CN101009668A - A call information processing method and system - Google Patents

A call information processing method and system Download PDF

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Publication number
CN101009668A
CN101009668A CN 200610169561 CN200610169561A CN101009668A CN 101009668 A CN101009668 A CN 101009668A CN 200610169561 CN200610169561 CN 200610169561 CN 200610169561 A CN200610169561 A CN 200610169561A CN 101009668 A CN101009668 A CN 101009668A
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information
call information
call
module
control
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CN 200610169561
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CN101009668B (en
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王丰
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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Abstract

The process method and system for calling information comprise mainly a controller, which reads the received control information, determines the being-stored calling information to send to a storage device, determines the calling information according to control information, and sends the calling information in storage device. This invention can let the receiver obtain more information, enhances control accuracy for information transmission, and enlarges service application range for the third-side new business.

Description

A kind of call information processing method and system
Technical field
The present invention relates to network communications technology field, relate in particular to a kind of call information processing method and system.
Background technology
In current communication system, when caller during to called making a call, in its calling procedure, be specifically related to and call out the multiple information that is associated, be called related information, this related information comprise calling number, caller name, called number, called name, call duration, new business realize situation, change before whether calling out, call out whether reply, whether trunk call, charge information or the like.
In communication system, no matter be the normal calling that continues conversation, still because of certain reason continue success but finally do not realize the calling that both sides converse; As the caller of call initiator and as the called details of all wishing to know calling of calling receiver.
That is to say, in calling procedure, related information in the described calling procedure normally calling and called user wishes that the information known, a part of related information wherein are that the information obtained is wished in caller, and another part related information is the information that called hope is obtained.For example, caller wishes to obtain charge information, and whether called hope is obtained calling number, is information such as long-distance incoming call.
At present, in communication system, mainly comprise following two kinds, be respectively for the calling and called user provides the scheme of corresponding related information:
Implementation one
In the prior art, a kind of calling line identification services is provided, the concrete service that this business provides is: arrive calling receiver when calling out, when i.e. calling arrival is called, sign that can the show Calls initiator on called communication terminal (phone, mobile phone), i.e. display of calling number or name.
Though the business that this scheme one provides can realize making the called calling related information that obtains, but owing to can only show number or the sign of working as time call initiator the callee, other information that can't show this calling, displaying contents is simple, and form is single, thereby, can't satisfy the needs of callee to more call-related informations.
Implementation two
At present, industry also provides a kind of call-missing prompt business, and this business is specially: when callee's dont answer, inform the called subscriber of dont answer in the mode that sends short message to the callee.
The business that this scheme two provides can only show Calls dont answer information, can't show other call-related informations, and should business be applied to portable terminal more,, the fixed network user is not covered the range of application relative narrower as GSM, CDMA, PHS mobile phone.
As can be seen, in above-mentioned two implementations, only realized preserving selectively in the all-calls related information the information of communication service operator outbalance, do not provide the calling related information, or only provide a small amount of calling related information to the terminal use to the terminal use.
In addition, in communication system, at present also the related information in the calling procedure is not gathered preservation, the related information that does not promptly keep per call in communication system, like this, system discharges the related information of this calling thereupon when call release, make the calling and called user also just can't obtain corresponding information.
Summary of the invention
Embodiments of the invention provide a kind of call information processing method and system, thereby the call information of its appointment can be provided for each user in communication system neatly.
Embodiments of the invention provide a kind of call information processing method, comprising:
Receiving control message has indicated the call information that need obtain and recipient's information of this call information in the described control messages;
Gather the call information that needs obtain according to loaded information in this control messages;
Send condition according to the call information of setting the call information that obtains is sent to described recipient.
Alternatively, described control messages comprises built-in command or external command, wherein built-in command be can Direct Recognition instruction, described external command be can't Direct Recognition instruction; And, be the situation of external command for the control messages that receives, also need described control messages is converted to built-in command.
Alternatively, described method also comprises: preserve the described call information that obtains.
Alternatively, described call information comprises: call out transmission information, call out at least one in reception information, new business information, statistical information and the charge information.
