CN101064900A - Universal process method for mapping the critical performance index to the critical quality index - Google Patents

Abstract

A general processing method for mapping the key property index KPI to the key quality index KQI is disclosed which improve the hierarchical structure of TMP key index: the product KQI is boiled down to a index which is converged by all KQI, every KQI is converged by several network KPI, every network KPI is converged by several bottom indexes with the same and/or different bottom; following said steps the bottom network KPI is converged into top service KQI: (1) sets the mapping flow: sets the flow and the relative parameters that maps the bottom network system KPI into the top service KQI; (2) property measuring and calculating: calculates the KQI value of top service according to the real physical measuring value and formula of bottom network system. The method can compensate for the disadvantages that TMP present method can not converges the index with different dimension and different physical means, it can reflect the running state of whole business or network system just need to extract little meaning indexes, and especial fit for the development of 3G business and network management.

Description

Key Performance Indicator is mapped to the universal process method of Key Quality Indicator

Technical field

The present invention relates to a kind of Key Performance Indicator KPI is mapped to the universal process method of Key Quality Indicator KQI, belong to the Network technical field, particularly belong to the telecommunication network service technical field.

Background technology

Along with the popularization of 3G technology, increasing Telecommunications ﹠ Networking new business is accompanied by new technology and occurs, and these new business are more paid attention to user's impression, and the quick reaction capability of service provider to going wrong.Because new business does not have ready-made quantitatively evaluating index to assess its professional service quality QoS (Quality ofService), and traditional network QoS can not reflect professional operation conditions directly and accurately, there are not clear and definite mapping relations between various network equipment index quality and the service operation quality good or not yet, and these index numbers are quite a lot of, are difficult to the operation conditions by index intuitive judgment system.

WorldCom's management forum (TMF) has proposed two new ideas: Key Performance Indicator KPI (KeyPerformance Indicator) and Key Quality Indicator KQI (Key Quality Indicator), and provided mapping algorithm relevant between them, but there is defective in this algorithm: the index of different dimensions, different physical significances can not be carried out polymerization analysis, and this defective has limited their range of application widely.

How the different physical indexs of each network element device in the network system (can utilize bottom indexs such as space and network bandwidth utilance, telephone traffic as cpu busy percentage, host performance, memory usage, hard disk) are aggregated to KPI, be aggregated to KQI by KPI again, the service operation situation that finally obtains whole network and provided has become the technical barrier that scientific and technical personnel in the industry are badly in need of solving.

Summary of the invention

In view of this, the purpose of this invention is to provide the universal process method that a kind of Key Performance Indicator KPI that Tele Management Forum TMF is proposed is mapped to Key Quality Indicator KQI, this method can remedy can not the polymerization different dimensions of existing method of TMF, different physical significance indexs are the defective of single KQI index, and significantly reduce the index number of final polymerization, as long as extract the operation conditions that the significant index of minority just can be reacted whole service or network system intuitively, be particularly conducive to carrying out and network management of 3G business.

In order to achieve the above object, the invention provides a kind of universal process method that Key Performance Indicator KPI is mapped to Key Quality Indicator KQI, it is characterized in that: earlier the hierarchical structure of the key index that WorldCom's management forum is proposed is improved: be about to product Key Quality Indicator KQI and be summed up as the unique index that the KQI by all services is polymerized, the KQI of each service then is polymerized by the KPI of a plurality of networks, and the KPI of each network is formed by the similar and/or inhomogeneous bottom indicator polymerization of a plurality of bottoms; According to following two steps the Key Performance Indicator KPI of lower floor's network is aggregated into the Key Quality Indicator KQI of top service again:

(1) sets the mapping flow process: set the flow process and the relevant parameter that the Key Performance Indicator KPI of lower floor's network system are become the Key Quality Indicator KQI of top service;

(2) performance measuring and calculating:,, calculate the Key Quality Indicator KQI value of top service according to mapping flow process and the formula set according to the actual physics measured value of the Key Performance Indicator KPI of lower floor's network system.

