CA2715777C - Method and system to generate mapping among a question and content with relevant answer - Google Patents
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Abstract
A method and system for generating mapping among a standard question and a content containing an answer is provided. The method comprising the steps of: receiving content from an author of the content, analyzing the received content, producing suggestions for standard questions and transmitting the suggested standard questions to the author of the content producer for approval, determining a number of approved standard questions for which the said received content provides answer for generating mapping between the said at least one approved standard question and the said content if the number of approved standard questions is more than one, or initiating an approval process for generating a new standard question related to the content if the number of approved questions is zero.
Description
METHOD AND SYSTEM TO GENERATE MAPPING AMONG A QUESTION AND
CONTENT WITH RELEVANT ANSWER
TECHNICAL FIELD
This invention relates to a method and system to generate mapping among a question and content with relevant answer, and a machine readable medium containing instructions to perform such method.
BACKGROUND
Search system typically matches a user's question to contents available on the network that may contain answer to the user's question. A search system contain a collection of standard questions and a mapping from standard questions to contents with relevant answers. Such search system allows user select a standard question by suggesting standard question(s) based on words forming the submitted question. Mapping from standard questions to contents with relevant answers is produced by converting a standard question into relevant keywords, using these relevant keywords to search relevant contents available on the network, ranking the found relevant contents on the network and selecting the top ranked contents as contents with answers.
Containing the same relevant keywords in content on the network and in the submitted question, does not mean that the content on the network always satisfies the need of a user. For instance, a user selects a standard question "How to make a birthday cake" to a search system. The search system returns a reference to the content with title "How to make a birthday cake" as the most relevant page. However, the content that this reference refers to, is a detailed introduction of 10 books about baking cakes. After going through significant number of contents, the user discovers a content which details recipes of delicious birthday cakes by a not well-known content producer. The content producer wanted to share his cake recipes for free for user connected to the network. This content did not contain the phrase "How to make a birthday cake" and word "recipes" in the page title or in the content itself.
The search system did not rank this content as the top, although it contained the most relevant answer to the user's question. Thus, there is a need for a system and method which generate a mapping between a standard question and content containing the answers to standard question in an effective way.
SUMMARY OF THE INVENTION
A method and system for generating mapping among a standard question and content includes; receiving content from a link received from the client of the content producer, analyzing the received content, producing suggestions for standard questions and transmitting to the client of the content producer for approval, determining the number of standard questions for which the said received content provides answer for, generating mapping between the said at least one standard question and the said content if the number of approved questions is more than one, initiating an approval processing of generating a new standard question related to the content if the number of approved questions is zero.
BRIEF DESCRIPTION OF THE DRAWINGS
The accompanying drawings together with the description, serve to explain the principles of the invention.
FIG. 1 is a diagram conceptually illustrating an exemplary search system which prepares a document with answers/search results responsive to a question/search query.
FIG. 2 is an exemplary flow chart illustrating operation of an exemplary search system which prepares a document with references to answers to user submitted questions using mapping.
FIG. 3 is an exemplary flow chart illustrating operation of an exemplary mapping system 500 which maps references to contents containing answers and a question according to present invention.
FIG. 4 illustrates a block diagram of an exemplary computer system on which the computer instructions can be executed to implement the methods of the present invention.
FIG. 5 illustrates an exemplary client-server environments which shows mapping server according to present invention.
FIG. 6 illustrates an exemplary data model for standard questions stored in mapping database/OS level files according to the present invention.
FIG. 7 illustrates an exemplary mapping management module according to the present invention.
FIG. 8 illustrates an exemplary code which is included in the header of the content by using metadata tags.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
FIG. 1 is a diagram conceptually illustrating an exemplary search system 100 which prepares a document with answers/search results responsive to a question/search query. The search system 100 uses database/OS level files 101 for storing and retrieving information. The search system 100 consists of multiple modules 102 103 104 105 106. Question query parsing module 102 parses the question/search query received from the client and transforms it into a search query
CONTENT WITH RELEVANT ANSWER
TECHNICAL FIELD
This invention relates to a method and system to generate mapping among a question and content with relevant answer, and a machine readable medium containing instructions to perform such method.
BACKGROUND
Search system typically matches a user's question to contents available on the network that may contain answer to the user's question. A search system contain a collection of standard questions and a mapping from standard questions to contents with relevant answers. Such search system allows user select a standard question by suggesting standard question(s) based on words forming the submitted question. Mapping from standard questions to contents with relevant answers is produced by converting a standard question into relevant keywords, using these relevant keywords to search relevant contents available on the network, ranking the found relevant contents on the network and selecting the top ranked contents as contents with answers.
Containing the same relevant keywords in content on the network and in the submitted question, does not mean that the content on the network always satisfies the need of a user. For instance, a user selects a standard question "How to make a birthday cake" to a search system. The search system returns a reference to the content with title "How to make a birthday cake" as the most relevant page. However, the content that this reference refers to, is a detailed introduction of 10 books about baking cakes. After going through significant number of contents, the user discovers a content which details recipes of delicious birthday cakes by a not well-known content producer. The content producer wanted to share his cake recipes for free for user connected to the network. This content did not contain the phrase "How to make a birthday cake" and word "recipes" in the page title or in the content itself.
The search system did not rank this content as the top, although it contained the most relevant answer to the user's question. Thus, there is a need for a system and method which generate a mapping between a standard question and content containing the answers to standard question in an effective way.
SUMMARY OF THE INVENTION
A method and system for generating mapping among a standard question and content includes; receiving content from a link received from the client of the content producer, analyzing the received content, producing suggestions for standard questions and transmitting to the client of the content producer for approval, determining the number of standard questions for which the said received content provides answer for, generating mapping between the said at least one standard question and the said content if the number of approved questions is more than one, initiating an approval processing of generating a new standard question related to the content if the number of approved questions is zero.
