CA3166079C - Methode de traitement, dispositif et dispositif electronique pour un enonce de question et de reponse - Google Patents
Methode de traitement, dispositif et dispositif electronique pour un enonce de question et de reponse Download PDFInfo
- Publication number
- CA3166079C CA3166079C CA3166079A CA3166079A CA3166079C CA 3166079 C CA3166079 C CA 3166079C CA 3166079 A CA3166079 A CA 3166079A CA 3166079 A CA3166079 A CA 3166079A CA 3166079 C CA3166079 C CA 3166079C
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- statement
- questioning
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- 238000003672 processing method Methods 0.000 title abstract description 12
- 238000000034 method Methods 0.000 claims abstract description 136
- 238000012545 processing Methods 0.000 claims abstract description 63
- 230000004044 response Effects 0.000 claims abstract description 12
- 238000004422 calculation algorithm Methods 0.000 claims description 124
- 230000008569 process Effects 0.000 claims description 49
- 238000001914 filtration Methods 0.000 claims description 13
- 238000007635 classification algorithm Methods 0.000 claims description 12
- 238000011403 purification operation Methods 0.000 claims description 12
- 238000004891 communication Methods 0.000 claims description 10
- 238000012423 maintenance Methods 0.000 claims description 10
- 238000005065 mining Methods 0.000 claims description 8
- 238000007781 pre-processing Methods 0.000 claims description 7
- 238000012216 screening Methods 0.000 claims description 7
- 238000012549 training Methods 0.000 claims description 7
- 238000004364 calculation method Methods 0.000 claims description 6
- 230000008030 elimination Effects 0.000 claims description 6
- 238000003379 elimination reaction Methods 0.000 claims description 6
- 230000014509 gene expression Effects 0.000 claims description 6
- 230000003993 interaction Effects 0.000 claims description 6
- 230000002123 temporal effect Effects 0.000 claims description 6
- 230000002411 adverse Effects 0.000 abstract description 2
- 230000000694 effects Effects 0.000 description 4
- 241000282412 Homo Species 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000002708 enhancing effect Effects 0.000 description 2
- 230000003252 repetitive effect Effects 0.000 description 2
- 238000004458 analytical method Methods 0.000 description 1
- 238000012937 correction Methods 0.000 description 1
- 238000007405 data analysis Methods 0.000 description 1
- 238000013500 data storage Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 230000001419 dependent effect Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000003058 natural language processing Methods 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/23—Updating
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
- G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
- G06F16/2465—Query processing support for facilitating data mining operations in structured databases
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/26—Visual data mining; Browsing structured data
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Mathematical Physics (AREA)
- Computational Linguistics (AREA)
- Artificial Intelligence (AREA)
- Human Computer Interaction (AREA)
- Fuzzy Systems (AREA)
- Probability & Statistics with Applications (AREA)
- Software Systems (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Abstract
La présente demande concerne un procédé de traitement dinstruction lié à des questions/réponses (ci-après dénommé « questions-réponses »), ainsi quun dispositif et un matériel électronique correspondants. Le procédé comprend la division de lenregistrement de session en des groupes de questions-réponses correspondants (chaque groupe comprenant au moins une déclaration de questionnement et une déclaration de réponse), létablissement dune règle de traitement à laquelle les groupes de questions-réponses correspondent, la division des groupes de questions-réponses en des paires de déclaration correspondantes (en fonction de la règle de traitement) et la mise à jour dune base de connaissances dun système de questions-réponses, en fonction des paires de déclaration. La présente demande réalise une mise à jour de la base de connaissances du système de questions-réponses en fonction danciens dossiers de questions-réponses et règle des problèmes antérieurs que les déclarations dinterrogation et les déclarations de réponse contenues dans les données des sessions humaines ne peuvent pas être analysées et extraites, ce qui ralentit la mise à jour de la base de connaissances et nuit au taux de réussite de la réponse.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110724705.8A CN113342955A (zh) | 2021-06-29 | 2021-06-29 | 一种问答语句的处理方法、装置及电子设备 |
| CN202110724705.8 | 2021-06-29 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA3166079A1 CA3166079A1 (fr) | 2022-12-29 |
| CA3166079C true CA3166079C (fr) | 2024-04-02 |
Family
ID=77481293
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA3166079A Active CA3166079C (fr) | 2021-06-29 | 2022-06-29 | Methode de traitement, dispositif et dispositif electronique pour un enonce de question et de reponse |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN113342955A (fr) |
| CA (1) | CA3166079C (fr) |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114121260A (zh) * | 2021-10-19 | 2022-03-01 | 上海清赟医药科技有限公司 | 基于意图识别的医疗问答方法 |
| CN116452212B (zh) * | 2023-04-24 | 2023-10-31 | 深圳迅销科技股份有限公司 | 一种智能客服商品知识库信息管理方法及系统 |
| CN117688165B (zh) * | 2024-02-04 | 2024-04-30 | 湘江实验室 | 多边缘协同的客服方法、装置、设备和可读存储介质 |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109508367A (zh) * | 2018-09-30 | 2019-03-22 | 厦门快商通信息技术有限公司 | 自动提取问答语料的方法、在线智能客服系统及电子设备 |
| CN112966089A (zh) * | 2021-03-26 | 2021-06-15 | 中国工商银行股份有限公司 | 基于知识库的问题处理方法、装置、设备、介质和产品 |
-
2021
- 2021-06-29 CN CN202110724705.8A patent/CN113342955A/zh not_active Withdrawn
-
2022
- 2022-06-29 CA CA3166079A patent/CA3166079C/fr active Active
Also Published As
| Publication number | Publication date |
|---|---|
| CA3166079A1 (fr) | 2022-12-29 |
| CN113342955A (zh) | 2021-09-03 |
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