CA2292333A1 - Virtual office graphical user interface - Google Patents
Virtual office graphical user interface Download PDFInfo
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- CA2292333A1 CA2292333A1 CA 2292333 CA2292333A CA2292333A1 CA 2292333 A1 CA2292333 A1 CA 2292333A1 CA 2292333 CA2292333 CA 2292333 CA 2292333 A CA2292333 A CA 2292333A CA 2292333 A1 CA2292333 A1 CA 2292333A1
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- visitor
- user interface
- office
- internet
- graphical user
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
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- Multimedia (AREA)
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- Information Transfer Between Computers (AREA)
Abstract
The invention relates generally to a plurality of graphical user interfaces used in conjunction with the Internet where one of the graphical user interfaces is a virtual office graphical user interface that integrates communication processes.
Description
VIRTUAL OFFICE GRAPHICAL USER INTERFACE
FIELD
The invention relates generally to graphical user interfaces used in conjunction with the Internet, more particularly to a virtual office graphical user interface that integrates communication software.
BACKGROUND OF THE INVENTION
Personal computers have quickly put computing power in the hands of millions of individuals. Through the Internet, all of this computing power can be harnessed to allow people to communicate and share data in ways which could not be comprehended a mere 20 years ago. The commercial implications of all this connectivity and information transfer are astounding. The advent of e-commerce, videoconferencing, Internet telephone and a host of other products and services have provided pathways of communication between individuals and corporations. However, there still exist serious impediments to efficient and effective use of the computers and the Internet.
Traditionally, users have been unwilling, and in many cases, incapable of learning the details to adequately operate multiple software programs. Often, the software manufacturers themselves are to blame for this unwillingness as every program requires different commands and utilizes different screens to accomplish the same tasks.
Perhaps the sector most affected by the diversity of the software programs is business users. For business users, the most expensive component of the computer system is the time they spend using it. Time spent learning a variety of programs or simply how to set up and run a single program, is time that could be spent on other more profitable activities.
In general, business users want a system, and an interface, which allows quick and easy access to a variety of programs that perform different functions with minimal complexity and a short learning period.
There is a need to provide an effective means for integrating Internet programs, services and communication tools to make them easily accessible to the business user.
The present invention offers such a system for integrating a variety of Internet programs, services and communication tools into a virtual office user interface.
SUNbIARY OF THE INVENTION
The present invention provides for a method of integrating communication tools including videoconferencing, voice communication, text communication and multimedia presentation all within a single graphical user interface.
FIELD
The invention relates generally to graphical user interfaces used in conjunction with the Internet, more particularly to a virtual office graphical user interface that integrates communication software.
BACKGROUND OF THE INVENTION
Personal computers have quickly put computing power in the hands of millions of individuals. Through the Internet, all of this computing power can be harnessed to allow people to communicate and share data in ways which could not be comprehended a mere 20 years ago. The commercial implications of all this connectivity and information transfer are astounding. The advent of e-commerce, videoconferencing, Internet telephone and a host of other products and services have provided pathways of communication between individuals and corporations. However, there still exist serious impediments to efficient and effective use of the computers and the Internet.
Traditionally, users have been unwilling, and in many cases, incapable of learning the details to adequately operate multiple software programs. Often, the software manufacturers themselves are to blame for this unwillingness as every program requires different commands and utilizes different screens to accomplish the same tasks.
Perhaps the sector most affected by the diversity of the software programs is business users. For business users, the most expensive component of the computer system is the time they spend using it. Time spent learning a variety of programs or simply how to set up and run a single program, is time that could be spent on other more profitable activities.
In general, business users want a system, and an interface, which allows quick and easy access to a variety of programs that perform different functions with minimal complexity and a short learning period.
There is a need to provide an effective means for integrating Internet programs, services and communication tools to make them easily accessible to the business user.
The present invention offers such a system for integrating a variety of Internet programs, services and communication tools into a virtual office user interface.
SUNbIARY OF THE INVENTION
The present invention provides for a method of integrating communication tools including videoconferencing, voice communication, text communication and multimedia presentation all within a single graphical user interface.
The method of the present invention is in response to the need for a simple system that allows inexperienced users to efficiently, and effectively, utilize communication tools all within a single user interface.
When a user visits the Online Office web site, the virtual office graphical user interface determines if the user has previously visited the site. If the user has not previously visited the site, they are greeted by a multimedia presentation describing the site. If the user has previously visited the site then they are taken directly to a reception area. Upon entering the reception area, visitors (guests and members) can look up businesses or businesspersons in a variety of directories using a number of search criteria. In particular, the visitor can search for a business or businessperson by entering their phone number into the search box. The Online Office web site allows each online office to be referenced by a URL address based on their business phone number. If the business or businessperson the visitor is seeking is found in the directory, the visitor may be directed to a virtual office, a web site or provided with detailed contact information. While at the reception desk, a visitor may login as a member or as a guest. Both guests and members may visit the virtual office of any member. A member of the site has their own virtual office whereas a guest is a true visitor to the site, as they do not have an office, but access the site to visit the virtual offices of the members.
From the reception area of the web site members have the option of modifying their virtual office and guest have the option of setting up a new virtual office.
If a visitor is directed to a virtual office, they are greeted by a graphical user interface displaying an office.
Within the office there is a picture of the office owner, a cityscape of the city where the office owner is located, a number of picture frames on the walls and several buttons which may provide functions such as Inbox, Outbox, Slideshow, Audio, Video, Text or E-commerce. In addition, within the displayed office there is a telephone icon to initiate a real-time Internet telephone call with the office owner, a video camera icon to initiate a real-time videoconference with the office owner and a diary book icon to initiate a real-time textual conference with the office owner. A
display in the virtual office indicates whether the office owner is available to be contacted directly via video, voice or text.
When a member enters their own virtual office, they have an office and a portal page. The member may customize the design of their office and the content of their portal page.
The content, layout, button titles and colour scheme are just examples of the many options that are available to be changed by the member who owns the virtual office (the office owner).