BRIEF DESCRIPTION OF THE DRAWINGS
The accompanying drawings together with the description, serve to explain the principles of the invention.
FIG. 1 is a diagram conceptually illustrating an exemplary search system which prepares a document with answers/search results responsive to a question/search query.
FIG. 2 is an exemplary flow chart illustrating operation of an exemplary search system which prepares a document with references to answers to user submitted questions using mapping.
FIG. 3 is an exemplary flow chart illustrating operation of an exemplary mapping system 500 which maps references to contents containing answers and a question according to present invention.
FIG. 4 illustrates a block diagram of an exemplary computer system on which the computer instructions can be executed to implement the methods of the present invention.
FIG. 5 illustrates an exemplary client-server environments which shows mapping server according to present invention.
FIG. 6 illustrates an exemplary data model for standard questions stored in mapping database/OS level files according to the present invention.
FIG. 7 illustrates an exemplary mapping management module according to the present invention.
FIG. 8 illustrates an exemplary code which is included in the header of the content by using metadata tags.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
FIG. 1 is a diagram conceptually illustrating an exemplary search system 100 which prepares a document with answers/search results responsive to a question/search query. The search system 100 uses database/OS level files 101 for storing and retrieving information. The search system 100 consists of multiple modules 102 103 104 105 106. Question query parsing module 102 parses the question/search query received from the client and transforms it into a search query
-2-which can be executed to retrieve information from database/OS level files 101. Query execution module 103 executes the search query and manages the result of the executed search query.
Indexing module 104 indexes contents available on the network. Ranking module 105 ranks the indexed contents. The ranking module 105 may use different algorithms to rank the contents.
Presentation module 106 prepares a document containing the search result and the advertisement FIG. 2 is a flow chart illustrating operation of an exemplary search system which prepares a document with references to contents containing answers responsive to a question. The operation starts when the search system receives a question/search query from the client (act 201). The search system parses the question/search query into keyword(s)/phrase(s) (act 202).
The search system searches the database/OS level files 101 for already defined standard questions (act 203). In case, an already defined standard question exists (act 204), the search system suggests the standard question for selection to the client (act 205). In case, the suggested standard question is selected at the client, the search system finds references to contents containing standard answers using an index based mapping from standard questions to contents with relevant answers mapping (act 206 act 207). In case, the end user does not select the suggested standard question, the search system finds relevant references to the contents using relevant keywords and already defined indexes (act 206 act 208).
The search system ranks the references to the contents (act 209). The search system prepares a document containing the ranked references to the contents (act 210) and sends the prepared document to the client (act 211).
FIG. 3 is an exemplary flow chart illustrating operation of an exemplary mapping system 500 which maps references to contents containing answers and a question according to present invention. FIG. 5 illustrates an exemplary mapping system 500 in details. The mapping system 500 receives a reference such as a URL for content or it receives content itself from the client (act 301).
The mapping system 500 analyzes the content (act 302) and produces list of keyword(s)/phrase(s) relevant to the content (act 303). Based on the list of keyword(s)/phrase(s), the mapping system 500 produces standard question suggestion(s) (act 304). The mapping system 500 sends standard question suggestion(s) to the client (act 305). In case, the mapping system 500 receives an approval for standard question suggestion(s), the mapping system 500 generates mapping between standard question suggestion(s) and the reference to the content (act 306 and act 307).
This generated mapping is transferred to the search system 100 506 and stored in the database/OS level files of the search system 101 (act 307). The mapping system 500 also generate code that can be added to the content and is used to identify the standard answer the content provides (act 308). In case, the mapping system 500 generates proposal for a new standard question which is not already a standard question and sends it to the client for approval (act 306 and act 309). In case, the mapping system
Indexing module 104 indexes contents available on the network. Ranking module 105 ranks the indexed contents. The ranking module 105 may use different algorithms to rank the contents.
Presentation module 106 prepares a document containing the search result and the advertisement FIG. 2 is a flow chart illustrating operation of an exemplary search system which prepares a document with references to contents containing answers responsive to a question. The operation starts when the search system receives a question/search query from the client (act 201). The search system parses the question/search query into keyword(s)/phrase(s) (act 202).
The search system searches the database/OS level files 101 for already defined standard questions (act 203). In case, an already defined standard question exists (act 204), the search system suggests the standard question for selection to the client (act 205). In case, the suggested standard question is selected at the client, the search system finds references to contents containing standard answers using an index based mapping from standard questions to contents with relevant answers mapping (act 206 act 207). In case, the end user does not select the suggested standard question, the search system finds relevant references to the contents using relevant keywords and already defined indexes (act 206 act 208).
The search system ranks the references to the contents (act 209). The search system prepares a document containing the ranked references to the contents (act 210) and sends the prepared document to the client (act 211).
FIG. 3 is an exemplary flow chart illustrating operation of an exemplary mapping system 500 which maps references to contents containing answers and a question according to present invention. FIG. 5 illustrates an exemplary mapping system 500 in details. The mapping system 500 receives a reference such as a URL for content or it receives content itself from the client (act 301).
The mapping system 500 analyzes the content (act 302) and produces list of keyword(s)/phrase(s) relevant to the content (act 303). Based on the list of keyword(s)/phrase(s), the mapping system 500 produces standard question suggestion(s) (act 304). The mapping system 500 sends standard question suggestion(s) to the client (act 305). In case, the mapping system 500 receives an approval for standard question suggestion(s), the mapping system 500 generates mapping between standard question suggestion(s) and the reference to the content (act 306 and act 307).
