CN101001288A - Method, system and device for implementing switching service - Google Patents
Method, system and device for implementing switching service Download PDFInfo
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- CN101001288A CN101001288A CN 200710002738 CN200710002738A CN101001288A CN 101001288 A CN101001288 A CN 101001288A CN 200710002738 CN200710002738 CN 200710002738 CN 200710002738 A CN200710002738 A CN 200710002738A CN 101001288 A CN101001288 A CN 101001288A
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Abstract
This invention discloses a method for realizing switch services including: a service exchange entity sends a trigger signal to a service control entity according to an access code of the call center, the service control entity sets up connection between the exchange entity and the call center entity, a source terminal transmits a service ID of the destination terminal to the central entity, which looks for the successive ID of the destination terminal and sends it to the service exchange entity, and the control entity cuts off the connection between the exchange and the central entities and the exchange entity sets up direct connection between the source terminal and the destination terminal based on the successive ID, which avoids channel bypass or generating two lists in the process of call and switch. This invention also discloses a system and a device for realizing switch.
Description
Technical field
The present invention relates to the data transmission technology of the communications field, relate in particular to a kind of method, system and device of realizing transfer service.
Background technology
The call center be a kind of be the system that enterprise provides value added service by focusing on large quantities of callings, it is structured in integrated (the Computer Telephony Integration of computer telephone, CTI) on the technology platform, utilize computer technology and mechanics of communication, provide service to the user by phone, fax or internet forms such as (Internet).Now the call center has been widely used in various fields such as communication, insurance, education, finance and security, becomes that modern enterprise provides the after-sale service support, strengthens client's cohesiveness, enhances competitiveness, the effective means of promotion and additional income.
As shown in Figure 1, the call center mainly is made up of three parts, and they are respectively intelligence (IntelligentPeripheral, IP) peripheral hardware, cti server and call center's Business Entities.Wherein, the IP peripheral hardware is the important component part of intelligent net system, be mainly used in and realize specialized resource function (Specialized ResourceFunction, SRF), abundant automatic speech resource service and manual service can be provided, simultaneously the IP peripheral hardware can also be accepted mobile services switching centre/Service Switching Point (Mobile Switching Center/ServiceSwitching Point, the MSC/SSP) calling of Fa Qiing, and the calling that will the receive management of ranking.Cti server is used for the resource request that the IP peripheral hardware inserts is distributed.Call center's Business Entity is used to realize service logic, and the function that its interface and bottom cti server by the close friend provides is carried out Business Processing, for example carries out information consultation or speech channel switching etc.
As shown in Figure 2, be the steps flow chart schematic diagram that call center in the prior art handles the calling switching, terminal A makes a call among Fig. 2, wishes to connect with terminal B, and this flow process may further comprise the steps:
The call request that step 201: terminal A initiates is forwarded to call center's Business Entity.
In this step, at first be terminal A to mobile services switching centre/Service Switching Point that service is provided for this terminal (MSC/SSP (a)) request of making a call, comprised the number mark of call center in this call request.After MSC/SSP (a) receives this call request, this call request is transferred on the corresponding IP peripheral hardware by initial address (IAM) message according to the number mark in this request.This IP peripheral hardware triggers this call request immediately to cti server, and cti server is sent to call center's Business Entity with this call request again.
Step 202: call center's Business Entity obtains the number mark of terminal called B, and is forwarded to MSC/SSP (a).
After call center's Business Entity is received described call request, and reply this call request, and promptly being connected with terminal A, this moment, this call center's Business Entity provided service to terminal A, terminal A informs the sign of call center Business Entity terminal called B, and this sign can be the title of terminal B etc.For example, after if terminal A dials the call center of Help by Phone access code 114 is provided, informing provides the business personnel of people workman's service to wish to search the telephone number of the Beijing Hotel, and then the business personnel finds out the telephone number of Beijing Hotel correspondence, inform terminal A, and can transfer for A simultaneously.
After call center's Business Entity receives the sign of the terminal B that terminal A sends, find out the telephone number of this terminal B according to the corresponding relation of the sign of the terminal B that preserves in advance and telephone number, and the interface that provides by cti server sends to cti server with the telephone number of terminal B, and this cti server sends to the IP peripheral hardware with the telephone number of the terminal B that is about to receive.The IP peripheral hardware has comprised the telephone number of terminal B directly by IAM message call MSC/SSP (a) in this IAM message.