In addition the member can set up or customize their own portal page to display news headlines, stock quotes, local weather, etc. When logged onto the portal page, the office owner is able to accept or refuse requests for Internet telephone calls, videoconferences and text communication initiated by a visitor to the virtual office.
It is an object of the invention to integrate a variety of communication processes into a single graphical user interface.
It is a further object of the invention to incorporate the communication processes of Internet telephone, videoconferencing and real-time text communication (chat) into the graphical user interface.
8RI$F D$SCRIPTION OF TH8 DRAWINGS
Many objects and advantages of the present invention will be apparent to those of ordinary skill in the art when this specification is read in conjunction with the attached drawings wherein like reference numerals are applied to like elements and wherein:
Fig. 1 is a diagrammatic representation of a member's online office;
Fig. 2 is a decision tree that outlines the steps in software when a visitor accesses the online office website;
Fig. 3 is a diagrammatic representation of the reception desk user interface;
Fig. 4 is a decision tree that outlines the steps in software when a visitor accesses the reception desk;
Fig. 5 is a decision tree that outlines the steps in software when a visitor enters the conference room;
Fig. 6 is a decision tree that outlines the steps in software when an advertiser wishes to setup an advertisement;
Fig. 7 is a decision tree that outlines the steps in software when a visitor wishes to become a member and setup a new virtual office;
Fig. 8 is a decision tree that outlines the steps in software when a visitor clicks on a selection in a member's online office;
Fig. 9 is a decision tree that outlines the steps in software when a visitor clicks on the inbox/outbox button;
Fig. 10 is a decision tree that outlines the steps in software when a visitor clicks on the telephone;
Fig. 11 is a decision tree that outlines the steps in software when a visitor clicks on the video camera; and Fig. 12 is a decision tree that outlines the steps in software when a visitor clicks on the diary.
DETAILED DESCRIPTION OF THE INVENTION
Referring to Fig. 1, a typical virtual office 10 has an image of the office owner 32 and a plurality of rear windows 30 that display a cityscape image representative of the location of the office owner. The cityscape image in the rear windows 30 may be a static photograph, a photograph updated periodically or a live video feed from a location within the city chosen by the office owner. The functionality of the virtual office 10 is provided through a series of buttons 20, 22, 24, 34, 36, 44 and 58, and objects 26, 28, 38, 40 and 42.
To enter a virtual office 10, a visitor accesses the online office website through the Internet. A visitor will typically access the online office website by entering the URL (Uniform Resource Locator) into their Internet browser.
Referring to Fig. 2, when a visitor arrives at the online office website (step 50), the visitor's system will be queried (step 52) and system information will be retrieved (step 54). The system information retrieved at step 54 is used at step 56 to determine if the visitor has previously accessed the online office website. If the visitor is a new visitor to the site, then at step 58, the visitor is shown a presentation outlining the features of the online office website. When the presentation has completed, at step 60 an indicator is placed on the visitor's system to denote that the visitor has accessed the online office website.
If an indicator is found on the visitor's system, whether it has been placed there during this visit or a prior visit, then at step 62 the visitor is directed to the reception desk user interface 80 (see Fig. 3) of the online office web site and the reception desk user interface 80 is initiated (step 64). At step 66, the visitor is directed to the location of the opening screen of the reception desk user interface 80.
Referring to Figs. 3 and 4, at step 110, the visitor is directed to the location of the opening screen of the reception desk user interface 80 and, at step 112, the visitor is presented with the reception desk user interface 80. The functionality of the reception desk user interface 80 is delivered through clicking on one of the functions located either on the reception desk 108 or within the reception desk user interface 80. At step 114, if the visitor has not clicked on an item, then the reception desk user interface 80 simply waits (step 116) until the visitor clicks. If the reception desk user interface 80 detects a click, then the location of the click determines the action to be carried out. If the visitor clicks on one of the posters 86 or 88 (step 150), then at step 152 the visitor is linked to the website or web page of the advertiser.
To receive help, the visitor simply clicks on the receptionist 90 (step 118) and at step 120 the visitor is taken to a help screen. Similarly, the visitor may also access help by clicking on the help link 106 (step 118) and be taken to the help screen (step 120).
If the visitor clicks on the watercooler link (step 122), then at step 124, the visitor is taken to the watercooler room. The watercooler room is a chat room consisting of a number of themed rooms. A chat room involves real-time communication between two or more users. Once the chat has been initiated, users type text on the keyboard, that text will appear in the watercooler room for all users to see.
At step 126, when the visitor has clicked on the Conference Room link, then at step 128, the visitor is taken to the conference room. Referring to Fig. 5, at step 220 the visitor enters the conference room and at step 222 the visitor is prompted for identification information.
Identification information may include a login, password and credit card information. Credit card information may be required as the services offered in the conference room are each a pay-per-use session. At step 224, the entered information is evaluated to determine if it is valid and at step 226, if the information is not valid, the visitor is prompted to correct or complete the information. If the entered information is valid then at step 228, the visitor is prompted to select one of the sessions. The user may choose one of Multi-user Videoconference (step 230), Collaborative White-Boarding (step 232), Multi-User web tour (step 234), or exit the Conference Room (step 236). If the visitor chooses one of the sessions, then at step 238 the visitor is prompted to invite attendees to the chosen session and at step 240, the session is initiated. Once the session has been completed, at step 242 the session is terminated and the visitor is returned to the reception desk (step 244).
While at the reception desk, the visitor can search for a business or a businessperson. The search can be carried out in many different ways depending on the criteria the visitor users. The visitor may click on the white pages link 98 (step 130) where at step 132 they will be taken to a directory and prompted to enter the name of a business or businessperson. The visitor may also click on the yellow pages link 100 (step 134) where at step 136 they will be taken to a directory and prompted to enter a category name under which they wish to find a business or businessperson.
Further, the visitor may click on the green pages link 102 (step 138) where at step 140 they will be taken to a directory and prompted to enter a geographical location where they wish to find a business or businessperson.
