CN100486279C - Realization method for ordering monthly interactive voice answer service - Google Patents
Realization method for ordering monthly interactive voice answer service Download PDFInfo
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- CN100486279C CN100486279C CNB2004100810753A CN200410081075A CN100486279C CN 100486279 C CN100486279 C CN 100486279C CN B2004100810753 A CNB2004100810753 A CN B2004100810753A CN 200410081075 A CN200410081075 A CN 200410081075A CN 100486279 C CN100486279 C CN 100486279C
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Abstract
The invention discloses a method to realize ordering IVR contract-month business, which comprises: a. IVR business platform receives SMS contained information for applying IVR business; b. the platform queries user current business order state and starts the business for user according to query result. This method is simple and convenient.
Description
Technical field
The present invention relates to interactive voice response (IVR) business, particularly relate to the implementation method of a kind of order interactive voice response (IVR) monthly payment business.
Background technology
Interactive voice response (IVR, Interactive Voice Response) business based on the mobile subscriber is meant that the mobile subscriber dials specific service number, selectively listens to the audio communication content that the IVR business provides by key mode.
At present, the charging mode of the IVR business that telecommunication department provided is similar with utilizing normal telephone to dial up on the telephone by MODEM, mainly being to charge according to the air time that the user dials the professional specific service number of IVR, is to collect basic call rate and information charge equally.Specifically, telecommunication department is collected basic call rate according to the user's communication duration, and the information charge of the IVR business that is provided is provided simultaneously.
Development along with mobile communication technology, telecom operators are in order to satisfy client's needs, provide a kind of new IVR service mode: IVR monthly payment business, being about to several speech business products ties up to the mobile subscriber and listens to, basic call rate is still collected according to the duration, but in every month, no matter how long the user dials, the information charge of being collected is fixed.This information charge is called the monthly payment information charge.
If the user wishes to use above-mentioned IVR monthly payment business, then at first need to activate the service; After service fulfillment,, then can close business when the user does not wish to continue to use this business.But, the present specific implementation that this IVR monthly payment service order process is not provided as yet.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of implementation method of the IVR of order monthly payment business, can order IVR monthly payment business, and make operating process simple and convenient.
For achieving the above object, technical scheme of the present invention is achieved in that
The invention discloses a kind of implementation method of the IVR of order monthly payment business, this method may further comprise the steps:
The a.IVR business platform receives the short message that comprises the instruction of IVR monthly payment service fulfillment;
After the b.IVR business platform is received this short message,, and open IVR monthly payment business for this user according to Query Result according to the user's who sends this short message the current service order state of this user of number inquiry; The IVR business platform is saved in the service order state in the service platform database, and gives IVR audio signal platform side data storehouse with the service order state synchronized in the service platform database.
Among the such scheme step b, describedly for opening IVR monthly payment business, this user comprises according to Query Result:
Judge whether this user has opened IVR monthly payment business, if then keep user's current business subscription status constant; Otherwise the customer service subscription status is set is opening state.
Preferably, this method may further include: the IVR business platform comprises IVR monthly payment business to user's transmission and whether opens the short message of success.
Preferably, this method may further include:
Short messaging gateway receives short message from the IVR business platform, the information content that short message comprised that inspection is received, judge whether to comprise the information of IVR monthly payment service fulfillment success, if, then short messaging gateway notice charging platform is deducted this user monthly payment information charge of this month, and the monthly payment information charge that every month bales catch of charging platform removes this user is set; Otherwise the operation of not deducting fees.
Preferably, this method may further include:
The IVR business platform receives the short message that comprises the professional out code of IVR monthly payment; After the IVR business platform is received this short message,, and close IVR monthly payment business for this user according to Query Result according to the user's who sends this short message the current service order state of this user of number inquiry.Wherein, describedly for closing IVR monthly payment business, this user comprises according to Query Result: judge whether this user has opened IVR monthly payment business, if not, then keep user's current business subscription status constant; Otherwise the customer service subscription status is set is closed condition.