Alternatively, described predefined call information transmission condition comprises: the transmission cycle of call information or the delivery time of call information.
Alternatively, described transmission processing mode comprises following at least a:
Call information is sent to predetermined recipient in the mode of in-band information or band external information in the call proceeding process;
Call information is sent to predetermined recipient by message mode;
Alternatively, the mode of call information by Email sent to predetermined recipient.
Alternatively, described predetermined recipient comprises: the calling party of calling procedure or callee, perhaps, the third party of calling and called side in the non-calling procedure.
Embodiments of the invention provide a kind of call information processing system, comprise control device and dispensing device, are used for the transmission of call information, wherein,
Control device, be used for receiving control message, the call information that need obtain and recipient's information of this call information have been indicated in the described control messages, determine the call information that needs obtain according to the control messages that receives, and control to gather and obtain the call information that this need obtain, described call information and recipient's information are offered dispensing device;
Dispensing device is used to receive described call information, and according to the call information transmission condition of setting described call information is sent to described recipient under the control of control device.
Alternatively, described system also comprises storage device, is used to receive the call information that needs that described control device sends are preserved, and preserves; And also the control according to control device sends to dispensing device with described call information.
Alternatively, described storage device comprises that information searching module, call information memory module and customized information transmit module, wherein,
The call information memory module is used to receive and preserve the calling procedure information that control device sends, and the analysis result of the statistical information of call information and call information;
Information searching module is used for the call information that receiving control device sends and sends message, and the call information in the inquiry, dispatch call information storage module, transmits module to offer customized information;
Customized information transmits module, is used for the call information that information searching module is sent by the control device appointment is sent to dispensing device.
Alternatively, described storage device also comprises the information stores request module, is used for sending the storage solicited message to control device, and the request control device sends designated call information to storage device.
Alternatively, described call information memory module specifically comprises real time information memory module and statistical information memory module, wherein,
The real time information memory module is used to receive and preserve the call information that control device sends;
The statistical information memory module is used to receive and preserve the statistical information and the analysis result of the call information that control device sends.
Alternatively, described control device comprises instruction adaptation module, information Control module, call information acquisition module and transmission control module, wherein,
The instruction adaptation module is used for receiving control message, and gives the information Control module according to the control messages output built-in command of receiving;
The information Control module is used for determining the call information that needs obtain according to the built-in command that the instruction adaptation module is sent, and triggers the call information acquisition module; Also be used for sending call information transmission message to sending control module;
The call information acquisition module, the calling procedure information that is used for gathering calling procedure, and carry out analytic statistics according to calling procedure information, obtain calling procedure information and analytic statistics result, and offer the transmission control module;
Send control module, the transmission call information that is used for that the information Control module of receiving is sent sends message and continues to pass to dispensing device, by dispensing device described call information is sent to predetermined recipient with control.
Alternatively, described system also comprises the Timing Processing module, is used for sending calling according to predefined timing condition timing trigger message control module and sends message, with the transmit operation of controlling call information.
Alternatively, described call information acquisition module specifically comprises call information acquisition module and analytic statistics module, wherein,
The call information acquisition module obtains calling procedure information by the monitoring calling procedure;
The analytic statistics module is used for calling procedure information and carries out the statistical analysis processing, obtains the statistical information of call information and the analysis result of call information.
Described system also comprises the application programming development interface, by calling the setting of the value-added service that this interface can increase newly.
The embodiment that is provided by the invention described above as can be seen, this embodiment can be that the recipient of call information determines different call informations by control messages, thereby make the recipient can obtain more information, and can obtain the call information that it needs most according to the needs of self; Therefore, embodiment provided by the invention can enlarge the range of application of the service that call information is provided.
Description of drawings
Fig. 1 is the implementation procedure schematic diagram of method embodiment provided by the invention;
Fig. 2 is the example structure schematic diagram of call information processing system provided by the invention;
Fig. 3 is the example structure schematic diagram of control device provided by the invention;
Fig. 4 is the example structure schematic diagram of storage device provided by the invention;
Fig. 5 is the handling process schematic diagram of the embodiment of call information processing method provided by the invention.
