CN100471116C - Instantaneous communication exchange system and method - Google Patents

Instantaneous communication exchange system and method Download PDF

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Publication number
CN100471116C
CN100471116C CNB2006100026242A CN200610002624A CN100471116C CN 100471116 C CN100471116 C CN 100471116C CN B2006100026242 A CNB2006100026242 A CN B2006100026242A CN 200610002624 A CN200610002624 A CN 200610002624A CN 100471116 C CN100471116 C CN 100471116C
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China
Prior art keywords
interface
call
enterprise
telephone
communication
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Expired - Fee Related
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CNB2006100026242A
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Chinese (zh)
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CN1838598A (en
Inventor
王洪锋
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BEIJING NEWMINE TENGFEI TECHNOLOGY Co Ltd
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BEIJING NEWMINE TENGFEI TECHNOLOGY Co Ltd
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Priority to CNB2006100026242A priority Critical patent/CN100471116C/en
Publication of CN1838598A publication Critical patent/CN1838598A/en
Application granted granted Critical
Publication of CN100471116C publication Critical patent/CN100471116C/en
Expired - Fee Related legal-status Critical Current
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Abstract

The instant communication exchange system comprises a user side, an instant communication device, an enterprise side, and the network communication software installed both on the user and enterprise. This invention can realize the communication means of Web-to-inner telephone exchange of enterprise, and is convenient to access the inner telephone at the moment for consult or complain whatever area.

