
The figure number explanation:
1: consulting system on the line; 10: servomechanism installation;
101: regional knowledge services unit interface; 102: the coordinate data bank;
103: the question and answer data bank; 11: the question end;
12: the question and answer end; 121: global positioning system apparatus;
122: the coordinate map; 13: the networking;
2: counseling apparatus on the line; 20: display unit;
201: the inquiry problem function; 202: browse/search problem function;
30: the coordinate map; 31: the question coordinate;
32: the input area of puing question to information; 33: the setting option of predetermined areas;
40: the browsing area; 50: respond information;
51: answer coordinate; 52: estimate;
53: navigation options; 60-64: process step.
Embodiment:
Understand and approval for the auditor can be had further for the present invention, cooperate now graphic detailed description embodiments of the present invention as after.
Please refer to Fig. 1 is a block schematic diagram of consulting system on the line of the present invention.In Fig. 1, consulting system 1 is to comprise a servomechanism installation 10, a question end 11 and an at least one question and answer end 12 on the line.Wherein, servomechanism installation 10 includes a regional knowledge services unit interface 101, a coordinate data bank 102 and a question and answer data bank 103.Regional here knowledge services unit interface 101 is the main communication bridges as question end 11 and question and answer end 12.Coordinate data bank 102 provides relevant coordinate position data such as the relevant question end 11 of servomechanism installation 10 records, question and answer end 12 and servomechanism installation 10.Question and answer data bank 103 then is used for storing between question end 11 and the question and answer end 12, relevant for puing question to information, corresponding response information or responding consulting message such as coordinate.Here, servomechanism installation 10, question end 11 and 12 at question and answer end are to operate with client/server (Server/Client), and come as the communications protocol between servomechanism installation 10, question end 11 and the question and answer end 12 with standard HTML usually.To this, question end 11 and question and answer end 12 only need dispose to have the browser that meets this communications protocol or compatible communications protocol and can carry out main communication running of the present invention.In addition, transmit for satisfying the most important coordinate position of the present invention, here ask a question end 11 and question and answer end 12 also must be equipped with a global positioning system apparatus 121 or a coordinate ground Figure 122 can carry out main coordinate position of the present invention at least and transmit.
In Fig. 1, when question end 11 is asked a question, then learn its position according to global positioning system apparatus 121 or coordinate ground Figure 122 at least, the continuous networking 13 that meets the HTTP agreement that sees through is transmitted its question coordinate, is putd question to the predetermined areas of information and relevant inquiry object thereof to give servomechanism installation 10.At this moment, servomechanism installation 10 must be according in this predetermined areas, and similarly being that the question coordinate is interior has an area of ten kilometers, and can be in a Preset Time, and active broadcast is given the question and answer end 12 that may exist.And the enquirement information of being received according to this broadcasting when question and answer end 12, and then see through a networking 13 that meets the HTTP agreement and provide it to respond information or directly respond its required response coordinate and give servomechanism installation 10.At last, question end 11 must be via servomechanism installation 10 browse queries to required response information or response coordinate.
Please refer to Fig. 2 is an operation chart of counseling apparatus on the line of the present invention.In Fig. 2, question end 11 must utilize that counseling apparatus 2 carries out required transfer function on this line.Counseling apparatus 2 includes a built-in question unit (figure does not show) and a display unit 20 at least on the line among the figure.Wherein, display unit 20 can provide an inquiry problem function 201 and at least and browse/search problem function 202.Wherein, inquiry problem function 201 is button options that start the question function as question end 11.Browse/search problem function 202 then as question end 11 when an actual geographical position, be linked to servomechanism installation 10, historical records such as problem of being accumulated with relevant this geographical zone of browse queries and response message thereof.
Please refer to Fig. 3 is an operation chart of counseling apparatus on the line of the present invention.This Fig. 3 is a question picture that clicks the inquiry problem function 201 in the display unit 20 in Fig. 2.In Fig. 3, display unit 20 shows a coordinate ground Figure 30 usually at least, a question coordinate 31, is putd question to the input area 32 of information and the setting option 33 of a predetermined areas.To this, question end 11 can be with the enquirement information of required input, similarly be " tram of certain businessman? " or " famous product at well-known sight spot? " after being input into the input area 32 of puing question to information, transmitting together with the value in the setting option 33 of question coordinate 31 and predetermined areas then and give servomechanism installation 10.This measure, servomechanism installation 10 must receive this and one put question to information and question coordinate 31 and according to the value in the setting option 33 of its predetermined areas, similarly be in ten kilometer range of question coordinate 31, and active broadcast is given the question and answer end 12 in this scope.By this, question and answer end 12 selectivity sends it and responds information or respond coordinate and give servomechanism installation 10, use as shown in Figure 2 browsing/searching problem function 202 carries out browsing of required answer for question end 11.