The present invention is a kind of universal process method that KPI is mapped to KQI that the Key Performance Indicator KPI that proposes according to Tele Management Forum TMF and Key Quality Indicator KQI notion propose, this method can remedy the existing method of TMF can not the different dimensions of polymerization, different physical significance indexs are the defective of single KQI index, and significantly reduce the index number of final polymerization, only need to extract the operation conditions that the significant index of minority just can be reacted whole service or network system intuitively, be particularly conducive to carrying out and network management of 3G business.

The inventive method has carried out implementing test, implements the result of test and the statistics checking of its effect is shown that processing method of the present invention can truly reflect the actual operating state of system.

Introduce the situation that the present invention implements to test below on the technical support platform of the color ring systems of Zhejiang mobile operator, and in the contrast situation of using the obtained effect in front and back of reaching the standard grade advantage of the present invention and effect be described with this method:

A, this support platform is reached the standard grade system failure situation preceding 12 months add up, the number of stoppages was 1 time in average every month, and mean failure rate is lasted for 40 minutes; After reaching the standard grade, the number of stoppages dropped to 0.3 time in average every month, and mean failure rate lasts and drops to 20 minutes.

B, add up the customer complaint situation that this support platform is reached the standard grade preceding 12 months, complained 15 times in average every month, the average treatment duration is 25 minutes; After reaching the standard grade, complained 5 times in average every month, the average treatment duration dropped to 10 minutes.

By the contrast of above-mentioned data, can be clear that reach the standard grade based on the support platform of processing method of the present invention since, the O﹠M of color ring systems, manageability have all obtained great enhancing, professional running quality and customer satisfaction all are greatly improved.In fact, the inventive method can be applied to have practicality and application prospect widely in the quality index evaluation procedure of different industries.

Description of drawings

Fig. 1 is the key index hierarchical structure schematic diagram after key index level that the present invention is proposed WorldCom's management forum improves.

Fig. 2 is the universal method schematic diagram that the present invention is polymerized to the Key Performance Indicator KPI of lower floor upper strata Key Quality Indicator KQI.

Fig. 3 is one embodiment of the invention: color ring systems is used the inventive method will serve the structure composition schematic diagram that KQI is decomposed into a plurality of network KPI.

Embodiment

For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is described in further detail below in conjunction with accompanying drawing.

The present invention is a kind of universal process method that Key Performance Indicator KPI is mapped to Key Quality Indicator KQI, this method is that the hierarchical structure of the key index that at first the WorldCom management forum proposed is improved (referring to Fig. 1): promptly earlier product Key Quality Indicator KQI is summed up as an index, this unique product K QI is that the KQI by all services is polymerized; Each service KQI then is polymerized by a plurality of network KPI; The KPI of each network is formed by the similar and/or inhomogeneous bottom indicator polymerization of a plurality of bottoms; According to following two steps the Key Performance Indicator KPI of lower floor's network is aggregated into the Key Quality Indicator KQI of top service again:

(1) sets the mapping flow process: set the flow process and the relevant parameter that the Key Performance Indicator KPI of lower floor's network system are become the Key Quality Indicator KQI of top service;

(2) performance measuring and calculating:,, calculate the Key Quality Indicator KQI value of top service according to mapping flow process and the formula set according to the actual physics measured value of the Key Performance Indicator KPI of lower floor's network system.

Referring to Fig. 2, the present invention be a kind of be used for the Key Performance Indicator KPI of lower floor how polymerization become the universal method of upper strata Key Quality Indicator KQI, following mask body is introduced above-mentioned two operating procedures.

Wherein step (1) setting mapping flow process is used for determining that the Key Performance Indicator KPI of lower floor's network system is mapped to process and the relevant parameter of the Key Quality Indicator KQI of top service, comprises following concrete operations:

(11) each Key Performance Indicator KPI1 of setting lower floor network, KPI2 ..., KPIn, natural number n are the sequence numbers of Key Performance Indicator; And each Key Performance Indicator KPI1, KPI2 ..., KPIn is respectively W1 to the respective weights of the Key Quality Indicator KQI of top service, W2 ..., Wn; This weight is represented the big or small degree of every Key Performance Indicator KPI of lower floor's network to the Key Quality Indicator KQI influence of top service respectively;

