CA3034904C - Defining and enforcing operational associations between configuration item classes in managed networks - Google Patents
Defining and enforcing operational associations between configuration item classes in managed networks Download PDFInfo
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- CA3034904C CA3034904C CA3034904A CA3034904A CA3034904C CA 3034904 C CA3034904 C CA 3034904C CA 3034904 A CA3034904 A CA 3034904A CA 3034904 A CA3034904 A CA 3034904A CA 3034904 C CA3034904 C CA 3034904C
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/28—Databases characterised by their database models, e.g. relational or object models
- G06F16/284—Relational databases
- G06F16/285—Clustering or classification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/28—Databases characterised by their database models, e.g. relational or object models
- G06F16/284—Relational databases
- G06F16/288—Entity relationship models
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
- G06F3/0482—Interaction with lists of selectable items, e.g. menus
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/12—Discovery or management of network topologies
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- Engineering & Computer Science (AREA)
- Databases & Information Systems (AREA)
- Theoretical Computer Science (AREA)
- General Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Human Computer Interaction (AREA)
- Computer And Data Communications (AREA)
- Stored Programmes (AREA)
- User Interface Of Digital Computer (AREA)
Claims (20)
1. A remote network management platfomi comprising:
a database containing representations of configuration items associated with a managed network that is managed by the remote network management platform, wherein the configuration items relate to computing devices and software applications disposed within the managed network, wherein each configuration item is a member of a configuration item class, and wherein configuration item classes include respective sets of configuration items that share common attributes; and a server device configured to:
obtain a plurality of preferred relationships for a particular configuration item class, wherein the preferred relationships define respective pairings of relationship types and target configuration item classes, wherein the relationship types define operational associations between the particular configuration item class and respective target configuration item classes, store, in the database, the plurality of preferred relationships as being associated with the particular configuration item class, and during definition or editing of a particular configuration item of the particular configuration item class, (i) cause indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided, (ii) receive a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and (iii) store, in the database, the particular configuration item with the Date Recue/Date Received 2022-05-16 particular relationship type and the particular target configuration item class as a relationship for the particular configuration item, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes; and preventing, by way of the graphical user interface, the client device from selecting of any pairing of relationship type and target configuration item class that is not in the plurality of preferred relationships.
a database containing representations of configuration items associated with a managed network that is managed by the remote network management platform, wherein the configuration items relate to computing devices and software applications disposed within the managed network, wherein each configuration item is a member of a configuration item class, and wherein configuration item classes include respective sets of configuration items that share common attributes; and a server device configured to:
obtain a plurality of preferred relationships for a particular configuration item class, wherein the preferred relationships define respective pairings of relationship types and target configuration item classes, wherein the relationship types define operational associations between the particular configuration item class and respective target configuration item classes, store, in the database, the plurality of preferred relationships as being associated with the particular configuration item class, and during definition or editing of a particular configuration item of the particular configuration item class, (i) cause indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided, (ii) receive a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and (iii) store, in the database, the particular configuration item with the Date Recue/Date Received 2022-05-16 particular relationship type and the particular target configuration item class as a relationship for the particular configuration item, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes; and preventing, by way of the graphical user interface, the client device from selecting of any pairing of relationship type and target configuration item class that is not in the plurality of preferred relationships.
2. The remote network management platform of claim 1, wherein obtaining the plurality of preferred relationships for the particular configuration item class comprises:
during or after definition of the particular configuration item class, transmitting, to a client device, a representation of a graphical user interface that allows selection of a candidate relationship type and a candidate target configuration item class for pairing;
receiving, from the client device and by way of the graphical user interface, selection of the candidate relationship type and the candidate target configuration item class; and pairing the candidate relationship type and the candidate target configuration item class as a preferred relationship of the particular configuration item class.
Date Recue/Date Received 2022-05-16
during or after definition of the particular configuration item class, transmitting, to a client device, a representation of a graphical user interface that allows selection of a candidate relationship type and a candidate target configuration item class for pairing;
receiving, from the client device and by way of the graphical user interface, selection of the candidate relationship type and the candidate target configuration item class; and pairing the candidate relationship type and the candidate target configuration item class as a preferred relationship of the particular configuration item class.
Date Recue/Date Received 2022-05-16
3. The remote network management platform of claim 2, wherein the graphical user interface that allows the selection of the candidate relationship type and the candidate target configuration item class for pairing allows the candidate relationship type and the candidate target configuration item class to be displayed in respective drop-down boxes.