Perhaps the easiest way of searching for a business or businessperson, the visitor may enter a phone number into the search box 92 on the reception desk user interface 80. The online office web site employs a phone number URL addressing scheme so that businesses and businesspersons can be uniquely identified with a Internet address corresponding to their telephone number. Therefore entering the phone number into the search box 92 allows the visitor to immediately link to the business' or businessperson's web page.
When the visitor has found the business or businessperson for which they were searching, they may be presented with a variety of information. If the business or businessperson has a virtual office at the online office web site, then the visitor will be linked to that virtual office.
If the business or businessperson does not have a virtual office then the visitor may be linked to a web site or simply presented with detailed contact information. In this way, the online office website can be used not only to house the virtual offices of businesses and businesspeople but it can also be used as a directory to find most any business.
If a visitor wishes to setup an advertisement to be shown on the online office website, they would click on the advertiser setup link under the menu icon 104 (step 154).
The visitor would then be taken to the advertiser setup page (step 156) where, referring to Fig. 6, the advertiser setup would start (step 160). At step 162, the advertiser would be prompted for identification information. At step 162, the visitor can setup an advertising account or simply access an existing account. At step 164, it is determined if the entered information is valid and complete. If the information is not valid, then at step 166 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 162 otherwise they are taken to step 182 and returned to the reception area. At step 168 the visitor is prompted to enter contact and billing information. At step 170, it is determined if the entered information is valid and complete.
If the information is not valid, then at step 172 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 168 otherwise they are taken to step 182 and returned to the reception area. If the entered information is valid, then at step 174 the visitor can import an advertisement, create an advertisement or modify an existing advertisement. At step 176, it is determined if the advertisement setup is valid and complete. If the advertisement setup is not valid, then at step 178 the visitor is prompted to complete the setup. If the visitor wishes to complete the setup, they are returned to step 174 otherwise they are taken to step 182 and returned to the reception area. If the advertisement setup is valid, then at step 180 the advertisement is submitted and ready to be displayed on the online office web site and the visitor is returned to the reception area (step 182).
If a visitor wishes to setup a virtual office, they would click on the office setup link 94 (step 142). The visitor would then be taken to the member setup page (step 144) where, referring to Fig. 7, the member setup would start (step 190). At step 192, the visitor would be prompted for identification information. At step 192, the visitor can setup a new virtual office or simply access an existing virtual office. At step 194, it is determined if the entered information is valid and complete. If the information is not valid, then at step 196 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 192 otherwise they are taken to step 212 and returned to the reception area. At step 198 the visitor is prompted to enter contact and billing information. At step 200, it is determined if the entered information is valid and complete. If the information is not valid, then at step 202 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 198 otherwise they are taken to step 212 and returned to the reception area. If the entered information is valid, then at step 204 the visitor can import objects, create a virtual office and modify an existing virtual office. At step 206, it is determined if the virtual office setup is valid and complete. If the virtual office setup is not valid, then at step 208 the visitor is prompted to complete the setup. If the visitor wishes to complete the setup, they are returned to step 204 otherwise they are taken to step 212 and returned to the reception area. If the advertisement setup is valid, then at step 210 the virtual office design is submitted and ready to be accessed at the online office web site and the visitor is returned to the reception area (step 212).
From the menu icon 104 on the reception desk user interface 80, a member can login to their portal page. The portal page offers a broad array of resources and services such as news headlines, stock quotes, weather, and search engines. When logged onto the portal page, the member can accept or refuse visitors' reguests for a videoconference, an Internet telephone call and a real-time text communication (chat). The member can also send and receive text messages from the portal page. Further, the member's portal page can be customized to modify the content, layout and colour scheme.
A member can access their account information by clicking on the account information link 96 (step 146), where at step 148 they will be taken to a login screen. After logging in, the member can change addresses, billing information and services.
Referring to Fig. 8, if the visitor is directed to the virtual office of a business or businessperson (step 250), then at step 252, the virtual office user interface 10 is initiated. As described earlier, clicking on one of a plurality of buttons and objects provides the functionality of the virtual office user interface 10. The virtual office user interface 10 waits for the visitor to click on an item (steps 254 & 256). If the virtual office user interface detects a click on an item (step 254), the location of the click determines the function performed. If the visitor clicks on an inbox 34 or outbox 36 button (step 258), then at step 260 the inbox/outbox process is initiated. If the visitor clicks on the telephone 42 (step 262), then at step 264 the Internet telephone process is initiated. If the visitor clicks on the video camera 38 (step 266), then at step 268 the videoconference process is initiated. If the visitor clicks on the diary 40 (step 270), then at step 272 the Internet chat process is initiated. If the visitor clicks on the slideshow button 22 (step 274), then at step 276 a slideshow presentation process is initiated. If the visitor clicks on the audio/video/text button 20 (step 278), then at step 280 a presentation process is initiated. If the visitor clicks on the E-commerce button 24 (step 282), then at step 284 the E-commerce process is initiated. If the visitor clicks on the private messages button 48 (step 286), then at step 288 the secure messaging process is initiated.
If the visitor clicks on one of the advertisements 26 or 28 (step 290), then at step 167 the visitor is directed to the advertiser's site. If the visitor clicks on the to reception button 44 (step 294), then at step 296 the reception desk user interface 80 is initiated.
If the visitor clicks on the inbox 34 or outbox 36 buttons, then at step 260 the inbox/outbox process is initiated. Referring to FiQ. 9, at step 300, a new window is opened and the inbox/outbox process is started. At step 302, the visitor is prompted to upload files, download files, or exit the inbox/outbox process. If the visitor exits the inbox/outbox process, then at step 322, they are returned to the member's virtual office. If the visitor chooses to upload files (step 304), then the visitor selects those files they wish to upload (step 306). At step 308, the chosen files are uploaded to the online office web site and at step 310, the uploaded files are e-mailed to the office owner's account. If the user chooses to download files (step 312) then at step 314 the visitor chooses the files to download and at step 316, the chosen files are downloaded to the visitor's computer. After uploading or downloading, the visitor is given the choice of exiting, uploading files or downloading files (step 320). If the visitor chooses to exit, they are returned to the member's virtual office (step 322). If the visitor chooses to upload or download files, they are returned to steps 304 and 312 respectively.