This generated mapping is transferred to the search system 100 506 and stored in the database/OS level files of the search system 101 (act 307). The mapping system 500 also generate code that can be added to the content and is used to identify the standard answer the content provides (act 308). In case, the mapping system 500 generates proposal for a new standard question which is not already a standard question and sends it to the client for approval (act 306 and act 309). In case, the mapping system
-3-500 receives an approval for proposed new question, the mapping system 500 stores the proposal for new question for approval process (act 310 and act 311). In case, the mapping system 500 does not receive an approval for proposed new question, the mapping system 500 receives a proposal for new question from the client (act 312). The proposal for new question from the client is stored in the database/OS level files of the mapping system 500 for approval process (act 311). After approval process is complete, the newly approved question is available as question suggestion at act 304.
FIG. 4 shows a block diagram of an example computer system 400 on which the computer instructions can be executed to implement the methods of the present invention. Computing devices such as laptop, desktop, server, cluster, virtual machine, mainframe, wireless telephone, wired telephone, a personal digital assistance are examples of such computer system 400. Processor 401 can be microprocessor, digital signal processor, a conventional processor, micro-controller, virtual machine or any logic that executes computer instructions. Memory 402 can be any kind of memory device such as read only memory (ROM), random access memory (RAM) and flash memory.
Storage device 403 can be any medium which can be used as persistence storage.
For example, hard drive, tape drive, optical disk drive and disk arrays. Input device 404 is used to input external data and can be any kind of device such as mouse, trackball, light pen, biometric mechanism including voice recognition. Output device 405 can be any kind of device used for data output. For example, cathode-ray-tube (CRT) monitor, plasma display, crystal display, projector, printer and speaker.
Communication interface 406 can be a interface to any kind of network such as internet, intranet, local area network, wide area network, a telephone network such as Public Switched Telephone Network, or combination of different kinds of networks. Bus 407 is used to communicate information and commands between different sub systems 401 402 403 404 405 406. Bus 407 may be implemented using any kind of data transfer technology such as USB, serial connection, parallel connection and circuit board connections. In some embodiments, the storage device 403 may connect to the example computer system 400 using communication interface 406.
FIG. 5 illustrates an exemplary client-server environment which maps a standard question to contents containing answers according to present invention. The standard questions are managed by mapping system 500 which stores standard questions in the mapping database/OS
level files 501.
The mapping system 500 contains mapping management module 502 and mapping query processing module 503 to process information stored in the mapping database/OS
level files 501.
The mapping management module 502 manages the data in the mapping database/OS
level files 501. The mapping query processing module 503 processes queries related to the standard questions stored in the database or OS level files. The mapping management module 502 and
FIG. 4 shows a block diagram of an example computer system 400 on which the computer instructions can be executed to implement the methods of the present invention. Computing devices such as laptop, desktop, server, cluster, virtual machine, mainframe, wireless telephone, wired telephone, a personal digital assistance are examples of such computer system 400. Processor 401 can be microprocessor, digital signal processor, a conventional processor, micro-controller, virtual machine or any logic that executes computer instructions. Memory 402 can be any kind of memory device such as read only memory (ROM), random access memory (RAM) and flash memory.
Storage device 403 can be any medium which can be used as persistence storage.
For example, hard drive, tape drive, optical disk drive and disk arrays. Input device 404 is used to input external data and can be any kind of device such as mouse, trackball, light pen, biometric mechanism including voice recognition. Output device 405 can be any kind of device used for data output. For example, cathode-ray-tube (CRT) monitor, plasma display, crystal display, projector, printer and speaker.
Communication interface 406 can be a interface to any kind of network such as internet, intranet, local area network, wide area network, a telephone network such as Public Switched Telephone Network, or combination of different kinds of networks. Bus 407 is used to communicate information and commands between different sub systems 401 402 403 404 405 406. Bus 407 may be implemented using any kind of data transfer technology such as USB, serial connection, parallel connection and circuit board connections. In some embodiments, the storage device 403 may connect to the example computer system 400 using communication interface 406.
FIG. 5 illustrates an exemplary client-server environment which maps a standard question to contents containing answers according to present invention. The standard questions are managed by mapping system 500 which stores standard questions in the mapping database/OS
level files 501.
The mapping system 500 contains mapping management module 502 and mapping query processing module 503 to process information stored in the mapping database/OS
level files 501.
The mapping management module 502 manages the data in the mapping database/OS
level files 501. The mapping query processing module 503 processes queries related to the standard questions stored in the database or OS level files. The mapping management module 502 and
-4-the mapping query processing module 503 implements the flow chart in FIG. 3.
The mapping management client 504 connects to the mapping system 500 through network 505.
The mapping management client 504 manages the mapping database/OS level files 501 and is mainly used by the mapping system 500 system administrators. Client/server of content provider 507, client/server of content creator 508, client/server of other users 509 and search systems 506 connect with the mapping system 500 through network 505 and exchanges information.
