CA2242318A1 - Methode et systeme pour placer un appel telephonique multimedia - Google Patents

Methode et systeme pour placer un appel telephonique multimedia Download PDF

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Publication number
CA2242318A1
CA2242318A1 CA 2242318 CA2242318A CA2242318A1 CA 2242318 A1 CA2242318 A1 CA 2242318A1 CA 2242318 CA2242318 CA 2242318 CA 2242318 A CA2242318 A CA 2242318A CA 2242318 A1 CA2242318 A1 CA 2242318A1
Authority
CA
Canada
Prior art keywords
customer premises
premises equipment
conducting
telephone call
phone call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA 2242318
Other languages
English (en)
Other versions
CA2242318C (fr
Inventor
Seth Whitney Cramer
Bertrand Marc-Andre Michaud
Charles Gerald Rohs
Daniel John Paslawski
Qi Li
Kevin Chi Hin Lo
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Northern Telecom Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Northern Telecom Ltd filed Critical Northern Telecom Ltd
Priority to CA 2242318 priority Critical patent/CA2242318C/fr
Publication of CA2242318A1 publication Critical patent/CA2242318A1/fr
Application granted granted Critical
Publication of CA2242318C publication Critical patent/CA2242318C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/06—Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
CA 2242318 1998-07-06 1998-07-06 Methode et systeme pour placer un appel telephonique multimedia Expired - Fee Related CA2242318C (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA 2242318 CA2242318C (fr) 1998-07-06 1998-07-06 Methode et systeme pour placer un appel telephonique multimedia

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA 2242318 CA2242318C (fr) 1998-07-06 1998-07-06 Methode et systeme pour placer un appel telephonique multimedia

Publications (2)

Publication Number Publication Date
CA2242318A1 true CA2242318A1 (fr) 2000-01-06
CA2242318C CA2242318C (fr) 2003-10-21

Family

ID=29256121

Family Applications (1)

Application Number Title Priority Date Filing Date
CA 2242318 Expired - Fee Related CA2242318C (fr) 1998-07-06 1998-07-06 Methode et systeme pour placer un appel telephonique multimedia

Country Status (1)

Country Link
CA (1) CA2242318C (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1348165A1 (fr) * 2000-12-26 2003-10-01 Polycom, Inc. Systeme et procede permettant de coordonner une conference a l'aide d'un serveur specialise

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1348165A1 (fr) * 2000-12-26 2003-10-01 Polycom, Inc. Systeme et procede permettant de coordonner une conference a l'aide d'un serveur specialise
EP1348165A4 (fr) * 2000-12-26 2009-01-28 Polycom Inc Systeme et procede permettant de coordonner une conference a l'aide d'un serveur specialise
US8126968B2 (en) 2000-12-26 2012-02-28 Polycom, Inc. System and method for coordinating a conference using a dedicated server

Also Published As

Publication number Publication date
CA2242318C (fr) 2003-10-21

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