For the Internet telephone, videoconference and real-time text communication services are implemented as entirely Java-based processes. Java-based processes are used because they offer the advantage of allowing any visitor to the online office web site to be able to instantly communicate with the office owner without needing to download and install a program or browser plug-in. Additionally, the services will operate peer-to-peer thereby allowing the data to flow directly from the visitor's machine to the office owner's machine without having to travel through intermediary hardware servers.
If the visitor clicks on the telephone 42 (step 262), then at step 264 the Internet telephone process is initiated.
Referring to Fig. 10, a new window is opened and the Internet telephone process is started (step 390). At step 392, the status of the virtual office owner is queried to determine if they are available to accept an Internet telephone call. If the virtual office owner is unavailable to receive an Internet telephone call, then at step 394, a message is displayed to the visitor indicating the status of the virtual office owner and the visitor is returned to the virtual office user interface 10 (step 406). If the virtual office owner is available to receive an Internet telephone call, then at step 396, the Internet telephone software is started.
At step 398, the office owner is queried to determine if they wish to accept the request for an Internet telephone call.
If the office owner denies the request then a message is displayed to the visitor (step 394) and they are returned to the office owner's virtual office (step 406). If the office owner accepts the request for the Internet telephone call, then an Internet telephone call is initiated (step 400).
V~hen the conversation between the visitor and the office owner has ended, the Internet telephone call is terminated (step 402) and the Internet telephone software and window are closed (step 404). At step 406, the visitor is returned to the virtual office user interface 10.
If the visitor clicks on the video camera 38 (step 266), then at step 268 the Internet videoconference process is initiated. Referring to Fig. 11, a new window is opened and the Internet telephone process is started (step 410). At step 412, the status of the virtual office owner is queried to determine if they are available to accept an Internet videoconference. If the virtual office owner is unavailable to participate in an Internet videoconference, then at step 414, a message is displayed to the visitor indicating the status of the virtual office owner and the visitor is returned to the virtual office user interface 10 (step 426).
If the virtual office owner is available to participate in an Internet videoconference, then at step 416, the Internet telephone software is started. At step 418, the office owner is queried to determine if they wish to accept the request to participate in an Internet videoconference. If the office owner denies the request then a message is displayed to the visitor (step 414) and they are returned to the office owner's virtual office (step 426). If the office owner accepts the request to participate in the videoconference, then an Internet videoconference is initiated (step 420).
When the conference between the visitor and the office owner has ended, the Internet videoconference is terminated (step 422) and the Internet videoconference software and window are closed (step 424). At step 426, the visitor is returned to the virtual office user interface 10. Note that the videoconference described above is a one-way videoconference.
That is, the visitor can see the office owner but the office owner cannot see the visitor. This eliminates the need for a visitor to have a digital camera in order to participate in a videoconference. If a two-way videoconference is desired, the parties can go to the conference room.
If the visitor clicks on the diary 40 (step 270), then at step 272 the Internet chat process is initiated.
Referring to Fig. 12, a new window is opened and the Internet chat process is started (step 340). At step 342, the status of the virtual office owner is queried to determine if they are available to participate in an Internet chat. If the virtual office owner is unavailable to participate in an Internet chat, then at step 344, a message is displayed to the visitor indicating the status of the virtual office owner and the visitor is returned to the virtual office user interface 10 (step 456). If the virtual office owner is available to participate in an Internet chat, then at step 346, the Internet telephone software is started. At step 348, the office owner is queried to determine if they wish to accept the request for an Internet chat. If the office owner denies the request then a message is displayed to the visitor (step 344) and they are returned to the office owner's virtual office (step 356). If the office owner accepts the request for an Internet chat, then an Internet chat is initiated (step 350). When the conversation between the visitor and the office owner has ended, the Internet chat is terminated (step 452) and the Internet telephone software and window are closed (step 454). At step 456, the visitor is returned to the virtual office user interface 10.
When a visitor clicks on the audio/video/text button 20 or the slideshow button 22, (steps 278 and 274 respectively) a presentation process is initiated. The presentation process will open a new window and display the appropriate presentation (step 276 and 280). When the presentation has finished, the process will end and the window will be closed.
Similarly, when a visitor clicks on the e-commerce button 24 (step 282), then at step 284 the e-commerce process is initiated. The e-commerce process will allow the visitor to purchase goods, services and shares from an office owner.
The transactions will be administered by the online office web site thereby removing the burden and overhead associated with an e-commerce web site from the office owners.
If the visitor clicks on the private messages button 48 (step 286), then at step 288 the private messaging process is initiated. The private messaging process allows authenticated visitors to leave and retrieve messages for an office owner.
When the visitor to the virtual office has finished all of the business they intend to conduct, they may leave the virtual office user interface 10 by entering a new URL in their browser or by clicking on the to reception button 44 (step 294) to return to the reception desk user interface 80 (step 296). Once the visitor leaves the online office website, they will automatically be logged off regardless of whether they are a guest to the website or a member.
The functions described above as being incorporated into the virtual office are merely used as examples and are not to be interpreted as limiting the scope of the possible processes that may be available. For example, the button within the online office could function to initiate news retrieval, stock quotes, software downloads, and weather reports.
The advantages of using the virtual office are its simplicity and effectiveness. The virtual office integrates a wide variety of communication tools into a single user interface making them accessible by simply pointing and clicking. The layout of the virtual offices is intuitive thereby easing the anxiety of new or unsophisticated users.
The virtual office owes its effectiveness to the directory features it incorporates. Then a potential client searches the Internet looking for a particular person, product or service, they will likely find the online office site. As a member of the site, members have a greater chance of being found or referenced through the online office.