Preferably, this method may further include: the IVR business platform sends to the user and comprises the short message whether IVR monthly payment business closes success.
Preferably, this method may further include:
Short messaging gateway receives short message from the IVR business platform, the information content that short message comprised that inspection is received, judge whether to comprise the information that IVR monthly payment business is closed success, if, then the cancellation of short messaging gateway notice charging platform is handled the deduction of monthly payment information charge, otherwise does not cancel the operation of fee deduction treatment.
Preferably, this method may further include:
After the IVR audio signal platform received customer call information, the service order state that inquiring user is current judged whether this user opens IVR monthly payment business, if then for this user provides the audio communication service, otherwise provide free audition content for this user.Wherein, the current service order state of described inquiring user comprises: the IVR audio signal platform is to IVR audio signal platform side data storehouse transmit status query messages; After STATUS ENQUIRY message is received in IVR audio signal platform side data storehouse, carry out the inquiry of customer service subscription status, and Query Result is returned to the IVR audio signal platform by the status poll response message.
Described STATUS ENQUIRY message comprises type of message, Subscriber Number at least and is used for the service identification number of mark business-type.Described status poll response message comprises at least: the Query Result of type of message, checking result, customer service subscription status.
Preferably, this method may further include:
After dialing user's on-hook of IVR audio signal platform service number, the IVR audio signal platform sends on-hook message to the IVR business platform; After the IVR business platform is received on-hook message, return to IVR audio signal platform on-hook acknowledgement messaging message, and judge whether this user opens IVR monthly payment business, if not, then the IVR business platform issues the guidance information of IVR monthly payment service fulfillment to this user; Otherwise the IVR business platform issues advertisement information or does not descend photos and sending messages to this user.
The method of this order IVR monthly payment business provided by the present invention is carried out the order of IVR monthly payment business by short message, and it is simple and reliable to operate.And, utilize the mode of short message to collect the monthly payment information charge, settle accounts very conveniently, the user also can transparent consumption.
Description of drawings
Fig. 1 realizes the system architecture diagram of mobile subscriber's IVR monthly payment business for one embodiment of the invention;
Fig. 2 orders the method realization flow figure of IVR monthly payment business for the present invention;
Fig. 3 opens the process chart of IVR monthly payment business for one embodiment of the invention;
Fig. 4 closes the process chart of IVR monthly payment business for one embodiment of the invention.
Embodiment
The present invention is further described in more detail below in conjunction with drawings and the specific embodiments.
The present invention opens or closes IVR monthly payment business by short message, and after service fulfillment or shutoff operation are finished, and the mode of withholding information charge by short message is finished the charging of IVR monthly payment business information expense and handled.
The described short message that is used to open or close IVR monthly payment business can be the short message of existing standard short message format.The present invention is divided into two types according to the content of short message with short message, is respectively short message that comprises the instruction of IVR monthly payment service fulfillment and the short message that comprises the professional out code of IVR monthly payment, and these two kinds of short messages are respectively applied for opens and close IVR monthly payment business.
Specify the present invention below in conjunction with the network architecture that realizes IVR monthly payment business.
Fig. 1 comprises travelling carriage, short message service center, short messaging gateway, charging platform, service provider, IVR business platform and IVR audio signal platform and IVR audio signal platform side data storehouse for the system architecture diagram of one embodiment of the invention realization mobile subscriber's IVR monthly payment business.Wherein, the IVR business platform is handled the network equipment of opening of IVR monthly payment business or out code for the present invention, and the IVR business platform comprises the service platform database of the service order state that is used to preserve the user.The IVR audio signal platform provides IVR voice-guide service for the mobile subscriber.The audio signal platform side data storehouse that links to each other with the IVR audio signal platform is used to the IVR audio signal platform that user's service order state information is provided.
See figures.1.and.2, the present invention realizes that the method for IVR monthly payment business may further comprise the steps:
Travelling carriage sends to the service provider by the short message that short message service center and short messaging gateway will comprise IVR monthly payment service fulfillment or out code.Short message service center and short messaging gateway are the equipment in the existing short-message system, transmit short message that travelling carriage sends to the service provider, and short message receiving debit number is service provider's a special service number, such as being 1700.The forwarding of short message is to utilize the short message forwarding mechanism of prior art to realize, so be not described in detail.
