CA2567368A1 - Systemes et methodes de permutation partielle de periode de travail - Google Patents

Systemes et methodes de permutation partielle de periode de travail Download PDF

Info

Publication number
CA2567368A1
CA2567368A1 CA002567368A CA2567368A CA2567368A1 CA 2567368 A1 CA2567368 A1 CA 2567368A1 CA 002567368 A CA002567368 A CA 002567368A CA 2567368 A CA2567368 A CA 2567368A CA 2567368 A1 CA2567368 A1 CA 2567368A1
Authority
CA
Canada
Prior art keywords
request
shift
partial
swap
agent
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002567368A
Other languages
English (en)
Inventor
Swati Tewari
Michael Robert Bourke
Jason Fama
Shmuel Korenblit
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verint Americas Inc
Original Assignee
Verint Americas Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US11/540,320 external-priority patent/US8645179B2/en
Priority claimed from US11/541,056 external-priority patent/US20080082387A1/en
Application filed by Verint Americas Inc filed Critical Verint Americas Inc
Publication of CA2567368A1 publication Critical patent/CA2567368A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Memory System Of A Hierarchy Structure (AREA)
CA002567368A 2006-09-29 2006-11-08 Systemes et methodes de permutation partielle de periode de travail Abandoned CA2567368A1 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US11/540,320 US8645179B2 (en) 2006-09-29 2006-09-29 Systems and methods of partial shift swapping
US11/540,320 2006-09-29
US11/541,056 2006-09-29
US11/541,056 US20080082387A1 (en) 2006-09-29 2006-09-29 Systems and methods or partial shift swapping

Publications (1)

Publication Number Publication Date
CA2567368A1 true CA2567368A1 (fr) 2007-02-06

Family

ID=37728107

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002567368A Abandoned CA2567368A1 (fr) 2006-09-29 2006-11-08 Systemes et methodes de permutation partielle de periode de travail

Country Status (2)

Country Link
CA (1) CA2567368A1 (fr)
WO (2) WO2008042460A2 (fr)

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6957188B1 (en) * 1999-01-21 2005-10-18 Andre-Roger Henry Dellevi Computerized-interactive shift trade recording system
US6587831B1 (en) * 1999-10-21 2003-07-01 Workforce Logistics Inc. System and method for online scheduling and shift management
JP2001282974A (ja) * 2000-03-29 2001-10-12 Ricoh Co Ltd 就業管理システム、就業管理装置及び記録媒体
AU2001248164A1 (en) * 2000-03-31 2001-10-15 Mdsi Mobile Data Solutions, Inc. Enterprise scheduling system for scheduling mobile service representatives

Also Published As

Publication number Publication date
WO2008042460A3 (fr) 2008-11-06
WO2008042712A1 (fr) 2008-04-10
WO2008042460A2 (fr) 2008-04-10

Similar Documents

Publication Publication Date Title
US8645179B2 (en) Systems and methods of partial shift swapping
US11699112B2 (en) Systems and methods for automatic scheduling of a workforce
US7734783B1 (en) Systems and methods for determining allocations for distributed multi-site contact centers
US8050955B2 (en) Method for forecasting and managing multimedia contacts
CA2447096C (fr) Systeme et procede de generation de previsions et d'analyses du comportement d'un centre de contact a des fins de planification
US8719067B2 (en) Monitoring and displaying the scheduled and actuated activities of a workforce
US7634422B1 (en) System and method for complex schedule generation
US20080300955A1 (en) System and Method for Multi-Week Scheduling
US8705723B2 (en) Systems and methods for scheduling contact center agents
US20090132331A1 (en) System and method for workflow management
US20070073572A1 (en) Data collection and distribution system
US20140324499A1 (en) System and method for automatic shrinkage forecasting
US8126134B1 (en) Systems and methods for scheduling of outbound agents
US20080082387A1 (en) Systems and methods or partial shift swapping
CA2567368A1 (fr) Systemes et methodes de permutation partielle de periode de travail
Ash Activity scheduling in the dynamic multi-project setting: choosing heuristics through deterministic simulation
Li et al. A simple solution for optimizing weekly agent scheduling in a multi-skill multi-channel contact center
Al-Kaabi Improving project management planning and control in service operations environment.
Ross Simulation Analysis of Toronto Emergency Medical Service’s Communications Centre
Sedgley Structured framework to guide contact center centralization: A simulation-based study
Dileepan et al. Not just for large companies: benefits of simulation modeling for a small telephone call center
Chokshi Simulation: A key to call center management
Ashamalla et al. Towards agent-oriented approach to a call management system
Kim The role of information technology in production control in a job shop environment considering customers and suppliers
US20160012396A1 (en) Coordinating communication on personnel issues

Legal Events

Date Code Title Description
EEER Examination request
FZDE Dead