Embodiment
The present invention is described in detail below in conjunction with drawings and the specific embodiments.
The portal analysis system that the embodiment of the invention provides reorganizes the analysis resource of existing operation analysis system by business, foundation is with the portal analysis system (Portal) of delineation of activities, make the operation analysis system user of service when analyzing business, can obtain all data of this business.
Fig. 2 is the structural representation of the portal analysis system in the embodiment of the invention, and referring to Fig. 2, this system comprises user traffic interfaces module, control module and database storing module.
Wherein, the user traffic interfaces module is used to receive the business that needs are analyzed, and is transferred to control module; Reception is from the data and the demonstration of the described business of control module.The data of described business comprise the analysis resource of described business.
Control module is used to receive the business of analyzing from the needs of user traffic interfaces module, finds these professional data and be transferred to the user traffic interfaces module in the database storing module.
The database storing module is used to preserve the database table that comprises professional data; The data transmission of the business that control module is found is to control module.
The database storing module is further used for preserving professional analysis resource and corresponding storing path, and these professional data comprise the analysis resource of this business, and the user traffic interfaces module is further used for receiving the analysis resource of this business, is transferred to control module; Reception is from the content of this analysis resource system of control module; Control module is further used for receiving the analysis resource from this business of user traffic interfaces module, searches the storing path of this analysis resource in the database storing module, is positioned to this analysis resource system according to the storing path of this analysis resource.
Control module is further used for searching all business in the database storing module, and the business that finds is transferred to the user traffic interfaces module; The user traffic interfaces module is further used for receiving the business that control module finds, and the business that finds is shown, need to select the business of analysis to make things convenient for the user when entering the portal analysis system.
Control module is further used for the described business that needs to analyze is input in the database storing module as restrictive condition, searches the title of the database table of the business that comprises described needs analysis, is transferred to the user traffic interfaces module; The user traffic interfaces module be further used for receiving from comprising of control module the business that described needs are analyzed database table title and show.
Control module is further used for preserving all business of analyzing of user traffic interfaces module transmission, it is analyst's analysis path, receive user traffic interfaces module transmission retreat instruction after, last professional data with the business of the analysis of preserving, promptly the data transmission of last business analyzed in the analysis path of Bao Cuning is shown by the user traffic interfaces module to the user traffic interfaces module.
Figure 3 shows that the logical schematic of the annexation of portal analysis system in the embodiment of the invention and operation analysis system, referring to Fig. 3, analysis Portal in the embodiment of the invention is based upon existing comprising on the operation analysis system of analyzing resource, data warehouse, ETL instrument and source data system, the content of analyzing in resource KPI, form, intelligence inquire, OLAP and the data mining is organized by business, thereby provided the inlet of a unification for the analyst from professional access analysis resource.
When the analyst chooses the business that needs analysis on the interface of analysis Portal, and when clicking this business, the user traffic interfaces module of analyzing Portal is transferred to control module with this business, in the database storing module, search these professional data by control module, be transferred to the user traffic interfaces module and be shown to the user.
Also preserved in the database storing module of analysis Portal and analyzed the path that resource is preserved in whole operation analysis system,, analyzed Portal and just can go in the system that analyzes resource by this path.
When the analyst clicks need analyze professional, analyze data show that Portal should business to the analyst, simultaneously, the analysis resource of this business correspondence is also shown on the interface, when the analysis resource that need enter this business correspondence the analyst is further analyzed this business, by clicking this analysis resource, promptly the storing path of this analysis resource that can preserve by the database storing module enters in the analytic system of this analysis resource.
Analyze Portal and the business relevant with the business of needs analysis can also be presented at adjacent or close zone, make things convenient for the analyst to analyze the data of the business relevant when needed with this business.
