CN101065749A - System and method for resource management - Google Patents
System and method for resource management Download PDFInfo
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Abstract
A system and method that standardizes, automates, and facilitates the process of identifying, evaluating, selecting, and managing product and service resources for both individual and business resource users within specific industries. In one embodiment, this resource management system includes a web-based or other computer server with at least one database containing data related to product and service resources within a specific industry that can be searched and queried by the user, and at least one resource management system application that contains business rules and industry-specific or user-based criteria, qualitative and/or quantitative resource evaluation standards, and/or other guidelines or reference points, that, when applied to the product and service resource data, generates a resource-related selection, recommendation, rating, ranking, descriptive result, or other action or result that helps the user understand the resource options and the relative merits of the resource options for the user's particular needs, based in large part upon resource criteria chosen by the user, so that the user can make intelligent, informed, efficient, and timely decisions in sourcing, selecting, and managing these product and service resources. In this embodiment, the combination of unbiased industry-specific database information, unbiased industry-specific criteria and/or evaluation standards, and industry-specific search and querying capabilities, accessible on demand by the user, provides the user with a more accurate, precise, higher quality result that is reliable, immediately actionable, and can save the user time, money, and undesirable product or service performance results and/or customer service experiences.
Description
Instructions
Title
Technical field
The present invention relates to the management of products ﹠ services resource, more specifically, relate to a kind of system and method for improvement, it is used for acquisition, assessment, selection, the management of products ﹠ services resource in standardization, robotization and promotion specific industry and the client market.
Title
Background technology
As provide shown in the nearest success that company enjoyed of search capability Network Based, today is individual and the enterprise customer constantly needs fast, conveniently, obtain the products ﹠ services resource effectively, to satisfy various and changing individual and enterprise's needs.The quantity of products ﹠ services resource and specialization, and the needs and the ability that obtain the whole world and local resource increase fast, and can continue increase in foreseeable future.These market trends and market demand are just driving the ever-increasing needs to complexity more, standardization, robotization and special-purpose instrument, and described instrument is used for products ﹠ services resource acquisition, assessment, selection and the management based on the industry adhoc basis.
The Search Results major part that current based on network search engine provided is based on following every combination: computerized algorithm, key word and metadata correlativity, webpage popularize (relevant visitor's quantity), click steam behavioural information, advertiser's conversion ratio, price and/or from people or other appointment the feedback (latter be nearest phenomenon, be also referred to as " social intelligence ") of " community " equal with it.
Concentrate on " specialization " search engine in specific industry and client market, can provide product or service evaluation or comment based on price and basic product or service features, but in most of the cases, at retrieval product or service search as a result the time, any qualitative " assessment " all based on the individual viewpoint (social intelligence) of the network user colony of tight definition, is not based on industry specific qualitative and/or quantitative evaluation criteria, governing principle or reference point.
Notion and technical, this current function of search (i) be in retrieval with during rank search result, lack suitable industry specific and/or based on user's qualitative standard and governing principle; (ii) for specific user's needs, lack to the products ﹠ services resource independently, measured assessment; And (iii) result, even also be not as a rule at great majority, when obtaining, assessing and selecting resource, provide inaccurate, out of true, unreliable and/or useless Search Results to the user, further, can not providing capability, determine whether the Search Results of being retrieved satisfies the quality of the resource of just seeking about the user or user's needs of further feature or attribute.
In history, before the search engine based on internet and network occurs, enterprise and individual resource user obtain, assess and select the critical process of products ﹠ services resource, driven by market technical ability, consultant's prejudice and reciprocal commercial arrangement of word of mouth, media advertisement, seller.This is inefficient, accidental, worthwhile process only, and is not subjected to the specific governing principle of clear and definite industry clearly or the management of standard.This " process is defective " resource management process still exists as general market practice today, is replenished by above-mentioned " process is defective " based on network search engine capability.More specifically, by use based on the instrument of technology or Information Technology Platform come intelligence, effectively and economically management product and Service Source do not exist in today to satisfy the ability of the specific user's needs of industry.
This resource management process defective has been damaged resource user and resource provider.For resource user, cause (i) certain degree ground fully not use and the available resource selection of inaccurate use; (ii) make from ISP's services performance and service quality common to being lower than standard; (iii) lack best price; And (iv) over-segmentation, opaque market in the specific industry, it stops resource user to obtain to improve the information of its resource experience and execution result.For resource provider, caused for given resource user needs, the resource provider of " similar best " the loss market share and/or the loss pricing power, and help not as good as best resource provider.Although user's resource experience and actual execution result are to a great extent based on quality and other attribute, timeliness and the accuracy of employed resource, yet this resource management process defective has prevailed decades.
In financial services industry, also can find the infringement resource user that resource management process defective thus causes and the exemplary illustration of resource provider.Individual and enterprise needs identification equally, selects and manage large-scale financial service supplier, manages their finance and non-financial asset to help them.Because resource user and resource provider market are subjected to the driving of strong long-term growth trend, continued the unprecedented growth of experience at nearest 10 years, therefore, this basic market demand is increasing aspect size and the intensity.Simultaneously, financial service had formed system problem widely already gradually, and particularly, the handling certainly and financial service supplier's similar shortcoming and ethics abuse of the fierce conflict of interests, fiduciary relation is to the infringement of the certain degree of financial service customer.Since the client lack effectively and obtain economically accurately, comprehensive resource information and to the ability of the independent assessment of these resources, therefore, these abuses are universal.That the current source of resource information comprises is many, various, remarkable prejudice and incomplete source are arranged, and comprises website, industry and journalism and information service, industry trade organization and the media advertisement of word of mouth, resource provider.The example that realize in concrete market that financial service resource management process defective thus produced is described below.
Many financial service suppliers are subjected to culture, psychology and carry out the driving of tendency, this is mainly based on the tolerance of a key: the sale of its products ﹠ services (comprise and be in gathering of management assets down), this is because income and its bonus of profit-driven and other compensation.The interest of client's maximum submits to this target, and client's needs in most of the cases are adapted to financial service supplier's compensation scheme.
Now, many individual consumer mainly depend on their friend and family (those people that they trust most) when selecting the financial service supplier.Yet these informants generally make its resource recommendation almost completely based on the personal experience, rather than the assessment of based target market survey or standard driving.Therefore, the many high-quality financial service supplier that should be assessed by resource user remains resource user the unknown, and/or is not considered in the resource selection process.