FIG. 6 illustrates an exemplary data model 600 for standard questions stored in mapping database/OS level files 501 according to the present invention. Question IDs 601 is a collection of unique question IDs and their metadata. Question full expressions 602 is a collection of different questions looking for the same information. At least one question full expression in the Question full expressions 602 is associated with a question ID in Question IDs 601. For instance: expressions "What is autism?", and "Tell me something about autism!" and "Do you know anything about autism?" are three question full expressions associated with the same question IT) in Question IDs 601. A question full expression stored in the Question full expressions 602 is a collection of question expression parts stored in Question expression parts 603. For instance; the a question full expression "Tell me something about autism!" is a collection of two question expression parts: "Tell me something about" and "autism". The question expression parts importance 604 stores the importance of question expression parts stored in Question expression parts 603. For example:
question expression part "autism" has higher importance than question expression part "Tell me something about". Relevant domains 605 contains the name of the domain of a question id stored in Question IDs 601 or a question full expression stored in Question full expressions 602. For example: the question full expression "Tell me something about autism!"
belongs to relevant domain "medical". A relevant domain stored in Relevant domain 605 can have hierarchical structure. For example: relevant domain 605 "medical:mental health" refers to a parent-child relationship between relevant domain "medical" and relevant domain "mental health". Sets of keywords/phrases 606 are keywords/phrases that are associated with a question ID stored in Question IDs 601 or a question full expression stored in Question full expression 602. For example: "definition, autism" is a set of keywords that is associated with a question full expression "Tell me something about autism!". Keyword/phrase importance 607 stores the importance information for a set of keywords/phrases stored in Set of keywords/phrases 606. For example: for a set of keywords "definition, autism" both keywords "definition" and "autism"
have high importance. Matching rules 608 contains rules that can be used to match and rank standard questions in the mapping database/OS level files 501 with a question received through the client.
The user of the mapping system 500 searches the data model 600 for standard questions using a
The mapping management client 504 connects to the mapping system 500 through network 505.
The mapping management client 504 manages the mapping database/OS level files 501 and is mainly used by the mapping system 500 system administrators. Client/server of content provider 507, client/server of content creator 508, client/server of other users 509 and search systems 506 connect with the mapping system 500 through network 505 and exchanges information.
FIG. 6 illustrates an exemplary data model 600 for standard questions stored in mapping database/OS level files 501 according to the present invention. Question IDs 601 is a collection of unique question IDs and their metadata. Question full expressions 602 is a collection of different questions looking for the same information. At least one question full expression in the Question full expressions 602 is associated with a question ID in Question IDs 601. For instance: expressions "What is autism?", and "Tell me something about autism!" and "Do you know anything about autism?" are three question full expressions associated with the same question IT) in Question IDs 601. A question full expression stored in the Question full expressions 602 is a collection of question expression parts stored in Question expression parts 603. For instance; the a question full expression "Tell me something about autism!" is a collection of two question expression parts: "Tell me something about" and "autism". The question expression parts importance 604 stores the importance of question expression parts stored in Question expression parts 603. For example:
question expression part "autism" has higher importance than question expression part "Tell me something about". Relevant domains 605 contains the name of the domain of a question id stored in Question IDs 601 or a question full expression stored in Question full expressions 602. For example: the question full expression "Tell me something about autism!"
belongs to relevant domain "medical". A relevant domain stored in Relevant domain 605 can have hierarchical structure. For example: relevant domain 605 "medical:mental health" refers to a parent-child relationship between relevant domain "medical" and relevant domain "mental health". Sets of keywords/phrases 606 are keywords/phrases that are associated with a question ID stored in Question IDs 601 or a question full expression stored in Question full expression 602. For example: "definition, autism" is a set of keywords that is associated with a question full expression "Tell me something about autism!". Keyword/phrase importance 607 stores the importance information for a set of keywords/phrases stored in Set of keywords/phrases 606. For example: for a set of keywords "definition, autism" both keywords "definition" and "autism"
have high importance. Matching rules 608 contains rules that can be used to match and rank standard questions in the mapping database/OS level files 501 with a question received through the client.
The user of the mapping system 500 searches the data model 600 for standard questions using a
-5-graphical user interface.
FIG. 7 illustrates an exemplary mapping management module 502 700 according to the present invention. Access control logic 701 defines and control the access to data in the mapping database/OS level files 501. Change approval logic 702 approves the review and approval process of proposal for new questions. Modification logic 703 controls the modification to data in the mapping database/OS level files 501. Life cycle management logic 704 controls the life cycle of the standard questions in the mapping database/OS level files 501. Trend analysis logic 705 analyzes the usage of the already defined standard questions and newly created standard questions in the mapping database/OS level files 501. Payment logic 706 manages the cost of using the mapping system 500. Interface management logic 707 manages the interface with the external clients 504 506 507 508.
FIG. 8 illustrates an exemplary code 800 which is included in the header of the content. The exemplary code 800 uses meta tags. Meta tags are used to associate metadata to the content. The mapping system 500 may include this exemplary code 800 in the content. The name attribute SEARCH ENGINE NAME _1 801 of first meta tag indicates that this meta tag is used for selecting search systems for which the metadata is intended for. "* -C" as value for content attribute of first meta tag indicates that the metadata is intended for all search system except search system C. The name attribute SEARCH ENGINE_QUESTION_ ID_ 1 802 of second meta tag indicates that the second meta tag is used for indicating questions for which the content provides answers for. The value of "ABCD123456::ANCHOR1 EFGH789012::ANCHOR2 " for content attribute of second meta tag indicates that the answer to standard question ABCD123456 is located at anchor ANCHOR1, while answer to standard question EFGH789012 is located at ANCHOR2.
"::" is used as a separator. The use of _1 at the end of name attribute "SEARCH_ENGINE_NAME_1" 801 and name attribute "SEARCH ENGINE QUESTION ID 1" 802 indicate that these name _ _ attributes of meta tag belongs to group 1 of metadata. The question IDs 601 such as ABCD123456 and EFGH789012 are generated at act 308, while the content creator/provider has supplemented the anchor information to the meta tag. In this example, meta tag is used to add standard question information to add to the content to allow a search system determine what is the question this content provides answer for. When multiple contents provide the answer to the same questions, the search system uses the ranking module to rank the contents. However, in other embodiments, standard question information may be associated to the content in different format. Such association may be located at the same local location as the content or located at another network location.
Term "set" means one or more of something.