After step 202, service provider receive short message, short message is transmitted to the IVR business platform according to IVR monthly payment service fulfillment in the short message of receiving or out code.
After step 203, IVR business platform are received this short message, the service order state that inquiring user is current, according to opening or out code and the current service order state of user in the short message, the operation of carrying out IVR monthly payment service fulfillment or closing, and the operating result that will open or close writes in the service platform database.
The operation that the IVR business platform carries out IVR monthly payment service fulfillment or closes, mainly be according to opening or out code in the short message of receiving, the customer service subscription status is set for opening or closed condition, then set customer service subscription status is written in the service platform database.Concrete customer service subscription status setting up procedure is shown in Fig. 3,4, and Fig. 3,4 contents will be described in detail in the back.
The IVR business platform finish IVR monthly payment business open or shutoff operation after, give IVR audio signal platform side data storehouse synchronously with the customer service subscription status in the own service platform database.In the present embodiment, IVR audio signal platform side data storehouse places the independent network equipment.Certainly, the database of IVR audio signal platform side also can place the IVR audio signal platform.
Above-mentioned simultaneous operation specifically comprises: at first the database broker server by IVR business platform side lands request message to the database broker server transmission of IVR audio signal platform side, after by authentication, predetermined protocol data bag is formed in the simultaneous operation request, send to the database broker server of audio signal platform side, wherein comprising in the simultaneous operation request needs data in synchronization; The database broker server of IVR audio signal platform side is after receiving packet, according to the field in the predetermined protocol resolution data bag, the information of resolving is write the data designated storehouse, simultaneously the write operation result is returned to the database broker server of business platform side.
After step 204, IVR business platform are handled short message, return to the user and to comprise IVR monthly payment service fulfillment or to close whether successful short message.
If the instruction in the short message is the instruction of IVR monthly payment service fulfillment, then after the success of IVR monthly payment service fulfillment,, then returns to open failure or send once more and open the information of instruction if return the not success of short message of opening success to the user.If the instruction in the short message is professional out code, then after business is closed success, returns to the user and to comprise the short message of closing success, if the information of Fail-closed is not then returned in not success.
The business operation result information that comprises in the short message that step 205, short messaging gateway are returned according to the IVR business platform sends the operational order of deducting fees or stopping to deduct fees to charging platform.If that is: comprise IVR monthly payment service fulfillment successful information in the short message, then charging platform is carried out the operation of deducting fees in every month; Close successful information if comprise IVR monthly payment business in the short message, then charging platform stops to carry out the operation of deducting fees in every month; If out of Memory is not then carried out any operation.
After finishing above-mentioned IVR monthly payment service order, the user just can dial IVR audio signal platform service number and listen to the audio communication content.The IVR audio signal platform is resolved Subscriber Number after receiving user's call information, and the database of inquiry IVR audio signal platform side, to obtain this user's service order state.The IVR audio signal platform provides audio communication service or free audition service according to the status poll result who returns to the user.Detailed process is: the IVR audio signal platform at first judges whether to inquire this user, if inquire this user, then continue to judge whether the customer service subscription status is opening state, if, then provide the audio communication service, otherwise provide free audition service to the user to the user.The IVR audio signal platform is by carrying out the inquiry of customer service subscription status to IVR audio signal platform side data storehouse transmit status query messages; IVR audio signal platform side data storehouse returns to the IVR audio signal platform by the status poll response message with Query Result.
After user's on-hook, the IVR audio signal platform sends on-hook message to the IVR business platform, after the IVR business platform is received user's on-hook message, return user's on-hook acknowledgement messaging message, and resolve this Subscriber Number, service platform database in the inquiry IVR business platform, judge and whether comprise this user in the service platform database, and its state information is an opening state, if then send other advertisement information or do not send out any information, if do not comprise this user in the database or comprise this user to the user, but its state is not an opening state, then sends to the user to comprise the short message of opening leading question.