Embodiment
Embodiment provided by the invention is a kind of new customer service that can realize in the telecommunications network of networks such as fixing, mobile wireless, the appointed information in the designated call of designated user can be sent to the user of appointment by the mode of appointment by the present invention.
The embodiment of method provided by the invention as shown in Figure 1, specifically comprises in the specific implementation process:
Step 11: obtain customized command information, described customized command information is used to indicate the call information of needs customization, the mode that sends call information and information of call information recipient or the like;
Described customized command information can be the local configuration operation instruction message by the local interface input, also can be the operational order message of being sent by other entities that receives by the interface of communicating by letter with other entities; And described customized command information can also can be external command for internal command, if external command then needs to be converted into the internal command that can discern;
The described call information that need customize comprises the call information of following at least a type:
Calling when (1) user is as the calling party sends information
At least a in the called subscriber's that this information includes but not limited to user terminal fault message, user terminal access state information, calling subscriber's off-hook time, the time that makes a call, the called number of dialing, call proceeding time, call proceeding state, dial the information such as classification;
Calling when (2) user is as calling party receives information
When this information includes but not limited to as the caller type of the caller name of the calling number of the time of called subscriber institute receipt of call, institute's receipt of call, institute's receipt of call, institute's receipt of call, same caller user's repeated call number of times, new incoming call information, terminal fault when busy z z z go at least a in information, the information such as call-in message when the terminal access state is unusual;
(3) new business information
This information include but not limited to the various new business registered access times, service time and with relevant information such as call information at least a, for example, in 'no disturbance ' service uses, calling for all arrival, user terminal and No ringing, the user can send in the receiving entity of appointment by the call case of this business with all arrival;
(4) statistical information
This information includes but not limited to the user off-hook number of times of call proceeding statistical information at the appointed time, call out initiate number of times, call answering number of times, call out the no response number of times, call out take number of times, call out the number of times that normally continues, access success is connected number of times, call failure number of times or the like; New business statistical information: at least a in the information such as specific-statistics of the access times of the customization situation of various new business, various new business (comprising normal access times, the frequency of failure), various new business;
(5) charge information
Include but not limited to that user's single call expense, user are at least a in the called calling charge of specified type (as international long-distance, national distance, local long-distance, local, special access code, information station or the like) of the calling charge of assigned number, user; This information can also be carried out statistical disposition at the fixed time section, as per year, monthly, by week, per diem or by the hour divide the statistics of different time periods;
Step 12: determine in calling procedure needs ticket call information according to described customized command information;
Step 13: for current calling, gather corresponding call information, and preserve;
Step 14: the call information of preserving is sent to predetermined user according to predefined call information transmission condition and call information send mode;
For example, can send condition, call information send mode and call information recipient's information according to the call information that described control command information is determined;
Described call information send mode includes but not limited to: directly send the user in the in-band information mode in the call proceeding process, as FSK (frequency shift keying) and DTMF (dual-tone multifrequency) mode or the like; Send to the user with note or multimedia message mode; Mode with independent call sends to the user; And the E-mail address that sends to user's appointment in the mode of E_Mail;
And in this step, specifically can the call information that the user customized be sent to automatically the terminal or the address of user's appointment in the mode of user's appointment in calling procedure or behind the end of calling or in the time of user's appointment;
Described call information recipient both can be the calling and called user in the calling procedure, also can be appointed as other users of calling and called user in the non-calling procedure;
Step 15; Described user receives and obtains corresponding call information, and so far, relative users just can be obtained its various call informations that need.
Among the embodiment provided by the invention, the system that also provides a kind of control device, storage device and dispensing device to form, can receive and read call information control messages (being customized command) by described control device, to determine needs stored calls information according to this call information control messages, afterwards, corresponding call information being sent to storage device preserves; Transmission control module in the control device is also determined the call information that needs send according to control messages, and send call information to storage device and dispensing device and send message, send the call information that need that dispensing device under the control of message preserves in storage device send at this call information and send to corresponding user.