For example, when the analyst analyzes professionally 1 the time, the user traffic interfaces module of analyzing Portal is transferred to control module with business 1, by the data of the control module business of searching in the database storing module 1; After the database storing module receives this look-up command, find professional 1 related data and analyze resource, this analysis resource comprises the analysis resource of various data organization modes, as KPI, form, intelligence inquire, OLAP and data mining; And with the related data that finds with analyze resource transmission, be transferred to the demonstration of user traffic interfaces module by control module to control module; When the analyst need analyze the analysis resource of this business, control module is searched the storing path of analyzing resource in the database storing module, and fixed to this analysis resource system, this content delivery of analyzing resource system to the user traffic interfaces module, is shown to the analyst.In addition, analyze the incidence relation between the business that Portal also can preserve correlationship, as analyze at professional 1 o'clock the analyst, also the business 2 that will be relevant with professional 1 and the related content of business 3 offer the analyst.After the business personnel finished business 1 analysis, if when also needing to analyze the business 3 relevant with professional 1, the analyst entered professional 3 assay surface, and on professional 3 assay surface, analysis Portal also offers the analyst with the professional n relevant with business 3.
By the above as can be known, analyze data that Portal will analyze resource by work organization, each is professional descends can provide the analysis content of different analytical approach correspondence, can also provide the analysis between the business of incidence relation, therefore, the analyst can carry out various analyses easily.
Below to be example with the operation analysis system of telecommunications industry describe in detail to the using method of the analysis Portal in the embodiment of the invention.
Fig. 4 is the application example with portal analysis system shown in Figure 3, and referring to Fig. 4, the analysis path that the analyst uses the portal analysis system in the embodiment of the invention to analyze can comprise:
The first, the analyst pays close attention to the situation of recent national distance, shown among the figure 1.Analysis Portal shows common long-distance, 12593 and 17951 these three business functions that are subordinated to national distance under the national distance simultaneously;
Second, after the basic condition of having understood national distance, the analyst can analyze common long-distance, 12593 and 17951 these three business functions that are subordinated to national distance, the analyst selects long-distancely to analyze especially common, shown among the figure 2, analyze Portal and show common long-distance every analysis indexes, as common long-distance service class analysis indexes, comprise communication time, number of communications, charging duration, telephone traffic etc., reach common long-distance income, client etc.;
The 3rd, the analyst can understand common long-distance every analysis indexes, finds out and uses common long-distance customers, further these customers is analyzed, shown among the figure 3.At this moment, analyze the service satisfactory situation that Portal shows client's total amount, newly-increased/customer revenue, client's behavior and customers; Analyze the contents such as data service operating position that Portal also shows customers;
The 4th, in customer analysis, the analyst can carry out client's macroanalysis, newly-increased/customer revenue analysis and customer behavior analysis; Then, the analyst need check the service satisfactory situation of these customers, and the analyst can further carry out service analysis, shown among the figure 4;
The 5th, after service analysis finished, the analyst can also find out the data service operating position of these customers in the table of client territory, shown among the figure 5.
Therefore, analysis path shown in Figure 4 is: 1 long-distance service->2 common long-distance service->3 client->4 customer service->5 client uses data service.
The implementation method of the portal analysis business in the embodiment of the invention comprises:
Receive the business that needs analysis, search the data of described business in database table, the data of described business comprise the analysis resource of described business;
The data that show described business.
Receive before the business that needs to analyze, database table can also be set.Figure 5 shows that the method to set up process flow diagram of database table in the portal analysis system in the embodiment of the invention, referring to Fig. 5, this method may further comprise the steps:
Step 500: business is classified.
Step 501: database table is set, classification results is mapped in the database table, preserve this database table.
Step 502: resource is unified numbers analyzing, and preserves the storing path that each analyzes resource corresponding to this numbering.
In this step, each storing path of analyzing resource is meant the path that each analysis resource is preserved in operation analysis system.
Step 503: analyze resource be saved in step 502 in analyze in the corresponding database table of storing path of resource.
After step 501, or after the step 502, or after the step 503, this method can also comprise searches professional and demonstrations all in the database table.In the business that shows, need to select the business of analysis for the analyst.
This method can also receive the analysis resource of this business, searches the storing path of this analysis resource in database table, calls the content and the demonstration of this analysis resource system according to the storing path of this analysis resource.
After searching the data and demonstration of the current business that need analyze, this method can also be searched other business relevant with this business in database table, this business of being about to is input in the database table as restrictive condition, searches the title that comprises this professional database table, and shows.
After searching the data of the current business of need analyzing and showing, this method can also be preserved all business of analyzing, receive retreat instruction after, last professional data of the business of the analysis of demonstration preservation.
