CA2162763A1 - Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device - Google Patents

Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device

Info

Publication number
CA2162763A1
CA2162763A1 CA002162763A CA2162763A CA2162763A1 CA 2162763 A1 CA2162763 A1 CA 2162763A1 CA 002162763 A CA002162763 A CA 002162763A CA 2162763 A CA2162763 A CA 2162763A CA 2162763 A1 CA2162763 A1 CA 2162763A1
Authority
CA
Canada
Prior art keywords
trouble
craftsperson
shooting
shooting mechanism
communications device
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002162763A
Other languages
French (fr)
Other versions
CA2162763C (en
Inventor
Michael D. Horton
Onofrio Schillaci
Raymond William Rischpater
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Fluke Corp
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/343,699 external-priority patent/US5533093A/en
Application filed by Individual filed Critical Individual
Publication of CA2162763A1 publication Critical patent/CA2162763A1/en
Application granted granted Critical
Publication of CA2162763C publication Critical patent/CA2162763C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
    • H04M3/301—Circuit arrangements at the subscriber's side of the line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/24—Arrangements for testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H04M3/247—Knowledge-based maintenance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
    • H04M3/308—Craftsperson test terminals

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Testing And Monitoring For Control Systems (AREA)
  • Monitoring And Testing Of Exchanges (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)

Abstract

A trouble-shooting mechanism is incorporated into a telephone service technician's portable computer unit, to enable a craftsperson, to respond to a trouble ticket. By analyzing multiple sources of information, including user inputs from the craftsperson, parametric data embedded in the trouble ticket, test data obtained through the execution of local tests, and remote test data, the trouble-shooting mechanism derives and suggests a problem solving strategy that is appears accurate. The system architecture includes a trouble-shooting application engine, and an associated set of databases, one of which is a knowledge database, and the other of which is a shared, parameter database. The knowledge database contains rules and static parameters which define the characteristics and behavior of the application engine. These rule sets and information are telephone line trouble-shooting specific.
CA002162763A 1994-11-14 1995-11-14 Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device Expired - Fee Related CA2162763C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/343,699 1994-11-14
US08/343,699 US5533093A (en) 1994-04-29 1994-11-14 Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device

Publications (2)

Publication Number Publication Date
CA2162763A1 true CA2162763A1 (en) 1996-05-15
CA2162763C CA2162763C (en) 2007-03-27

Family

ID=23347244

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002162763A Expired - Fee Related CA2162763C (en) 1994-11-14 1995-11-14 Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device

Country Status (9)

Country Link
JP (1) JPH08265423A (en)
KR (1) KR100395224B1 (en)
CN (1) CN1133522A (en)
AR (1) AR000109A1 (en)
AU (1) AU704138B2 (en)
BR (1) BR9504950A (en)
CA (1) CA2162763C (en)
NO (1) NO310947B1 (en)
NZ (1) NZ280453A (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2003023649A1 (en) * 2001-09-13 2003-03-20 Xl Tel Pty Ltd Customer support method and system
EP1607866A1 (en) 2004-06-15 2005-12-21 Hewlett-Packard Development Company, L.P. System and method for remote computer support service with solution function updates
CN109451511A (en) * 2018-10-18 2019-03-08 中国电力科学研究院有限公司 Driver test system and method based on 1800M electric power wireless communication private network
CN113567775B (en) * 2021-05-31 2023-10-03 合肥通用机械研究院有限公司 Liquid hydrogen storage and supply system fault diagnosis analysis method based on guide words

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4837811A (en) * 1988-01-25 1989-06-06 Communication Manufacturing Co. Telephone technician's terminals
US4943993A (en) * 1988-02-17 1990-07-24 Fore Don C Cable pair tester
US5521958A (en) * 1994-04-29 1996-05-28 Harris Corporation Telecommunications test system including a test and trouble shooting expert system

Also Published As

Publication number Publication date
AU3777895A (en) 1996-05-23
NO310947B1 (en) 2001-09-17
NZ280453A (en) 1997-03-24
KR960020311A (en) 1996-06-17
JPH08265423A (en) 1996-10-11
CA2162763C (en) 2007-03-27
BR9504950A (en) 1997-10-21
AR000109A1 (en) 1997-05-21
KR100395224B1 (en) 2003-11-10
CN1133522A (en) 1996-10-16
AU704138B2 (en) 1999-04-15
NO954601D0 (en) 1995-11-14
NO954601L (en) 1996-05-15

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20141114

MKLA Lapsed

Effective date: 20141114