4. The remote network management platform of claim 2, wherein candidate relationship types available for selection by way of the graphical user interface are limited based on the particular configuration item class.
5. The remote network management platform of claim 4, wherein candidate relationship types available for selection by way of the graphical user interface are limited based on the candidate target configuration item class.
6. The remote network management platform of claim 2, wherein candidate target configuration item classes available for selection by way of the graphical user interface are limited based on the particular configuration item class.
7. The remote network management platform of claim 2, wherein selection of the candidate relationship type and the candidate target configuration item class for pairing is permitted only when the client device is associated with a user who has been granted a privilege to define the preferred relationships.
Date Recue/Date Received 2022-05-16
Date Recue/Date Received 2022-05-16
8. The remote network management platform of claim 1, wherein one or more subclasses of the particular configuration item class inherit the preferred relationships for the particular configuration item class.
9. The remote network management platform of claim 1, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes in respectively associated drop-down boxes.
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes in respectively associated drop-down boxes.
10. A computer-implemented method, wherein a database disposed within a remote network management platform contains representations of configuration items associated with a managed network that is managed by the remote network management platfomi, wherein the configuration items relate to computing devices and software applications disposed within the managed network, wherein each configuration item is a member of a configuration item class, and wherein configuration item classes include respective sets of configuration items that share common attributes, the method comprising:
obtaining, by a server device disposed within a remote network management platform, a plurality of preferred relationships for a particular configuration item class, wherein the preferred relationships define respective pairings of relationship types and target configuration item classes, wherein the relationship types define operational Date Recue/Date Received 2022-05-16 associations between the particular configuration item class and respective target configuration item classes;
storing, in the database, the plurality of preferred relationships as being associated with the particular configuration item class; and during definition or editing of a particular configuration item of the particular configuration item class, the server device (i) causing indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided, (ii) receiving a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and (iii) storing, in the database, the particular configuration item with the particular relationship type and the particular target configuration item class as a relationship for the particular configuration item, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes; and preventing, by way of the graphical user interface, the client device from selecting of any pairing of relationship type and target configuration item class that is not in the plurality of preferred relationships.
obtaining, by a server device disposed within a remote network management platform, a plurality of preferred relationships for a particular configuration item class, wherein the preferred relationships define respective pairings of relationship types and target configuration item classes, wherein the relationship types define operational Date Recue/Date Received 2022-05-16 associations between the particular configuration item class and respective target configuration item classes;
storing, in the database, the plurality of preferred relationships as being associated with the particular configuration item class; and during definition or editing of a particular configuration item of the particular configuration item class, the server device (i) causing indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided, (ii) receiving a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and (iii) storing, in the database, the particular configuration item with the particular relationship type and the particular target configuration item class as a relationship for the particular configuration item, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes; and preventing, by way of the graphical user interface, the client device from selecting of any pairing of relationship type and target configuration item class that is not in the plurality of preferred relationships.
11. The computer-implemented method of claim 10, wherein obtaining the plurality of preferred relationships for the particular configuration item class comprises:
Date Recue/Date Received 2022-05-16 during or after definition of the particular configuration item class, transmitting, to a client device, a representation of a graphical user interface that allows selection of a candidate relationship type and a candidate target configuration item class for pairing;
receiving, from the client device and by way of the graphical user interface, selection of the candidate relationship type and the candidate target configuration item class; and pairing the candidate relationship type and the candidate target configuration item class as a preferred relationship of the particular configuration item class.
Date Recue/Date Received 2022-05-16 during or after definition of the particular configuration item class, transmitting, to a client device, a representation of a graphical user interface that allows selection of a candidate relationship type and a candidate target configuration item class for pairing;
receiving, from the client device and by way of the graphical user interface, selection of the candidate relationship type and the candidate target configuration item class; and pairing the candidate relationship type and the candidate target configuration item class as a preferred relationship of the particular configuration item class.
12. The computer-implemented method of claim 11, wherein transmitting the graphical user interface that allows the selection of the candidate relationship type and the candidate target configuration item class for pairing allows the candidate relationship type and the candidate target configuration item class to be displayed in respective drop-down boxes.
13. The computer-implemented method of claim 11, wherein candidate relationship types available for selection by way of the graphical user interface are limited based on the particular configuration item class.
14. The computer-implemented method of claim 11, wherein candidate target configuration item classes available for selection by way of the graphical user interface are limited based on the particular configuration item class.