Description

Instantaneous communication exchange system and method
Invention field
The present invention relates to the computer internet mechanics of communication, particularly a kind of instantaneous communication exchange system and method that realizes that the Internet and traditional phone carry out the language communication.
Background technology
Along with the internet popularize and deeply, the communication that solves between enterprise and the client as how minimum cost becomes the major issue that current enterprise faces.The thorough fusion of Internet network communication and traditional group telephone switching technology is current development of Communication Technique trend, but does not have a product can realize above function in the market.
Tradition 800 phones are numerous enterprises provides main modes from service hotline to the client, its main characteristics is that telephone expenses are all paid by the callee, the client obtains consulting and help by dialing free service hotline, but for enterprise, its great number telephone expenses become bigger expense expenditure.
WEB800 has brought the chance and facility of communication on the internet for 800 telephone subscribers, the user of any online need not install client software in advance, only need visit to browse the WEB800 Website page, click the 800 number that occurs, can connect the WEB800 phone of enterprise, thereby realize the Internet 800 telephone services.This is actually the mode of a kind of PC TO PC, and is also very inconvenient concerning the user, and bigger limitation is arranged.
Summary of the invention
In order to address the above problem, the present invention proposes a kind of instantaneous communication exchange system, a kind of instantaneous communication exchange system, this system comprise user side, remote server, enterprise servers, instant messaging equipment, enterprise switch and be installed in user side and enterprise servers on Internet phone-calling software, wherein said instant messaging equipment comprises: communication interface is used for signal of communication is transferred to microprocessor; Microprocessor is used for the communication interface transmission communication signal is analyzed and handled; Signal conversion module is used for the four-wire system voice signal of sound card output is converted to the two-wire system voice signal on the telephone wire and is transferred to telephone exchange; Detection module is used to detect the state of the telephone set that connects on the described telephone exchange, and promptly telephone line is in idle condition or talking state; Telephone line interface is used to connect the interface of described telephone exchange; Sound interface is used to connect the SPK and the MIC interface of the sound card on the enterprise servers.
According to an aspect of the present invention, this system further comprises power interface, and this power interface is used to this system to provide work needed power supply.
According to another aspect of the present invention, this system further comprises the monitoring module, and this monitoring module is used to monitor the Internet phone-calling of given line.
According to a further aspect of the invention, wherein communication interface can be USB interface or standard serial interface.
The present invention also provides a kind of instant messaging switching method that is used for instantaneous communication exchange system, and this method comprises: (A) detection module detects the telephone line states on the telephone exchange, and promptly telephone line is in idle condition or talking state; (a1) when being in idle condition, detect whether IP software has incoming call (a2) if when detecting IP software incoming call being arranged, then determine the line number of IP software correspondence; Whether (a3) judge that circuit is current converses; (a4), then reply the IP incoming call and wait for the successful connection of IP software if not in conversation; (a5) control hardware off-hook; (a6) play the dtmf dialing sound by sound card, enter talking state.
According to an aspect of the present invention, wherein, then refuse the IP incoming call when judging in step (a3) as if when conversing.
According to another aspect of the present invention, this method further comprises: (b1) when being in talking state, calling hardware interface and detect whether busy tone is arranged; (b2) if busy tone is arranged, then control the on-hook of IP software; (b3) control hardware on-hook enters idle condition.
According to a further aspect of the invention,, detect IP software and whether disconnect, then do not enter idle condition,, then enter above-mentioned steps (b3) if disconnect if disconnect wherein when detecting in step (b1) when not having busy tone.
According to a further aspect of the invention, further comprise step (A) step before: (S1) user imports " dial in the whole world " number on webpage, and the selective call mode; (S2) user's input is submitted to website asp page face; And (S3) the asp page face finds the concrete contact number of enterprises registration according to " whole world dial " number and type of call Query Database, enters network communication.
According to a further aspect of the invention, when in step (S3), when being " QQ ", ejecting QQ and call out window, the prompting customer call as if type of call.
According to a further aspect of the invention, when in step (S3), when being " Skype ", use the viewer Skype direct calling Skype of enterprise number as if type of call.
According to a further aspect of the invention, when in step (S3), when being " MSN " as if type of call, ejecting MSN and propose window, the prompting user's download is called out plug-in unit, uses user MSN to directly call then the MSN of enterprise number.
Description of drawings
Learn above-mentioned and other purpose of the present invention, feature with from following detailed description, may be obvious that, and advantage.
Fig. 1 has provided the block diagram according to the instantaneous communication exchange system of the embodiment of the invention;
Fig. 2 has provided the functional block diagram according to " dial in the whole world " of the embodiment of the invention;
Fig. 3 has provided the block diagram according to the instant messaging switching equipment of the embodiment of the invention; And
Fig. 4 has provided the process chart according to the instant messaging switching equipment of the embodiment of the invention.
Embodiment
With reference to the accompanying drawings, embodiments of the invention are described in detail as follows.
As shown in Figure 1, Fig. 1 has provided the communication formation schematic diagram according to the embodiment of the invention.As shown in Figure 1, this instantaneous communication exchange system comprises user side, instant messaging equipment and enterprises end.Specifically, this instantaneous communication exchange system comprises individual PC, remote server, enterprise servers, instant messaging equipment, enterprise switch and is installed in Internet phone-calling software on individual PC and the enterprise servers.
When client (enterprise) buys " instantaneous communication exchange system ", system will distribute unique " dial in a whole world " number to the client, the user is given to the enterprises extension set by telephone exchange again importing on the website of enterprises end or on " product 800 " website and should can exhaling at once on the telephone exchange of this enterprise by " dial in the whole world " number.Below with reference to Fig. 2 " dial in the whole world " function of instantaneous communication exchange system is described.