Below to be example with the telecommunications industry operation analysis system be elaborated to the implementation method of the analysis Portal database storing module in the embodiment of the invention.Fig. 6 is the method to set up process flow diagram of database table in the telecommunications industry portal analysis system, and referring to Fig. 6, this method may further comprise the steps:
Step 600: telecommunication service is classified.
Described herein telecommunication service is made up of two parts, analytic target and analysis indexes.
Wherein, the sorting technique of telecommunication service analytic target as shown in Figure 7, the telecommunication service analytic target can be divided into product territory, client territory and services channels territory.
Wherein, the product territory can be divided into analysis objects such as function, product, brand and number/terminal/card resource.The analytic target function comprises the service that present telecommunications industry provides, and analyzes subobject as speech business, value-added service, data service etc.Speech business can be further divided into local call, toll message, procotol (IP, Internet Protocol) conversation, roaming conversation etc. again and analyze subobject.Value-added service comprises analysis subobjects such as caller identification, CRBT.Data service comprises analysis subobjects such as note, multimedia message, GPRS (GPRS, General Packet Radio Service), WAP (wireless application protocol) (WAP, WirelessApplication Protocol).Product is an entity of in the telecommunications industry service being packed independent sale, also is the sub-brand name under each famous brand.
The services channels territory can be divided into own channel, cooperation channel and online business hall etc. and analyze object.
The client territory can be divided into from the netter family, network re-entry client, the client that takes pictures, high value client and the client that hives off immediately etc. analyze object.
The sorting technique of telecommunication service analysis indexes as shown in Figure 8, the analysis indexes that telecommunications industry is analyzed content is divided into increment and storage two classes.On the basis of increment and storage, also be divided into user class, income class, customer service class and service class four class indexs.
Wherein, the user class index can have the user to arrive number, number, loss number of users etc. Add User.
Income class index can have gross income, reduce income, portfolio income etc.
Portfolio class index can have duration, number of times, flow etc.
Other class index can have telephone traffic, resource utilization, customer service class index etc.
Usually the analyst can analyze every index that each analyzes subobject, promptly carries out self and analyzes; Also can analyze adjacent analytic target in these three territories, be horizontal analysis or vertical analysis, for example, after horizontal analysis is meant a certain analysis subobject in the analytic product, in the analytic product another analyzed subobject again, vertical analysis goes to a certain analysis subobject in the analytic function after being meant a certain analysis subobject in the analytic product; Also can analyze the analytic target in other territory related, promptly cross-domain object association analysis with the analytic target in certain territory.Common analysis path is: product->channel->client, or channel->product->client.
Step 601: database table is set, each of step 600 telecommunication operation classification result analyze subobject with a recorded and stored in database table.
Analytic target in product territory, services channels territory and the client territory is saved in respectively in portfolio subject heading list, service and channel table and the customers' table.Related content in the analysis indexes is saved in the index table.
After database table was set, control module was searched all business in database table, and promptly the title of all database tables is transferred to the user traffic interfaces module with the business that finds, and was shown by the user traffic interfaces module.
Step 602:, and preserve each and analyze the path of resource in operation analysis system the unified numbering of the analysis resource in the telecommunication service.
These analyze the unified numbering of resource to this step KPI, form, OLAP, intelligence inquire and data mining, then all are analyzed resource and be stored as a database table corresponding to this numbering, it is resource table, comprise the resource identifier (ID corresponding in this resource table with this numbering, Identification), analyze resource name, the path of preservation analysis resource in operation analysis system in this database table simultaneously.So that analyzing the control module of Portal navigates in the corresponding analysis resource fast by this analysis path.
After the database table setting is finished, utilize the main external key method in the database well known to those skilled in the art that set database table is organized.
Control module is searched the business relevant with the business that needs to analyze in database table method comprises:
Product territory to services channels territory or services channels territory are that the resource ID field is carried out association to the product territory by analyzing the resource number.For example, if the analyst will analyze the related data of a certain product, the content delivery of then analyzing the services channels territory that the control module of Portal will be identical with the resource ID in this product is to the user traffic interfaces module, show by the user traffic interfaces module, further analyze the service relevant in the time of need analyzing for the analyst with this product.In the practical application, also can be undertaken by other total field of product territory table and services channels territory table related, with the relevant business of business that finds and need analysis.