Interacting message between IVR audio signal platform and IVR audio signal platform side data storehouse and the IVR business platform is realized by the character string agreement.The character string agreement is carried on procotol such as the ICP/IP protocol.This agreement mainly provides operations such as the inquiry of customer service subscription status, transmission on-hook message.The interface message of aforesaid operations is initiated by the IVR audio signal platform, by IVR business platform or IVR audio signal platform side data storehouse echo reply message, carries out with Synchronous Processing mechanism.
Wherein, the message format in the character string agreement is a parameter string, and the length of parameter string is no more than 512 bytes, and with " r n " ending.First field of all message is COMMAND, is used to represent the type of message.Wherein, STATUS ENQUIRY message comprises COMMAND, Subscriber Number and service identification number.The value of COMMAND can be QUERYSTATUS in the STATUS ENQUIRY message.The form of Subscriber Number can be the 86+ phone number, if PHS mobile phone, then the form of PHS mobile phone number is that 86+ is not with area code+Personal Handy-phone System number of 0.Service identification number is used for mark business-type.The status poll response message comprises the Query Result of COMMAND, checking result, customer service subscription status, and out of Memory, such as service time of customer service etc.The value of COMMAND can be QUERYSTATUS_RESP in the status poll response message.On-hook message comprise COMMAND, Subscriber Number, service identification number, put through time and on-hook time.The value of COMMAND can be HANDOFF in the on-hook message.On-hook acknowledgement messaging message comprises COMMAND, type of message, checking result.The value of COMMAND can be HANDOFF_RESP in the on-hook acknowledgement messaging message.The checking result represents whether to have sent the message of correct format, and sends successfully.
In step 203, if dependent instruction is the instruction of IVR monthly payment service fulfillment, as shown in Figure 3, the process that the present invention opens IVR monthly payment business may further comprise the steps:
So-called secondary is opened and is meant that operator can be set in the user and send when opening instruction, send for the first time for the user and to open instruction, can not activate the service directly for this user, need system to issue a short message prompt user earlier: subscribing to certain business, please sending once more and open instruction and formally activate the service.Send for the second time the user and just formally to activate the service after opening instruction.The user send for the first time open instruction after, the customer service subscription status is set to intermediateness, that is to say that intermediateness is meant that system is used for representing that the user is in to send opens for the first time instruction, also sends the state of instruction of formally opening for the second time.The operator of different regions can be provided with IVR monthly payment business in this area as required, and whether to need to carry out secondary open-minded.
Above the operation of opening of described secondary at some operator the requirement of IVR monthly payment service order process is provided with, if the requirement that operator does not have secondary to open, then after judging that the user is current and also not opening IVR monthly payment business, direct execution in step 306～309, and needn't carry out the operation that secondary is opened.
In step 203, if dependent instruction is the out code of IVR monthly payment business, as shown in Figure 4, the process that the present invention closes IVR monthly payment business may further comprise the steps:
After step 401, IVR business platform are received the short message that comprises out code, find to comprise out code, then resolve this Subscriber Number, execution in step 402.
Step 402～403, judge whether this user has opened IVR monthly payment business, if not, then point out customer service not open-minded as yet, do not need to close IVR monthly payment business; Otherwise execution in step 404.
Step 404～408, the customer service subscription status is set is closed condition, closed condition is written in the service platform database, if write success, then prompt service is closed successfully, and with professional closed condition information synchronization in the database of IVR audio signal platform side; If write failure, then return the information of professional Fail-closed.
By such scheme as can be seen: the IVR monthly payment service order implementation method based on short message provided by the invention, it is simple and reliable to operate, and the clearing of monthly payment information charge are very convenient.
