CN101010932A - Distributed customizable voicemail system - Google Patents
Distributed customizable voicemail system Download PDFInfo
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- CN101010932A CN101010932A CN 200580021672 CN200580021672A CN101010932A CN 101010932 A CN101010932 A CN 101010932A CN 200580021672 CN200580021672 CN 200580021672 CN 200580021672 A CN200580021672 A CN 200580021672A CN 101010932 A CN101010932 A CN 101010932A
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Abstract
A Voice extensible Markup Language (VXML) based voicemail system that has a distributed architecture is disclosed. The VXML voicemail system includes a media server and an application server. The media server is in communication with a telephone network. The media server receives a telephone call through the telephone network and invokes a voicemail service of the voicemail system by sending a request to an application server. The application server is adapted to generate a Voice extensible Markup Language (VXML) page in response to receiving the request and provide the media server with the VXML page to the media server, wherein the media server renders at least a portion of the VXML page. Methods for implementing VXML based voicemail systems are also disclosed. One method includes the steps: receiving a telephone call from a caller, the telephone call being received from a telephone network at a media server; receiving, at an application server, a request from the media server for a service; responsive to receiving the request, generating, at the application server, a Voice extensible Markup Language (VXML) page; and rending at least a portion of the VXML page.
Description
Change fork reference to related application
The application's case advocates that be 60/584 based on the title of application on June 30th, 2004 for the sequence number of " VXML Based Telephone ServiceSystem ", the priority of 444 U.S. Provisional Application case common co-pending, the full text of this application case is incorporated herein by reference.
The title that the application's case relates on March 15th, 2005 applies for is that the attorney docket of " Distributed IP Architecture ForTelecommunications System " is 07001.1010 the U.S. common co-pending novel practical patent application case, and the full text of this application case is incorporated herein by reference.
Technical field
The present invention relates to telecommunication system, and relate to a kind of telecommunications service based on VXML or rather system is provided, it provides for example service of voice mail.
Background technology
In the past few decades, telecommunications industry sustainable development and experienced the development of advancing by leaps and bounds at technical elements.One of service the most in vogue that provides in the telecommunication technology in recent years is a voice mail.Voice mail sustainable development and in the successful running of most of commerce, become key element.Current typical voice-mail system can show as various forms, comprise the computer card that in being connected to the personal computer of business telephone system, to operate, or directly be integrated in computer card or assembly in the business telephone system, perhaps service for providing by telecommunications company.
Current most voice-mail system depends critically upon software programming usually.Described system comprises thousands of codes that work and be everlasting and carry out on single platform or the calculation element.The result of the software programming personnel that the development of voice mail product is highly consummate often and the extensive work of hardware development personnel team, and the issue of the single of voice mail product needs many exploitation, test, debugging and perfect man-hour usually.Workload required in this class development does not have help to exploitation customed product series, but the most favourable when the client agrees to buy complete development product.
But in current pluralistic society, demand and nuance are difficult to develop the single product line of the demand that can satisfy all expection clients always growing.Therefore, the developer is forced to develop the product at than department of large enterprises, perhaps attempts the degree of depth and infiltrates niche market.Sometimes, the developer understands the multiple version of release product, attempts to obtain the bigger market share.This (mainly in support field) brought extra problem for the developer.The product sold version is many more, and it is complicated more that company's support infrastructure just must become, and could satisfy its client's demand like this.
The spendable a kind of technology of developer provides can be by the product of customization.This series products can use configuration file and input parameter to allow realization customization to a certain degree in system operation.This technology can solve this demand in this technology to a certain extent.Yet described technology lacks desirable solution very much, can understand the ability of the mode customization operations of wishing with the end user and this ability is programmed in the system because it depends critically upon the developer.This is a difficult task that is bound to arouse fear.
Therefore, need a kind of telecommunications service platform in this technology, it allows the end user to customize completely, or for the end user realizes customization completely, and can significantly not increase exploitation, the produce and market cost to the end user.The present invention can provide such a solution.
Summary of the invention
One aspect of the present invention is at a kind of telecommunication system based on VXML, and it allows customization operations easily.
One aspect of the present invention is a kind of voicemail application based on VXML.Of the present invention this is provided on the one hand according to revising on each client's the basis and flexibility greatly during custom-built system.
In brief, especially can structurally make up an embodiment of voice-mail system with the following methods.One media server is communicated by letter with telephone network.Described media server receives call by described telephone network, and by sending the voice mail service that voice-mail system is called in request to apps server.Described apps server is suitable to produce Voice extensible Markup Language (VXML) page in response to receiving described request, and the described VXML page is offered media server, and wherein said media server is submitted at least a portion of the described VXML page to.
