CA2973596A1 - Systemes et procedes de gestion de messagerie dynamique automatisee - Google Patents

Systemes et procedes de gestion de messagerie dynamique automatisee Download PDF

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Publication number
CA2973596A1
CA2973596A1 CA2973596A CA2973596A CA2973596A1 CA 2973596 A1 CA2973596 A1 CA 2973596A1 CA 2973596 A CA2973596 A CA 2973596A CA 2973596 A CA2973596 A CA 2973596A CA 2973596 A1 CA2973596 A1 CA 2973596A1
Authority
CA
Canada
Prior art keywords
message
campaign
user
knowledge
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA2973596A
Other languages
English (en)
Inventor
Benjamin P. Brigham
Macgregor S. Gainor
Joseph M. Silverbears
Patrick D. Griffin
Jared Keller
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Conversica Inc
Original Assignee
Conversica Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US14/604,610 external-priority patent/US10026037B2/en
Priority claimed from US14/604,594 external-priority patent/US10803479B2/en
Priority claimed from US14/604,602 external-priority patent/US11042910B2/en
Application filed by Conversica Inc filed Critical Conversica Inc
Publication of CA2973596A1 publication Critical patent/CA2973596A1/fr
Abandoned legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

La présente invention concerne des systèmes et des procédés pour la gestion de messages dynamiques automatisés. Dans certains modes de réalisation, un magasin de données est peuplé avec au moins un ensemble de connaissances et au moins un ensemble de données d'entrée en réponse à une entrée d'utilisateur. Un développeur de campagne peut être fourni à l'utilisateur afin de générer et de lancer des campagnes. Une campagne est une série de messages conçue pour satisfaire au moins un objectif. Le développeur de campagne permet la création d'une campagne en permettant la composition d'une série de modèles de messages à champs variables. Les champs variables correspondent à des classes de données parmi les ensembles de connaissances et/ou des données d'entrée. Une fois que la campagne a été lancée, le système classe par catégorie les réponses à l'aide d'algorithmes. Ces classements ont des niveaux de confiance correspondants. Si le niveau de confiance est trop faible, l'intervention manuelle de l'utilisateur peut être nécessaire afin de déterminer quelle action ultérieure le système doit effectuer.
CA2973596A 2015-01-23 2016-01-23 Systemes et procedes de gestion de messagerie dynamique automatisee Abandoned CA2973596A1 (fr)

Applications Claiming Priority (7)

Application Number Priority Date Filing Date Title
US14/604,610 2015-01-23
US14/604,602 2015-01-23
US14/604,610 US10026037B2 (en) 2015-01-23 2015-01-23 Systems and methods for configuring knowledge sets and AI algorithms for automated message exchanges
US14/604,594 2015-01-23
US14/604,594 US10803479B2 (en) 2015-01-23 2015-01-23 Systems and methods for management of automated dynamic messaging
US14/604,602 US11042910B2 (en) 2015-01-23 2015-01-23 Systems and methods for processing message exchanges using artificial intelligence
PCT/US2016/014650 WO2016118944A1 (fr) 2015-01-23 2016-01-23 Systèmes et procédés de gestion de messagerie dynamique automatisée

Publications (1)

Publication Number Publication Date
CA2973596A1 true CA2973596A1 (fr) 2016-07-28

Family

ID=56417859

Family Applications (1)

Application Number Title Priority Date Filing Date
CA2973596A Abandoned CA2973596A1 (fr) 2015-01-23 2016-01-23 Systemes et procedes de gestion de messagerie dynamique automatisee

Country Status (5)

Country Link
EP (1) EP3248116A4 (fr)
JP (1) JP6916110B2 (fr)
CA (1) CA2973596A1 (fr)
HK (1) HK1246899A1 (fr)
WO (1) WO2016118944A1 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP6683377B1 (ja) * 2018-12-26 2020-04-22 ファーストアカウンティング株式会社 書類分類システム、書類分類装置、書類分類方法、書類分類プログラム

Family Cites Families (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002132661A (ja) * 2000-10-20 2002-05-10 Mitsubishi Electric Corp 自動応答装置及び自動応答方法及び自動応答プログラムを記録したコンピュータ読み取り可能な記録媒体
US7512580B2 (en) * 2005-08-04 2009-03-31 Sap Ag Confidence indicators for automated suggestions
WO2007056698A2 (fr) * 2005-11-03 2007-05-18 Wigglewireless, Inc. Systeme et procede de commercialisation multimedia
US7640158B2 (en) * 2005-11-08 2009-12-29 Multimodal Technologies, Inc. Automatic detection and application of editing patterns in draft documents
CN101802860A (zh) * 2007-07-09 2010-08-11 维蒂公开股份有限公司 移动设备销售和广告平台、方法及系统
US8949377B2 (en) * 2008-05-21 2015-02-03 The Delfin Project, Inc. Management system for a conversational system
JP2013517563A (ja) * 2010-01-15 2013-05-16 コンパス ラボズ，インク． ユーザ通信の解析システムおよび方法
DE202011111062U1 (de) * 2010-01-25 2019-02-19 Newvaluexchange Ltd. Vorrichtung und System für eine Digitalkonversationsmanagementplattform
US8751521B2 (en) * 2010-04-19 2014-06-10 Facebook, Inc. Personalized structured search queries for online social networks
US20120245925A1 (en) * 2011-03-25 2012-09-27 Aloke Guha Methods and devices for analyzing text
US8787553B2 (en) * 2011-09-22 2014-07-22 At&T Intellectual Property I, L.P. Implementing a network of intelligent virtual service agents to provide personalized automated responses
WO2013049687A1 (fr) * 2011-09-30 2013-04-04 Mail Bypass, Inc. Systèmes et procédés de distribution de messages
KR20140016133A (ko) * 2012-06-29 2014-02-07 인텔 코오퍼레이션 디지털 사인 상에 디스플레이할 광고를 선택하기 위한 방법 및 장치
US20140280225A1 (en) * 2013-03-15 2014-09-18 Sunnie SOUTHERN-BOUKERROU Information management system for grading and distributing information
US9116938B2 (en) * 2013-03-15 2015-08-25 Qualcomm Incorporated Updating index information when adding or removing documents
US20140279078A1 (en) * 2013-03-15 2014-09-18 Adchemy, Inc. Enriching An Advertiser's Product-Related Information
US9053423B2 (en) * 2013-03-25 2015-06-09 Xerox Corporation Assisted update of knowledge base for problem solving

Also Published As

Publication number Publication date
HK1246899A1 (zh) 2018-09-14
WO2016118944A1 (fr) 2016-07-28
EP3248116A1 (fr) 2017-11-29
JP2018512634A (ja) 2018-05-17
JP6916110B2 (ja) 2021-08-11
EP3248116A4 (fr) 2018-08-08

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EEER Examination request

Effective date: 20210107

EEER Examination request

Effective date: 20210107

EEER Examination request

Effective date: 20210107

FZDE Discontinued

Effective date: 20230524