Set up conversation between step 203: terminal A and the B and connect, when end of conversation, the generation ticket also discharges and connects.
After MSC/SSP (a) receives the telephone number of terminal B, make a call to MSC/SSP (b) by IAM message immediately, then MSC/SSP (b) should call out with terminal B and be connected, and after terminal B replied, the speech channel between terminal A and the B was connected the back and just can be conversed.When end of conversation, terminal can send on-hook message to the MSC/SSP of this terminal arbitrarily, if at first after MSC/SSP (b) initiated on-hook message, MSC/SSP (b) sent to MSC/SSP (a) and discharges (REL) message terminal B, removes the connection between MSC/SSP (b) and the MSC/SSP (a).MSC/SSP (a) sends REL message to the IP peripheral hardware then, and the speech channel that request discharges between them connects.After the IP peripheral hardware is received this REL message, speech channel between release and the MSC/SSP (a) connects and generation switching ticket, calling number is a call center numbers in the ticket, the source calling number is the number of terminal A, called number is the number of terminal B, and the duration of call is to reply from terminal B to begin to connect release constantly to the speech channel between current IP peripheral hardware and the MSC/SSP (a).The IP peripheral hardware discharges with after the speech channel of MSC/SSP (b) is connected, send REL message to MSC/SSP (a), the speech channel that discharges between terminal A and the IP peripheral hardware connects, MSC/SSP (a) generates the caller ticket simultaneously, wherein calling number is the number of terminal A, called number is to be call center numbers, and the duration of call is to reply the back to end of conversation between terminal A and the B from call center's Business Entity.At last, MSC/SSP (a) discharge with terminal A between be connected, realization call center is to the process of call treatment.
In the process of above-mentioned call center to call treatment, after the speech channel between terminal A and the B is connected, two trunk lines between IP peripheral hardware and the MSC/SSP (a) are still occupied, be the IP peripheral hardware with MSC/SSP (a) between still be connected by the relaying speech channel, this state will last till end of conversation between terminal A and the B always, it is circuitous to make that in to the process of call treatment the speech channel switching has, and the equipment relaying is wasted, and has reduced the ability of call center's parallel processing call business.In addition, the process that conversation between terminal A and the B has twice speech channel to continue, be respectively that speech channel between terminal A and the IP peripheral hardware continues and the IP peripheral hardware is connected with speech channel between the terminal B by MSC/SSP (a), MSC/SSP (b), in these two sections speech channels, can respectively produce a ticket, and the numbers of calling and called parties of these two tickets and the duration of call are all inconsistent, can't merge, cause charging dissension easily, the particularly more difficult clearing of inter-network phone.
Summary of the invention
The invention provides a kind of method, system and device of realizing transfer service, circuitous problem is arranged to solve the speech channel switching that exists in the prior art.
The embodiment of the invention provides a kind of method that realizes transfer service, is applied to comprise in the system of operation controlling entity, call center's entity, service switching entity and at least two terminals, and this method may further comprise the steps:
Source terminal sends the call request that contains call center's access code to described service switching entity, this service switching entity sends triggering signal according to this call center's access code to described operation controlling entity, and then this operation controlling entity is set up being connected between described service switching entity and the call center's entity;
Source terminal sends purpose terminal traffic sign to described call center entity, and this call center's entity finds out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues; This call center's entity sends to described service switching entity with the sign that continues of purpose terminal, and described operation controlling entity disconnects being connected between described service switching entity and the call center's entity;
Described service switching entity continues according to this and identifies the direct connection of setting up between source terminal and the purpose terminal.
The embodiment of the invention also provides a kind of system that realizes transfer service, and this system comprises service switching entity, operation controlling entity, call center's entity and at least two terminals, wherein,
Source terminal is used for sending call request to described service switching entity, and sends purpose terminal traffic sign to described call center entity, comprises call center's access code in the described call request;
Described service switching entity, after being used to receive described call request, send triggering signal according to described call center access code to described operation controlling entity, and receive the sign that continues of the purpose terminal that described call center entity sends, continuing according to this identifies the connection of setting up between source terminal and the purpose terminal;
Described operation controlling entity, be used for when receiving described triggering signal, set up being connected between this service switching entity and the call center's entity, and go out the sign that continues of purpose terminal when described call center entity lookup after, disconnect direct connection the between described service switching entity and the call center's entity;
Described call center entity, be used to receive the purpose terminal traffic sign that described source terminal sends, find out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues, and this is continued to identify send to described service switching entity.
