CN100505806C - Method for recording call voice between position and user - Google Patents
Method for recording call voice between position and user Download PDFInfo
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- CN100505806C CN100505806C CNB2005100514491A CN200510051449A CN100505806C CN 100505806 C CN100505806 C CN 100505806C CN B2005100514491 A CNB2005100514491 A CN B2005100514491A CN 200510051449 A CN200510051449 A CN 200510051449A CN 100505806 C CN100505806 C CN 100505806C
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Abstract
The present invention relates to a method for recording conversation speech-sounds among seat and user. It contains external hanging relay circuit occupied by conversation speech-sounds among seat in queueing unit and user, then recording speech-sounds among seat and user in said external hanging relay circuit through phonetic transcription platform. The present invention can record to specified relay circuit, therefore not only saving meeting place resource reducing record cost, but also raising record quality.
Description
Technical field
The present invention relates to communication field, relate in particular to a kind of to attend a banquet and the user between the method recorded of call voice.
Background technology
When attending a banquet the listening user phone, mainly pass through queue machine (Automatic CallDistributor at present; ACD) voice plate card on realize to attend a banquet and the user between call voice record, and effective utilization of voice plate card need be disposed professional industrial computer, as VP voice recording platform, RP voice recording platform.
Prior art related to the present invention to attend a banquet and the user between the flow process recorded of call voice as shown in Figure 1, specifically comprise:
Step 1, user's place calls service centre phone enters the queue machine of call center service;
Step 2, described queue machine is routed to call center (Intelligent CallDistribute with described voice calls; ICD) platform;
Step 3, ICD platform send Indication message to VP voice recording platform, and indication VP voice recording platform is recorded described voice calls;
Step 4, VP voice recording platform is recorded described voice calls according to described Indication message, and will record the result and return to the ICD platform and preserve.
Because a voice plate card on the queue machine can only provide 64 side meeting-place resources at present, so the meeting-place resource of prior art queue machine is very limited, therefore realize recording of attending a banquet by the voice time slot of VP voice recording platform directly being taken on operator's time slot usually.When adopting this mode to record, the operator's sound of recording of attending a banquet can be obtained effect preferably, but the user voice of recording is echo in fact, thereby the user speech volume is very little, particularly when using the compression audio format, the voice that volume is very little will be muted and reduce, and make that the user speech quality of recording is poorer.
In addition because general call center has 1 thousand road calling line simultaneously, and maximum built-in 3 recording arrangements of VP voice recording platform, as the E1 card, an E1 card can only be supported 30 road voice, so prior art to attend a banquet and the user between call voice when recording, need a lot of VP voice recording platforms, it is very high to record cost.
To sum up analyze, the scheme that adopts prior art as can be seen to attend a banquet and the user between call voice have following deficiency when recording: occupy a large amount of meeting-place resources, record the cost height, record of poor quality.
Summary of the invention
The purpose of this invention is to provide a kind of to attend a banquet and the user between the method recorded of call voice, by this method, solved and recorded ropy problem in the prior art, solved simultaneously and occupied a large amount of meeting-place resource in the prior art and record the high problem of cost.
The objective of the invention is to be achieved through the following technical solutions:
Provided by the invention a kind of to attend a banquet and the user between the method recorded of call voice, comprising:
A11, with the high resistant multiplexer be attempted by attend a banquet in the queue machine and the user between the trunk that takies of call voice on;
A12, send the call voice on the described trunk to the relaying collective system by described high resistant multiplexer;
A21, the call voice on the described trunk converged to the idle channel of relaying collective system;
A22, send the call voice on the described trunk to described voice recording platform corresponding recording passage according to the relation of recording passage of described idle channel and voice recording platform;
B, by the voice recording platform on the described trunk attend a banquet and the user between voice record.
Wherein, between described steps A 12 and steps A 21, also comprise:
A3, kernel call server judge whether to finish the process of above-mentioned steps A11 and A12, if, execution in step A4 then; Otherwise, continue execution in step A3;
A4, transmission record command notice voice recording Control Server begin to record;
A5, described voice recording Control Server control voice recording platform begin to record.
Wherein, described step B specifically comprises:
B1, described call voice is recorded, and obtained and record the result by the passage of recording of described voice recording platform;
B2, will record the result and write recorded file.
