CA2282931C - Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation - Google Patents

Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation Download PDF

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Publication number
CA2282931C
CA2282931C CA 2282931 CA2282931A CA2282931C CA 2282931 C CA2282931 C CA 2282931C CA 2282931 CA2282931 CA 2282931 CA 2282931 A CA2282931 A CA 2282931A CA 2282931 C CA2282931 C CA 2282931C
Authority
CA
Canada
Prior art keywords
contact
agent
contacts
routing
campaign
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA 2282931
Other languages
English (en)
Other versions
CA2282931A1 (fr
Inventor
John C. Mears
William R. Lewis, Jr.
Gary E.. Korzeniowski
Ly K. Peang-Meth
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microlog Corp
Original Assignee
Microlog Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microlog Corp filed Critical Microlog Corp
Priority to CA 2282931 priority Critical patent/CA2282931C/fr
Publication of CA2282931A1 publication Critical patent/CA2282931A1/fr
Application granted granted Critical
Publication of CA2282931C publication Critical patent/CA2282931C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13097—Numbering, addressing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106—Microprocessor, CPU
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13141—Hunting for free outlet, circuit or channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13174—Data transmission, file transfer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13179—Fax, still picture
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13248—Multimedia
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13375—Electronic mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389—LAN, internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
CA 2282931 1999-09-21 1999-09-21 Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation Expired - Fee Related CA2282931C (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA 2282931 CA2282931C (fr) 1999-09-21 1999-09-21 Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA 2282931 CA2282931C (fr) 1999-09-21 1999-09-21 Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation

Publications (2)

Publication Number Publication Date
CA2282931A1 CA2282931A1 (fr) 2001-03-21
CA2282931C true CA2282931C (fr) 2011-11-22

Family

ID=4164171

Family Applications (1)

Application Number Title Priority Date Filing Date
CA 2282931 Expired - Fee Related CA2282931C (fr) 1999-09-21 1999-09-21 Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation

Country Status (1)

Country Link
CA (1) CA2282931C (fr)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7454501B2 (en) * 2002-03-29 2008-11-18 International Business Machines Corporation Most eligible server in a common work queue environment
US8881026B2 (en) 2005-07-12 2014-11-04 International Business Machines Corporation Human-to-human collaborative session request queue processing
CN112509574B (zh) * 2020-11-26 2022-07-22 上海济邦投资咨询有限公司 一种基于大数据的投资咨询服务系统

Also Published As

Publication number Publication date
CA2282931A1 (fr) 2001-03-21

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20140923