This financial service resource management process defective negatively influences financial service resource user and financial service resource provider.For resource user, the drawback of above-mentioned resource provider has been damaged the quality of consumer's experience and interests of the paid-in reality of consumer (comprising price) and implementation status.For resource provider, shortage financial service consumer's trust has caused the steady decrease aspect pricing power, brand intensity and customer loyalty.Therefore, the present invention proposes a kind of framework of best practices, and it is at current financial service environment---and being subjected to the conflict of interest, lacking ethics and lack and trust under the environment of being besieged, is very timely.
Title
Summary of the invention
The present invention, sometimes be called " WRM system " below, comprise a kind of system and method Network Based and/or computer implemented, it has the specific system and method template of industry, is used for identification, assessment, selection, the management of products ﹠ services resource in all or part of standardization, robotization and promotion specific industry and the client market.
This system and method also can be for products ﹠ services resource provider in the specific industry, provides whole or in part and promotes consulting, suggestion, product development, advertisement, marketing, sale, distribution, customer care, customer account management and similar service.
This system and method also can provide and promote (i) interactive type communication (comprising, for example by electronic mail, instant message, VoIP and other telecommunication technology) whole or in part; (ii) cooperative activity (comprising, for example blog, on-the-spot chat group, individual broadcast (podcast), mutual forum, education incident and society/cultural incident); The (iii) user of products ﹠ services resource and supplier's transaction in the specific industry, comprise, for example in the specific industry between the user of products ﹠ services resource and the supplier and the direct purchase of central products ﹠ services resource and fulfil, live auction, customer care, customer account management, enterprise and the client's of product and/or Service Source contractual arrangement and the contractual arrangement of enterprise and enterprise.
The present invention includes function technical parts and database element.Function technical parts of the present invention comprises one or more with lower member: (i) search engine, its search and inquire about described WRM system database and/or network; (ii) software part, described software part combination business rules and/or analyze formula and/or industry is specific or based on user's criterion, standard or other have related parameter or governing principle (such as but not limited to, comprise the resource provider assessment level and the resource provider assessment models that describe below), when being applied to described WRM system database, it produces with identification, assessment, selection, the management of the interior products ﹠ services resource of described specific industry and/or manages relevant result or action; And (iii) the user measures and reporting software; (iv) based on the software of concluding the business; And (v) electronic mail, telecommunications, audio/video/data transmission, networking, safety and other common software and/or hardware.
Database element of the present invention comprises be used for that specific industry of the present invention uses one or more with lower member: (i) specific products that need classify about specific enterprise classification and/or user in the specific industry and the information and the analysis of Service Source; (ii) about the information and the analysis of resource user in the described specific industry; (iii) about described information and the analysis of deciding client market in the industry of spy; (iv) information and the analysis of putting into practice about trend, business practice and/or market in the described specific industry; (the feedback of resource user and resource provider in the v) described specific industry; (the qualitative and/or quantitative stock assessment standard, best practices and/or the assessment models that vi) are used for described specific industry; And (vii) all or part of proprietary (proprietary) of aforementioned data library information, analysis, standard and model analyzes.
In one embodiment of the present invention, resource user can be on based on user or user-defined criterion basis, through request visit about obtain and select to be used in the specific industry the impartial information of products ﹠ services resource of specific user's needs and target, based on standard, qualitative and qualitative assessment, analysis, evaluation and recommendation.In addition, the user can be when systematically expressing its search and other inquiry, through asking with regard to addressable guide and education.In addition, the user can inquire about products ﹠ services resource provider in the described specific industry, communicates with and carry out with it business transaction.Resource provider can receive consulting customization, that industry is specific and/or client market is specific, suggestion, product development, advertisement, marketing, sale, distribution, customer care, customer account management with about it offers the similar service of the products ﹠ services of resource user in the specific industry.In addition, resource user and resource provider can be online and society, culture, education and the similar incident of off-line ground by patronage in the specific industry, come off the record alternately and/or carry out commerce and network.
The present invention is designed to be applied to specific industry.Use about financial services industry, as an illustrative embodiments of the present invention, database information for example comprises, the information of products ﹠ services resource and analysis, itself and individual and the finance of enterprise and the preservation of non-financial asset, accumulation, shift, deprive, management is relevant, for example, comprise as but be not limited to be used for the products ﹠ services resource of the following: finance, investment, trade, brokerage, asset management, official document management, commercial bank, the investment bank, keeping, charities, commercial planning, Management Advisory Services, law, tax, balance an account, corporation finance and trading resources user's needs.
The invention provides provides concrete, actual interests to resource user in the specific industry and resource provider, and for example, include but not limited to some or all of following interests: (i) resource user can be saved time and money when obtaining and assess resource; The service experience that reduction or elimination are not expected; Receive better price and/or performance from resource provider; And the ISP had more confidence and trust and more satisfied relation.(ii) resource provider is by independence, without prejudice, high-quality information source, and 24/7 market that receives internal and international client and potential customers contacts, and has therefore expanded its market scope with low cost, and set up its brand in acceptable target backer.If (iii) the present invention is used by ever-increasing backer, the specific stock assessment standard of the industry that the present invention so set up can encourage resource provider to keep high standard aspect products ﹠ services quality, price and execution, therefore helps industry integral body.(iv) resource user and resource provider can be unofficially with mutual privately in the specific industry, therefore promote dialogue and meaningful and pleasant relation, this has significant values usually in resource management and our daily life, and promotes ever-increasing exploration experience in our society.
Title
Detailed description of the present invention
The detailed description of illustrative embodiments of the present invention described herein illustrates exemplary embodiment with reference to some databases and function technical parts, attribute and process by illustration and its best model.Although enough described these illustrative embodiments in detail, to enable those skilled in the art to implement the present invention, yet should understand, other embodiment can be realized, and can carry out change and modification, and do not break away from spirit of the present invention, scope, principle and purpose to these databases and function technical parts, attribute and process.
Therefore, the detailed description of illustrative embodiments described herein nonrestrictive purpose and presenting only for explanation.For example, the present invention considers the multiple different application of specific industry as illustrative embodiments of the present invention, and for each these illustrative embodiments, described database and function technical parts, attribute and process can change on form and content.In addition, the step described in where method in office or the procedure declaration can be carried out with any order, and the order shown in being not limited to.Should be understood that specific embodiment described herein is to be used for bright the present invention and its optimal mode, and be not intended to limit the scope of the invention by any way in addition or purpose.