Please refer to Fig. 4 is an operation chart of counseling apparatus on the line of the present invention.This Fig. 4 is an inquiry picture that clicks browsing in the display unit 20/search problem function 202 in Fig. 2.In Fig. 4, display unit 20 shows a coordinate ground Figure 30, a question coordinate 31, a browsing area 40 usually at least.To this, question end 11 must be before question, the 40 inquiries enquirement information in the past in the browsing area, similarly be " where may I ask nearest railway station? ", " nice dining room is arranged near this? " or " to certain specific subject under discussion; what idea everybody has? ", to confirm whether stored required identical enquirement information on the servomechanism installation 10.
Please refer to Fig. 5 is an operation chart of counseling apparatus on the line of the present invention.This Fig. 5 is that question holds 11 in above-mentioned Fig. 4, finds an identical enquirement information content, similarly be " tram of certain businessman? ", and a display frame after clicking into.This display frame includes required response information 50, similarly is " certain road section certain number ", and also provides a response coordinate 51, similarly is " east longitude 102 degree/40 '/52.7 ", north latitude 24 degree/8 '/20.4 " ".In addition.This responds information 50 and also demonstrates the evaluation 52 that question end 11 gives 5 stars.Here, question end 11 can directly be pressed navigation options 53, can cooperate a global satellite positioning system apparatus 121, goes to the actual geographical position of responding coordinate 51 indications.
Please refer to Fig. 6 is a flow process schematic diagram of consultation method on the line of the present invention.Question is held when an actual geographical position, must use on the line on the counseling apparatus or a portable electronic devices carries out the following step:
Step 60: send one and put question to information, similarly be " may I ask certain specific admission ticket will buy to which? "
Step 61:, and will put question to information to store by the question coordinate of servomechanism installation record question end and the predetermined areas that efficiency confirmed broadcasts.
Step 62: in a scheduled time and above-mentioned predetermined areas, be broadcast to the question and answer end in the effective range by servomechanism installation.
Step 63: show the response information that comes from the question and answer end or respond coordinate.
Step 64: respond information or respond coordinate one evaluation sign or selectivity use response data or response coordinate as a drawn to obtain navigation information.
The above is to utilize preferred embodiment to describe the present invention in detail, but not limits the scope of the invention.Generally know this type of skill personage and all can understand, suitably do slightly change and adjustment, will not lose main idea of the present invention place, also do not break away from spirit of the present invention and claim scope.

Claims (35)

1, consulting system on a kind of line comprises:
At least one servomechanism installation;
At least one question end gives this servomechanism installation according to this question end position transmission one question coordinate and at least one enquirement information, and a continuous at least one response information or a response coordinate that is obtained this enquirement information by this servomechanism installation;
At least one question and answer end is via obtaining this enquirement information in the predetermined areas of this servomechanism installation according to this question coordinate, and provide this response information maybe this response coordinate give this servomechanism installation.
2, consulting system on the line as claimed in claim 1 is characterized in that, this servomechanism installation is to store those to put question to information and those response information or those to respond coordinate, inquires about in advance or afterwards for those question ends.
3, consulting system on the line as claimed in claim 1 is characterized in that, this question end is to utilize a portable electronic devices to carry out transfer function.
4, consulting system on the line as claimed in claim 1 is characterized in that, this question end is to obtain this question coordinate via a global satellite positioning system apparatus or a coordinate map.
5, consulting system on the line as claimed in claim 1 is characterized in that, this question end be selectivity for this responses information maybe this responses coordinate give one and estimate and indicate, and be recorded on this servomechanism installation, supply those to ask a question and hold reference.
6, consulting system on the line as claimed in claim 1 is characterized in that, this question end is as a drawn to obtain navigation information according to this response coordinate.
7, consulting system on the line as claimed in claim 1 is characterized in that, this question and answer end is to utilize a portable electronic devices or an electronic installation of can surfing the Net to carry out transfer function.
8, consulting system on the line as claimed in claim 1 is characterized in that, this question and answer end is to obtain this response coordinate via a global satellite positioning system apparatus or a coordinate map.
9, consulting system on the line as claimed in claim 1 is characterized in that, this predetermined areas is that selectivity is set by this question end.
10, counseling apparatus on a kind of line is characterized in that, comprises:
One question unit, give a servomechanism installation according to counseling apparatus position transmission one question coordinate and at least one enquirement information on this line, and continuous by an at least one response information that obtains this enquirement information in the predetermined areas of this servomechanism installation according to this question coordinate or a response coordinate;
One display unit shows maybe this response coordinate of this response information.
11, counseling apparatus on the line as claimed in claim 10 is characterized in that, this servomechanism installation is to store those to put question to information and those to respond information or those response coordinates.
12, counseling apparatus on the line as claimed in claim 10 is characterized in that, counseling apparatus is a portable electronic devices on this line.
13, counseling apparatus on the line as claimed in claim 10 is characterized in that, this question unit be selectivity for this response information maybe this response coordinate give one and estimate and indicate, and be recorded on this servomechanism installation.