Embodiments of the invention also can be considered the method that is provided for providing voice mail service.At this on the one hand, an embodiment of these class methods especially can summarize widely by following steps: receive the call from the caller, described call receives from telephone network at the media server place; Receive the request of serving at the apps server place from described media server to one; In response to receiving described request, produce Voice extensible Markup Language (VXML) page at described apps server place; With at least a portion of submitting the described VXML page to.
If check the following drawings and detailed description, it will be apparent to those skilled in the art that other system of the present invention, method, feature and advantage.Wish that all these extra systems, method, feature and advantage include in this describes, are included in the category of the present invention, and be subjected to the protection of appended claims.
Description of drawings
Fig. 1 is the block diagram that the one exemplary embodiment of the distributed voice messaging transmission system of communicating by letter with telephone network is described.
Fig. 2 is the block diagram that is stored in the content in central data and the message memory.
Fig. 3 is an exemplary flow chart of carrying out voice mail.
Embodiment
The invention provides a kind of distributed IP architecture that is used for telecommunication apparatus (for example PBX, voice-mail system or similar devices), described distributed IP architecture also is described to the next generation communication platform.By utilizing structure of the present invention, can in the middle of each physical assemblies, divide the various functional of telecommunication apparatus, and described physical assemblies can be disperseed on the region.Each assembly is when needed by intercoming mutually with the stand-alone interface of IP network.Handle to be situated between by single gateway component and receive the complexity of telephone network, and the agreement of simplifying is used for the communication between the remaining component of telecommunication apparatus or communicates by letter with telephone network by gateway component.
Should be appreciated that, although explanation and functional distribution itself of describing have novel aspect in graphic, be not unique acceptable configuration, and aspect of the present invention can be incorporated into and comprises still less or more between multicompartment and the assembly in the systems of functional different configurations.
Now referring to graphic, it describes various aspects of the present invention and feature, and like numerals will is represented like in whole several figure.
Fig. 1 is assembly and internuncial system block diagram of the exemplary next generation communication platform 100 of explanation.One aspect of the present invention is a kind of distributed IP-based structure that is used for telecommunication apparatus, and it especially can provide for example telecommunications service of voice mail, calling switching and other telecommunications feature.In the embodiment shown, next generation communication platform 100 has distributed IP architecture and is connected to telephone network 110.Described telephone network 110 can especially be wireless telephony network or PSTN (PSTN).Communications platform 100 is illustrated as and comprises one or more media servers (MS) 120, one or more System Management Unit (SMU) 130, one or more apps servers (AS) 140 and one or more central datas and message memory (CDMS) 150, and it couples together by network 160.Network 160 is generally Internet protocol (IP) network, so that the communication of carrying out on IP network meets Internet protocol (IP), this is well-known in this technology.
In some embodiments, the subscriber of communications platform 100 can be via computer 170 accessing communication platforms 100, and described computer 170 is communicated by letter with apps server 140 via network 180, and described network 180 is generally the internet.Apps server 140 provides webpage to computer 170, and described webpage uses browser (not shown) to be shown to described subscriber usually.Apps server can provide the webpage with account information that the subscriber can check.The subscriber of communications platform 100 has the voice mail account about communications platform usually, and in some embodiments, the subscriber can customize its voice mail account by information or subscriber's custom program are provided to apps server 140.The subscriber usually can be by being input to information in the field in the webpage that apps server 140 provides or by selecting option to provide information to apps server 140.
In brief, the IP that media server 120 is ended from the assembly of communications platform 100, and/or termination is from the circuit-switched traffic of telephone network 110.Media server 120 also is responsible for the control of relaying and phone.
Wherein, apps server 140 generations are at dynamic VoiceXML (VXML) page of various application programs.Apps server 140 offers media server 120 with the VXML page, and the latter submits the VXML page or the part of V XML page to.Apps server 140 also provides external interface with communications platform 100 by the webpage that offers subscriber's computer 170.
SMU 130 is administration portals, and it can provide with maintain subscriber accounts and by centralized web interface supervising the network element the service provider.
CDMS 150 stores voice messages, subscriber's record and management comprise notice in interior application specific functionality.In some embodiments, CDMS 150 stores subscriber customizers and subscriber's attribute, hereinafter will describe in detail described both.