Product territory to client territory: the control module analysis subobject that the analyst is current of analyzing Portal, input in the interface of customer grouping table, automatically generate the client's list that satisfies current restrictive condition, and this customer name patrilineal line of descent with only one son in each generation is passed to the user traffic interfaces module, be presented at zone adjacent or close on the interface by the user traffic interfaces module,, further carry out the analysis of other business, or directly client's list is carried out marketing activity at client's list for the analyst.
Client territory to product territory or services channels territory: the database table of preserving all fields in the product territory in the customer grouping table, the analyst is when analyzing the client, control module all is transferred to the user traffic interfaces module with related content in the customer grouping table and shows, therefore the analyst can directly carry out product analysis in client's table, obtains the employed product situation of current customers.If obtain a certain product among the current client, or certain services channels, then analyze the control module of Portal this product or services channels are used as the input of restrictive condition as product territory and services channels territory table, be positioned to corresponding product or services channels, be transferred to the user traffic interfaces module and show, further analyze for the analyst.
Fig. 9 is the data organization mode synoptic diagram of the analytic target in the embodiment of the invention, referring to Fig. 9, suppose that the data organization function of telecommunications industry analytic target mainly is made up of 5 tables: table 1 portfolio subject heading list, table 2 service and channel table, table 3 are analyzed resource table, table 4 index table and table 5 customer grouping table.
Wherein, table 1 portfolio subject heading list is mainly by following field: time, region, brand, function, index and analysis resource, traffic ID field are major key, the external key business or the service ID of corresponding tables 4 index tables.The resource ID field is an external key, and corresponding tables 3 is analyzed the major key resource ID of resource table.
As shown in table 11 for the national distance being the professional subject heading list that example is preserved.
Time |
The region |
Brand |
Product |
Function |
Traffic ID |
Resource ID |
200607 |
The xx district |
Brand 1 |
Product 2 |
National distance |
I |
1 |
200607 |
The xx district |
Brand 2 |
Product 1 |
National distance |
II |
1 |
200607 |
The xx district |
Brand 3 |
Product 1 |
National distance |
III |
2 |
Table 11 portfolio subject heading list
Table 2 service and channel table mainly contain following field: time, region, channel, service ID and resource ID.Wherein, the service ID field is a major key, external key business or service ID in the corresponding tables 4 index tables, and resource ID is an external key, the major key resource ID in corresponding tables 3 resource tables.
Shown in table 21 for the national distance being service and the channel table that example is preserved.
Time |
The region |
Channel |
Service and channel ID |
Resource ID |
200607 |
The xx district |
Self-built business hall, xx district |
X |
1 |
200607 |
The xx district |
Xx district XX commission merchant |
y |
2 |
Table 21 service and channel table
What preserve in the table 3 analysis resource table is numbering, resource name, resource class and the resource location of analyzing resource.Wherein, resource ID is a major key.
Shown in table 31 for being the analysis resource table that example is preserved with the national distance, comprise resource ID, resource name and resource location.
Resource ID |
Resource name |
The resource location |
1 |
OLAP multidimensional analysis (long-distance service) |
// multidimensional analysis/OLAP1 |
2 |
Form (long-distance service) |
// form/report1 |
Table 31 is analyzed resource table
What preserve in the table 4 index table is business or service ID, index ID, index name and index classification, and the index classification comprises income class, customer class, portfolio class and other class etc.Business in the index table or service ID are external keys, the major key in difference corresponding tables 1 and the table 2, and it constitutes major key together business or service ID and index ID.
As table 41 is to be the index table that example is preserved with the national distance.
Business or service ID |
Index ID |
Index name |
The index classification |
Desired value |
I |
1 |
The duration of call (second) |
Portfolio |
5000 |
II |
2 |
Talk times |
Portfolio |
4000 |
III |
3 |
Add User |
Customer volume |
3000 |
x |
4 |
From network users |
Customer volume |
2000 |
y |
5 |
Income number |
The volume of receipts |
10000 |
Table 41 index table
What preserve in the table 5 customer grouping table is Customer ID, client's basic document and client traffic operating position.
As table 51 is to be the customer grouping table that example is preserved with the national distance.
