BRPI0924254A2 - método e sistema para atualizar um equipamento de integração computador-telefone - Google Patents

método e sistema para atualizar um equipamento de integração computador-telefone

Info

Publication number
BRPI0924254A2
BRPI0924254A2 BRPI0924254A BRPI0924254A BRPI0924254A2 BR PI0924254 A2 BRPI0924254 A2 BR PI0924254A2 BR PI0924254 A BRPI0924254 A BR PI0924254A BR PI0924254 A BRPI0924254 A BR PI0924254A BR PI0924254 A2 BRPI0924254 A2 BR PI0924254A2
Authority
BR
Brazil
Prior art keywords
integration equipment
telephone integration
upgrading computer
upgrading
computer
Prior art date
Application number
BRPI0924254A
Other languages
English (en)
Inventor
Fan Zhanhua
Original Assignee
Zte Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Zte Corp filed Critical Zte Corp
Publication of BRPI0924254A2 publication Critical patent/BRPI0924254A2/pt
Publication of BRPI0924254A8 publication Critical patent/BRPI0924254A8/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
    • H04L41/082—Configuration setting characterised by the conditions triggering a change of settings the condition being updates or upgrades of network functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/05—Aspects of automatic or semi-automatic exchanges related to OAM&P
    • H04M2203/052—Aspects of automatic or semi-automatic exchanges related to OAM&P software update

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Hardware Redundancy (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
BRPI0924254A 2009-08-20 2009-12-14 método e sistema para atualizar um equipamento de integração computador-telefone BRPI0924254A8 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN2009101675056A CN101645800B (zh) 2009-08-20 2009-08-20 计算机电信集成设备的升级方法及系统
PCT/CN2009/075556 WO2011020267A1 (zh) 2009-08-20 2009-12-14 计算机电信集成设备的升级方法及系统

Publications (2)

Publication Number Publication Date
BRPI0924254A2 true BRPI0924254A2 (pt) 2018-07-31
BRPI0924254A8 BRPI0924254A8 (pt) 2019-04-30

Family

ID=41657525

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0924254A BRPI0924254A8 (pt) 2009-08-20 2009-12-14 método e sistema para atualizar um equipamento de integração computador-telefone

Country Status (5)

Country Link
US (1) US20110274265A1 (pt)
EP (1) EP2381618B1 (pt)
CN (1) CN101645800B (pt)
BR (1) BRPI0924254A8 (pt)
WO (1) WO2011020267A1 (pt)

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090089777A1 (en) * 2007-09-29 2009-04-02 Bruce Gordon Fuller Managing software updates in an automation environment
CN102833429B (zh) * 2011-06-15 2017-04-12 中兴通讯股份有限公司 呼叫中心系统及其呼叫处理方法
CN103516918B (zh) * 2012-06-28 2018-02-27 中兴通讯股份有限公司 资源故障恢复方法及装置
US9391810B2 (en) 2012-07-30 2016-07-12 Vonage Business Inc. Systems and methods for communicating a stream of data packets via multiple communications channels
US20140029606A1 (en) * 2012-07-30 2014-01-30 Baruch Sterman Systems and methods for communicating a stream of data packets via multiple communications channels
US9560085B2 (en) 2012-07-30 2017-01-31 Vonage Business Inc. Systems and methods for communicating a stream of data packets via multiple communications channels
CN103795553B (zh) * 2012-10-29 2017-06-06 中国银联股份有限公司 基于监控的主、备服务器切换
CN104253911B (zh) * 2013-06-27 2017-08-29 华为技术有限公司 一种联络中心进行呼叫处理的方法、排队机和联络中心
CN106599711A (zh) * 2015-10-15 2017-04-26 华为技术有限公司 一种数据库访问控制方法，及装置
CN106130798A (zh) * 2016-08-29 2016-11-16 上海斐讯数据通信技术有限公司 一种服务系统平滑升级的方法
CN108513019B (zh) * 2017-02-27 2020-09-29 北京京东尚科信息技术有限公司 一种实现自动呼叫分配服务集群的方法和系统
CN110633094B (zh) * 2019-10-22 2023-06-27 宁波三星医疗电气股份有限公司 一种电力终端远程升级方法、主站以及电力系统

Family Cites Families (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5915012A (en) * 1997-01-14 1999-06-22 Genesys, Telecommunications Laboratories, Inc. System and method for operating a plurality of call centers
US5901214A (en) * 1996-06-10 1999-05-04 Murex Securities, Ltd. One number intelligent call processing system
US7907598B2 (en) * 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6246752B1 (en) * 1999-06-08 2001-06-12 Valerie Bscheider System and method for data recording
US6587557B1 (en) * 1999-09-07 2003-07-01 Concerto Software, Inc. System and method of distributing outbound telephony services over a computer network
US7418439B2 (en) * 2000-03-17 2008-08-26 Twin Peaks Software, Inc. Mirror file system
US6822945B2 (en) * 2000-11-08 2004-11-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
DE10161948A1 (de) * 2001-12-17 2003-07-03 Tenovis Gmbh & Co Kg Anordnung zum Vermitteln und Administrieren von Verbindungen zwischen Endgeräten in einem Telekommunikationsnetz
GB0322895D0 (en) * 2003-09-30 2003-10-29 British Telecomm Computer telephone integration
US8050199B2 (en) * 2003-09-30 2011-11-01 Avaya Inc. Endpoint registration with local back-off in a call processing system
US20050141692A1 (en) * 2003-10-01 2005-06-30 Mark Scherer Computer-telephony integration (CTI) system for controlling an automatic call distribution system using a bidirectional CTI model
US7987231B2 (en) * 2006-06-09 2011-07-26 Global Information Solutions, Inc. Facilitating interaction between web browsers
CN101217353B (zh) * 2007-01-05 2010-09-08 深圳市科陆电子科技股份有限公司 一种呼叫中心多点双机冗余系统的控制方法
CN101222549B (zh) * 2007-11-13 2010-08-25 华为技术有限公司 一种ip呼叫中心和视频呼叫业务实现方法
CN101227632A (zh) * 2008-01-25 2008-07-23 深圳市科陆电子科技股份有限公司 一种分布式呼叫中心系统及话务分布式转移方法
CN101330544B (zh) * 2008-06-17 2012-09-05 中国移动通信集团江苏有限公司 一种客服系统多中心虚拟一体化的实现方法

Also Published As

Publication number Publication date
BRPI0924254A8 (pt) 2019-04-30
US20110274265A1 (en) 2011-11-10
WO2011020267A1 (zh) 2011-02-24
EP2381618A4 (en) 2014-07-16
CN101645800B (zh) 2011-09-21
EP2381618B1 (en) 2016-03-23
EP2381618A1 (en) 2011-10-26
CN101645800A (zh) 2010-02-10

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Legal Events

Date Code Title Description
B06F Objections, documents and/or translations needed after an examination request according [chapter 6.6 patent gazette]
B06U Preliminary requirement: requests with searches performed by other patent offices: procedure suspended [chapter 6.21 patent gazette]
B15K Others concerning applications: alteration of classification

Free format text: AS CLASSIFICACOES ANTERIORES ERAM: H04L 12/24 , H04L 1/22 , H04M 3/22 , H04M 3/51

Ipc: H04L 12/24 (1990.01), H04M 3/22 (1968.09), H04M 3/

B09A Decision: intention to grant [chapter 9.1 patent gazette]
B11D Dismissal acc. art. 38, par 2 of ipl - failure to pay fee after grant in time