Date Recue/Date Received 2022-05-16
Date Recue/Date Received 2022-05-16
15. The computer-implemented method of claim 11, wherein selection of the candidate relationship type and the candidate target configuration item class for pairing is permitted only when the client device is associated with a user who has been granted a privilege to define the preferred relationships.
16. The computer-implemented method of claim 10, wherein one or more subclasses of the particular configuration item class inherit the preferred relationships for the particular configuration item class.
17. The computer-implemented method of claim 10, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes in respectively associated drop-down boxes.
transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes in respectively associated drop-down boxes.
18. A non-transitory, tangible, computer-readable medium, wherein a database disposed within a remote network management platform contains representations of configuration items associated with a managed network that is managed by the remote network management platform, wherein the configuration items relate to computing devices and software applications disposed within the managed network, wherein each configuration item is a member of a configuration item class, and wherein configuration Date Recue/Date Received 2022-05-16 item classes include respective sets of configuration items that share common attributes, and wherein the non-transitory, tangible, computer-readable medium has stored thereon computer-executable program instructions that, upon execution by a server device disposed within the remote network management platform, cause the server device to perform operations comprising:
obtaining a plurality of preferred relationships for a particular configuration item class, wherein the preferred relationships define respective pairings of relationship types and target configuration item classes, wherein the relationship types define operational associations between the particular configuration item class and respective target configuration item classes;
storing, in the database, the plurality of preferred relationships as being associated with the particular configuration item class; and during definition or editing of a particular configuration item of the particular configuration item class, (i) causing indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided, (ii) receiving a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and (iii) storing, in the database, the particular configuration item with the particular relationship type and the particular target configuration item class as a relationship for the particular configuration item, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
Date Recue/Date Received 2022-05-16 transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes; and preventing, by way of the graphical user interface, the client device from selecting of any pairing of relationship type and target configuration item class that is not in the plurality of preferred relationships.
obtaining a plurality of preferred relationships for a particular configuration item class, wherein the preferred relationships define respective pairings of relationship types and target configuration item classes, wherein the relationship types define operational associations between the particular configuration item class and respective target configuration item classes;
storing, in the database, the plurality of preferred relationships as being associated with the particular configuration item class; and during definition or editing of a particular configuration item of the particular configuration item class, (i) causing indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided, (ii) receiving a selection of a particular relationship type and a particular target configuration item class in accordance with one of the indications, and (iii) storing, in the database, the particular configuration item with the particular relationship type and the particular target configuration item class as a relationship for the particular configuration item, wherein causing the indications of one or more of the respective pairings of relationship types and target configuration item classes from the plurality of preferred relationships to be visually provided comprises:
Date Recue/Date Received 2022-05-16 transmitting, to a client device, a representation of a graphical user interface that includes the indications of one or more of the respective pairings of relationship types and target configuration item classes; and preventing, by way of the graphical user interface, the client device from selecting of any pairing of relationship type and target configuration item class that is not in the plurality of preferred relationships.
19. The non-transitory, tangible, computer-readable medium of claim 18, wherein the computer-executable program instructions that, upon execution by a server device disposed within the remote network management platform, cause the server device to obtain the plurality of preferred relationships for the particular configuration item class comprises program instructions that, upon execution by a server device disposed within the remote network management platform, cause the server device to:
during or after definition of the particular configuration item class, transmit, to a client device, a representation of a graphical user interface that allows selection of a candidate relationship type and a candidate target configuration item class for pairing;
receive, from the client device and by way of the graphical user interface, selection of the candidate relationship type and the candidate target configuration item class; and pair the candidate relationship type and the candidate target configuration item class as a preferred relationship of the particular configuration item class.
Date Recue/Date Received 2022-05-16
during or after definition of the particular configuration item class, transmit, to a client device, a representation of a graphical user interface that allows selection of a candidate relationship type and a candidate target configuration item class for pairing;
receive, from the client device and by way of the graphical user interface, selection of the candidate relationship type and the candidate target configuration item class; and pair the candidate relationship type and the candidate target configuration item class as a preferred relationship of the particular configuration item class.
Date Recue/Date Received 2022-05-16
20. The non-transitory, tangible, computer-readable medium of claim 19, wherein candidate relationship types available for selection by way of the graphical user interface are limited based on the particular configuration item class.