More specifically say, in this embodiment provided by the invention, at first by the control messages of control device reception from the different instruction transmit leg, control device is resolved described control messages, and the external command of the opening that received is converted to built-in command, afterwards, determine needs storage and the call information that sends, specifically comprise according to this built-in command:
(1) processing of recorded and stored call information
No matter whether described control device receive the control messages of each side, all needs to obtain multiple call information by the critical event of monitoring calling procedure, in order to selecting needs stored calls information according to control messages at any time;
Described control device can also be handled the calling procedure information of described control messages appointment by using predefined statistical analysis technique, obtains the statistical information and the analysis result of call information;
Described control device is sent to storage device with the call information of the appointment of control messages and the statistical information and the analysis result of call information, to be stored in the storage device;
Described storage device receives and preserves the call information of control device to its transmission, comprises the statistical information and the analysis result of call information.
In addition, described storage device can initiatively send the call information load request to control device;
Control device receives and reads the call information load request, and sends the call information that requires loading in the call information load request to memory module;
Storage device receives and stored calls information.
(2) provide the processing of call information to the call information recipient
Described control device issues call information transmission message also according to the control messages that receives to storage device and dispensing device;
After storage device receives described call information transmission message, whether inquiry exists the call information that needs send in the call information of its preservation, and after determining to exist the call information that needs to send, send it to dispensing device, so that send by dispensing device;
Described control device sends to the call information that storage device and dispensing device issue that loaded information comprises sender address and recipient address in the message, and can trigger dispensing device and after receiving call information it is sent to the call information recipient according to the recipient address.
Below in conjunction with the specific embodiment of the invention accompanying drawing the present invention is elaborated.
In conjunction with Fig. 2, Fig. 3, Fig. 4, the call information processing system among the embodiment provided by the invention comprises: control device, storage device and dispensing device, wherein,
Described control device is used to gather call information, receive the control messages of a plurality of controlling parties, need to determine the call information of storage and transmission, the call information of needs being preserved according to control messages is sent to storage device, inquires about from storage device and sends call information to the call information recipient according to control messages;
Described storage device is used to receive and preserve the call information of control device to its transmission, and receiving control device sends message to the call information of its transmission, according to described transmission message call call information and send it to dispensing device;
Described dispensing device is used for the call information that receiving/storing device sends, and the call information transmission message of receiving control device transmission, and the call information of storage device being sent according to the indication of this call information transmission message sends to the receiving party.
In system shown in Figure 2, a plurality of interfaces are provided, below will be respectively the function of each interface be described:
Interface 1 is used to receive the message from the outside, comprises the service customizing information to designated user in the described message, as the send mode of the call information content of the calling associated user of appointment, appointment, appointment and specified message recipient address etc.; The message that receives from this interface 1 will be transmitted to control device; This interface 1 is supported the access way of number of different types, the access of message such as for example, it can the support call center, business hall, WEB server, short messaging gateway, network management center, maintenance centre;
Interface 2 is used for receipt of call information, both can passive receipt of call information, also can active inquiry obtain call information;
Interface 3: this interface be and the receiving party between interface, be used for call information is sent to intended receiver, support the access way of number of different types, include but not limited to subscriber line interface, trunk interface, air interface, short messaging gateway interface, MMS Proxy-Relay interface, IP interface or the like;
Interface 4: this interface is the open service application programming development interface of standard, can realize new value-added service by calling this interface for third party developer; This interface has shielded the concrete agreement of lower floor's network in the system, interface 1, interface 2, interface 3 have been shielded, for third party developer, just can finish the function of other interfaces by calling public, abstract interface 4, thereby good expandability and exchangeability is provided; The function that this interface 4 is provided includes but not limited to designated user is called out the inquiry and the acquisition function of related information, and information is sent to function of intended receiver or the like by specific mode; And interface 4 defined interface specification format descriptions include but not limited to interface description, method description, parametric description and state model or the like.