Each assembly in the described next generation communication platform 100 can be adjusted and be interconnected to independently on the network 160 independently.Therefore, described assembly can be distributed on the region, but still serves as single communications platform, as long as it can intercom mutually by network 160.This is a remarkable advantage of the present invention, and it can't be realized in the communication system of prior art.The assembly of choosing of communications platform 100 is hereinafter more specifically described.
Media server (MS)
The circuit-switched traffic that MS 120 stops from telephone network 110.Call setting and control that MS 120 is responsible in the platform structure.MS 120 handles the input with voice, DTMF form or other signaling schemes (being similar to very much keyboard and click input that networking client is collected the user) from the user.MS 120 presents to user's (be similar on the principle and return figure and the text that is shown to the pc client user) with speech form with content.This client/server approach has realized the quick utilization of available content on the rapid generation of new application program and the World Wide Web.
MS 120 is by handling incoming call to the request of AS 140.Usually by send the request that URL(uniform resource locator) (URL) or other the Internet standard are finished the application programs server to apps server 140.In the out of Memory that offers AS 140, MS 120 generally comprises the telephone number of incoming call, i.e. Lai Dian the telephone number that the caller dialed.
The traffic that load balancer (not shown) preferably will arrive MS 120 is directed to one among a plurality of AS 140.This functional traffic mean allocation between the server of activity of having guaranteed.Multi-functional MS 130 with client resemble Netscape be that to be used as the VoiceXML client be that the end user works for the mode much at one of HTML user job on PC.Media server comprises VoiceXML browser 122, and it submits to the VoiceXML page so that present to the user.
VoiceXML is used to develop the measured script that software application realized in voice.This means the developer will use and replenish (HTML) Network Based when the voice-based telephony application of exploitation exploitation technical ability.
In addition, in a preferred embodiment, media server 120 is configured to commerce available immediately (COTS) hardware and software component, and it is the carrier-class server.Also can add telephony interface and the resource board that is used for the phone-specific application program.For example, can add fax card or software to media server 120, in order to the management facsimile terminal.
Apps server (AS)
The modularized design of next generation communication platform has the advantage of increase, and it is easy to dispose enhanced service, for example phonetic dialing and Voice Navigation, uniform communication solution, Multimedia Message passing service and existence and availability management applications.Adding application program to platform finishes by adding standard application servers 140 to common platform.
Each apps server 140 produces application document, for example (but being not limited to) VoiceXML page and html page.Usually, in response to from the request of media server 120 and produce the VXML page, and in response to from the request of subscriber's computer 170 and produce html page.Apps server 140 supplementary network application infrastructure are so that connect with back-end data stores (for example CDMS 150) Jie, to produce the VXML page.
Overall web application infrastructure with kernel service logic (that is, providing the affairs logic) with present details (VXML) and separate so that more extendible application structure to be provided.In one embodiment, apps server 140 utilizes Java 2 enterprise versions (J2EE) environment and the java server page (JSP) to produce the dynamic VXML page that is used for media server.Make up these technology and realized the quick merging of speech application language tag (SALT), so that application program and the interoperability between the voice (multi-mode) that is similar to WAP, HTML, XHTML to be provided, present thereby allow the end user side by side to receive by voice command input data with by WAP or HTML.
Be convenient to the environment of application development for generation, apps server 140 is preferably supported Template+JSP.Use API in JSP, to make up application program so that the access message propagation function.These JSP can revise easily, make that the change of application behavior is very easy with the generation of new application program.
Cooperating of media server 120 and apps server 140 allows to provide to the subscriber customization, voice mail function, the user interface of feature.In one embodiment, apps server 140 is retrieves subscriber-customizers from CDMS 150, and uses described subscriber's custom program when producing the VXML page.Use user characteristics, voice mail function and the user interface of the VXML page of subscriber's custom program generation corresponding to subscriber's special use.For example, the subscriber may wish by change offer the caller menu item order or wait and customize its voice mail account by changing voice mail function that option selects to be called.
Shared database and message memory (CDMS)
Referring to Fig. 2, CDMS 150 has enough memory capacity, makes communications platform 100 to provide service to a plurality of subscribers.Be stored among the CDMS 150 have that voice/audio messages 202, subscriber write down 204, subscriber's account information 206, Account Attribute 208 and subscriber's custom program 210 or the like.In some embodiments, each subscriber all has its oneself Account Attribute 208, and in other embodiments, can share Account Attribute with a plurality of subscribers.