The embodiment of the invention also provides a kind of operation controlling entity, is applied to comprise the system of service switching entity and call center's entity, and this operation controlling entity comprises:
Second linkage unit is used for when receiving the triggering signal that described service switching entity sends, and sets up being connected between this service switching entity and the call center's entity;
Switching units is used for disconnecting direct connection the between described service switching entity and the call center's entity after described call center entity lookup goes out the sign that continues of purpose terminal.
The present invention by source terminal to service switching entity send contain the call request of call center's access code after, send triggering signal according to this call center's access code to operation controlling entity by service switching entity, trigger this operation controlling entity and set up being connected between service switching entity and the call center's entity; Source terminal sends purpose terminal traffic sign to call center's entity more then, go out the sign that continues of the service identification correspondence of purpose terminal by call center's entity lookup, and the sign that continues of this purpose terminal sent to described service switching entity, and operation controlling entity disconnects direct connection the between described service switching entity and the call center's entity again; Set up the method for the connection between source terminal and the purpose terminal by service switching entity according to this sign that continues at last, avoided calling out the alternative channel in the switching, reduced the waste of network trunk resource, improved the ability of call center's parallel processing call business.
Description of drawings
Fig. 1 is that call center's structure is formed schematic diagram in the background technology;
Fig. 2 is the steps flow chart schematic diagram that the call center handles the calling switching in the background technology;
Fig. 3 (a) and Fig. 3 (b) are embodiment of the invention system configuration schematic diagram;
Fig. 4 is an embodiment of the invention steps flow chart schematic diagram.
Embodiment
The inventive method is applied to comprise in the system of operation controlling entity, call center's entity, service switching entity and at least two terminals, at first source terminal sends the call request that contains call center's access code to described service switching entity, this service switching entity sends triggering signal according to this call center's access code to described operation controlling entity, and then this operation controlling entity is set up being connected between described service switching entity and the call center's entity; Source terminal sends purpose terminal traffic sign to described call center entity then, this call center's entity finds out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues, and send to described service switching entity, and described operation controlling entity also will disconnect direct connection the between service switching entity and the call center's entity again; Continue according to this by service switching entity at last and identify the connection of setting up between source terminal and the purpose terminal.By above three steps, realized the switching process of call center to calling out among the present invention.
In the present invention, described service switching entity can be MSC/SSP etc., call center's entity can be made up of IP peripheral hardware, cti server and call center's Business Entity, and operation controlling entity can (Service Control Point SCP) waits entity for service control point.
Below in conjunction with the present invention is described in further detail.
Shown in Fig. 3 (a) and Fig. 3 (b), be embodiment of the invention system configuration schematic diagram, this system comprises service switching entity, operation controlling entity, call center's entity and at least two terminals.Wherein, source terminal is used for sending call request to described service switching entity, and sends purpose terminal traffic sign to described call center entity, comprises call center's access code in the described request; After service switching entity is used to receive described call request, send triggering signal according to described call center access code to described operation controlling entity, and receive the sign that continues of the purpose terminal that described call center entity sends, continuing according to this identifies the connection of setting up between source terminal and the purpose terminal; Operation controlling entity is used for when receiving described triggering signal, set up being connected between this service switching entity and the call center's entity, and go out the sign that continues of purpose terminal when described call center entity lookup after, disconnect direct connection the between described service switching entity and the call center's entity; Call center's entity is used to receive the purpose terminal traffic sign that described source terminal sends, find out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues, and this is continued to identify send to described service switching entity.
Described service switching entity comprises the transmitting element 11 and first linkage unit 12, wherein, after transmitting element 11 receives described call request, sends triggering signal according to described call center access code to described operation controlling entity; First linkage unit 12 is used to receive the sign that continues of the purpose terminal that described call center entity sends, and continuing according to this identifies the connection of setting up between source terminal and the purpose terminal.