At functional part, optionally select and multiple treatment step aspect, at this present invention is described.Should be understood that such functional part can realize with any amount of software and/or the hardware component that are configured to carry out specific function.In addition, it should be noted that for the sake of brevity, be not described in detail subassemblies more of the present invention, for example traditional data network, application and development and other conventional art aspect of the present invention at this.
Those of ordinary skill in the art should be understood that the present invention may be embodied as the equipment and/or the computer program of method, data handling system, data processing.Therefore, the present invention can adopt the form of the enforcement combined aspects of whole software implementations, whole hardware enforcement or software and hardware.In addition, the present invention can adopt the form based on the computer program of internet, and described computer program based on the internet can be by any computer equipment visit, and described computer equipment comprises the wireless device that has to Internet connection.In addition, the present invention can adopt the form of the computer program on the computer-readable recording medium, comprises computer-readable program code means in described storage medium.Can use any suitable computer-readable recording medium, for example hard disk, CD-ROM, DVD, light storage device, magnetic storage apparatus, short-access storage equipment or be suitable for storage instruction and/or the medium of any kind of data or equipment.
Software part of the present invention can use any programming or script and adopt multiple algorithm to realize, described programming or script have for example C, C++, Java, COBOL, PERL, Visual Basic, sql procedure (Stored Procedures) or extend markup language (XML), and described multiple algorithm is realized with any combination of data structure, object, process, routine or other programming unit.In addition, it should be noted that the present invention can use many traditional technology to be used for data transmission, signalling, data processing, network control etc.In addition, software part of the present invention can restrictedly not comprise device driver, operating system, execution environment and/or user application.
Relate to the present invention in whole or in part at this all references, and and do not mean that restriction by any way or limit the present invention " WRM system ".The present invention can be known as or distribute other title, name or classification, and influences any parts of the present invention, attribute, process, principle or purpose never in any form.
A.WRM system information technology platform: the present invention, sometimes be referred to as " WRM system " below, comprise system and method Network Based and/or computer implemented, it has the specific system and method template of industry, is used for identification, assessment, selection, the management of the products ﹠ services resource in all or part of standardization, robotization and promotion specific industry and the client market.This system and method also can be the products ﹠ services resource provider in the specific industry, provide whole or in part with promote to seek advice from, suggestion, product development, advertisement, marketing, sale, distribution, customer care, customer account management and similar service.This system and method also can be the user and the supplier of the products ﹠ services resource in the specific industry, provide whole or in part and promote interactive type communication, cooperative activity and transaction, for example, including, but not limited to (i) Email, instant message, blog (blog), on-the-spot chat, VoIP (speech transmits on the IP network), interactive forum, live audio/Video Events, radio communication (for example using those radio communications of bluetooth and/or Wi-Fi technology) and other telecommunication capability; The (ii) direct purchase of products ﹠ services resource and fulfiling; The (iii) live auction of product and/or Service Source; (iv) customer care and customer account management; And/or (v) in the specific industry between the user of products ﹠ services resource and the supplier and among contractual arrangement.
The present invention includes function technical parts and database element.Function technical parts of the present invention comprises one or more with lower member: (i) search engine, its search and inquiry WRM system database and/or network; (ii) software part, its combination business rules and/or analyze formula and/or industry is specific or based on user's criterion, standard or other correlation parameter or governing principle (for example, including, but not limited to, resource provider assessment level that describes below and resource provider assessment models), when being applied to the WRM system database, its generation relates to the result or the action of identification, assessment, selection, management and/or the operation of products ﹠ services resource in the specific industry; (iii) the user measures and reporting software; (iv) based on the software of concluding the business; (v) Email, telecommunications, audio/video/data transmission, networking, safety and other general software and hardware.
Use for specific industry of the present invention, database element of the present invention comprises one or more with lower member: (i) about the specific products in specific enterprise classification and/or user need classify in the specific industry and the information and the analysis of Service Source; (ii) about the information and the analysis of resource user in the specific industry; (iii) about the information and the analysis in client market in the specific industry; (iii) information and the analysis of putting into practice about trend, business practice and/or market in the specific industry; (iv) resource user and resource provider feed back in the specific industry; (v) to the qualitative and/or quantitative stock assessment standard of specific industry, best practice and/or assessment models; And (vi) all or part of proprietary (proprietary) of aforementioned data library information, analysis, standard and model analyzes.Sometimes be referred to as jointly below these database information parts " WRM knowledge base ".
A.1. to the visit of WRM system: the WRM system can visit by electric network and website, computer application software, CD-ROM, DVD and other suitable memory device, remote access (moving) software and hardware and consulting and suggest services.When realizing, WRM system and/or its parts will be positioned at a plurality of network address place on the Internet, including, but not limited to
Http:// www.wealthresourcemanagement.net, http://www.wrmconsult.net and other network address (following be called jointly sometimes " WRM website ").These network address are URL(uniform resource locator) (URL), and it can import the browser of any network enabled so that visit described website.The current version of the browser that the most generally uses, for example InternetExplorer of Microsoft are used in the support of WRM system." https " website is safe shielded website; it uses 128 bit encryption technology to be used for any message exchange from web browser to the WRM system; this means; the user only with username and password and other authentication of permission, just can visit specific function or zone in described website and the described website." https " website has padlock (padlock) icon at the bottom right of web browser status bar.(, can obtain by " Verisign Secure Site " icon of clicking bottom the logon screen about the more information of the certificate of this safety and relevant encryption technology.)。Suppose that browser requirement is satisfied, WRM system and/or its parts just can be from any computer location visits.
User of the present invention visits WRM system and/or its parts in several modes, including, but not limited to one or more following modes: (1) WRM website registration: the more addressable WRM websites of the public and/or its part; Need on the WRM site home page, register and login to visit this website; (2) the WRM system electronic is subscribed; Some WRM websites and or its part can be only subscribe and visit by paying; (3) WRM system permission: some WRM systemic-functions are only by permitting some data, technology and/or application software to visit; And/or (4) WRM system service: some WRM systemic-functions only visit by buying some consultings, suggestion, education, product development, marketing, advertisement, sale, distribution, customer care, customer account management or related service.