Wherein, when attend a banquet and the user between call voice finish after, also comprise:
C, kernel call server send and stop recording message informing voice recording Control Server and stop recording, and described message is carried and attended a banquet and trunk sign that the user's communication voice take;
D, voice recording Control Server stop recording of call voice on the described trunk according to the described voice recording platform of described trunk sign control.
Wherein, method of the present invention also comprises:
E, voice recording Control Server control voice recording platform are published to file server with recorded file; Or,
F, recorded file is backuped to magnetic medium.
Wherein, described magnetic medium comprises: disk array and magnetic tape station equipment.
Wherein, described high resistant multiplexer comprises three joint high resistant devices.
As seen from the above technical solution provided by the invention, method of the present invention by attend a banquet in the plug-in queue machine and the user between the mode of the trunk that takies of call voice, can record the trunk of appointment, therefore not only can save the meeting-place resource, reduce and record cost, and can improve and record quality.
Description of drawings
Fig. 1 in the prior art to attend a banquet and the user between the flow chart recorded of call voice;
Physical structure figure when Fig. 2 is the method for the invention networking;
Fig. 3 is a logical flow chart of the present invention.
Embodiment
Method of the present invention is applied in as shown in Figure 2 the system, and described system comprises ACD queue machine 101, high resistant multiplexer 102, collective system (Digital Cross-connect equipment; DXC) 103, voice recording platform (Record Peripheral, RP) 104, voice recording Control Server (Record Manager Server On RP, RMS-RP) 105, ICD platform 106 and record result storage device, as redundant array of inexpensive disks 1 07, magnetic tape station equipment 108 and backup file server 109 etc.
Core of the present invention be adopt high resistant multiplexer 102 to be attempted by to attend a banquet and the user between method on the trunk that takies of call voice, the trunk of attending a banquet of conversing in the queue machine 101 and CU is shunted out, restrain by 103 pairs of trunks of DXC then and described call voice is exchanged to recording on the sound channel of RP voice recording platform 104, RMS-RP 105 is responsible for RP voice recording platform 104 and DXC system 103 are managed, after the record command that described RP voice recording platform 104 receives from RMS_RP 105, the idle channel that starts RP voice recording platform 104 is recorded the voice on the described trunk, and upload to this recorded file on the file server 109 or back up to disk array 107 and magnetic tape station equipment 108 on.
Provided by the invention a kind of to attend a banquet and the user between the method recorded of call voice logic flow as shown in Figure 3, its specific implementation process comprises:
Step 1, user's place calls service centre phone enters the queue machine of call center service;
Step 2, described queue machine is routed to call center (Intelligent CallDistribute with described voice calls; ICD) platform;
Aforementioned two steps and prior art are identical, no longer are described in detail.The core of method of the present invention is after the ICD platform receives described user's voice calls, calls its kernel call server (Central Call Server; CCS) with attend a banquet in the queue machine and the user between the trunk that takies of call voice from other trunks, separate, then the voice on this trunk are recorded.Its implementation procedure is:
Step 3, with attend a banquet in the queue machine and the user between the trunk that takies of call voice shunt.
The present invention by the end with the high resistant multiplexer be attempted by attend a banquet in the queue machine and the user between the trunk A that takies of call voice on, the other end of high resistant multiplexer is received the relaying collective system, realized with attend a banquet in the described queue machine and the user between call voice on the trunk that takies of conversation send the relaying collective system to.
The CCS of step 4, ICD platform judge whether to finish with attend a banquet in the queue machine and the user between the process shunted of the trunk that takies of call voice, if CCS learn finish with attend a banquet in the queue machine and the user between the process shunted of the trunk that takies of call voice, then send record command notice voice recording Control Server and begin to record; Described voice recording Control Server control voice recording platform begins to record; If CCS learn also do not finish with attend a banquet in the queue machine and the user between the process shunted of the trunk that takies of call voice, then continue to monitor the shunting process of trunk.
Through described voice recording Control Server control voice recording platform behind the said process voice on the trunk A are converged to voice recording platform corresponding recording passage.Specific implementation process comprises:
Step 5, the call voice on the described shunting back trunk A converged on the channel C of idle channel E1 of corresponding relaying collective system.
Step 6, DXC send the call voice on the described trunk A on the described voice recording platform corresponding recording passage D to by idle channel E1 according to the fixed correspondence of recording passage of described idle channel and voice recording platform.
Through after the above-mentioned steps, the startup of RMS_RP control RP voice recording platform is recorded passage D and is begun the voice on the described trunk A are recorded, and concrete operations are:
Step 7, RP breathe out the incoming call of idle channel E1 carrying to record to mix and write recorded file.