(12) the Key Performance Indicator KPI of lower floor's network is divided into 3 grades: the 1st grade of network health shelves, the network system operation of expression lower floor is normal; The 2nd grade of network inferior health shelves, the network system operation of expression lower floor is not too normal, but problem is also not serious; The 3rd grade of non-healthy shelves of network, serious problems, cisco unity malfunction have appearred in expression lower floor network system operation; Set a network health factor that is used for intuitively distinguishing gear respectively for again 3 gears of the Key Performance Indicator KPI of lower floor's network, and the network health factor of setting the 1st grade is F1, extrapolates the 2nd grade network health factor F2 and the 3rd grade network health factor F3 respectively according to the 1st grade the network health factor F1 and the weighted value of Key Performance Indicator then; This network health factor F1, F2 and F3 are natural numbers, and the 1st grade network health factor F1 is traditionally arranged to be 1;

This operating procedure (12) further comprises following content of operation:

(121) imposing a condition according to the network health factor F2 of the 2nd grade of network KPI: when certain the network KPI that has only the weighted value minimum is in the 2nd grade of network inferior health shelves, and all the other network KPI are when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 2nd grade of service inferior health shelves, promptly reaches the lower limit left_abnormal in the initial quantization interval of the 2nd grade of service of top service KQI inferior health shelves; And the network health factor F2 of the 2nd grade of following formula computing network KPI:

In the formula, natural number a is poor between the higher limit normal in initial quantization interval of healthy grade of the 1st grade of service of lower limit left_abnormal and service KQI in initial quantization interval of the 2nd grade of KQI of service service inferior health shelves, and this difference is made as 1 at least; Min (W1, W2 ..., Wn) weighted value of numerical value minimum in the bracket is chosen in expression,

The smallest natural number more than or equal to x is got in expression;

(122) imposing a condition according to the network health factor F3 of the 3rd grade of network KPI: when certain the network KPI that has only the weighted value minimum is in the 3rd grade of non-healthy shelves of network, and all the other network KPI are when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 3rd grade of non-healthy shelves of service, promptly reaches the lower limit left_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service of top service KQI; And the network health factor F3 of the 3rd grade of following formula computing network KPI:

In the formula, natural number b is higher limit right_abnormal poor in initial quantization interval of the 2nd grade of service of lower limit left_serious and service KQI inferior health shelves in the initial quantization interval of the non-healthy shelves of the 3rd grade of KQI of service service, and this difference is made as 1 at least; Min (W1, W2 ..., Wn) weighted value of numerical value minimum in the bracket is chosen in expression,

The smallest natural number more than or equal to x is got in expression;

(13) the Key Quality Indicator KQI of top service is divided into 3 grades: the 1st grade of healthy shelves of service, the operation of expression top service is normal; The 2nd grade of service inferior health shelves, the operation of expression top service is not too normal, but problem is also not serious; The 3rd grade of non-healthy shelves of service, serious problems, cisco unity malfunction have appearred in expression top service; The network health factor and corresponding weight thereof according to the Key Performance Indicator KPI of lower floor's network system, calculate the initial quantization interval of each grade of Key Quality Indicator KQI correspondence of top service, and the initial quantization interval that is set at the 1st grade of healthy shelves of service respectively is: the initial quantization interval of 0～normal, the 2nd grade of service inferior health shelves is: the initial quantization interval of left_abnormal～right_abnormal, the 3rd grade of non-healthy shelves of service is: left_serious-right_serious;

This operating procedure (13) further comprises following content of operation:

(131) imposing a condition according to the higher limit normal that serves healthy shelves of the 1st grade of service of KQI and initial quantization interval thereof: when each network KPI of lower floor is in the 1st grade of network health shelves, the network health factor of each network KPI all is F1, and at this moment the top service KQI of network system is in the higher limit normal in the initial quantization interval of the 1st grade of healthy shelves of service; The higher limit normal in this initial quantization interval is the sum that adds up after the KPI of each network multiply by corresponding weights; The higher limit normal in the initial quantization interval of the healthy shelves of the 1st grade of calculation services KQI service according to the following equation then: $\mathrm{normal}=F1\·\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi};$