Although the present invention has been described in detail with reference to one preferred embodiment thereof, it will be clearly understood that this is by way of illustration only. Many variations and alternative embodiments of the invention will now be apparent to those skilled in the art, and are not to be excluded from the scope of the invention, which is to be determined only by the appended claims, as set forth below.
When a user visits the Online Office web site, the virtual office graphical user interface determines if the user has previously visited the site. If the user has not previously visited the site, they are greeted by a multimedia presentation describing the site. If the user has previously visited the site then they are taken directly to a reception area. Upon entering the reception area, visitors (guests and members) can look up businesses or businesspersons in a variety of directories using a number of search criteria. In particular, the visitor can search for a business or businessperson by entering their phone number into the search box. The Online Office web site allows each online office to be referenced by a URL address based on their business phone number. If the business or businessperson the visitor is seeking is found in the directory, the visitor may be directed to a virtual office, a web site or provided with detailed contact information. While at the reception desk, a visitor may login as a member or as a guest. Both guests and members may visit the virtual office of any member. A member of the site has their own virtual office whereas a guest is a true visitor to the site, as they do not have an office, but access the site to visit the virtual offices of the members.
From the reception area of the web site members have the option of modifying their virtual office and guest have the option of setting up a new virtual office.
If a visitor is directed to a virtual office, they are greeted by a graphical user interface displaying an office.
Within the office there is a picture of the office owner, a cityscape of the city where the office owner is located, a number of picture frames on the walls and several buttons which may provide functions such as Inbox, Outbox, Slideshow, Audio, Video, Text or E-commerce. In addition, within the displayed office there is a telephone icon to initiate a real-time Internet telephone call with the office owner, a video camera icon to initiate a real-time videoconference with the office owner and a diary book icon to initiate a real-time textual conference with the office owner. A
display in the virtual office indicates whether the office owner is available to be contacted directly via video, voice or text.
When a member enters their own virtual office, they have an office and a portal page. The member may customize the design of their office and the content of their portal page.
The content, layout, button titles and colour scheme are just examples of the many options that are available to be changed by the member who owns the virtual office (the office owner).
In addition the member can set up or customize their own portal page to display news headlines, stock quotes, local weather, etc. When logged onto the portal page, the office owner is able to accept or refuse requests for Internet telephone calls, videoconferences and text communication initiated by a visitor to the virtual office.
It is an object of the invention to integrate a variety of communication processes into a single graphical user interface.
It is a further object of the invention to incorporate the communication processes of Internet telephone, videoconferencing and real-time text communication (chat) into the graphical user interface.
8RI$F D$SCRIPTION OF TH8 DRAWINGS
Many objects and advantages of the present invention will be apparent to those of ordinary skill in the art when this specification is read in conjunction with the attached drawings wherein like reference numerals are applied to like elements and wherein:
Fig. 1 is a diagrammatic representation of a member's online office;
Fig. 2 is a decision tree that outlines the steps in software when a visitor accesses the online office website;
Fig. 3 is a diagrammatic representation of the reception desk user interface;
Fig. 4 is a decision tree that outlines the steps in software when a visitor accesses the reception desk;
Fig. 5 is a decision tree that outlines the steps in software when a visitor enters the conference room;
Fig. 6 is a decision tree that outlines the steps in software when an advertiser wishes to setup an advertisement;
Fig. 7 is a decision tree that outlines the steps in software when a visitor wishes to become a member and setup a new virtual office;
Fig. 8 is a decision tree that outlines the steps in software when a visitor clicks on a selection in a member's online office;
Fig. 9 is a decision tree that outlines the steps in software when a visitor clicks on the inbox/outbox button;
Fig. 10 is a decision tree that outlines the steps in software when a visitor clicks on the telephone;
Fig. 11 is a decision tree that outlines the steps in software when a visitor clicks on the video camera; and Fig. 12 is a decision tree that outlines the steps in software when a visitor clicks on the diary.
DETAILED DESCRIPTION OF THE INVENTION
Referring to Fig. 1, a typical virtual office 10 has an image of the office owner 32 and a plurality of rear windows 30 that display a cityscape image representative of the location of the office owner. The cityscape image in the rear windows 30 may be a static photograph, a photograph updated periodically or a live video feed from a location within the city chosen by the office owner. The functionality of the virtual office 10 is provided through a series of buttons 20, 22, 24, 34, 36, 44 and 58, and objects 26, 28, 38, 40 and 42.
To enter a virtual office 10, a visitor accesses the online office website through the Internet. A visitor will typically access the online office website by entering the URL (Uniform Resource Locator) into their Internet browser.
Referring to Fig. 2, when a visitor arrives at the online office website (step 50), the visitor's system will be queried (step 52) and system information will be retrieved (step 54). The system information retrieved at step 54 is used at step 56 to determine if the visitor has previously accessed the online office website. If the visitor is a new visitor to the site, then at step 58, the visitor is shown a presentation outlining the features of the online office website. When the presentation has completed, at step 60 an indicator is placed on the visitor's system to denote that the visitor has accessed the online office website.
If an indicator is found on the visitor's system, whether it has been placed there during this visit or a prior visit, then at step 62 the visitor is directed to the reception desk user interface 80 (see Fig. 3) of the online office web site and the reception desk user interface 80 is initiated (step 64). At step 66, the visitor is directed to the location of the opening screen of the reception desk user interface 80.
Referring to Figs. 3 and 4, at step 110, the visitor is directed to the location of the opening screen of the reception desk user interface 80 and, at step 112, the visitor is presented with the reception desk user interface 80. The functionality of the reception desk user interface 80 is delivered through clicking on one of the functions located either on the reception desk 108 or within the reception desk user interface 80. At step 114, if the visitor has not clicked on an item, then the reception desk user interface 80 simply waits (step 116) until the visitor clicks. If the reception desk user interface 80 detects a click, then the location of the click determines the action to be carried out. If the visitor clicks on one of the posters 86 or 88 (step 150), then at step 152 the visitor is linked to the website or web page of the advertiser.