CDMS 150 preferably is designed to have the fully redundance assembly, and utilizes reflective memory and Redundant Array of Independent Disks (RAID) (Redundant Array of Independent Disk, RAID) technology, immediately fault restoration and recovery fault-tolerant to be used for.This has guaranteed 99.999% availability of the hardware that is associated and component software.Basic disc driver and RAID controller assemblies are preferably " but heat exchange ", and this has eliminated the needs that make system cut-off for replacing.By CDMS 150, optimized performance at the unique property of speech message transmission, thereby eliminated performance degradation and followed unnecessary electronic mail center database function that the search of e-mail storage and classification are come.
CDMS 150 can utilize the standard of ready-made e-mail storage system.By using the Java middleware to make the message memory abstract, it is transparent that described middleware allows the selection application programs of message memory, and each type of message can be stored in the possible effective memory.
When the caller stayed voice mail message to the subscriber, voice/audio messages 202 was stored on the CDMS 150.Voice/audio messages 202 also is included in the voice/audio messages that transmits and/or transfer between the subscriber.Voice/audio messages 202 also can comprise subscriber's " greeting ", this greeting can be played to the caller.
The subscriber who each subscriber's record is stored in this subscriber writes down in 204.The information in the subscriber record of being included in comprises number of calls in (but being not limited to) given period and/or fax number, the message number of having preserved, the message number that has write down, the message number of retrieval not.
Subscriber's account information 206 comprises subscriber's name, account's telephone number, allocation table, forward call number and bill information.
The subscriber can use a computer and 170 provide subscriber's custom program 210.The subscriber can provide subscriber's custom program so that the VXML page through customization to be provided.The subscriber provides subscriber's custom program 210 by the 170 accessing communication platforms 100 that use a computer usually.Apps server 140 provides webpage to the subscriber, in the browser window of described web displaying on computer 170.So the subscriber can select customizable option.For example, present for each menu in the VXML page, the order that can use subscriber's custom program to define to present option, select the key entry and the voice mail function that are associated with option, for example (but being not limited to) transmitted and called out, transmits message, deletion and be stored in message, deletion among the CDMS 150 and be stored in message among the CDMS 150, change subscriber's greeting etc.
System Management Unit (SMU)
SMU 130 provides centrostigma managing all network elements for the service provider, thereby remote access, maintenance and backup functionality are provided.SMU 130 provides single face to be used for supply, alarm, report and subscriber's migration.Element that SMU 130 usefulness are new and application program are come integrated and custom-built system, and the network that increases rapidly for experience and the operator of the swift and violent traffic that increases provide operation to support and Network Management Function.
Voicemail operation
Referring to Fig. 3, at first receive service request 300 at media server 120 places.Described service request can be taked various ways, and can represent multiple service, and for example (but being not limited to) inbound voice calls is called out, called out the multiple inbound or departures that transmissions, inbound fax, inbound text message or phone or voice-mail system be used to have and serves.Shown in example in, service request 300 is the receptions to the inbound calling of subscriber's number.Media server 120 can use some function (for example (but being not limited to) number identification (ANI) and called number identification number service (DNIS) automatically) to come acquisition of information (for example (but being not limited to) calling number and called number).In addition, media server 120 also can be collected out of Memory, for example trunk group (Trunk Group).
Decide on service request, the operation of service call may be greatly for a change.In current example, media server 120 can comprise called number when calling service.In an exemplary embodiment, media server 120 comes call request by sending URL to apps server 140.This is similar to the operation when the request of loading HTML type page of the browser of typical network guiding.In the case, media server 120 calls the specific VXML page from apps server 140.Mainly indicate apps server 140 to provide VXML the page to the processing that apps server 140 sends URL to media server 120.In some embodiments, URL indication application program provides the VXML page of acquiescence.
CDMS 150 sends a response 330 to apps server 140.Described response 330 can comprise some or all of Account Attributes 208 that are associated with called number and/or the some or all of subscriber's custom programs 210 that are associated with called number.
When apps server 140 produced the VXML page, this apps server was used some or all of Account Attributes 208 and/or subscriber's custom program 210.Apps server 140 can be used some Account Attributes 208 (and/or subscriber's custom program 210) usually in some VXML pages, and uses other Account Attribute 208 (and/or subscriber's custom program 210) in other VXML page.
Therefore, apps server 140 is set up the VXML page 340 according to the information that provides from CDMS 150.When carrying out this function, apps server 140 with user's special use or other exclusive data be input in the VXML page 340, and the VXML page 340 is passed to media server 120.