A.2.WRM systems development process: the professional of WRM system exploitation and realizing, and in exploitation with when realizing all WRM database elements and function technical parts, cooperate with business partner, independent contractor and other third party.In addition, some database elements and function technical parts are developed whole or in part, or will be developed whole or in part by the third party, and will be attached in the WRM systems development process by permission or other contractual arrangement.(following part B, C and D provide the detailed description of the performance history of specific WRM system unit.)
B.WRM systems technology parts: B.1. search and query capability: the WRM system provides multiple search and query capability, including, but not limited to one or more following modes:
● the user can carry out the search and the inquiry of WRM system knowledge base or its part and/or network.By WRM system tool hurdle and query task hurdle, web browser toolbar and desktop toolbar, carry out search and query function.Toolbar and taskbar have drop-down menu, and customizable aspect setting and layout options.At this some example in these toolbars and taskbar function and the menu option is described below the part.
● the user generally need sign with suitable voucher, permission and authentication and enter its WRM systematic account, with all or part of visit WRM systemic-function.In case login, the user can select WRM system homepage on any WRM system website that he has visited as his site home page, and can be personalized his homepage content.
● be used for the most normally used search engine of WRM system tool hurdle support of web search, for example Google and Yahoo, and the most normally used browser, for example InternetExplorer of Microsoft.Web search is inquired about a plurality of data sources simultaneously by HTTP and XML, and the retrieval that Search Results is provided from polytype data source, for example third party's search engine, META Search Engine, RSS search engine, and from the RSS feeds (feeds) of based on network publisher and blog.
● WRM system knowledge base toolbar and taskbar provide to be retrieved search and Query Result from WRM system knowledge base or its part.The user can define, limit and improve its search and inquiry by selecting the criterion and the topic parameter of multiple customization.For example, use about financial services industry, as illustrative embodiments of the present invention, topic parameter can restrictively not comprise the resource user needs (portion C of face explanation resource provider classification as follows) about given resource provider kind (category).In addition, each resource provider classification visitor has the search of band customization and the tools section on query task hurdle, and it comprises the menu option relevant with the resource provider kind.Resource provider kind inquiry also can provide following selection: directly be linked to the resource provider website, directly be linked to subnet station, WRM system market resource provider products ﹠ services and/or by Email and other communication capacity, VoIP (on the IP network speech transmit) for example is with the resource provider direct communication.
● WRM system desktop search toolbar and taskbar reside in Microsoft's Window and/or other the normally used operating system, and provide from WRM system knowledge base or its part and/or come the search of automatic network and Query Result to retrieve (after user signature enters its WRM systematic account).
● WRM systematic search function visitor has first effectiveness function (meta-utility function), allows to search for simultaneously a plurality of based on network search engines (comprising the search engine based on the non-U.S.) and WRM system knowledge base.Search drive, be how Search Results is retrieved, can restrictedly do not comprise one or more following drivers: the popularizing of webpage, user feedback, the proprietary algorithm of WRM system and analysis in behavioural information that key word/phrase metadata, boolean's order and operational symbol, advertiser share and conversion ratio, the given theme, WRM system evaluation model (following describe) and the proprietary user data of WRM system at part D.
● the user can come memory search, classifying search results by the criterion of appointment, and bookmark is created and organized to network or the WRM system results retrieved.In addition, the user can import its bookmark from InternetExplorer toolbar and other browser searches toolbar.In addition, the user can visit online study assistant and/or inquiry assistant.When inputted search word and parameter, can receive the search suggestion, and visit its search history.In addition, he can use WRM " asterisk wildcard " search arithmetic symbol by insert asterisk behind word or phrase.
● be used for WRM system resource supplier's WRM system tool hurdle and taskbar, make resource provider can ask to report about the customization of user's circulation (traffic), User Activity, advertisement click-through rate and other user metric, and multiple consulting, suggestion, product development, marketing, sale, distribution, customer care, customer account management and relevant service.
● MyWRM toolbar (it can have other title and name) provides additional features and function, include but not limited to one or more following modes: when (1) logined its WRM systematic account as the user, this toolbar can be from any WRM system website homepage or search result web page visit.Described toolbar has independent logins/logoffs (password-protected and be associated with the WRM system identifier, so that extra security level to be provided) and independent search history.(2) this toolbar allows user to store into the Search Results of being retrieved among the MyWRM and label (use the descriptive keywords note), and can allow " community (community) " shared these marks (comprise and pass through Email) of he and his appointment and the mark of browsing his community.Labelling allows to come memory page (relative with the folder structure of traditional Webpage search) by theme and other descriptive keywords, and the user can these marks of note.(3) user can check the page of being stored by clicking mark, or all pages relevant with a group echo are searched for and checked to composite marking to limit him.(4) user can stop the link of any Search Results to appear in subsequently the search, and the prevention history (link that interpolation/deletion stoped) of managing him.(5) user can send invitation to his contact person to add his community, follows the trail of and does not finish the state of invitation, and manage its community (interpolation/editor/deletion community member and edit contact setting).In addition, the user can be from his Outlook of Microsoft and other e-mail program input contact person.
B.2. content and technology are distributed: the WRM system distributes and received content and technology in several modes, comprise, such as but not limited in one or more following modes:
● to the content allocation of WRM system user: the user can retrieve the WRM system information by using WRM systematic search and query facility hurdle and taskbar, as with top B.1 as described in.In addition, the user can contract by email notification and/or RSS feeds and receive WRM system news and warning about the specific theme of industry, resource provider kind or other customization criterion.He can every day, weekly or constantly (when it takes place) select notice and summary.In addition, WRM system resource supplier can receive about the customization of user's circulation, User Activity, advertisement click-through rate and other user metric report, and about the information and the analysis of product development, marketing, sale, distribution, customer care, customer account management and relevant service.
● the information from WRM system resource user is submitted to: resource user can submit multiple information and feedback to for the WRM system in one or more following modes, comprise, such as but not limited to: (i) by on the WRM system website, filling in the feedback form of resource provider customer evaluation table or other type; (ii) by participating in the investigation of resource user customer satisfaction or other investigation; (iii) by participating in WRM system blog; And (iv) by participating in the online or off-line incident of WRM system.
● the information from WRM system resource supplier is submitted to: resource provider can submit multiple information and feedback to for the WRM system in one or more following modes, for example, include but not limited to: (1) by filling in the resource provider questionnaire in the WRM system website, or submit the printed copy (described questionnaire request is about the information in enterprise, product, service, client and the relevant field of resource provider) of described questionnaire to; (ii) by participating in the resource provider investigation; (iii) by participating in WRM system blog; And (iv) by participating in the online or off-line incident of WRM system.