To receive help, the visitor simply clicks on the receptionist 90 (step 118) and at step 120 the visitor is taken to a help screen. Similarly, the visitor may also access help by clicking on the help link 106 (step 118) and be taken to the help screen (step 120).
If the visitor clicks on the watercooler link (step 122), then at step 124, the visitor is taken to the watercooler room. The watercooler room is a chat room consisting of a number of themed rooms. A chat room involves real-time communication between two or more users. Once the chat has been initiated, users type text on the keyboard, that text will appear in the watercooler room for all users to see.
At step 126, when the visitor has clicked on the Conference Room link, then at step 128, the visitor is taken to the conference room. Referring to Fig. 5, at step 220 the visitor enters the conference room and at step 222 the visitor is prompted for identification information.
Identification information may include a login, password and credit card information. Credit card information may be required as the services offered in the conference room are each a pay-per-use session. At step 224, the entered information is evaluated to determine if it is valid and at step 226, if the information is not valid, the visitor is prompted to correct or complete the information. If the entered information is valid then at step 228, the visitor is prompted to select one of the sessions. The user may choose one of Multi-user Videoconference (step 230), Collaborative White-Boarding (step 232), Multi-User web tour (step 234), or exit the Conference Room (step 236). If the visitor chooses one of the sessions, then at step 238 the visitor is prompted to invite attendees to the chosen session and at step 240, the session is initiated. Once the session has been completed, at step 242 the session is terminated and the visitor is returned to the reception desk (step 244).
While at the reception desk, the visitor can search for a business or a businessperson. The search can be carried out in many different ways depending on the criteria the visitor users. The visitor may click on the white pages link 98 (step 130) where at step 132 they will be taken to a directory and prompted to enter the name of a business or businessperson. The visitor may also click on the yellow pages link 100 (step 134) where at step 136 they will be taken to a directory and prompted to enter a category name under which they wish to find a business or businessperson.
Further, the visitor may click on the green pages link 102 (step 138) where at step 140 they will be taken to a directory and prompted to enter a geographical location where they wish to find a business or businessperson.
Perhaps the easiest way of searching for a business or businessperson, the visitor may enter a phone number into the search box 92 on the reception desk user interface 80. The online office web site employs a phone number URL addressing scheme so that businesses and businesspersons can be uniquely identified with a Internet address corresponding to their telephone number. Therefore entering the phone number into the search box 92 allows the visitor to immediately link to the business' or businessperson's web page.
When the visitor has found the business or businessperson for which they were searching, they may be presented with a variety of information. If the business or businessperson has a virtual office at the online office web site, then the visitor will be linked to that virtual office.
If the business or businessperson does not have a virtual office then the visitor may be linked to a web site or simply presented with detailed contact information. In this way, the online office website can be used not only to house the virtual offices of businesses and businesspeople but it can also be used as a directory to find most any business.
If a visitor wishes to setup an advertisement to be shown on the online office website, they would click on the advertiser setup link under the menu icon 104 (step 154).
The visitor would then be taken to the advertiser setup page (step 156) where, referring to Fig. 6, the advertiser setup would start (step 160). At step 162, the advertiser would be prompted for identification information. At step 162, the visitor can setup an advertising account or simply access an existing account. At step 164, it is determined if the entered information is valid and complete. If the information is not valid, then at step 166 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 162 otherwise they are taken to step 182 and returned to the reception area. At step 168 the visitor is prompted to enter contact and billing information. At step 170, it is determined if the entered information is valid and complete.
If the information is not valid, then at step 172 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 168 otherwise they are taken to step 182 and returned to the reception area. If the entered information is valid, then at step 174 the visitor can import an advertisement, create an advertisement or modify an existing advertisement. At step 176, it is determined if the advertisement setup is valid and complete. If the advertisement setup is not valid, then at step 178 the visitor is prompted to complete the setup. If the visitor wishes to complete the setup, they are returned to step 174 otherwise they are taken to step 182 and returned to the reception area. If the advertisement setup is valid, then at step 180 the advertisement is submitted and ready to be displayed on the online office web site and the visitor is returned to the reception area (step 182).
If a visitor wishes to setup a virtual office, they would click on the office setup link 94 (step 142). The visitor would then be taken to the member setup page (step 144) where, referring to Fig. 7, the member setup would start (step 190). At step 192, the visitor would be prompted for identification information. At step 192, the visitor can setup a new virtual office or simply access an existing virtual office. At step 194, it is determined if the entered information is valid and complete. If the information is not valid, then at step 196 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 192 otherwise they are taken to step 212 and returned to the reception area. At step 198 the visitor is prompted to enter contact and billing information. At step 200, it is determined if the entered information is valid and complete. If the information is not valid, then at step 202 the visitor is prompted to complete the information. If the visitor wishes to complete the information, they are returned to step 198 otherwise they are taken to step 212 and returned to the reception area. If the entered information is valid, then at step 204 the visitor can import objects, create a virtual office and modify an existing virtual office. At step 206, it is determined if the virtual office setup is valid and complete. If the virtual office setup is not valid, then at step 208 the visitor is prompted to complete the setup. If the visitor wishes to complete the setup, they are returned to step 204 otherwise they are taken to step 212 and returned to the reception area. If the advertisement setup is valid, then at step 210 the virtual office design is submitted and ready to be accessed at the online office web site and the visitor is returned to the reception area (step 212).
From the menu icon 104 on the reception desk user interface 80, a member can login to their portal page. The portal page offers a broad array of resources and services such as news headlines, stock quotes, weather, and search engines. When logged onto the portal page, the member can accept or refuse visitors' reguests for a videoconference, an Internet telephone call and a real-time text communication (chat). The member can also send and receive text messages from the portal page. Further, the member's portal page can be customized to modify the content, layout and colour scheme.