In some cases, media server 120 is submitted to the caller with the whole VXML page 340, and in other cases, media server is submitted at least one part of the VXML page 340 to.In an illustrated embodiment, media server 120 is submitted the part 350 of the VXML page 340 to.The part of being submitted to 350 is offered the caller.
In case the part of being submitted to 350 is offered the caller, the caller just can offer media server 120 with further importing 360, and media server 120 can respond described input 360 by different way.For example, media server 120 can by provide the VXML page 340 same a part of 350 or respond described input 360 by the different piece of submitting the VXML page 340 to.For instance, the VXML page 340 can be the menu selection.When the caller by pressing button or when carrying out listening statement that (provide input 360) is provided, this will make media server 120 move to the particular form (or part) on the VXML page 340.Subsequently, media server 120 will be submitted described particular form to, and the part of being submitted to 370 is offered the caller.Perhaps, be not corresponding to one in the menu item if import 360, media server 120 will provide the part of being submitted to 350 again so.
In some cases, import 360 and may cause media server 120 to send a request 380 to apps server 140.Described request may be the new service of of request communications platform 100, perhaps may be another VXML page of request.Media server 140 is by another relevant page comes response request 380 to media server 120 transmission another VXML pages 390 (it may be relevant with another service of communications platform 100) or with voice mail service.
For example, lets call person is the subscriber of the communications platform of called number, and a VXML page 340 and this caller's voice mail service call relevant.In the case, suppose that input 350 is options of the message of retrieve stored in CDMS150, so the 2nd VXML page 390 can carry be stored in CDMS 150 in the relevant information of message.
Therefore, favourable situation is can handle single form or behavior by all places that media bank jumps in the VXML page that is loaded, and complicated function to satisfy by the page outside the apps server amount of the claim.
In addition, VXML of the present invention system advantageously allows system to operate with a large amount of different modes, to show as it is client at each user or caller seemingly, and in fact described system need not to revise at all, and only need simply the controlled attribute (for example area code, caller ID, ANI, the moment etc.) that is associated with certain trigger mechanism to be programmed, come enhanced system with it then.
Another aspect of the present invention is to use various parameters selected or that depend on the circumstances to define the URL that calls the various VXML pages.For example, if the user calls out from its home phone number, can use ANI to come to produce URL so from apps server.Therefore, can load and submit to the VXML page of process customization based on the source telephone number of calling out.Also can select a kind of pattern to wait and implement this behavior by the prompting calling party.As another example,, can call the VXML page related according to the URL of this country code by automatic generation so with this national language specific phase if receive calling from the number that comes from Mexico or other a state.
What should emphasize is, the above embodiment of the present invention, and particularly any " preferably " or " exemplary " embodiment are the possible example of embodiment, only are in order to be well understood to principle of the present invention to its explaination.Can substantially not depart under the situation of spirit of the present invention and principle the above embodiment of the present invention is carried out many changes and modification.Should also be clear that any specific embodiment may only comprise some aspect in the various aspects of the present invention.Wish herein all these class modifications and changes to be included in this disclosure and the category of the present invention, and be subjected to the protection of appended claims.
Claims (23)
1. distributed voice mail system, it comprises:
One media server, it is communicated by letter with a telephone network, described media server is fit to send a request in response to receiving from a call of a caller, and to call a voice mail service of described distributed telecommunications platform, described call receives from described telephone network; With
One apps server, it is communicated by letter with described media server, described apps server is suitable for receiving described request, wherein said apps server produces a Voice extensible Markup Language (VXML) page in response to receiving described request, and providing the described VXML page to described media server, wherein said media server is submitted to described caller with at least a portion of the described VXML page.
2. distributed voice mail system according to claim 1, it further comprises:
One central data and message memory (CDMS), it is communicated by letter with described apps server, described CDMS has the voice mail account attribute that is stored in wherein, wherein said CDMS provides an attribute of a special sound email account to described apps server, and wherein said apps server uses described attribute to produce the described VXML page.
3. distributed voice mail system according to claim 2, wherein said attribute are at least one during time modification, region modification, calling number modification and area code are revised.
4. distributed voice mail system according to claim 1, wherein said CDMS has a subscriber's custom program that is associated with the described VXML page that is stored in wherein, wherein said subscriber's custom program is provided by a subscriber of described distributed voice mail system, wherein said apps server is used described subscriber's custom program when producing the described VXML page, the described whereby VXML page is customized by described subscriber's custom program.
5. distributed voice mail system according to claim 4, the wherein said VXML page has a plurality of menu options, and wherein said subscriber's custom program defines the order of described menu option.