Customer ID |
Customer name |
Client's call rate |
The region |
… |
Transacting business I |
Transacting business II |
Channel |
Resource ID |
Services channels x |
Services channels y |
135xxxx1324 |
Xxx |
30 |
… |
… |
Be |
Not |
… |
1 |
Be |
Not |
135xxxx1362 |
Yyy |
40 |
… |
… |
Be |
Be |
… |
1 |
Be |
Be |
135xxxx1344 |
Zzz |
50 |
… |
… |
Be |
Not |
… |
2 |
Be |
Not |
Table 51 customer grouping table
Product territory and services channels territory, promptly table 11 and the analysis content in the table 21 can be undertaken relatedly by the resource ID field, also can pass through region field association.As, resource ID is 1 national distance, can be that 1 self-built business hall, xx district, service and channel ID are that the services channels of x are related with resource ID.
The product territory is to the client territory, promptly table 11 and the analysis content in the table 51 undertaken by current analysis content related, i.e. the national distance of the professional I of present analysis, then analyze Portal with professional I as the restrictive condition in the customer grouping table, search and use this professional client's list, offer the analyst.
Client territory to product territory or services channels territory, promptly table 51 carries out association to the analysis content of table 11 or table 21 by all fields in product territory or the services channels territory are preserved in the database table in client territory.Promptly preserve all fields of table 11 and table 21 in the table 51, made the analyst in the table of client territory, can directly analyze the product or the service of client's correspondence.
Step 603: will analyze resource be saved in step 602 in analyze in the corresponding database table in path that resource preserves in system.
If after analyzing Portal foundation, or use after a period of time, need in the index table, add new index or delete a part of index, or in analyzing resource table, add new analysis resource or delete a part of no analysis resource, then can in index territory table, add or deletion index record, or in analyzing resource table, add or the record of resource is analyzed in deletion.
Figure 10 is the application synoptic diagram of portal analysis system in telecommunications industry in the embodiment of the invention, referring to Figure 10, any one analysis subobject of analytic target can be as the analysis inlet that provides for the analyst among Figure 10, for example, can be the brand 1 in the brand, also can be product 1 in the product.The analyst is when carrying out analytic activity, any one analyzes subobject in analyzing Portal, can analyze its corresponding index, also can analyze its adjacent analytic target, promptly behind the analysis subobject in analyzing brand, the analysis subobject in can also analytic product.In analyzing any territory, in the analytic target, can be associated to the analytic target in any two territories, promptly in the analytic target in the analytic product territory, also can be associated to analytic target relevant in client territory or the services channels territory with this analytic target.
Analytical approach can have: self analyzes, horizontal analysis, vertical analysis, cross-domain object association analysis, and the combination of above several analytical approachs.
For example, the local call of analyzing speech business:
Self analyzes: can check every index of local call, as income, call volume, number of users etc.; When carrying out self analyzing, can on region and time two dimensions, analyze.As after checking the whole province's local call of this month, can following local call situation of boring this month of checking prefectures and cities.
Horizontal analysis: other in can the analytic function analytic target analyzed subobject, as the income of national distance, international long-distance, call volume, number of users etc.
Vertical analysis: can analyze analytic target with the relevant relation of present analysis object.As the present analysis object is local call, and next analytic target is each product that contains the local call function, shown in the arrow among Figure 10.If, have only product 1 and product 2 these two products to contain the function of local call, then can in local call, find product 1 and product 2 these two products, and go to other analysis of these two products by linking relationship.
Cross-domain object association analysis: can go to the channel or the customer analysis of analytic product 1 by the local call function in product territory, because channel and client have not belonged to the product territory, so be called cross-domain object association analysis.
By the above as can be seen, the portal analysis system that the embodiment of the invention provided and the implementation method of portal analysis business, to analyze resource KPI, OLAP, form and data mining reorganize and are the organizational form with delineation of activities, for the analyst provides a unified business diagnosis inlet, make the analyst when using operation analysis system, can obtain all data of certain business from an inlet, can also obtain the data relevant with this business, thereby made things convenient for analyst's use, improved the efficient that the analyst uses operation analysis system.
The above is preferred embodiment of the present invention only, is not to be used to limit protection scope of the present invention.Within the spirit and principles in the present invention all, any modification of being done, be equal to replacement, improvement etc., all should be included within protection scope of the present invention.