CA2330877A1 - Intranet-internet communication platform - Google Patents
Intranet-internet communication platform Download PDFInfo
- Publication number
- CA2330877A1 CA2330877A1 CA002330877A CA2330877A CA2330877A1 CA 2330877 A1 CA2330877 A1 CA 2330877A1 CA 002330877 A CA002330877 A CA 002330877A CA 2330877 A CA2330877 A CA 2330877A CA 2330877 A1 CA2330877 A1 CA 2330877A1
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- CA
- Canada
- Prior art keywords
- voice
- communication
- intranet
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Information Transfer Between Computers (AREA)
- Telephonic Communication Services (AREA)
Abstract
An Intranet - Internet communication platform includes a novel Intranet and Internet communication platform, which seamlessly integrates multiple communication systems and communication applications thereof, and interface mediums into one single integrated communication system, and which is easily portable, scalable, and adaptable to different communication systems and environments, thereby allowing all the separate components of the system to be integrated with one another.
Description
INTRANET - INTERNET COMMUNICATION PLATFORM
Field of the Invention The present invention relates to an Intranet - Internet communication platform, more particularly to a platform for integrating multiple communication systems and communication applications thereof into one single communication system.
Backgrround of the Invention 1o Currently, there is no platform that can integrate multiple communication systems and/or multiple communication applications into one single communication system. No current platform integrates a company's communication systems and tools with one another, for example, A company X's internal voice mail system is not integrated with its internal e-mail and/or internal fax. Also, no current platform integrates a company's 15 communication system with other companies' communication systems, for example, the internal voice mail, e-mail, and/or fax systems of the company X are not integrated with those of other companies.
On an Internet environment, "Unified Messaging," "Synching," and "One Box"
2o concepts have been developed, which unify and synch communication tools.
However, these technologies provide only an Internet-based platform, which is not easily portable, scalable, and adaptable to multiple communication systems, communication applications, and interface mediums within a secured company environment.
25 Summary of the Invention Therefore, the inventors have developed a novel Intranet and Internet communication platform, which seamlessly integrates multiple communication systems and communication applications thereof, and interface mediums into one single 3o integrated communication system, and which is easily portable, scalable, and adaptable to different communication systems and environments, thereby allowing all the separate components of the system to be integrated with one another.
The Intranet - Internet communication platform according to the present invention comprises means for integrating multiple communication systems, and means for integrating multiple communication applications within each of the multiple communication systems, wherein the multiple communication systems and the multiple communication applications are integrated into one communication system, thereby allowing a user to use selectively any one of the multiple communication applications within any one of the multiple communication system.
Preferably, the platform of the invention may further include means for integrating interface mediums between the multiple communication systems, and/or means for integrating interface medium between the multiple communication applications. More preferably, the platform may further provide a voice e-mail system which comprises means for sending and receiving an e-mail, means for converting the received e-mail into a voice file, and means for forwarding the converted voice file to a user's communication system.
According to another feature of the invention, the portable Intranet -Internet 2o communication platform of the invention may run on an enclosed environment, for example, an Intranet environment, and also may run on an open environment, for example, an Internet environment.
A further understanding of the other features, aspects, and advantages of the 2s present invention will be realized by reference to the following description, appended claims.
Brief Description of the Drawings 3o The embodiments of the invention will now be described with reference to the accompanying drawing, in which:
Figure 1 is a schematic diagram of the invention.
Detailed Disclosure of the Preferred Embodiments) According to the present invention, there is provided a novel Intranet -Internet communication platform, which integrates different multiple communication systems, communication applications and interface mediums into a single communication system within a secured closed environment, for example, Intranet environment, and/or within 1o an open environment, for example, Internet environment. Also, according to one feature of the invention, there is provided a communication platform having great portability, scalability, and adaptability.
The platform of the invention integrates multiple communication systems so that 1s their users can be connected to each other in real time. Furthermore, the platform of the invention may include a voice e-mail application in order to increase the power of the communication system, which will be described hereafter in greater details.
In FIG. l, there is shown a schematic diagram of an Intranet - Internet 2o communication system according to the present invention. For convenience of description, FIG. 1 illustrates three communication systems of X, Y, and Z, each of which includes three communication applications of A, B. and C. However, the platform of the invention may integrate multiple communication systems and/or multiple communication applications into a single communication system without a specific limit, 25 or boundary.
As depicted in FIG. 1, according to the invention, all the communication systems and their communication applications are integrated into a single one. Each system and components thereof are fully connected with one another.