Date Recue/Date Received 2022-05-16
Date Recue/Date Received 2022-05-16
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US15/907,049 | 2018-02-27 | ||
| US15/907,049 US10225160B1 (en) | 2018-02-27 | 2018-02-27 | Defining and enforcing operational associations between configuration item classes in managed networks |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA3034904A1 CA3034904A1 (en) | 2019-05-02 |
| CA3034904C true CA3034904C (en) | 2022-08-30 |
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| CA3034904A Active CA3034904C (en) | 2018-02-27 | 2019-02-26 | Defining and enforcing operational associations between configuration item classes in managed networks |
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| EP (1) | EP3531625A1 (en) |
| JP (1) | JP6661809B2 (en) |
| AU (2) | AU2019201387B2 (en) |
| CA (1) | CA3034904C (en) |
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| US11100075B2 (en) * | 2019-03-19 | 2021-08-24 | Servicenow, Inc. | Graphical user interfaces for incorporating complex data objects into a workflow |
| US10452360B1 (en) * | 2019-03-19 | 2019-10-22 | Servicenow, Inc. | Workflow support for dynamic action input |
| US11129159B2 (en) * | 2019-04-11 | 2021-09-21 | Servicenow, Inc. | Programmatic orchestration of cloud-based services |
| US11140042B2 (en) * | 2019-09-18 | 2021-10-05 | Servicenow, Inc. | Dictionary-based service mapping |
| CN113434450B (en) * | 2021-05-24 | 2023-08-22 | 中国航空工业集团公司沈阳飞机设计研究所 | Computer and terminal equipment matching method |
| CN114244696B (en) * | 2021-11-08 | 2023-09-22 | 网宿科技股份有限公司 | Deployment method and configuration platform of configuration information |
| US20240232214A9 (en) * | 2022-10-21 | 2024-07-11 | Elementum, Ltd. | Systems and methods for a data-driven workflow platform |
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| US6895586B1 (en) | 2000-08-30 | 2005-05-17 | Bmc Software | Enterprise management system and method which includes a common enterprise-wide namespace and prototype-based hierarchical inheritance |
| US7912813B2 (en) | 2007-07-03 | 2011-03-22 | International Business Machines Corporation | CMDB-based policy propagation |
| JP5141762B2 (en) * | 2008-03-31 | 2013-02-13 | 富士通株式会社 | Troubleshooting system, method and program therefor |
| US8166002B2 (en) * | 2008-06-24 | 2012-04-24 | International Business Machines Corporation | Flexible configuration item reconciliation based on data source prioritization and persistent ownership tracking |
| US9069749B1 (en) * | 2009-08-05 | 2015-06-30 | Spirent Communications, Inc. | Open RF test pack |
| US20110112973A1 (en) | 2009-11-09 | 2011-05-12 | Microsoft Corporation | Automation for Governance, Risk, and Compliance Management |
| US9467344B2 (en) * | 2010-03-26 | 2016-10-11 | Bmc Software, Inc. | Mechanism to display graphical IT infrastructure using configurable smart navigation |
| US20110296310A1 (en) * | 2010-05-27 | 2011-12-01 | Yuval Carmel | Determining whether a composite configuration item satisfies a compliance rule |
| US9860296B2 (en) * | 2012-03-23 | 2018-01-02 | Avaya Inc. | System and method for end-to-end call quality indication |
| US9178778B2 (en) * | 2012-03-23 | 2015-11-03 | Avaya Inc. | System and method for end-to-end RTCP |
| US20170026401A1 (en) * | 2015-07-24 | 2017-01-26 | ERPScan B.V. | System and method for threat visualization and risk correlation of connected software applications |
| US20170192942A1 (en) * | 2016-01-06 | 2017-07-06 | Google Inc. | Hierarchical positioned event dispatch |
| US10027744B2 (en) * | 2016-04-26 | 2018-07-17 | Servicenow, Inc. | Deployment of a network resource based on a containment structure |
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| AU2021200444A1 (en) | 2021-02-25 |
| AU2021200444B2 (en) | 2022-01-27 |
| EP3531625A1 (en) | 2019-08-28 |
| AU2019201387A1 (en) | 2019-09-12 |
| US10225160B1 (en) | 2019-03-05 |
| JP2019149162A (en) | 2019-09-05 |
| JP6661809B2 (en) | 2020-03-11 |
| CA3034904A1 (en) | 2019-05-02 |
| AU2019201387B2 (en) | 2020-11-12 |
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