● for distribute from business partner and other third-party content and technology: by permission or other contractual arrangement, use network hyperlink, RSS feeds or other syndication (syndication) form, advertisement programs option and/or other content allocation option, the WRM system for content can be assigned to the business partner of WRM system and other third party.In addition, WRM systemic-function technical parts can pass through contractual arrangement, permits or transfer to business partner and other third party whole or in part.In addition, by permission or other contractual arrangement, the WRM system can comprise from business partner and other third-party content, software or other technical parts.
B.3. interactive type communication and ability to cooperate: the WRM system provides multiple interactive type communication and ability to cooperate in one or more following modes, includes but not limited to:
● blog, on-the-spot chat group, individual broadcast (podcast) and forum: the WRM system website is sponsored blog, on-the-spot chat group, individual broadcast and/or the forum that needs about the specific theme of industry on a large scale and user.The WRM system website also can be provided to the link of " relevant " web blog, chat group and individual broadcast.In addition, the user is by using WRM system tool hurdle, can create its oneself blog.
● electronic mail, instant message and VoIP: the user can pass through the WRM systematic connection, communicates by letter with WRM system resource supplier send Email to the WRM system website, and receives E-mail communication from it.In addition, WRM system website registrant and user can obtain the based on network e-mail program of WRM system, and it has storage space, twit filter and built-in WRM systematic search and instant message ability.In addition, registrant and user can obtain instant message with or VoIP communicate by letter.
● based on network interactive audio/Video Events: the WRM system sponsors polytype educational conference, discussion and has other incident of interactive ability, comprises the ability that submits a question to the incident speaker such as but not limited to the incident participator.
● social and cultural incident: the WRM system sponsors polytype society, culture and commercial networking incident, to promote the valuable and significant relation in resource user and the resource provider.
B.4. market and advertisement capability: the WRM system provides polytype marketing and advertisement capability in one or more following modes to WRM system user, resource provider and third party, includes but not limited to:
● the web advertisement: the advertisement options on the WRM system website, comprise, such as but not limited to one or more following contents: paid search, banner, pop-up advertisement (it can be stoped by the website user), sponsored link (advertisement to third party website with " being correlated with " content distributes) and pay-per-use (pay-per-performance) advertisement.In addition, the beholder of advertisement is next to telephone link after the advertisement by click, can be directly and advertiser get in touch.
● the network measure program: the WRM system provides polytype instrument in one or more following modes to resource provider, make resource provider can test and improve its marketing, advertisement, sale and distribution strategy, comprise, such as but not limited to: (i) Ding Zhi analysis, measurement and Reporting Tools, it describes and measures visitor and user's circulation about the appearance of the WRM system of resource provider; And/or (ii) with marketing, advertisement, sale search and query facility hurdle and the taskbar relevant with the distribution affairs.
B.5. trading capacity: the WRM system provides polytype trading capacity in one or more following modes, comprises, such as but not limited to:
● the WRM system website can comprise subnet station, market, and it lists the products ﹠ services information and the price of resource provider, and wherein the products ﹠ services of resource provider enough credits card of energy and PayPal payment options are directly bought from this website.These websites, market also are provided to the direct link of resource provider website and other relevant resource.
● the WRM system website can be sponsored with resource provider products ﹠ services and/or resource user needs relevant live auction and " (Dutch) reduces the price " auction.The auction participant can directly import and manage its bid on this website, and follows the trail of auction activity.
● the WRM system website can comprise the subnet station, wherein resource provider can directly be communicated by letter with the WRM system user and carries out business transaction with it in several modes, comprise, such as but not limited to, in one or more following modes: the live interview of resource provider and other live audio and Video Events; Customer Support Inquiries and feedback form; User input; And other related exchange.
● the WRM system website can comprise the subnet station, wherein resource provider can directly be communicated by letter with the third party with other WRM system resource supplier and carries out business transaction with it in several modes, comprise, such as but not limited to, in one or more following modes: the online conversation forum, input table and the on-the-spot incident of sponsoring that are used to promote resource provider commercial partnership and cooperation; The alternative events of resource provider patronage; And be used for resource provider other forum to the resource provider business transaction.
B.6. wireless capability: the WRM system provides polytype wireless capability in one or more following modes, comprise, such as but not limited to: (i) the wireless device access WRM system website that can provide network to connect certainly, and when user's signature enters his WRM systematic account, he can be from the some or all of WRM systemic-functions of his wireless device access, and it comprises for example searches for and inquiry, news and warning, RSS feeds, e-mail program and other system capability; And (ii) the WRM system software can download to wireless device.
The C.WRM system knowledge base: the WRM system knowledge base comprises the database element of WRM system, and is necessary component of the present invention.The example (following be referred to as jointly sometimes " database development process ") of data content structure of the present invention, data content source and data content compiling and system input process is described below.The database development process that describes below can be used at specific industry of the present invention and make amendment, improves, revises and/or customize, and described modification, improvement, revision and/or customization do not break away from spirit of the present invention, scope, principle and purpose.
C.1. data content structure: WRM system data content structure comprise with specific industry in the information and the analysis (following be called jointly sometimes " data content structure ") of resource user some types relevant with resource provider.Below at the application of the present invention to financial services industry, the illustrative embodiments of decryption content structure.
C.1.a. resource provider classification: the supplier of WRM system classification will change at each industry application-specific of the present invention, and can often revise.Use about financial services industry, as illustrative embodiments of the present invention, WRM system resource supplier classification can comprise some or all of following classification, and can comprise the classification additional and/or revision as frequent revision: (A) financial asset management resource: optionally investment consultation, optionally management of investment, audit and guarantee services, the business advice service, enterprise publishes and press service, enterprise software, the work-at-home service, the household wealth plan, financial plan, finance is published and press service, banking software, industry organization, professional and the consulting of insurance agent, insurance company, the investment bank, investment consultation, management of investment, investment research, legal services (by specialty), the credit side, charitable consulting, charity, charitable publication, the private bank, private property right (equity) company, safe brokerage and trade, tax planning and execution, trust and supervision; (B) non-financial asset management resource: the auction company of the artwork, antique and collectibles; The consulting of the artwork, antique and collectibles; The dealer of the artwork, antique and collectibles and gallery; The publication of the artwork, antique and collectibles; And (C) various resources: travelling resource, individual's shopping resource, culture, physical culture and entertainment resource.
