CA2289455A1 - Architecture d'un systeme de communication - Google Patents

Architecture d'un systeme de communication Download PDF

Info

Publication number
CA2289455A1
CA2289455A1 CA002289455A CA2289455A CA2289455A1 CA 2289455 A1 CA2289455 A1 CA 2289455A1 CA 002289455 A CA002289455 A CA 002289455A CA 2289455 A CA2289455 A CA 2289455A CA 2289455 A1 CA2289455 A1 CA 2289455A1
Authority
CA
Canada
Prior art keywords
network
call
information
service
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002289455A
Other languages
English (en)
Inventor
Guido M. Eastep
Paul R. Litzenberger
Shannon R. Orebaugh
Isaac K. Elliott
Rick Stelle
Bruce Schrage
Craig A. Baxter
Wesley Atkinson
Chuck Knostman
Bing Chen
Kristan Vandersluis
Jun Fang (Deceased)
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
MCI Communications Corp
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/795,270 external-priority patent/US6731625B1/en
Application filed by Individual filed Critical Individual
Publication of CA2289455A1 publication Critical patent/CA2289455A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/003—Click to dial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/165—Combined use of TCP and UDP protocols; selection criteria therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/16—Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]
    • H04L69/169—Special adaptations of TCP, UDP or IP for interworking of IP based networks with other networks 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/128—Details of addressing, directories or routing tables
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0062—Provisions for network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
    • H04M2203/5063—Centrally initiated conference, i.e. Conference server dials participants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0176—Billing arrangements using internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H04M3/567—Multimedia conference systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • General Engineering & Computer Science (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)

Abstract

La présente invention a trait à un procédé et à un système destinés à acheminer des appels téléphoniques, des données et d'autres informations multimédia à travers un réseau hybride qui peut inclure le transfert d'informations par Internet. Les informations de profil sont utilisées par le système pendant toute la vie du support, notamment pour l'acheminement, la facturation, la surveillance, la transmission des données ainsi que pour d'autres fonctions de commande du support. Le système peut comprendre l'acheminement à priorité et peut également faciliter les sessions de rappels et présenter un affichage pour l'abonné demandeur via une page web qui renferme des informations d'état en rapport avec la session de rappel. Les appels et les rappels peuvent également être acheminés à travers le réseau hybride. En employant ce système, les utilisateurs peuvent gérer beaucoup plus d'aspects relatifs au réseau qu'il n'était possible auparavant, et peuvent aussi contrôler les activités du réseau depuis un site central.
CA002289455A 1997-02-03 1998-02-03 Architecture d'un systeme de communication Abandoned CA2289455A1 (fr)

Applications Claiming Priority (23)

Application Number Priority Date Filing Date Title
US79468997A 1997-02-03 1997-02-03
US79455597A 1997-02-03 1997-02-03
US79411497A 1997-02-03 1997-02-03
US08/794,555 1997-02-03
US08/794,689 1997-02-03
US08/794,114 1997-02-03
US79820897A 1997-02-10 1997-02-10
US79736097A 1997-02-10 1997-02-10
US80713097A 1997-02-10 1997-02-10
US80024397A 1997-02-10 1997-02-10
US79835097A 1997-02-10 1997-02-10
US79796497A 1997-02-10 1997-02-10
US79744597A 1997-02-10 1997-02-10
US08/798,350 1997-02-10
US08/798,208 1997-02-10
US08/800,243 1997-02-10
US08/795,270 1997-02-10
US08/795,270 US6731625B1 (en) 1997-02-10 1997-02-10 System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
US08/797,964 1997-02-10
US08/797,445 1997-02-10
US08/807,130 1997-02-10
US08/797,360 1997-02-10
PCT/US1998/001868 WO1998034391A2 (fr) 1997-02-03 1998-02-03 Architecture d'un systeme de communication

Publications (1)

Publication Number Publication Date
CA2289455A1 true CA2289455A1 (fr) 1998-08-06

Family

ID=27582812

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002289455A Abandoned CA2289455A1 (fr) 1997-02-03 1998-02-03 Architecture d'un systeme de communication

Country Status (9)

Country Link
EP (1) EP1000500A4 (fr)
KR (1) KR20000071228A (fr)
CN (1) CN1262836A (fr)
AP (1) AP9901611A0 (fr)
CA (1) CA2289455A1 (fr)
IL (1) IL131102A0 (fr)
NZ (1) NZ336939A (fr)
TR (1) TR199901842T2 (fr)
WO (1) WO1998034391A2 (fr)

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US6958992B2 (en) 2001-03-16 2005-10-25 Mitel Corporation Registering an IP phone with an IP phone switch
US7600044B2 (en) 2006-06-13 2009-10-06 Inter-Tel, Inc. System and method for networked endpoint registration

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US6731625B1 (en) 1997-02-10 2004-05-04 Mci Communications Corporation System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
US6137869A (en) 1997-09-16 2000-10-24 Bell Atlantic Network Services, Inc. Network session management
US7272604B1 (en) 1999-09-03 2007-09-18 Atle Hedloy Method, system and computer readable medium for addressing handling from an operating system
US6470020B1 (en) * 1998-11-03 2002-10-22 Nortel Networks Limited Integration of stimulus signalling protocol communication systems and message protocol communication systems
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US6614781B1 (en) 1998-11-20 2003-09-02 Level 3 Communications, Inc. Voice over data telecommunications network architecture
US6442169B1 (en) 1998-11-20 2002-08-27 Level 3 Communications, Inc. System and method for bypassing data from egress facilities
JP2000175278A (ja) * 1998-12-03 2000-06-23 Roehm Properties Bv 通信システム
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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6958992B2 (en) 2001-03-16 2005-10-25 Mitel Corporation Registering an IP phone with an IP phone switch
US7567552B2 (en) 2001-03-16 2009-07-28 Mitel Networks Corporation Registering an IP phone with an IP phone switch
US7600044B2 (en) 2006-06-13 2009-10-06 Inter-Tel, Inc. System and method for networked endpoint registration

Also Published As

Publication number Publication date
WO1998034391A9 (fr) 1999-09-10
EP1000500A4 (fr) 2002-02-05
IL131102A0 (en) 2001-01-28
CN1262836A (zh) 2000-08-09
WO1998034391A3 (fr) 1998-12-23
KR20000071228A (ko) 2000-11-25
WO1998034391A2 (fr) 1998-08-06
EP1000500A2 (fr) 2000-05-17
TR199901842T2 (xx) 2000-10-23
NZ336939A (en) 2001-04-27
AP9901611A0 (en) 1999-09-30
WO1998034391A8 (fr) 2000-01-20

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Effective date: 20060109