Described operation controlling entity comprises second linkage unit 21 and switching units 22, and wherein, second linkage unit 21 is used for when receiving described triggering signal, sets up being connected between this service switching entity and the call center's entity; Switching units 22 is used for disconnecting direct connection the between described service switching entity and the call center's entity after described call center entity lookup goes out the sign that continues of purpose terminal.
Described call center entity comprises searches unit 31 and transmitting element 32, wherein, search unit 31 and be used to receive the purpose terminal traffic sign that described source terminal sends, find out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues; Transmitting element 32 is used for the sign that continues of described purpose terminal is sent to described service switching entity.
In the present invention, call out ticket and can Apply Charging Report message be sent to operation controlling entity by service switching entity, generate the calling ticket by this operation controlling entity, this application charging report message comprises the temporal information that disconnects that is connected between time of connecting between this service switching entity and the call center's entity and described source terminal and the purpose terminal, can certainly directly be generated by service switching entity.
Shown in Fig. 3 (a), when this calling ticket is generated by operation controlling entity, described service switching entity can comprise information transmitting unit 13, be used for sending Apply Charging Report message, comprise the time that connects between this service switching entity and the call center's entity and the time that is connected disconnection between described source terminal and the purpose terminal in this message to described operation controlling entity; Therefore, operation controlling entity comprises receiving element 23 and generation unit 24, and wherein, receiving element 23 is used to receive the described Apply Charging Report message that described information transmitting unit 13 sends; Generation unit 24 is used for when the connection between described source terminal and the purpose terminal disconnects, and produces according to the described Apply Charging Report message that receives and calls out ticket.
Shown in Fig. 3 (b), when this calling ticket was generated by service switching entity, described service switching entity also comprised the second ticket generation unit 14, was used for generating when the connection between described source terminal and the purpose terminal disconnects calling out ticket.
Describe the inventive method in detail below in conjunction with embodiment.As shown in Figure 4, for realizing the steps flow chart schematic diagram of call center's switching called service in the embodiment of the invention, setting source terminal in the present embodiment is terminal A, the purpose terminal is terminal B, service switching entity is MSC/SSP, call center's entity is made of jointly IP peripheral hardware, cti server and call center's Business Entity, and the calling ticket is generated by operation controlling entity.This flow process mainly may further comprise the steps:
Step 401: terminal A sends call request to MSC/SSP (a), comprise call center's access code in this call request, MSC/SSP (a) sends triggering signal according to this call center's access code to described operation controlling entity, and then this operation controlling entity is set up being connected between this MSC/SSP (a) and the call center's entity.
Terminal A at first sends call request to MSC/SSP (a), has comprised the access code of this call center in this call request, i.e. central number.In the present embodiment, can set the access code of dialing this call center by terminal A, and this calling is connected to the process that MSC/SSP (a) realizes sending call request.
MSC/SSP (a) receives after the central number in this call request to attaching position register (HomeLocation Register, HLR) inquire about Terminating CAMEL Subscription Information (the Terminated-CAMELSubscription Information of this number correspondence, T_CSI), central number that the HLR basis is preserved in advance and the corresponding relation of T CSI find out the T_CSI message of this central number, and this message is returned to MSC/SSP (a).
After MSC/SSP (a) receives this T_CSI, send triggering signal to operation controlling entity, in the present embodiment, can set this triggering signal is Initial Detection Point (Initial Detection Point, IDP) message has comprised the information of described call center access code and terminal A in this message.Operation controlling entity sends request report Basic Call State Model BCSM incident (RequestReport BCMS (Basic Call State Model to MSC/SSP (a) after receiving this IDP message, Basic Call State Model BCSM) Event, RRBE) message, monitor the link connection state in real time, finished trigger process this moment operation controlling entity.
