BRPI0505790A - sistema e método para gerenciar dados relativos a despachos de serviço - Google Patents

sistema e método para gerenciar dados relativos a despachos de serviço

Info

Publication number
BRPI0505790A
BRPI0505790A BRPI0505790-6A BRPI0505790A BRPI0505790A BR PI0505790 A BRPI0505790 A BR PI0505790A BR PI0505790 A BRPI0505790 A BR PI0505790A BR PI0505790 A BRPI0505790 A BR PI0505790A
Authority
BR
Brazil
Prior art keywords
dispatch
data
service
records
managing service
Prior art date
Application number
BRPI0505790-6A
Other languages
English (en)
Inventor
Pamela Fudge Borkowski
John Leslie Burroughs
Steven Kirk Beltz
Original Assignee
Dell Products Lp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Dell Products Lp filed Critical Dell Products Lp
Publication of BRPI0505790A publication Critical patent/BRPI0505790A/pt
Publication of BRPI0505790A8 publication Critical patent/BRPI0505790A8/pt

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F17/00—Digital computing or data processing equipment or methods, specially adapted for specific functions
    • G06F17/40—Data acquisition and logging
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • General Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Quality & Reliability (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Mathematical Physics (AREA)
  • Software Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

"SISTEMA E MéTODO PARA GERENCIAR DADOS RELATIVOS A DESPACHOS DE SERVIçO". São revelados um sistema e um método nos quais registros de despachos de serviço são gerados e classificados para exibição. Os registros de despachos de serviço são gerados a partir dos dados de um banco de dados de produtos e de um banco de dados de prestador de serviços. Uma ferramenta de geração de despachos gera os despachos de serviço, e um módulo de gerenciamento de despachos de serviço classifica e exibe os registros de dados de despachos de serviço.
BRPI0505790A 2004-09-28 2005-09-28 Sistema e método para gerenciar dados relativos a despachos de serviço BRPI0505790A8 (pt)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US10/952,546 US20060069578A1 (en) 2004-09-28 2004-09-28 System and method for managing data concerning service dispatches

Publications (2)

Publication Number Publication Date
BRPI0505790A true BRPI0505790A (pt) 2006-05-23
BRPI0505790A8 BRPI0505790A8 (pt) 2017-07-11

Family

ID=35394889

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0505790A BRPI0505790A8 (pt) 2004-09-28 2005-09-28 Sistema e método para gerenciar dados relativos a despachos de serviço

Country Status (8)

Country Link
US (1) US20060069578A1 (pt)
JP (1) JP2006099772A (pt)
KR (1) KR20060051738A (pt)
CN (1) CN1773542A (pt)
BR (1) BRPI0505790A8 (pt)
DE (1) DE102005046358A1 (pt)
GB (1) GB2418505A (pt)
TW (1) TWI353534B (pt)

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US20080294665A1 (en) * 2007-05-25 2008-11-27 Dell Products L.P. Methods and Systems for Handling Data in a Storage Area Network
US20090112657A1 (en) * 2007-10-26 2009-04-30 Sony Corporation Repository infrastructure to store transaction information for providing customer service
US9075802B2 (en) 2008-09-05 2015-07-07 Dell Products L.P. Dynamic online presentation of solutions based on customer symptoms
US20110029658A1 (en) * 2009-07-24 2011-02-03 Theodore Werth System and methods for providing a multi-device, multi-service platform via a client agent
US9230224B2 (en) * 2010-05-11 2016-01-05 Salesforce.Com, Inc. Providing a timeline control in a multi-tenant database environment
DE102010024275A1 (de) * 2010-06-18 2011-12-22 Heidelberger Druckmaschinen Ag Wartungsverfolgungssystem
US20130235416A1 (en) * 2012-03-09 2013-09-12 Xerox Corporation Bin-packing approach to production job scheduling on a cloud infrastructure
US10360543B2 (en) 2012-04-23 2019-07-23 Grubhub Holdings Inc. Scraping resistant system and method for placing orders through an internet shopping service
US9009067B1 (en) 2012-04-30 2015-04-14 Grubhub Holdings Inc. System, method and apparatus for managing made-to-order food tickets for a restaurant service
US9824410B1 (en) 2013-04-29 2017-11-21 Grubhub Holdings Inc. System, method and apparatus for assessing the accuracy of estimated food delivery time
US11205153B1 (en) 2013-11-15 2021-12-21 Grubhub Holdings, Inc. System and method for determining time of delivery of order
US10366434B1 (en) 2014-10-22 2019-07-30 Grubhub Holdings Inc. System and method for providing food taxonomy based food search and recommendation
EP3213002A4 (en) * 2014-10-28 2018-05-09 Wwtemplar LLC Managing building information and resolving building issues
US10437660B2 (en) * 2017-05-12 2019-10-08 Dell Products L.P. Machine suggested dynamic real time service level agreements in operations
US10762546B1 (en) 2017-09-28 2020-09-01 Grubhub Holdings Inc. Configuring food-related information search and retrieval based on a predictive quality indicator
US10553085B1 (en) 2019-01-25 2020-02-04 Lghorizon, Llc Home emergency guidance and advisement system
US11043095B1 (en) 2020-06-16 2021-06-22 Lghorizon, Llc Predictive building emergency guidance and advisement system
US11583770B2 (en) 2021-03-01 2023-02-21 Lghorizon, Llc Systems and methods for machine learning-based emergency egress and advisement
US11626002B2 (en) 2021-07-15 2023-04-11 Lghorizon, Llc Building security and emergency detection and advisement system