Field of the Invention The present invention relates to an Intranet - Internet communication platform, more particularly to a platform for integrating multiple communication systems and communication applications thereof into one single communication system.
Backgrround of the Invention 1o Currently, there is no platform that can integrate multiple communication systems and/or multiple communication applications into one single communication system. No current platform integrates a company's communication systems and tools with one another, for example, A company X's internal voice mail system is not integrated with its internal e-mail and/or internal fax. Also, no current platform integrates a company's 15 communication system with other companies' communication systems, for example, the internal voice mail, e-mail, and/or fax systems of the company X are not integrated with those of other companies.
On an Internet environment, "Unified Messaging," "Synching," and "One Box"
2o concepts have been developed, which unify and synch communication tools.
However, these technologies provide only an Internet-based platform, which is not easily portable, scalable, and adaptable to multiple communication systems, communication applications, and interface mediums within a secured company environment.
25 Summary of the Invention Therefore, the inventors have developed a novel Intranet and Internet communication platform, which seamlessly integrates multiple communication systems and communication applications thereof, and interface mediums into one single 3o integrated communication system, and which is easily portable, scalable, and adaptable to different communication systems and environments, thereby allowing all the separate components of the system to be integrated with one another.
The Intranet - Internet communication platform according to the present invention comprises means for integrating multiple communication systems, and means for integrating multiple communication applications within each of the multiple communication systems, wherein the multiple communication systems and the multiple communication applications are integrated into one communication system, thereby allowing a user to use selectively any one of the multiple communication applications within any one of the multiple communication system.
Preferably, the platform of the invention may further include means for integrating interface mediums between the multiple communication systems, and/or means for integrating interface medium between the multiple communication applications. More preferably, the platform may further provide a voice e-mail system which comprises means for sending and receiving an e-mail, means for converting the received e-mail into a voice file, and means for forwarding the converted voice file to a user's communication system.
According to another feature of the invention, the portable Intranet -Internet 2o communication platform of the invention may run on an enclosed environment, for example, an Intranet environment, and also may run on an open environment, for example, an Internet environment.
A further understanding of the other features, aspects, and advantages of the 2s present invention will be realized by reference to the following description, appended claims.
Brief Description of the Drawings 3o The embodiments of the invention will now be described with reference to the accompanying drawing, in which:
Figure 1 is a schematic diagram of the invention.
Detailed Disclosure of the Preferred Embodiments) According to the present invention, there is provided a novel Intranet -Internet communication platform, which integrates different multiple communication systems, communication applications and interface mediums into a single communication system within a secured closed environment, for example, Intranet environment, and/or within 1o an open environment, for example, Internet environment. Also, according to one feature of the invention, there is provided a communication platform having great portability, scalability, and adaptability.
The platform of the invention integrates multiple communication systems so that 1s their users can be connected to each other in real time. Furthermore, the platform of the invention may include a voice e-mail application in order to increase the power of the communication system, which will be described hereafter in greater details.
In FIG. l, there is shown a schematic diagram of an Intranet - Internet 2o communication system according to the present invention. For convenience of description, FIG. 1 illustrates three communication systems of X, Y, and Z, each of which includes three communication applications of A, B. and C. However, the platform of the invention may integrate multiple communication systems and/or multiple communication applications into a single communication system without a specific limit, 25 or boundary.
As depicted in FIG. 1, according to the invention, all the communication systems and their communication applications are integrated into a single one. Each system and components thereof are fully connected with one another.
Referring to FIG. 1, examples of the operation of the platform will be described below.
Example 1 s Each communication system of the X, Y, and Z company has three communication systems A, B, and C. All three communication systems X, Y, Z are communicatively interconnected to one another. Also, the communication applications of A, B, and C in each communication system are communicatively connected to those of other communication systems. This way, all the communication systems and their to communication applications are integrated into a single communication system.
Therefore, a user is able to use any of the systems or applications interchangeably. For instance, users can retrieve their voice mails through their e-mail, and then forward the received e-mail directly to their phone with text to voice conversion capability. Also, the users can send an e-mail redirected to their phone to their faxes, and send a fax received 1s through their phone directly to an e-mail, etc. In addition, the platform of the invention may further provide an instant alert function to any of the systems and applications. That is, if any of the systems or applications receive an e-mail or fax or voice mail, the system or application will alert the user of the receipt of them. For this purpose or others, the platfom of the invention may further integrate other communication system for alerting 2o the receipt of e-mail, etc., which includes a pager system.
Example Z
The communication system of the company Y may comprise an e-commerce site.