(132) imposing a condition according to the lower limit left_abnormal that serves KQI the 2nd grade of service inferior health shelves and initial quantization interval thereof: when certain the network KPI that has only the weighted value minimum is in the 2nd grade of network inferior health shelves, and other networks KPI is when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 2nd grade of service inferior health shelves, promptly reaches the lower limit left_abnormal in the initial quantization interval of the 2nd grade of service of top service KQI inferior health shelves; The lower limit left_abnormal in the initial quantization interval of the 2nd grade of this service KQI service inferior health shelves is the sums that add up after the network health factor of each network KPI multiply by corresponding weights, then the lower limit in the initial quantization interval of the 2nd grade of service of calculation services KQI inferior health shelves according to the following equation:

$\mathrm{Left}\_\mathrm{abnormal}=F2\·\mathrm{Min}(W1,W2,......,\mathrm{Wn})+F1\·(\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi}-\mathrm{Min}(W1,W2,......,\mathrm{Wn}));$

Imposing a condition according to the higher limit right_abnormal in the initial quantization interval of the 2nd grade of KQI of service service inferior health shelves again: when all-network KPI was in the 2nd grade of network inferior health shelves, top service KQI just was in the higher limit right_abnormal in the initial quantization interval of the 2nd grade of service inferior health shelves; The higher limit right_abnormal in the initial quantization interval of the 2nd grade of calculation services KQI service inferior health shelves according to the following equation then: the network health factor F2 of each network KPI multiply by the sum that adds up after the corresponding weights: $\mathrm{Right}\_\mathrm{adnormal}=F2\·\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi};$

(133) imposing a condition according to the lower limit left_serious that serves non-healthy shelves of the 3rd grade of service of KQI and initial quantization interval thereof: when certain the network KPI that has only the weighted value minimum is in non-healthy grade of the 3rd grade of network, and other networks KPI is when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 3rd grade of non-healthy shelves of service, promptly reaches the lower limit left_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service of top service KQI; The lower limit left_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service of this service KQI is the sums that add up after the network health factor of each network KPI multiply by corresponding weights: $\mathrm{Left}\_\mathrm{serious}=F3\·\mathrm{Min}(W1,W2,......,\mathrm{Wn})+F1\·(\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi}-\mathrm{Min}(W1,W2,......,\mathrm{Wn}));$

Imposing a condition according to the higher limit right_serious in the initial quantization interval of the non-healthy shelves of the 3rd grade of KQI of service service again: when all-network KPI was in the non-healthy shelves of the 3rd grade of network, top service KQI just was in the higher limit right_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service; The higher limit right_serious in the initial quantization interval of the non-healthy shelves of the 3rd grade of calculation services KQI service according to the following equation then: the network health factor F3 of each network KPI multiply by the sum that adds up after the corresponding weights:

$\mathrm{Right}\_\mathrm{serious}=F3\·\underset{I=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi};$

(14) the interval conversion of the initial quantization of each grade of Key Quality Indicator KQI correspondence of top service become between centesimal scoring area, promptly set between the centesimal scoring area of the 1st grade of healthy shelves of service and be: between the centesimal scoring area of 100 minutes～80 minutes, the 2nd grade service inferior health shelves be: between the centesimal scoring area of 80 minutes～60 minutes, the 3rd grade non-healthy shelves of service be: 60 minutes～0 minute.

Wherein step (2) performance measuring and calculating partly is used for calculating according to the actual physics measured value of the Key Performance Indicator KPI of lower floor's network system the Key Quality Indicator KQI value of top service, comprises following concrete operations:

(21) physical measurements values of each Key Performance Indicator KPI of lower floor's network system is converted become the corresponding network health factor.

(22) according to the network health factor of each Key Performance Indicator of lower floor's network system KPI and corresponding weighted value thereof, calculate the service health value of the Key Quality Indicator KQI of top service, judge according to the service health value of this top service KQI it belongs to which shelves of the healthy shelves of service again.

The concrete operations content of this step is: according to the setting implication of the service health value of top service KQI: the real network health factor of each network KPI multiply by the sum that adds up after its corresponding weights, and following formula calculates the service health value VKQI of top service Key Quality Indicator KQI: $\mathrm{VKQI}=\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{VKPIi}\·\mathrm{Wi},$ In the formula, VKPIi represents the health factor of i network key performance index KPI, and Wi represents the respective weights of i network key performance index KPI.

