BRPI0405230A - Electronic system for interaction between a specific user and a service provider, and method for improving interaction between a user and a service provider. - Google Patents

Electronic system for interaction between a specific user and a service provider, and method for improving interaction between a user and a service provider.

Info

Publication number
BRPI0405230A
BRPI0405230A BR0405230-7A BRPI0405230A BRPI0405230A BR PI0405230 A BRPI0405230 A BR PI0405230A BR PI0405230 A BRPI0405230 A BR PI0405230A BR PI0405230 A BRPI0405230 A BR PI0405230A
Authority
BR
Brazil
Prior art keywords
user
service provider
interaction
electronic system
business rules
Prior art date
Application number
BR0405230-7A
Other languages
Portuguese (pt)
Inventor
Shail Patel
Original Assignee
Unilever Nv
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Unilever Nv filed Critical Unilever Nv
Publication of BRPI0405230A publication Critical patent/BRPI0405230A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

"SISTEMA ELETRôNICO PARA INTERAçãO ENTRE UM USUáRIO ESPECíFICO E UM PROVEDOR DE SERVIçO, E, MéTODO PARA MELHORAR INTERAçãO ENTRE UM USUáRIO E UM PROVEDOR DE SERVIçO". A presente invenção provê um sistema eletrônico para interação entre um usuário específico e um provedor de serviço, incluindo: (a) meio de recebimento para obter informação do usuário para estabelecer um perfil de dito usuário; (b) meio de controle para o provedor de serviço para prover e exibir uma ou mais respostas de sistema à entrada provida sob (a); (c) meio para iniciar uma ou mais regras empresariais para cada tipo de resposta de sistema, ditas regras empresariais especificando a conjugação entre a resposta de sistema e o perfil de usuário relacionado e também o resultado desejado em termos de ações a serem tomadas pelo usuário; (d) meio para selecionar a regra empresarial mais apropriada para o usuário, baseada na entrada dada sob (a); (e) meio para observar o comportamento do usuário; e (f) meio de realimentação para atualizar as regras empresariais baseado na diferença entre o resultado desejado e o comportamento atual pelo usuário."Electronic System for Interaction between a Specific User and a Service Provider, and a Method for Improving Interaction between a User and a Service Provider". The present invention provides an electronic system for interaction between a specific user and a service provider, including: (a) receiving means for obtaining user information for establishing a user profile; (b) means of control for the service provider to provide and display one or more system responses to the input provided under (a); (c) means for initiating one or more business rules for each type of system response, said business rules specifying the match between the system response and the related user profile and also the desired outcome in terms of actions to be taken by the user. ; (d) means for selecting the most appropriate business rule for the user based on the input given under (a); (e) means to observe user behavior; and (f) feedback means for updating business rules based on the difference between the desired outcome and current user behavior.

BR0405230-7A 2003-04-15 2004-04-14 Electronic system for interaction between a specific user and a service provider, and method for improving interaction between a user and a service provider. BRPI0405230A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP03252373 2003-04-15
PCT/US2004/011464 WO2004093367A2 (en) 2003-04-15 2004-04-14 Interaction system

Publications (1)

Publication Number Publication Date
BRPI0405230A true BRPI0405230A (en) 2005-03-15

Family

ID=33185968

Family Applications (1)

Application Number Title Priority Date Filing Date
BR0405230-7A BRPI0405230A (en) 2003-04-15 2004-04-14 Electronic system for interaction between a specific user and a service provider, and method for improving interaction between a user and a service provider.

Country Status (6)

Country Link
EP (1) EP1645091A2 (en)
AU (1) AU2004229619A1 (en)
BR (1) BRPI0405230A (en)
CA (1) CA2489020A1 (en)
WO (1) WO2004093367A2 (en)
ZA (1) ZA200409734B (en)

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6012051A (en) * 1997-02-06 2000-01-04 America Online, Inc. Consumer profiling system with analytic decision processor

Also Published As

Publication number Publication date
WO2004093367A2 (en) 2004-10-28
CA2489020A1 (en) 2004-10-28
EP1645091A2 (en) 2006-04-12
AU2004229619A1 (en) 2004-10-28
WO2004093367A3 (en) 2004-12-09
ZA200409734B (en) 2006-02-22

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Legal Events

Date Code Title Description
B11A Dismissal acc. art.33 of ipl - examination not requested within 36 months of filing
B11Y Definitive dismissal - extension of time limit for request of examination expired [chapter 11.1.1 patent gazette]
B15K Others concerning applications: alteration of classification

Ipc: G06Q 30/02 (2012.01)