2s Therefore, the system Y may include e-commerce software application for auction, shopping mall, e-market business to business, e-market business to supplier, and suppliers to business, hybrids thereof, etc. The system Y's users communicate and interface with the website through their computer/laptops, and the employees and vendors are connected to their customers and to each other through the computer/laptops, 3o as well as using phones, faxes and voice mail systems.
Example 1 s Each communication system of the X, Y, and Z company has three communication systems A, B, and C. All three communication systems X, Y, Z are communicatively interconnected to one another. Also, the communication applications of A, B, and C in each communication system are communicatively connected to those of other communication systems. This way, all the communication systems and their to communication applications are integrated into a single communication system.
Therefore, a user is able to use any of the systems or applications interchangeably. For instance, users can retrieve their voice mails through their e-mail, and then forward the received e-mail directly to their phone with text to voice conversion capability. Also, the users can send an e-mail redirected to their phone to their faxes, and send a fax received 1s through their phone directly to an e-mail, etc. In addition, the platform of the invention may further provide an instant alert function to any of the systems and applications. That is, if any of the systems or applications receive an e-mail or fax or voice mail, the system or application will alert the user of the receipt of them. For this purpose or others, the platfom of the invention may further integrate other communication system for alerting 2o the receipt of e-mail, etc., which includes a pager system.
Example Z
The communication system of the company Y may comprise an e-commerce site.
2s Therefore, the system Y may include e-commerce software application for auction, shopping mall, e-market business to business, e-market business to supplier, and suppliers to business, hybrids thereof, etc. The system Y's users communicate and interface with the website through their computer/laptops, and the employees and vendors are connected to their customers and to each other through the computer/laptops, 3o as well as using phones, faxes and voice mail systems.
The platform of the invention integrates the communication systems and communication applications to the users through a dynamic integrated system.
Namely, the Inti-anet - Internet communication platform can link up specific processes to the communication systems and applications, for example, e-mails sent by users of the site can be sent directly as voice files to a vendor's phone, so that vendors' can be notified through e-mail, phone, or pager alerts that a buyer has been found.
Preferably, the portable Intranet - Internet communication platform of the invention may further comprise a voice e-mail system which is integrated with the whole integrated communication system. Various features of the voice e-mail system will be to described below.
The voice e-mail system includes general e-mail application, for example sending and receiving e-mails through the web, including file attachment services. The voice e-mail system also includes e-mail to voice application, where the e-mail received is first converted to a voice file and sent directly to a user's phone. The system may provide for means for determining whether a human or a machine voice picks up. If a machine voice picks up, the system leaves the message. However, according to one feature of the invention, the voice e-mail system may select the e-mails only that match criteria specified by the user, send the selected mails to the user's phone.
Preferably, the user's 2o phone number may be specified by the user. For example, the user can choose a set of criteria for which the voice e-mail system will search all e-mails received, such as John Smith, Urgent, Buy, Sell, etc. All e-mail that match such criteria are sent to the user. For instance, if the user wants to receive an e-mail to voice, all the users need to do is to input "@" at the search tool bar. Therefore, as all e-mails have the "@" sign, it will send 2s all e-mails to the user's phone as voice. Once e-mails that match the selected criteria are received, the voice e-mail system contacts the phone number specified by the user and deliver the e-mail as voice to the user's phone.
After the e-mail is "read" to the user, the voice e-mail system gives the user an 30 option to repeat the message if desired, reply to the message, or listen to the next e-mail to voice. Preferably, the users are prompted by a voice menu to press one to reply, tow to reply and three for next messages. For example, if the user presses one, the system replays the e-mail to voice. If the users press two, they are able to actually reply to the e-mail with a voice response. In this regard, the users are prompted by a voice menu to record the response message at the tone. Once the users record their message, the voice e-mail system converts the recording to a voice wave file and send it back directly to the sender of the original e-mail. The sender may receive an e-mail with a wave file attachment that they may open and listen to. Preferably, the response e-mail may highlight to the sender that this is their e-mail to voice reply from the recipient.
to Example A user expects to receive an urgent e-mail from a potential client sometime today.
However, the user has to attend a golf tournament for the benefit of a non-charitable organization for which he or she is a board of director. Clearly, the user has to attend the golf is tournament, but he or she also likes to know if the important e-mail has been received. At the same time, the user does not to be bothered with any other e-mails. No problem. The user just needs to choose the key words that will identify the e-mail, such as the sender's e-mail or name, topic, etc. Once it is received in the user's e-mail account, it will send the e-mail that matches the criteria directly to the user's phone and "read" the e-mail to the user.
2o The user will then be prompted by a voice menu to press one to replay, two to reply, and three for next messages.