All computers stores information as string of characters (It is a prior art and an essential
FIG. 7 illustrates an exemplary mapping management module 502 700 according to the present invention. Access control logic 701 defines and control the access to data in the mapping database/OS level files 501. Change approval logic 702 approves the review and approval process of proposal for new questions. Modification logic 703 controls the modification to data in the mapping database/OS level files 501. Life cycle management logic 704 controls the life cycle of the standard questions in the mapping database/OS level files 501. Trend analysis logic 705 analyzes the usage of the already defined standard questions and newly created standard questions in the mapping database/OS level files 501. Payment logic 706 manages the cost of using the mapping system 500. Interface management logic 707 manages the interface with the external clients 504 506 507 508.
FIG. 8 illustrates an exemplary code 800 which is included in the header of the content. The exemplary code 800 uses meta tags. Meta tags are used to associate metadata to the content. The mapping system 500 may include this exemplary code 800 in the content. The name attribute SEARCH ENGINE NAME _1 801 of first meta tag indicates that this meta tag is used for selecting search systems for which the metadata is intended for. "* -C" as value for content attribute of first meta tag indicates that the metadata is intended for all search system except search system C. The name attribute SEARCH ENGINE_QUESTION_ ID_ 1 802 of second meta tag indicates that the second meta tag is used for indicating questions for which the content provides answers for. The value of "ABCD123456::ANCHOR1 EFGH789012::ANCHOR2 " for content attribute of second meta tag indicates that the answer to standard question ABCD123456 is located at anchor ANCHOR1, while answer to standard question EFGH789012 is located at ANCHOR2.
"::" is used as a separator. The use of _1 at the end of name attribute "SEARCH_ENGINE_NAME_1" 801 and name attribute "SEARCH ENGINE QUESTION ID 1" 802 indicate that these name _ _ attributes of meta tag belongs to group 1 of metadata. The question IDs 601 such as ABCD123456 and EFGH789012 are generated at act 308, while the content creator/provider has supplemented the anchor information to the meta tag. In this example, meta tag is used to add standard question information to add to the content to allow a search system determine what is the question this content provides answer for. When multiple contents provide the answer to the same questions, the search system uses the ranking module to rank the contents. However, in other embodiments, standard question information may be associated to the content in different format. Such association may be located at the same local location as the content or located at another network location.
Term "set" means one or more of something.
All computers stores information as string of characters (It is a prior art and an essential
-6-Nit feature of computers running a software).
It is to be understood that while the detailed description describes the present invention, the foregoing description is for illustrative purpose and does not limit the scope of the present invention which is defined by the scope of the appended claims. Other embodiments, arrangements and equivalents will be evident to those skilled in the art. Such other embodiments, arrangements and equivalents are within the scope of the present invention as defined by the appended claims.
It is to be understood that while the detailed description describes the present invention, the foregoing description is for illustrative purpose and does not limit the scope of the present invention which is defined by the scope of the appended claims. Other embodiments, arrangements and equivalents will be evident to those skilled in the art. Such other embodiments, arrangements and equivalents are within the scope of the present invention as defined by the appended claims.
-7-
Claims (71)
1. A mapping system, the mapping system comprising:
one or more processors coupled to a memory;
the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memoiy, cause the mapping system to:
a. analyze an electronic content contained in the memory and identifying, by the one or more processors coupled to the memory, one or more relevant keywords and one or more relevant phrases from the analyzed electronic content;
1 0 b. determine, by the one or more processors coupled to the memory, one or more uniquely identified Question IDs by cross-referencing a plurality of standard questions contained in the memory and the identified one or more relevant keywords and the identified one or more relevant phrases wherein a standard question in the plurality of standard questions comprising:
a uniquely identified Question ID, one or more question full expressions associated with the uniquely identified Question ID;
c. retrieve an approval indication from the memory, by the one or more processors coupled to the memory, wherein the approval indication indicates approval or disapproval for the determined one or rnore uniquely identified Questions IDs;
d. evaluate, by the one or more processors coupled to the memory, a first condition and a second condition based on the retrieved approval indication indicating disapproval or approval for the determined one or rnore uniquely identified Questions IDs;
e. when the first condition is satisfied:
generate in the memory, by the one or more processors coupled to the memory, a proposal for at least one new standard question by using the identified one or more relevant keywords and the identified one or more relevant phrases;
retrieve from the rnemory, by the one or more processors coupled to the memory, an approval indicator for the at least one generated proposed new standard question or a replacement for the at least one generated proposed new standard question;
add to the memory, by the one or more processors coupled to the memory, the at least one generated proposed new standard question or the replacement for the at least one generated proposed new standard question for approval;
retrieve from the mernory, by the one or more processors coupled to the memory, a first approval status of the generated at least one proposed new standard question contained in the memory or a second approval status of the replacement for the generated at least one proposed new standard question contained in the memory;
add, by the one or more processors coupled to the memory, in the plurality of standard questions contained in the memory, at least one new standard question when the first approval status for the generated proposed at least one new standard question or the second approval status for the replacement for the generated proposed at least one new standard question indicates approval;
f. when the second condition is satisfied, generate in the memory, by the one or more processors coupled to the memory, a mapping between the electronic content and the determined one or more uniquely identified Question IDs.