In a word, the above only is preferred embodiment of the present invention, and is in order to restriction the present invention, within the spirit and principles in the present invention not all, any modification of being done, is equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (13)
1, a kind of implementation method of ordering IVR monthly payment business is characterized in that, this method may further comprise the steps:
The a.IVR business platform receives the short message that comprises the instruction of IVR monthly payment service fulfillment;
After the b.IVR business platform is received this short message,, and open IVR monthly payment business for this user according to Query Result according to the user's who sends this short message the current service order state of this user of number inquiry; The IVR business platform is saved in the service order state in the service platform database, and gives IVR audio signal platform side data storehouse with the service order state synchronized in the service platform database.
2, method according to claim 1 is characterized in that, among the step b, describedly comprises for this user opens IVR monthly payment business according to Query Result:
Judge whether this user has opened IVR monthly payment business, if then keep user's current business subscription status constant; Otherwise the customer service subscription status is set is opening state.
3, method according to claim 1 and 2 is characterized in that, this method further comprises:
The c.IVR business platform comprises IVR monthly payment business to user's transmission and whether opens the short message of success.
4, method according to claim 3 is characterized in that, this method further comprises:
Short messaging gateway receives short message from the IVR business platform, the information content that short message comprised that inspection is received, judge whether to comprise the information of IVR monthly payment service fulfillment success, if, then short messaging gateway notice charging platform is deducted this user monthly payment information charge of this month, and the monthly payment information charge that every month bales catch of charging platform removes this user is set; Otherwise the operation of not deducting fees.
5, method according to claim 1 is characterized in that, this method further comprises:
The IVR business platform receives the short message that comprises the professional out code of IVR monthly payment; After the IVR business platform is received this short message,, and close IVR monthly payment business for this user according to Query Result according to the user's who sends this short message the current service order state of this user of number inquiry.
6, method according to claim 5 is characterized in that, describedly comprises for this user closes IVR monthly payment business according to Query Result:
Judge whether this user has opened IVR monthly payment business, if not, then keep user's current business subscription status constant; Otherwise the customer service subscription status is set is closed condition.
7, according to claim 5 or 6 described methods, it is characterized in that this method further comprises:
The IVR business platform sends to the user and comprises the short message whether IVR monthly payment business closes success.
8, method according to claim 7 is characterized in that, this method further comprises:
Short messaging gateway receives short message from the IVR business platform, the information content that short message comprised that inspection is received, judge whether to comprise the information that IVR monthly payment business is closed success, if, then the cancellation of short messaging gateway notice charging platform is handled the deduction of monthly payment information charge, otherwise does not cancel the operation of fee deduction treatment.
9, method according to claim 1 is characterized in that, this method further comprises:
After the IVR audio signal platform received customer call information, the service order state that inquiring user is current judged whether this user opens IVR monthly payment business, if then for this user provides the audio communication service, otherwise provide free audition content for this user.
10, method according to claim 9 is characterized in that, the current service order state of described inquiring user comprises: the IVR audio signal platform is to IVR audio signal platform side data storehouse transmit status query messages; After STATUS ENQUIRY message is received in IVR audio signal platform side data storehouse, carry out the inquiry of customer service subscription status, and Query Result is returned to the IVR audio signal platform by the status poll response message.
11, method according to claim 10 is characterized in that, described STATUS ENQUIRY message comprises type of message, Subscriber Number at least and is used for the service identification number of mark business-type.
12, method according to claim 10 is characterized in that, described status poll response message comprises at least: the Query Result of type of message, checking result, customer service subscription status.
13, method according to claim 9 is characterized in that, this method further comprises: after dialing user's on-hook of IVR audio signal platform service number, the IVR audio signal platform sends on-hook message to the IVR business platform; After the IVR business platform is received on-hook message, return to IVR audio signal platform on-hook acknowledgement messaging message, and judge whether this user opens IVR monthly payment business, if not, then the IVR business platform issues the guidance information of IVR monthly payment service fulfillment to this user; Otherwise the IVR business platform issues advertisement information or does not descend photos and sending messages to this user.
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| CNB2004100810753A CN100486279C (en) | 2004-09-30 | 2004-09-30 | Realization method for ordering monthly interactive voice answer service |
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| CNB2004100810753A CN100486279C (en) | 2004-09-30 | 2004-09-30 | Realization method for ordering monthly interactive voice answer service |
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