According to another feature of the present invention, the voice e-mail system further includes means for initiating a "voice e-mail." That is, the users simply call the voice e-mail 2s system and initiate a "voice e-mail" by using any conventional phone.
Specifically, once the user calls in the voice e-mail system of the invention, a voice menu prompts him or her with the choice to send a voice e-mail. If the user chooses to send the voice e-mail, he or she is prompted to record his or her voice e-mail. Once recorded, the users will be prompted to search their e-mail addresses in their e-mail account by last names, first names, alias or e-mail addresses. The searching function is simple to use as all the users need to do is to choose the category they like to search the e-mails, i.e., by last names, first names, alias or e-mail addresses, then type the first three letters of the last name, first names, alias or e-mail address depending on the user's choice of categories.
Preferably, the voice e-mail system of the invention provides a powerful attachment service. In this regard, the users are able to run a search of documents saved in their accounts based on their category (i.e., word documents, excel, etc.), and on key words.
They can then be offered a choice of documents (i.e., press one for "memo to smith," press two for "memo 1o to John," etc.). Once the users choose the option, the system attaches the selected file to the voice e-mail to be sent.
With the integration of multiple communication systems and/or communication applications according to the present invention, there is provided a "global e-mail" function, 1s which, for example, allows the e-mail server of the voice e-mail system to receive e-mails from other e-mail servers automatically. For example, some people may use more than e-mail server and address (i.e., a personal home e-mail account, a work e-mail account, let say a voice e-mail account of the invention). if the users were to provide the voice e-mail system of the invention with the necessary information, they will be able to connect the voice e-mar 1 2o system to other one. Preferably, the voice e-mail system can also search the users' other e-mail account for e-mails received. Also, the voice e-mail system may search the e-mails received in the other account and select only e-mails that match criteria pre-specified by the users.
2s While the present invention has been described with reference to specific embodiments, the description is illustrative of the invention and is not to be construed as limiting the invention. Various modification may occur to those skilled in the art without departing from the true spirit and scope of the invention as defined by the appended claims.
Namely, the Inti-anet - Internet communication platform can link up specific processes to the communication systems and applications, for example, e-mails sent by users of the site can be sent directly as voice files to a vendor's phone, so that vendors' can be notified through e-mail, phone, or pager alerts that a buyer has been found.
Preferably, the portable Intranet - Internet communication platform of the invention may further comprise a voice e-mail system which is integrated with the whole integrated communication system. Various features of the voice e-mail system will be to described below.
The voice e-mail system includes general e-mail application, for example sending and receiving e-mails through the web, including file attachment services. The voice e-mail system also includes e-mail to voice application, where the e-mail received is first converted to a voice file and sent directly to a user's phone. The system may provide for means for determining whether a human or a machine voice picks up. If a machine voice picks up, the system leaves the message. However, according to one feature of the invention, the voice e-mail system may select the e-mails only that match criteria specified by the user, send the selected mails to the user's phone.
Preferably, the user's 2o phone number may be specified by the user. For example, the user can choose a set of criteria for which the voice e-mail system will search all e-mails received, such as John Smith, Urgent, Buy, Sell, etc. All e-mail that match such criteria are sent to the user. For instance, if the user wants to receive an e-mail to voice, all the users need to do is to input "@" at the search tool bar. Therefore, as all e-mails have the "@" sign, it will send 2s all e-mails to the user's phone as voice. Once e-mails that match the selected criteria are received, the voice e-mail system contacts the phone number specified by the user and deliver the e-mail as voice to the user's phone.
After the e-mail is "read" to the user, the voice e-mail system gives the user an 30 option to repeat the message if desired, reply to the message, or listen to the next e-mail to voice. Preferably, the users are prompted by a voice menu to press one to reply, tow to reply and three for next messages. For example, if the user presses one, the system replays the e-mail to voice. If the users press two, they are able to actually reply to the e-mail with a voice response. In this regard, the users are prompted by a voice menu to record the response message at the tone. Once the users record their message, the voice e-mail system converts the recording to a voice wave file and send it back directly to the sender of the original e-mail. The sender may receive an e-mail with a wave file attachment that they may open and listen to. Preferably, the response e-mail may highlight to the sender that this is their e-mail to voice reply from the recipient.
to Example A user expects to receive an urgent e-mail from a potential client sometime today.