(23) health value of this top service Key Quality Indicator KQI is converted into centesimal score numerical value.

The concrete operations content of this step is: according to formula $\mathrm{PKQI}=\frac{\mathrm{VKQI}-\mathrm{VMin}}{\mathrm{VMax}-\mathrm{VMin}}(\mathrm{PMax}-\mathrm{PMin})+\mathrm{PMin}$ The health value of Key Quality Indicator KQI is converted into the centesimal score value that gets, in the formula, VKQI represents the service health value of the service Key Quality Indicator KQI that calculates, PKQI represents the hundred-mark system score that converts out, VMax represents the higher limit in the initial quantization interval of this service KQI gear of living in, VMin represents the lower limit in the initial quantization interval of this service KQI gear of living in, PMax represents the higher limit between the hundred-mark system scoring area of this service KQI gear of living in, and PMin represents the lower limit between the hundred-mark system scoring area of this service KQI gear of living in.

The inventive method can be directly used in the mapping process of network bottom layer index to the KPI of lower floor's network, also can be directly used in the mapping process of service KQI to product K QI.Wherein lower floor's network Key Performance Indicator KPI comprises at least: the load of server CPU, repeat circuit load, resource node disk space, resource node playback success rate, Access Network time of delay, core net time of delay, ATM cell speed, network bandwidth utilance, bag transmission shake degree.Top service Key Quality Indicator KQI comprises at least: the treatment effeciency of the availability of service, the accuracy of service, service, user's cognition degree of service, fault are got rid of satisfaction, quality of data satisfaction.

And the Key Quality Indicator KPI of lower floor's network that the inventive method relates to and/or the Key Quality Indicator KOI of top service can be divided into 2 grades, 4 grades or 5 grades according to actual needs.

Referring to Fig. 3, introduce the situation that the inventive method is implemented to test at a color ring systems: its Colorful Ring Service availability KQI index is as top service KQI, suppose that the professional availability of this Key Quality Indicator only is subjected to the four indices of the network KPI of lower floor: the influence of the cpu load KPI of service control point (SCP), repeat circuit load KPI, resource node disk space KPI and resource node playback success rate KPI, and this four indices is respectively with respect to the weight of its father node Ring Back Tone service availability KQI: 0.3,0.3,0.1,0.3).And the network health factor F1 of the 1st grade of network health shelves of each network KPI gets 1,

Choose the computing formula constant a=1 in the step (121), calculate: the health factor F2=11 of the 2nd grade of network inferior health shelves according to this formula;

Choose the computing formula constant b=1 in the step (122), calculate: the health factor F3=111 of the 3rd grade of non-healthy shelves of network according to this formula;

Respectively according to the computing formula in the step (131), calculate normal=1 again;

Two computing formula according in the step (132) calculate left_abnormal=2 and right_abnormal=11 respectively;

Two computing formula according in the step (133) calculate left_serious=12 and ight_serious=111 respectively;

So the initial quantization interval of the 1st grade of healthy shelves of service of Ring Back Tone service availability KQI is (0～1), the initial quantization interval of the 2nd grade of service inferior health shelves is (2～11), and the initial quantization interval of the 3rd grade of non-healthy shelves of service is (12～111).

3 grades of divisions supposing cpu load KPI again are as follows: load factor is the 1st grade of network health shelves when being (0-70%), and load factor is the 2nd grade of network inferior health shelves when being (70%-90%), and load factor is the 3rd grade of non-healthy shelves of network when being (90%-100%).Sometime, recording the cpu load rate is 80%, and therefore at this moment cpu load KPI is in the 2nd grade of network inferior health shelves, and its health factor is 11.

Suppose that equally at this moment the network health factor of repeat circuit load KPI, resource node disk space KPI, resource node playback success rate KPI is respectively 1,111 and 1.

According to the computing formula in the performance measuring and calculating part operation step (22), calculate the service health value of Ring Back Tone service availability KQI at this moment: VKQI=11 * 0.3+1 * 0.3+111 * 0.1+1 * 0.3=15;

This service health value is fallen in the 3rd grade of non-healthy shelves of service, according to the computing formula in the performance measuring and calculating part operation step (23), is converted into the service health value of this Ring Back Tone service availability KQI centesimal that score value be: At this moment, obtain 1.81 minutes will the O﹠M personnel prompting that gives a warning at once be needed check system immediately.