As shown in Figure 2, when the user need get in touch with certain enterprise, the user imported " dial in the whole world " number on webpage, and selects such as QQ, Skype, the such method of calling (S1) of MSN; User's input is submitted to website asp page face (S2); The asp page face finds the concrete contact number of enterprises registration according to " whole world dial " number and type of call Query Database, for example QQ number, Skype number, MSN number (S3); When type of call is " QQ ", ejects QQ and call out window, prompting customer call (S4); When type of call is " Skype ", use the Skype of enterprise number (S5) of viewer Skype direct calling; When type of call is " MSN ", eject MSN and propose window, the prompting user's download is called out plug-in unit, uses the MSN of enterprise number (S6) of viewer MSN direct calling then.
By this, will pass to the user's communications signal on the enterprise servers of this enterprise.Timely communication apparatus of the present invention will be given to the enterprises telephone exchange to the signal of communication that enterprise servers are received by modular converter.After this forward on service specified personnel's the phone by the enterprises telephone exchange.For enterprise, enterprises end need be installed timely communication apparatus of the present invention and such as QQ, Skype, the such Internet phone-calling software of MSN on enterprise servers.
Below with reference to Fig. 3, instant messaging equipment according to the present invention is described in detail.Fig. 3 has provided the block diagram according to the instant messaging switching equipment of the embodiment of the invention.
As shown in Figure 3, instant messaging equipment comprises: power interface, communication interface, microprocessor, monitoring passage, two or four line signal conversion module, detection module, telephone line interface and sound interface.
Power interface is used to hardware to provide work needed power supply.
Communication interface is used for signal of communication is transferred to microprocessor (MPU).
Communication interface can be USB interface or standard serial interface.USB interface can also transmit communications signals be given microprocessor (MPU) except to this equipment provides operating voltage; Standard serial interface is used for transmit communications signals and gives microprocessor (MPU).USB interface all utilizes procotol to link to each other with server by known grid line with standard serial interface.
Microprocessor (MPU) is used for USB interface or standard serial interface transmission communication signal are analyzed and handled.
Monitor passage, be used to monitor the Internet phone-calling of given line.
Signal conversion module is used for the four-wire system voice signal of sound card output is converted to the two-wire system voice signal on the telephone wire and is transferred to telephone exchange.
Detection module is used to detect the telephone line states on the telephone exchange, and promptly telephone line is in idle condition or talking state.
Telephone line interface is used to connect the interface of telephone exchange.
Sound interface is used to connect the SPK and the MIC interface of the sound card of enterprise servers.
In addition, communication interface also can be wave point such as infrared interface, basket tooth etc.But telephony interface is wireless launcher also, correspondingly voice signal is converted to wireless simulation or digital signal and is transmitted to the wireless signal receiving system.
When instantaneous communication exchange system of the present invention is worked, at first receive the signal that long-range bitcom such as QQ call out the bitcom QQ of enterprises end, instant messaging equipment of the present invention is connected bitcom by calling api function; After the connection, by USB interface, the off-hook function of appointment is transferred to microprocessor controls off-hook and dialing, its workflow as shown in Figure 4.Behind off-hook, USB interface receives the four-wire system audio signal with the sound card on the server, is converted to the two-wire system audio signal by signal conversion module, and then reaches the LINE port, the LINE port is realized WEB TO PHONE conversation by the corresponding telephone playback of telephone set.The long-distance user also can connect the telephone number of enterprise by calling out this number on the website of enterprises end or on the specified web by the default fixing call number of enterprise.
Below with reference to Fig. 4 the handling process of instant messaging equipment according to the present invention is described in detail.
At first, detection module detects the telephone line states on the telephone exchange, and promptly telephone line is in idle condition or talking state (A);
Wherein, whether when being in idle condition, detecting IP software has incoming call (a1); If when detecting IP software incoming call being arranged, then determine the line number (a2) of IP software correspondence; Judge current whether converse (a3) of circuit; If not in conversation, then reply the IP incoming call and wait for IP software successful connection (a4); Send the welcome text by IP software, and prompting " being user's forward call "; Control hardware off-hook (a5); Play the dtmf dialing sound by sound card, enter talking state (a6).In addition, if when conversation, then refuse the IP incoming call when judging in step (a3).
When being in talking state, calling hardware interface and detect whether busy tone (b1) is arranged; If busy tone is arranged, then control IP software on-hook (b2); The control hardware on-hook enters idle condition (b3).In addition,, detect IP software and whether disconnect, then do not enter idle condition,, then enter above-mentioned steps (b3) if disconnect if disconnect when detecting in step (b1) when not having busy tone.
From top description as can be known, the present invention can realize the talking mode of WEB TO enterprises telephone exchange, its sharpest edges are that the user in global any area looks forward in visit, in the website of public institution or the process of doing shopping on the net, consulting or when complaining if desired, as long as the enterprise number on the online webpage clicking, just can be switched on the intercommunication phone of this enterprise in the very first time, enterprises end is becoming the best instrument of linking up between enterprise and its client, enterprises employee answers audio call from the Internet by the enterprises phone under the situation of not surfing the Net, be that enterprise or client do not need to bear any communication fee except that network charges simultaneously.The user also can call out the switch of enterprise by the WEB page simultaneously, by the outside line of enterprise switch closing of the circuit is taken office on the common local telephone network of where distinguishing again.
In addition, the scope of application of the present invention is extensive, as enterprise marketing service centre, production marketing hot line, product advisory hotline, online shopping mall's shopping consulting, government utility complaint, government's consulting and hotline of complaint etc.
What may be obvious that for the person of ordinary skill of the art draws other advantages and modification.Therefore, the present invention with wider aspect is not limited to shown and described specifying and exemplary embodiment here.Therefore, under situation about not breaking away from, can make various modifications to it by the spirit and scope of claim and the defined general inventive concept of equivalents thereof subsequently.