C.1.b. the classification of resource provider information and analysis: the classification of resource provider information and analysis changes at each industry application-specific of the present invention, and can often revise.Use about financial services industry, as illustrative embodiments of the present invention, resource provider information and analysis classification can comprise the some or all of classification of enumerating below, and all or part of element in each classification, and can comprise classification additional and/or revision as frequent revision (as described in the classification of resource provider information and analysis below be called " resource provider assessment level " sometimes jointly).According to information and analysis that these resource provider assessment levels at some or all of resource providers are compiled, termly by all or part of renewal, and this renewal process is a necessary component of the present invention.
● the resource provider assessment level:
Corporate model: business strategy, product strategy, price fixing, client form, reform and growth strategy, customer service strategy, competitive edge and weakness, business risk, brand and fame.
● operation model: institutional framework and staffing, standard openating procedure, client pay model, management advantage (comprising experience, transaction and track record), execution (performance) management tolerance (comprising crucial execution index and execution motivation), technical advantage (comprising budget, resources allocation and use).
● financial metric: client's assets rate of growth, year sales growth, annual income growth, the clean gross operating spread of summation, debt/property right ratio, capital outlay, free cash flows, return on assets, income from property, financial risk management, shareholder's decision-making, independent third party's stock evaluation, independent third party's debt evaluation under customer market size increases rate, management or the suggestion.
● company management: corporate culture intensity and quality are (for example, guard, improve, keep forging ahead, reform), company management's policies and procedures, board of directors's quality (comprising experience, education and track record), regulations affairs (comprise in violation of rules and regulations, resolution, scope and the promise suitably remedying and reform), and Financial Control (comprising the Sarbanes-Oxley dirigibility).
● customer satisfaction is measured: quality of being discovered and the value of being discovered, price tolerance, product/service satisfactory and customer service are satisfied.
● basic business data: contract information, business location, employee's quantity, entitlement type, market capitalization, enterprise's explanation, product/Service Description, professional domain, expert's quantity, represent client's tabulation, representative task, customer quantity, client's retention rate, management or advise under amount of assets, asset management or assets advise execution and noticeable news.
Resource provider assessment level number, and the information in each resource provider assessment level and the nature and extent of analysis will change for each resource provider, and this depends on enterprise classifying and enterprise's size of (i) resource provider; (ii) about the public and non-public information of resource provider and the availability of analysis; (iii) by the information of resource provider to the submission of WRM system; (iv) by the professional of WRM system about resource provider Proprietary Information and analysis that develop and/or that the third party permitted; (v) resource user and common market are to the demand of resource provider products ﹠ services; And (vi) other factors comprises that market changes.For example, only a part of resource provider assessment level is applied to the classification of some resource providers, and can be evaluated at little company's resource provider in the given resource provider classification according to a part of resource provider assessment level that can be applicable to its resource provider classification.Information in each resource provider classification and analysis (comprising the some or all of resource providers that are used in the resource provider classification) are by all or part of renewal termly, and this renewal process is a necessary component of the present invention.
C.1.c. the classification of resource user information and analysis: the classification of resource user information and analysis will change at each industry application-specific of the present invention, and can often revise.Use about financial services industry, as illustrative embodiments of the present invention, the classification of resource user information and analysis can comprise the some or all of classification of enumerating below, and can comprise classification additional and/or revision as frequent revision (as described in the classification of resource user information and analysis below be called " resource user information classification " sometimes jointly).
● the resource user information classification: resource user overview, resource user are put into practice, resource user activity trend, resource user demand trend, the resource user comment of resource provider, resource user feedback.
The information in each resource user information classification and the nature and extent of analysis will change, and this depends on that (i) is about the public and non-public information of resource user classification and the availability of analysis; (ii) by the information of resource user to the submission of WRM system; (iii) by the professional of WRM system about resource user information classification Proprietary Information and analysis that developed and/or that the third party permitted; (iv) resource provider, resource user and common market are to being included in the information in the resource user classification and the demand of analysis; And (v) other factors comprises that market changes.Information in each resource user classification and analysis are by all or part of renewal termly, and this renewal process is a necessary component of the present invention.
C.1.d. the relevant information relevant with market of industry and the classification of analysis: the relevant information relevant with market of industry and the classification of analysis will change at each industry application-specific of the present invention, and can often revise.Use about financial services industry, as illustrative embodiments of the present invention, the relevant information relevant with market of industry and the classification of analysis can comprise the some or all of classification of enumerating below, and can comprise classification additional and/or that revise as frequent revision (as described in industry be correlated be called " trade information classification " sometimes jointly below the classification of information relevant with market and analysis).
● trade information classification: the best practices of resource provider market trend, resource provider, resource user market trend, industry department trend, trade management trend, resource user education.
The information in each trade information classification and the nature and extent of analysis will change, and this depends on that (i) is about the public and non-public information of trade information classification and the availability of analysis; The (ii) information of submitting to the WRM system by resource provider and resource user; (iii) by the professional of WRM system proprietary usefulness information and analysis that classification is developed about trade information and/or that the third party permitted; (iv) resource user, resource provider and common market are to being included in the information in the trade information classification and the demand of analysis; And (v) other factors comprises that market changes.Information in each trade information classification and analysis are by all or part of renewal termly, and this renewal process is a necessary component of the present invention.
C.2. data content source: WRM system data content source comprises the source of several types, and it can change at each industry application-specific of the present invention, with and can often revise (described data content is called " data content source " sometimes jointly below the source).The quality in each data content source and integrality before data content is imported into the WRM system from described source, by the professional of WRM system assessment and approval, reaches and guarantee the needed degree of quality control standard, and reach actual and feasible degree.The data content source can change at each resource provider classification, and can often revise at given resource provider classification.Use about financial services industry, as illustrative embodiments of the present invention, the data content source can comprise the source of the some or all of types of enumerating below, and can comprise the source additional and/or revision type as frequent revision.
● the type in data content source: (1) public information includes but not limited to management and other public records (filings); Company, industry and news website; Company's document, news release and marketing material; Industry and journalism, blog and other medium channel; And based on network search engine and RSS feeds.(2) information and the analysis of being submitted to by resource provider, resource user, WRM system house copartner and third direction WRM system.(3) according to WRM system website user and visitor's circulation the information and the analysis of inner exploitation.(4) by the professional of WRM system and/or by the professional together with WRM system advisory board and the council, the copartner of enterprise and/or third party Proprietary Information, analysis, best practices, assessment, evaluation and the ordering of inner exploitation.(5) by third party exploitation and by buying, permission, subscribing or other contractual arrangement is attached to Proprietary Information, analysis, best practices, assessment, evaluation and ordering in the WRM system.