In this embodiment, also comprise multiple module in each device, the function with each device of specific implementation will describe the specific embodiment of each device below, specifically comprises:
(1) described control device comprises information Control module, transmission control module, call information acquisition module, instruction adaptation module and Timing Processing module, and described call information acquisition module specifically comprises call information acquisition module and analytic statistics module; Wherein,
The instruction adaptation module is used for receiving control message (comprising built-in command and external command), and exports built-in command and give the information Control module, and promptly this module can be converted to built-in command with the external command that receives, with the reception of the various instructions of compatibility;
The information Control module is used for need determining stored calls information according to the built-in command (being internal command) that the instruction adaptation module is sent, and triggers the call information acquisition module and triggers the analytic statistics module, and send store instruction to sending control module; Also be used for sending call information transmission message to sending control module according to the triggering of described built-in command or Timing Processing module;
The call information acquisition module is used for monitoring the collection of calling procedure key message and obtains calling procedure information, preserves to offer storage device as call information, also offers the analytic statistics module;
The analytic statistics module is used for handling according to calling procedure information being carried out analytic statistics, determines the Statistics Division of corresponding call information and the analysis result of call information, and the analytic statistics result is offered the storage device preservation as call information;
Send control module, be used for sending call information and send message, by dispensing device the call information of appointment in the storage device is sent to predetermined user with control to dispensing device and storage device; Also be used to receive store instruction that the information Control module sends the information of call information acquisition module and the output of analytic statistics module is sent to storage device;
The Timing Processing module, be used for sending calling and send message according to predefined timing condition timing trigger message control module, transmit operation with controlling call information, the timing condition of wherein said predetermined set can also can be set in advance by other modes by described built-in command setting.
(2) described storage device comprises that information searching module, call information memory module, customized information transmit module and information stores request module, and described call information memory module further comprises real time information memory module and statistical information memory module; Wherein,
Information searching module is used to receive the message from control device, and inquiry respective call information is finished customization and tissue to described call information;
The real time information memory module is used for the information of user call proceeding process is stored, and preserves information in the calling by specific data organization mode, to realize the quick search of data;
The statistical information memory module is used for statistics is preserved, and both can form index according to the user and preserve information, can form index according to customizing messages again and preserve information;
Customized information transmits module, provides with dispensing device and carries out mutual interface, is used for the Query Result of information searching module is passed to dispensing device;
The information stores request module is used for by inside story to the specific call information of control device request of loading, to realize the processing of active request loading call information.
Based on device shown in Figure 3, the corresponding call information processing is handled process as shown in Figure 5 among the embodiment two provided by the invention, specifically may further comprise the steps:
Step 1, control device receive by the instruction adaptation module and resolve the call information control messages (comprising external command and built-in command) that the different instruction transmitting terminal sends, described external command is converted to the internal command that can discern;
Described call information control messages loaded information comprises: the concrete title of the call information that transmitting terminal need send, type, and whether time that call information sends and call information need to repeat transmission etc.;
Described control device can link to each other with the instruction transmitting terminal interface of number of different types by the instruction adaptation module, as call center's interface, Ying Yetingjiekou, WEB interface, short messaging gateway, network management center, maintenance centre's interface;
Described multiple interfaces will be sent to control device from the multiple external command in call center, business hall, WEB server, short messaging gateway, network management center and maintenance centre;
Instruction adaptation module in the control device is carried out adaptive conversion to the external command from the number of different types of different instruction transmitting terminal, is converted into unified built-in command, and other devices or module in the system all can be discerned;
Step 2, instruction adaptation module are sent to the information Control module with the built-in command through being converted to, described information Control module read carry in this built-in command by the control information of sending of instruction transmitting terminal;
Described control information comprises: at first, require the call information (statistical information and the analysis result that comprise calling procedure information, call information) of preservation, then, also require according to from the information of having preserved, selecting corresponding call information under predetermined condition, to transmit, to send to predetermined user, this predetermined condition comprises transmitting time etc., and this predetermined user can also can be other users for instruction transmitting terminal user;
Therefore, the information Control module at first sends store instruction to storage device after receiving described built-in command, after carrying out information stores, issues the transmission instruction to storage device and dispensing device again, thereby call information can be sent to reciever;
Step 3, information Control module send instruction to the call information acquisition module, indicate described call information acquisition module to obtain the multiple call information relevant with calling by the critical event of monitoring calling procedure;
And comprise that also the call information that uses predefined algorithm that the call information module is obtained by the analytic statistics module in the control device handles, obtain the statistical information and the analysis result of call information;
When the information Control module sends store instruction to sending control module, then send control module with store instruction specified be sent to storage device by call information acquisition module and the call information of analytic statistics module output and the statistical information and the analysis result of this call information;
Step 4, storage device are saved to real time information memory module and statistical information memory module in the storage device respectively with the statistical information of call information and this call information and analysis result, so that provide data source for the transmission of call information.
