CA2282931C - Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation - Google Patents
Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation Download PDFInfo
- Publication number
- CA2282931C CA2282931C CA 2282931 CA2282931A CA2282931C CA 2282931 C CA2282931 C CA 2282931C CA 2282931 CA2282931 CA 2282931 CA 2282931 A CA2282931 A CA 2282931A CA 2282931 C CA2282931 C CA 2282931C
- Authority
- CA
- Canada
- Prior art keywords
- contact
- agent
- contacts
- routing
- campaign
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13034—A/D conversion, code compression/expansion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13093—Personal computer, PC
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13097—Numbering, addressing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13106—Microprocessor, CPU
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13141—Hunting for free outlet, circuit or channel
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13174—Data transmission, file transfer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13179—Fax, still picture
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13248—Multimedia
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13349—Network management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13375—Electronic mail
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13389—LAN, internet
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA 2282931 CA2282931C (fr) | 1999-09-21 | 1999-09-21 | Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA 2282931 CA2282931C (fr) | 1999-09-21 | 1999-09-21 | Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2282931A1 CA2282931A1 (fr) | 2001-03-21 |
CA2282931C true CA2282931C (fr) | 2011-11-22 |
Family
ID=4164171
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA 2282931 Expired - Fee Related CA2282931C (fr) | 1999-09-21 | 1999-09-21 | Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation |
Country Status (1)
Country | Link |
---|---|
CA (1) | CA2282931C (fr) |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7454501B2 (en) * | 2002-03-29 | 2008-11-18 | International Business Machines Corporation | Most eligible server in a common work queue environment |
US8881026B2 (en) | 2005-07-12 | 2014-11-04 | International Business Machines Corporation | Human-to-human collaborative session request queue processing |
CN112509574B (zh) * | 2020-11-26 | 2022-07-22 | 上海济邦投资咨询有限公司 | 一种基于大数据的投资咨询服务系统 |
-
1999
- 1999-09-21 CA CA 2282931 patent/CA2282931C/fr not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
CA2282931A1 (fr) | 2001-03-21 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US7092509B1 (en) | Contact center system capable of handling multiple media types of contacts and method for using the same | |
US7783755B2 (en) | Contact server for call center | |
US7609832B2 (en) | Real-time client survey systems and methods | |
US6996603B1 (en) | Automatic desktop audio/video/data conferencing distributor | |
US9558461B2 (en) | Task assignments to workers | |
US7106850B2 (en) | Customer communication service system | |
US8102994B2 (en) | Client survey systems and methods using caller identification information | |
US6744877B1 (en) | Method and system for enterprise service balancing | |
US6711256B1 (en) | System and method for telemarketing through a hypertext network | |
US6597685B2 (en) | Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network | |
US8369509B2 (en) | System and method for search-based work assignments in a contact center | |
US20050128961A1 (en) | Routing emails to a plurality of agents | |
US20070071224A1 (en) | Initial Routing of Internet-Protocol Network Telephone Calls | |
EP1432189A2 (fr) | Procédé et dispositif d'acheminement d'appels du web | |
US20030035532A1 (en) | Web-based distributed call center architecture | |
CA2328335A1 (fr) | Systeme de distribution automatisee de transactions et methode permettant la selection d'agents par des initiateurs de transactions | |
US8024401B1 (en) | Customer relationship management system with network contact center server configured to control automated web and voice dialogues | |
CA2282931C (fr) | Systeme de centre de triage qui peut gerer des contacts de plusieurs sortes de medias, ainsi que la methode d'exploitation | |
AU771695B2 (en) | Enterprise contact server with enhanced routing features |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |
Effective date: 20140923 |