C.3. data content compiling and system's input: compiling of WRM system data content and system input process can change at each industry application-specific of the present invention, and can often revise (being called " data compilation process " sometimes jointly below described data content compiling and the system input process).Use about financial services industry, as illustrative embodiments of the present invention, the data compilation process can be carried out together with the third party by the professional of WRM system, and it comprises, such as but not limited to, WRM system house copartner and/or independent contractor.
● the data content compiling circulates: data content is compiled, is analyzed, is classified and input in several data aggregations circulations.The data aggregation priorization can include but not limited to one or more following factors based on several factors: (i) resource user, resource provider and common market are to the information included in the data classifying content and the demand of analysis; (ii) described data content is for the importance of WRM system user; (iii) visit the easiness of described data content; (iv), finish the needed time of data compilation process for the data content classification; And (v) other correlative factor.For example, use about financial services industry, as illustrative embodiments of the present invention, data content compiling circulation can comprise one or more following circulations: (i) the data aggregation circulation 1: the financial asset management resource--12 (most important) classification, exploitation period: the 1-16 month; Data aggregation circulation 2: financial asset management resource--16 (more inessential) classification, exploitation period: the 16-30 month; Data aggregation circulation 3: non-financial asset management resource and various resource--8 classification, exploitation period: the 31-36 month.
Data content structure, data content source and data compilation process are designed to produce accurate, accurate and comprehensive information and analysis in the performance history time frame, reach actual and feasible in logic degree.Data content scope, the degree of depth and integrality are extremely important in the suitable realization of products ﹠ services resource management.
D.WRM system evaluation model: WRM system evaluation model (following be called jointly sometimes " assessment models ") is developed together with the third party by the professional of WRM system, described third party comprises, such as but not limited to, the WRM system advisory board and the council, the copartner of enterprise and/or independent contractor.The assessment models performance history can change at each industry application-specific of the present invention, and can often revise.
The modelling of WRM system evaluation becomes combination, analyzes and synthesizes WRM systematic knowledge database data and the analysis about the different range of each resource provider classification, and template and standardization assessment system are provided, it produces the assessment about some types of given resource provider classification and given resource provider.Assessment models can change at each industry application-specific of the present invention, and can often revise.In addition, be used for the assessment models of each resource provider classification in the industry application-specific, can change, and can often revise.
D.1. assessment models structure member: WRM system evaluation model can comprise the analysis template, and it comprises some structure members, can change at each industry application-specific of the present invention, and can often revise.These structure members can also change at each resource provider classification, as frequent revision.These structure members include but not limited to one or more with lower member:
WRM knowledge base content (comprising described all data-base contents of above portion C).
Business rules and multifactor optimization formula include but not limited to cause and effect formula and economic modeling.
By the professional of WRM system and/or by proprietary evaluation criteria, governing principle, best practices and the reference point of described professional together with third party's exploitation, it includes but not limited to above in the described WRM system evaluation of portion C criterion.
Third party's information, analysis and software by permission or other contractual arrangement institute combination.
D.2. assessment models function: assessment models produces polytype function result, and it can change at each industry application-specific of the present invention, with and can often revise.Function result also can change at each the resource provider classification in the industry application-specific, and can often revise.Function result can comprise, such as but not limited to, one or more following results:
On basis, select the products ﹠ services of resource provider and resource provider automatically based on user, user's appointment and/or other customized parameter and criterion.
On basis based on user, user's appointment and/or other customized parameter and criterion, the resource provider in automatic qualitative evaluation and sequencing resources supplier classify.
On basis based on user, user's appointment and/or other customized parameter and criterion, the resource provider in automatic ration evaluation and sequencing resources supplier classify.
Polytype resource provider competition analysis.
Polytype forecast analysis, it is with resource provider, resource user, industry or market trend or to relate to other field of specific industry resource management relevant.
Finish comment:
Be attached to this accompanying drawing aim to provide the simple declaration of part of functions only of the present invention, parts, attribute and process, and be not illustrated in this of the present invention many functions, parts, attribute and process described in describing in detail.Therefore, described accompanying drawing is not intended to restriction or defines this invention, or limits the scope of the invention by any way in addition or purpose.
More than with regard to concrete embodiment the solution of benefit, other advantage and problem has been described.Yet, the solution of described benefit, advantage, problem and the solution of any benefit, advantage and problem that can cause take place or the significant more any element that becomes, and are not construed to key, needs or the necessary feature or the ingredient of any or all claim.As used in this, term " comprises (consists of) ", " comprising (contain) ", " comprising (comprised of) ", " comprising (comprises) " or any relational language and/or other change, be intended to cover non-exclusive comprising (inclusion), thereby process, method, functional part or comprise other system unit of element list and not only comprise those elements, but can comprise not by clear enumerate or this process, method, functional part or other system unit intrinsic other element.In addition, element described here is not implemented required for the present invention wanting, unless clearly be described as here " necessary " or " crucial ".
In a word, the invention provides the method for normalizing that obtains, assesses, selects and manage (being referred to herein as " resource management " sometimes jointly) for the industry specific resources, use a kind of organized method and system, it provides enough resource informations and stock assessment independently, make individuality or Enterprise Resource user can he easily under the situation, with low or minimum cost, to his resource management make based on authentic communication, wise, effectively, decision timely.Because application of the present invention tends to be customized for the specific needs of industry, therefore, the present invention can solve customization resource management needs, and to he provide the specialty and unbiased information, this makes correct resource selection for the user is necessary to satisfy the specific needs of user, and this is because it can often change.Simultaneously, by providing stock assessment based on industry certain criteria criterion, the present invention also allows to make the stock assessment standardization in the community of domestic consumer of specific industry.
In a word, for individuality and enterprise customer, the present invention has solved the costliness of products ﹠ services resource management in we, consuming time, difficult and complicated process effectively in generation present tense, and convenience, economy, reality and effective business industry ﹠ solution to this problem are provided.
