BRPI1105381A8 - PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT - Google Patents
PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCTInfo
- Publication number
- BRPI1105381A8 BRPI1105381A8 BRPI1105381A BRPI1105381A BRPI1105381A8 BR PI1105381 A8 BRPI1105381 A8 BR PI1105381A8 BR PI1105381 A BRPI1105381 A BR PI1105381A BR PI1105381 A BRPI1105381 A BR PI1105381A BR PI1105381 A8 BRPI1105381 A8 BR PI1105381A8
- Authority
- BR
- Brazil
- Prior art keywords
- service channel
- computer
- automation
- program product
- readable media
- Prior art date
Links
Landscapes
- Stored Programmes (AREA)
Abstract
PROCESSO DE AUTOMAÇÃO DE UM CANAL DE ATENDIMENTO, MEIO LEGÍVEL POR COMPUTADOR E PRODUTO DE PROGRAMA DE COMPUTADOR. A invenção refere-se a um processo de automação de um canal de atendimento que permite a inicialização, operação e recuperação automatizadas de um canal de atendimento compreendendo um ou mais dispositivos associados a um ou mais aplicativos. De acordo com uma realização da invenção, o processo de automação de um canal de atendimento compreende as etapas de (a) ler as configurações (201) de um canal de atendimento; (b) localizar (202), em um banco de dados, o dispositivo e o aplicativo associado cuja configuração foi lida no passo (a); (c) inicializar o dispositivo (203); (d) verificar se o dispositivo foi inicializado com sucesso (204); (e) verificar se existem mais dispositivos a serem inicializados (205); (O finalizar a inicialização (206), caso não haja mais dispositivos a serem inicializados; e (g) executar uma etapa de operação (300).PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT. The invention relates to a process for automating a service channel that allows the automated startup, operation and recovery of a service channel comprising one or more devices associated with one or more applications. According to an embodiment of the invention, the process of automating a service channel comprises the steps of (a) reading the settings (201) of a service channel; (b) locating (202), in a database, the device and associated application whose configuration was read in step (a); (c) initializing the device (203); (d) verifying that the device was successfully initialized (204); (e) checking if there are more devices to be initialized (205); (The end of initialization (206), if there are no more devices to be initialized; and (g) performing an operation step (300).
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
BRPI1105381A BRPI1105381A8 (en) | 2011-12-23 | 2011-12-23 | PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT |
MX2012015086A MX2012015086A (en) | 2011-12-23 | 2012-12-18 | Process for the automation of a service channel, computer-readable media and software product. |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
BRPI1105381A BRPI1105381A8 (en) | 2011-12-23 | 2011-12-23 | PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT |
Publications (2)
Publication Number | Publication Date |
---|---|
BRPI1105381A2 BRPI1105381A2 (en) | 2013-11-05 |
BRPI1105381A8 true BRPI1105381A8 (en) | 2015-04-07 |
Family
ID=49125788
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BRPI1105381A BRPI1105381A8 (en) | 2011-12-23 | 2011-12-23 | PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT |
Country Status (2)
Country | Link |
---|---|
BR (1) | BRPI1105381A8 (en) |
MX (1) | MX2012015086A (en) |
-
2011
- 2011-12-23 BR BRPI1105381A patent/BRPI1105381A8/en not_active IP Right Cessation
-
2012
- 2012-12-18 MX MX2012015086A patent/MX2012015086A/en not_active Application Discontinuation
Also Published As
Publication number | Publication date |
---|---|
BRPI1105381A2 (en) | 2013-11-05 |
MX2012015086A (en) | 2013-06-24 |
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Legal Events
Date | Code | Title | Description |
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B03A | Publication of a patent application or of a certificate of addition of invention [chapter 3.1 patent gazette] | ||
B03H | Publication of an application: rectification [chapter 3.8 patent gazette] | ||
B25G | Requested change of headquarter approved |
Owner name: ITAUTEC S/A - GRUPO ITAUTEC (BR/SP) |
|
B25A | Requested transfer of rights approved |
Owner name: BR INDUSTRIA E COMERCIO DE PRODUTOS E TECNOLOGIA E |
|
B25D | Requested change of name of applicant approved |
Owner name: OKI BRASIL INDUSTRIA E COMERCIO DE PRODUTOS E TECN |
|
B08F | Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette] |
Free format text: REFERENTE A 7A ANUIDADE. |
|
B08K | Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette] |
Free format text: EM VIRTUDE DO ARQUIVAMENTO PUBLICADO NA RPI 2495 DE 30-10-2018 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDO O ARQUIVAMENTO DO PEDIDO DE PATENTE, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013. |