When attend a banquet and the user between call voice finish after, terminated speech is recorded, and is published to described recorded file on the file server or is stored on the magnetic medium.The specific implementation step comprises:
Step 8, CCS initiate to stop recording message, and notice RMS_RP stops recording, carry trunk sign, i.e. sequence number A simultaneously in the described message.
Step 9, RMS_RP identify the described RP voice recording platform of (sequence number A) control according to described trunk and stop upward recording of call voice of described trunk A.
Step 10, RMS_RP control RP voice recording platform are published to file server with described recorded file, or recorded file is backuped on the magnetic medium, as disk array, magnetic tape station equipment etc.
By foregoing description as can be seen, method of the present invention by with attend a banquet in the queue machine and the user between the plug-in mode of trunk that takies of call voice, can record the trunk of appointment, therefore not only can save the meeting-place resource, reduce and record cost, and can improve and record quality.
The above; only for the preferable embodiment of the present invention, but protection scope of the present invention is not limited thereto, and anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (7)
1, a kind of to attend a banquet and the user between the method recorded of call voice, it is characterized in that, comprising:
A11, with the high resistant multiplexer be attempted by attend a banquet in the queue machine and the user between the trunk that takies of call voice on;
A12, send the call voice on the described trunk to the relaying collective system by described high resistant multiplexer;
A21, the call voice on the described trunk converged to the idle channel of relaying collective system;
A22, send the call voice on the described trunk to described voice recording platform corresponding recording passage according to the relation of recording passage of described idle channel and voice recording platform;
B, by the voice recording platform on the described trunk attend a banquet and the user between voice record.
2, method according to claim 1 is characterized in that, also comprises between described steps A 12 and steps A 21:
A3, kernel call server judge whether to finish the process of above-mentioned steps A11 and A12, if, execution in step A4 then; Otherwise, continue execution in step A3;
A4, transmission record command notice voice recording Control Server begin to record;
A5, described voice recording Control Server control voice recording platform begin to record.
3, method according to claim 1 and 2 is characterized in that, described step B specifically comprises:
B1, described call voice is recorded, and obtained and record the result by the passage of recording of described voice recording platform;
B2, will record the result and write recorded file.
4, method according to claim 3 is characterized in that, when attend a banquet and the user between call voice finish after, also comprise:
C, kernel call server send and stop recording message informing voice recording Control Server and stop recording, and described message is carried and attended a banquet and trunk sign that the user's communication voice take;
D, voice recording Control Server stop recording of call voice on the described trunk according to the described voice recording platform of described trunk sign control.
5, method according to claim 4 is characterized in that, also comprises:
E, voice recording Control Server control voice recording platform are published to file server with recorded file; Or,
F, recorded file is backuped to magnetic medium.
6, method according to claim 5 is characterized in that, described magnetic medium comprises: disk array and magnetic tape station equipment.
7, method according to claim 1 is characterized in that, described high resistant multiplexer comprises three joint high resistant devices.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2005100514491A CN100505806C (en) | 2005-03-04 | 2005-03-04 | Method for recording call voice between position and user |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2005100514491A CN100505806C (en) | 2005-03-04 | 2005-03-04 | Method for recording call voice between position and user |
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| CN1829267A CN1829267A (en) | 2006-09-06 |
| CN100505806C true CN100505806C (en) | 2009-06-24 |
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| CNB2005100514491A Active CN100505806C (en) | 2005-03-04 | 2005-03-04 | Method for recording call voice between position and user |
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Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101287044B (en) * | 2008-05-14 | 2012-04-25 | 华为技术有限公司 | Sound processing method, device and system |
| CN102752464B (en) * | 2012-07-13 | 2016-01-20 | 携程计算机技术（上海）有限公司 | The method and system of large scale call center seat network recording |
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Effective date of registration: 20190308 Address after: 518057 Desai Science and Technology Building, 9789 Shennan Avenue, Yuehai Street, Nanshan District, Shenzhen City, Guangdong Province, 17th Floor (15th Floor of Natural Floor) 1702-1703 Patentee after: Shenzhen acoustic Cmi Holdings Ltd Address before: 518129 Bantian HUAWEI headquarters office building, Longgang District, Guangdong, Shenzhen Patentee before: Huawei Technologies Co., Ltd. |
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