In a word, enforcement test of the present invention is successful, has realized goal of the invention.

Claims (10)

1, a kind of universal process method that Key Performance Indicator KPI is mapped to Key Quality Indicator KQI, it is characterized in that: earlier the hierarchical structure of the key index that WorldCom's management forum is proposed is improved: be about to product Key Quality Indicator KQI and be summed up as the unique index that the KQI by all services is polymerized, the KQI of each service then is polymerized by the KPI of a plurality of networks, and the KPI of each network is formed by the similar and/or inhomogeneous bottom indicator polymerization of a plurality of bottoms; According to following two steps the Key Performance Indicator KPI of lower floor's network is aggregated into the Key Quality Indicator KQI of top service again:

(1) sets the mapping flow process: set the flow process and the relevant parameter that the Key Performance Indicator KPI of lower floor's network system are become the Key Quality Indicator KQI of top service;

(2) performance measuring and calculating:,, calculate the Key Quality Indicator KQI value of top service according to mapping flow process and the formula set according to the actual physics measured value of the Key Performance Indicator KPI of lower floor's network system.

2, universal process method according to claim 1 is characterized in that: described step (1) further comprises following content of operation:

(11) each Key Performance Indicator KPI1 of setting lower floor network, KPI2 ..., KPIn, natural number n are the sequence numbers of Key Performance Indicator; And each Key Performance Indicator KPI1, KPI2 ..., KPIn is respectively W1 to the respective weights of the Key Quality Indicator KQI of top service, W2 ..., Wn; This weight is represented the big or small degree of every Key Performance Indicator KPI of lower floor's network to the Key Quality Indicator KQI influence of top service respectively;

(12) the Key Performance Indicator KPI of lower floor's network is divided into 3 grades: the 1st grade of network health shelves: the network system operation of expression lower floor is normal; The 2nd grade of network inferior health shelves: the network system operation of expression lower floor is not too normal, but problem is also not serious; The 3rd grade of non-healthy shelves of network: serious problems, cisco unity malfunction have appearred in expression lower floor network system operation; Set a network health factor that is used for intuitively distinguishing gear respectively for again 3 gears of the Key Performance Indicator KPI of lower floor's network, and the network health factor of setting the 1st grade is F1, extrapolates the 2nd grade network health factor F2 and the 3rd grade network health factor F3 respectively according to the 1st grade the network health factor F1 and the weighted value of Key Performance Indicator then; This network health factor F1, F2 and F3 are natural numbers, and the 1st grade network health factor F1 can be set to 1;

(13) the Key Quality Indicator KQI of top service is divided into 3 grades: the 1st grade of healthy shelves of service: the operation of expression top service is normal; The 2nd grade of service inferior health shelves: the operation of expression top service is not too normal, but problem is also not serious; The 3rd grade of non-healthy shelves of service: serious problems, cisco unity malfunction have appearred in expression top service; The network health factor and corresponding weight thereof according to the Key Performance Indicator KPI of lower floor's network system, calculate the initial quantization interval of each grade of Key Quality Indicator KQI correspondence of top service, and the initial quantization interval that is set at the 1st grade of healthy shelves of service respectively is: the initial quantization interval of 0～normal, the 2nd grade of service inferior health shelves is: the initial quantization interval of left_abnormal～right_abnormal, the 3rd grade of non-healthy shelves of service is: left_serious-right_serious;

(14) the interval conversion of the initial quantization of each KQI shelves correspondence of the Key Quality Indicator of top service become between centesimal scoring area, promptly set between the centesimal scoring area of the 1st grade of healthy shelves of service and be: between the centesimal scoring area of 100 minutes～80 minutes, the 2nd grade service inferior health shelves be: between the centesimal scoring area of 80 minutes～60 minutes, the 3rd grade non-healthy shelves of service be: 60 minutes～0 minute.