Step 5, control device according to the instruction transmitting terminal the instruction stored calls information of sending after, Timing Processing module basis is predefined timing condition wherein, at first send organization instruction to storage device, the information searching module of storage device is carried out information inquiry according to the indication of this instruction to the information storage module and the statistical information memory module of storage device, finishes customization and tissue to required transmission information;
Step 6, the customization of finishing required transmission information and the tissue after, the Timing Processing module issues the transmission instruction by information Control module and transmission control module to storage device and dispensing device, the timing information that triggers in the storage device by the mode that starts timer transmits module and dispensing device, customization and the information of organizing are transmitted module by timing information and are transferred to dispensing device, are sent to the recipient by dispensing device again.
Also comprise the information stores request module in the embodiment of the invention storage device, storage device can initiatively send the request of storage and transmission designated call information by this module to control device;
Control device is gathered specified call information and is sent it to storage device and preserves, and transmits module by the timing information of Timing Processing module triggering storage device, and call information is sent to the recipient through transmitting device.
Control device is provided with two interfaces in the embodiment of the invention two, and described two interfaces are the different instruction transmitting terminal of link order transmitting terminal respectively.
Step 1 is to the described call information control and treatment flow process for only there being to carry out when instructing transmitting terminal of step 7 in the above embodiment of the invention one;
It is that control device increases an instruction transmitting terminal again that the present invention can be connected to when an instruction transmitting terminal carries out the call information processing at control device, two instruction transmitting terminals is called the first instruction transmitting terminal and the second instruction transmitting terminal here.
After controlled entity inserted the second instruction transmitting terminal, the call information processing procedure of being controlled by the first instruction transmitting terminal did not change;
The method of the second instruction transmitting terminal access control entity is identical with the method that the first instruction transmitting terminal inserts, promptly the second instruction transmitting terminal links to each other with instruction adaptation module in the control device by interface, and the instruction adaptation module will be converted to internal system from the external command of the second instruction transmitting terminal, and each installs or all discernible built-in command of module;
The second instruction transmitting terminal sends the call information control messages, and the control device in the control system, storage device and dispensing device are handled call information;
The call information control messages of the described second instruction transmitting terminal is not subjected to the influence of the call information control messages of the first instruction transmitting terminal, is mutually independent;
In addition, the call information control messages of the second instruction transmitting terminal can comprise the call information of being gathered and being preserved by the first instruction transmitting terminal in the storage device, the processing instruction of call information statistical information, described call information, call information statistical information are further processed, obtain the new information relevant with call information.
In sum, the present invention can by control messages be provided with specifically the call information that provides to the recipient with and the transmitting time of respective call information, provide the may command of call information business management of performance thereby effectively improved.
The above; only for the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, and anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.

Claims (16)

1, a kind of call information processing method is characterized in that, comprising:
Receiving control message has indicated the call information that need obtain and recipient's information of this call information in the described control messages;
Gather the call information that needs obtain according to loaded information in this control messages;
Send condition according to the call information of setting the call information that obtains is sent to described recipient.
2, method according to claim 1 is characterized in that, described control messages comprises built-in command or external command, wherein built-in command be can Direct Recognition instruction, described external command be can't Direct Recognition instruction; And, be the situation of external command for the control messages that receives, also need described control messages is converted to built-in command.
3, method according to claim 1 is characterized in that, described method also comprises: preserve the described call information that obtains.