Claims (10)

1, a kind of instantaneous communication exchange system, this system comprise user side, remote server, enterprise servers, instant messaging equipment, enterprise switch and be installed in user side and enterprise servers on Internet phone-calling software; During work, the user lands enterprises end website or " product 800 " website, " dial in the whole world " number of this enterprise of input on webpage, and selective call mode, user's input is submitted to website asp page face, the asp page face finds the concrete contact number of enterprises registration according to " dial in the whole world " number and type of call Query Database, the user is according to these contact number direct calling enterprise servers, the signal of communication that instant messaging equipment is received enterprise servers is given to the enterprises telephone exchange, forward on service specified personnel's the phone by this telephone exchange again, or the outside line by this telephone exchange with closing of the circuit to the common local telephone network of enterprise outside; Described method of calling is one of " QQ ", " Skype ", " MSN "; Wherein
Described instant messaging equipment comprises:
Communication interface is used for signal of communication is transferred to microprocessor;
Microprocessor is used for the communication interface transmission communication signal is analyzed and handled;
Signal conversion module is used for the four-wire system voice signal of sound card output is converted to the two-wire system voice signal on the telephone wire and is transferred to telephone exchange;
Detection module is used to detect the state of the telephone set that connects on the described telephone exchange, and promptly telephone line is in idle condition or talking state;
Telephone line interface is used to connect the interface of described telephone exchange; And
Sound interface is used to connect the SPK and the MIC interface of the sound card on the enterprise servers.
2, according to the instantaneous communication exchange system of claim 1, further comprise power interface, this power interface is used to this system to provide work needed power supply.
3, according to the instantaneous communication exchange system of claim 1, further comprise the monitoring module, this monitoring module is used to monitor the Internet phone-calling of given line.
4, according to the instantaneous communication exchange system of claim 1, wherein communication interface can be USB interface or standard serial interface.
5, a kind of instant communication method that is used for the described system of claim 1, this method comprises:
(S1) user imports " dial in the whole world " number on webpage, and the selective call mode;
(S2) user's input is submitted to website asp page face; And
(S3) asp page face basis " dial in the whole world " number and type of call Query Database find the concrete contact number of enterprises registration, enter network communication;
(A) detection module detects the telephone line states on the telephone exchange, and promptly telephone line is in idle condition or talking state;
(a1) whether when being in idle condition, detecting IP software has incoming call;
(a2), then determine the line number of IP software correspondence if when detecting IP software incoming call being arranged;
Whether (a3) judge that circuit is current converses;
(a4), then reply the IP incoming call and wait for the successful connection of IP software if not in conversation;
(a5) control hardware off-hook;
(a6) play the dtmf dialing sound by sound card, enter talking state.
6, according to the instant communication method of claim 5, wherein
If when conversation, then refuse the IP incoming call when judging in step (a3).
7, according to the instant communication method of claim 5, further comprise:
(b1) when being in talking state, calling hardware interface and detect whether busy tone is arranged;
(b2) if busy tone is arranged, then control the on-hook of IP software;
(b3) control hardware on-hook enters idle condition.
8, according to the instant communication method of claim 5, wherein:
When in step (S3), when being " QQ ", ejecting QQ and call out window, the prompting customer call as if type of call.
9, according to the instant communication method of claim 5, wherein:
When in step (S3), when being " Skype ", use the viewer Skype direct calling Skype of enterprise number as if type of call.
10, according to the instant communication method of claim 5, wherein:
When in step (S3), when being " MSN ", ejecting MSN and propose window as if type of call, the prompting user's download is called out plug-in unit, uses user MSN to directly call then the MSN of enterprise number.
CNB2006100026242A 2006-01-26 2006-01-26 Instantaneous communication exchange system and method Expired - Fee Related CN100471116C (en)

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Application Number Priority Date Filing Date Title
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Application Number Priority Date Filing Date Title
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CN100471116C true CN100471116C (en) 2009-03-18

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101047890B (en) * 2007-04-27 2010-12-22 中国移动通信集团福建有限公司 Short message self-complaint method of customer mobile phone terminal
CN101047934B (en) * 2007-04-27 2010-12-22 中国移动通信集团福建有限公司 Customer mobile phone terminal internet self-complaint method

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