For illustrating and illustrative purposes, presented aforementioned detailed description of the present invention.It is not intended to is exhaustive, or the present invention is limited to disclosed precise forms.According to above-mentioned instruction, many modifications and change are possible.Embodiments of the present invention described herein are selected to explain the application of principle of the present invention and its reality best, and therefore the present invention is used in the numerous embodiments and the multiple modification of the application-specific that enables those skilled in the art to be considered to be suitable for best.Scope of the present invention be intended to by be attached to this claim limit, itself enumerated and be considered to necessary those features of the present invention.
Claims (3)
1. system and method Network Based and/or computer implemented, it has the specific system and method template of industry, is used for identification, assessment, selection, management at least one of standardization whole or in part, robotization and promotion products ﹠ services resource; And described system and method comprises function technical parts and database element; And (A) described function technical parts comprises at least one following project: (i) web search and inquiry and/or database search and query capability; (ii) software part, described software part combination business rules and/or analyze formula and/or industry is specific or based on user's criterion, standard, best practices or other related parameter or governing principle are arranged, when being applied to described database, it produces at least one relevant result or action in identification, assessment, selection, management and/or the operation with products ﹠ services; And (iii) Email, telecommunications, data transmission, Voice ﹠ Video transmission, based on transaction, safety, networking and other common software and/or hardware; And (B) described database element comprises at least one following project: (i) about the information and the analysis of products ﹠ services resource in the specific industry; (ii) about the information and the analysis of resource user in the specific industry; (iii) about the information and the analysis in client market in the specific industry; (iv) information and the analysis of putting into practice about trend, business practice and/or market in the specific industry; (the v) feedback of resource provider and resource user in the specific industry; (the qualitative and/or quantitative stock assessment standard and/or the model that vi) are used for described specific industry; And (vii) to all or part of proprietary analysis of aforementioned data library information, analysis, standard and model.
2. system and method Network Based and/or computer implemented, it has the specific system and method template of industry, be used for providing whole or in part with promote to seek advice from, suggestion, product development, advertisement, marketing, sale, distribution, customer care, customer account management and at least one of similar service that be used for products ﹠ services resource provider in the specific industry; And described system and method comprises function technical parts and database element; And (A) described function technical parts comprises at least one following project: (i) web search and inquiry and/or database search and query capability; (ii) software part, described software part combination business rules and/or analyze formula and/or industry is specific or based on user's criterion, standard, best practices or other related parameter or governing principle are arranged, when being applied to described database, it produces with identification, assessment, selection, the management of described products ﹠ services resource and/or relevant result or the action of at least one item in managing; And (iii) Email, telecommunications, data transmission, Voice ﹠ Video transmission, based on transaction, safety, networking and other common software and/or hardware; And (B) described database element comprises at least one following project: (i) about the information and the analysis of products ﹠ services resource in the specific industry; (ii) about the information and the analysis of resource user in the specific industry; (iii) about the information and the analysis in client market in the specific industry; (iv) information and the analysis of putting into practice about trend, business practice and/or market in the specific industry; (the v) feedback of resource provider and resource user in the specific industry; (the qualitative and/or quantitative stock assessment standard and/or the model that vi) are used for described specific industry; And (vii) to all or part of proprietary analysis of aforementioned data library information, analysis, standard and model.
3. system and method Network Based and/or computer implemented, it has the specific system and method template of industry, be used for promoting whole or in part between the user of products ﹠ services resource in the specific industry and the supplier and among interactive type communication, at least one item in cooperative activity and the transaction, and described interactive type communication, cooperative activity and transaction comprise at least one following project: (i) E-mail communication, instant message, VoIP, audio/visual communication and/or other telecommunication capability (comprise and be not limited to wireless technology, as bluetooth and Wi-Fi); (ii) education, commercial networking, society and/or cultural events or activities; The (iii) purchase of products ﹠ services resource and fulfiling; The (iv) live auction of product and/or Service Source; (v) customer care and customer account management; And (vi) between resource user and the resource provider and among contractual arrangement; And described system and method comprises function technical parts and database element; And (A) described function technical parts comprises at least one following project: (i) web search and inquiry and/or database search and query capability; (ii) software part, described software part combination business rules and/or analyze formula and/or industry is specific or based on user's criterion, standard, best practices or other related parameter or governing principle are arranged, when being applied to described database, it produces with identification, assessment, selection, the management of described products ﹠ services resource and/or relevant result or the action of at least one item in managing; And (iii) Email, telecommunications, data transmission, Voice ﹠ Video transmission, based on transaction, safety, networking and other common software and/or hardware; And (B) described database element comprises at least one following project: (i) about the information and the analysis of products ﹠ services resource in the specific industry; (ii) about the information and the analysis of resource user in the specific industry; (iii) about the information and the analysis in client market in the specific industry; (iv) information and the analysis of putting into practice about trend, business practice and/or market in the specific industry; (the v) feedback of resource provider and resource user in the specific industry; (the qualitative and/or quantitative stock assessment standard and/or the model that vi) are used for described specific industry; And (vii) to all or part of proprietary analysis of aforementioned data library information, analysis, standard and model.
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US63077404P | 2004-11-24 | 2004-11-24 | |
US60/630,774 | 2004-11-24 | ||
US11/164,477 | 2005-11-23 |
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CN103069407A (en) * | 2010-06-16 | 2013-04-24 | 优米有限公司 | Resource server allocation system |
CN101944111A (en) * | 2010-09-09 | 2011-01-12 | 中国科学技术大学 | Method and device for searching news video |
CN101944111B (en) * | 2010-09-09 | 2012-05-23 | 中国科学技术大学 | Method and device for searching news video |
CN107931785A (en) * | 2011-09-27 | 2018-04-20 | 伊利诺斯工具制品有限公司 | The welding method stored using cloud computing and data |
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CN111859463A (en) * | 2014-09-13 | 2020-10-30 | 先进元素科技公司 | Method and system for secure and reliable identification based computing |
CN107169738A (en) * | 2017-05-12 | 2017-09-15 | 上海共为信息技术有限公司 | A kind of information service platform based on message subject demutualization, system and method |
CN107169738B (en) * | 2017-05-12 | 2020-12-29 | 上海共为信息技术有限公司 | Information service platform, system and method based on information subject shareholding |
CN108829518A (en) * | 2018-05-31 | 2018-11-16 | 北京百度网讯科技有限公司 | Method and apparatus for pushed information |
CN108829518B (en) * | 2018-05-31 | 2020-01-03 | 北京百度网讯科技有限公司 | Method and device for pushing information |
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