3, universal process method according to claim 2 is characterized in that: described step (12) further comprises following content of operation:

(121) imposing a condition according to the network health factor F2 of the 2nd grade of network KPI: when certain the network KPI that has only the weighted value minimum is in the 2nd grade of network inferior health shelves, and all the other network KPI are when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 2nd grade of service inferior health shelves, promptly reaches the lower limit left_abnormal in the initial quantization interval of the 2nd grade of service of top service KQI inferior health shelves; And the network health factor F2 of the 2nd grade of following formula computing network KPI:

In the formula, natural number a is poor between the higher limit normal in initial quantization interval of healthy grade of the 1st grade of service of lower limit left_abnormal and service KQI in initial quantization interval of the 2nd grade of KQI of service service inferior health shelves, and this difference is made as 1 at least; Min (W1, W2 ..., Wn) weighted value of numerical value minimum in the bracket is chosen in expression,

The smallest natural number more than or equal to x is got in expression;

(122) imposing a condition according to the network health factor F3 of the 3rd grade of network KPI: when certain the network KPI that has only the weighted value minimum is in the 3rd grade of non-healthy shelves of network, and all the other network KPI are when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 3rd grade of non-healthy shelves of service, promptly reaches the lower limit left_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service of top service KQI; And the network health factor F3 of the 3rd grade of following formula computing network KPI:

In the formula, natural number b is higher limit right_abnormal poor in initial quantization interval of the 2nd grade of service of lower limit left_serious and service KQI inferior health shelves in the initial quantization interval of the non-healthy shelves of the 3rd grade of KQI of service service, and this difference is made as 1 at least; Min (W1, W2 ..., Wn) weighted value of numerical value minimum in the bracket is chosen in expression,

The smallest natural number more than or equal to x is got in expression.

4, universal process method according to claim 2 is characterized in that: described step (13) further comprises following content of operation:

(131) imposing a condition according to the higher limit normal that serves healthy shelves of the 1st grade of service of KQI and initial quantization interval thereof: when each network KPI of lower floor is in the 1st grade of network health shelves, the network health factor of each network KPI all is F1, and at this moment the top service KQI of network system is in the higher limit normal in the initial quantization interval of the 1st grade of healthy shelves of service; The higher limit normal in this initial quantization interval is the sum that adds up after the health factor F1 of the KPI of each network multiply by corresponding weights; The higher limit normal in the initial quantization interval of the healthy shelves of the 1st grade of calculation services KQI service according to the following equation then: $\mathrm{normal}=F1\·\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi};$

(132) imposing a condition according to the lower limit left_abnormal that serves KQI the 2nd grade of service inferior health shelves and initial quantization interval thereof: when certain the network KPI that has only the weighted value minimum is in the 2nd grade of network inferior health shelves, and other networks KPI is when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 2nd grade of service inferior health shelves, promptly reaches the lower limit left_abnormal in the initial quantization interval of the 2nd grade of service of top service KQI inferior health shelves; The lower limit left_abnormal in the initial quantization interval of the 2nd grade of this service KQI service inferior health shelves is the sums that add up after the network health factor of each network KPI multiply by corresponding weights, then the lower limit in the initial quantization interval of the 2nd grade of service of calculation services KQI inferior health shelves according to the following equation: $\mathrm{Left}\_\mathrm{abnormal}=F2\·\mathrm{Min}(W1,W2,......,\mathrm{Wn})+F1\·(\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi}-\mathrm{Min}(W1,W2,......,\mathrm{Wn}));$

Imposing a condition according to the higher limit right_abnormal in the initial quantization interval of the 2nd grade of KQI of service service inferior health shelves again: when all-network KPI was in the 2nd grade of network inferior health shelves, top service KQI just was in the higher limit right_abnormal in the initial quantization interval of the 2nd grade of service inferior health shelves; The higher limit right_abnormal in the initial quantization interval of the 2nd grade of calculation services KQI service inferior health shelves according to the following equation then: the network health factor F2 of each network KPI multiply by the sum that adds up after the corresponding weights: $\mathrm{Right}\_\mathrm{abnormal}=F2\·\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi};$