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US5218354A (en) * 1989-06-23 1993-06-08 Motorola, Inc. Communication system with improved resource assignment
CN1201599C (zh) * 1996-05-23 2005-05-11 阿尔开泰尔美国资源开发有限合伙公司 支持和管理电信业务的系统和方法
US6327363B1 (en) * 1998-04-17 2001-12-04 Mci Worldcom, Inc. Method and system for automated customer services
US6848104B1 (en) * 1998-12-21 2005-01-25 Koninklijke Philips Electronics N.V. Clustering of task-associated objects for effecting tasks among a system and its environmental devices
US6975937B1 (en) * 1999-05-11 2005-12-13 Christopher Kantarjiev Technique for processing customer service transactions at customer site using mobile computing device
US6519571B1 (en) * 1999-05-27 2003-02-11 Accenture Llp Dynamic customer profile management
US6714978B1 (en) * 1999-12-04 2004-03-30 Worldcom, Inc. Method and system for processing records in a communications network
US6687355B1 (en) * 1999-12-04 2004-02-03 Worldcom, Inc. Method and system for processing records in a communications network
AU2001236571A1 (en) * 2000-01-28 2001-08-07 Williams Communications, Llc Method of utilizing a single uniform resource locator for resources with multiple formats
US6757521B1 (en) * 2000-06-12 2004-06-29 I/O Controls Corporation Method and system for locating and assisting portable devices performing remote diagnostic analysis of a control network
US6788765B1 (en) * 2000-06-16 2004-09-07 Bellsouth Intellectual Property Corporation Clear defective pairs module for proactive maintenance application
US6614882B1 (en) * 2000-06-16 2003-09-02 Bellsouth Intellectual Property Management Corporation Proact module for proactive maintenance application
US6822945B2 (en) * 2000-11-08 2004-11-23 Genesys Telecommunications Laboratories, Inc. Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue
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US20050165881A1 (en) * 2004-01-23 2005-07-28 Pipelinefx, L.L.C. Event-driven queuing system and method

Also Published As

Publication number Publication date
US20060069578A1 (en) 2006-03-30
BRPI0505790A8 (pt) 2017-07-11
TWI353534B (en) 2011-12-01
TW200627229A (en) 2006-08-01
JP2006099772A (ja) 2006-04-13
CN1773542A (zh) 2006-05-17
KR20060051738A (ko) 2006-05-19
GB2418505A (en) 2006-03-29
DE102005046358A1 (de) 2006-04-27
IE20050640A1 (en) 2006-04-05
GB0519745D0 (en) 2005-11-09

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Legal Events

Date Code Title Description
B15K Others concerning applications: alteration of classification

Free format text: AS CLASSIFICACOES ANTERIORES ERAM: G06F 17/30 , G09F 19/00

Ipc: G06Q 10/00 (2006.01), G06Q 10/06 (2012.01), G06F 1

Ipc: G06Q 10/00 (2006.01), G06Q 10/06 (2012.01), G06F 1

B07A Application suspended after technical examination (opinion) [chapter 7.1 patent gazette]
B09B Patent application refused [chapter 9.2 patent gazette]
B09B Patent application refused [chapter 9.2 patent gazette]