one or more processors coupled to a memory;
the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memoiy, cause the mapping system to:
a. analyze an electronic content contained in the memory and identifying, by the one or more processors coupled to the memory, one or more relevant keywords and one or more relevant phrases from the analyzed electronic content;
1 0 b. determine, by the one or more processors coupled to the memory, one or more uniquely identified Question IDs by cross-referencing a plurality of standard questions contained in the memory and the identified one or more relevant keywords and the identified one or more relevant phrases wherein a standard question in the plurality of standard questions comprising:
a uniquely identified Question ID, one or more question full expressions associated with the uniquely identified Question ID;
c. retrieve an approval indication from the memory, by the one or more processors coupled to the memory, wherein the approval indication indicates approval or disapproval for the determined one or rnore uniquely identified Questions IDs;
d. evaluate, by the one or more processors coupled to the memory, a first condition and a second condition based on the retrieved approval indication indicating disapproval or approval for the determined one or rnore uniquely identified Questions IDs;
e. when the first condition is satisfied:
generate in the memory, by the one or more processors coupled to the memory, a proposal for at least one new standard question by using the identified one or more relevant keywords and the identified one or more relevant phrases;
retrieve from the rnemory, by the one or more processors coupled to the memory, an approval indicator for the at least one generated proposed new standard question or a replacement for the at least one generated proposed new standard question;
add to the memory, by the one or more processors coupled to the memory, the at least one generated proposed new standard question or the replacement for the at least one generated proposed new standard question for approval;
retrieve from the mernory, by the one or more processors coupled to the memory, a first approval status of the generated at least one proposed new standard question contained in the memory or a second approval status of the replacement for the generated at least one proposed new standard question contained in the memory;
add, by the one or more processors coupled to the memory, in the plurality of standard questions contained in the memory, at least one new standard question when the first approval status for the generated proposed at least one new standard question or the second approval status for the replacement for the generated proposed at least one new standard question indicates approval;
f. when the second condition is satisfied, generate in the memory, by the one or more processors coupled to the memory, a mapping between the electronic content and the determined one or more uniquely identified Question IDs.
2. The mapping system according to Claim 1, wherein the memory thrther contains a set of keywords associated with the uniquely identified Question ID.
3. The mapping system according to Claim 2, wherein the memory further contains one or more importance indicators associated with the set of keywords.
4. The mapping system according to Clairn 1, wherein the memory further contains a set of phrases associated with the uniquely identified Question ID.
5. The mapping system according to Claim 4, wherein the memory further contains one or more importance indicators associated with the set of phrases.
6. The mapping system according to Claim 1, wherein the memory further contains a set of keywords associated with the one or more question full expressions.
7. The mapping system according to Claim 6, wherein the rnemory further contains one or more importance indicators associated with the set of keywords.
8. The mapping system according to Claim 1, wherein the memory further contains a set of phrases associated with the one or more question full expressions.
9. The mapping system according to Claim 8, wherein the rnemory further contains one or more importance indicators associated with the set of phrases.
10. The mapping system according to Claim 1, wherein the memory further contains one or more parts of the question full expressions associated with the one or more question full expressions.
CA 271.5777 2022-09-04
CA 271.5777 2022-09-04
11. The mapping system according to Claim 10, wherein the memory further contains one or more importance indicators associated with the one or more parts of the question full expressions.
12. The mapping system according to Claim 1, wherein the mernory further contains one or more domains associated with the standard question.
13. The mapping system according to Claim 12, wherein the memory further contains one or more parent child relationship information among members of the one or more domains associated with the standard question.
14. The rnapping system according to Claim 1, wherein the memory further contains one or more matching rules which match and rank the one or more standard questions contained in the memory with a question received.
15. The mapping system according to Claim 1; wherein the memory further contains one or more metadata associated with the standard question.
16. The mapping system according to Claim 1, further comprising a network interface.
17. The mapping system according to Claim 16, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to receive in the memory, the electronic content, through the network interface.
18. The mapping system according to Claim 16, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to receive in the memory, the approval indication indicating approval or disapproval for the determined one or more uniquely identified Questions IDs through the network interface.
19. The rnapping system according to Clairn 16, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to receive in the memory, the first approval status for the generated proposed at least one new standard question through the network interface.
20. The rnapping system according to Claim 16, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to set in the memory the second approval status indicating approval or disapproval to replacement for the generated proposed new standard question through the network interface.
21. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the mernory, cause the mapping system to receive in the membly, the plurality of standard questions from a database.
22. The mapping system according to Claim 21, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to process queries related to the plurality of standard questions stored in the database.
23. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to receive in the memory, the plurality of standard questions frorri one or rnore operating system level files.
24. The mapping system accoreing to Claim 23, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to process queries related to the plurality of standard questions stored in the one or more operating system level files.
25. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to determine one or more exact locations of one or more answers related to the determined one or more uniquely identified Question IDs by analyzing the electronic content contained in the memory.
26. The mapping system according to Claim 25, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to associate the one or more exact locations of the one or more answers to the mapping contained in the memory.
27. The mapping systern according to Claim 25, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to associate a URL associated with the electronic content to the mapping contained in the memory.
28. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to control access to the plurality of standard questions contained in the memory.
29. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to:
receive in the memory, by the one or more processors coupled to the memory, one or more search system identifiers;
determine, by the one or more processors coupled to the metnory, one or more network locations associated with the one or more search system identifiers;
electronically transfer, by the one or more processors coupled to the memory, the generated mappings frorn the memory to the determined one or more network locations.
receive in the memory, by the one or more processors coupled to the memory, one or more search system identifiers;
determine, by the one or more processors coupled to the metnory, one or more network locations associated with the one or more search system identifiers;
electronically transfer, by the one or more processors coupled to the memory, the generated mappings frorn the memory to the determined one or more network locations.
30. The mapping system according to Claim 1 wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to record usage of the plurality of standard questions contained in the memory.
31. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to perform life cycle management of the plurality of standard questions contained in the memory.
32. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by thq one or more processors coupled to the memory, cause the mapping system to manage cost of using the plurality of standard questions contained in the memory.