However, the user has to attend a golf tournament for the benefit of a non-charitable organization for which he or she is a board of director. Clearly, the user has to attend the golf is tournament, but he or she also likes to know if the important e-mail has been received. At the same time, the user does not to be bothered with any other e-mails. No problem. The user just needs to choose the key words that will identify the e-mail, such as the sender's e-mail or name, topic, etc. Once it is received in the user's e-mail account, it will send the e-mail that matches the criteria directly to the user's phone and "read" the e-mail to the user.
2o The user will then be prompted by a voice menu to press one to replay, two to reply, and three for next messages.
According to another feature of the present invention, the voice e-mail system further includes means for initiating a "voice e-mail." That is, the users simply call the voice e-mail 2s system and initiate a "voice e-mail" by using any conventional phone.
Specifically, once the user calls in the voice e-mail system of the invention, a voice menu prompts him or her with the choice to send a voice e-mail. If the user chooses to send the voice e-mail, he or she is prompted to record his or her voice e-mail. Once recorded, the users will be prompted to search their e-mail addresses in their e-mail account by last names, first names, alias or e-mail addresses. The searching function is simple to use as all the users need to do is to choose the category they like to search the e-mails, i.e., by last names, first names, alias or e-mail addresses, then type the first three letters of the last name, first names, alias or e-mail address depending on the user's choice of categories.
Preferably, the voice e-mail system of the invention provides a powerful attachment service. In this regard, the users are able to run a search of documents saved in their accounts based on their category (i.e., word documents, excel, etc.), and on key words.
They can then be offered a choice of documents (i.e., press one for "memo to smith," press two for "memo 1o to John," etc.). Once the users choose the option, the system attaches the selected file to the voice e-mail to be sent.
With the integration of multiple communication systems and/or communication applications according to the present invention, there is provided a "global e-mail" function, 1s which, for example, allows the e-mail server of the voice e-mail system to receive e-mails from other e-mail servers automatically. For example, some people may use more than e-mail server and address (i.e., a personal home e-mail account, a work e-mail account, let say a voice e-mail account of the invention). if the users were to provide the voice e-mail system of the invention with the necessary information, they will be able to connect the voice e-mar 1 2o system to other one. Preferably, the voice e-mail system can also search the users' other e-mail account for e-mails received. Also, the voice e-mail system may search the e-mails received in the other account and select only e-mails that match criteria pre-specified by the users.
2s While the present invention has been described with reference to specific embodiments, the description is illustrative of the invention and is not to be construed as limiting the invention. Various modification may occur to those skilled in the art without departing from the true spirit and scope of the invention as defined by the appended claims.
Claims (6)
1. A portable Intranet - Internet communication platform comprising:
(a) means for integrating multiple communication systems;
(b) means for integrating multiple communication applications within each of said multiple communication systems; and (c) wherein said multiple communication systems and said multiple communication applications are integrated into one communication system, thereby allowing a user to use selectively any one of said multiple communication applications within any one of said multiple communication system.
(a) means for integrating multiple communication systems;
(b) means for integrating multiple communication applications within each of said multiple communication systems; and (c) wherein said multiple communication systems and said multiple communication applications are integrated into one communication system, thereby allowing a user to use selectively any one of said multiple communication applications within any one of said multiple communication system.
2. A portable Intranet - Internet communication platform according to claim 1, further comprising means for integrating interface mediums between said multiple communication systems.
3. A portable Intranet - Internet communication platform according to claims 1 or 2, further comprising means for integrating interface medium between said multiple communication applications.
4. A portable Intranet - Internet communication platform according to claims 1, 2, or 3, further including a voice e-mail system which comprises (a) means for sending and receiving an e-mail, (b) means for convening the received e-mail into a voice file, and (c) means for forwarding the converted voice file to a user's communication system.
5. A portable Intranet - Internet communication platform according to any one of claims 1 to 4, wherein said communication platform runs on an enclosed environment, which may be an Intranet environment.
6. A portable Intranet - Internet communication platform according to any one of claims 1 to 4, wherein said communication platform runs on an open environment, which may be an Internet environment.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA002330877A CA2330877A1 (en) | 2001-01-11 | 2001-01-11 | Intranet-internet communication platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA002330877A CA2330877A1 (en) | 2001-01-11 | 2001-01-11 | Intranet-internet communication platform |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA2330877A1 true CA2330877A1 (en) | 2002-07-11 |
Family
ID=4168079
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002330877A Abandoned CA2330877A1 (en) | 2001-01-11 | 2001-01-11 | Intranet-internet communication platform |
Country Status (1)
| Country | Link |
|---|---|
| CA (1) | CA2330877A1 (en) |
-
2001
- 2001-01-11 CA CA002330877A patent/CA2330877A1/en not_active Abandoned
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| FZDE | Discontinued |