BRPI1105381A8 - PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT - Google Patents

PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT

Info

Publication number
BRPI1105381A8
BRPI1105381A8 BRPI1105381A BRPI1105381A BRPI1105381A8 BR PI1105381 A8 BRPI1105381 A8 BR PI1105381A8 BR PI1105381 A BRPI1105381 A BR PI1105381A BR PI1105381 A BRPI1105381 A BR PI1105381A BR PI1105381 A8 BRPI1105381 A8 BR PI1105381A8
Authority
BR
Brazil
Prior art keywords
service channel
computer
automation
program product
readable media
Prior art date
Application number
BRPI1105381A
Other languages
Portuguese (pt)
Inventor
Rangel Nunes Clednaldo
Alves Pinto Flávio
Original Assignee
Br Ind E Comercio De Produtos E Tecnologia Em Automacao S A
Itautec S/A Grupo Itautec
Oki Brasil Ind E Comercio De Produtos E Tecnologia Em Automacao S A
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Br Ind E Comercio De Produtos E Tecnologia Em Automacao S A, Itautec S/A Grupo Itautec, Oki Brasil Ind E Comercio De Produtos E Tecnologia Em Automacao S A filed Critical Br Ind E Comercio De Produtos E Tecnologia Em Automacao S A
Priority to BRPI1105381A priority Critical patent/BRPI1105381A8/en
Priority to MX2012015086A priority patent/MX2012015086A/en
Publication of BRPI1105381A2 publication Critical patent/BRPI1105381A2/en
Publication of BRPI1105381A8 publication Critical patent/BRPI1105381A8/en

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Abstract

PROCESSO DE AUTOMAÇÃO DE UM CANAL DE ATENDIMENTO, MEIO LEGÍVEL POR COMPUTADOR E PRODUTO DE PROGRAMA DE COMPUTADOR. A invenção refere-se a um processo de automação de um canal de atendimento que permite a inicialização, operação e recuperação automatizadas de um canal de atendimento compreendendo um ou mais dispositivos associados a um ou mais aplicativos. De acordo com uma realização da invenção, o processo de automação de um canal de atendimento compreende as etapas de (a) ler as configurações (201) de um canal de atendimento; (b) localizar (202), em um banco de dados, o dispositivo e o aplicativo associado cuja configuração foi lida no passo (a); (c) inicializar o dispositivo (203); (d) verificar se o dispositivo foi inicializado com sucesso (204); (e) verificar se existem mais dispositivos a serem inicializados (205); (O finalizar a inicialização (206), caso não haja mais dispositivos a serem inicializados; e (g) executar uma etapa de operação (300).PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT. The invention relates to a process for automating a service channel that allows the automated startup, operation and recovery of a service channel comprising one or more devices associated with one or more applications. According to an embodiment of the invention, the process of automating a service channel comprises the steps of (a) reading the settings (201) of a service channel; (b) locating (202), in a database, the device and associated application whose configuration was read in step (a); (c) initializing the device (203); (d) verifying that the device was successfully initialized (204); (e) checking if there are more devices to be initialized (205); (The end of initialization (206), if there are no more devices to be initialized; and (g) performing an operation step (300).

BRPI1105381A 2011-12-23 2011-12-23 PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT BRPI1105381A8 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
BRPI1105381A BRPI1105381A8 (en) 2011-12-23 2011-12-23 PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT
MX2012015086A MX2012015086A (en) 2011-12-23 2012-12-18 Process for the automation of a service channel, computer-readable media and software product.

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
BRPI1105381A BRPI1105381A8 (en) 2011-12-23 2011-12-23 PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT

Publications (2)

Publication Number Publication Date
BRPI1105381A2 BRPI1105381A2 (en) 2013-11-05
BRPI1105381A8 true BRPI1105381A8 (en) 2015-04-07

Family

ID=49125788

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI1105381A BRPI1105381A8 (en) 2011-12-23 2011-12-23 PROCESS OF AUTOMATION OF A SERVICE CHANNEL, COMPUTER-READable MEDIA AND COMPUTER PROGRAM PRODUCT

Country Status (2)

Country Link
BR (1) BRPI1105381A8 (en)
MX (1) MX2012015086A (en)

Also Published As

Publication number Publication date
BRPI1105381A2 (en) 2013-11-05
MX2012015086A (en) 2013-06-24

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Legal Events

Date Code Title Description
B03A Publication of a patent application or of a certificate of addition of invention [chapter 3.1 patent gazette]
B03H Publication of an application: rectification [chapter 3.8 patent gazette]
B25G Requested change of headquarter approved

Owner name: ITAUTEC S/A - GRUPO ITAUTEC (BR/SP)

B25A Requested transfer of rights approved

Owner name: BR INDUSTRIA E COMERCIO DE PRODUTOS E TECNOLOGIA E

B25D Requested change of name of applicant approved

Owner name: OKI BRASIL INDUSTRIA E COMERCIO DE PRODUTOS E TECN

B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 7A ANUIDADE.

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: EM VIRTUDE DO ARQUIVAMENTO PUBLICADO NA RPI 2495 DE 30-10-2018 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDO O ARQUIVAMENTO DO PEDIDO DE PATENTE, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013.