33. The mapping system according to Claim 16, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to manage a plurality of external interfaces to communicate with one or more external clients through the network interface.
34. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to receive search requests for the standard questions through a graphical user interface.
35. The mapping system according to Claim 1, wherein the memory further comprising computer-readable instructions that, when executed by the one or more processors coupled to the memory, cause the mapping system to:
retrieve from the memory, by the one or more processors coupled to the memory, an indication of the electronic content modification;
generate a modified version of the electronic content in the memory, by the one or more processors coupled to the memory, which includes:
the uniquely identified Question ID related to the electronic content, the one or more locations of one or more answers to the one or more uniquely identified Question ID within the electronic content.
retrieve from the memory, by the one or more processors coupled to the memory, an indication of the electronic content modification;
generate a modified version of the electronic content in the memory, by the one or more processors coupled to the memory, which includes:
the uniquely identified Question ID related to the electronic content, the one or more locations of one or more answers to the one or more uniquely identified Question ID within the electronic content.
36. A computer-implemented mapping method executed on a computing device comprising of one or more processors coupled to a memory, the computer-implemented mapping method comprising steps of:
a. analyzing an electronic content contained in the memory and identifying, by the one or more processors coupled to the memory, one or more relevant keywords and one or more relevant phrases from the analyzed electronic content;
b. determining, by the one or more processors coupled to the memory, one or more uniquely identified Question IDs by cross-referencing a plurality of standard questions contained in the memory and the identified one or more relevant keywords and the identified one or more relevant phrases wherein a standard question in the plurality of standard questions comprising:
a uniquely identified Question ID, one or more question full expressions associated with the uniquely identified Question ID;
c. retrieving an approval indication from the memory, by the one or more processors coupled to the memory, wherein the approval indication indicates approval or disapproval for the determined one or more uniquely identified Questions IDs;
d. evaluating, by the one or more processors coupled to the rnemory, a first condition and a second condition based on the retrieved approval indication indicating disapproval or approval for the determined one or more uniquely -identified Questions IDs;
e. when the first condition is satisfied:
generating in the memory, by the one or more processors coupled to the memory, a proposal for at least one new standard question by using the identified one or more relevant keywords and the identified one or more relevant phrases;
retrieving from the memory, by the one or more processors coupled to the memory, an approval indicator for the at least one generated proposed new standard question or a replacement for the at least one generated proposed new standard question;
adding to the memory, by the one or more processors coupled to the memory, the at least one generated proposed new standard question or the replacement for the at least one generated proposed new standard question for approval;
retrieving from the memory, by the one or more processors coupled to the memory, a first approval status of the generated at least one proposed new standard question contained in the memory or a second approval status of the replacement for the generated at least one proposed new standard question contained in the memory;
adding, by the one or more processors coupled to the memory, in the plurality of standard questions contained in the memory, at least one new standard question when the first approval status for the generated proposed at least one new standard question or the second approval status for the replacement for the generated proposed at least one new standard question indicates approval;
f. when the second condition is satisfied, generating in the memory, by the one or more processors coupled to the memory, a mapping between the electronic content and the determined one or more uniquely identified Question IDs.
a. analyzing an electronic content contained in the memory and identifying, by the one or more processors coupled to the memory, one or more relevant keywords and one or more relevant phrases from the analyzed electronic content;
b. determining, by the one or more processors coupled to the memory, one or more uniquely identified Question IDs by cross-referencing a plurality of standard questions contained in the memory and the identified one or more relevant keywords and the identified one or more relevant phrases wherein a standard question in the plurality of standard questions comprising:
a uniquely identified Question ID, one or more question full expressions associated with the uniquely identified Question ID;
c. retrieving an approval indication from the memory, by the one or more processors coupled to the memory, wherein the approval indication indicates approval or disapproval for the determined one or more uniquely identified Questions IDs;
d. evaluating, by the one or more processors coupled to the rnemory, a first condition and a second condition based on the retrieved approval indication indicating disapproval or approval for the determined one or more uniquely -identified Questions IDs;
e. when the first condition is satisfied:
generating in the memory, by the one or more processors coupled to the memory, a proposal for at least one new standard question by using the identified one or more relevant keywords and the identified one or more relevant phrases;
retrieving from the memory, by the one or more processors coupled to the memory, an approval indicator for the at least one generated proposed new standard question or a replacement for the at least one generated proposed new standard question;
adding to the memory, by the one or more processors coupled to the memory, the at least one generated proposed new standard question or the replacement for the at least one generated proposed new standard question for approval;
retrieving from the memory, by the one or more processors coupled to the memory, a first approval status of the generated at least one proposed new standard question contained in the memory or a second approval status of the replacement for the generated at least one proposed new standard question contained in the memory;
adding, by the one or more processors coupled to the memory, in the plurality of standard questions contained in the memory, at least one new standard question when the first approval status for the generated proposed at least one new standard question or the second approval status for the replacement for the generated proposed at least one new standard question indicates approval;
f. when the second condition is satisfied, generating in the memory, by the one or more processors coupled to the memory, a mapping between the electronic content and the determined one or more uniquely identified Question IDs.
37. The computer-implemented mapping method according to Claim 36, wherein the memory further contains a set of keywords associated with the uniquely identified Question ID.
38. The computer-implemented mapping method according to Claim 37, wherein the memory further contains one or more importance indicators associated with the set of keywords.
39. The computer-implemented mapping method according to Claim 36, wherein the memory further contains a set of phrases associated with the uniquely identified Question ID.
40. The computer-implemented mapping method according to Claim 39, wherein the memory firrther contains one or more importance indicatois associated with the set of phrases.
41. The computer-implemented mapping rnethod according to Claim 36, wherein the memory further contains a set of keywords associated with the one or more question full expressions.
