CA2564798C - Systemes et methodes pour analyser les composantes audio de communications - Google Patents

Systemes et methodes pour analyser les composantes audio de communications Download PDF

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Publication number
CA2564798C
CA2564798C CA002564798A CA2564798A CA2564798C CA 2564798 C CA2564798 C CA 2564798C CA 002564798 A CA002564798 A CA 002564798A CA 2564798 A CA2564798 A CA 2564798A CA 2564798 C CA2564798 C CA 2564798C
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Prior art keywords
audio
communication session
information
audio component
text
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CA002564798A
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English (en)
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CA2564798A1 (fr
Inventor
Christopher D. Blair
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Verint Americas Inc
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Verint Americas Inc
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Priority claimed from US11/540,904 external-priority patent/US7991613B2/en
Application filed by Verint Americas Inc filed Critical Verint Americas Inc
Priority to CA002564798A priority Critical patent/CA2564798C/fr
Publication of CA2564798A1 publication Critical patent/CA2564798A1/fr
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Publication of CA2564798C publication Critical patent/CA2564798C/fr
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Abstract

Il s'agit de systèmes et de méthodes pour analyser les composantes audio de communications. € cet égard, un système représentatif incorpore un analyseur audio opérant pour : recevoir de l'information correspondant à un élément audio d'une session de communication; générer un texte tiré de l'information; et intégrer le texte à de l'information supplémentaire correspondant à la session de communication, l'information supplémentaire étant intégrée sous forme de texte.
CA002564798A 2006-09-29 2006-11-10 Systemes et methodes pour analyser les composantes audio de communications Active CA2564798C (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA002564798A CA2564798C (fr) 2006-09-29 2006-11-10 Systemes et methodes pour analyser les composantes audio de communications

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11/540,904 2006-09-29
US11/540,904 US7991613B2 (en) 2006-09-29 2006-09-29 Analyzing audio components and generating text with integrated additional session information
CA002564798A CA2564798C (fr) 2006-09-29 2006-11-10 Systemes et methodes pour analyser les composantes audio de communications

Publications (2)

Publication Number Publication Date
CA2564798A1 CA2564798A1 (fr) 2007-02-05
CA2564798C true CA2564798C (fr) 2008-09-09

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CA002564798A Active CA2564798C (fr) 2006-09-29 2006-11-10 Systemes et methodes pour analyser les composantes audio de communications

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CA (1) CA2564798C (fr)

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Publication number Publication date
CA2564798A1 (fr) 2007-02-05

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