After operation controlling entity is triggered, send interim (the EstablishTemporary Connection of connection of foundation to MSC/SSP (a), ETC) message, the addressing information that has comprised the IP peripheral hardware in this ETC message, instruct MS C/SSP (a) sets up and is connected with the interim of IP peripheral hardware, therefore after MSC/SSP (a) receives described ETC message, according to this addressing information set up with the IP peripheral hardware between be connected, promptly sending the IAM message that contains described call request to the IP peripheral hardware connects, after the IP peripheral hardware is received this IAM message to MSC/SSP (a) echo reply message (Answer Message, ANM), inform that this MSC/SSP (a) call center's this moment begins to reply, MSC/SSP this moment (a) can write down this moment as the initial moment of calling out ticket.After this connected foundation, the IP peripheral hardware sends Assistant Request Instruction to operation controlling entity, and (Assistant Request Instruction, ARI) message was by connecting between this ARI message and the operation controlling entity.(UserInteractive Script Run, UIScriptrun) message inform that the IP peripheral hardware begins to carry out the operation flow of call center to operation controlling entity to the operation of IP peripheral hardware transmission user interactive script subsequently.
After the IP peripheral hardware is received this UIScriptrun message, trigger above-mentioned call request to cti server, cti server is sent to call center's Business Entity with this call request again.After call center's Business Entity is received described call request, reply this call request, promptly be connected with terminal A.
Step 402: terminal A sends terminal B service identification to call center's entity, call center's entity finds out the sign that continues of the service identification correspondence of terminal B according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues, and send to service switching entity, and described operation controlling entity disconnects being connected between described service switching entity and the call center's entity.
After connecting, terminal A and call center's Business Entity send the service identification of terminal B immediately to this call center's Business Entity, in the present invention, described service identification is the sign that can show terminal B identity except that the sign that continues, as the name identification of terminal B.For example, after if terminal A dials the call center of Help by Phone access code 114 is provided, informing provides the business personnel of people workman's service to wish to search the telephone number of the Beijing Hotel, then the business personnel finds out the sign that continues of this service identification correspondence of the Beijing Hotel, be that telephone number is informed terminal A, and the sign expression of continuing can make MSC/SSP (a) identification, and the sign that can connect according to the MSC/SSP (b) of this continue sign and terminal B, sets to continue in the present embodiment to be designated telephone number.
After call center's Business Entity receives the service identification of terminal B, the service identification that utilization is preserved and the corresponding relation of telephone number find out the telephone number of terminal B, and the interface that provides by cti server sends to cti server with the telephone number of terminal B, by this cti server the telephone number of terminal B sent to the IP peripheral hardware again.At this moment, the IP peripheral hardware need send to the telephone number information of terminal B MSC/SSP (a), sets the IP peripheral hardware in the present embodiment and transmits this telephone number information by operation controlling entity and locate to MSC/SSP (a).After the IP peripheral hardware receives the telephone number of this terminal B, send user interactive script incident (User Interactive Script Event to operation controlling entity, UIScriptEvent) message has comprised the telephone number of terminal B in this UIScriptEvent message.Operation controlling entity receives behind the telephone number of terminal B to send to the IP peripheral hardware closes user interactive script (User Interactive Script Close, UIScriptClose) message is in order to discharge the session connection between this operation controlling entity and the IP peripheral hardware.Simultaneously, operation controlling entity sends to MSC/SSP (a) and removes forward connection (Disconnect ForwardConnection, DFC) message, in order to inform MSC/SSP (a) remove with the IP peripheral hardware between interim speech channel be connected, then MSC/SSP (a) sends REL message to the IP peripheral hardware, disconnects the connection between them.At this moment, the alternative routing speech channel between MSC/SSP (a) and the IP peripheral hardware has obtained release.
Step 403: service switching entity continues according to this and identifies the connection of setting up between source terminal and the purpose terminal.
Operation controlling entity sends RRBE message to this MSC/SSP (a) once more, and whether talking state, the Route Selection of carrying out between state, terminal A and the B of real-time monitoring terminal A successfully wait incident.Before connecting between terminal A and the B, operation controlling entity sends Apply Charging to MSC/SSP (a), and (Apply Charging, AC) message, this AC message are used to indicate MSC/SSP (a) to report charging report to operation controlling entity.For fear of producing two tickets, operation controlling entity sends to MSC/SSP (a) and charge information is set (ticket that originating switch is produced identifies for Fumish Charging Information, FCI) message subsequently.