42. The computer-implemented mapping method according to Claim 41, wherein the memory further contains one or more importance indicators associated with the set of keywords.
43. The computer-implemented mapping rnethod according to Claim 36, wherein the memory further contains a set of phrases associated with the one or more question full expressions.
44. The computer-implemented mapping method according to Claim 43, wherein the memory further contains one or more importance indicators associated with the set of phrases.
45. The computer-implemented mapping method according to Claim 36, wherein the memory further contains one or more parts of the question full expressions associated with the one or more question full expressions.
46. The computer-implemented rnapping method according to Claim 45, wherein the memory further contains one or more importance indicators associated with the one or more parts of the question full expressions.
47. The computer-implemented mapping method according to Claim 36, wherein the memory further contains one or more domains associated with the standard question.
48. The computer-implemented mapping method according to Claim 47, wherein the memory further contains one or more parent child relationship information arnong members of the .. one or more domains associated with the standard question.
49. The computer-irnplemented mapping method according to Claim 36, wherein the rnernory further contains one or more matching rules which match and rank the one or more standard questions contained in the memory with a question received.
50. The computer-implemented !napping method according to Claim 36, wherein the .. memory further contains one or inore metadata associated with the standard question.
51. The computer-implemented !napping method according to Claim 36, further comprising a network interface.
52. The computer-implemented mapping method according to Claim 51, further comprising the step of receiving in the memory, the electronic content, through the network interface.
53. The computer-implemented mapping method according to Claim 51, further comprising the step of receiving in the memory, the approval indication indicating approval or disapproval for the determined one or more uniquely identified Questions IDs through the network interface.
54. The computer-implemented rnapping method according to Claim 51, further comprising the step of receiving in the memory, the first approval status for the generated proposed at least one new standard question through the network interface.
55. The computer-implemented mapping method according to Claim 51, further comprising the step of receiving in the memory the second approval status indicating approval or disapproval to replacement for the generated proposed new standard question through the network interface.
56. The computer-implemented mapping method according to Claim 36, further comprising step of receiving in the memory, the plurality of standard questions from a database.
57. The computer-implemented mapping method according to Claim 56, further comprising of processing queries related to the plurality of standard questions stored in the database.
58. The computer-implemented mapping method according to Clahn 36, further comprising the step of receiving in the memory, the plurality of standard questions from one or more operating system level files.
59. The computer-implemented mapping method according to Claim 58, further comprising the step of processing queries related to the plurality of standard questions stored in the one or more operating system level files.
60. The computer-implemented mapping method according to Claim 36, further comprising step of determining one or more exact locations of one or more answers related to the determined one or more uniquely identified Question IDs by analyzing the electronic content contained in the memory.
61. The computer-implemented mapping method according to Claim 60, further comprising step of associating the one or more exact locations of the one or more answers to the mapping contained in the memory.
62. The computer-implemented mapping method according to Claim 60, further comprising step of associating a URL associated with the electronic content to the mapping contained in the memory.
63. The computer-implemented mapping method according to Claim 36, further comprising the step of controlling access to the plurality of standard questions contained in the memory.
64. The computer-implemented mapping method according to Claim 36, further comprising steps of:
receiving in the memory, by the one or more processors coupled to the memory, one or more search system identifiers;
determining, by the one or more processors coupled to the memory, one or more network locations associated with the one or more search system identifiers;
electronically transferring, by the one or more processors coupled to the memory, the generated mappings from the memory to the determined one or more network locations.
receiving in the memory, by the one or more processors coupled to the memory, one or more search system identifiers;
determining, by the one or more processors coupled to the memory, one or more network locations associated with the one or more search system identifiers;
electronically transferring, by the one or more processors coupled to the memory, the generated mappings from the memory to the determined one or more network locations.
65. The computer-implemented mapping method according to Claim 36, further comprising the step of recording usage of the plurality of standard questions contained in the memory.
66. The computer-implemented mapping method according to Claim 36, further comprising the step of performing life cycle management of the plurality of standard questions contained in the memory.
67. The computer-implemented mapping rnethod according to Claim 36, further comprising the step of managing cost of using the plurality of standard questions contained in the memory.
68. The computer-implemented mapping method according to Claim 52, further comprising step of managing a plurality of external interfaces to cornmunicate with one or more external clients through the network interface.
69. The computer-implemented mapping method according to Claim 36, further comprising step of receiving search requests for the standard questions through a graphical user interface.
70. The computer-implemented mapping method according to Claim 36, further comprising step of:
retrieving from the memory, by the one or more processors coupled to the memory, an indication of the electronic content modification;
generating a modified version of the electronic content in the memory, by the one or rnore = processors coupled to the memory, which includes:
the uniquely identified Question ID related to the electronic content, the one or more locations of one or more answers to the one or more uniquely identified Question ID within the electronic content.
retrieving from the memory, by the one or more processors coupled to the memory, an indication of the electronic content modification;
generating a modified version of the electronic content in the memory, by the one or rnore = processors coupled to the memory, which includes:
the uniquely identified Question ID related to the electronic content, the one or more locations of one or more answers to the one or more uniquely identified Question ID within the electronic content.
71. A non-transitory computer readable storage medium with an executable program stored thereon, wherein the executable program is configured to instruct one or more processors to perform the mapping method of any of Claims 36 to 70.
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|---|---|---|---|
| CA2715777A CA2715777C (en) | 2010-09-27 | 2010-09-27 | Method and system to generate mapping among a question and content with relevant answer |
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| CA2715777A CA2715777C (en) | 2010-09-27 | 2010-09-27 | Method and system to generate mapping among a question and content with relevant answer |
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