4, according to claim 1,2 or 3 described methods, it is characterized in that described call information comprises: call out transmission information, call out at least one in reception information, new business information, statistical information and the charge information.
5, method according to claim 1 is characterized in that, described predefined call information transmission condition comprises: the transmission cycle of call information or the delivery time of call information.
According to claim 1,2,3 or 5 described methods, it is characterized in that 6, described transmission processing mode comprises following at least a:
Call information is sent to predetermined recipient in the mode of in-band information or band external information in the call proceeding process;
Call information is sent to predetermined recipient by message mode;
The mode of call information by Email sent to predetermined recipient.
According to claim 1,2,3 or 5 described methods, it is characterized in that 7, described predetermined recipient comprises: the calling party of calling procedure or callee, perhaps, the third party of calling and called side in the non-calling procedure.
8, a kind of call information processing system is characterized in that, comprises control device and dispensing device, is used for the transmission of call information, wherein,
Control device, be used for receiving control message, the call information that need obtain and recipient's information of this call information have been indicated in the described control messages, determine the call information that needs obtain according to the control messages that receives, and control to gather and obtain the call information that this need obtain, described call information and recipient's information are offered dispensing device;
Dispensing device is used to receive described call information, and according to the call information transmission condition of setting described call information is sent to described recipient under the control of control device.
9, system according to claim 8 is characterized in that, described system also comprises storage device, is used to receive the call information that needs that described control device sends are preserved, and preserves; And also the control according to control device sends to dispensing device with described call information.
10, system according to claim 9 is characterized in that, described storage device comprises that information searching module, call information memory module and customized information transmit module, wherein,
The call information memory module is used to receive and preserve the calling procedure information that control device sends, and the analysis result of the statistical information of call information and call information;
Information searching module is used for the call information that receiving control device sends and sends message, and the call information in the inquiry, dispatch call information storage module, transmits module to offer customized information;
Customized information transmits module, is used for the call information that information searching module is sent by the control device appointment is sent to dispensing device.
11, system according to claim 10 is characterized in that, described storage device also comprises the information stores request module, is used for sending the storage solicited message to control device, and the request control device sends designated call information to storage device.
12, system according to claim 10 is characterized in that, described call information memory module specifically comprises real time information memory module and statistical information memory module, wherein,
The real time information memory module is used to receive and preserve the call information that control device sends;
The statistical information memory module is used to receive and preserve the statistical information and the analysis result of the call information that control device sends.
According to Claim 8 to 12 each described a kind of call information processing systems, it is characterized in that 13, described control device comprises instruction adaptation module, information Control module, call information acquisition module and transmission control module, wherein,
The instruction adaptation module is used for receiving control message, and gives the information Control module according to the control messages output built-in command of receiving;
The information Control module is used for determining the call information that needs obtain according to the built-in command that the instruction adaptation module is sent, and triggers the call information acquisition module; Also be used for sending call information transmission message to sending control module;
The call information acquisition module, the calling procedure information that is used for gathering calling procedure, and carry out analytic statistics according to calling procedure information, obtain calling procedure information and analytic statistics result, and offer the transmission control module;
Send control module, the transmission call information that is used for that the information Control module of receiving is sent sends message and continues to pass to dispensing device, by dispensing device described call information is sent to predetermined recipient with control.
14, system according to claim 13 is characterized in that, described system also comprises the Timing Processing module, is used for sending calling according to predefined timing condition timing trigger message control module and sends message, with the transmit operation of controlling call information.
15, system according to claim 13 is characterized in that, described call information acquisition module specifically comprises call information acquisition module and analytic statistics module, wherein,
The call information acquisition module obtains calling procedure information by the monitoring calling procedure;
The analytic statistics module is used for calling procedure information and carries out the statistical analysis processing, obtains the statistical information of call information and the analysis result of call information.
16, according to Claim 8 to 12 each described systems, it is characterized in that described system also comprises the application programming development interface, by calling the setting of the value-added service that this interface can increase newly.
CN200610169561XA 2006-12-22 2006-12-22 A call information processing method and system Expired - Fee Related CN101009668B (en)

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