After when operation controlling entity the message that successfully generates ticket being set, sending to MSC/SSP (a) and to connect (CONNECT) message, in this CONNECT message, comprised the telephone number of terminal called B.After MSC/SSP (a) receives this message, send IAM message according to the telephone number information of the terminal B in this message to MSC/SSP (b), request is set up speech channel and is connected.MSC/SSP (b) receives switching called terminal after this IAM message, has realized that then the speech channel between terminal A and the B connects.
Step 404: when the connection between terminal A and the terminal B disconnected, operation controlling entity produces called out ticket.
When any terminal is end of conversation when MSC/SSP sends on-hook message, setting terminal B requires to finish conversation in the present embodiment.When end of conversation, terminal B at first triggers on-hook message to MSC/SSP (b), sends REL message to MSC/SSP (a) after MSC/SSP (b) is known end of conversation, and the speech channel that disconnects between MSC/SSP (a) and the MSC/SSP (b) connects.MSC/SSP (a) is interpretation end of conversation this moment after receiving this REL message, and the connection between terminal A and the B disconnects, and then MSC/SSP (a) can write down this constantly, as the finish time of call conversation.If at first on-hook of terminal A certainly, promptly when MSC/SSP (a) sent on-hook message, the same judgement of MSC/SSP (a) is end of conversation at this moment, and the connection between terminal A and the B disconnects.
After the connection between MSC/SSP (a) judgement terminal A and the B disconnects, send Apply Charging Report (Apply Charging Report to operation controlling entity, ACR) message and Basic Call State Model BCSM event report (Event Report BCSM, ERB) message has comprised the temporal information that MSC/SSP (a) receives ANM and REL message in this ACR message.Operation controlling entity produces according to ACR message and calls out ticket, calling number is the number of terminal A in this ticket, called is the number of terminal B, original called party number is call center's access code, the duration of call is to begin to reply end of conversation between terminal A and the B from the call center, and promptly MSC/SSP (a) receives the duration between ANM and the REL message.ERB message is used to indicate communication process to finish.Operation controlling entity generates according to the ARC message that receives and calls out ticket, and subsequently, operation controlling entity sends call release to MSC/SSP (a), and (Release Call, RC) message is in order to remove the connection between operation controlling entity and the MSC/SSP (a).Immediately MSC/SSP (a) remove again with terminal A between speech channel be connected, so just finished the speech channel switching process at call center.Certainly the duration of this ticket also can be determined by other modes.
In addition, MSC/SSP (a) also can produce ticket, calling number is the number of terminal A in same this ticket, called is the number of terminal B, original called party number is call center's access code, the duration of call is to begin to reply end of conversation between terminal A and the B from the call center, and promptly MSC/SSP (a) receives the duration between ANM and the REL message.
Based on aforementioned description to the inventive method and system, the present invention also provides a kind of operation controlling entity, be applied to comprise in the system of service switching entity and call center's entity, shown in operation controlling entity part among Fig. 3 (a) or Fig. 3 (b), this operation controlling entity comprises second linkage unit and switching units, wherein, second linkage unit is used for after receiving the triggering signal that described service switching entity sends, and sets up being connected between this service switching entity and the call center's entity; Switching units is used for disconnecting direct connection the between described service switching entity and the call center's entity after described call center entity lookup goes out the sign that continues of purpose terminal.As shown in Fig. 3 (a), described operation controlling entity can also comprise receiving element and generation unit, wherein, receiving element is used to receive the Apply Charging Report message that described service switching entity sends, and comprises the time that connects between this service switching entity and the call center's entity and the time that is connected disconnection between described source terminal and the purpose terminal in this application charging message; Generation unit is used for when the connection between described source terminal and the purpose terminal disconnects, and produces according to the described Apply Charging Report message that receives and calls out ticket.
By the inventive method, avoided having promoted the ability of call center's parallel processing traffic because the limited situation of call capabilities that the alternative channel between MSC/SSP and the IP peripheral hardware causes has reduced the relay resource waste of network; Simultaneously, behind end of conversation, only produce an effective ticket, avoided many charging dissension problems that ticket causes.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.