A member can access their account information by clicking on the account information link 96 (step 146), where at step 148 they will be taken to a login screen. After logging in, the member can change addresses, billing information and services.
Referring to Fig. 8, if the visitor is directed to the virtual office of a business or businessperson (step 250), then at step 252, the virtual office user interface 10 is initiated. As described earlier, clicking on one of a plurality of buttons and objects provides the functionality of the virtual office user interface 10. The virtual office user interface 10 waits for the visitor to click on an item (steps 254 & 256). If the virtual office user interface detects a click on an item (step 254), the location of the click determines the function performed. If the visitor clicks on an inbox 34 or outbox 36 button (step 258), then at step 260 the inbox/outbox process is initiated. If the visitor clicks on the telephone 42 (step 262), then at step 264 the Internet telephone process is initiated. If the visitor clicks on the video camera 38 (step 266), then at step 268 the videoconference process is initiated. If the visitor clicks on the diary 40 (step 270), then at step 272 the Internet chat process is initiated. If the visitor clicks on the slideshow button 22 (step 274), then at step 276 a slideshow presentation process is initiated. If the visitor clicks on the audio/video/text button 20 (step 278), then at step 280 a presentation process is initiated. If the visitor clicks on the E-commerce button 24 (step 282), then at step 284 the E-commerce process is initiated. If the visitor clicks on the private messages button 48 (step 286), then at step 288 the secure messaging process is initiated.
If the visitor clicks on one of the advertisements 26 or 28 (step 290), then at step 167 the visitor is directed to the advertiser's site. If the visitor clicks on the to reception button 44 (step 294), then at step 296 the reception desk user interface 80 is initiated.
If the visitor clicks on the inbox 34 or outbox 36 buttons, then at step 260 the inbox/outbox process is initiated. Referring to FiQ. 9, at step 300, a new window is opened and the inbox/outbox process is started. At step 302, the visitor is prompted to upload files, download files, or exit the inbox/outbox process. If the visitor exits the inbox/outbox process, then at step 322, they are returned to the member's virtual office. If the visitor chooses to upload files (step 304), then the visitor selects those files they wish to upload (step 306). At step 308, the chosen files are uploaded to the online office web site and at step 310, the uploaded files are e-mailed to the office owner's account. If the user chooses to download files (step 312) then at step 314 the visitor chooses the files to download and at step 316, the chosen files are downloaded to the visitor's computer. After uploading or downloading, the visitor is given the choice of exiting, uploading files or downloading files (step 320). If the visitor chooses to exit, they are returned to the member's virtual office (step 322). If the visitor chooses to upload or download files, they are returned to steps 304 and 312 respectively.
For the Internet telephone, videoconference and real-time text communication services are implemented as entirely Java-based processes. Java-based processes are used because they offer the advantage of allowing any visitor to the online office web site to be able to instantly communicate with the office owner without needing to download and install a program or browser plug-in. Additionally, the services will operate peer-to-peer thereby allowing the data to flow directly from the visitor's machine to the office owner's machine without having to travel through intermediary hardware servers.
If the visitor clicks on the telephone 42 (step 262), then at step 264 the Internet telephone process is initiated.
Referring to Fig. 10, a new window is opened and the Internet telephone process is started (step 390). At step 392, the status of the virtual office owner is queried to determine if they are available to accept an Internet telephone call. If the virtual office owner is unavailable to receive an Internet telephone call, then at step 394, a message is displayed to the visitor indicating the status of the virtual office owner and the visitor is returned to the virtual office user interface 10 (step 406). If the virtual office owner is available to receive an Internet telephone call, then at step 396, the Internet telephone software is started.
At step 398, the office owner is queried to determine if they wish to accept the request for an Internet telephone call.
If the office owner denies the request then a message is displayed to the visitor (step 394) and they are returned to the office owner's virtual office (step 406). If the office owner accepts the request for the Internet telephone call, then an Internet telephone call is initiated (step 400).
V~hen the conversation between the visitor and the office owner has ended, the Internet telephone call is terminated (step 402) and the Internet telephone software and window are closed (step 404). At step 406, the visitor is returned to the virtual office user interface 10.
If the visitor clicks on the video camera 38 (step 266), then at step 268 the Internet videoconference process is initiated. Referring to Fig. 11, a new window is opened and the Internet telephone process is started (step 410). At step 412, the status of the virtual office owner is queried to determine if they are available to accept an Internet videoconference. If the virtual office owner is unavailable to participate in an Internet videoconference, then at step 414, a message is displayed to the visitor indicating the status of the virtual office owner and the visitor is returned to the virtual office user interface 10 (step 426).
If the virtual office owner is available to participate in an Internet videoconference, then at step 416, the Internet telephone software is started. At step 418, the office owner is queried to determine if they wish to accept the request to participate in an Internet videoconference. If the office owner denies the request then a message is displayed to the visitor (step 414) and they are returned to the office owner's virtual office (step 426). If the office owner accepts the request to participate in the videoconference, then an Internet videoconference is initiated (step 420).
When the conference between the visitor and the office owner has ended, the Internet videoconference is terminated (step 422) and the Internet videoconference software and window are closed (step 424). At step 426, the visitor is returned to the virtual office user interface 10. Note that the videoconference described above is a one-way videoconference.
That is, the visitor can see the office owner but the office owner cannot see the visitor. This eliminates the need for a visitor to have a digital camera in order to participate in a videoconference. If a two-way videoconference is desired, the parties can go to the conference room.
If the visitor clicks on the diary 40 (step 270), then at step 272 the Internet chat process is initiated.