14, counseling apparatus on the line as claimed in claim 10 is characterized in that, counseling apparatus is as a drawn to obtain navigation information according to this response coordinate on this line.
15, counseling apparatus on the line as claimed in claim 10 is characterized in that, this response information maybe this response coordinate is that to come from least one question and answer end and this question and answer end be to utilize a portable electronic devices or an electronic installation of can surfing the Net to transmit.
16, counseling apparatus on the line as claimed in claim 15 is characterized in that, this question and answer end is to obtain this response coordinate via a global satellite positioning system apparatus or a coordinate map.
17, counseling apparatus on the line as claimed in claim 10 is characterized in that, this predetermined areas is that selectivity is set by this question unit.
18, consultation method on a kind of line is characterized in that, comprises:
Give a servomechanism installation according to question end position transmission one a question coordinate and at least one enquirement information;
Continuous obtain this enquirements information and according to inquiring at least one question and answer end in the predetermined areas of this question coordinate by this servomechanism installation;
Provide a response information or to respond coordinate by this question and answer end according to this enquirement information and give this servomechanism installation;
Continuous by this servomechanism installation reply this responses information maybe this response coordinate give this question and hold.
19, consultation method on the line as claimed in claim 18 is characterized in that, is to store those to put question to information and those response information or those to respond coordinate by this servomechanism installation, inquires about in advance or afterwards for those question ends.
20, consultation method on the line as claimed in claim 18 is characterized in that, this question end is to utilize a portable electronic devices to transmit.
21, consultation method on the line as claimed in claim 18 is characterized in that, this question end is to obtain this question coordinate via a global satellite positioning system apparatus or a coordinate map.
22, consultation method on the line as claimed in claim 18 is characterized in that, this question end be selectivity for this responses information maybe this response coordinate give an evaluation sign, and be recorded on this servomechanism installation.
23, consultation method on the line as claimed in claim 18 is characterized in that, this question end is as a drawn to obtain navigation information according to this response coordinate.
24, consultation method on the line as claimed in claim 18 is characterized in that, this question and answer end is to utilize a portable electronic devices or an electronic installation of can surfing the Net to transmit.
25, consultation method on the line as claimed in claim 18 is characterized in that, this question and answer end is to obtain this response coordinate via a global satellite positioning system apparatus or a coordinate map.
26, consultation method on the line as claimed in claim 18 is characterized in that, this predetermined areas is that selectivity is set by this question end.
27, consultation method on a kind of line is characterized in that, comprises:
Give a servomechanism installation according to question end position transmission one a question coordinate and at least one enquirement information;
Continuous by an at least one response information that obtains this enquirement information in the predetermined areas of this servomechanism installation according to this question coordinate or a response coordinate;
Show maybe this response coordinate of this response information.
28, consultation method on the line as claimed in claim 27 is characterized in that, is to store those to put question to information and those to respond information or those response coordinates by this servomechanism installation.
29, consultation method on the line as claimed in claim 27 is characterized in that, this question end utilizes a portable electronic devices to carry out transfer function.
30, consultation method on the line as claimed in claim 27 is characterized in that, this question end is to obtain this question coordinate via a global satellite positioning system apparatus or a coordinate map.
31, consultation method on the line as claimed in claim 27 is characterized in that, this question end be selectivity for this responses information maybe this response coordinate give an evaluation sign, and be recorded on this servomechanism installation.
32, consultation method on the line as claimed in claim 27 is characterized in that, this question end is as a drawn to obtain navigation information according to this response coordinate.
33, consultation method on the line as claimed in claim 27 is characterized in that, this response information maybe this response coordinate is that to come from least one question and answer end and this question and answer end be to utilize a portable electronic devices or an electronic installation of can surfing the Net to transmit.
34, consultation method on the line as claimed in claim 33 is characterized in that, this question and answer end is to obtain this response coordinate via a global satellite positioning system apparatus or a coordinate map.
35, consultation method on the line as claimed in claim 27 is characterized in that, this predetermined areas is that selectivity is set by this question end.
CN200610080983A 2006-05-26 2006-05-26 Online consulting system, consulting device and consulting method Active CN100581143C (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2013143413A1 (en) * 2012-03-31 2013-10-03 Tencent Technology (Shenzhen) Company Limited Online q&a method, device, and system
CN105450781A (en) * 2016-01-12 2016-03-30 李劲杰 Interactive question and answer method, platform, client and server

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2013143413A1 (en) * 2012-03-31 2013-10-03 Tencent Technology (Shenzhen) Company Limited Online q&a method, device, and system
CN103369009A (en) * 2012-03-31 2013-10-23 腾讯科技(深圳)有限公司 Method, equipment and system for online question answering
CN103369009B (en) * 2012-03-31 2015-11-18 腾讯科技(深圳)有限公司 A kind of online answering method, equipment and system
CN105450781A (en) * 2016-01-12 2016-03-30 李劲杰 Interactive question and answer method, platform, client and server

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