Claims (12)
1, a kind of method that realizes transfer service is applied to comprise in the system of operation controlling entity, call center's entity, service switching entity and at least two terminals, it is characterized in that this method may further comprise the steps:
Source terminal sends the call request that contains call center's access code to described service switching entity, this service switching entity sends triggering signal according to this call center's access code to described operation controlling entity, and then this operation controlling entity is set up being connected between described service switching entity and the call center's entity;
Source terminal sends purpose terminal traffic sign to described call center entity, and this call center's entity finds out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues; This call center's entity sends to described service switching entity with the sign that continues of purpose terminal, and described operation controlling entity disconnects direct connection the between described service switching entity and the call center's entity;
Described service switching entity continues according to this and identifies the connection of setting up between source terminal and the purpose terminal.
2, the method for claim 1 is characterized in that, the connection that described service switching entity is set up between source terminal and the purpose terminal according to this sign that continues also comprises step afterwards:
When the connection between described source terminal and the purpose terminal disconnects, generate the calling ticket by described operation controlling entity, and the step of calling out ticket by described operation controlling entity generation comprises:
Described service switching entity sends Apply Charging Report message to described operation controlling entity, comprise the time that disconnects that is connected between time of connecting between this service switching entity and the call center's entity and described source terminal and the purpose terminal in this message, described operation controlling entity generates according to described message and calls out ticket.
3, method according to claim 1 is characterized in that the step of connecting that described operation controlling entity is set up between this service switching entity and the call center's entity comprises:
Described operation controlling entity will be set up interim connection message and send to described service switching entity, the addressing information that comprises described call center entity in this message, then described service switching entity according to this addressing information set up with described call center entity between be connected.
4, method according to claim 1 is characterized in that the direct-connected step that described operation controlling entity disconnects between described service switching entity and the call center's entity comprises:
When described operation controlling entity to described service switching entity send remove forward connection message after, this service switching entity sends release message to call center's entity, disconnects connecting.
5, method according to claim 1 is characterized in that, described call center entity comprises the method that the sign that continues of purpose terminal sends to described service switching entity:
Described call center entity sends to described operation controlling entity with the sign that continues of purpose terminal, and this operation controlling entity sends to described service switching entity with the sign that continues of described purpose terminal.
6, a kind of system that realizes transfer service is characterized in that, this system comprises service switching entity, operation controlling entity, call center's entity and at least two terminals, wherein,
Source terminal is used for sending call request to described service switching entity, and sends purpose terminal traffic sign to described call center entity, comprises call center's access code in the described call request;
Described service switching entity, after being used to receive described call request, send triggering signal according to described call center access code to described operation controlling entity, and receive the sign that continues of the purpose terminal that described call center entity sends, continuing according to this identifies the connection of setting up between source terminal and the purpose terminal;
Described operation controlling entity, be used for when receiving described triggering signal, set up being connected between this service switching entity and the call center's entity, and go out the sign that continues of purpose terminal when described call center entity lookup after, disconnect direct connection the between described service switching entity and the call center's entity;
Described call center entity, be used to receive the purpose terminal traffic sign that described source terminal sends, find out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues, and this is continued to identify send to described service switching entity.
7, as system as described in the claim 6, it is characterized in that described service switching entity comprises:
Transmitting element is used to receive described call request, sends triggering signal according to described call center access code to described operation controlling entity;
First linkage unit is used to receive the sign that continues of the purpose terminal that described call center entity sends, and continuing according to this identifies the connection of setting up between source terminal and the purpose terminal.
8, as system as described in the claim 6, it is characterized in that described operation controlling entity comprises:
Second linkage unit is used for when receiving described triggering signal, sets up being connected between this service switching entity and the call center's entity;
Switching units is used for disconnecting direct connection the between described service switching entity and the call center's entity after described call center entity lookup goes out the sign that continues of purpose terminal.
9, as system as described in the claim 6, it is characterized in that described call center entity comprises:
Search the unit, be used to receive the purpose terminal traffic sign that described source terminal sends, find out the sign that continues of the service identification correspondence of purpose terminal according to the corresponding relation of the terminal traffic sign of preserving and the sign that continues;
Transmitting element is used for the sign that continues of described purpose terminal is sent to described service switching entity.