(133) imposing a condition according to the lower limit left_serious that serves non-healthy shelves of the 3rd grade of service of KQI and initial quantization interval thereof: when certain the network KPI that has only the weighted value minimum is in non-healthy grade of the 3rd grade of network, and other networks KPI is when still being in the 1st grade of network health shelves, top service KQI just begins to enter the 3rd grade of non-healthy shelves of service, promptly reaches the lower limit left_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service of top service KQI; The lower limit left_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service of this service KQI is the sums that add up after the network health factor of each network KPI multiply by corresponding weights: $\mathrm{Left}\_\mathrm{serious}=F3\·\mathrm{Min}(W1,W2,......,\mathrm{Wn})+F1\·(\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi}-\mathrm{Min}(W1,W2,......,\mathrm{Wn}));$

Imposing a condition according to the higher limit right_serious in the initial quantization interval of the non-healthy shelves of the 3rd grade of KQI of service service again: when all-network KPI was in the non-healthy shelves of the 3rd grade of network, top service KQI just was in the higher limit right_serious in the initial quantization interval of the 3rd grade of non-healthy shelves of service; The higher limit right_serious in the initial quantization interval of the non-healthy shelves of the 3rd grade of calculation services KQI service according to the following equation then: the network health factor F3 of each network KPI multiply by the sum that adds up after the corresponding weights:

$\mathrm{Right}\_\mathrm{serious}=F3\·\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{Wi}.$

5, universal process method according to claim 1 is characterized in that: described step (2) further comprises following content of operation:

(21) physical measurements values of each Key Performance Indicator KPI of lower floor's network system is converted become the corresponding network health factor;

(22) according to the network health factor of each Key Performance Indicator of lower floor's network system KPI and corresponding weighted value thereof, calculate the service health value of the Key Quality Indicator KQI of top service, judge according to the service health value of this top service KQI it belongs to which shelves of the healthy shelves of service again;

(23) health value of this top service Key Quality Indicator KQI is converted into centesimal score numerical value.

6, universal process method according to claim 5, it is characterized in that: described step (22) further comprises following content of operation: according to the setting implication of the service health value of top service KQI: the real network health factor of each network KPI multiply by the sum that adds up after its corresponding weights, and following formula calculates the service health value VKQI of top service Key Quality Indicator KQI: $\mathrm{VKQI}=\underset{i=1}{\overset{n}{\mathrm{\Σ}}}\mathrm{VKPIi}\·\mathrm{Wi},$ In the formula, VKPIi represents the health factor of i network key performance index KPI, and Wi represents the respective weights of i network key performance index KPI.

7, universal process method according to claim 5 is characterized in that: described step (23) further comprises following content of operation: according to formula $\mathrm{PKQI}=\frac{\mathrm{VKQI}-\mathrm{VMin}}{\mathrm{VMax}-\mathrm{VMin}}(\mathrm{PMax}-\mathrm{PMin})+\mathrm{PMin}$ The health value of Key Quality Indicator KQI is converted into the centesimal score value that gets, in the formula, VKQI represents the service health value of the service Key Quality Indicator KQI that calculates, PKQI represents the hundred-mark system score that converts out, VMax represents the higher limit in the initial quantization interval of this service KQI gear of living in, VMin represents the lower limit in the initial quantization interval of this service KQI gear of living in, PMax represents the higher limit between the hundred-mark system scoring area of this service KQI gear of living in, and PMin represents the lower limit between the hundred-mark system scoring area of this service KQI gear of living in.

8, universal process method according to claim 1 is characterized in that: described method can be directly used in the mapping process of network bottom layer index to the KPI of lower floor's network, also can be directly used in the mapping process of service KQI to product K QI.

9, universal process method according to claim 1 is characterized in that: the described network Key Performance Indicator KPI of lower floor comprises at least: the load of server CPU, repeat circuit load, resource node disk space, resource node playback success rate, Access Network time of delay, core net time of delay, ATM cell speed, network bandwidth utilance, bag transmission shake degree; Described top service Key Quality Indicator KQI comprises at least: the treatment effeciency of the availability of service, the accuracy of service, service, user's cognition degree of service, fault are got rid of satisfaction, quality of data satisfaction.

10, universal process method according to claim 2 is characterized in that: the Key Quality Indicator KPI of described lower floor network and/or the Key Quality Indicator KOI of top service can be divided into 2 grades or more than 3 grades according to actual needs.

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