6. distributed voice mail system according to claim 4, the wherein said VXML page has a plurality of menu options, and wherein said subscriber's custom program is associated an input with each menu option, wherein the selected menu option that is associated with described given input in response to described caller provides a given input.
7. distributed voice mail system according to claim 4, the wherein said VXML page has a plurality of menu options, and wherein said subscriber's custom program defines a voice mail function in the described menu option at least one.
8. distributed voice mail system according to claim 1, wherein said media server are in response to receiving from described caller's input and at least a portion of one the 2nd VXML page is submitted to described caller.
9. distributed voice mail system according to claim 8, wherein said apps server produce described the 2nd VXML page.
10. distributed voice mail system according to claim 1, wherein said media server calls described voice mail service by send a specific URL(uniform resource locator) (URL) to described apps server.
11. distributed voice mail system according to claim 10, wherein said call have a telephone number that is associated with it, and wherein said media server provides telephone number to described apps server.
12. distributed voice mail system according to claim 1, wherein said media server are in response to receiving from described caller's input and submit a specific part of the described VXML page to.
13. the method that voice mail service is provided, described method comprises following steps:
In the call of media server place reception from a caller, described call receives from a telephone network;
Receive one of a service is asked from described media server at an apps server place;
Produce a Voice extensible Markup Language (VXML) page at described apps server place in response to receiving described request; With
Submit at least a portion of the described VXML page to.
14. method according to claim 13, it further may further comprise the steps:
One central data and message memory (CDMS) are provided, and tool is communicated by letter with described apps server, and described CDMS has an attribute of the voice mail account that is stored in wherein; With
Retrieve described attribute from described CDMS, wherein said apps server is used described attribute in the step of the described VXML page of described generation.
15. method according to claim 14, wherein said attribute are in time modification, region modification, calling number modification and the area code modification at least one.
16. method according to claim 13, it further may further comprise the steps:
Make a subscriber of described voice mail service that one subscriber's custom program can be provided;
Described subscriber's custom program is stored in a central data and the message memory (CDMS);
Retrieve described subscriber's custom program, wherein said apps server is used described subscriber's custom program in the step of the described VXML page of described generation, and the described whereby VXML page is customized by described subscriber's custom program.
17. method according to claim 16, the wherein said VXML page has a plurality of menu options, and wherein said subscriber's custom program defines the order of described menu option.
18. method according to claim 16, the wherein said VXML page has a plurality of menu options, and wherein said subscriber's custom program is associated an input with each menu option, wherein the selected menu option that is associated with described given input in response to described caller provides a given input.
19. method according to claim 16, the wherein said VXML page has a plurality of menu options, and wherein said subscriber's custom program defines a voice mail function in the described menu option at least one.
20. method according to claim 13, it further may further comprise the steps:
Import at described media server place receiving caller's;
In the request of described apps server place reception to one the 2nd VXML page;
Produce described the 2nd VXML page at described apps server place;
Provide described the 2nd VXML page to described media server; With
The place submits to described caller with at least a portion of one the 2nd VXML page at described media server.
21. method according to claim 13, it further may further comprise the steps:
Call described voice mail service by send a specific URL(uniform resource locator) (URL) to described apps server.
22. method according to claim 21, it further may further comprise the steps:
Provide a telephone number to described apps server, wherein said telephone number is associated with described call.
23. method according to claim 13, it further may further comprise the steps:
In the input of described media server place reception from described caller;
Submit a specific part of the described VXML page in response to receiving described input.
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| US58444404P | 2004-06-30 | 2004-06-30 | |
| US60/584,444 | 2004-06-30 | ||
| US11/170,537 | 2005-06-29 |
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| CN101010932A true CN101010932A (en) | 2007-08-01 |
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| CN 200580021672 Pending CN101010932A (en) | 2004-06-30 | 2005-06-30 | Distributed customizable voicemail system |
| CN 200580021872 Pending CN101002457A (en) | 2004-06-30 | 2005-06-30 | Distributed IP architecture for telecommunication system |
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| CN 200580021872 Pending CN101002457A (en) | 2004-06-30 | 2005-06-30 | Distributed IP architecture for telecommunication system |
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| US8396929B2 (en) * | 2008-07-02 | 2013-03-12 | Sap Portals Israel Ltd. | Method and apparatus for distributed application context aware transaction processing |
| CN101778057B (en) * | 2009-12-30 | 2012-01-04 | 东南大学 | Method for achieving mail system based on converged communication |
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