10, as system as described in the claim 7, it is characterized in that described service switching entity comprises:
Information transmitting unit is used for sending Apply Charging Report message to described operation controlling entity, comprises the time that connects between this service switching entity and the call center's entity and the time that is connected disconnection between described source terminal and the purpose terminal in this message;
Described operation controlling entity also comprises:
Receiving element is used to receive the described Apply Charging Report message that described information transmitting unit sends;
Generation unit is used for when the connection between described source terminal and the purpose terminal disconnects, and produces according to the described Apply Charging Report message that receives and calls out ticket.
11, a kind of operation controlling entity is applied to comprise in the system of service switching entity and call center's entity, it is characterized in that this operation controlling entity comprises:
Second linkage unit is used for after receiving the triggering signal that described service switching entity sends, and sets up being connected between this service switching entity and the call center's entity;
Switching units is used for going out when described call center entity lookup when sign of continuing of purpose terminal, disconnects direct connection the between described service switching entity and the call center's entity.
12, as operation controlling entity as described in the claim 11, it is characterized in that described operation controlling entity also comprises:
Receiving element, be used to receive the Apply Charging Report message that described service switching entity sends, comprise the time that connects between this service switching entity and the call center's entity and the time that is connected disconnection between described source terminal and the purpose terminal in this application charging message;
Generation unit is used for when the connection between described source terminal and the purpose terminal disconnects, and produces according to the described Apply Charging Report message that receives and calls out ticket.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007100027381A CN101001288B (en) | 2007-01-25 | 2007-01-25 | Method, system and device for implementing switching service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007100027381A CN101001288B (en) | 2007-01-25 | 2007-01-25 | Method, system and device for implementing switching service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101001288A true CN101001288A (en) | 2007-07-18 |
| CN101001288B CN101001288B (en) | 2010-07-28 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2007100027381A Expired - Fee Related CN101001288B (en) | 2007-01-25 | 2007-01-25 | Method, system and device for implementing switching service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101001288B (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2009065305A1 (en) * | 2007-11-19 | 2009-05-28 | Huawei Technologies Co., Ltd. | Method, system and device for call connection |
| CN102404464A (en) * | 2010-09-10 | 2012-04-04 | 杭州世导通讯有限公司 | Method for achieving unified call of computer telephony integration (CTI) and intelligent network by expanding transaction capabilities placation part (TCAP) information |
| CN102891940A (en) * | 2011-07-22 | 2013-01-23 | 上海博泰悦臻电子设备制造有限公司 | Calling centre and method, requesting terminal and redirecting system for redirecting call through calling centre |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN100454812C (en) * | 2004-03-24 | 2009-01-21 | 华为技术有限公司 | Method for realizing user interactive scenario based on radio intelligent network protocol |
| CN1848875B (en) * | 2005-04-04 | 2010-04-28 | 华为技术有限公司 | Method for realizing ringback tone business |
| CN1863254A (en) * | 2005-07-08 | 2006-11-15 | 大唐高鸿数据网络技术股份有限公司 | Method and system of call central service |
| CN1863261B (en) * | 2006-03-20 | 2010-12-08 | 华为技术有限公司 | Intelligent external designing charge system and method |
-
2007
- 2007-01-25 CN CN2007100027381A patent/CN101001288B/en not_active Expired - Fee Related
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2009065305A1 (en) * | 2007-11-19 | 2009-05-28 | Huawei Technologies Co., Ltd. | Method, system and device for call connection |
| CN102404464A (en) * | 2010-09-10 | 2012-04-04 | 杭州世导通讯有限公司 | Method for achieving unified call of computer telephony integration (CTI) and intelligent network by expanding transaction capabilities placation part (TCAP) information |
| CN102404464B (en) * | 2010-09-10 | 2014-11-26 | 杭州世导通讯有限公司 | Method for achieving unified call of computer telephony integration (CTI) and intelligent network by expanding transaction capabilities placation part (TCAP) information |
| CN102891940A (en) * | 2011-07-22 | 2013-01-23 | 上海博泰悦臻电子设备制造有限公司 | Calling centre and method, requesting terminal and redirecting system for redirecting call through calling centre |
| CN102891940B (en) * | 2011-07-22 | 2016-06-29 | 上海博泰悦臻电子设备制造有限公司 | Call center and the method passing through its call forwarding phone, request end and call forwarding system |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101001288B (en) | 2010-07-28 |
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