Referring to Fig. 12, a new window is opened and the Internet chat process is started (step 340). At step 342, the status of the virtual office owner is queried to determine if they are available to participate in an Internet chat. If the virtual office owner is unavailable to participate in an Internet chat, then at step 344, a message is displayed to the visitor indicating the status of the virtual office owner and the visitor is returned to the virtual office user interface 10 (step 456). If the virtual office owner is available to participate in an Internet chat, then at step 346, the Internet telephone software is started. At step 348, the office owner is queried to determine if they wish to accept the request for an Internet chat. If the office owner denies the request then a message is displayed to the visitor (step 344) and they are returned to the office owner's virtual office (step 356). If the office owner accepts the request for an Internet chat, then an Internet chat is initiated (step 350). When the conversation between the visitor and the office owner has ended, the Internet chat is terminated (step 452) and the Internet telephone software and window are closed (step 454). At step 456, the visitor is returned to the virtual office user interface 10.
When a visitor clicks on the audio/video/text button 20 or the slideshow button 22, (steps 278 and 274 respectively) a presentation process is initiated. The presentation process will open a new window and display the appropriate presentation (step 276 and 280). When the presentation has finished, the process will end and the window will be closed.
Similarly, when a visitor clicks on the e-commerce button 24 (step 282), then at step 284 the e-commerce process is initiated. The e-commerce process will allow the visitor to purchase goods, services and shares from an office owner.
The transactions will be administered by the online office web site thereby removing the burden and overhead associated with an e-commerce web site from the office owners.
If the visitor clicks on the private messages button 48 (step 286), then at step 288 the private messaging process is initiated. The private messaging process allows authenticated visitors to leave and retrieve messages for an office owner.
When the visitor to the virtual office has finished all of the business they intend to conduct, they may leave the virtual office user interface 10 by entering a new URL in their browser or by clicking on the to reception button 44 (step 294) to return to the reception desk user interface 80 (step 296). Once the visitor leaves the online office website, they will automatically be logged off regardless of whether they are a guest to the website or a member.
The functions described above as being incorporated into the virtual office are merely used as examples and are not to be interpreted as limiting the scope of the possible processes that may be available. For example, the button within the online office could function to initiate news retrieval, stock quotes, software downloads, and weather reports.
The advantages of using the virtual office are its simplicity and effectiveness. The virtual office integrates a wide variety of communication tools into a single user interface making them accessible by simply pointing and clicking. The layout of the virtual offices is intuitive thereby easing the anxiety of new or unsophisticated users.
The virtual office owes its effectiveness to the directory features it incorporates. Then a potential client searches the Internet looking for a particular person, product or service, they will likely find the online office site. As a member of the site, members have a greater chance of being found or referenced through the online office.
Although the present invention has been described in detail with reference to one preferred embodiment thereof, it will be clearly understood that this is by way of illustration only. Many variations and alternative embodiments of the invention will now be apparent to those skilled in the art, and are not to be excluded from the scope of the invention, which is to be determined only by the appended claims, as set forth below.
Claims (14)
1. A method for using a computer to integrate communication processes into a graphical user interface, comprising:
a) displaying said graphical user interface;
b) selecting a plurality of graphical and textual images to display within said graphical user interface; and c) associating communication processes with each of said graphical and textual images;
wherein said communication processes include a real-time textual chat process and one of an Internet videoconferencing process and an Internet telephone process.
a) displaying said graphical user interface;
b) selecting a plurality of graphical and textual images to display within said graphical user interface; and c) associating communication processes with each of said graphical and textual images;
wherein said communication processes include a real-time textual chat process and one of an Internet videoconferencing process and an Internet telephone process.
2. The method according to claim 1, wherein said communication processes include another of said Internet videoconferencing process and said Internet telephone process.
3. The method according to claim 2, wherein said Internet videoconferencing process, said Internet telephone process and said real-time textual chat process are Java-based processes.
4. The method according to claim 1, wherein said graphical and textual images are associated with corporate presentations.
5. The method according to claim 4, wherein said graphical user interface further includes displaying a three dimensional rendering of an office having:
a) a back wall and two side walls; and b) a plurality of windows.
a) a back wall and two side walls; and b) a plurality of windows.
6. The method according to claim 5, wherein said graphical user interface further includes displaying:
a) a plurality of advertising posters; and b) a desk, a video camera, a telephone and a diary book.
a) a plurality of advertising posters; and b) a desk, a video camera, a telephone and a diary book.
7. The method according to claim 6, wherein said advertising posters provide Internet links to web pages.
8. The method according to claim 5, wherein said plurality of windows display one of a cityscape or one of said corporate presentations wherein said corporate presentations include a video presentation, a slideshow presentation and a text presentation.
9. The method according to claim 5, wherein selecting said video camera initiates said Internet videoconferencing process.
10. The method according to claim 5, wherein selecting said telephone initiates said Internet telephone process.
11. The method according to claim 5, wherein selecting said diary book initiates said real-time textual chat process.
12. The method according to claim 1, wherein a reception desk graphical user interface is implemented in conjunction with said graphical user interface.
13. The method according to claim 12, wherein said reception desk graphical user interface includes:
a) help facilities;
b) searching facilities; and c) advertising posters.
a) help facilities;
b) searching facilities; and c) advertising posters.
14. The method according to claim 13, wherein said searching facilities include a database with URLs (Uniform Resource Locators) having a portion that represents a telephone number.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA 2292333 CA2292333A1 (en) | 1999-12-06 | 1999-12-06 | Virtual office graphical user interface |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA 2292333 CA2292333A1 (en) | 1999-12-06 | 1999-12-06 | Virtual office graphical user interface |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA2292333A1 true CA2292333A1 (en) | 2001-06-06 |
Family
ID=4164881
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA 2292333 Abandoned CA2292333A1 (en) | 1999-12-06 | 1999-12-06 | Virtual office graphical user interface |
Country Status (1)
| Country | Link |
|---|---|
| CA (1) | CA2292333A1 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111052160A (en) * | 2017-07-05 | 2020-04-21 | 马里亚·弗朗西斯卡·琼斯 | Virtual office |
-
1999
- 1999-12-06 CA CA 2292333 patent/CA2292333A1/en not_active Abandoned
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111052160A (en) * | 2017-07-05 | 2020-04-21 | 马里亚·弗朗西斯卡·琼斯 | Virtual office |
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